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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83157 Views

29 replies

0 likes

  • 83157 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104006 Views

10 replies

3 likes

Account
Login
  • 104006 Views
  • 10 replies
  • 3 likes

account due to expire

Hi, my account is due to expire, but my bundle with my network provider still has another 6 months to run (who pay for the service) Ive contacted them and everything is fine at their end. I need to find out if this is just a mistake in subscription s...

Newbie

Hi, my account is due to expire, but my bundle with my network provider still has another 6 months to run (who pay for the service) Ive contacted them and everything is fine at their end. I need to f...

kbrooksc

Community Legend

285 Views

1 replies

0 likes

Account
Premium
Subscription
  • 285 Views
  • 1 replies
  • 0 likes

Premium not working

Hi, I payed this month Spotify premium and I can't use the premium options on my phone. In my account it says that I have premium and I can use it in my tablet but I can't in my iPhone. I logged out 3 times to see what happen and still not working

Newbie

Hi, I payed this month Spotify premium and I can't use the premium options on my phone. In my account it says that I have premium and I can use it in my tablet but I can't in my iPhone. I logged out ...

kbrooksc

Community Legend

272 Views

1 replies

0 likes

Premium
  • 272 Views
  • 1 replies
  • 0 likes

Can't buy premium - Wrong Country?

I tried to sign up for premium today. Its asking for my zip code but i live in canada so its a postal code. I tried putting that in and it gives an error message saying invalid zip code. I looked at my profile and its showing im in the US and won't l...

Newbie

I tried to sign up for premium today. Its asking for my zip code but i live in canada so its a postal code. I tried putting that in and it gives an error message saying invalid zip code. I looked at ...

kbrooksc

Community Legend

915 Views

1 replies

0 likes

Account
Premium
  • 915 Views
  • 1 replies
  • 0 likes

I can't change my country

When I try to log onto Spotify on the computer it tells me that my country does not match the one set in my profile. I'm from Canada and it says I'm the in US. When i went to go change it the only option was USA, no other countries. So now I can't lo...

Newbie

When I try to log onto Spotify on the computer it tells me that my country does not match the one set in my profile. I'm from Canada and it says I'm the in US. When i went to go change it the only op...

kbrooksc

Community Legend

368 Views

1 replies

0 likes

Account
Login
Other
  • 368 Views
  • 1 replies
  • 0 likes

I was charged for premium even though I canceled premium and was using free

Is there any type of support people I can email about them charging me even though I don't have premium??????

Newbie

Is there any type of support people I can email about them charging me even though I don't have premium??????

kbrooksc

Community Legend

301 Views

1 replies

0 likes

Account
Premium
Subscription
  • 301 Views
  • 1 replies
  • 0 likes

Anyone else just literally got hacked?

I was just listening to one of my playlists on a car rie and someone literally hacked my spotify and changed my password at that instance. It's weird because they used it to listen to music lol. I removed my card for now. Any other things you guys ca...

Newbie

I was just listening to one of my playlists on a car rie and someone literally hacked my spotify and changed my password at that instance. It's weird because they used it to listen to music lol. I re...

kbrooksc

Community Legend

318 Views

1 replies

0 likes

Account
Security
  • 318 Views
  • 1 replies
  • 0 likes

account doesnt exist anymore

so i got a spotify premium trial for 30 days and cancelled before the 30 days ended so i didnt get charged, but it still charged me anyway. i disputed and got my money back, but now ehenver i try to sign into my accound it won't let me anymore, givin...

Newbie

so i got a spotify premium trial for 30 days and cancelled before the 30 days ended so i didnt get charged, but it still charged me anyway. i disputed and got my money back, but now ehenver i try to ...

kbrooksc

Community Legend

433 Views

1 replies

0 likes

Account
Login
Premium
  • 433 Views
  • 1 replies
  • 0 likes

Is Spotify free on the computer

So I did some reading about spotify premium and what i saw was spotify free was only for a 30 day trial. So does that mean after 30 days i can't listen to spotify on my computer? And if so do I have to cancel in order not to be charged? If that is al...

Newbie

So I did some reading about spotify premium and what i saw was spotify free was only for a 30 day trial. So does that mean after 30 days i can't listen to spotify on my computer? And if so do I have ...

KatesHere

Community Legend

10275 Views

1 replies

0 likes

Free
  • 10275 Views
  • 1 replies
  • 0 likes

Stolen Account

Turkish: merhaba türkiyede yaşıyorum paradeshop.net isimli siteden hesap aldım hesap çalıntı imiş fakat farketmeden önce kart bilgilerimi yazmıştım ve şuan kart bilgilerim hala orda iptal etmek ve kullanıcısına hesabı geri vermek istiyorumEnglish: Hi...

Newbie

Turkish:   merhaba türkiyede yaşıyorum paradeshop.net isimli siteden hesap aldım hesap çalıntı imiş fakat farketmeden önce kart bilgilerimi yazmıştım ve şuan kart bilgilerim hala orda iptal et...

334 Views

0 replies

0 likes

Account
Other
Premium
Security
  • 334 Views
  • 0 replies
  • 0 likes

Student Discount Error

I tried to get the student discount premium subscription, but it kept not accepting my student information. When I checked my bank account this morning I had been charged $5.48 four times and I still don't have premium. HELP

Newbie

I tried to get the student discount premium subscription, but it kept not accepting my student information. When I checked my bank account this morning I had been charged $5.48 four times and I still...

