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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422076 Views
  • 965 replies
  • 108 likes
  • Account
  • 422076 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186852 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186852 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103610 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103610 Views
  • 69 replies
  • 10 likes

Subscription cost incresed from £4.99 to £9.99?

Hi, I have a studen subscription for £4.99 a month. I have had this for around a year and had no issues with payment. I just happened to see on my bank statement that for the past three months spotify have debited £9.99 from my account... without my ...

  • Newbie
  • Hi,   I have a studen subscription for £4.99 a month. I have had this for around a year and had no issues with payment. I just happened to see on my bank statement that for the past three mo...
  • hannahkershaw98
  • Newbie
  • 374 Views
  • 2 replies
  • 0 likes
  • 374 Views
  • 2 replies
  • 0 likes

Change of sign in method

Hi! I have deleted my facebook app from my mobile, and I cannot sign in on the mobile app without the facebook app so I want to change the sing in method from Facebook to an ordinary User and Password. Is it possible? Thanks

  • Casual Listener
  • Hi!   I have deleted my facebook app from my mobile, and I cannot sign in on the mobile app without the facebook app so I want to change the sing in method from Facebook to an ordinary User an...
  • KatesHere
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • Login
  • 249 Views
  • 1 replies
  • 0 likes

Cant' logon on

I just downloaded spotify. I have an account and have my user name and password. It will not let me log on/ I have tried and tried... I am logging on NOT with facebook. I put in my user name and password. What am I doing wrong? Thank you

  • Newbie
  • I just downloaded spotify.  I have an account and have my user name and password.  It will not let me log on/  I have tried and tried... I am logging on NOT with facebook.  I pu...
  • user-removed
  • Not applicable
  • 323 Views
  • 2 replies
  • 1 likes
  • 323 Views
  • 2 replies
  • 1 likes

Please Delete my Account

will you please delete my Spotify account? I barely ever use it & I have premium but I would like to delete my whole account. thx.

  • Newbie
  • will you please delete my Spotify account? I barely ever use it & I have premium but I would like to delete my whole account. thx. 🙂
  • Ryszard1942
  • Newbie
  • 289 Views
  • 3 replies
  • 0 likes
  • Premium
  • 289 Views
  • 3 replies
  • 0 likes

Credit card window gets blocked

Hey guys, I tried to subscribe to spotify premium, but the window where I was supposed to enter my credit card information got blocked. I have checked my Safari settings and there should not be a problem. I have attached a screenshot of it Regards,Sa...

  • Newbie
  • Hey guys,   I tried to subscribe to spotify premium, but the window where I was supposed to enter my credit card information got blocked. I have checked my Safari settings and there should not...
  • kbrooksc
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 202 Views
  • 1 replies
  • 0 likes

Linking to facebook

Ok, I'm having some issues. I apparently have 2 spotify accounts and didn't know it. I just upgraded the one I always use, but none of my playlists are showing for anyone. So I tried linking it to facebook and it tells me that an account is already l...

  • Newbie
  • Ok, I'm having some issues. I apparently have 2 spotify accounts and didn't know it. I just upgraded the one I always use, but none of my playlists are showing for anyone. So I tried linking it to fa...
  • kbrooksc
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 188 Views
  • 1 replies
  • 0 likes

I've paid for premium, but there is an error.

Hi guys.So, I decided to get Premium account. And when there was "Waiting to finish transaction" page, my computer got BSoD*. And now I have Premium, I want to cancel it, but I can't. On the page with subscription I have a message with "Your payment ...

  • Newbie
  • Hi guys. So, I decided to get Premium account. And when there was "Waiting to finish transaction" page, my computer got BSoD*. And now I have Premium, I want to cancel it, but I can't. On the page...
  • kbrooksc
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • Premium
  • 160 Views
  • 1 replies
  • 0 likes

CHARGED FOR PREMUIM WHEN I SHOULDNT BE!!

Just realised I've been charged for Spotify Premium for the past 10 months even though I've never agreed to this and on my account it says Free not Premium and I have never had PREMUIM . I am trying to contact Spotify as I want an explanation and ref...

  • Newbie
  • Just realised I've been charged for Spotify Premium for the past 10 months even though I've never agreed to this and on my account it says Free not Premium and I have never had PREMUIM . I am trying ...
  • kbrooksc
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
  • 175 Views
  • 1 replies
  • 0 likes

Family subscription

When accepting my invite to my son it just comes up with we are not in the same country?

  • Casual Listener
  • When accepting my invite to my son it just comes up with we are not in the same country?
  • kyleg71
  • Casual Listener
  • 315 Views
  • 4 replies
  • 0 likes
  • Premium
  • 315 Views
  • 4 replies
  • 0 likes

Available devices

I am logged onto my iPhone with my Spotify Premium account. Every now and then when I look at my available devices there is an unknown account. Does this mean this user has access to my account or that they are on the same wifi with their own Spotify...

