Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81462 Views

9 replies

2 likes

Account
Login
  • 81462 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656384 Views

13 replies

4 likes

Account
  • 656384 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737417 Views

18 replies

29 likes

  • 737417 Views
  • 18 replies
  • 29 likes

Sonds not download ed

Hello! Even when i have available the opt to download songs with the cellphone internet, im not getting the songs downloaded. I already reset the opt more than once and still not getting them

Newbie

Hello! Even when i have available the opt to download songs with the cellphone internet, im not getting the songs downloaded. I already reset the opt more than once and still not getting them

sebastiankreuz

Spotify Legend

341 Views

1 replies

0 likes

Premium
  • 341 Views
  • 1 replies
  • 0 likes

Solved!! Charged Twice For Premium

Even though I have 1 acct I was charged twice for my premium acct.

Casual Listener

Even though I have 1 acct I was charged twice for my premium acct.

abdimohamed206

Casual Listener

664 Views

5 replies

0 likes

Account
Premium
Subscription
  • 664 Views
  • 5 replies
  • 0 likes

Solved!! My daughter chose premium instead of family

My daughter chose premium instead of family by mistake, Can we upgrade to family without paying dubble

Newbie

My daughter chose premium instead of family by mistake, Can we upgrade to family without paying dubble

kbrooksc

Community Legend

372 Views

1 replies

0 likes

Account
  • 372 Views
  • 1 replies
  • 0 likes

Premium subscription has stopped with fido

I have a fido account with spotify but my fido account had to be reset and now It won't let me access my spotify. I just got off the phone with them and they told me to contact you. When I sign in, it says my number is already associated and cannot b...

Newbie

I have a fido account with spotify but my fido account had to be reset and now It won't let me access my spotify. I just got off the phone with them and they told me to contact you. When I sign in, i...

kbrooksc

Community Legend

278 Views

1 replies

0 likes

Account
Other
Premium
  • 278 Views
  • 1 replies
  • 0 likes

Solved!! Changing Playlist Cover Pic

So it is possible for me to change my playlist cover picture? I have premium but it doens't say 'edit' when I hover over the pic. Any help?

Casual Listener

So it is possible for me to change my playlist cover picture? I have premium but it doens't say 'edit' when I hover over the pic. Any help?

jonasherdegen

Community Legend

872 Views

3 replies

0 likes

Account
Premium
Subscription
  • 872 Views
  • 3 replies
  • 0 likes

99 kr instead of 9

HiIn Denmark, there was a offer, that I could get 3 months of premium for 9 kr if I bought it before 31/12-15. I bought it the 22nd of december, but spotify has drawn 99 kr. How did that happen? - Sofie Black

Newbie

Hi In Denmark, there was a offer, that I could get 3 months of premium for 9 kr if I bought it before 31/12-15. I bought it the 22nd of december, but spotify has drawn 99 kr.  How did that hap...

JoeThomas

Community Legend

254 Views

1 replies

0 likes

Premium
  • 254 Views
  • 1 replies
  • 0 likes

Solved!! Vodafone + spotify

hi, I activated the promotion "under 30" vodafone(Italia) with spotify free for one year; I followed the activation process; Vodafone claims that the promotion is active; on spotify it is not active. I spoke with many operators Vodafone to fix it but...

Newbie

hi, I activated the promotion "under 30" vodafone(Italia) with spotify free for one year; I followed the activation process; Vodafone claims that the promotion is active; on spotify it is not active....

Roryj1060

Newbie

1493 Views

4 replies

0 likes

Premium
  • 1493 Views
  • 4 replies
  • 0 likes

No se realiza el pago automático mensual

Saludos, por alguna razon todo los meses tengo que colocar manualmente el número de tarjeta el spotify siempre me dice que ¨Ha habido un error al realizar los datos de pago, si quieres mantener tu suscripción, te rogamos que actualices tus datos de p...

Regular

Saludos, por alguna razon todo los meses tengo que colocar manualmente el número de tarjeta el spotify siempre me dice que ¨Ha habido un error al realizar los datos de pago, si quieres mantener tu su...

12102286179

Newbie

892 Views

2 replies

0 likes

Subscription
  • 892 Views
  • 2 replies
  • 0 likes

Shuffle question

When I play an artist in Shuffle mode, the shuffle hardly seems random, and the nature of the non-randomness seems odd. Iam trying to play David Bowie's entire catalogue in Shuffle, but for some reason the vast majority of Bowie songs Spotify seems t...

Casual Listener

When I play an artist in Shuffle mode, the shuffle hardly seems random, and the nature of the non-randomness seems odd. I am trying to play David Bowie's entire catalogue in Shuffle, but for some re...

sebastiankreuz

Spotify Legend

406 Views

1 replies

0 likes

Other
  • 406 Views
  • 1 replies
  • 0 likes

Is there a way to filter out religious-garbage-music?

I am really tired of clicking next song only to hear another song with strong religious lyrics. If I was a religious fanatic, I would love spotify, however atm I feel as if spotify is trying to brainwash me with seriously sh#tty religious crap.. So l...

