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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156357 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156357 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10606 Views
  • 3 replies
  • 10 likes
  • Security
  • 10606 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506683 Views
  • 985 replies
  • 112 likes
  • Account
  • 506683 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124461 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124461 Views
  • 74 replies
  • 12 likes

Adding music from my pc to Spotify

Im trying to add some music from my laptop to Spotify but no joy. Have clicked local files but it does nothing. Also tried importing playlist from itunes and it does nothing. Is there any way I can listen to none spotify artists through Spotify? Sure...

  • Newbie
  • Im trying to add some music from my laptop to Spotify but no joy.   Have clicked local files but it does nothing. Also tried importing playlist from itunes and it does nothing.   Is the...
  • Steph_B
  • Roadie
  • 303 Views
  • 1 replies
  • 0 likes
  • Premium
  • 303 Views
  • 1 replies
  • 0 likes

Solved!! Not showing on timeline

I have upgraded my acc to premium and also did connected to facebook but it's not showing on my timeline what im listening to,even when i've turn on "show activity". Any idea why?

  • Newbie
  • I have upgraded my acc to premium and also did connected to facebook but it's not showing on my timeline what im listening to,even when i've turn on "show activity". Any idea why?
  • Steph_B
  • Roadie
  • 449 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 449 Views
  • 1 replies
  • 0 likes

Redeem code

I bought 2 redeem code 30$ each.After I used first of them everything was ok.But after success used second I got a message:Your subscription payment failed. Order IDs966592707014966585370010

  • Visitor
  • I bought 2 redeem code 30$ each. After I used first of them everything was ok. But after success used second I got a message: Your subscription payment failed.   Order IDs 966592707014 96...
  • Steph_B
  • Roadie
  • 237 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 237 Views
  • 1 replies
  • 0 likes

Spotify Gift Card

So I wanted to gift 3 months of spotify membership to someone, I filled in the web form my email and his/hers selected card layout after submitting form there was no confirmation message.gift card, Premium, Subscription So the question is did he/she ...

  • Newbie
  • So I wanted to gift 3 months of spotify membership to someone, I filled in the web form my email and his/hers selected card layout after submitting form there was no confirmation message.gift card, P...
  • Steph_B
  • Roadie
  • 230 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 230 Views
  • 1 replies
  • 0 likes

On 3 month for 99p and want to start with student spotify?

as above i am on a 3 month for 99p and want to start with student spotify? How do I set this up so it goes from 3 month @ 99p to £4.99 student rate? TIA

  • Newbie
  • as above i am on a 3 month for 99p and want to start with student spotify? How do I set this up so it goes from 3 month @ 99p to £4.99 student rate? TIA
  • Steph_B
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 210 Views
  • 1 replies
  • 0 likes

move playlist from one account to another

i created a new account and want to move my playlists to the new account. how can i do that?

  • Newbie
  • i created a new account and want to move my playlists to the new account. how can i do that?
  • Steph_B
  • Roadie
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
  • 208 Views
  • 1 replies
  • 0 likes

Error Code 3 - Help!!

English----------Hi spotify. i wanna know why i cant connect to my acc. I see the error 3. Im banned? Why? Any explain?I need backup my music pls, im an old user. pleasThanks Spanish-----------Hola Spotify, queria saber porque no puedo acceder a una ...

  • Newbie
  • English ---------- Hi spotify. i wanna know why i cant connect to my acc. I see the error 3. Im banned? Why? Any explain? I need backup my music pls, im an old user. pleas Thanks     ...
  • KatesHere
  • Community Legend
  • 3626 Views
  • 1 replies
  • 0 likes
  • Account
  • 3626 Views
  • 1 replies
  • 0 likes

Spotify not syncing between devices

Hello! I have spotify premium on my laptop and my iPhone. My playlists weren't syncing between devices so i deleted spotify on my phone and reinstalled and now I have no playlists on my phone. When I follow a playlist on my phone it does not sync to ...

  • Newbie
  • Hello!   I have spotify premium on my laptop and my iPhone. My playlists weren't syncing between devices so i deleted spotify on my phone and reinstalled and now I have no playlists on my phon...
  • Steph_B
  • Roadie
  • 1556 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 1556 Views
  • 1 replies
  • 0 likes

Uploading Spotify and it's files to one drive.

I have run into a roadblock of sorts. I'm sure the answer is out there, just overlooked. I am trying to find information on how one would be able to upload all acquired music to Windows One drive? OS there anyone out there with the wisdom? Is it poss...

  • Newbie
  • I have run into a roadblock of sorts. I'm sure the answer is out there, just overlooked. I am trying to find information on how one would be able to upload all acquired music to Windows One drive? OS...
  • Steph_B
  • Roadie
  • 2048 Views
  • 1 replies
  • 0 likes
  • Other
  • 2048 Views
  • 1 replies
  • 0 likes

Cancelling Spotify Account

I received an email today thanking me for my payment for Spotify premium. However, I never created the account and I definitely didn't pay for Spotify premium. I tried contacting customer service through the contact me form but every time I've gone t...

