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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422152 Views
  • 965 replies
  • 108 likes
  • Account
  • 422152 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186905 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186905 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103614 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103614 Views
  • 69 replies
  • 10 likes

paid for the 0.99 3 month subscription cost 11.99

So as the title says you guys advertise that I pay 0.99 for 3 months of premium only after that will I pay 11.99 so why did you charge me 11.99 either I screwed up somewhere or this is some false advertising bs

  • Newbie
  • So as the title says you guys advertise that I pay 0.99 for 3 months of premium only after that will I pay 11.99 so why did you charge me 11.99 either I screwed up somewhere or this is some false adv...
  • kbrooksc
  • Community Legend
  • 400 Views
  • 1 replies
  • 0 likes
  • Premium
  • 400 Views
  • 1 replies
  • 0 likes

Cancel premium account

I cancelled my premium account but still appears like premium.Get the information that would be free yesterday 3/3/16, today is the same and date set to 3/10/16.I need free account right now.Some help please??

  • Casual Listener
  • I cancelled my premium account but still appears like premium.Get the information that would be free yesterday 3/3/16, today is the same and date set to 3/10/16. I need free account right now. Some...
  • kbrooksc
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • Account
  • 147 Views
  • 1 replies
  • 0 likes

WON'T LET ME CANCEL SUBSCRIPTION!

I been trying to cancel my subscription and when i enter my password to cancel it, it says it's incorrect even though i know it is correct.

  • Newbie
  • I been trying to cancel my subscription and when i enter my password to cancel it, it says it's incorrect even though i know it is correct.
  • kbrooksc
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 153 Views
  • 1 replies
  • 0 likes

Trouble Signing up Family Members

I am trying to add my son to my family plan and Spotify will not add him because it says that he is in a different country. Only problem is he is NOT in a different country. Both of our accounts are US accounts. What can I or he do to fix this? Thank...

  • Newbie
  • I am trying to add my son to my family plan and Spotify will not add him because it says that he is in a different country. Only problem is he is NOT in a different country. Both of our acc...
  • kbrooksc
  • Community Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 285 Views
  • 1 replies
  • 0 likes

Subscription

So I tried to get the school discount and I put my card information and everything they asked me for and at the very end it said that they couldnt find my name at the school I had put but they still charged me even though I cant use that subsription....

  • Newbie
  • So I tried to get the school discount and I put my card information and everything they asked me for and at the very end it said that they couldnt find my name at the school I had put but they still ...
  • kbrooksc
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 204 Views
  • 1 replies
  • 0 likes

Can't log in- I don't remember what email I have attached to my account so can not reset password.

I only know my username right now, It's sosykiernan. I logged off and now I can't log in. I don't know the password I used and can't reset it because I don't know the email i used to set up.

  • Newbie
  • I only know my username right now, It's sosykiernan. I logged off and now I can't log in. I don't know the password I used and can't reset it because I don't know the email i used to set up.
  • sissythompson83
  • Newbie
  • 5572 Views
  • 2 replies
  • 0 likes
  • 5572 Views
  • 2 replies
  • 0 likes

Paid for Premium, still have Free

hi I was charged $4.99 for student spotify premium and I am still on the free account. I tried any other possible email and I tried uninstalling and reinstalling spotify and I am still on free. When I was upgrading to premium, there was a glitch on t...

  • Newbie
  • hi    I was charged $4.99 for student spotify premium and I am still on the free account. I tried any other possible email and I tried uninstalling and reinstalling spotify and I am still...
  • LordRollin
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Subscription
  • 297 Views
  • 1 replies
  • 0 likes

After being hacked, my emails are coming in a different language

Hello, Just got hacked for the first time the other day.I immeadialty changed my password and logged out of all devices. However i noticed that my emails were coming in what i believe is Swiss...I checked my "language" setting and its set to the "US/...

  • Newbie
  • Hello,  Just got hacked for the first time the other day. I immeadialty changed my password and logged out of all devices.  However i noticed that my emails were coming in what i bel...
  • 268 Views
  • 0 replies
  • 0 likes
  • Account
    Security
  • 268 Views
  • 0 replies
  • 0 likes

I can't connect to facebook and find my friends

Hello, I'm trying to connect to my facebook account to follow my friends but I cant. @osnerrebete

  • Newbie
  • Hello, I'm trying to connect to my facebook account to follow my friends but I cant.   @osnerrebete
  • 190 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Login
  • 190 Views
  • 0 replies
  • 0 likes

billing error

It was a bill by mistake, please I need to know the answer

  • Casual Listener
  • It was a bill by mistake, please I need to know the answer
  • pc195432
  • Newbie
  • 261 Views
  • 2 replies
  • 0 likes
  • 261 Views
  • 2 replies
  • 0 likes

Charged for 30 day trial

I signed up for the free trial and it told me I had a month to cancel before I am charged, I unsubscribed on the last day and was charged. I do not wish to pay for another month when I've unsubscribed. I should not have been charged when they told me...

