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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157106 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157106 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10633 Views
  • 3 replies
  • 10 likes
  • Security
  • 10633 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507427 Views
  • 985 replies
  • 112 likes
  • Account
  • 507427 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124527 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124527 Views
  • 74 replies
  • 12 likes

I can not reset my password

after clicked on reset my password button goes to my acount profile directly instead other page to reset it. there where for select a new pass, the older is required..https://www.spotify.com/ar/account/profile/ if I knew , I wouldnot ask not for#real...

  • Newbie
  • after clicked on reset my password button goes to my acount  profile directly instead other page to reset it. there where for select a new pass, the older is required.. https://www.spotify.com/...
  • Steph_B
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
  • 200 Views
  • 1 replies
  • 0 likes

Money taken before the renewal date

Hello, on december 17, 2015, I activated Spotify Premium for three months, so it will finish on March 17, but today, March 13, I've received a mail from Spotify, which says that I have authorized a payment for Spotify Premium. So I cancelled my subsc...

  • Newbie
  • Hello, on december 17, 2015, I activated Spotify Premium for three months, so it will finish on March 17, but today, March 13, I've received a mail from Spotify, which says that I have authorized a p...
  • Steph_B
  • Roadie
  • 252 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 252 Views
  • 1 replies
  • 0 likes

change my subscription over to new account which is already open

Biggest mistake using facebook to login so now i have had to ooen a new account as facebook is @#$&@# now im frustrated as i cant just get an email address to email someone to transfer my acxount over going back to old facebook account is not optiona...

  • Newbie
  • Biggest mistake using facebook to login so now i have had to ooen a new account as facebook is @#$&@# now im frustrated as i cant just get an email address to email someone to transfer my acxount...
  • Steph_B
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 181 Views
  • 1 replies
  • 0 likes

Cannot access Spotify Account page because "redirect loop"

When I am logged in on the Spotify web viewer, I cannot access my Spotify Account page (to change my info) because of a 'redirect loop.' This happens when I try to re-upgrade to Premium as well. I have tried on all devices and servers, with and witho...

  • Newbie
  • When I am logged in on the Spotify web viewer, I cannot access my Spotify Account page (to change my info) because of a 'redirect loop.' This happens when I try to re-upgrade to Premium as well. &nb...
  • Steph_B
  • Roadie
  • 335 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 335 Views
  • 1 replies
  • 0 likes

Canceling Subscription

Hi so I just recently just cancel my subscription on the 13th because that was my last day to get subscription for only $0.99. Anyhow when I canceled on that day I was thinking my premium subscription would stop working however today I realized I sti...

  • Newbie
  • Hi so I just recently just cancel my subscription on the 13th because that was my last day to get subscription for only $0.99. Anyhow when I canceled on that day I was thinking my premium subscriptio...
  • osornios
  • Spotify Star
  • 298 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 298 Views
  • 7 replies
  • 0 likes

i cant see my philips smart tv on "MY DEVICES" list and more..

hi guys, i have philips smart led tv and spotfy is installed in it from its app store. i can log in but i want to give orders from my android phone by using "play on that bla bla device" nice ha? but i cant see my philips tv as a device on that list,...

  • Casual Listener
  • hi guys, i have philips smart led tv and spotfy is installed in it from its app store. i can log in but i want to give orders from my android phone by using "play on that bla bla device" nice ha? &n...
  • domienz
  • Casual Listener
  • 183 Views
  • 1 replies
  • 0 likes
  • Other
  • 183 Views
  • 1 replies
  • 0 likes

Spotify thinks I'm abroad when I'm not

It's probably cause I had a proxy before, but it says I am abroad. Haven't left Canada. How do I fix this?

  • Newbie
  • It's probably cause I had a proxy before, but it says I am abroad. Haven't left Canada. How do I fix this?
  • KatesHere
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 176 Views
  • 1 replies
  • 0 likes

Issue Form Not Working

Hello Spotify, I tried to submit a user form, but your process is broken and says "my session has ended" before I can submit. My true problem is below:Hello Spotify,I am being charged twice, once from an address Stockholm on the 11th of MArch, and on...

  • Casual Listener
  • Hello Spotify,   I tried to submit a user form, but your process is broken and says "my session has ended" before I can submit.   My true problem is below: Hello Spotify, I am being c...
  • Steph_B
  • Roadie
  • 280 Views
  • 3 replies
  • 0 likes
  • Account
  • 280 Views
  • 3 replies
  • 0 likes

Question from S Unlimited user wanting to use free trial of S Premium

Hi I am a Spotify Unlimited user and would like to use my 30 day free trial of the Premium service. It is my understanding that Spotify Unlimited is soon to be phased out, but I am not sure of the details. I was shown this message: "You have 17 days ...

  • Newbie
  •   Hi   I am a Spotify Unlimited user and would like to use my 30 day free trial of the Premium service. It is my understanding that Spotify Unlimited is soon to be phased out, but I a...
  • Steph_B
  • Roadie
  • 202 Views
  • 1 replies
  • 0 likes
  • Unlimited
  • 202 Views
  • 1 replies
  • 0 likes

Solved!! Using Spotify premium simultaneously on 2 or 3 devices?

