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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

89099 Views

9 replies

2 likes

Account
Login
  • 89099 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

759807 Views

18 replies

29 likes

  • 759807 Views
  • 18 replies
  • 29 likes

Family plan cutting off

I recently upgraded to the family plan, with my dad and I and it's not allowing us to listen to separate music on out phones. How come?

Casual Listener

I recently upgraded to the family plan, with my dad and I and it's not allowing us to listen to separate music on out phones. How come?

kbrooksc

Community Legend

427 Views

3 replies

0 likes

Account
  • 427 Views
  • 3 replies
  • 0 likes

Spotify premium issue

I was offered 2 free years of Spotify premium in my new phone plan about a few months ago but I have just received a notification stating that that I need to renew my Spotify premium. I'd like to know what's wrong and be able to get my Spotify premiu...

Casual Listener

I was offered 2 free years of Spotify premium in my new phone plan about a few months ago but I have just received a notification stating that that I need to renew my Spotify premium. I'd like to kno...

kbrooksc

Community Legend

271 Views

1 replies

0 likes

Premium
Subscription
  • 271 Views
  • 1 replies
  • 0 likes

Account charged for no reason

Money was just drawn from my bank account by Spotify. I use the free version of spotify, but I don't have premium. Why is money being taken away from me and how can I get it back?

Newbie

Money was just drawn from my bank account by Spotify. I use the free version of spotify, but I don't have premium. Why is money being taken away from me and how can I get it back?

kbrooksc

Community Legend

274 Views

1 replies

0 likes

Account
  • 274 Views
  • 1 replies
  • 0 likes

Music

Last night I was on Spotify and I went to download a song and it deleted all 691 of my songs. I didn't even hit delete. What happened? Is there a way I could get my songs back..?

Newbie

Last night I was on Spotify and I went to download a song and it deleted all 691 of my songs. I didn't even hit delete. What happened? Is there a way I could get my songs back..?

Jason

Spotify Legend

248 Views

1 replies

0 likes

Premium
  • 248 Views
  • 1 replies
  • 0 likes

Contact spotify

I am trying to listen to music and I have no playlist which I had over a thousand yesterday and I'm paying $10 a month somebody needs to call me and fix this asap

Casual Listener

I am trying to listen to music and I have no playlist which I had over a thousand yesterday and I'm paying $10 a month somebody needs to call me and fix this asap

alegnayerf

Casual Listener

408 Views

3 replies

0 likes

Account
  • 408 Views
  • 3 replies
  • 0 likes

I requested my premium subscription be cancelled but I was still charged.

I had requested my premium subscription be cancelled temporarily but I was stil charged the $9.99 and now my account is at the free version. What do I do?

Newbie

I had requested my premium subscription be cancelled temporarily but I was stil charged the $9.99 and now my account is at the free version. What do I do?

Taylor

Community Legend

348 Views

1 replies

0 likes

Account
Premium
Subscription
  • 348 Views
  • 1 replies
  • 0 likes

Accidentally deleted song from playlist. How to retrive it?

dont care anymore. thanks anyway edit: just tested adding a song and then ctrl+z which removed it. but the reverse doesent work? WHYYYYYYYYYYYY?!"?!?!?!?

Casual Listener

dont care anymore. thanks anyway   edit: just tested adding a song and then ctrl+z which removed it. but the reverse doesent work? WHYYYYYYYYYYYY?!"?!?!?!?

ksn

Casual Listener

390 Views

3 replies

0 likes

Other
  • 390 Views
  • 3 replies
  • 0 likes

Access from another country!?!?!?

Hi! I had to delete Spotify for more device space needed. I moved to another country in the meanwhile.I've just downloaded the app again.I'm trying to log in with my Facebook account as I've always done but a message says "it looks your trying to acc...

Visitor

Hi! I had to delete Spotify for more device space needed. I moved to another country in the meanwhile. I've just downloaded the app again. I'm trying to log in with my Facebook account as I've ...

Bittencourt

Spotify Star

786 Views

9 replies

0 likes

Account
Login
  • 786 Views
  • 9 replies
  • 0 likes

Very disappointed with Spotify support on failed payment

I've been working with Spotify support for the past week via email on why my new Amex card is being rejected. Spotify is the only biller who's had any problems with the new card. Spotify's go-to response is "it's an issue you need to work out with yo...

Regular

I've been working with Spotify support for the past week via email on why my new Amex card is being rejected. Spotify is the only biller who's had any problems with the new card. Spotify's go-to resp...

kbrooksc

Community Legend

935 Views

10 replies

0 likes

Premium
Subscription
  • 935 Views
  • 10 replies
  • 0 likes

Subscription

I changed my subscription last mont to a 50% off a month student version with my code and it said that it was confirmed but then I have been charged full price again I would like to be able to set my subscription up so it is 50% off and I would like ...

Casual Listener

I changed my subscription last mont to a 50% off a month student version with my code and it said that it was confirmed but then I have been charged full price again I would like to be able to set my...

