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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

283939 Views

529 replies

34 likes

Account
Free
  • 283939 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13561 Views

6 replies

11 likes

Security
  • 13561 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539082 Views

990 replies

114 likes

Account
  • 539082 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129496 Views

74 replies

12 likes

Account
Login
Premium
  • 129496 Views
  • 74 replies
  • 12 likes

Automatic renewal of the subscription unauthorized

Hi, A month ago I deactivate the automatic renewal of the subscription to Spotify premium, but the deadline has come, has been renewed automatically and has become a charge on my bank. Can you refund my money and dismiss the subcripcion to Spotify Pr...

Newbie

Hi,    A month ago I deactivate the automatic renewal of the subscription to Spotify premium, but the deadline has come, has been renewed automatically and has become a charge on my bank....

Steph_B

Roadie

273 Views

1 replies

0 likes

Premium
Subscription
  • 273 Views
  • 1 replies
  • 0 likes

Solved!! Problems with Spotify Family

Hi. I have just updated my freemium spotify account into a spotify family. This new account is now made up of five members (me and four relatives 1 of whom was initially premium).The former premium had no noification about changes in his account. Doe...

Casual Listener

Hi.   I have just updated my freemium spotify account into a spotify family. This new account is now made up of five members (me  and four relatives 1 of whom was initially prem...

Bittencourt

Spotify Star

524 Views

3 replies

0 likes

Account
Subscription
  • 524 Views
  • 3 replies
  • 0 likes

How do i get a refund!

I canceled my subscription the day before they charge me but i still got charged. WHHY!!??!! i want my money back!

Newbie

I canceled my subscription the day before they charge me but i still got charged. WHHY!!??!! i want my money back!

jean3601

Community Legend

249 Views

1 replies

0 likes

Account
Free
Login
Other
Premium
Security
Subscription
Unlimited
  • 249 Views
  • 1 replies
  • 0 likes

Account deleted - Ignored by Spotify

Hey everybody, I have no idea what to do anymore, spotify is unreachable and apparently unwilling to help me. One day my account was just deleted, i can't login on the apps or the website here, when i try to reset my password it says my account doesn...

Casual Listener

Hey everybody,   I have no idea what to do anymore, spotify is unreachable and apparently unwilling to help me.   One day my account was just deleted, i can't login on the apps or the w...

OviiiOne

Community Legend

437 Views

3 replies

0 likes

Login
Premium
Subscription
  • 437 Views
  • 3 replies
  • 0 likes

Is this email legitimate?

Hi, I have just received an e-mail, which appears to be from Spotify (came from no-reply@spotify.com). Could anyone confirm whether it is legitimate? I clicked on the link and everything seemed to go fine (it took me to an NUS page), but the only iss...

Screen Shot 2016-03-25 at 21.15.46.png

Casual Listener

Hi,   I have just received an e-mail, which appears to be from Spotify (came from no-reply@spotify.com). Could anyone confirm whether it is legitimate? I clicked on the link and everything see...

OlgaD

Casual Listener

23610 Views

2 replies

0 likes

Account
Premium
Security
Subscription
  • 23610 Views
  • 2 replies
  • 0 likes

My account is being used my someone else.

I've followed all the steps, including logging out everywhere and changing the password, but this person is still on my devices available and keeps playing there music and cutting off my device. Not sure what to do.

Newbie

I've followed all the steps, including logging out everywhere and changing the password, but this person is still on my devices available and keeps playing there music and cutting off my device....

Keitakawada

Newbie

302 Views

1 replies

0 likes

Account
  • 302 Views
  • 1 replies
  • 0 likes

Can't Subscribe

Registered using Facebook account. We had a nightmare on the Samsung app logging in because it was confusing and we we struggled with the keyboard enterface. We gave up and then later we saw a bluetooth keboard at BestBuy and thought hey this might h...

Newbie

 Registered using Facebook account.  We had a nightmare on the Samsung app logging in because it was confusing and we we struggled with the keyboard enterface.  We gave up and then&nbs...

259 Views

0 replies

0 likes

Account
Login
Subscription
  • 259 Views
  • 0 replies
  • 0 likes

Need to downgrade family plan back to premium

I upgraded from Premium to the Family plan a few days ago trying to create a workaround for our two Spotify premium plans working well with our Sonos system, and lo and behold Sonos upgraded their apps so we don't need this anymore. How do I downgrad...

Newbie

I upgraded from Premium to the Family plan a few days ago trying to create a workaround for our two Spotify premium plans working well with our Sonos system, and lo and behold Sonos upgraded their ap...

Transit

Music Fan

8107 Views

11 replies

0 likes

  • 8107 Views
  • 11 replies
  • 0 likes

Solved!! Changing Payment Option (MAC)

Recently I switched from an iPhone to an Android but I still have a mac, and the way I would pay for spotify premium was through an iTunes account, but I would like to change it. I've gone through the FAQ on how to change the payment option, but I go...

Screen Shot 2016-03-25 at 2.00.42 PM.png

Casual Listener

Recently I switched from an iPhone to an Android but I still have a mac, and the way I would pay for spotify premium was through an iTunes account, but I would like to change it. I've gone through th...

Maxim

Spotify Star

464 Views

1 replies

0 likes

Premium
Subscription
  • 464 Views
  • 1 replies
  • 0 likes

Unidays discount for a paying premium account

so I currently pay £12.99 for premium Spotify but recently found out I can get a 50% student discount with Unidays and get it for £4.99 instead which will be saving me around £100 a year! so I obviously want to redeem this discount.when I go on my Un...

