Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

288170 Views

529 replies

34 likes

Account
Free
  • 288170 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13651 Views

6 replies

11 likes

Security
  • 13651 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540709 Views

990 replies

114 likes

Account
  • 540709 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129625 Views

74 replies

12 likes

Account
Login
Premium
  • 129625 Views
  • 74 replies
  • 12 likes

finding the player

Just finding my way back into Spotify and I have a very basic problem - how do I get from my account page to the search-and-play page? I guess there must be a quick link there somewhere but I am blowed if I can see it.

Casual Listener

Just finding my way back into Spotify and I have a very basic problem - how do I get from my account page to the search-and-play page?  I guess there must be a quick link there somewhere but I a...

ryanmedia

Roadie

547 Views

1 replies

0 likes

Login
  • 547 Views
  • 1 replies
  • 0 likes

Getting back to my normal premium account

I have the Spotify premium for a while but actually never used it... What if I want my normal premium account back? What should I do? Or should I just cancel my account again and star over?Thank you!!

Newbie

I have the Spotify premium for a while but actually never used it... What if I want my normal premium account back? What should I do? Or should I just cancel my account again and star over? Thank ...

ryanmedia

Roadie

287 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 287 Views
  • 1 replies
  • 0 likes

cancel account

I was wondering how someone can cancel their spotify account

Newbie

I was wondering how someone can cancel their spotify account

Maxim

Spotify Star

253 Views

1 replies

0 likes

Account
  • 253 Views
  • 1 replies
  • 0 likes

Unauthorized subscription!

Merhaba,Bir süre önce kız arkadaşım için 3 aylık ücretsiz premium deneme sürümünü başlatmış ve daha sonrasında kart bilgilerini sistemden kaldırmıştım. Ancak bugün fark ettim ki AYLARDIR ücret çekiliyor. Kart bilgilerim sistemden temizlenmemiş ve kul...

Casual Listener

Merhaba, Bir süre önce kız arkadaşım için 3 aylık ücretsiz premium deneme sürümünü başlatmış ve daha sonrasında kart bilgilerini sistemden kaldırmıştım. Ancak bugün fark ettim ki AYLARDIR ücret çeki...

Maxim

Spotify Star

345 Views

3 replies

0 likes

Other
Subscription
  • 345 Views
  • 3 replies
  • 0 likes

Account hacked, e-mail changed and music being played on unknown device

My account has been breached apparently. When I woke up today I noticed someone playing weird Anime music on my account. It was also on somebody else's PC. He quickly changed the e-mail when he noticed I keeped stopping his music. Luckily I was just ...

Casual Listener

My account has been breached apparently. When I woke up today I noticed someone playing weird Anime music on my account. It was also on somebody else's PC. He quickly changed the e-mail when he notic...

MattSuda

Spotify Star

694 Views

3 replies

0 likes

Account
  • 694 Views
  • 3 replies
  • 0 likes

cannot put in credit card information

I cannot change my credit card information, I have a new card and need to change it. Please help.

Visitor

I cannot change my credit card information, I have a new card and need to change it. Please help.

Maxim

Spotify Star

875 Views

7 replies

0 likes

Account
Subscription
  • 875 Views
  • 7 replies
  • 0 likes

My Songs and My Albums do not load

It keeps with the spinning wheel and gives me no error (but does not load either.I've tried rebooting the phone, toggling offline mode - but nothing works.I use the latest version for Android.I have premium and I guess I have around 400-600 songs und...

Casual Listener

It keeps with the spinning wheel and gives me no error (but does not load either. I've tried rebooting the phone, toggling offline mode - but nothing works. I use the latest version for Android...

Leobromberg

Casual Listener

311 Views

1 replies

0 likes

Premium
  • 311 Views
  • 1 replies
  • 0 likes

Remove all devices

Hi, I have a problem my mom and two of my friends are using my spotify and I am paying for it can all my devices please be removed

Newbie

Hi, I have a problem my mom and two of my friends are using my spotify and I am paying for it can all my devices please be removed

Maxim

Spotify Star

268 Views

1 replies

0 likes

Other
  • 268 Views
  • 1 replies
  • 0 likes

spotify special offer for Christmas?

okay i got a problem, soo I bought Spotify for 3 months for 0.99 Euros (special X-mas offer) with a 30 Euro Giftcart.and yesterday i got slowed down back to ''Free''. So i tryed to buy Premium againg with the same cart ( because there must be somthin...

Newbie

okay i got a problem,   soo I bought Spotify for 3 months for 0.99 Euros (special X-mas offer) with a 30 Euro Giftcart. and yesterday i got slowed down back to ''Free''. So i tryed to buy Pre...

