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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4463 Views
  • 0 replies
  • 9 likes
  • Security
  • 4463 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 463670 Views
  • 974 replies
  • 110 likes
  • Account
  • 463670 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205175 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205175 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112939 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112939 Views
  • 72 replies
  • 12 likes

When do I get my refund

I cancelled my permium today and today is when they charge my card and I know refunds are available but when will the money be cal in my account.

  • Newbie
  • I cancelled my permium today and today is when they charge my card and I know refunds are available but when will the money be cal in my account.
  • kbrooksc
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 198 Views
  • 1 replies
  • 0 likes

New Debit Card being charged

Today I added a new debit card so I could buy glasses from a different website and a few minutes earlier I have received an email from paypal saying that the same debit card was charged for 3 months on a recurring payment for Spotify premium? I have ...

  • Newbie
  • Today I added a new debit card so I could buy glasses from a different website and a few minutes earlier I have received an email from paypal saying that the same debit card was charged for 3 months ...
  • kbrooksc
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 227 Views
  • 1 replies
  • 0 likes

premium to student discount

first of, how long does spotify take to respond to an email ? i sent them a message earlier today and i still havent received anything yet which i find kind of annoying. secondly, i was charged today for $10 for premium but never got an email stating...

  • Newbie
  • first of, how long does spotify take to respond to an email ? i sent them a message earlier today and i still havent received anything yet which i find kind of annoying.  secondly, i was charge...
  • kbrooksc
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 177 Views
  • 1 replies
  • 0 likes

Unsubscribed but must to pay the Premium

I stop the premium, but they charge to me 10€ for a premium when i cancel it.I want my money back.What i must to do?I cancel the premium 1 moth ago.

  • Newbie
  • I stop the premium, but they charge to me 10€ for a premium when i cancel it. I want my money back. What i must to do? I cancel the premium 1 moth ago.
  • kbrooksc
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 172 Views
  • 1 replies
  • 0 likes

Solved!! Account hacked! Please help!

Hello, My premium account has been hacked. Because i recived an email that i chanced my emailadress successful but that wasn't me! I contaced the supprt from the email, but after 5 days i have still no responce. Please help.

  • Casual Listener
  • Hello,    My premium account has been hacked. Because i recived an email that i chanced my emailadress successful but that wasn't me!    I contaced the supprt from the email, ...
  • kbrooksc
  • Community Legend
  • 386 Views
  • 3 replies
  • 0 likes
  • Account
  • 386 Views
  • 3 replies
  • 0 likes

Subscription

I keep trying to cancel my subscription, but it always renews and charges me please refund my two months worth!! Thank you

  • Newbie
  • I keep trying to cancel my subscription, but it always renews and charges me please refund my two months worth!! Thank you
  • kbrooksc
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 172 Views
  • 1 replies
  • 0 likes

3 months for €0.99 c

I got that subscription in December it's up today , I cancelled my premium membership back to free as I seen Spotify automatically took €9.99 out of my account but it's pending , do I get that money back because I cancelled and went to free

  • Newbie
  • I got that subscription in December it's up today , I cancelled my premium membership back to free as I seen Spotify automatically took €9.99 out of my account but it's pending , do I get that money ...
  • kbrooksc
  • Community Legend
  • 643 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
    Unlimited
  • 643 Views
  • 1 replies
  • 0 likes

Family account for mixed nationality couple

My wife and I have had separate accounts for about a year now and we have just upgraded to the Family Account. However, because we are a mixed nationality couple, she is having trouble joining the account. She gets a message saying that she needs to ...

  • Newbie
  • My wife and I have had separate accounts for about a year now and we have just upgraded to the Family Account. However, because we are a mixed nationality couple, she is having trouble joining the ac...
  • kbrooksc
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
  • 182 Views
  • 1 replies
  • 0 likes

Switching from Premium to Student

I have just been billed for a new month of spotify premium but i want to switch to the student discount. Would i have to wait til the end of the billing period to avoid being billed 2 times or is there a way i can switch now and somehow not be billed...

  • Newbie
  • I have just been billed for a new month of spotify premium but i want to switch to the student discount. Would i have to wait til the end of the billing period to avoid being billed 2 times or is the...
  • kbrooksc
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 193 Views
  • 1 replies
  • 0 likes

Premium cancel

If I am cancelling premium but I have just paid for this month, do I still get to listen to premium until the next payment or does that cut me off? I don't want to cancel it now if I can't listen to it after paying for it!