KatesHere

Community Legend

311 Views

1 replies

0 likes

Account
Premium
  • 311 Views
  • 1 replies
  • 0 likes

Subscription cost incresed from £4.99 to £9.99?

Hi, I have a studen subscription for £4.99 a month. I have had this for around a year and had no issues with payment. I just happened to see on my bank statement that for the past three months spotify have debited £9.99 from my account... without my ...

Newbie

Hi,   I have a studen subscription for £4.99 a month. I have had this for around a year and had no issues with payment. I just happened to see on my bank statement that for the past three mo...

hannahkershaw98

Newbie

568 Views

2 replies

0 likes

  • 568 Views
  • 2 replies
  • 0 likes

Change of sign in method

Hi! I have deleted my facebook app from my mobile, and I cannot sign in on the mobile app without the facebook app so I want to change the sing in method from Facebook to an ordinary User and Password. Is it possible? Thanks

Casual Listener

Hi!   I have deleted my facebook app from my mobile, and I cannot sign in on the mobile app without the facebook app so I want to change the sing in method from Facebook to an ordinary User an...

KatesHere

Community Legend

373 Views

1 replies

0 likes

Login
  • 373 Views
  • 1 replies
  • 0 likes

Cant' logon on

I just downloaded spotify. I have an account and have my user name and password. It will not let me log on/ I have tried and tried... I am logging on NOT with facebook. I put in my user name and password. What am I doing wrong? Thank you

Newbie

I just downloaded spotify.  I have an account and have my user name and password.  It will not let me log on/  I have tried and tried... I am logging on NOT with facebook.  I pu...

user-removed

Not applicable

466 Views

2 replies

1 likes

  • 466 Views
  • 2 replies
  • 1 likes

Please Delete my Account

will you please delete my Spotify account? I barely ever use it & I have premium but I would like to delete my whole account. thx.

Newbie

will you please delete my Spotify account? I barely ever use it & I have premium but I would like to delete my whole account. thx. 🙂

Ryszard1942

Newbie

593 Views

3 replies

0 likes

Premium
  • 593 Views
  • 3 replies
  • 0 likes

Credit card window gets blocked

Hey guys, I tried to subscribe to spotify premium, but the window where I was supposed to enter my credit card information got blocked. I have checked my Safari settings and there should not be a problem. I have attached a screenshot of it Regards,Sa...

Newbie

Hey guys,   I tried to subscribe to spotify premium, but the window where I was supposed to enter my credit card information got blocked. I have checked my Safari settings and there should not...

kbrooksc

Community Legend

370 Views

1 replies

0 likes

Account
Other
Premium
Security
Subscription
Unlimited
  • 370 Views
  • 1 replies
  • 0 likes

Linking to facebook

Ok, I'm having some issues. I apparently have 2 spotify accounts and didn't know it. I just upgraded the one I always use, but none of my playlists are showing for anyone. So I tried linking it to facebook and it tells me that an account is already l...

Newbie

Ok, I'm having some issues. I apparently have 2 spotify accounts and didn't know it. I just upgraded the one I always use, but none of my playlists are showing for anyone. So I tried linking it to fa...

kbrooksc

Community Legend

335 Views

1 replies

0 likes

Account
Other
Premium
  • 335 Views
  • 1 replies
  • 0 likes

I've paid for premium, but there is an error.

Hi guys.So, I decided to get Premium account. And when there was "Waiting to finish transaction" page, my computer got BSoD*. And now I have Premium, I want to cancel it, but I can't. On the page with subscription I have a message with "Your payment ...

Newbie

Hi guys. So, I decided to get Premium account. And when there was "Waiting to finish transaction" page, my computer got BSoD*. And now I have Premium, I want to cancel it, but I can't. On the page...

kbrooksc

Community Legend

280 Views

1 replies

0 likes

Premium
  • 280 Views
  • 1 replies
  • 0 likes

CHARGED FOR PREMUIM WHEN I SHOULDNT BE!!

Just realised I've been charged for Spotify Premium for the past 10 months even though I've never agreed to this and on my account it says Free not Premium and I have never had PREMUIM . I am trying to contact Spotify as I want an explanation and ref...

Newbie

Just realised I've been charged for Spotify Premium for the past 10 months even though I've never agreed to this and on my account it says Free not Premium and I have never had PREMUIM . I am trying ...

kbrooksc

Community Legend

400 Views

1 replies

0 likes

Account
  • 400 Views
  • 1 replies
  • 0 likes

Family subscription

When accepting my invite to my son it just comes up with we are not in the same country?

Casual Listener

When accepting my invite to my son it just comes up with we are not in the same country?

kyleg71

Casual Listener

515 Views

4 replies

0 likes

Premium
  • 515 Views
  • 4 replies
  • 0 likes

Available devices

I am logged onto my iPhone with my Spotify Premium account. Every now and then when I look at my available devices there is an unknown account. Does this mean this user has access to my account or that they are on the same wifi with their own Spotify...

Newbie

 I am logged onto my iPhone with my Spotify Premium account.  Every now and then when I look at my available devices there is an unknown account.  Does this mean this user has access t...

kbrooksc

Community Legend

351 Views

1 replies

0 likes

Security
  • 351 Views
  • 1 replies
  • 0 likes