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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 174821 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 174821 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11566 Views
  • 6 replies
  • 11 likes
  • Security
  • 11566 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516960 Views
  • 986 replies
  • 113 likes
  • Account
  • 516960 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126251 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126251 Views
  • 74 replies
  • 12 likes

Solved!! Someone hacked my Spotify using a dead/nonexistant email.

I've now sent an email about this, but it said the replies would be sent to the "new" email that the hacker uses. Dear Spotify, would it kill you to have some phone support or at least a backup feature for things like this? So far I've lost all playl...

  • Newbie
  • I've now sent an email about this, but it said the replies would be sent to the "new" email that the hacker uses.   Dear Spotify, would it kill you to have some phone support or at least a bac...
  • Maxim
  • Spotify Star
  • 506 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 506 Views
  • 1 replies
  • 0 likes

please help, premium customer but can't download

I've been paying for spotify until middle of March, then I had a subscription through vodafone. I followed the link through the text message used mobile internet NOT wifi, had a text to say i'm on premium. I have my playlist NO adverts and app and co...

  • Visitor
  • I've been paying for spotify until middle of  March, then I had a subscription through vodafone. I followed the link through the text message used mobile internet NOT wifi, had a text to say i'm...
  • KatesHere
  • Community Legend
  • 614 Views
  • 5 replies
  • 0 likes
  • Premium
  • 614 Views
  • 5 replies
  • 0 likes

Google play

I bought a google play card for to purchase a premium account and I need help as my code doesnt seem to be availiable. What does it mean? I cant purchase it anymore?

  • Newbie
  • I bought a google play card for to purchase a premium account and I need help as my code doesnt seem to be availiable. What does it mean? I cant purchase it anymore?
  • Samuel7
  • Roadie
  • 288 Views
  • 2 replies
  • 0 likes
  • Premium
  • 288 Views
  • 2 replies
  • 0 likes

Solved!! 7 day free trial?

I got spotify because my friend said there would be a 7 day free trial for premium... So my question is, how do i get it?

  • Newbie
  • I got spotify because my friend said there would be a 7 day free trial for premium... So my question is, how do i get it?
  • l_fanny13
  • Casual Listener
  • 1497 Views
  • 6 replies
  • 0 likes
  • Free
    Premium
  • 1497 Views
  • 6 replies
  • 0 likes

Premium

I subscribe to a premium account and it should be 9 for 3 months but based on my subscription that I will be charge 129 on 6/29/2016. Why is that??

  • Newbie
  • I subscribe to a premium account and it should be 9 for 3 months but based on my subscription that I will be charge 129 on 6/29/2016. Why is that??
  • KatesHere
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Premium
  • 177 Views
  • 1 replies
  • 0 likes

Deleted facebook account, can't log in to spotify (paying premium)

My son has been paying for Spotify Premium for 6 months, but has deleted his facebook account and cannot log in to Spotify. He would prefer to remain a spotify premium customer, but cannot log in. Is there a way to log in, or cancel his premium subsc...

  • Newbie
  • My son has been paying for Spotify Premium for 6 months, but has deleted his facebook account and cannot log in to Spotify.   He would prefer to remain a spotify premium customer, but cannot l...
  • OviiiOne
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 203 Views
  • 1 replies
  • 0 likes

Cancelled Premium but got charged anyway last night

I subscribe to the 0.99 for 3 months promotion on December 29th 2015 and two days before it was suppose to charge me again on the 29th of March 2016, i cancelled my premium subscription. To my confusion, i discovered i was charged 0.99 accordingly la...

  • Casual Listener
  • I subscribe to the 0.99 for 3 months promotion on December 29th 2015 and two days before it was suppose to charge me again on the 29th of March 2016, i cancelled my premium subscription.   To ...
  • KatesHere
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 169 Views
  • 1 replies
  • 0 likes

Refund to my debit card

It turns out my subscription trial ended, so another month renewed and charged my card, I was unaware of this charge until I saw my bank statements and I immediately cancelled my subscription, I would like a refund considering the trial was only a da...

  • Newbie
  • It turns out my subscription trial ended, so another month renewed and charged my card, I was unaware of this charge until I saw my bank statements and I immediately cancelled my subscription, I woul...
  • KatesHere
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 264 Views
  • 1 replies
  • 0 likes

Family plan

If I have the family plan, can my wife and I listen to two different streams at the same time? If so, how do I get that to work? Otherwise it's pretty useless.