Greetings! My son has a Spotify free account, and he can stream music on two devices simultanously. Of course, only in shuffle mode and with adds. However, I recently payed for a Premium account to get rid of adds, shuffle and have a better quality. ...

  • Casual Listener
  • Greetings! My son has a Spotify free account, and he can stream music on two devices simultanously. Of course, only in shuffle mode and with adds. However, I recently payed for a Premium account to g...
  • Steph_B
  • Roadie
  • 474 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 474 Views
  • 1 replies
  • 0 likes

Spotify premium

En diciembre de 2016 habia la promocion de que ai pagabas 100 pesos te daban 3 meses de spotify premium,yo ingresé una tarjeta de $300 el 19 de diciembre cuando aún la promocion de 3 meses seguia en pie.Mi cuenta spotify premium caduca el 19 marzo pe...

  • Newbie
  • En diciembre de 2016 habia la promocion de que ai pagabas 100 pesos te daban 3 meses de spotify premium,yo ingresé una tarjeta de $300 el 19 de diciembre cuando aún la promocion de 3 meses seguia en ...
  • Steph_B
  • Roadie
  • 233 Views
  • 1 replies
  • 0 likes
  • Account
  • 233 Views
  • 1 replies
  • 0 likes

Facebook Disabled My Account

A few weeks ago Facebook decided to disable my account and not tell me why. Now I can't log into my old Spotify account because I used that Fb account to make it. I was just wondering if there was a way to recover that account, or at least the playli...

  • Newbie
  • A few weeks ago Facebook decided to disable my account and not tell me why. Now I can't log into my old Spotify account because I used that Fb account to make it. I was just wondering if there was a ...
  • Steph_B
  • Roadie
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
  • 235 Views
  • 1 replies
  • 0 likes

trying to invite a family member, but spotify claims she has an account in a different country

My wife originally opened a spotify account in france, but has not used it. We currently live in the US, and I have a family account and want to invite her to that so that she can enjoy spotify premium. However, spotify won't allow her to accept the ...

  • Newbie
  • My wife originally opened a spotify account in france, but has not used it. We currently live in the US, and I have a family account and want to invite her to that so that she can enjoy spotify premi...
  • Steph_B
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 165 Views
  • 1 replies
  • 0 likes

Delete my account linked by facebook

How can i delete my free account created with facebook? I've already tried to contact support, but i've received nothing.Thank you

  • Newbie
  • How can i delete my free account created with facebook? I've already tried to contact support, but i've received nothing. Thank you
  • Steph_B
  • Roadie
  • 191 Views
  • 1 replies
  • 1 likes
  • Account
  • 191 Views
  • 1 replies
  • 1 likes

fb account

How do I delete my Facebook spotify accounts so I can link it to my other spotify account??

  • Visitor
  • How do I delete my Facebook spotify accounts so I can link it to my other spotify account??
  • Steph_B
  • Roadie
  • 229 Views
  • 1 replies
  • 0 likes
  • Account
  • 229 Views
  • 1 replies
  • 0 likes

Gift Card Purchases in Large Quantities

I would like to purchase Spotify gift cards for a girl's weekend as a "Thank You" gift since I love music. How can I purchase (12) of these one month premium packages and would you offer me a discount like you do with your family offer. Thanks

  • Newbie
  • I would like to purchase Spotify gift cards for a girl's weekend as a "Thank You" gift since I love music. How can I purchase (12) of these one month premium packages and would you offer me a discoun...
  • Steph_B
  • Roadie
  • 1239 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 1239 Views
  • 1 replies
  • 0 likes

Student Subscription

So I have been using spotify premium for a year now with the student discount, but I recently got charged $9.99 when it should be $4.99. Do I have to sign up for the student discount again?

  • Newbie
  • So I have been using spotify premium for a year now with the student discount, but I recently got charged $9.99 when it should be $4.99. Do I have to sign up for the student discount again?
  • niva87
  • Casual Listener
  • 241 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 241 Views
  • 2 replies
  • 0 likes

Premium account

I'm a student but it charged me for the normal premium account how do I get my money back?

  • Newbie
  • I'm a student but it charged me for the normal premium account how do I get my money back?
  • Steph_B
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • Premium
  • 231 Views
  • 1 replies
  • 0 likes

Playlist won't donwload on laptop and pc

Hallo, I have spotify premium and I can't donwload my playlist on my laptop and pc so i can't listen offline. But when i want to download it on my phone its no problem. I hope someone can help me so I can download my music on my laptop and pc. Greeti...

  • Regular
  • Hallo,   I have spotify premium and I can't donwload my playlist on my laptop and pc so i can't listen offline. But when i want to download it on  my phone its no problem. I hope someone ...
  • Steph_B
  • Roadie
  • 170 Views
  • 1 replies
  • 0 likes
  • Premium
  • 170 Views
  • 1 replies
  • 0 likes