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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 334517 Views
  • 890 replies
  • 105 likes
  • Account
  • 334517 Views
  • 890 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1147635 Views
  • 119 replies
  • 110 likes
  • Account
  • 1147635 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 85975 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 85975 Views
  • 68 replies
  • 9 likes

Discounts for Students

I subscribed to Spotify Premium with a student discount last year, however, now i am being charged for full premium, ( 9.99 +tax), instead of the 4.99. Is this because the student discount only lasts so long? is it possible to resubscribe to student ...

  • Newbie
  • I subscribed to Spotify Premium with a student discount last year, however, now i am being charged for full premium, ( 9.99 +tax), instead of the 4.99. Is this because the student discount only lasts...
  • bursttplaylists
  • Roadie
  • 133 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 133 Views
  • 1 replies
  • 0 likes

I Want to cancel Spotify

Hey, Even though I pay $10 every month, I appear to be on free trial. I wantto cancel the acoount. Help

  • Newbie
  • Hey,   Even though I pay $10 every month, I appear to be on free trial. I wantto cancel the acoount. Help
  • bursttplaylists
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! Somewone is using my account.

Can somewone tell me how to log out the other?

  • Casual Listener
  • Can somewone tell me how to log out the other?
  • bursttplaylists
  • Roadie
  • 303 Views
  • 3 replies
  • 0 likes
  • Login
    Security
  • 303 Views
  • 3 replies
  • 0 likes

Premium

Me he dado cuenta de que tengo dos cuentas de Spotify. Sin querer he renovado mi premium en la cuenta que no uso. Lo he cancelado pero no se me ha devuelto el dinero con lo que no puedo actualizar los datos de la otra cuenta y me he quedado sin premi...

  • Casual Listener
  • Me he dado cuenta de que tengo dos cuentas de Spotify. Sin querer he renovado mi premium en la cuenta que no uso. Lo he cancelado pero no se me ha devuelto el dinero con lo que no puedo actualizar lo...
  • MattSuda
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • Premium
  • 248 Views
  • 1 replies
  • 0 likes

I am totally blocked out of the app on each device, can't even get to change my pasword

I've been travelling recently and my Premium account worked perfectly until last week there was a problem with the payment, I revoked it unintentionally from my internet banking. The app on my iPhone and on my PC started showing "As a free user you c...

  • Casual Listener
  • I've been travelling recently and my Premium account worked perfectly until last week there was a problem with the payment, I revoked it unintentionally from my internet banking. The app on my iPhone...
  • NikolPopova
  • Casual Listener
  • 220 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 220 Views
  • 2 replies
  • 0 likes

Need a solution

I've been a spotify premium user for quite a while and i set the location in New Zealand in my profile. Currently I'm on vacation in another country and when I was trying to log in earlier today it said I can only use it abroad for 14 days. How do I ...

  • Newbie
  • I've been a spotify premium user for quite a while and i set the location in New Zealand in my profile. Currently I'm on vacation in another country and when I was trying to log in earlier today it s...
  • driveflanger
  • Community Legend
  • 113 Views
  • 1 replies
  • 0 likes
  • Login
  • 113 Views
  • 1 replies
  • 0 likes

I can't sign up for Student Premium

I'm a student and I want to sign up for student premium. However, when I select get premium from the Student premium page, I get redirected to my account page without going to the student verification page. I can't figure out what what the problem is...

  • Newbie
  • I'm a student and I want to sign up for student premium. However, when I select get premium from the Student premium page, I get redirected to my account page without going to the student verificatio...
  • amandasirochman
  • Newbie
  • 962 Views
  • 4 replies
  • 1 likes
  • Account
    Premium
  • 962 Views
  • 4 replies
  • 1 likes

Last weak list

Hey is it possible to see last weaks tips from spotify? Would be really nice I've lost a song i really loved and i can´t find it.

  • Newbie
  • Hey is it possible to see last weaks tips from spotify?     Would be really nice I've lost a song i really loved and i can´t find it.
  • 158 Views
  • 0 replies
  • 1 likes
  • Account
  • 158 Views
  • 0 replies
  • 1 likes

Premium monthly to annual and familiar (COLOMBIA)

Hello, Since my country's help page (Colombia) send me here, i will post here. I'm a premium user, with monthly payment, but i would like to change my suscription from monthly to annual, and would like to get the familiar plan, but i could not have f...

  • Casual Listener
  • Hello,    Since my country's help page (Colombia) send me here, i will post here.   I'm a premium user, with monthly payment, but i would like to change my suscription from monthly...
  • MigAngAgu
  • Casual Listener
  • 262 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 262 Views
  • 1 replies
  • 0 likes

I cannot access my Spotify account

Hello.I've been sending messages to spotify support for weeks now, but nobody answers.One morning I tried to log onto spotify, but I couldn't. I had the option to log in with either my spotify username and password or make a new account. But my spoti...

