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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • benji28251
  • Visitor
  • 394100 Views
  • 940 replies
  • 107 likes
  • Account
  • 394100 Views
  • 940 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1169955 Views
  • 119 replies
  • 112 likes
  • Account
  • 1169955 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98628 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98628 Views
  • 68 replies
  • 10 likes

Solved!! Grace period of a premium account

Hi! How much is the grace period for an account? I'm currently using premium for a while now, but yesterday was the payment day and unfortunately there was no money on my bank account. However I do not want to lose any content of my account, and I wi...

  • Newbie
  • Hi!   How much is the grace period for an account? I'm currently using premium for a while now, but yesterday was the payment day and unfortunately there was no money on my bank account. Howev...
  • MattSuda
  • Spotify Star
  • 5482 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 5482 Views
  • 2 replies
  • 0 likes

Solved!! spotify charged me automatically when I was offered a 30-day trial

Hi, I had just gotten off a 2-month trial period of Premium when I saw a banner for a 30 -day free trial. I clicked on it just to see what would happen (who knows, maybe I'd get another 30 days of Premium free?). It took me to a page where I could ch...

  • Casual Listener
  • Hi, I had just gotten off a 2-month trial period of Premium when I saw a banner for a 30 -day free trial. I clicked on it just to see what would happen (who knows, maybe I'd get another 30 days of Pr...
  • ahovism1
  • Newbie
  • 652 Views
  • 2 replies
  • 0 likes
  • Free
    Login
    Premium
    Subscription
  • 652 Views
  • 2 replies
  • 0 likes

premium login from computer

i have premium on my phone and just bought a laptop. im trying to use my premium and can figure out how to get into my premium account

  • Newbie
  • i have premium on my phone and just bought a laptop. im trying to use my premium and can figure out how to get into my premium account  
  • Bittencourt
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 158 Views
  • 1 replies
  • 0 likes

Need an answer for family plan

How can i fix this isuue? 

Screen Shot 2016-02-29 at 9.09.22 PM.png
  • Casual Listener
  • How can i fix this isuue? 
  • rafaelinho10
  • Casual Listener
  • 119 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 119 Views
  • 1 replies
  • 0 likes

Billed twice for no reason

I recently renewed my membership, and I saw that student was an option. I go to NCC in Easton, PA but yet it wouldnt accept that. SO I said forget it, and just paid the 9.99. My bank said Spotify billed me for 9.99 and 4.99. That is not cool, I am go...

  • Newbie
  • I recently renewed my membership, and I saw that student was an option. I go to NCC in Easton, PA but yet it wouldnt accept that. SO I said forget it, and just paid the 9.99.  My bank said Sp...
  • LordRollin
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 139 Views
  • 1 replies
  • 0 likes

Solved!! Offline songs now not playing in online in free mode

Hi,I recently had a premium account and had saved some offline songs. Now i am back on free but the offline files won't play while online now. e.g. if i had an album saved as offline it all worked when i had a premium account, now i am on free and wh...

  • Regular
  • Hi, I recently had a premium account and had saved some offline songs. Now i am back on free but the offline files won't play while online now. e.g. if i had an album saved as offline it all worked ...
  • fester_30
  • Regular
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
  • 217 Views
  • 1 replies
  • 0 likes

Someone else using Credit card

Hey guys,I recently found out that i had been charged despite never having spotify,I tried to request a query but found out its just an automated response.is there a way I can contact spotify directly?many thanks.

  • Newbie
  • Hey guys, I recently found out that i had been charged despite never having spotify, I tried to request a query but found out its just an automated response. is there a way I can contact spotify d...
  • LordRollin
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
    Subscription
  • 179 Views
  • 1 replies
  • 0 likes

Deleted Facebook, can't log in on new phone

Hello, it's been years since I deleted my Facebook account and I have no chance of reactivating it again. I was logged on to Spotify automatically on my iPhone but today I bought a new phone and am unable to log on to Spotify with it, as it tells me ...

  • Casual Listener
  •   Hello,   it's been years since I deleted my Facebook account and I have no chance of reactivating it again. I was logged on to Spotify automatically on my iPhone but today I bought a n...
  • afkkah
  • Casual Listener
  • 214 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 214 Views
  • 2 replies
  • 0 likes

Discover Weekly could use an option to reset, and more diversity!

I've been listening to Discover Weekly for a while now, and it seems stuck on a certain kind of music. It's also started to repeat a lot of songs from past weeks. I wish there was an option to reset it and start fresh. And I really wish it had more d...

  • Regular
  •  I've been listening to Discover Weekly for a while now, and it seems stuck on a certain kind of music.  It's also started to repeat a lot of songs from past weeks.  I wish there was a...
  • darwin1859
  • Newbie
  • 563 Views
  • 1 replies
  • 2 likes
  • Other
  • 563 Views
  • 1 replies
  • 2 likes

charged twice

can i have some help i was charged twice ob a spotify account and want a refund i only wanted to pay for one month at a time and my account is still on the free subscription even though i payed twice

  • Newbie
  • can i have some help i was charged twice ob a spotify account and want a refund i only wanted to pay for one month at a time and my account is still on the free subscription even though i payed twice
  • user-removed
  • Not applicable
  • 952 Views
  • 3 replies
  • 0 likes
  • 952 Views
  • 3 replies
  • 0 likes

Spotify won't stop "installing"

I've been on Spotify premium for a while now and have never had a problem with it until now. Now the app won't open or close and can't be deleted. The app also says "installing" underneath the icon and it has been this way for almost a week now. The ...

