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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398580 Views
  • 948 replies
  • 107 likes
  • Account
  • 398580 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171553 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171553 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99115 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99115 Views
  • 68 replies
  • 10 likes

2 accounts 1 credit card

After using Songza and Rdio, apple music and spotify seen so archaic. However, I have opened a new account at home to use with the sonos system. No issue.I also have a sonos in the office, so I opened another separate account, which seems so illogica...

  • Casual Listener
  • After using Songza and Rdio, apple music and spotify seen so archaic. However, I have opened a new account at home to use with the sonos system. No issue. I also have a sonos in the office, so I ope...
  • kbrooksc
  • Community Legend
  • 581 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 581 Views
  • 5 replies
  • 0 likes

Solved!! Song request

I have scoured all of your support pages and none of them help at all. I just want to talk to someone about getting a song on to spotify. I am not the artist, i am not a label. I just want to have this song on my offline and spotify doesnt offer this...

  • Casual Listener
  • I have scoured all of your support pages and none of them help at all. I just want to talk to someone about getting a song on to spotify. I am not the artist, i am not a label. I just want to have th...
  • kbrooksc
  • Community Legend
  • 230 Views
  • 3 replies
  • 1 likes
  • Premium
  • 230 Views
  • 3 replies
  • 1 likes

Premium Payment issue...

I try to pay premium account payment for 1 week but I cant. From the support link, I send a message that includes the problems I have and I have done what they told me like; I tried Chrome, Internet Explorer, Mozilla and Opera browsers and also their...

  • Newbie
  • I try to pay premium account payment for 1 week but I cant. From the support link, I send a message that includes the problems I have and I have done what they told me like;    I tried Ch...
  • kbrooksc
  • Community Legend
  • 114 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 114 Views
  • 1 replies
  • 0 likes

Paid for full subscription when I am a student

Hi, just wondering if anyone can help me out? I'm new to Spotify (well, just before Christmas) and I haven't been on it since before Christmas so when I logged on last night I was automatically charged the full price of £12.99 but I have an NUS card ...

  • Newbie
  • Hi, just wondering if anyone can help me out?  I'm new to Spotify (well, just before Christmas) and I haven't been on it since before Christmas so when I logged on last night I was automaticall...
  • kbrooksc
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 131 Views
  • 1 replies
  • 0 likes

New Fido number and device

I registered linked to a Fido account. I have since got a different Fido number and differ device.. How do I link to new phone number and phone plan without needing to create a new account. I can still access old account but not as premium

  • Newbie
  • I registered linked to a Fido account. I have since got a different Fido number and differ device.. How do I link to new phone number and phone plan without needing to create a new account. I can sti...
  • kbrooksc
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • Premium
  • 166 Views
  • 1 replies
  • 0 likes

I got charged student discount rate even tho it says I'm not eligible.

I got charged the $4.99 rate when I tried to apply for the student discount. My account currently says I'm using "spotify free" but I got an email from my credit card provider telling me I got charged the $4.99. Will I be getting a credit for that? H...

  • Newbie
  • I got charged the $4.99 rate when I tried to apply for the student discount. My account currently says I'm using "spotify free" but I got an email from my credit card provider telling me I got charge...
  • kbrooksc
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 145 Views
  • 1 replies
  • 0 likes

Solved!! Got charged wrong subscription

Spotify charged me 9.99 today but I just started my Student 4.99 subscription. I canceled my 9.99 subscription even before it ended. How can I fix this?

  • Newbie
  • Spotify charged me 9.99 today but I just started my Student 4.99 subscription. I canceled my 9.99 subscription even before it ended. How can I fix this?
  • kbrooksc
  • Community Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 292 Views
  • 1 replies
  • 0 likes

No puedo dar de baja mi cuenta premium. Me la cobran en dólares y no en pesos ARG

Hola me están cobrando en dólares el equivalente a los 36$ q sale x mes. Realmente no quiero pagar en moneda extranjera. Nunca pensé que mi banco lo iba a hacer esa conversión. Quiero dar de baja la cuenta y no puedo. Alguien puede ayudarme?Gracias.A...

  • Newbie
  • Hola me están cobrando en dólares el equivalente a los 36$ q sale x mes. Realmente no quiero pagar en moneda extranjera. Nunca pensé que mi banco lo iba a hacer esa conversión. Quiero dar de baja la ...
  • Gimli98
  • Roadie
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

I was charged FOUR TIMES for spotify premium today.

I was trying to sign up for the student discount but every time I got to the page where you type in your schools name it would tell me that the information wasn't valid and I needed to check my status at a later time. I refilled out the form thinking...

  • Casual Listener
  • I was trying to sign up for the student discount but every time I got to the page where you type in your schools name it would tell me that the information wasn't valid and I needed to check my statu...
  • Callum221
  • Music Fan
  • 205 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 205 Views
  • 2 replies
  • 0 likes

Solved!! I thought I canceled my premium trial, but I was charged

I set a reminder on my phone to cancel the subscription. I distinctly remember the cancellation process, but I got charged today. I logged into my account to double check and SURPRISE! It didnt get cancelled for some reason? I went through the cancel...

