Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80348 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
653657 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734058 Views
18 replies
29 likes
Hello, I signed up for the free trial a year ago and cancelled after it ended. I checked my bank account statement today and noticed for the first time a charge of $10.69 and it said "RECURRING PAYMENT to Spotify etc. of $10.69". I went into my spoti...
Hello, I signed up for the free trial a year ago and cancelled after it ended. I checked my bank account statement today and noticed for the first time a charge of $10.69 and it said "RECURR...
Casual Listener
229 Views
1 replies
1 likes
Hello, i wrote to:kundendienst_de@spotify.comoffice@spotify.com to delete/kill/cancel my Account for ever.But not the german support writes back and delete my account also the international mailadress. Please help me!Thanks!
Hello, i wrote to: kundendienst_de@spotify.com office@spotify.com to delete/kill/cancel my Account for ever. But not the german support writes back and delete my account also the...
Spotify Star
929 Views
13 replies
0 likes
Hi Somebody has accessed my account (this account) and changed the password and email.I can still access the account via facebook login, but I can't change email and password! Can somebody please help me fix this
Hi Somebody has accessed my account (this account) and changed the password and email. I can still access the account via facebook login, but I can't change email and password! Can...
Roadie
199 Views
1 replies
0 likes
Just wondering if it's possible to pay in full for a year instead of monthly? We're purchasing for university events and would love to have it appear in only one billing cycle. Thanks!
Just wondering if it's possible to pay in full for a year instead of monthly? We're purchasing for university events and would love to have it appear in only one billing cycle. Thanks!
Spotify Legend
1240 Views
5 replies
0 likes
WAAROM ALTIJD DIE ALBUMS DIE ER WEER AFGEHAALD WORDEN??????WAAROM ALTIJD EEN DOWNGRADE BIJ ELKE UPDATE??????WAAAAAAROOOOOOOOOOOMM???
WAAROM ALTIJD DIE ALBUMS DIE ER WEER AFGEHAALD WORDEN?????? WAAROM ALTIJD EEN DOWNGRADE BIJ ELKE UPDATE?????? WAAAAAAROOOOOOOOOOOMM???
Casual Listener
438 Views
3 replies
0 likes
HI, I have a premium subscription and pay 99 SEK/month. Seeing that I listen to Spotify fairly infrequently, I've been considering cancelling my subscription and opting for the free version. But I'd rather skip the ads if possible and wonder therefor...
HI, I have a premium subscription and pay 99 SEK/month. Seeing that I listen to Spotify fairly infrequently, I've been considering cancelling my subscription and opting for the free version. But I'd ...
Not applicable
233 Views
1 replies
0 likes
Hola! El dia de hoy ya no pude acceder a mi spotify logeando con mi facebook, estoy al corriente con mis pagos. Me dice que no puede entrar porque mi clave y password son incorrectos. sin embargo entro a mi facebook con las mismas claves y password d...
Hola! El dia de hoy ya no pude acceder a mi spotify logeando con mi facebook, estoy al corriente con mis pagos. Me dice que no puede entrar porque mi clave y password son incorrectos. sin embargo ent...
Spotify Legend
263 Views
1 replies
0 likes
Sufficient funds will be available January 12th
Sufficient funds will be available January 12th
Casual Listener
161 Views
1 replies
0 likes
I got a new card from my bank when they merged with other banks, but I can't change the current paying card to the one I use. There's nothing wrong with my card, I use it in stores and have used it to pay online, but for some reason I get a message t...
I got a new card from my bank when they merged with other banks, but I can't change the current paying card to the one I use. There's nothing wrong with my card, I use it in stores and have used it t...
Spotify Star
350 Views
1 replies
0 likes
I am a student at John Tyler Community college and have tried to sign up for the student subscription but it doesn't recognize my info, how can this be fixed?
I am a student at John Tyler Community college and have tried to sign up for the student subscription but it doesn't recognize my info, how can this be fixed?