  • Newbie
  • I received an email today thanking me for my payment for Spotify premium. However, I never created the account and I definitely didn't pay for Spotify premium. I tried contacting customer service thr...
  • Steph_B
  • Roadie
  • 394 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 394 Views
  • 1 replies
  • 0 likes

Hacked account

Good evening,It appeared someone had hacked my account. I immediately changed the password and discconect spotify on all devices and now the problem appears to be solved. I didn't have a credit card connected to it, because spotify premium was given ...

  • Casual Listener
  • Good evening, It appeared someone had hacked my account. I immediately changed the password and discconect spotify on all devices and now the problem appears to be solved. I didn't have a credit car...
  • Steph_B
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 190 Views
  • 1 replies
  • 0 likes

My account has been hacked. Please please help

I discovered my account has been hacked because I received an email saying the email address in my account has been changed. I have emailed the email address that they provided to try and solve this issue but haven't gotten an answer back. The hacker...

  • Casual Listener
  • I discovered my account has been hacked because I received an email saying the email address in my account has been changed. I have emailed the email address that they provided to try and solve this ...
  • Steph_B
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • Security
  • 184 Views
  • 1 replies
  • 0 likes

Cannot update payment details on any device or browser.

Cannot update payment details on any device or browser. I got a new card recently and my old card has been deactivated. Spotify has been emailing and reminding me every time I log in wether it's on my laptop, phone or computer that I need to update m...

  • Newbie
  • Cannot update payment details on any device or browser. I got a new card recently and my old card has been deactivated. Spotify has been emailing and reminding me every time I log in wether it's on m...
  • Steph_B
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 193 Views
  • 1 replies
  • 0 likes

I canceled my spotify about a month ago

I canceled my spotify about a month ago and was charged for a subscription. I need to have this charge reversed. Please contact me soon. I don't want anymore charges.

  • Newbie
  • I canceled my spotify about a month ago and was charged for a subscription. I need to have this charge reversed. Please contact me soon. I don't want anymore charges.
  • Steph_B
  • Roadie
  • 238 Views
  • 1 replies
  • 0 likes
  • Account
  • 238 Views
  • 1 replies
  • 0 likes

Spotify Premium - HELP! Account Hacked!

This afternoon I received an email saying that my account's email address was changed. It was most certainly not changed by me. The email it was changed to was a strange one. I have loss all access to the account. I ask have been getting ignored in t...

  • Casual Listener
  • This afternoon I received an email saying that my account's email address was changed. It was most certainly not changed by me. The email it was changed to was a strange one. I have loss all access t...
  • Lacheyangel
  • Casual Listener
  • 236 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 236 Views
  • 2 replies
  • 0 likes

Some playlists GONE

I have Spotify premium and I recently went through MOST of my playlists and clicked "make secret". I went back to my playlists and a majority are gone!! It's as if Spotify just deleted playlists whether or not I had made them secret. I had quite a fe...

  • Regular
  • I have Spotify premium and I recently went through MOST of my playlists and clicked "make secret". I went back to my playlists and a majority are gone!! It's as if Spotify just deleted playlists whet...
  • Swanny
  • Community Legend
  • 525 Views
  • 9 replies
  • 0 likes
  • Account
    Other
    Premium
  • 525 Views
  • 9 replies
  • 0 likes

A Beautiful Mind Soundtrack

I found and saved the soundtrack for the movie A Beautiful Mind (James Horner and Various Artists) but it will not play. The titles are listed but not highlighted so what exactly does that mean?

  • Casual Listener
  • I found and saved the soundtrack for the movie A Beautiful Mind (James Horner and Various Artists) but it will not play.  The titles are listed but not highlighted so what exactly does that mean?
  • rmweavil
  • Casual Listener
  • 433 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 433 Views
  • 2 replies
  • 0 likes

Spotify family plan

Hi there, I subscribed for spotify premium a while back and I thought I would upgrade to the family plan so my sister could listen to music too. But we are having major problems with it. Only one of us can be listening to music at a time. If the othe...

  • Newbie
  • Hi there, I subscribed for spotify premium a while back and I thought I would upgrade to the family plan so my sister could listen to music too. But we are having major problems with it. Only one of ...
  • osornios
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • Premium
  • 233 Views
  • 1 replies
  • 0 likes

Eternal Loading

I can't even add my credit card data because of this. I have the same problem in the PC and the Phonehttp://i.imgur.com/v05f4iZ.png

  • Casual Listener
  • I can't even add my credit card data because of this. I have the same problem in the PC and the Phone http://i.imgur.com/v05f4iZ.png
  • osornios
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • Premium
  • 185 Views
  • 1 replies
  • 0 likes

Songs gone of artist on only one account

Hey there, My problem is if i go to the artist his profile it says no musics.I first had a account called Riduan but it wasn't premium anymore and i made a new account this one. Made it premium but now i can't find any albums of that artist on this a...

  • Casual Listener
  • Hey there, My problem is if i  go to the artist his profile it says no musics. I first had a account called Riduan but it wasn't premium anymore and i made a new account this one. Made it premi...
  • osornios
  • Spotify Star
  • 202 Views
  • 4 replies
  • 0 likes
  • Other
  • 202 Views
  • 4 replies
  • 0 likes