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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1431 Views
  • 0 replies
  • 7 likes
  • Security
  • 1431 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 444959 Views
  • 970 replies
  • 108 likes
  • Account
  • 444959 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198624 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198624 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108022 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108022 Views
  • 70 replies
  • 11 likes

Somebody stole my account

Hey, somebody hacked into my spotify account. He is editing playlists, adding songs to collection and listening, which interrupts my listening. I have changed password multiple times. My password is over 15 characters, so he could not just guess it. ...

  • Regular
  • Hey, somebody hacked into my spotify account. He is editing playlists, adding songs to collection and listening, which interrupts my listening. I have changed password multiple times. My password is ...
  • kbrooksc
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • Security
  • 194 Views
  • 1 replies
  • 0 likes

Cancellation

Cancelled 3-2-16,but still charged on3-3-16 for next month ending 4-3-16. And makes it so darn difficult to find contact info to get refund info. NICE

  • Newbie
  • Cancelled 3-2-16,but still charged on3-3-16 for next month ending 4-3-16. And makes it so darn difficult to find contact info to get refund info. NICE
  • kbrooksc
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 143 Views
  • 1 replies
  • 0 likes

unlimited subscription

Hi, I have realized that now I'm on Premium Suscription paying 9.99€, but I don't know why, because for some years I have been paying 4,99€ for my Unlimited Suscription. Can anybody tell me why is this change? Thanks,Miguel

  • Newbie
  • Hi,   I have realized that now I'm on Premium Suscription paying 9.99€, but I don't know why, because for some years I have been paying 4,99€ for my Unlimited Suscription.  Can anybody te...
  • kbrooksc
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • Unlimited
  • 238 Views
  • 1 replies
  • 0 likes

moving playlists from one account to another

I recently created a second Spotify account because I wanted a new username; however I don't know how to transfer my old playlists onto my new account. Is there any way to do this?

  • Newbie
  • I recently created a second Spotify account because I wanted a new username; however I don't know how to transfer my old playlists onto my new account. Is there any way to do this?
  • OviiiOne
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • Other
  • 180 Views
  • 1 replies
  • 0 likes

edited songs

I'm trying to see if I can can have already made playlists edited of explicit lyrics. I like the songs on the playlists but some songs are not good for the kids. I really don't want to create an all edited playlist if I don't have to.

  • Newbie
  • I'm trying to see if I can can have already made playlists edited of explicit lyrics. I like the songs on the playlists but some songs are not good for the kids. I really don't want to create an all ...
  • 296 Views
  • 0 replies
  • 0 likes
  • Other
  • 296 Views
  • 0 replies
  • 0 likes

Taiwan PS Music Can't buy premium

Hi I use Taiwan PS Music and Taiwan PSN On web pagehttps://www.spotify.com/tw/playstation/ I click the buttom "取得 PREMIUM 優惠". link tohttps://link.playstationmusic.com/?return_uri=https%3A%2F%2Fwww.sonyentertainmentnetwork.com%2Fmusic&cancel_uri=http...

  • Newbie
  • Hi   I use Taiwan PS Music and Taiwan PSN   On web page https://www.spotify.com/tw/playstation/   I click the buttom "取得 PREMIUM 優惠". link to https://link.playstationmusic.com/...
  • 167 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 167 Views
  • 0 replies
  • 0 likes

Problem Paying spotify with Boleto Bancario

I live in Brazil and I'm trying to renew my subscription. I want to pay with Boleto Bancário, but it says my CPF is invalid. I'm 100% sure my cpf is correct.

  • Casual Listener
  • I live in Brazil and I'm trying to renew my subscription. I want to pay with Boleto Bancário, but it says my CPF is invalid. I'm 100% sure my cpf is correct.
  • 213 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 213 Views
  • 0 replies
  • 0 likes

Spotify on PlayStation

When I try and link my account it says it already linked I have tryed both my PSN accounts and same thing how can i unlink it because i do not know what account it is linked on.

  • Music Fan
  • When I try and link my account it says it already linked I have tryed both my PSN accounts and same thing how can i unlink it because i do not know what account it is linked on.
  • jetsetluv
  • Casual Listener
  • 259 Views
  • 2 replies
  • 0 likes
  • Login
  • 259 Views
  • 2 replies
  • 0 likes

30-day free trial not working

Hello, I "bought" the 30-day trial of Spotify Premium a month ago and already paid the 10€ for the next month, but for some reason my premium is gone now, any ideas why the 30 "free" trial-days weren't added?

  • Casual Listener
  • Hello, I "bought" the 30-day trial of Spotify Premium a month ago and already paid the 10€ for the next month, but for some reason my premium is gone now, any ideas why the 30 "free" trial-days weren...
  • zenderix
  • Casual Listener
  • 269 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 269 Views
  • 2 replies
  • 0 likes

Bank is having a bad day

I have been trying to pay for my subscription that I have had for a year and it says my bank is having a bad day. I have tried to switch cards and it still says that. I am very unimpressed that I have been having this issue for 2 months now and have ...

  • Newbie
  • I have been trying to pay for my subscription that I have had for a year and it says my bank is having a bad day. I have tried to switch cards and it still says that. I am very unimpressed that I hav...
  • 184 Views
  • 0 replies
  • 1 likes
  • Account
  • 184 Views
  • 0 replies
  • 1 likes

subscription

So my subscription for this month is supposed to end today, 5/3/15, and so I was planning to cancel today because I didn't want to pay 9.99 a month. I woke up and it said that it had already charged, so straight away I went online and canceled the su...