  • Newbie
  • If I am cancelling premium but I have just paid for this month, do I still get to listen to premium until the next payment or does that cut me off? I don't want to cancel it now if I can't listen to ...
  • kbrooksc
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 266 Views
  • 1 replies
  • 0 likes

Payment on wrong credit card

Hello, Is there a way to contact someone at Spotify to fix my payments? I have changed the credit card details in my account, and they are correct there, but it is still coming off of a different credit card. Please help! Thanks,Sheryl

  • Newbie
  • Hello,   Is there a way to contact someone at Spotify to fix my payments? I have changed the credit card details in my account, and they are correct there, but it is still coming off of a diff...
  • KatesHere
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
  • 208 Views
  • 1 replies
  • 0 likes

Canceling subscription

My son signed up for the free trial membership months ago. It expired so now my credit card is being charged $9.99 every month. I have repeatedly tried to cancel the subscription but with no avail. I just want to cancel the subscription and stop bein...

  • Casual Listener
  • My son signed up for the free trial membership months ago. It expired so now my credit card is being charged $9.99 every month. I have repeatedly tried to cancel the subscription but with no avail. I...
  • driveflanger
  • Community Legend
  • 328 Views
  • 2 replies
  • 0 likes
  • Premium
  • 328 Views
  • 2 replies
  • 0 likes

Change Email on Account

A while ago i made a spotify account under my main email, and i forgot i made it completely. Im trying to change my email now because the email i have on account isnt active anymore. I removed the new email from the old account but it is still not al...

  • Casual Listener
  • A while ago i made a spotify account under my main email, and i forgot i made it completely. Im trying to change my email now because the email i have on account isnt active anymore. I removed the ne...
  • driveflanger
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
  • 173 Views
  • 1 replies
  • 0 likes

Switching from regular prmium to student

I am currently on the regular premium because i didnt know about the student premium discount. Is there anyway i can just switch or do i have to cancel my regular sub then re-sub?

  • Newbie
  • I am currently on the regular premium because i didnt know about the student premium discount. Is there anyway i can just switch or do i have to cancel my regular sub then re-sub?
  • Nico
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 246 Views
  • 1 replies
  • 0 likes

Fix my account

Please fix my account thanks

  • Newbie
  • Please fix my account thanks
  • Maxim
  • Spotify Star
  • 1433 Views
  • 5 replies
  • 0 likes
  • Account
  • 1433 Views
  • 5 replies
  • 0 likes

Spotify locked my account regarding an issue I had

I solved the issue by myself and have been waiting all weekend to access my account, Can any spotify representatives help me?

  • Casual Listener
  • I solved the issue by myself and have been waiting all weekend to access my account, Can any spotify representatives help me?
  • user-removed
  • Not applicable
  • 228 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 228 Views
  • 1 replies
  • 0 likes

CLOSED

CLOSED

  • Visitor
  • CLOSED
  • user-removed
  • Not applicable
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 180 Views
  • 1 replies
  • 0 likes

Account hacked

Morning guys, My Premium account appears to have been hacked. Every time I log in on my iPad or my Android phone there's songs I haven't played which appear in my songs list, R&B stuff that I would never listen to. Someone is also creating playlists ...

  • Newbie
  • Morning guys,   My Premium account appears to have been hacked.   Every time I log in on my iPad or my Android phone there's songs I haven't played which appear in my songs list, R&...
  • Maxim
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 292 Views
  • 1 replies
  • 0 likes

Changing to a different familyplan

There is no way I am able to downgrade from a family plan with 4 memebers to a family plan with 2 members. Please advise how I can do this, at the moment I have just had to cancel my family plan, but can not select which family plan to join next.

  • Newbie
  • There is no way I am able to downgrade from a family plan with 4 memebers to a family plan with 2 members. Please advise how I can do this, at the moment I have just had to cancel my family plan, but...
  • Jayb72
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 283 Views
  • 1 replies
  • 0 likes

Payment type: Change bank account

Hey there! I moved to a different city, opened a new bank account and closed the old one. Because I'm paying with direct debiting I need to change my bank account or i can't pay the monthly costs at 04/05/2016! Can you help me? It would be great!Gree...

  • Newbie
  • Hey there! I moved to a different city, opened a new bank account and closed the old one. Because I'm paying with direct debiting I need to change my bank account or i can't pay the monthly costs at ...
  • MattSuda
  • Spotify Star
  • 518 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 518 Views
  • 1 replies
  • 0 likes