  • Newbie
  • I've been on Spotify premium for a while now and have never had a problem with it until now. Now the app won't open or close and can't be deleted. The app also says "installing" underneath the icon a...
  • sophymadzz
  • Newbie
  • 4933 Views
  • 3 replies
  • 2 likes
  • Account
    Login
    Other
    Premium
    Unlimited
  • 4933 Views
  • 3 replies
  • 2 likes

Cannot make a gift in another country

I'm using spotify in Germany and would like to make a gift premium subscription for someone in Spain. I bought the code, but unfortunately, the person who is getting the gift cannot use it in his country (code is not valid error). Any suggestions?

  • Casual Listener
  • I'm using spotify in Germany and would like to make a gift premium subscription for someone in Spain. I bought the code, but unfortunately, the person who is getting the gift cannot use it in his cou...
  • ailuqet
  • Casual Listener
  • 246 Views
  • 4 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 246 Views
  • 4 replies
  • 0 likes

Unauthorised payment

Spotify has taken money off me,for the free version. I did not want thr paid version. How do I get the money back?

  • Newbie
  • Spotify has taken money off me,for the free version. I did not want thr paid version. How do I get the money back?
  • mrbobosmommy
  • Regular
  • 478 Views
  • 2 replies
  • 0 likes
  • Free
  • 478 Views
  • 2 replies
  • 0 likes

Solved!! payment failed

helllo, hope someone can help. I got an email saying that my payment had failed to come through to spotify and that they would try in the next few days. I use paypal to pay the premium price and today my paypal says that the payment is 'pending' beca...

  • Casual Listener
  • helllo, hope someone can help.   I got an email saying that my payment had failed to come through to spotify and that they would try in the next few days. I use paypal to pay the premium price...
  • michellef0rd
  • Newbie
  • 48099 Views
  • 17 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 48099 Views
  • 17 replies
  • 1 likes

Cant log in to my account

I useFacebook to login into Spotify, which was working perfectly fine even about three days ago. I was using Spotify on Windows, PS4 and my phone as well but when I try to open Spotify on my phone, today, I got the message that I'm trying to login fr...

  • Casual Listener
  • I useFacebook to login into Spotify, which was working perfectly fine even about three days ago. I was using Spotify on Windows, PS4 and my phone as well but when I try to open Spotify on my phone, t...
  • almashassan
  • Casual Listener
  • 201 Views
  • 1 replies
  • 0 likes
  • Login
  • 201 Views
  • 1 replies
  • 0 likes

Error code: fp 1005

Hi, When I try to upgrade my Family account to 2 members and I click the submit button. I keeps giving me this error: fp 1005.Please someone help?

  • Newbie
  • Hi,   When I try to upgrade my Family account to 2 members and I click the submit button. I keeps giving me this error: fp 1005. Please someone help?
  • 1592 Views
  • 0 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 1592 Views
  • 0 replies
  • 1 likes

moved countries: get suggestions for original country

I've moved countries, and my Spotify account transferred as well. So now, all the standard suggestions like "Charts" and "Discover" are for my new country, as apparently Spotify bases this on your "home"-country (or whatever it thinks this is). I'd r...

  • Newbie
  • I've moved countries, and my Spotify account transferred as well.   So now, all the standard suggestions like "Charts" and "Discover" are for my new country, as apparently Spotify bases this o...
  • 115 Views
  • 0 replies
  • 0 likes
  • Account
  • 115 Views
  • 0 replies
  • 0 likes

Payment not accepted from known working credit cards

My known working VISA debit card is being repeatedly rejected on your payment system for 2 days now. Tried all other cards, AMEX, etc... all failed on your site. Incredibly frustrated... FAMILY account so all family is locked out ALL WEEKEND. My week...

  • Newbie
  • My known working VISA debit card is being repeatedly rejected on your payment system for 2 days now. Tried all other cards, AMEX, etc... all failed on your site. Incredibly frustrated... FAMILY accou...
  • kbrooksc
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium
  • 182 Views
  • 1 replies
  • 0 likes

Spotify Premium Student Error

" Hey, so I was on Spotify's Thanksgiving Premium for 3 months and loved it. But, it expired today, and I thought of permanently upgrading to premium. Since, I am a student at SUNY Plattsburgh, I figured I qualified for the student discount. But, whe...

  • Newbie
  • " Hey, so I was on Spotify's Thanksgiving Premium for 3 months and loved it. But, it expired today, and I thought of permanently upgrading to premium. Since, I am a student at SUNY Plattsburgh, I fig...
  • kbrooksc
  • Community Legend
  • 412 Views
  • 1 replies
  • 1 likes
  • Premium
    Subscription
  • 412 Views
  • 1 replies
  • 1 likes

account due to expire

Hi, my account is due to expire, but my bundle with my network provider still has another 6 months to run (who pay for the service) Ive contacted them and everything is fine at their end. I need to find out if this is just a mistake in subscription s...

  • Newbie
  • Hi, my account is due to expire, but my bundle with my network provider still has another 6 months to run (who pay for the service) Ive contacted them and everything is fine at their end. I need to f...
  • kbrooksc
  • Community Legend
  • 115 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 115 Views
  • 1 replies
  • 0 likes