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Please see below the most popular frequently asked questions.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • orenmagen
  • Casual Listener
  • 282344 Views
  • 829 replies
  • 87 likes
  • Account
  • 282344 Views
  • 829 replies
  • 87 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134115 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134115 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76108 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76108 Views
  • 63 replies
  • 8 likes

StartedFamily plan but cannot add wife

Signed up for the family plan, in UK on holiday from Australia. When created an account for my wife he country is UK and cannot change. When she tries to redeem the family account say countries are different. Please could you advise how to correct th...

  • Newbie
  • Signed up for the family plan, in UK on holiday from Australia.  When created an account for my wife he country is UK and cannot change.  When she tries to redeem the family account say cou...
  • Steph_B
  • Roadie
  • 88 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 88 Views
  • 1 replies
  • 0 likes

I have no subscription

Hi. I tried to subscribe 3 months spotify. But there was an error. I tried this 4 times and thats the result. Spotify takes my 4 Turkish liras and gives me nothing. Please help me...

  • Newbie
  • Hi. I tried to subscribe 3 months spotify. But there was an error. I tried this 4 times and thats the result. Spotify takes my 4 Turkish liras and gives me nothing. Please help me...    
  • Steph_B
  • Roadie
  • 100 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 100 Views
  • 1 replies
  • 0 likes

Premium

Quando vou finalizar meu premium aparece no boleto o valor de 14,90 so que os 3 primeiros meses e so 1,99 como faço

  • Newbie
  • Quando vou finalizar meu premium aparece no boleto o valor de 14,90 so que os 3 primeiros meses e so 1,99 como faço
  • Steph_B
  • Roadie
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Conta Premium no Brasil qual o valor?

Estou pagando 5,99 USD (dólares) pela conta PREMIUM com cartão de crédito brasileiro, gostaria de saber porque os anuncios falam em R$ 14,90? Tem alguma coisa errada nessa cobrança. Minha fatura do cartão veio R$ 23,00

  • Newbie
  • Estou pagando 5,99 USD (dólares) pela conta PREMIUM com cartão de crédito brasileiro, gostaria de saber porque os anuncios falam em R$ 14,90? Tem alguma coisa errada nessa cobrança. Minha fatura do c...
  • Steph_B
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • Premium
  • 164 Views
  • 1 replies
  • 0 likes

Cancel payment from PayPal?

Hi! I forgot to cancel my subscription to Spotify Premium and I just got an email from PayPal saying that it automatically sent a payment to Spotify. Would there be a way to cancel it before January starts? [ If not I would just have another month of...

  • Newbie
  • Hi!   I forgot to cancel my subscription to Spotify Premium and I just got an email from PayPal saying that it automatically sent a payment to Spotify. Would there be a way to cancel it before...
  • Steph_B
  • Roadie
  • 8743 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 8743 Views
  • 1 replies
  • 0 likes

Cancelled Subscription But still getting Charged

Hi, I cancelled my subscription after a few days of the trial. I was looking through my bank statements today to see that I have been charged for Spotify twice now and I never even use it. I am sure I cancelled my subscription a few days after trying...

  • Newbie
  • Hi, I cancelled my subscription after a few days of the trial.  I was looking through my bank statements today to see that I have been charged for Spotify twice now and I never even use it. &nbs...
  • Steph_B
  • Roadie
  • 113 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 113 Views
  • 1 replies
  • 0 likes

facebook

I made a spotify account with facebook and then decided to get premium which was not connected to Facebook, i want to disconnect the free account from facebook and connect it to my premium account. How do i do this?????

  • Newbie
  • I made a spotify account with facebook and then decided to get premium which was not connected to Facebook, i want to disconnect the free account from facebook and connect it to my premium account. H...
  • Amarro
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
  • 140 Views
  • 1 replies
  • 0 likes

cancelled my premium 1week ago, now it on again..

so, i cancelled my premium last week and it was all okey, and now you have taken my money after i cancelled, and now im running premium again, WHAT THE F****?! i want my money back.

  • Newbie
  • so, i cancelled my premium last week and it was all okey, and now you have taken my money after i cancelled, and now im running premium again, WHAT THE F****?!  i want my money back.
  • Steph_B
  • Roadie
  • 119 Views
  • 1 replies
  • 0 likes
  • Premium
    Security
    Subscription
  • 119 Views
  • 1 replies
  • 0 likes

Paid for a subscription gift but did not receive it

I have been trying to contact you for five days now and am getting no response. I paid for a subscription gift but received no confirmation mail and the recipient has not received the mail. You did take the money from me, it has been deducted from my...

  • Casual Listener
  • I have been trying to contact you for five days now and am getting no response. I paid for a subscription gift but received no confirmation mail and the recipient has not received the mail. You did t...
  • Steph_B
  • Roadie
  • 150 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 150 Views
  • 1 replies
  • 0 likes

Upgraded to Premium, now can't log in to player

I can log into the web account system just fine, but can't log into the player on my Mac, nor on my iPhone. I tried resetting my password using the web account, that did nothing.

  • Newbie
  • I can log into the web account system just fine, but can't log into the player on my Mac, nor on my iPhone.   I tried resetting my password using the web account, that did nothing.   &n...
  • Steph_B
  • Roadie
  • 274 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 274 Views
  • 3 replies
  • 0 likes

New Subscription for a Student

So I have a code for premium, but my account currently is not a student, but I would like to make it one. When I go to make it a student, the only option I get to pay with is a credit card. How can I use my code to get the student subscription? Pleas...