  • Newbie
  • I signed up for the free trial and it told me I had a month to cancel before I am charged, I unsubscribed on the last day and was charged. I do not wish to pay for another month when I've unsubscribe...
  • pc12234556
  • Newbie
  • 138 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 138 Views
  • 1 replies
  • 0 likes

Solved!! Overcharged for Student subscriptiom

Hi, I pay £4.99 per month for Student Spotify Premium, but have been charged £9.99 this month. This wouldn't be an issue if my account didn't explicitly state a few days ago that £4.99 was about to be debited.https://drive.google.com/file/d/0B68v739p...

  • Visitor
  • Hi, I pay £4.99 per month for Student Spotify Premium, but have been charged £9.99 this month. This wouldn't be an issue if my account didn't explicitly state a few days ago that £4.99 was about to b...
  • user-removed
  • Not applicable
  • 430 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 430 Views
  • 1 replies
  • 0 likes

Email account is already Taken

Hi, I have an issue to replace the email account (juan.davalos@sisorg.com.mx) that I use with my spotify for another email account (jedlquique@hotmail.com), its said that is already taken and its linked with facebook. I already delete the spotify app...

  • Visitor
  • Hi, I have an issue to replace the email account (juan.davalos@sisorg.com.mx) that I use with my spotify for another email account (jedlquique@hotmail.com), its said that is already taken and its lin...
  • 173 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 173 Views
  • 0 replies
  • 0 likes

Help ! My account has been hacked !

Hi, I don't know what to do !! Just few minutes ago, my spotify account started to act strange : it stopped my music and switched to a mobile device (Which seems to be an Xperia or something) I don't own this phone ... It kept cuting my music, again,...

  • Newbie
  • Hi, I don't know what to do !!   Just few minutes ago, my spotify account started to act strange : it stopped my music and switched to a mobile device (Which seems to be an Xperia or something...
  • Kobaru01
  • Newbie
  • 335 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 335 Views
  • 1 replies
  • 0 likes

Can't buy premium for spotify please help, after almost of year using it.

HelloI can't pay for my premium now. It says: " your credit card is from non spotify country". Or something like that. Here's my payment history: ORDER ID DATE PRICE5435533860112015-02-14RM14.905200842440182015-01-23RM14.904956854120192014-12-14RM14....

  • Casual Listener
  • Hello I can't pay for my premium now. It says: " your credit card is from non spotify country". Or something like that.  Here's my payment history:  ORDER ID DATE PRICE 543553386011 ...
  • manstereo
  • Newbie
  • 691 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 691 Views
  • 3 replies
  • 0 likes

Solved!! 12 month subscription.. is it possible

is it possible to pay 12 month subscription straight away and if so how do you do it? any help appreciated

  • Casual Listener
  • is it possible to pay 12 month subscription straight away and if so how do you do it? any help appreciated
  • Bittencourt
  • Spotify Star
  • 363 Views
  • 3 replies
  • 0 likes
  • Account
  • 363 Views
  • 3 replies
  • 0 likes

bussiness rates yearly subscription

hello, is it possible to buy a business use subscription to spotify. i work for a local authority and we would like to install spotify in our gym. is this possible and if so are there any reductions in price.

  • Casual Listener
  • hello, is it possible to buy a business use subscription to spotify. i work for a local authority and we would like to install spotify in our gym. is this possible and if so are there any reductions ...
  • 132 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 132 Views
  • 0 replies
  • 0 likes

How does Spotify's customer service compare to Deezer?

ve been a Deezer customer for over a year, and thinking of switching to Spotify, because Deezer's customer service is basically completely non existent. I've reported plenty of same-named artists getting mixed up, tickets get closed with no reply, is...

  • Roadie
  • ve been a Deezer customer for over a year, and thinking of switching to Spotify, because Deezer's customer service is basically completely non existent.   I've reported plenty of same-named ar...
  • saved
  • Roadie
  • 259 Views
  • 1 replies
  • 0 likes
  • Other
  • 259 Views
  • 1 replies
  • 0 likes

Solved!! I can't play songs from my playlists after premium trial ended

Hi,After my premium trial had ended, play lists that I available offline before can't be played. The "available offline" button is still on, I try to off it but thought I was trying to on it and said "Offline mode is a Premium exclusive feature. Get ...

  • Casual Listener
  • Hi, After my  premium trial had ended, play lists that I available offline before can't be played. The "available offline" button is still on, I try to off it but  thought I was trying to ...
  • jackieleejelly
  • Casual Listener
  • 4174 Views
  • 4 replies
  • 0 likes
  • Premium
  • 4174 Views
  • 4 replies
  • 0 likes