Spotify Star
360 Views
3 replies
0 likes
Device:Windows Operating System Version:Windows 10 Spotify Version:1.0.2.94 Description:When I try to login on a new install on windows 10, I am told i can not login because I have opted ut of Face platform. I don't have, and do not want, a facebook ...
Device: Windows Operating System Version: Windows 10 Spotify Version: 1.0.2.94 Description: When I try to login on a new install on windows 10, I am told i can not logi...
Regular
1873 Views
7 replies
0 likes
Estaría bien poder ver qué canciones están escuchando mis amigos instantáneamente desde la app de Android, como se puede en el ordenador.
Estaría bien poder ver qué canciones están escuchando mis amigos instantáneamente desde la app de Android, como se puede en el ordenador.
Roadie
487 Views
1 replies
0 likes
Tengo contratado Premium a través de Movistar. He solicitado la baja y se ha realizado en los servicios de Movistar pero sigo teniendo Premium y en Spotify aparece como a través de un tercero de tal forma que no puedo dar de alta Spotify familiar. He...
Tengo contratado Premium a través de Movistar. He solicitado la baja y se ha realizado en los servicios de Movistar pero sigo teniendo Premium y en Spotify aparece como a través de un tercero de tal ...
361 Views
0 replies
0 likes
Hi! I bought a new television:SAMSUNG UHD television UE48JU6415 48" 4K TELEVISIO and I can't find spotify application.I can only find Deezer. I don't wanna change to Deezer! When the Spotify is coming to this TV model? Even the sales person told me t...
Hi! I bought a new television: SAMSUNG UHD television UE48JU6415 48" 4K TELEVISIO and I can't find spotify application. I can only find Deezer. I don't wanna change to Deezer! W...
Spotify Star
448 Views
1 replies
1 likes
A couple of days ago I created a spotify Family account and sent the invitation to a member but she has never recieved anything on her mail. Whant can I do to solve this situation?? We both had a free spotify account before getting the fa,mily one. T...
A couple of days ago I created a spotify Family account and sent the invitation to a member but she has never recieved anything on her mail. Whant can I do to solve this situation?? We both ...
Spotify Star
405 Views
1 replies
0 likes
Dear spotify, i'd like to delete my account but apparently you don't want users to leave. As i've seen with other users, if i try to delete my account through the "contact form" i get in an infinite loop. Can you please help me?
Dear spotify, i'd like to delete my account but apparently you don't want users to leave. As i've seen with other users, if i try to delete my account through the "contact form" i get in an infinite ...
Newbie
421 Views
5 replies
0 likes
So I clicked on a ad back in December that said Spotify premium 99 cents for three months. It billed me December and pending for January 9.99. How do you fix that. Thas not right.
So I clicked on a ad back in December that said Spotify premium 99 cents for three months. It billed me December and pending for January 9.99. How do you fix that. Thas not right.
Casual Listener
469 Views
4 replies
0 likes
Hello everyone, Here is the problem I am encountering :My first Spotify Premium account was created via Facebook and I wanted to create a new account via my e-mail address with no connection to Facebook. I thus created this new account and wanted to ...
Hello everyone, Here is the problem I am encountering : My first Spotify Premium account was created via Facebook and I wanted to create a new account via my e-mail address with no connecti...
Roadie
250 Views
1 replies
0 likes
Searching for user and playlist that I know exist, but search does not find the. I have a Premium account, they do not. IF i paste the "copy Profile link" it finds it, but not a straight up search. Thanks
Searching for user and playlist that I know exist, but search does not find the. I have a Premium account, they do not. IF i paste the "copy Profile link" it finds it, but not a straight up se...
Community Legend
255 Views
1 replies
0 likes
Why is paysafecard an payment option when everytime i try to pay with it it says that i cannot use it in spotify??? and its not about the wrong PIN, i´ve tried.
Why is paysafecard an payment option when everytime i try to pay with it it says that i cannot use it in spotify??? and its not about the wrong PIN, i´ve tried.
Roadie
300 Views
1 replies
0 likes