  • Newbie
  • So I have a code for premium, but my account currently is not a student, but I would like to make it one. When I go to make it a student, the only option I get to pay with is a credit card. How can I...
  • MaryS
  • Roadie
  • 134 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 134 Views
  • 1 replies
  • 0 likes

Notifications Missing

I haven't received any notifications on my webplayer in over a month. Any ideas on why?

  • Casual Listener
  • I haven't received any notifications on my webplayer in over a month. Any ideas on why?
  • MaryS
  • Roadie
  • 285 Views
  • 5 replies
  • 0 likes
  • Other
    Premium
  • 285 Views
  • 5 replies
  • 0 likes

Premium account not working - But have paid for it!

Can anyone help?I have a premium account that I know I have paid for as the money is coming out of my bank account. But now spotify has suspended my use of premium saying I can only have the free service and i cant use it at all on my phone.I do have...

  • Visitor
  •   Can anyone help? I have a premium account that I know I have paid for as the money is coming out of my bank account. But now spotify has suspended my use of premium saying I can only have th...
  • LucySlovakia
  • Regular
  • 191 Views
  • 4 replies
  • 0 likes
  • Premium
  • 191 Views
  • 4 replies
  • 0 likes

[All Platforms][Subscription] Code d'activation spotify family à l'étranger ?

Bonjour, j'ai un problème avec un code d'invitation que m'a été envoyé par une personne de ma famille habitant en suisse. En le rentrant dans la barre de saisie le site m'indique que : " Impossible d'activer ce code. Merci de réessayer pour vous assu...

  • Newbie
  • Bonjour, j'ai un problème avec un code d'invitation que m'a été envoyé par une personne de ma famille habitant en suisse. En le rentrant dans la barre de saisie le site m'indique que : " Impossible d...
  • KatesHere
  • Community Legend
  • 483 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 483 Views
  • 1 replies
  • 0 likes

NEED ERGENT HELP

i want to disconnect Spotify from my Facebook i need to delete my Facebook. But i want to keep my account and music. will someone help me please! i

  • Newbie
  • i want to disconnect Spotify from my Facebook i need to delete my Facebook. But i want to keep my account and music. will someone help me please! i
  • KatesHere
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
  • 139 Views
  • 1 replies
  • 0 likes

xxxx

Hello, I deactivated Facebook. I tried to login to spotify (by eamil username), my password was incorrect. Login failed. when I create new password, my Iphone App won't recognise it and says I cannot login. It's and endless circle of the same event, ...

  • Newbie
  • Hello,   I deactivated Facebook.   I tried to login to spotify (by eamil username), my password was incorrect. Login failed.   when I create new password, my Iphone App won't rec...
  • KatesHere
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Free
  • 177 Views
  • 1 replies
  • 0 likes

I bought a spotify gift card to a friend but she can't use it ...

Hello, I just bought a gift card from the spotify website and my friend says that she can not use it in her country, she lives in France and i live in Belgium, how was i supposed to know that it won't work ?Nothing was written about this when i bough...

  • Casual Listener
  • Hello,   I just bought a gift card from the spotify website and my friend says that she can not use it in her country, she lives in France and i live in Belgium, how was i supposed to know tha...
  • Steph_B
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 185 Views
  • 1 replies
  • 0 likes

I HAVE AN ARTIST ACCOUNT CREATED BY MY LABEL BUT I CANNOT EDIT IT

Hi guys, my name is federico faccioli, my artist name is drewell, I'm a dj and I have signed with a label in order to publish my track on the "Dubstep 100 top hits bass massive dj mix 2016" and my track is called "the tower- drewell remix"...I wanted...

  • Newbie
  • Hi guys, my name is federico faccioli, my artist name is drewell, I'm a dj and I have signed with a label in order to publish my track on the "Dubstep 100 top hits bass massive dj mix 2016" and my tr...
  • Steph_B
  • Roadie
  • 120 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 120 Views
  • 1 replies
  • 0 likes

Two Usernames connected to one E-Mail

Hey guys, I got a problem with my Spotify Account. I've started using Spotify free a few years ago and upgraded to Premium ca. one year ago. Today I wanted to check out my year of music on spotify and when I tried to log in with my E-Mail and Passwor...

  • Newbie
  • Hey guys,   I got a problem with my Spotify Account. I've started using Spotify free a few years ago and upgraded to Premium ca. one year ago. Today I wanted to check out my year of music on s...
  • Steph_B
  • Roadie
  • 130 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 130 Views
  • 1 replies
  • 0 likes

Family Spotify - Adding family members??

Hi, I have upgraded my account o a familay plan and when I had added the new members an email is sent to each. Once they open this email up and click on accept is prompts an error saying that they are already a member - switch accounts? Can anyone he...

  • Newbie
  • Hi,  I have upgraded my account o a familay plan and when I had added the new members an email is sent to each.  Once they open this email up and click on accept is prompts an error saying ...
  • Steph_B
  • Roadie
  • 132 Views
  • 1 replies
  • 0 likes
  • Account
  • 132 Views
  • 1 replies
  • 0 likes