Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hey, I'm a premium user from California, and I'm about to travel to Israel.I know Spotify doesn't work there, but will I be able to use it as a premium user?Thank you!
Tengo 5 Veces el cargo a mi Tarjeta el dia d ayer y PREMIUM Sigue pausado.
Bueno compre en diciembre la oferta de 3meses por 0.99 y pues bueno la page con la tarjeta de mi madre y mi hermana y madre tambien la compraron y me cobraron mas de 60 dolares osea necesito un reembolso
I change my password and then log out of the app and when I log back into the app after changing the password it still will only log in with the password I had before I changed it, someone help me? Is there a solution to getting my password to change...
Hi I am a premium user for over a year. For the last one week I cannot find the Browse button on the menu. What to do?
Hello,I'm trying to logIn on my desktop PC and see this error message:after clicking on update your profile I only see 1 country in the dropdown any ideas?
Buenas tardes, tengo contratada la cuenta Premium y me sale Free; quiero poder gestionar mi cuenta Premiun. Gracias
I want to cancel my premium account but Spotify doesn't have a number to get in contact with customer support is there any other way to cancel my account or get refunds??
How do I change from the Family Plan back to my original premium plan for $12.99 a month?!
I am a current spark customer and part of my contract is having premium Spotify, but it currently shows on my account that I'm registered as a 'free' account. I have contacted spark, they said there end is fine. I have tried unlogging and logging bac...
I just noticed that my account has downgraded to free on my computer and on my phone. When I log onto spotify.com it says that I have a ongoing premium prenumeration and that next payment is in about 2 weeks. I have tried reistalling spotify on both ...
I just purchase the premium package but I cannot access my account
I just tried to purchase a gift of a 3-month premium subscription for a friend. I selected the duration of 3 months, chose the card, entered my email, the recipients email and name. I went to put in today's date and it said "you cannot put a date in ...
Cannot find an email or number to get assistance with updating my credit card details.I go through the process as required but all I get is a spinning wheel on the update page. Have tried multiple times now and cannot see where to get assistance!!!!!...
My facebook was hacked and they changed the email on the account so I lost access to it. How do I cancel my spotify so I don't get charged because I can't access spotify without my facebook. I already made a new spotify account and would like to tran...
I recently deactivated my Facebook and that is how I logged in to my old Spotify account. I made a new one but need to know how to get my playlists and premium switched to new one. Any advice would be greatly appreciated.
So I entered my email wrong. However I have no clue what I entered wrong. It could be a number a letter or a symbol. As I have each in my password. The thing is, as soon as I made this account for my sister I got the trial for premium and set it up w...
My account (sharkcus) was hijacked. They unlinked my facebook and removed my email address so I cannot recover it. Please help asap, I have already submitted a message and received a case number but have not had a response yet. My credit card is sitl...
i have just signed up spotify premium for my sister using her uni email for discount, but on second looks the email is wrong, i put ".com" at the end of the email and not ".co.uk", then when she logs in she cant get in becuase she doesnt have the rig...
The user Nisar Nixon has hacked my account with his Facebook profile.I need some help pleaseThanks