Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80349 Views

9 replies

2 likes

Account
Login
  • 80349 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653669 Views

13 replies

4 likes

Account
  • 653669 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734073 Views

18 replies

29 likes

  • 734073 Views
  • 18 replies
  • 29 likes

I can't pay

Thats all, message:"Es necesario habilitar Javascript para poder continuar con el proceso de compra."Need to activaye Javascript, but java is updated and activated for chrome. Spotify doesn't want my money?

Newbie

Thats all, message: "Es necesario habilitar Javascript para poder continuar con el proceso de compra." Need to activaye Javascript, but java is updated and activated for chrome. Spotify doesn't wan...

hoooooooar

Newbie

420 Views

3 replies

0 likes

Account
Premium
Subscription
  • 420 Views
  • 3 replies
  • 0 likes

problem logging in

I use spotify free. And i wanted to upgrade to premium and for that I logged in but they say you are logging in from a different country. But my account has been created and used in Germany. Also I tried to change my country but there is no other opt...

Casual Listener

I use spotify free. And i wanted to upgrade to premium and for that I logged in but they say you are logging in from a different country. But my account has been created and used in Germany. Also I t...

user-removed

Not applicable

367 Views

3 replies

0 likes

Login
  • 367 Views
  • 3 replies
  • 0 likes

Solved!! Max mumber of saved albums

Hi,today i tried to save an album, but the application denied the operation, because there is no other space to save other music.I am not speaking about offline saving. So i decided to upgrade my spotify hoping that, in the premium version, there was...

Visitor

Hi, today i tried to save an album, but the application denied the operation, because there is no other space to save other music. I am not speaking about offline saving. So i decided to upgrade my...

user-removed

Not applicable

404 Views

2 replies

0 likes

Account
Premium
Unlimited
  • 404 Views
  • 2 replies
  • 0 likes

Charged for premium subscription straight after free trial without warning of trial end date

I had a free trial of premium but I was then charged 9.99 without being asked if I'd like to carry on using the service. Is this normal? I replied stop straight after I received a text saying I've been charged. I'm not really sure what the benefits o...

Newbie

I had a free trial of premium but I was then charged 9.99 without being asked if I'd like to carry on using the service. Is this normal? I replied stop straight after I received a text saying I've be...

Lachsak

Music Fan

179 Views

1 replies

0 likes

Premium
Subscription
  • 179 Views
  • 1 replies
  • 0 likes

Student discount

I had a Spotify account linked with my student discount but I deleted that account, I've made a new account but it won't let me link my student discount! Can anyone help? Thank you!

Newbie

I had a Spotify account linked with my student discount but I deleted that account, I've made a new account but it won't let me link my student discount! Can anyone help? Thank you!

sebastiankreuz

Spotify Legend

360 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 360 Views
  • 1 replies
  • 0 likes

Spotify PREMIUM stops playing after each song

Dear all, my Spotify PREMIUM stops playing after each song.I am paying since one year my premium account, but it does not work as promised by spotify website. Can someone help me? Could I ask the money back to spotify? Thanks

Casual Listener

Dear all,   my Spotify PREMIUM stops playing after each song. I am paying since one year my premium account, but it does not work as promised by spotify website.    Can someo...

kica

Visitor

22518 Views

11 replies

1 likes

  • 22518 Views
  • 11 replies
  • 1 likes

Student Spotify premium

So I tired getting the student premium and I entered my credit card information and everything, after I finished with the rest of the the information for some reason it couldn't vilify it so I just got the normal premium instead. Later when I had che...

Newbie

So I tired getting the student premium and I entered my credit card information and everything, after I finished with the rest of the the information for some reason it couldn't vilify it so I just g...

kaadzie0

Newbie

267 Views

2 replies

1 likes

  • 267 Views
  • 2 replies
  • 1 likes

Problemas con la promoción de 3 meses por diciembre 2015

Saludos Realice mi subscripcion a premium aprovechando la promocion de 3 meses de premium en diciembre de 2015 por un unico pago. Pero ahora spotify me quiere volver a cobrar. Quisiera saber el porque de esto y como puedo recibir soporte, porque esto...

Newbie

Saludos   Realice mi subscripcion a premium aprovechando la promocion de 3 meses de premium en diciembre de 2015 por un unico pago. Pero ahora spotify me quiere volver  a cobrar. Quisiera...

Steph_B

Roadie

236 Views

1 replies

0 likes

Account
Premium
Subscription
  • 236 Views
  • 1 replies
  • 0 likes

App

I can't use my spotify app, keeps coming up problem with connection. WiFi is on, an I have rebooted. I pay for premium an can't use at all.

Casual Listener

I can't use my spotify app, keeps coming up problem with connection. WiFi is on, an I have rebooted. I pay for premium an can't use at all.

Katies1

Casual Listener

265 Views

1 replies

0 likes

Premium
  • 265 Views
  • 1 replies
  • 0 likes

Solved!! 6 other devices appear to be using my account, they're not mine!

I appear to have 6 PS4s logged into my account. I already tried logging out from everywhere and resetting my password.Here is what I see when I view devices to play on: Any ideas on what's going on and what I should do? I've been having some fun with...

Regular

I appear to have 6 PS4s logged into my account. I already tried logging out from everywhere and resetting my password. Here is what I see when I view devices to play on:     Any ...

toasty3000

Regular

2718 Views

7 replies

0 likes

Account
Login
Other
Security
  • 2718 Views
  • 7 replies
  • 0 likes

Most of my songs have been removed from my "song" file and idky! :(

Hi, All! So the only songs showing up in my file are songs I have saved over the past three days. Everything from before that is gone. Many have suggested reinstalling the app. I have done this three times already and have had no success. However, al...

