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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8530 Views
  • 1 replies
  • 9 likes
  • Security
  • 8530 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 476036 Views
  • 978 replies
  • 111 likes
  • Account
  • 476036 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208182 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208182 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119327 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119327 Views
  • 72 replies
  • 12 likes

I'm getting charged without buying any subscription.

So today, I got charged today for $5 on my card. Checked my account, both is on free. Checked my receipts, both got nothing.

  • Newbie
  • So today, I got charged today for $5 on my card.   Checked my account, both is on free. Checked my receipts, both got nothing.  
  • kbrooksc
  • Community Legend
  • 485 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 485 Views
  • 1 replies
  • 0 likes

Solved!! I didn't get my free trial after upgrading to premium

Hi, I saw an ad on facebook about a 60 day free trial if I upgraded to premium. I clicked the link, upgraded to Spotify premium only to be immediately charged. How are my two free months activated? Here is a screenshot of the ad that I put on my save...

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  • Regular
  • Hi,   I saw an ad on facebook about a 60 day free trial if I upgraded to premium. I clicked the link, upgraded to Spotify premium only to be immediately charged. How are my two free months act...
  • _mallobot
  • Regular
  • 3749 Views
  • 10 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
    Unlimited
  • 3749 Views
  • 10 replies
  • 0 likes

Spotify not working correctly

I was going to make a playlist to listen to on the airplane. But Spotify won't let me access my playlists, and even though I can find any song that I could before, I can only play songs I have listened to before. I have never had any problem like thi...

  • Casual Listener
  • I was going to make a playlist to listen to on the airplane. But Spotify won't let me access my playlists, and even though I can find any song that I could before, I can only play songs I have listen...
  • battlecruiser12
  • Casual Listener
  • 549 Views
  • 1 replies
  • 0 likes
  • Other
  • 549 Views
  • 1 replies
  • 0 likes

HAVE BEEN CHARHED FOR PREMIUM BUT AM NOT!!

Was premium but cancelled last year....WHY AM I GETTING CHARGED???? GRRRR

  • Newbie
  • Was premium but cancelled last year....WHY AM I GETTING CHARGED???? GRRRR 😠
  • OviiiOne
  • Community Legend
  • 638 Views
  • 1 replies
  • 0 likes
  • Account
  • 638 Views
  • 1 replies
  • 0 likes

Re-subscription

Got re-subscripted without my permishion.... and I am bloddy annoyed!!! I canselled my subscription for a reason and I found out that I was subscribed again... I want my money back!

  • Newbie
  • Got re-subscripted without my permishion.... and I am bloddy annoyed!!! I canselled my subscription for a reason and I found out that I was subscribed again... I want my money back!
  • OviiiOne
  • Community Legend
  • 615 Views
  • 1 replies
  • 0 likes
  • Premium
    Security
    Subscription
  • 615 Views
  • 1 replies
  • 0 likes

Can't use premium

I have a premium account and after the update I can't use it on my phone and it is telling that I have a free account. Log in on the web, I have a premium account!!what to do Can you please reply as soon as possible

  • Casual Listener
  • I have a premium account and after the update I can't use it on my phone and it is telling that I have a free account.   Log in on the web, I have a premium account!! what to do   Can ...
  • LorenzoPolak
  • Casual Listener
  • 2047 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
  • 2047 Views
  • 2 replies
  • 0 likes

CC Payment System Not Working Correctly

The card that I'd been using for my premium subscription was cancelled by the bank, due to the Target breach. I received a new card, and want to update my payment information. However, when I enter the card number the form moves me out of the CC numb...

  • Newbie
  • The card that I'd been using for my premium subscription was cancelled by the bank, due to the Target breach.  I received a new card, and want to update my payment information.  However, wh...
  • TarynElizabeth
  • Newbie
  • 4434 Views
  • 10 replies
  • 4 likes
  • 4434 Views
  • 10 replies
  • 4 likes

Solved!! Spotify Student

Hi Spotify Community,I have only just become aware that I can continue to claim my NUS discount into my second academic year and beyond.Could this be applied to my account retrospectively please?Thanks,

  • Regular
  • Hi Spotify Community, I have only just become aware that I can continue to claim my NUS discount into my second academic year and beyond. Could this be applied to my account retrospectively ple...
  • Whiteroam
  • Regular
  • 1722 Views
  • 6 replies
  • 0 likes
  • Premium
    Subscription
  • 1722 Views
  • 6 replies
  • 0 likes

Solved!! Lost 500+ Followers

My account for artist Sixes-C was just verified and I noticed I have just lost 500+ followers. That is not making me very happy at all as i thought i was growing my client base. Please look into this and solve the issue, thank you.

  • Regular
  • My account for artist Sixes-C was just verified and I noticed I have just lost 500+ followers. That is not making me very happy at all as i thought i was growing my client base. Please look into this...
  • Sixes-C
  • Regular
  • 1414 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 1414 Views
  • 3 replies
  • 0 likes

Why me my offline devices list is empty?

I'm using spotify premium and got a few devices under my account.Recently I plan to check my offline devices to see what device I used under the account. But I found out that the list it is empty? Anybody know why?

  • Casual Listener
  • I'm using spotify premium and got a few devices under my account. Recently I plan to check my offline devices to see what device I used under the account. But I found out that the list it is empty? ...
  • 362 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 362 Views
  • 0 replies
  • 0 likes

Can't log in with FB

I used to have Spotify sinc with my FB account, but from all of the sudden it won't allow me anymore to log in with my FB account, it gives me different types of problems, such as "you're in a different country", "already exists an account with this ...