  • Newbie
  • I set a reminder on my phone to cancel the subscription. I distinctly remember the cancellation process, but I got charged today. I logged into my account to double check and SURPRISE! It didnt get c...
  • Callum221
  • Music Fan
  • 419 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 419 Views
  • 3 replies
  • 0 likes

my spotify trial ends today and before i could cancel they charged me can i get a refund??

today my tiral ends and i was trying to cancel it around 4:00 this afternoon and when i did they had already charged me for this month and i really dont want to contiune on usign premium.. i need a refund asap

  • Newbie
  • today my tiral ends and i was trying to cancel it around 4:00 this afternoon and when i did they had already charged me for this month and i really dont want to contiune on usign premium.. i need a r...
  • Callum221
  • Music Fan
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Solved!! Can't play music offline on iphone

Hi Just downloaded spotify on my iphone, all my playlists are there but when I press available offline a grey arrow pointing down appears next to the tracks but not green and doesn't seem to download/sync. I've on wifi, I can play music, but can't of...

  • Casual Listener
  • Hi  Just downloaded spotify on my iphone, all my playlists are there but when I press available offline a grey arrow pointing down appears next to the tracks but not green and doesn't seem to ...
  • russellpipe
  • Newbie
  • 2193 Views
  • 3 replies
  • 0 likes
  • Other
  • 2193 Views
  • 3 replies
  • 0 likes

Premium no longer billing through sprint?

For the past few years I have had Spotify premium set up through sprint. The $9.99 charge would be added on to my phone bill each month. Today I got an email from spotify saying that there was a billing error. So I logged into my sprint account tryin...

  • Newbie
  •   For the past few years I have had Spotify premium set up through sprint. The $9.99 charge would be added on to my phone bill each month. Today I got an email from spotify saying that there wa...
  • 843 Views
  • 0 replies
  • 0 likes
  • Premium
  • 843 Views
  • 0 replies
  • 0 likes

Free?

I use Spotify on my iPad and my 48 hour trial ended. After I got on after the trial it said the radio is still free. I would just like to know if the Spotify app is free after the 48 hour trial has ended. My account has me marked as a Spotify free me...

  • Casual Listener
  • I use Spotify on my iPad and my 48 hour trial ended. After I got on after the trial it said the radio is still free. I would just like to know if the Spotify app is free after the 48 hour trial has e...
  • nicolechan-10
  • Newbie
  • 202 Views
  • 3 replies
  • 0 likes
  • 202 Views
  • 3 replies
  • 0 likes

Solved!! Does premium users can use sporify all over?

Hey, I'm a premium user from California, and I'm about to travel to Israel.I know Spotify doesn't work there, but will I be able to use it as a premium user?Thank you!

  • Regular
  • Hey, I'm a premium user from California, and I'm about to travel to Israel. I know Spotify doesn't work there, but will I be able to use it as a premium user? Thank you!
  • Ynui
  • Regular
  • 262 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 262 Views
  • 3 replies
  • 0 likes

COBRO SIN SERVICIO PREMIUM

Tengo 5 Veces el cargo a mi Tarjeta el dia d ayer y PREMIUM Sigue pausado.

  • Casual Listener
  • Tengo 5 Veces el cargo a mi Tarjeta el dia d ayer y PREMIUM Sigue pausado.
  • gerry0002
  • Casual Listener
  • 157 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 157 Views
  • 2 replies
  • 0 likes

reclamo

Bueno compre en diciembre la oferta de 3meses por 0.99 y pues bueno la page con la tarjeta de mi madre y mi hermana y madre tambien la compraron y me cobraron mas de 60 dolares osea necesito un reembolso

  • Newbie
  • Bueno compre en diciembre la oferta de 3meses por 0.99 y pues bueno la page con la tarjeta de mi madre y mi hermana y madre tambien la compraron y me cobraron mas de 60 dolares osea necesito un reemb...
  • Juan
  • Spotify Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • Premium
  • 150 Views
  • 1 replies
  • 0 likes

Solved!! Password won't update

I change my password and then log out of the app and when I log back into the app after changing the password it still will only log in with the password I had before I changed it, someone help me? Is there a solution to getting my password to change...

  • Newbie
  • I change my password and then log out of the app and when I log back into the app after changing the password it still will only log in with the password I had before I changed it, someone help me? I...
  • Juan
  • Spotify Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 281 Views
  • 1 replies
  • 0 likes

No Browse Button

Hi I am a premium user for over a year. For the last one week I cannot find the Browse button on the menu. What to do?

  • Newbie
  • Hi I am a premium user for over a year. For the last one week I cannot find the Browse button on the menu. What to do?
  • Juan
  • Spotify Legend
  • 475 Views
  • 1 replies
  • 0 likes
  • Premium
  • 475 Views
  • 1 replies
  • 0 likes

Impossible to change county in account section

Hello,I'm trying to logIn on my desktop PC and see this error message:after clicking on update your profile I only see 1 country in the dropdown any ideas?

Spotify 2016-02-11 16.12.01.png sp2.png
  • Casual Listener
  • Hello, I'm trying to logIn on my desktop PC and see this error message: after clicking on update your profile I only see 1 country in the dropdown      any idea...
  • Bittencourt
  • Spotify Star
  • 248 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 248 Views
  • 3 replies
  • 0 likes