Newbie

so I currently pay £12.99 for premium Spotify but recently found out I can get a 50% student discount with Unidays and get it for £4.99 instead which will be saving me around £100 a year! so I obviou...

OviiiOne

Community Legend

313 Views

1 replies

0 likes

Subscription
  • 313 Views
  • 1 replies
  • 0 likes

need help cant log in

Hello, i can login on my phone and web with no problem BUT i cant login with spotify app that i just downloaded. It keeps telling me wrong username or password...i tried many time but the result still the same. please help. thx in advance

Newbie

Hello,   i can login on my phone and web with no problem BUT i cant login with spotify app that i just downloaded. It keeps telling me wrong username or password...i tried many time but the re...

Nico

Community Legend

259 Views

1 replies

0 likes

Login
  • 259 Views
  • 1 replies
  • 0 likes

No puedo cambiar mi método de pago

No he podido ACTUALIZAR o CAMBIAR mi método de pago. Debo cambiar el número de tarjeta, porque la antigua ya expiró. Pero sólo que me da la página en blanco, con mi tarjeta antigua, y sin ninguna opción. Y cuando voy a obtener el premium, sólo trata ...

PROBLEMA.png

Newbie

  No he podido ACTUALIZAR o CAMBIAR mi método de pago.  Debo cambiar el número de tarjeta, porque la antigua ya expiró.    Pero sólo que me da la página en blanco, co...

MikeDiaz

Newbie

1903 Views

2 replies

1 likes

Account
Premium
Subscription
  • 1903 Views
  • 2 replies
  • 1 likes

I subbed with the .99 promo for 3 months.....

I then cancelled it, thinking it would just automatically revert back to free at the end of the three months. Unfortunately, it cancelled the sub for today, so basically I paid 1.07 for nothing. Is there any way I can revert back to the promo premium...

Newbie

I then cancelled it, thinking it would just automatically revert back to free at the end of the three months.  Unfortunately, it cancelled the sub for today, so basically I paid 1.07 for nothing...

Liam4am

Newbie

400 Views

3 replies

0 likes

Account
Premium
Subscription
  • 400 Views
  • 3 replies
  • 0 likes

Not getting premium

Hey,i just upgraded my account to premium about 1 day ago, but i am still listed as a free user!!Order ID: 276112027087-1­Username/ID: BiamiranteIm pretty shure im using the right account nas ive already reinstaled the app, nas signed in/outPlease!!!...

Newbie

Hey, i just upgraded my account to premium about 1 day ago, but i am still listed as a free user!! Order ID: 276112027087-1­ Username/ID: Biamirante Im pretty shure im using the right accou...

ryanmedia

Roadie

274 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 274 Views
  • 1 replies
  • 0 likes

Solved!! Facebook and Spotify

Hello, I am Tyler and I have a few questions about my Spotify connection with Facebook. My facebook is having some issues with logging in right now. How can I see my playlists on that account? I made a different account for this proccess, so I could ...

Newbie

Hello,   I am Tyler and I have a few questions about my Spotify connection with Facebook. My facebook is having some issues with logging in right now. How can I see my playlists on that accoun...

Maxim

Spotify Star

465 Views

1 replies

0 likes

Account
Login
Security
  • 465 Views
  • 1 replies
  • 0 likes

Solved!! Artist/User Profile Verification Issue (Artist Page Verified, User Profile not?)

Hello, there seems to be an issue with our verification. For some reason, our Artist Page is verified, but the user profile merged with it, is not. I have tried to explain this issue with the Artists Team, but I think they're a bit confused. I comple...

Newbie

Hello, there seems to be an issue with our verification. For some reason, our Artist Page is verified, but the user profile merged with it, is not. I have tried to explain this issue with the Artists...

Maxim

Spotify Star

4546 Views

1 replies

1 likes

Account
  • 4546 Views
  • 1 replies
  • 1 likes

PERDIDA DE LISTA

Hola, soy usuario de Spotify desde hace tiempo, antes había tenido otros nombres de usuario, y con el anterior usuario había creado una lista abierta que se llamaba "roma crema i ell ni s'immuta", y con el usuario actual, habia añadido canciones. Tot...

Casual Listener

Hola,   soy usuario de Spotify desde hace tiempo, antes había tenido otros nombres de usuario, y con el anterior usuario había creado una lista abierta que se llamaba "roma crema i ell ni s'im...

edatbed

Casual Listener

339 Views

2 replies

0 likes

Account
Other
  • 339 Views
  • 2 replies
  • 0 likes

Cancelled Premium still got billed today??

Cancelled Premium before due date 3-25 and still got billed today?? What is going on??

Newbie

Cancelled Premium before due date 3-25 and still got billed today?? What is going on??

jgatsby

Casual Listener

245 Views

1 replies

0 likes

Premium
  • 245 Views
  • 1 replies
  • 0 likes

Paguei pelo premium e não me tornei

Paguei via boleto e não me tornei premium, continuo na conta free!! O q faço??

Newbie

Paguei via boleto e não me tornei premium, continuo na conta free!! O q faço??

320 Views

0 replies

2 likes

Premium
  • 320 Views
  • 0 replies
  • 2 likes

I paid for premium but I'm still on free

At first, I paid for premium and put the wrong email. So the receipt of the payment never came. But then I enjoy premium for a week. One day,I logged out from my account. Then I logged in back but the account was not on premium anymore. Now spotify i...

Newbie

At first, I paid for premium and put the wrong email. So the receipt of the payment never came. But then I enjoy premium for a week. One day,I logged out from my account. Then I logged in back but th...

Silas2

Newbie

463 Views

4 replies

0 likes

Account
Subscription
  • 463 Views
  • 4 replies
  • 0 likes