Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I went through the verification process, got accepted even though I had to do manual verification and was even charged $4.99 already. However when I use my spotify it is still the free version. Please help me!
Hi guys!I've found an old ipod 2gen in my house and i want to use it like an unlimited song library connected to my sound system.I've installed the spotify app (of course not the last one, but the one that the apple store suggested me), and after the...
I changed my payment details and logged back in and all my songs I've saved for months are gone. The account is totally wiped and all songs gone. I've logged back in twice through username and also through Facebook and neither work. How can I contact...
hey, i purchased spotify premium in desember because of an offer i got, that said i would get 3 months for 99kroner, if i joined now, and i did, but you still charge me for money? why is that?
So I went to get a 1 month subscription. 9.99 and they charged me for a year subscription 135.46. I can't afford that right now!! I need a refund. ASAP.
on 02/08/16. I was trying to get a student premium subscription for my Son, I'd entered my payment info, but before finish the aplication the site got closed and i couldn't complete it! So now I have been charged for the premium anyway. BUT I HAVEN'T...
Spotify won't even let me change my password! So I'm completely unsafe right now. I want my money back.
Can I switch with just the click of a button? Is there anything I have to do so I'm not paying for both the student premium and the normal premium account I already have.
Hi guys.I created an Spotify account and wanted to try spotify premium. And there is a problem. I can;t pay with my paypal account neither with my credit card.I choose paypal I logged in, confirmed payment and then it automatically took my to spotify...
I have Spotify premium and on the page it says i have to pay 9,99 on the 28th of february. Although, when I check my bank account, it says that Spotify will 'take' money from me on the 12th of february? So I have to pay twice in one month?I only have...
I got a new phone and I can't access my premium account. I suspect I may have 2 accounts but have no idea what the username, or password is for the one that is premium. I've done everything suggested to fix the issue with no luck. Also Spotify custom...
Last Christmas my son gave me a 3 months Spotify subscription using a gift card, which I redeemed on Dec 25. That gave me Spotify premium until 25/03/2016. 2 days later I must have inadvertently activated an automatic subscription through the iOS app...
Hey guys!I have this weird issue with my Spotify account.It looks like I have two active accounts on Spotify, one linked with my e-mail address and the other one linked with my Facebook account.I don't know what's going on. I tried to log in with my ...
Hello, Since I do not use a certain account anymore, I'd like to delete my Spotify account. I wanted to use the contact form on the website to contact Spotify about this, but the form did not work. I sent them a message that I was unable to use the f...
How do I contact SpotifyCustomer Service by telephone? I can't find a working number anywhere.
I have been using spotify, without issue, for ages. Today it says "Premium Paused." There is 100% no issues with my payment method. I see many other have had this issue but I have not found a solution. Please pass on any advice. It sure would be nice...
I just canceled my subscription today and my account says i have premium till this thursday, when my time is up do they still charge me or since i cancled it they dont?
I dont know what and why this is happening, but I want to put a password when im entering in a device. My account is link to facebook, is that a problem? Do I need to create a new one? Please fix it! :'( Here's an picture of it
Today i looked at my bank account and saw a unknown withdrawal from it. It seemed to be from spotify while i never gave them rights to take money from my bank account. I once took the free month and immediately removed my subscription. Why is spotify...
Hi! I've just deleted all my songs from "Your music" section by mistake, is there any way to recover it? Thanks in advance.