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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422013 Views
  • 965 replies
  • 108 likes
  • Account
  • 422013 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186789 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186789 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103565 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103565 Views
  • 69 replies
  • 10 likes

why do I pay 12.99 a month and not 9.99?

I just realized everyone I know who has spotify premium pays 9.99 a month but I've always paid 12.99 a month. It even says when you sign up 9.99. how do I get this corrected if anyone knows?? There is no help to contact anyone at Spotify

  • Newbie
  • I just realized everyone I know who has spotify premium pays 9.99 a month but I've always paid 12.99 a month. It even says when you sign up 9.99. how do I get this corrected if anyone knows...
  • Nico
  • Community Legend
  • 3623 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 3623 Views
  • 1 replies
  • 0 likes

Solved!! Recover Playlist from Old Account

Hi, I recently switched from a facebook linked account to an account based off of my email. However, that facebook account has been deactivated so I no longer have access to the playlists on that profile. Is there anyway I can still recover those? Th...

  • Casual Listener
  • Hi,   I recently switched from a facebook linked account to an account based off of my email. However, that facebook account has been deactivated so I no longer have access to the playlists on...
  • JSoy
  • Casual Listener
  • 664 Views
  • 2 replies
  • 0 likes
  • Account
  • 664 Views
  • 2 replies
  • 0 likes

Can't login to Spotify from iPhone when off WiFi

I have a Spotify Premium account and last August I bought a new iPhone 6s to replace my old iPhone 5s. I noticed that I was still able to use Spotify on my phone while at the house and on WiFi, but when I would try to use Spotify in the car, Spotify ...

  • Casual Listener
  •     I have a Spotify Premium account and last August I bought a new iPhone 6s to replace my old iPhone 5s.  I noticed that I was still able to use Spotify on my phone while at the ho...
  • 266 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 266 Views
  • 0 replies
  • 0 likes

Account was deactivated?

My account was deactivated because of a chargeback on my account. The chargeback was issued because Spotify randomly jumped my charge up from the student price to the full 10 dollars. Now I was not given nor can I find any way to reactivate my accoun...

  • Visitor
  • My account was deactivated because of a chargeback on my account. The chargeback was issued because Spotify randomly jumped my charge up from the student price to the full 10 dollars. Now I was not g...
  • LordRollin
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 208 Views
  • 1 replies
  • 0 likes

Have been charged repeatedly on my account

Spotify told me my account info was not working. Since i was a student, I decided to update my account to the student discount and enter in my credit card. I kept being informed my account was still not working, etc. Finally frusterated, I just logge...

  • Newbie
  • Spotify told me my account info was not working. Since i was a student, I decided to update my account to the student discount and enter in my credit card. I kept being informed my account was still ...
  • LordRollin
  • Community Legend
  • 141 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 141 Views
  • 1 replies
  • 1 likes

Being overcharged?

So I've been using Spotify premium for quite sometime and now noticed that I'm being billed 8.99€ but on the site the value is 6.99€ - and from what I gathered it has been for some time... I'm being charged via iTunes, does this affect the amount I p...

  • Newbie
  • So I've been using Spotify premium for quite sometime and now noticed that I'm being billed 8.99€ but on the site the value is 6.99€ - and from what I gathered it has been for some time... I'm being ...
  • LordRollin
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 179 Views
  • 1 replies
  • 0 likes

How do i recover the music from a free facebook user when i converted it into a pre paid one?

How do i recover the music from a free facebook user when i converted it into a pre paid one? I used a prepaid card on a new user and connected it to facebook, and lost all my music, what to do now i can't login to the old account but i can still see...

  • Newbie
  • How do i recover the music from a free facebook user when i converted it into a pre paid one?   I used a prepaid card on a new user and connected it to facebook, and lost all my music, what to...
  • LordRollin
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Getting Charged Twice For A Subscription I Backed Out Of

I saw the half off student discount and went for it, put in my credit card information. To find out that it is just collage and not high school. So I immediately left the tab and just paid full price to find I still am getting charged the $4.99 for t...

  • Newbie
  • I saw the half off student discount and went for it, put in my credit card information. To find out that it is just collage and not high school. So I immediately left the tab and just paid full price...
  • LordRollin
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
    Unlimited
  • 136 Views
  • 1 replies
  • 0 likes

Solved!! Have i actually cancelled my subscription?

