Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hello!So I just logged into my spotify account which I am using frequently. But this morning was completly different. Every single playlist of mine was gone, and a new playlist was created with random songs.And all of my 2000+ saved songs was also go...
I get a message saying Spotify has stopped working .... yesterday and today in my mobile.
Hi, my credit card has been charged for a very long time but my account shows that I am not using premium. I can provide my card details but wish to do via email. Please advise asap.
Hey! So my Account Komle4 (spotify name) got a new email, all playlist deleted, and im still paying for it,it changed to this email jiawuchu@wegwerfemail.de and to a new password, i can still log into it with my facebook, but not letting me change em...
I proceeded to get the student discount and my card was charged immediately with no school verification. I understand that the upgrade is not available because the verification is not complete but Spotify needs to figure out a way to not charge that ...
Hi, How can I disassociate my Facebook profile from Spotify and login just using username and password? Thanks.
Is there anyway of importing my Last FM library so I can play the same artists on my Spotify account?
I live in the US, bought an electronic gift card (code) at https://www.spotify.com/us/get-spotify/e-card/ which was delivered by email to the recipient, who lives in Mexico. However, when trying to use the code, it says it can't be used there. Why? T...
Hello my name is tianna and recently I got in contact with Spotify due to being charged twice in one month . Their reasoning for charge me twice because they didn't charge me for February which has nothing to do with me but you as a company.Now that ...
HiI recently upgraded to the family plan which allows 1 extra listener but it won't let us play a song at the same time, I just get prompted with a pop up which asks to either continue listening on my device or the 9tuer device that was playing the s...
When did Spotify decide to change login to only beeing posiable to do with facebook login ?? - without notifying there Paying users ?
I have Premium, have only downloaded like 600 songs and it had always worked when I'm not on wifi. I accidentially turned the Offline mode tab off and half of my Musics gone. I keep turning the tab back on put the musics not even coming up anymore. I...
my wife and i have a spotify premium family account yet we are being kicked off the stream for multiple devices. I am listening on a Iphone at work and she is listening via the sonos at home.
I recently purchased a new cell phone. My previously saved Spotify playlists and songs are not or haven't transfered from my last cell to my current new one. Thoughts?
I am trying to figure out whats going on with my account. Two weeks ago I noticed all of my playlists were gone and someone else had added music and removed all of my music on my account. I have tried to change the password, but the email has been ch...
Hello yesterday night at 00:34 igot a message on my mail that my email had been changed. But no one had logged into my email so how does this work?I can still connect thru facebook but i cant change email or password =/ Please help me, the hackers em...
My card was charged 5 times during the time I signed up for the student premium. Help? How do I get my money back?
I can't get a code through Fido hub to get premium subscription keeps telling me to enter my phone number when I already did
hii have one premium account on my iphone and on 2 differents credit card i see 2 payments ??how can see the credit card attached to my account ? thanks
I have tried spotify for a month now, i had it until the 31/3, but i canceled my subscribtion the 29/3, but now i have pay a month again... How can i get my money back?