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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419681 Views
  • 965 replies
  • 108 likes
  • Account
  • 419681 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185287 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185287 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103171 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103171 Views
  • 69 replies
  • 10 likes

Solved!! Playlist on Deleted Account

PlanPremium My Question or IssueHello, I've just permanently canceled my old account. I thought all of my playlists, username, ect. gonna be deleted along with it. But when I use my new acc to search for one of the playlists belong to that old accoun...

  • Casual Listener
  • Plan Premium   My Question or Issue Hello,   I've just permanently canceled my old account. I thought all of my playlists, username, ect. gonna be deleted along with it. But when I us...
  • OneByBoo
  • Roadie
  • 961 Views
  • 3 replies
  • 0 likes
  • Other
  • 961 Views
  • 3 replies
  • 0 likes

Why are my past passwords being stored by Spotify?

I did a password reset and am shocked that Spotify is maintaining a database of my past passwords. I tried reusing a few old ones and was presented with a message to choose a different password that I hadn't used before. This is a very dangerous prac...

  • Newbie
  • I did a password reset and am shocked that Spotify is maintaining a database of my past passwords. I tried reusing a few old ones and was presented with a message to choose a different password that ...
  • Maxim
  • Spotify Star
  • 644 Views
  • 1 replies
  • 1 likes
  • Security
  • 644 Views
  • 1 replies
  • 1 likes

Solved!! Unable to Login in app. But mobile browser and desktop/pc can

PlanFreeCountrySingaporeDeviceOneplus 6TOperating SystemAndroid 10 My Question or IssueWhen logging into the app, always get "You're offline", even though my network/wifi is working fine. But I can login to any browser on mobile or desktop/pc. I trie...

  • Casual Listener
  •   Plan Free Country Singapore Device Oneplus 6T Operating System Android 10   My Question or Issue When logging into the app, always get "You're offline", even though my network/...
  • brye
  • Casual Listener
  • 631 Views
  • 3 replies
  • 1 likes
  • Login
  • 631 Views
  • 3 replies
  • 1 likes

Dont remeber the password to my spotify premium accoutn and i dont have the details to the email

PlanPremiumCountryEngland, UKDeviceSamsung A50, amazon echo, firestick, hp laptop Operating SystemiOS (I think) My Question or IssueI tried logging into my spotify on my laptop but it went wrong. I am not logged into the email I used for the account ...

  • Visitor
  • Plan Premium Country England, UK Device Samsung A50, amazon echo, firestick, hp laptop  Operating System iOS (I think)   My Question or Issue I tried logging into my spotify on my...
  • Emilypaq
  • Visitor
  • 703 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 703 Views
  • 1 replies
  • 0 likes

Cant change country because of premium

PlanFree/Premium-premiumCountry-croatia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)-oneplus nordOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want to change my country to estonia because croatia doesnt ha...

  • Newbie
  • Plan Free/Premium-premium Country-croatia   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)-oneplus nord Operating System (iOS 10, Android Oreo, Windows 10,etc.)   ...
  • Maxim
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • Account
  • 340 Views
  • 1 replies
  • 0 likes

Spotify Deleted my account

Spotify recently deleted my account, (I was using a friends family premium) Am I able to get that account back?

  • Visitor
  • Spotify recently deleted my account, (I was using a friends family premium) Am I able to get that account back? 
  • Maxim
  • Spotify Star
  • 472 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 472 Views
  • 1 replies
  • 0 likes

Superuser Contribution Approval Code for Stream Deck

PlanConnect Stream Deck to SpotifyOperating SystemWindows 10 My Question or Issue After searching for hours I can´t find the Code to connect my Stream Deck to Spotify, how I am supposed to find that Code?

  • Newbie
  • Plan Connect Stream Deck to Spotify Operating System Windows 10   My Question or Issue   After searching for hours I can´t find the Code to connect my Stream Deck to Spotify, how I a...
  • michaelmor002
  • Newbie
  • 11094 Views
  • 5 replies
  • 1 likes
  • Premium
  • 11094 Views
  • 5 replies
  • 1 likes

Solved!! I've tried to install Spotify on my computer for a fresh install of Windows.

I have tried to reinstall Spotify on a fresh install of Windows. I have tried logging in using both my user name and email. I have changed my password, and I know I have typed it in correctly. I don't use Facebook so that is not an option. I have a P...

  • Visitor
  • I have tried to reinstall Spotify on a fresh install of Windows. I have tried logging in using both my user name and email. I have changed my password, and I know I have typed it in correctly. I don'...
  • user-removed
  • Not applicable
  • 618 Views
  • 3 replies
  • 0 likes
  • Login
  • 618 Views
  • 3 replies
  • 0 likes

Communication language

PlanPremiumCountryBelgiumDevice Operating System My Question or IssueHi, I live in Belgium and my account is configured this way, the problem is every time I receive a communication from Spotify, the language is nederlands (which is one official lang...

  • Casual Listener
  • Plan Premium Country Belgium Device   Operating System   My Question or Issue Hi, I live in Belgium and my account is configured this way, the problem is every time I receive a com...
  • Maxim
  • Spotify Star
  • 433 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 433 Views
  • 3 replies
  • 0 likes

Solved!! Unknown Gmail

Hi, my phone fell in water last week and i bought a new phone yesterday and im trying to enter to my account but i dont remember the gmail that i used in my account and also i dont remember my password.How can i find the gmail that i used in my accou...

