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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 159376 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 159376 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Regular
  • 10759 Views
  • 4 replies
  • 11 likes
  • Security
  • 10759 Views
  • 4 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 509221 Views
  • 985 replies
  • 112 likes
  • Account
  • 509221 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124818 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124818 Views
  • 74 replies
  • 12 likes

Solved!! Logged into my spotify account this morning - All playlists are gone and my saved songs

Hello!So I just logged into my spotify account which I am using frequently. But this morning was completly different. Every single playlist of mine was gone, and a new playlist was created with random songs.And all of my 2000+ saved songs was also go...

  • Casual Listener
  • Hello! So I just logged into my spotify account which I am using frequently. But this morning was completly different. Every single playlist of mine was gone, and a new playlist was created with r...
  • Maxim
  • Spotify Star
  • 454 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 454 Views
  • 3 replies
  • 0 likes

Solved!! Stopped working

I get a message saying Spotify has stopped working .... yesterday and today in my mobile.

  • Casual Listener
  • I get a message saying Spotify has stopped working .... yesterday and today in my mobile.
  • MaryS
  • Roadie
  • 242 Views
  • 1 replies
  • 0 likes
  • Other
  • 242 Views
  • 1 replies
  • 0 likes

Did not subscribe but get charged monthly

Hi, my credit card has been charged for a very long time but my account shows that I am not using premium. I can provide my card details but wish to do via email. Please advise asap.

  • Newbie
  • Hi, my credit card has been charged for a very long time but my account shows that I am not using premium. I can provide my card details but wish to do via email. Please advise asap.
  • MaryS
  • Roadie
  • 129 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 129 Views
  • 1 replies
  • 0 likes

NEED HELP ACCOUNT COMPROMISED

Hey! So my Account Komle4 (spotify name) got a new email, all playlist deleted, and im still paying for it,it changed to this email jiawuchu@wegwerfemail.de and to a new password, i can still log into it with my facebook, but not letting me change em...

  • Newbie
  • Hey!   So my Account Komle4 (spotify name) got a new email, all playlist deleted, and im still paying for it, it changed to this email jiawuchu@wegwerfemail.de and to a new password, i can st...
  • MaryS
  • Roadie
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
  • 187 Views
  • 1 replies
  • 0 likes

Money taken off of card... School was not verified... I need my coins back NOW!!!

I proceeded to get the student discount and my card was charged immediately with no school verification. I understand that the upgrade is not available because the verification is not complete but Spotify needs to figure out a way to not charge that ...

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  • Newbie
  • I proceeded to get the student discount and my card was charged immediately with no school verification. I understand that the upgrade is not available because the verification is not complete but Sp...
  • MaryS
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
    Unlimited
  • 185 Views
  • 1 replies
  • 0 likes

How can I change my login method from Facebook to username/password?

Hi, How can I disassociate my Facebook profile from Spotify and login just using username and password? Thanks.

  • Visitor
  • Hi,   How can I disassociate my Facebook profile from Spotify and login just using username and password?   Thanks.
  • Maxim
  • Spotify Star
  • 2064 Views
  • 1 replies
  • 2 likes
  • Account
    Login
  • 2064 Views
  • 1 replies
  • 2 likes

Importing Last FM Library

Is there anyway of importing my Last FM library so I can play the same artists on my Spotify account?

  • Casual Listener
  • Is there anyway of importing my Last FM library so I can play the same artists on my Spotify account?
  • sepehrlajevardi
  • Casual Listener
  • 12298 Views
  • 2 replies
  • 1 likes
  • 12298 Views
  • 2 replies
  • 1 likes

Electronic gift code to use in another country - not working

I live in the US, bought an electronic gift card (code) at https://www.spotify.com/us/get-spotify/e-card/ which was delivered by email to the recipient, who lives in Mexico. However, when trying to use the code, it says it can't be used there. Why? T...

  • Regular
  • I live in the US, bought an electronic gift card (code) at https://www.spotify.com/us/get-spotify/e-card/ which was delivered by email to the recipient, who lives in Mexico. However, when trying to u...
  • fawlty
  • Regular
  • 339 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 339 Views
  • 2 replies
  • 0 likes

Problems logging in

Hello my name is tianna and recently I got in contact with Spotify due to being charged twice in one month . Their reasoning for charge me twice because they didn't charge me for February which has nothing to do with me but you as a company.Now that ...

  • Regular
  • Hello my name is tianna and recently I got in contact with Spotify due to being charged twice in one month . Their reasoning for charge me twice because they didn't charge me for February which has n...
  • Tiannaporter
  • Regular
  • 490 Views
  • 8 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 490 Views
  • 8 replies
  • 0 likes

Family plan

HiI recently upgraded to the family plan which allows 1 extra listener but it won't let us play a song at the same time, I just get prompted with a pop up which asks to either continue listening on my device or the 9tuer device that was playing the s...