Casual Listener

Hi, All!    So the only songs showing up in my file are songs I have saved over the past three days. Everything from before that is gone. Many have suggested reinstalling the app. I have ...

Bittencourt

Spotify Star

348 Views

5 replies

0 likes

  • 348 Views
  • 5 replies
  • 0 likes

Error in Suvscription

I signed up while using the 3months trial for 0.99. It's still the first month. In my account a payment was made out of 0.99 for spotify two weeks ago. i checked my account this week& i'm being charged for premium already when my trial isnt over Why ...

Newbie

I signed up while using the 3months trial for 0.99. It's still the first month. In my account a payment was made out of 0.99 for spotify two weeks ago. i checked my account this week& i'm being c...

Steph_B

Roadie

158 Views

1 replies

0 likes

Subscription
  • 158 Views
  • 1 replies
  • 0 likes

Cancel Subscription help please

Hello I have been trying to cancel my spotify payment for a long time and I am so frustrated as no one responds but tells me to go to help pages.The subscription under my account is free but every month I get charged 9.99 what do I do?

Casual Listener

Hello I have been trying to cancel my spotify payment for a long time and I am so frustrated as no one responds but tells me to go to help pages. The subscription under my account is free but every ...

KatesHere

Community Legend

539 Views

5 replies

0 likes

Account
  • 539 Views
  • 5 replies
  • 0 likes

cant upgrade to premium

I have been trying to upgrade to premium for a few weeks now but couldnt. everytime I try a credit card is says try another payment method or try again later. I have tried paying with 4 different credit cards and yet still the same results.

Newbie

I have been trying to upgrade to premium for a few weeks now but couldnt. everytime I try a credit card is says try another payment method or try again later. I have tried paying with 4 different cre...

KatesHere

Community Legend

261 Views

2 replies

0 likes

Subscription
  • 261 Views
  • 2 replies
  • 0 likes

Solved!! 3-month Subscription December Promo Issues

I subscribed to Spotify's 3-month promo on December 2015 but now Spotify wants me to pay for premium again! Is there a live chat support I can contact?

Casual Listener

I subscribed to Spotify's 3-month promo on December 2015 but now Spotify wants me to pay for premium again! Is there a live chat support I can contact?

rjlacanlaled

Casual Listener

361 Views

2 replies

0 likes

Account
Premium
Subscription
  • 361 Views
  • 2 replies
  • 0 likes

Charged Twice!

Hello. my account was charged and has been charded twice each month. since 8/12/15. Please resloved this quickly.Case #: 04649302Thank you.. Please Please hurry.. Someone help me.

Casual Listener

Hello.     my account was charged and has been charded twice each month. since 8/12/15. Please resloved this quickly. Case #: 04649302 Thank you.. Please   Please hurry.. Someon...

KatesHere

Community Legend

259 Views

3 replies

0 likes

Account
  • 259 Views
  • 3 replies
  • 0 likes

Can't change country

Hey,I was at the Phillippines and changed my country to Phillipines. Now I'm back in Germany and I want to change back the country to Germany. It doesn't work! If I go to https://www.spotify.com/de/account/subscription/ and subscribe and choose Germa...

Newbie

Hey, I was at the Phillippines and changed my country to Phillipines. Now I'm back in Germany and I want to change back the country to Germany. It doesn't work! If I go to https://www.spotify.c...

djmikeystrange

Roadie

233 Views

1 replies

0 likes

Account
Other
Subscription
  • 233 Views
  • 1 replies
  • 0 likes

Migrating Spotify Account Data

So this is awkward... I got a divorce last year and my Spotify name had my married name on it. Now anyone who wants to follow me will see my old name and ask questions and that seems like maaaaybe a conversation I don't want to have just because some...

Newbie

So this is awkward...   I got a divorce last year and my Spotify name had my married name on it. Now anyone who wants to follow me will see my old name and ask questions and that seems like ma...

Jordi

Community Legend

1301 Views

1 replies

0 likes

Account
  • 1301 Views
  • 1 replies
  • 0 likes

Can't login

I've had my phone for awhile and I got a new a few days ago. I've been trying to login to Spotify but it won't let me. I put forget password and I think it sends to my old email which I can't access either. Just want to cancel my subscription, move m...

Visitor

I've had my phone for awhile and I got a new a few days ago. I've been trying to login to Spotify but it won't let me. I put forget password and I think it sends to my old email which I can't access ...

Jordi

Community Legend

281 Views

1 replies

0 likes

Premium
  • 281 Views
  • 1 replies
  • 0 likes

Cambiar nombre de usuario

Buenas tardes, me pueden Decir Como Cambira el nombre de usuario de la Cuenta Spotify?Si abro Una cuenta nueva con mi correo me Dices Que Estoy Registrado y no me deja registrarme y TAMPOCO me deja dar de baja La Cuenta y volver a abrir otra Unidad O...

Visitor

Buenas tardes, me pueden Decir Como Cambira el nombre de usuario de la Cuenta Spotify? Si abro Una cuenta nueva con mi correo me Dices Que Estoy Registrado y no me deja registrarme y TAMPOCO me deja...

javo_2112

Newbie

18677 Views

5 replies

0 likes

Account
  • 18677 Views
  • 5 replies
  • 0 likes