  • Newbie
  • If I have the family plan, can my wife and I listen to two different streams at the same time? If so, how do I get that to work? Otherwise it's pretty useless.
  • OviiiOne
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • Other
  • 170 Views
  • 1 replies
  • 0 likes

Spotify Premium

It has been more than a week since I tried buying Spotify again, and I put the whole information of the credit card and it says that a mistake has occurred, and on, and on, and on. Someone help me please I want Spotify premium

  • Newbie
  • It has been more than a week since I tried buying Spotify again, and I put the whole information of the credit card and it says that a mistake has occurred, and on, and on, and on. Someone help me pl...
  • MattSuda
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 201 Views
  • 1 replies
  • 0 likes

Family plan

I got Spotify premium last year on a single account, a couple months ago I changed my plan to a family plan with my girlfriend, we broke up and I want to change my family plan back to a single plan. If I cancel my family subscription, will my account...

  • Newbie
  • I got Spotify premium last year on a single account, a couple months ago I changed my plan to a family plan with my girlfriend, we broke up and I want to change my family plan back to a single plan. ...
  • MattSuda
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Spotify premium won't register

It always says "oops something went wrong please try again later" i'm wasting my **bleep**ing money to see this **bleep**.

  • Casual Listener
  • It always says "oops something went wrong please try again later" i'm wasting my **bleep**ing money to see this **bleep**.
  • Polopocket
  • Casual Listener
  • 216 Views
  • 2 replies
  • 0 likes
  • Account
  • 216 Views
  • 2 replies
  • 0 likes

Issues creating a device password

Since my account was originally created using Facebook credentials, I'm trying to create a device password to log in without it on another device. For some reason, each time I click on the email, then enter the new device password (I have tried multi...

  • Casual Listener
  • Since my account was originally created using Facebook credentials, I'm trying to create a device password to log in without it on another device.  For some reason, each time I click on the emai...
  • JeffMatson
  • Casual Listener
  • 211 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
  • 211 Views
  • 2 replies
  • 0 likes

Spotify charged me after i cancelled my subscription

You guys charged me after i cancelled my subscription. I tried to get a hold of you guys, but it seems the only way is through email. Unfortunaly the email my spotify is linked to is an email i no longer have access to. I tried updating it (through s...

  • Newbie
  • You guys charged me after i cancelled my subscription. I tried to get a hold of you guys, but it seems the only way is through email. Unfortunaly the email my spotify is linked to is an email i no lo...
  • Callum221
  • Music Fan
  • 205 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 205 Views
  • 1 replies
  • 0 likes

Spotify Premium Ending?

I received a message saying that my student discount expires in a few days, but it was just renewed in September. I'm confused. When I logged into Spotify.com it says that my subscription will automatically renew on 4/3/16 and I'll be charged $4.99 +...

  • Newbie
  • I received a message saying that my student discount expires in a few days, but it was just renewed in September. I'm confused. When I logged into Spotify.com it says that my subscription will automa...
  • KatesHere
  • Community Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 279 Views
  • 1 replies
  • 0 likes

Remove link to facebook

Oh no, somebody logged in with their facebook account on my computer to view their own playlist. But that linked my spotify premium account permanently to another ones facebook account. AND there is NO WAY to disassociate the two accounts. How on ear...

  • Casual Listener
  • Oh no, somebody logged in with their facebook account on my computer to view their own playlist. But that linked my spotify premium account permanently to another ones facebook account. AND there is ...
  • user-removed
  • Not applicable
  • 5535 Views
  • 21 replies
  • 0 likes
  • 5535 Views
  • 21 replies
  • 0 likes

Cancel Spotify Premium

Hi, I have a problem, I have tried to cancel my Spotify Premium, but each time I enter to my account the Spotify Premium stills activated. I need help

  • Casual Listener
  • Hi,   I have a problem, I have tried to cancel my Spotify Premium, but each time I enter to my account the Spotify Premium stills activated.   I need help
  • Vandyk
  • Casual Listener
  • 170 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 170 Views
  • 1 replies
  • 0 likes

problems with my spotify premium.

I have problems with my spotify premium, one more... A few days ago I had trouble playing some songs, now suddenly I have " spotify free " .I've rebooted, I have reinstalled but don´t work.Sorry for my english but i think there aren´t support forum i...

  • Casual Listener
  • I have  problems with my spotify premium, one more...   A few days ago I had trouble playing some songs, now suddenly I have " spotify free " . I've rebooted, I have reinstalled but don´...
  • OviiiOne
  • Community Legend
  • 608 Views
  • 8 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 608 Views
  • 8 replies
  • 0 likes

refund

  • Casual Listener
  • annab1363
  • Newbie
  • 237 Views
  • 2 replies
  • 0 likes
  • Account
  • 237 Views
  • 2 replies
  • 0 likes

Account paused

Spotify took my Funds out my account and it got my account paused so I can't listen to my playlist why is that

  • Newbie
  • Spotify took my Funds out my account and it got my account paused so I can't listen to my playlist why is that
  • KatesHere
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
  • 198 Views
  • 1 replies
  • 0 likes