Casual Listener

I am really tired of clicking next song only to hear another song with strong religious lyrics. If I was a religious fanatic, I would love spotify, however atm I feel as if spotify is trying to brain...

rosenfj

Newbie

893 Views

7 replies

2 likes

Other
Premium
  • 893 Views
  • 7 replies
  • 2 likes

Elimine mi playlist, quiero recuperarla

Hola! Elimine mi playlist de casualidad. Como puedo recuperarla? Mi username es ckdemory y mi playlist KMU - Carlos Vives

Newbie

Hola! Elimine mi playlist de casualidad. Como puedo recuperarla? Mi username es ckdemory y mi playlist KMU - Carlos Vives

Bittencourt

Spotify Star

151 Views

1 replies

0 likes

Other
  • 151 Views
  • 1 replies
  • 0 likes

No reconoce mi tarjeta

Hola, estoy a dos dias de perder mi cuenta primiun y es porque no pasa el pago, pero mi tarjeta tiene fondos y esta activa, todo ok, pero la pagina me dice que no es un numero valido de tarjeta.Ayudaaaaaa

Newbie

Hola, estoy a dos dias de perder mi cuenta primiun y es porque no pasa el pago, pero mi tarjeta tiene fondos y esta activa, todo ok, pero la pagina me dice que no es un numero valido de tarjeta. Ayu...

sebastiankreuz

Spotify Legend

421 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 421 Views
  • 1 replies
  • 0 likes

Delete an account (created with FB) I want to link my Email Premium account with my FB account.

Hi all, Some time ago, I have created a Spotify account with my Facebook account but I never used it. This mont I decided to start using spotify so I created an account with my email (I really forgot that I already have one created with my facebook a...

Newbie

Hi all,    Some time ago, I have created a Spotify account with my Facebook account but I never used it.   This mont I decided to start using spotify so I created an account with m...

CarlaRomero2

Newbie

238 Views

1 replies

1 likes

Account
  • 238 Views
  • 1 replies
  • 1 likes

Deleted premium account

I got a premium account and my card had enough to pay it, but I saw this morning my premium account has gone and it seems as spotify free, then I tried to register again as premium but it didnt work either. Something wrong with your bank bla bla. Ple...

Newbie

I got a premium account and my card had enough to pay it, but I saw this morning my premium account has gone and it seems as spotify free, then I tried to register again as premium but it didnt work ...

user-removed

Not applicable

272 Views

2 replies

0 likes

Account
  • 272 Views
  • 2 replies
  • 0 likes

Started Graduate school. Can I switch to student pricing?

I was not a student when I first started the premium account for spotify. Now I am a student and want to pay the $5 instead of the $10. Is that an option to switch? Thanks!

Newbie

I was not  a student when I first started the premium account for spotify. Now I am a student and want to pay the $5 instead of the $10. Is that an option to switch?  Thanks!  

KatesHere

Community Legend

1047 Views

1 replies

0 likes

Premium
  • 1047 Views
  • 1 replies
  • 0 likes

Unwanted Premium Upgrade

I tried to upgrade to Premim, but I had changed my mind before completing the transaction. I was still charged and wanted to know if anyone else had something like this. I would like to get the tranaction voided.

Newbie

I tried to upgrade to Premim, but I had changed my mind before completing the transaction. I was still charged and wanted to know if anyone else had something like this. I would like to get the trana...

KatesHere

Community Legend

221 Views

1 replies

0 likes

Account
Premium
Subscription
  • 221 Views
  • 1 replies
  • 0 likes

Please help terminate my wife's accout

My wife has not used your service for several months. She has been trying to delete her account so that you will stop charging our credit card. She has received confirmation from you that such account has been terminated, yet you still charge our car...

Newbie

My wife has not used your service for several months.  She has been trying to delete her account so that you will stop charging our credit card. She has received confirmation from you that such ...

kbrooksc

Community Legend

206 Views

1 replies

0 likes

Premium
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Have personal account and verified artist profile but can't combine

I have emailed artists@spotify.com four times over past month but can't get a response. Maybe I'm doing something stupid as I'm still trying to wrap my head completely around Spotify. I have a paid personal account id gtodd876 I'm also in a group cal...

Casual Listener

I have emailed artists@spotify.com four times over past month but can't get a response. Maybe I'm doing something stupid as I'm still trying to wrap my head completely around Spotify.   I have...

shapeofthesun

Regular

9886 Views

9 replies

1 likes

Account
Login
Other
Premium
  • 9886 Views
  • 9 replies
  • 1 likes

Abbuchung trotz Kündigung

Hallo, ich habe mein Abo seit Okt. 2015 wirksam gekündigt, denn werden monatlich 9,99€ von meiner Kreditkarte gebucht! Im Dezember sogar doppelt! Wie bekomme ich mein Geld zurück und kann diese Transaktionen stoppen?

Newbie

Hallo, ich habe mein Abo seit Okt. 2015 wirksam gekündigt, denn werden monatlich 9,99€ von meiner Kreditkarte gebucht! Im Dezember sogar doppelt! Wie bekomme ich mein Geld zurück und kann diese Trans...

sebastiankreuz

Spotify Legend

597 Views

1 replies

0 likes

Account
  • 597 Views
  • 1 replies
  • 0 likes