Maxim

Spotify Star

764 Views

1 replies

0 likes

Account
Other
Premium
  • 764 Views
  • 1 replies
  • 0 likes

I unsubscribed but still got charged

I unsubscribed 1 day before my month-subscription was over, but I got charged €10 today (after 1 week)

Casual Listener

I unsubscribed 1 day before my month-subscription was over, but I got charged €10 today (after 1 week)

Maxim

Spotify Star

409 Views

3 replies

0 likes

Premium
Subscription
  • 409 Views
  • 3 replies
  • 0 likes

Payment

Hello, I tried to cancelled my premium subscription 2 times last month but It did not work because I have been charged 11.49 $ this month. I would like to have my money back for this month, and if you can also make sure I wont be charged again next m...

Newbie

Hello, I tried to cancelled my premium subscription 2 times last month but It did not work because I have been charged 11.49 $ this month. I would like to have my money back for this month, and ...

Maxim

Spotify Star

389 Views

1 replies

0 likes

Account
Premium
Subscription
  • 389 Views
  • 1 replies
  • 0 likes

You are listening on... another device.

Hi - I started having an issue this morning when I was listening ti Spotify on my phone (android device) and I get a notification saying "You are listening on Katie's Iphone". I do not know who Katie is, nor have an iPhone. I logged into my account o...

Newbie

Hi - I started having an issue this morning when I was listening ti Spotify on my phone (android device) and I get a notification saying "You are listening on Katie's Iphone". I do not know who Katie...

Maxim

Spotify Star

7553 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 7553 Views
  • 1 replies
  • 0 likes

Extending availability to MEA region

Hey there good ppl of Spotify,I would like to propose that you please extend your services to the MEA region, because of the immense need for a service like Spotify here.I personally know that a lot of people go through a very hard time to be able to...

Newbie

Hey there good ppl of Spotify, I would like to propose that you please extend your services to the MEA region, because of the immense need for a service like Spotify here. I personally know that a ...

Maxim

Spotify Star

280 Views

1 replies

0 likes

Subscription
  • 280 Views
  • 1 replies
  • 0 likes

Email change

Good morning, I received an email this morning saying that i had changed my email pedrin-pelota@hotmail.com to michaelwoodhall41@gmail.com . It was not me who changed this email, please help me !

Newbie

Good morning, I received an email this morning saying that i had changed my email pedrin-pelota@hotmail.com to michaelwoodhall41@gmail.com . It was not me who changed this email, please help me !&nbs...

Maxim

Spotify Star

271 Views

1 replies

0 likes

Account
  • 271 Views
  • 1 replies
  • 0 likes

Billing Problems

I've been billed twice for the same account in two days. HELP!!

Casual Listener

I've been billed twice for the same account in two days. HELP!!

OviiiOne

Community Legend

348 Views

3 replies

0 likes

Account
  • 348 Views
  • 3 replies
  • 0 likes

Mudanca de pais

Im trying to change my country, from peru to brazil, cause im brazilian. My girlfriend invited me to family premmium but i could not accept it cause we are not registrated on the same country. I ve sent an email to spotify, somebody answer me asking ...

Newbie

Im trying to change my country, from peru to brazil, cause im brazilian. My girlfriend invited me to family premmium but i could not accept it cause we are not registrated on the same country. I ve s...

user-removed

Not applicable

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

HELP PLEASE I'm not abroad

Hi my Spotify says you can't use Spotify abroad I've tried everything changed country's etc. I haven't travelled anywhere!

Casual Listener

Hi my Spotify says you can't use Spotify abroad I've tried everything changed country's etc. I haven't travelled anywhere!

osornios

Spotify Star

777 Views

3 replies

0 likes

Login
  • 777 Views
  • 3 replies
  • 0 likes

I cancelled my subscription, but I still have to pay it!

Hi, I recently cancelled my subscription on Spotify Premium about a week before I have to pay it. Today I checked my bank account and Spotify still took my money. So I thought I should watch on the website and it still says that I have a subscription...

Casual Listener

Hi,   I recently cancelled my subscription on Spotify Premium about a week before I have to pay it. Today I checked my bank account and Spotify still took my money. So I thought I should watch...

osornios

Spotify Star

624 Views

5 replies

0 likes

Account
Subscription
  • 624 Views
  • 5 replies
  • 0 likes

Will they bill me?

Hey, some days ago , I ended my Spotify Premium, and it said that it would end on 31 March. But March 31 is the day when I would be charged 99 SEK. Will I still be charged? (My premium haven't ended yet btw)

Newbie

Hey, some days ago , I ended my Spotify Premium, and it said that it would end on 31 March. But March 31 is the day when I would be charged 99 SEK. Will I still be charged? (My premium haven't ended ...

LordRollin

Community Legend

168 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 168 Views
  • 1 replies
  • 0 likes

Solved!! Premium outside of UK

I have a premium UK spotify account.I'm about to move to a country that spotify isn't offered in.Will spotify still work, or do I need to cancel my subscription?Thanks!

Casual Listener

I have a premium UK spotify account. I'm about to move to a country that spotify isn't offered in. Will spotify still work, or do I need to cancel my subscription? Thanks!

LordRollin

Community Legend

546 Views

1 replies

0 likes

Account
Subscription
  • 546 Views
  • 1 replies
  • 0 likes