Bittencourt

Spotify Star

602 Views

3 replies

1 likes

Account
Premium
Subscription
  • 602 Views
  • 3 replies
  • 1 likes

Charged too much

I am a student and have just began a subscription with spotify, there was no choice to get the student discount and I have been charged £10 rather than £5 for this month. Although I have just gone on unidays to subscribe through there and from next m...

Newbie

I am a student and have just began a subscription with spotify, there was no choice to get the student discount and I have been charged £10 rather than £5 for this month. Although I have just gone on...

kbrooksc

Community Legend

350 Views

1 replies

0 likes

Subscription
  • 350 Views
  • 1 replies
  • 0 likes

Duda sobre compra de suscripción.

Es que, no sé si recordarán que en Diciembre había una promoción que decía que si compraba 1 mes de suscripción me regalaban 3 meses, y que era válido solo hasta el 31, esa promoción yo la compré el 24 de Diciembre, y tuve todo este tiempo la duda de...

Visitor

Es que, no sé si recordarán que en Diciembre había una promoción que decía que si compraba 1 mes de suscripción me regalaban 3 meses, y que era válido solo hasta el 31, esa promoción yo la compré el ...

user-removed

Not applicable

429 Views

2 replies

0 likes

Account
Premium
Subscription
  • 429 Views
  • 2 replies
  • 0 likes

Creating a family account with two existing premium accounts

My sister and I have seperate existing premium spotify accounts. Our parents would now like to create their own account, and we would like to begin a family plan. How do I ensure both of our existing accounts are on the same family plan?

Newbie

My sister and I have seperate existing premium spotify accounts. Our parents would now like to create their own account, and we would like to begin a family plan. How do I ensure both of our existing...

kbrooksc

Community Legend

540 Views

1 replies

0 likes

Premium
  • 540 Views
  • 1 replies
  • 0 likes

Unable to unfollow

Hello I did a while ago the option to follow all Facebook friends on SpotifyNow I deleted a person from Facebook, but she still shows up in the sidebar when she listens to musicThe thing is, when I go to my "Following" tab, she's not thereI've gone t...

Casual Listener

Hello   I did a while ago the option to follow all Facebook friends on Spotify Now I deleted a person from Facebook, but she still shows up in the sidebar when she listens to music The thing...

allibaba9996

Casual Listener

358 Views

2 replies

0 likes

Account
Other
  • 358 Views
  • 2 replies
  • 0 likes

Starred list still shows in web player but those songs missing from the songs list in the ap

I'm aware the shared list moved toyour music under songs but it's empty on the android app and desktop app but in the webplayer the starred is there with my songs.

Newbie

I'm aware the shared list moved toyour music under songs but it's empty on the android app and desktop app but in the webplayer the starred is there with my songs.

327 Views

0 replies

0 likes

Account
  • 327 Views
  • 0 replies
  • 0 likes

Solved!! I can't remeber my login, password or email which I used for my premium account.

I logged out on my phone now I can't get back into my premium account. I've tried my login by Facebook and it's not premium. I don't have any other emails I would use. I'm still getting debited money every month from my bank account so I want to get ...

Casual Listener

I logged out on my phone now I can't get back into my premium account. I've tried my login by Facebook and it's not premium. I don't have any other emails I would use. I'm still getting debited money...

jean3601

Community Legend

1185 Views

5 replies

0 likes

Login
Premium
Subscription
  • 1185 Views
  • 5 replies
  • 0 likes

spotify account got hacked

My spotify account got hacked. I whas doing groceries and my phone whas sending everytime a message that spotify is playing a song.When i got home i saw that spotify whas playing on a computer Matal and all my playlists where gone. That person also c...

Newbie

My spotify account got hacked. I whas doing groceries and my phone whas sending everytime a message that spotify is playing a song. When i got home i saw that spotify whas playing on a computer Mata...

kbrooksc

Community Legend

409 Views

1 replies

0 likes

Account
Other
Security
  • 409 Views
  • 1 replies
  • 0 likes

I got premium but all I get is errors saying I have it

I got premium but all I get is errors saying I have it... Plz fix my acocunt

Visitor

I got premium but all I get is errors saying I have it... Plz fix my acocunt

kbrooksc

Community Legend

379 Views

1 replies

0 likes

Account
Premium
Subscription
  • 379 Views
  • 1 replies
  • 0 likes

Solved!! 3 months premium

I got the 3 months premium for £9.99 offer but I've got an email saying it's about to expire in 7days and it only been 3weeks so have I only got 1month premium? Because I should have got 3months

Newbie

I got the 3 months premium for £9.99 offer but I've got an email saying it's about to expire in 7days and it only been 3weeks so have I only got 1month premium? Because I should have got 3months

user-removed

Not applicable

578 Views

3 replies

1 likes

Premium
Subscription
  • 578 Views
  • 3 replies
  • 1 likes