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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420773 Views
  • 965 replies
  • 108 likes
  • Account
  • 420773 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186175 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186175 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103352 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103352 Views
  • 69 replies
  • 10 likes

Account access

I downloaded Spotify a few days ago and was certain I signed up via Facebook. Continued to add my cc info to sign up, but had trouble playing on offline mode so deleted existing data. When I tried to log in by fb again it said I didn't have an accoun...

  • Casual Listener
  • I downloaded Spotify a few days ago and was certain I signed up via Facebook. Continued to add my cc info to sign up, but had trouble playing on offline mode so deleted existing data. When I tried to...
  • Shanelamarche84
  • Casual Listener
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
  • 187 Views
  • 1 replies
  • 0 likes

Solved!! Streaming with more accounts at the same time

Hi, i'm thinking to make a family acc on spotify with my family. I only had one question.... is it possible to stream with all the family accounts at the same time? Or only one?Please help

  • Casual Listener
  • Hi, i'm thinking to make a family acc on spotify with my family. I only had one question.... is it possible to stream with all the family accounts at the same time? Or only one? Please help
  • Bittencourt
  • Spotify Star
  • 365 Views
  • 3 replies
  • 0 likes
  • Account
  • 365 Views
  • 3 replies
  • 0 likes

Solved!! Unfollowing someone

If I unfollow someone I am following will any playlists of theirs that I am following also be unfollowed? Thank you.

  • Casual Listener
  • If I unfollow someone I am following will any playlists of theirs that I am following also be unfollowed?  Thank you.
  • Bittencourt
  • Spotify Star
  • 568 Views
  • 3 replies
  • 0 likes
  • Other
  • 568 Views
  • 3 replies
  • 0 likes

Solved!! Sprint customers being charged for premium?

I just signed up for a year of premium under the student deal for $4.99 a month for 12 months. I got this message: "Your Spotify Premium subscription will be automatically renewed 2014-10-01 and charged $4.99 + $0.00 Sales tax every 1 month, unless y...

  • Casual Listener
  • I just signed up for a year of premium under the student deal for $4.99 a month for 12 months. I got this message: "Your Spotify Premium subscription will be automatically renewed 2014-10-0...
  • silverjaw78
  • Newbie
  • 2183 Views
  • 5 replies
  • 0 likes
  • 2183 Views
  • 5 replies
  • 0 likes

Upgrade para plano Familia pagando via boleto

Quero fazer upgrade da minha conta que ja é premium para o plano familia e pagar 1 ano adiantado via boleto bancario, mas não encontrei essa opção, como faço?

  • Newbie
  • Quero fazer upgrade da minha conta que ja é premium para o plano familia e pagar 1 ano adiantado via boleto bancario, mas não encontrei essa opção, como faço?
  • 372 Views
  • 0 replies
  • 1 likes
  • Subscription
  • 372 Views
  • 0 replies
  • 1 likes

Problem with username and facebook.

Well, to give a heads up about my problem: I created my spotify account a few years ago using my facebook account. Everything was normal all this time, until I decided to delete my facebook account. After doing that, my profile name on spotify(which ...

  • Visitor
  • Well, to give a heads up about my problem:   I created my spotify account a few years ago using my facebook account. Everything was normal all this time, until I decided to delete my facebook ...
  • user-removed
  • Not applicable
  • 232 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 232 Views
  • 2 replies
  • 0 likes

Transfer Telekom Musicstreaming

Dear all, I would like to transfer my Telekom Musicstreaming option from my former Spotify Account connected with Facebook, to to this Spotiy Account. How is it possible? Could you do that for me?Thank you very much in advance!

  • Newbie
  • Dear all,   I would like to transfer my Telekom Musicstreaming option from my former Spotify Account connected with Facebook, to to this Spotiy Account. How is it possible? Could you do that f...
  • Jonesinho92
  • Newbie
  • 306 Views
  • 1 replies
  • 2 likes
  • Account
  • 306 Views
  • 1 replies
  • 2 likes

My ex is using my NUS card for his discount!

Is there any way I can remove my student card details from his account so I can use it on my own?! At the moment he's getting cheap Spotify using my details! I have all the details to his account if that's any help..

  • Newbie
  • Is there any way I can remove my student card details from his account so I can use it on my own?! At the moment he's getting cheap Spotify using my details! I have all the details to his account if ...
  • JoeThomas
  • Community Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 338 Views
  • 1 replies
  • 0 likes

Option for labels to release new albums as Premium Exclusive and Buy/upgrade option for Free users

i have beeen with spotify for a few years and I love the music but recenty i noticed im being charged 12.99 every month instead of 9.99. I want to know why I have premium and im paying 12.99. you shouldnt advertise 9.99 a month for spotify and not ke...

  • Newbie
  • i have beeen with spotify for a few years and I love the music but recenty i noticed im being charged 12.99 every month instead of 9.99. I want to know why I have premium and im paying 12.99. you sho...
  • 118 Views
  • 0 replies
  • 0 likes
  • Premium
  • 118 Views
  • 0 replies
  • 0 likes

Account hacking.

Hi spotify users and spotify, I have noticed that some of the users have been getting their spotify account hacked. I wonder how easy it is, given quite the amount of hacking threads I've seen here, to hack a spotify account? Our details, although ou...