  • Newbie
  • So my subscription for this month is supposed to end today, 5/3/15, and so I was planning to cancel today because I didn't want to pay 9.99 a month. I woke up and it said that it had already charged,...
  • Taylor
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 188 Views
  • 1 replies
  • 0 likes

Account Opened Without Approval

I didn't open this account, and I didn't give approval for anyone to open an account for me. I started getting emails today, and I went to the spotify login page to reset the password for this mystery account. I logged in and even the information in ...

  • Newbie
  • I didn't open this account, and I didn't give approval for anyone to open an account for me.  I started getting emails today, and I went to the spotify login page to reset the password for this ...
  • Taylor
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 271 Views
  • 1 replies
  • 0 likes

change to spotify student from spotify premium

Hi, I've got a spotify premium account, but now I am student and want to change to student account. But everytimer I try, I'm told that it's not possible. Does everyone know how to change the account?

  • Newbie
  • Hi,   I've got a spotify premium account, but now I am student and want to change to student account. But everytimer I try, I'm told that it's not possible. Does everyone know how to change th...
  • Bittencourt
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • Account
  • 259 Views
  • 1 replies
  • 0 likes

SOMEONE HACKED MY ACCOUNT

PLEASE HELP ME!!!Someone by the name of Leon has hacked his way into my Spotify account and keeps deleting my playlists!I have screenshots/pictures:I'm not even logged on to 3 different ones, only my phone and pc.I don't even know who Leon is!No I'm ...

Screenshot_2016-02-01-07-09-59.png Screenshot_2016-02-15-08-20-25.png Screenshot_2016-02-22-15-02-07.png Snapchat-2177028091910155460.jpg
  • Casual Listener
  • PLEASE HELP ME!!! Someone by the name of Leon has hacked his way into my Spotify account and keeps deleting my playlists! I have screenshots/pictures: I'm not even logged on to 3 different ones,...
  • Jordi
  • Community Legend
  • 783 Views
  • 3 replies
  • 0 likes
  • Account
  • 783 Views
  • 3 replies
  • 0 likes

Logging out of Spotify Connect

Hi, how can I disconnect from a Spotify Connect device? Problem:I've been at a friend who has a Spotify Connect enabled device (Denon AVR x1200w). I registered in his W-LAN / WiFi and connected to his device. Since then I have the control over his de...

  • Newbie
  • Hi,   how can I disconnect from a Spotify Connect device?   Problem: I've been at a friend who has a Spotify Connect enabled device (Denon AVR x1200w). I registered in his W-LAN / WiFi...
  • 253 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 253 Views
  • 0 replies
  • 0 likes

2 charges this month in my account bank (unlimited + premium)

Good afternoon, I'm an unlimited Spotify user and I received 2 charges this month in my bank account (4,99 € per charge). One charge for being unlimited user and another one for premium user (this is false!).Please contact me for further details, I'v...

  • Casual Listener
  • Good afternoon,  I'm an unlimited Spotify user and I received 2 charges this month in my bank account (4,99 € per charge). One charge for being unlimited user and another one for premium user...
  • Janabedford
  • Casual Listener
  • 261 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
    Unlimited
  • 261 Views
  • 2 replies
  • 0 likes

Solved!! How can I make my upgrade to premium instant

A payment didn't take on my premium subscription (unsure why, funds were there and card details are still valid) so I automatically went down to the free version.I have updated my card details but it's saying it won't charge or renew until 1/4/16 whi...

  • Casual Listener
  • A payment didn't take on my premium subscription (unsure why, funds were there and card details are still valid) so I automatically went down to the free version. I have updated my card details but ...
  • Rgp_1806
  • Casual Listener
  • 918 Views
  • 2 replies
  • 0 likes
  • Premium
  • 918 Views
  • 2 replies
  • 0 likes

Spotify suddenly won't work in Australia

I've been a member of Spotify since it launched in the Uk. I have been using it with no problems in Australia for 3 years. Suddenly the msg comes up 'you can only use Spotify abroad for 14 days' this seems strange as I have had no problems for the la...

  • Newbie
  • I've been a member of Spotify since it launched in the Uk. I have been using it with no problems in Australia for 3 years. Suddenly the msg comes up 'you can only use Spotify abroad for 14 days' this...
  • 207 Views
  • 0 replies
  • 0 likes
  • Account
  • 207 Views
  • 0 replies
  • 0 likes

Volume problem

Why does my spotify premium playback go higher and lower during every song?

  • Newbie
  • Why does my spotify premium playback go higher and lower during every song?
  • 248 Views
  • 0 replies
  • 1 likes
  • Premium
  • 248 Views
  • 0 replies
  • 1 likes

Cancel one family account

Hi I have one premium account with two family account.Now I want to cancel one account which have never been in use... How can I cancel / delete the one account? RegardsSimon

  • Casual Listener
  • Hi   I have one premium account with two family account. Now I want to cancel one account which have never been in use...   How can I cancel / delete the one account?   Regards ...
  • kbrooksc
  • Community Legend
  • 312 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 312 Views
  • 3 replies
  • 0 likes