Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hello there! I have a premium account that I didn't create with Facebook, for personal use (just 1 follower). I also have an account I use via Facebook, where I have public playlists and a couple of followers. These two acounts are linked to differen...
I wanted to start a family plan, until I saw the stipulation about living at the same address. I wanted to use this with my gf who does live at the same address, but, she has a different billing address on the credit card she used to create her accou...
Hi... I currently have the free account and i'm thinking of upgrading to premium. If i do this, can i listen to the spotify channel on our Roku? Will i also be able to listen to it on different devices (phone, tablet and Pc)? Thanks in advance for th...
So I'm going to just keep posting this topic since I see other users having this issue and no one on Spotifys end is helpingFirst solution: Click "Sign out devices everywhere". User keeps returning and using my account.Second solution attempt: Go on ...
so I subscribed to Spotify using my facebook with email jerome_arguelles12@yahoo.com..my problem is that, I created a new facebook account with the same email..now everytime I log in to Spotify, it tells me I should use my facebook credentials to log...
Hello, I have been unable to login on my account using my username/pw. I could log in with my facebook account (it's the same account) and for my suprise, the email assigned to my account it is not mine. I wonder, now that they (I don't know who) cha...
Hi, I purchased a 10 euro Gift Card today but the code I received is not working. It says that the code is incorrect.Can someone please help me? Thanks.
What the Heck was I just charged for????? I though this was free!!!
Hi. Everyone. I would like to know whats going on with my spotify premium trial. My bank already sent me a bill for 7.99USD and I've never had the trial for 60 days. What can I do? I really whant to know if it worth before to pay for it, but they alr...
I was charged 4 times for my student discount and I read that I would get my money back in 3-5 days and still have yet to get anything. What do I do??
Hello, I paid to upgrade to premium on Feb 21 to take advantage of the free Chromcast deal. My account is still listed ass free and I haven't recived a voucher. I contacted Spotify through the contact for and have not heard back. The subsription and ...
Hi,I am not sure whether or not I am on the Premimum Trial or anything like that. I think I may have unintentionally clicked to try 'free frial' on my phone when I clicked on a pop-up, thinking that I would see some more info such as rates, etc. Howe...
Premium costs 13.99 and I have 15.40 so I have enough money but when I go to but premium it says I don't have enough money and tells me to pay with a card, I don't want to use my credit card I should be able to buy it because I have enough money too ...
I invited my daughter to join my premium account but when she clicks it says she can't join bc she is already a member but on her account it shows free subscription
I made a three month trial of Spotify premium 20.12.2015. Order ID: ***********, User: *************. I've charged 9.90€ for Spotify Premium 20.3.2016. On my desktop (Windows 10) exists, however, Spotify free. What should I do to get Spotify Premium,...
I was charged 10.49 and havn't had a premium account since my 99 cents trial back in November 2015, which didn't even last a month before I was back to seeing ads and had some saved music just disappear. I need to find out how I can talk to an actual...
hi, this started off as my brothers account but he stopped using it and currently im the only one who uses this account and I pay for it. But he forgot his password and the email and password for his email that he used for his account so I have no wa...
If there is a problem with my automatic paying... How many times Spotify will try to charge me and when will they cut my premium account if they don't manage to get the payment... I mean like if I don't have enough money now but I will get some money...
Hi. My premium on my phone has stopped working. I can´t do anything, because all it shows is this: I don´t know how to change my subscribtions, because my spotify on my computer isn´t premium. I know i sounds weird and I don´t know how my friend did ...
Hey all I log in through facebook on my devices - but when I want to log into my account from another device I dont know my user details. Can soemone help? Can I also change my log in details so that they are no longer linked with facebook? Cheers!