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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 155690 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 155690 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10585 Views
  • 3 replies
  • 10 likes
  • Security
  • 10585 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506064 Views
  • 985 replies
  • 112 likes
  • Account
  • 506064 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124395 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124395 Views
  • 74 replies
  • 12 likes

Can't loggin to acct!

So basically I forgot the password to my account and when I went to create another one using the email address I used to register I was unable to because the domain for my email crashed so I cant receive the instructions to a new password.I put a lot...

  • Newbie
  • So basically I forgot the password to my account and when I went to create another one using the email address I used to register I was unable to because the domain for my email crashed so I cant rec...
  • jean3601
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • Login
  • 180 Views
  • 1 replies
  • 0 likes

Refund

Hello,I've was charged 9.99 after I canceled my premium. I went and tried to cancel it again today and I think it work. I have been trying to find out if I can get a refund. I have been clicking links for an hour now. Can someone tell me where to go ...

  • Newbie
  • Hello, I've was charged 9.99 after I canceled my premium. I went and tried to cancel it again today and I think it work. I have been trying to find out if I can get a refund. I have been clicking li...
  • jean3601
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 157 Views
  • 1 replies
  • 0 likes

Spotify Premium not working.

HiIm currently using a cell phone plan with Fido which includes spotify premium. Ive been using it for 2 months now and and its been working perfectly. But today, when i went on spotify, it told me to go premium. I see my playlists but none of my son...

  • Newbie
  • Hi Im currently using a cell phone plan with Fido which includes spotify premium. Ive been using it for 2 months now and and its been working perfectly. But today, when i went on spotify, it told ...
  • jean3601
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 160 Views
  • 1 replies
  • 0 likes

FULL PAYMENT i/o DISCOUNT

Hi. I have just subscribed to Spotify under premium hoping to pay 0.99 for 3months. instead they charged me the full price. Any idea what is going on? Take note that I had the account of quite sometime but did not use and was under free status. until...

  • Newbie
  • Hi. I have just subscribed to Spotify under premium hoping to pay 0.99 for 3months. instead they charged me the full price. Any idea what is going on?   Take note that I had the account of qui...
  • jean3601
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
  • 215 Views
  • 1 replies
  • 0 likes

Solved!! Please help restore missing starred playlist

Hi, I have recently changed from a student premium account to a regular premium account, I suspect as part of that transition I have lost my Starred playlist. I have tried to restore it using the online recovery process but there is nothing in the li...

  • Newbie
  • Hi, I have recently changed from a student premium account to a regular premium account, I suspect as part of that transition I have lost my Starred playlist.  I have tried to restore it using t...
  • jean3601
  • Community Legend
  • 296 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 296 Views
  • 3 replies
  • 0 likes

Force to go go on a premium account

Hi, I've got an unlimited account since severals years and today they said that I'have to upgrade on the premium or you're account will be disactiveted...I don't have a smartphone, neither a tablette or whatever, i just use spotify on my computer and...

  • Newbie
  • Hi,    I've got an unlimited account since severals years and today they said that I'have to upgrade on the premium or you're account will be disactiveted...I don't have a smartphone, nei...
  • jean3601
  • Community Legend
  • 210 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
    Unlimited
  • 210 Views
  • 2 replies
  • 0 likes

Playstation and Spotify

So I went to my Playstation account to unlink my account but seems like it's my spotify account which is linked to (and hold on because this is a major issue) my X's Playstation account and I do not know his logon info and we aren't really on speakin...

  • Visitor
  • So I went to my Playstation account to unlink my account but seems like it's my spotify account which is linked to (and hold on because this is a major issue) my X's Playstation account and I do not ...
  • MattSuda
  • Spotify Star
  • 235 Views
  • 2 replies
  • 0 likes
  • Account
  • 235 Views
  • 2 replies
  • 0 likes

Why cant i get premium?

Everytime i try to upgrade using paypal, it opens the "get premium and try for 30 days" (or something like that) page again... F*ck this, if paypal doesnt want my money whatever... I'm having a really bad experience with spotify so far.. (It opens th...

  • Casual Listener
  • Everytime i try to upgrade using paypal, it opens the "get premium and try for 30 days" (or something like that) page again... F*ck this, if paypal doesnt want my money whatever... I'm having a reall...
  • kh4de
  • Casual Listener
  • 579 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 579 Views
  • 8 replies
  • 0 likes

Spotify connects me to unknown PS4 & messes up my account

Hi, I have this issue with spotify approx once a month, while listening to my songs, it stops and gives me notification ( screenshot attached), that I am listening on PS4-215. I don't know what it is, I am logged only in ios, never gave my login deta...

File_000.png
  • Casual Listener
  • Hi,    I have this issue with spotify approx once a month, while listening to my songs, it stops and gives me notification ( screenshot attached), that I am listening on PS4-215. I don't ...
  • KatesHere
  • Community Legend
  • 482 Views
  • 1 replies
  • 0 likes
  • Account
  • 482 Views
  • 1 replies
  • 0 likes

Stolen account?

Hi. I need your help. I was on a 3 months free suscription and on Thursday 17 i was supposed to begin with the paid period.But at friday, when I tried to login to check i couldn't. I logued by facebook account and i found that there were odd devices ...