  • Visitor
  • Hi, my phone fell in water last week and i bought a new phone yesterday and im trying to enter to my account but i dont remember the gmail that i used in my account and also i dont remember my passwo...
  • AdamDam
  • Spotify Star
  • 601 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 601 Views
  • 1 replies
  • 0 likes

Superuser Contribution MIS LISTAS DE REPRODUCCIÓN, SEGUIDORES Y PERSONAS QUE SIGO HAN DESAPARECIDO

Hola! Hace tiempo que no usaba spotify, hace un par de días lo reinstalé y lo abrí a través de mi cuenta de facebook, agregué listas y le dí al botón "seguir" de algunos contactos, también aparecía que me seguía una persona. Al día siguiente de al en...

  • Visitor
  • Hola! Hace tiempo que no usaba spotify, hace un par de días lo reinstalé y lo abrí a través de mi cuenta de facebook, agregué listas y le dí al botón "seguir" de algunos contactos, también aparecía...
  • Peter
  • Spotify Legend
  • 15802 Views
  • 3 replies
  • 0 likes
  • 15802 Views
  • 3 replies
  • 0 likes

Reset Email is NEVER delivered and Given the Run Around by the Help Online Chat

PlanFreeCountry - Australia Deviceiphone SE & PCOperating SystemiOS13.7 & Windows 10 Pro My Question or IssueI have my original Spotify email and have forgotten the password.I submitted the reset email to my original account and have NEVER received t...

  • Casual Listener
  • Plan Free Country - Australia   Device iphone SE & PC Operating System iOS13.7 & Windows 10 Pro   My Question or Issue I have my original Spotify email and have forgotten ...
  • Maxim
  • Spotify Star
  • 477 Views
  • 3 replies
  • 0 likes
  • Login
  • 477 Views
  • 3 replies
  • 0 likes

Combining Old and New Accounts

PlanPremium (but wanting to move into Duo) CountryUSA My Question or IssueI have been using my main, old Spotify account linked to Facebook. It uses an old email with a former last name, but I have a *new* name and a *new* email. That new email also ...

  • Visitor
  • Plan Premium (but wanting to move into Duo)   Country USA   My Question or Issue I have been using my main, old Spotify account linked to Facebook. It uses an old email with a former...
  • OneByBoo
  • Roadie
  • 391 Views
  • 1 replies
  • 0 likes
  • Account
  • 391 Views
  • 1 replies
  • 0 likes

Desactivated ACCOUNT

PlanFreeCountryPerú Deactivate my old Spotify account but my account and lists are still visible. I tried to contact support but I have not obtained answers.

  • Visitor
  •   Plan Free Country Perú   Deactivate my old Spotify account but my account and lists are still visible. I tried to contact support but I have not obtained answers.
  • Maxim
  • Spotify Star
  • 598 Views
  • 1 replies
  • 0 likes
  • Account
  • 598 Views
  • 1 replies
  • 0 likes

Account stealing

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei was logged out of my account and created a new one and I found my old account with new playlists...

  • Visitor
  • Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i was logged...
  • Maxim
  • Spotify Star
  • 425 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 425 Views
  • 1 replies
  • 0 likes

Can I ask my sister to log into my account so I wont lose tracks I downloaded if it's beyond 30days

I'm on spotify family premium. I'll be in Antartica this month. My concern is since the downloaded songs are only available for 30days, can my sister log into my account just so my tracks won't get removed? We are not allowed to have internet connect...

  • Visitor
  • I'm on spotify family premium. I'll be in Antartica this month. My concern is since the downloaded songs are only available for 30days, can my sister log into my account just so my tracks won't get r...
  • Maxim
  • Spotify Star
  • 401 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 401 Views
  • 1 replies
  • 0 likes

Migrate my data to another email id

PlanPremiumCountryIndiaDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI would like to switch my Spotify data from one email id to another. However I made an account with the other email id and never really used it....

  • Casual Listener
  • Plan Premium Country India Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I would like to switch my Spotify data from one email id t...
  • Billy-J
  • Spotify Star
  • 561 Views
  • 3 replies
  • 0 likes
  • Account
  • 561 Views
  • 3 replies
  • 0 likes

My playlists wont play full songs

PlanSubscriptionCountrySan DiegoDeviceSamsung Galaxy 10, iMac RetinaOperating SystemOreo, Catalina My Question or Issue Lately my playlists have been playing songs incomplete and jump to another song. I have not update or modify anything on my settin...

  • Visitor
  • Plan Subscription Country San Diego Device Samsung Galaxy 10, iMac Retina Operating System Oreo, Catalina   My Question or Issue   Lately my playlists have been playing songs in...
  • Billy-J
  • Spotify Star
  • 484 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 484 Views
  • 1 replies
  • 0 likes

merging facebook account with gmail

PlanPremiumCountryCanadaMy Question or IssueI have a premium account on my spotify connected via facebook and It has a yahoo mail ID. I want to merge it to my spotify account with gmail ID which is not a premium account. How can I merge both accounts...

  • Visitor
  •   Plan Premium Country Canada My Question or Issue I have a premium account on my spotify connected via facebook and It has a yahoo mail ID. I want to merge it to my spotify account with g...
  • Billy-J
  • Spotify Star
  • 1693 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1693 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing my e-mail. "That email is already taken" error appears.

Hello fellow Spotify fans. I am having an issue with changing my Spotify e-mail address to my latest and most recent email so I can claim my Google Nest Mini. I had my main Spotify account (of which I pay for premium) set up with my old e-mail addres...

  • Casual Listener
  • Hello fellow Spotify fans.   I am having an issue with changing my Spotify e-mail address to my latest and most recent email so I can claim my Google Nest Mini.    I had my main Sp...
  • RichKid
  • Newbie
  • 1635 Views
  • 2 replies
  • 0 likes
  • 1635 Views
  • 2 replies
  • 0 likes