  • Regular
  • Hello. I've been sending messages to spotify support for weeks now, but nobody answers. One morning I tried to log onto spotify, but I couldn't. I had the option to log in with either my spotif...
  • Samson-91
  • Gig Goer
  • 698 Views
  • 9 replies
  • 0 likes
  • Login
  • 698 Views
  • 9 replies
  • 0 likes

Deleted music from my music by accident...

I deleted music from 'my music' is there anyway to recover it?

  • Casual Listener
  • I deleted music from 'my music' is there anyway to recover it?
  • driveflanger
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • Other
  • 141 Views
  • 1 replies
  • 0 likes

Synced Offline Playlists keep getting removed.

Hi all, Hoping this is a known or easy one to fix but I seem to have an issue where the playlists I sync for offline usage get reset so they are no longer available offline. This appears to happen when my network settings change at work. For example ...

  • Newbie
  • Hi all,   Hoping this is a known or easy one to fix but I seem to have an issue where the playlists I sync for offline usage get reset so they are no longer available offline. This appear...
  • Steph_B
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • Security
  • 183 Views
  • 1 replies
  • 0 likes

Solved!! Linking social networks

Hello there. I want to ask something. I have a premium account, but when I tried to link it with facebook, it says I have another account linked to it. So I want to delete that account so I can link my Premium account to facebook. Can I do that? If s...

  • Visitor
  • Hello there.  I want to ask something. I have a premium account, but when I tried to link it with facebook, it says I have another account linked to it. So I want to delete that account so I ...
  • MauriceMV
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 204 Views
  • 1 replies
  • 0 likes

Solved!! Can not find Artist Playlist

Hi all, This is my first post here, so I apologise in advance if I am posting in the wrong place. I am just getting used to using spotify premium, thismorning it gave me the option to listen to a playlist by the band 'Jungle', it was like a selection...

  • Casual Listener
  •   Hi all,   This is my first post here, so I apologise in advance if I am posting in the wrong place.    I am just getting used to using spotify premium, thismorning it gave ...
  • Bittencourt
  • Spotify Star
  • 293 Views
  • 5 replies
  • 0 likes
  • Premium
  • 293 Views
  • 5 replies
  • 0 likes

Solved!! PREMIUM has not been cancelled and I cannot contact Spotify

Hello,In september I cancelled the Premium subscription following the instructions that appear in your FAQ. However, my suprise has been that I have been charged the fee this month... I havent used this acoount ever since. I think this can be checked...

  • Newbie
  • Hello, In september I cancelled the Premium subscription following the instructions that appear in your FAQ. However, my suprise has been that I have been charged the fee this month... I havent used...
  • MauriceMV
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 260 Views
  • 1 replies
  • 0 likes

Spotify abroad

I've just upgraded to Spotify Family. I'm in Norway, my son is in France. He says he has login-problems ... what to do?

  • Newbie
  • I've just upgraded to Spotify Family. I'm in Norway, my son is in France. He says he has login-problems ... what to do?
  • Bittencourt
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • Login
    Subscription
  • 210 Views
  • 1 replies
  • 0 likes

Delete account

How do I delete my account????!!!! I have been looking for an answer all day !!! I tried to email spotify but I only received an automatic answer... It's honestly scandalous that it is so hard to simply delete an account....

  • Visitor
  • How do I delete my account????!!!! I have been looking for an answer all day !!! I tried to email spotify but I only received an automatic answer... It's honestly scandalous that it is so hard to sim...
  • Bittencourt
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 228 Views
  • 1 replies
  • 0 likes

I would like to give Spotify my money: Family Plan: Can't change country

Hey there I would like to use the family plan. I have a premium plan. My account and credit card billing address are in the USA, though the mobile number in my account is Argentina. My girlfriend has a free Argentina account. Neither of us can change...

  • Casual Listener
  • Hey there   I would like to use the family plan.  I have a premium plan.  My account and credit card billing address are in the USA, though the mobile number in my account is Argenti...
  • Bittencourt
  • Spotify Star
  • 278 Views
  • 4 replies
  • 0 likes
  • Account
  • 278 Views
  • 4 replies
  • 0 likes

Spotify Premium - Download songs & Costs

1) If i start the 30 day free trial, would i be able to download songs in that 30 day free trial?.2) The other thing is, if i did download songs, would it cost me after the trial ended?3) If i started the 30 day free trial and used it until it finish...

  • Casual Listener
  • 1) If i start the 30 day free trial, would i be able to download songs in that 30 day free trial?. 2) The other thing is, if i did download songs, would it cost me after the trial ended? 3) If i st...
  • Bittencourt
  • Spotify Star
  • 298 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 298 Views
  • 4 replies
  • 0 likes