  • Newbie
  •  I am logged onto my iPhone with my Spotify Premium account.  Every now and then when I look at my available devices there is an unknown account.  Does this mean this user has access t...
  • kbrooksc
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • Security
  • 155 Views
  • 1 replies
  • 0 likes

30 days free trial?

Hi, I just got a spotify premium student membership after a 7 days trial but I have been charged for my subscription even though 30 days free trial was promised - where should I contact for the issue? Thank You.

  • Newbie
  • Hi,   I just got a spotify premium student membership after a 7 days trial but I have been charged for my subscription even though 30 days free trial was promised - where should I contact for ...
  • kbrooksc
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 193 Views
  • 1 replies
  • 0 likes

Ads being played on premium account

I have had a premium account for a while now and it works perfectly fine on my phone app. However a month or so back i used my laptop to play Spotify and ads are being played between songs. My phone still works fine but the laptop still plays ads. Bo...

  • Newbie
  • I have had a premium account for a while now and it works perfectly fine on my phone app. However a month or so back i used my laptop to play Spotify and ads are being played between songs. My phone ...
  • kbrooksc
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 172 Views
  • 1 replies
  • 0 likes

me esta cobrando Spotify y cuando le quiero dar de baja me dice q mi cuenta es free y no es asi

Se me está cobrando de mi cuenta y cuando le quiero dar de baja me dice qun mi suscripcion es free y no es asi xq me están cobrando como hago para darme de baja?

  • Newbie
  • Se me está cobrando de mi cuenta y cuando le quiero dar de baja me dice qun mi suscripcion es free y no es asi xq me están cobrando como hago para darme de baja?
  • Joa7
  • Newbie
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Solved!! Cancel subscription

Hello I need help to know how to cancel my subscription to spotify I just can't pay anymore so I need to do this ASAP

  • Newbie
  • Hello I need help to know how to cancel my subscription to spotify I just can't pay anymore so I need to do this ASAP
  • eskimonw
  • Newbie
  • 37604 Views
  • 22 replies
  • 0 likes
  • Account
  • 37604 Views
  • 22 replies
  • 0 likes

What Happens to downloaded music when premium subscription ends?

Hi .It's been 3 months now with Spotfiy and it was a really great anyway, I'm going to buy a premium subscription for 1 month .and I may can't re-new it again, my question is: If I downloaded music for offline use can I listen to them even after my p...

  • Visitor
  • Hi . It's been 3 months now with Spotfiy and it was a really great 😄 anyway, I'm going to buy a premium subscription for 1 month . and I may can't re-new it again, my question is: If I downloaded...
  • macca2000
  • Casual Listener
  • 34804 Views
  • 6 replies
  • 0 likes
  • 34804 Views
  • 6 replies
  • 0 likes

Solved!! Can't log in to app anymore

Hi, my Premium account ended on 23th and app logged out automatically. Since then I can't logg in to my app - it says "Unable to logg in. Either username or password is incorrect". I uninstalled, reinstalled, changed country but I can still log in to...

  • Newbie
  • Hi, my Premium account ended on 23th and app logged out automatically. Since then I can't logg in to my app - it says "Unable to logg in. Either username or password is incorrect". I uninstalled, rei...
  • jean3601
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • Login
  • 301 Views
  • 1 replies
  • 0 likes

paid for premium and still on free

I updated to premium and I uninstalled than reinstalled it still isn't working I logged out and logged in still not working I reached out to stoptfy and they sent me here can someone please help me thanks

  • Newbie
  • I updated to premium and I uninstalled than reinstalled it still isn't working I logged out and logged in still not working I reached out to stoptfy and they sent me here can someone please help me t...
  • OviiiOne
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • Premium
  • 251 Views
  • 1 replies
  • 0 likes

subscription payment

It was supposed to charge me after my third month after the 99 cent three month promotion which ended tomorrow, turns out it already charged me today as i went to go cancel it. how do i get my $9.99 back?

  • Newbie
  • It was supposed to charge me after my third month after the 99 cent three month promotion which ended tomorrow, turns out it already charged me today as i went to go cancel it. how do i get my $9.99 ...
  • OviiiOne
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 217 Views
  • 1 replies
  • 0 likes

You are listening on

I have logged out all units, changed password, nothing helps.see pic. No music is gone, no playlists is changed, but that unit is always listening to Finnish metal, I kid you not I have had premium since the beginning and had this problem for a coupl...

image.jpeg
  • Newbie
  • I have logged out all units, changed password, nothing helps. see pic. No music is gone, no playlists is changed, but that unit is always listening to Finnish metal, I kid you not 🙂 I have had pre...
  • OviiiOne
  • Community Legend
  • 446 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 446 Views
  • 1 replies
  • 0 likes

Solved!! Cant log into Spotify

Spotify wont let me log in it says an account with this email already exists

  • Casual Listener
  • Spotify wont let me log in it says an account with this email already exists 
  • irishbun
  • Casual Listener
  • 245 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 245 Views
  • 2 replies
  • 0 likes