  • Casual Listener
  • Hi. I need your help. I was on a 3 months free suscription and on Thursday 17 i was supposed to begin with the paid period. But at friday, when I tried to login to check i couldn't. I logued by...
  • pedunight
  • Casual Listener
  • 199 Views
  • 2 replies
  • 0 likes
  • Account
  • 199 Views
  • 2 replies
  • 0 likes

Premium Account downgraded with no explanation

Much to my surprise, went to use Spotify yesterday and found all my premium features disabled. So I reached out to Spotify via its online help form. Not surprisingly, I went back and forth at length with someone who failed to address my concerns and ...

  • Newbie
  • Much to my surprise, went to use Spotify yesterday and found all my premium features disabled. So I reached out to Spotify via its online help form. Not surprisingly, I went back and forth at length ...
  • Steph_B
  • Roadie
  • 275 Views
  • 2 replies
  • 0 likes
  • Premium
  • 275 Views
  • 2 replies
  • 0 likes

customer service needs to do somethung or ill contact my lawyer

my cc was charged 3 times and then again today. i want my 20 dollars back on my cc. who do i need to contact asap

  • Newbie
  • my cc was charged 3 times and then again today. i want my 20 dollars back on my cc. who do i need to contact asap
  • jean3601
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 176 Views
  • 1 replies
  • 0 likes

Charged 9.99 but qualified for student discount

My payment for spotify went through today on my transactions, however, I was charged $9.99 for the months payment. I use my student's email and am unsure why this happened. If there's any way to fix this asap, I would appreciate it. Thanks for your t...

  • Newbie
  • My payment for spotify went through today on my transactions, however, I was charged $9.99 for the months payment. I use my student's email and am unsure why this happened. If there's any way to fix ...
  • jean3601
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 154 Views
  • 1 replies
  • 0 likes

Password

I have reset my password for my account two times now and then after I have tried to login in using my new correct password, however it keeps telling me my user or pass is invalid. But I just reset it and I know it is valid! Help please!

  • Casual Listener
  • I have reset my password for my account two times now and then after I have tried to login in using my new correct password, however it keeps telling me my user or pass is invalid. But I just reset i...
  • Greenjk
  • Casual Listener
  • 272 Views
  • 2 replies
  • 0 likes
  • Premium
  • 272 Views
  • 2 replies
  • 0 likes

Money Taken but No Service Provided

Yesterday evening I was trying to access Spotify Premium for college students. After about 15 minutes of entering in my information multiple times and trying to verify my school's existence, I was still unable to complete the transaction. Now, a day ...

  • Casual Listener
  • Yesterday evening I was trying to access Spotify Premium for college students. After about 15 minutes of entering in my information multiple times and trying to verify my school's existence, I was st...
  • jean3601
  • Community Legend
  • 257 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 257 Views
  • 3 replies
  • 0 likes

Upgrading to Spotify Family

I am having issues subscribing to the Spotify Family Plan. I am unable to leave the sign up page, because even though all the information required is correct, an error message pops up saying that my "CSRF token is invalid". How do I fix this?

  • Casual Listener
  • I am having issues subscribing to the Spotify Family Plan. I am unable to leave the sign up page, because even though all the information required is correct, an error message pops up saying that my ...
  • jean3601
  • Community Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 347 Views
  • 1 replies
  • 0 likes

Payment Failure

I went to go purchase my student premium and when I checked my billing statement it charged me 4x the amount ($4.99 four times), yes I know that I will eventually pay that in the long run, but I do not want to it keep charging me like this. Also, whe...

  • Newbie
  • I went to go purchase my student premium and when I checked my billing statement it charged me 4x the amount ($4.99 four times), yes I know that I will eventually pay that in the long run, but I do n...
  • jean3601
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 163 Views
  • 1 replies
  • 0 likes

Spotify not Allowing me to set my password

I am trying to set a password so I can log back into my Spotify account. I have gone through the password reset and it gave me a number username to utilize and to put a password. Its not letting me change the password and states the password and or u...

  • Casual Listener
  • I am trying to set a password so I can log back into my Spotify account.   I have gone through the password reset and it gave me a number username to utilize and to put a password.   It...
  • jean3601
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 208 Views
  • 1 replies
  • 0 likes

Payment not accepted

I have attempted to begin my Spotify student account, I entered my debit card info correctly and it says "seems your card or payment provider is having a bad day... Etc" I know it is not one of those options that are having problems and I don't know ...

  • Newbie
  • I have attempted to begin my Spotify student account, I entered my debit card info correctly and it says "seems your card or payment provider is having a bad day... Etc" I know it is not one of those...
  • jean3601
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 161 Views
  • 1 replies
  • 0 likes

Playlists no longer findable through search

In both desktop & mobile versions. Previously, entering a search term, "roc a fella", into search would return playlist results as well as artist, song, etc. Now, no playlists are returned. This was a common way for me to locate playlists.

  • Newbie
  • In both desktop & mobile versions.    Previously, entering a search term, "roc a fella", into search would return playlist results as well as artist, song, etc.    Now, no...
  • MauriceMV
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • Other
  • 248 Views
  • 1 replies
  • 0 likes