  • Casual Listener
  • Hi spotify users and spotify,    I have noticed that some of the users have been getting their spotify account hacked. I wonder how easy it is,  given quite the amount of hacking thr...
  • xdonete
  • Regular
  • 2990 Views
  • 5 replies
  • 0 likes
  • Account
    Security
  • 2990 Views
  • 5 replies
  • 0 likes

30 day free trial charged for? So not Free

I received an email from you offering an extra 30 days Free on Premium Service (after my 48 hour trial) and you have charged me £9.99 for it? the email said it was FREEPlease advise what's going onThanks

  • Casual Listener
  • I received an email from you offering an extra 30 days Free on Premium Service (after my 48 hour trial) and you have charged me £9.99 for it? the email said it was FREE Please advise what's going on...
  • Jdswatts37
  • Newbie
  • 438 Views
  • 2 replies
  • 0 likes
  • 438 Views
  • 2 replies
  • 0 likes

Keep Premium after Cancellation

Little question, but I don't want to screw up, if I cancel my subscription, will I continue to have Spotify premium for the remainder of the month I paid for?

  • Newbie
  • Little question, but I don't want to screw up, if I cancel my subscription, will I continue to have Spotify premium for the remainder of the month I paid for?
  • Algee
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • Premium
  • 164 Views
  • 1 replies
  • 0 likes

Trying to merge two spotify accounts

I made an account with my Facebook information and for some reason made another account with an invalid email a few years ago that I bought premium for. My Facebook account does not have premium or any saved music while the account with the invalid e...

  • Newbie
  • I made an account with my Facebook information and for some reason made another account with an invalid email a few years ago that I bought premium for. My Facebook account does not have premium or a...
  • Algee
  • Roadie
  • 209 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 209 Views
  • 2 replies
  • 0 likes

Help! Wrote wrong email

I am paying for Spotify premium but The Email is wrong. I wrote .com instead of .no And i dont remember The password. What to do!?

  • Newbie
  • I am paying for Spotify premium but The Email is wrong. I wrote .com instead of .no And i dont remember The password. What to do!?
  • Algee
  • Roadie
  • 297 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 297 Views
  • 2 replies
  • 0 likes

Spotify

Can someone help me I got Spotify premium and paying 12.99 I wanna change to 9.99 but I can't cause I got premium through iTunes does anyone know how I can change to 9.99

  • Visitor
  • Can someone help me I got Spotify premium and paying 12.99 I wanna change to 9.99 but I can't cause I got premium through iTunes does anyone know how I can change to 9.99
  • MattSuda
  • Spotify Star
  • 731 Views
  • 2 replies
  • 0 likes
  • Help
  • 731 Views
  • 2 replies
  • 0 likes

2 problems: no HTTPS and can't login anymore

Hi, After the latest Spotify-update I could not use Spotify anymore (on my laptop at work). At work I used the HTTPS-proxy-option to make it work, that option dissappeared. Now I might found some proposed solutions for that problem on the forum, but ...

  • Casual Listener
  • Hi,   After the latest Spotify-update I could not use Spotify anymore (on my laptop at work). At work I used the HTTPS-proxy-option to make it work, that option dissappeared. Now I might found...
  • Chiemel
  • Casual Listener
  • 385 Views
  • 1 replies
  • 0 likes
  • Login
  • 385 Views
  • 1 replies
  • 0 likes

Solved!! Canceling spotify premium

Dear all, I want (or at least need) to cancel my premium account because of the costs. However I have paid until 31-3-16. (The website says that my premium will be extended on 31-3-16 and I will be charged 9,99 for that). If I cancel now, will I have...

  • Casual Listener
  • Dear all,   I want (or at least need) to cancel my premium account because of the costs. However I have paid until 31-3-16. (The website says that my premium will be extended on 31-3-16 and I ...
  • daansteeman
  • Casual Listener
  • 316 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 316 Views
  • 2 replies
  • 0 likes

Solved!! Refund

I want a refund I was advertised 3 months for RM 2? Instead it made me pay for 1 month at a price of RM 14.90. I cancel my subscription as soon as I bought it. I literally bought it 3 minutes ago. Hafiz.

  • Regular
  • I want a refund I was advertised 3 months for RM 2? Instead it made me pay for 1 month at a price of RM 14.90. I cancel my subscription as soon as I bought it. I literally bought it 3 minutes ago. &...
  • hafizlah
  • Regular
  • 354 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
    Unlimited
  • 354 Views
  • 3 replies
  • 0 likes

Money in the account

Hey everyone!I just want to know how can i check how much Money is in my account, you see I bought a card of $300 pesos (Mexican pesos) and it was the "3 months cost 9" and I know that it's not 9 for the three months, it's 9 multiplied by 3 ( the 3 m...

  • Casual Listener
  • Hey everyone! I just want to know how can i check how much Money is in my account, you see I bought a card of $300 pesos (Mexican pesos) and it was the "3 months cost 9" and I know that it's not 9 f...
  • driveflanger
  • Community Legend
  • 171 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 171 Views
  • 2 replies
  • 0 likes

Delete Previous Community Account

Hi Denisse from Spotify Customer Support asked my to write to someone in the community to close my previous community account. They transferred my Spotify account created through facebook to a new one without facebook, but now I am unable to access m...

  • Visitor
  • Hi   Denisse from Spotify Customer Support asked my to write to someone in the community to close my previous community account. They transferred my Spotify account created through facebook to...
  • user-removed
  • Not applicable
  • 321 Views
  • 5 replies
  • 0 likes
  • Account
  • 321 Views
  • 5 replies
  • 0 likes