  • Newbie
  • Hi I recently upgraded to the family plan which allows 1 extra listener but it won't let us play a song at the same time, I just get prompted with a pop up which asks to either continue listening ...
  • Maxim
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Premium
  • 211 Views
  • 1 replies
  • 0 likes

Problems login - Spotify have changed my access to facebook login

When did Spotify decide to change login to only beeing posiable to do with facebook login ?? - without notifying there Paying users ?

  • Regular
  • When did Spotify decide to change login to only beeing posiable to do with facebook login ?? - without notifying there Paying users ?
  • MustaToner
  • Regular
  • 385 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 385 Views
  • 8 replies
  • 0 likes

My Saved songs have gone

I have Premium, have only downloaded like 600 songs and it had always worked when I'm not on wifi. I accidentially turned the Offline mode tab off and half of my Musics gone. I keep turning the tab back on put the musics not even coming up anymore. I...

  • Casual Listener
  • I have Premium, have only downloaded like 600 songs and it had always worked when I'm not on wifi. I accidentially turned the Offline mode tab off and half of my Musics gone. I keep turning the tab b...
  • Steph_B
  • Roadie
  • 227 Views
  • 5 replies
  • 0 likes
  • Premium
  • 227 Views
  • 5 replies
  • 0 likes

Problem with multiple devices on Spotify Family

my wife and i have a spotify premium family account yet we are being kicked off the stream for multiple devices. I am listening on a Iphone at work and she is listening via the sonos at home.

  • Casual Listener
  • my wife and i have a spotify premium family account yet we are being kicked off the stream for multiple devices. I am listening on a Iphone at work and she is listening via the sonos at home. 
  • Maxim
  • Spotify Star
  • 374 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 374 Views
  • 1 replies
  • 0 likes

My new cell phone

I recently purchased a new cell phone. My previously saved Spotify playlists and songs are not or haven't transfered from my last cell to my current new one. Thoughts?

  • Visitor
  • I recently purchased a new cell phone. My previously saved Spotify playlists and songs are not or haven't transfered from my last cell to my current new one. Thoughts?
  • osornios
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 228 Views
  • 1 replies
  • 0 likes

Account hacked!!

I am trying to figure out whats going on with my account. Two weeks ago I noticed all of my playlists were gone and someone else had added music and removed all of my music on my account. I have tried to change the password, but the email has been ch...

  • Newbie
  • I am trying to figure out whats going on with my account.  Two weeks ago I noticed all of my playlists were gone and someone else had added music and removed all of my music on my account. &nbsp...
  • osornios
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 267 Views
  • 1 replies
  • 0 likes

Im hacked

Hello yesterday night at 00:34 igot a message on my mail that my email had been changed. But no one had logged into my email so how does this work?I can still connect thru facebook but i cant change email or password =/ Please help me, the hackers em...

  • Casual Listener
  • Hello yesterday night at 00:34 igot a message on my mail that my email had been changed. But no one had logged into my email so how does this work? I can still connect thru facebook but i cant chang...
  • Maxim
  • Spotify Star
  • 352 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 352 Views
  • 3 replies
  • 0 likes

Payment Issues

My card was charged 5 times during the time I signed up for the student premium. Help? How do I get my money back?

  • Newbie
  • My card was charged 5 times during the time I signed up for the student premium. Help? How do I get my money back?
  • Maxim
  • Spotify Star
  • 407 Views
  • 7 replies
  • 0 likes
  • Account
  • 407 Views
  • 7 replies
  • 0 likes

Cant get a code through fido hub to get premium subcription

I can't get a code through Fido hub to get premium subscription keeps telling me to enter my phone number when I already did

  • Casual Listener
  • I can't get a code through Fido hub to get premium subscription keeps telling me to enter my phone number when I already did
  • Maxim
  • Spotify Star
  • 1240 Views
  • 3 replies
  • 0 likes
  • Account
  • 1240 Views
  • 3 replies
  • 0 likes

credit card payment

hii have one premium account on my iphone and on 2 differents credit card i see 2 payments ??how can see the credit card attached to my account ? thanks

  • Newbie
  • hi i have one premium account on my iphone  and on 2 differents credit card i see 2 payments ?? how can see the credit card attached to my account ?   thanks
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • Account
  • 189 Views
  • 1 replies
  • 0 likes

Money back

I have tried spotify for a month now, i had it until the 31/3, but i canceled my subscribtion the 29/3, but now i have pay a month again... How can i get my money back?

  • Newbie
  • I have tried spotify for a month now, i had it until the 31/3, but i canceled my subscribtion the 29/3, but now i have pay a month again... How can i get my money back?
  • johnnythrottle
  • Casual Listener
  • 302 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 302 Views
  • 2 replies
  • 0 likes