  • Casual Listener
  • I used to have Spotify sinc with my FB account, but from all of the sudden it won't allow me anymore to log in with my FB account, it gives me different types of problems, such as "you're in a d...
  • dangelie-100luv
  • Casual Listener
  • 426 Views
  • 2 replies
  • 0 likes
  • Login
  • 426 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Charging Wrong Card

I don't know where else to ask this question and I can't find any contact information. I originally set up my premium account to charge my debit card. Recently, I changed that to a credit card, but Spotify has still been charging my bank card. I doub...

  • Casual Listener
  • I don't know where else to ask this question and I can't find any contact information.  I originally set up my premium account to charge my debit card.  Recently, I changed that to a credit...
  • osornios
  • Spotify Star
  • 1827 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 1827 Views
  • 3 replies
  • 0 likes

spotify doesnt know my account exists for some reason

hello, today i wanted to play some music whilst riding to school at this moment i found out spotify had logged me out. not a big deal right, so tried logging back in and it said my password was wrong. weird because i know the password was right. did ...

  • Casual Listener
  • hello,   today i wanted to play some music whilst riding to school at this moment i found out spotify had logged me out. not a big deal right, so tried logging back in and it said my password ...
  • fassive
  • Casual Listener
  • 603 Views
  • 4 replies
  • 0 likes
  • Login
  • 603 Views
  • 4 replies
  • 0 likes

change subscription

I signed up three months ago for the 99 cents for three month plan. This subscription is coming to an end, is there a way to change your scription to a student subsciption. I am a student and I dont want to cancel my subscription and then signup as a...

  • Newbie
  • I signed up three months ago for the 99 cents for three month plan. This subscription is coming to an end, is there a way to change your scription to a student subsciption. I am a student and I dont ...
  • osornios
  • Spotify Star
  • 445 Views
  • 3 replies
  • 0 likes
  • Account
  • 445 Views
  • 3 replies
  • 0 likes

Switch premium to Student Premuim

What would be the best way to switch to student premium (4.99), if I already have regular premium 9.99.Would it be best to cancel and resign up or is there a way it would not charge me and sense I just paid for my regular premium.

  • Newbie
  • What would be the best way to switch to student premium (4.99), if I already have regular premium 9.99. Would it be best to cancel and resign up or is there a way it would not charge me and sense ...
  • osornios
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 340 Views
  • 1 replies
  • 0 likes

Can't redeem gift card because I am on family plan.

Hello, I am the current administrator for my family plan on Spotify. I received a couple of Spotify gift cards this past Christmas. I cannot redeem them to my account because I am subscribed to a family plan. I looked for help and found this in the S...

  • Regular
  • Hello, I am the current administrator for my family plan on Spotify. I received a couple of Spotify gift cards this past Christmas. I cannot redeem them to my account because I am subscribed to a fam...
  • zesharon
  • Newbie
  • 728 Views
  • 2 replies
  • 4 likes
  • Subscription
  • 728 Views
  • 2 replies
  • 4 likes

Solved!! Can i add extra month?

Hello, I've just recredit my Spotify Premium using the Boku Payment method today and it's a 1-month (So now it expires on 23-April-2016), My first purchase was on 23-Feb-2016 using Boku method too. But now i also received a Spotify Premium code for 3...

  • Casual Listener
  • Hello,   I've just recredit my Spotify Premium using the Boku Payment method today and it's a 1-month (So now it expires on 23-April-2016), My first   purchase was on 23-Feb-2016 using ...
  • osornios
  • Spotify Star
  • 1397 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 1397 Views
  • 3 replies
  • 0 likes

Song isnt avaliable.

HEY GUYS! Would be awesome if you helped me When i try to play a song, it appears a message that says (from swedish to english) "Song isn't avaliable, if the flie exist on the computer, import it.) Like wtf?? I need to restart spotify then it works b...

  • Casual Listener
  • HEY GUYS!   Would be awesome if you helped me 😄   When i try to play a song, it appears a message that says (from swedish to english) "Song isn't avaliable, if the flie exist on the co...
  • simolaiva
  • Casual Listener
  • 334 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 334 Views
  • 2 replies
  • 0 likes

EVA PREPAID FUNKTIONIERT NICHT

Guten TagEigentlich sollte man doch nur die Kartenummer eingeben können, und dann sollte das Funktionieren. Leider gibts immer einen Fehler

  • Newbie
  • Guten Tag Eigentlich sollte man doch nur die Kartenummer eingeben können, und dann sollte das Funktionieren.   Leider gibts immer einen Fehler
  • 377 Views
  • 0 replies
  • 0 likes
  • Account
  • 377 Views
  • 0 replies
  • 0 likes

Can't play any music

I have a free account. Since 6 weeks ago i seem to have either connection issues or if spotify shows that it is online, i usally can't play any songs. Spotify says that the music is not avilable and can only be played if i have the song on my harddri...

  • Casual Listener
  • I have a free account. Since 6 weeks ago i seem to have either connection issues or if spotify shows that it is online, i usally can't play any songs. Spotify says that the music is no...
  • crauter
  • Casual Listener
  • 364 Views
  • 2 replies
  • 0 likes
  • Free
    Other
  • 364 Views
  • 2 replies
  • 0 likes