My subscription to premium says its cancelled on ITunes but it still says my account is premium on the app. Have i actually cancelled the subscription?

  • Newbie
  • My subscription to premium says its cancelled on ITunes but it still says my account is premium on the app. Have i actually cancelled the subscription?
  • LordRollin
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 215 Views
  • 1 replies
  • 0 likes

Incorrect charge to account

Spotify charged me $60 on my account when I am on the free subscription!!!! Someone please tell me how to contact them to get actual help. This process has been horrible! Unsubscribing as soon as this is resolved.

  • Newbie
  • Spotify charged me $60 on my account when I am on the free subscription!!!! Someone please tell me how to contact them to get actual help. This process has been horrible! Unsubscribing as soon as thi...
  • LordRollin
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
  • 210 Views
  • 1 replies
  • 0 likes

double charged

Hi...i was double charged for upgrade....can i please be credited back one please

  • Newbie
  • Hi...i was double charged for upgrade....can i please be credited back one please
  • LordRollin
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
  • 136 Views
  • 1 replies
  • 0 likes

Solved!! 'Change payment details' page not loading properly

My credit card's recently been cancelled, and so my most recent payment for my Premium subsciption failed. I've tried to follow the steps listed on the website to reset my payment details, but every time I get to the 'Change payment details' page it ...

  • Newbie
  • My credit card's recently been cancelled, and so my most recent payment for my Premium subsciption failed. I've tried to follow the steps listed on the website to reset my payment details, but every ...
  • kbrooksc
  • Community Legend
  • 781 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 781 Views
  • 1 replies
  • 0 likes

Removing Follower who is blocked on FB

I have blocked someone on Facebook, but he still shows up on Spotify and is following my starred playlist even though it's not public and he can send me songs and communicate with me via the inbox. I do not want this and have tried deleted all the st...

  • Visitor
  • I have blocked someone on Facebook, but he still shows up on Spotify and is following my starred playlist even though it's not public and he can send me songs and communicate with me via the inbox....
  • auticomics
  • Music Fan
  • 6049 Views
  • 7 replies
  • 5 likes
  • 6049 Views
  • 7 replies
  • 5 likes

Delete Account

I'd like to delete my Spotify account. I've tried the contact form several times on several different devices. I would just like for my account and information to be removed. This insn't the first time I've had trouble doing this, I requested for ano...

  • Regular
  • I'd like to delete my Spotify account. I've tried the contact form several times on several different devices. I would just like for my account and information to be removed. This insn't the first ti...
  • 7eviinside
  • Regular
  • 591 Views
  • 10 replies
  • 0 likes
  • Account
  • 591 Views
  • 10 replies
  • 0 likes

Not Accepting Password at log in

Hi, while I had no problem logging into this community, I can't log in to my Spotify. I've tried the suggestions--turned off device, closed app, removed and reloaded app. Even changed password twice. Where can I get help? Tx

  • Newbie
  • Hi, while I had no problem logging into this community, I can't log in to my Spotify. I've tried the suggestions--turned off device, closed app, removed and reloaded app. Even changed password twice....
  • 152 Views
  • 0 replies
  • 0 likes
  • Login
  • 152 Views
  • 0 replies
  • 0 likes

How do I use google play account money

I brought a google play gift card and added 10$ to use on Spotify for the premium subscription. Is there a way I can use the money for premium

  • Casual Listener
  • I brought a google play gift card and added 10$ to use on Spotify for the premium subscription. Is there a way I can use the money for premium
  • Edwincastellon1
  • Casual Listener
  • 299 Views
  • 1 replies
  • 0 likes
  • Premium
  • 299 Views
  • 1 replies
  • 0 likes

Music Keeps Pausing "In use somewhere else", on both Windows Desktop App and Android App

Hello Everyone, This has just become an issue as of this last month.I am the only one who uses this premium account, however I do use it on multiple devices.The two devices I have noticed this happening on are my Windows Desktop, and my Android App.T...

  • Casual Listener
  • Hello Everyone,   This has just become an issue as of this last month. I am the only one who uses this premium account, however I do use it on multiple devices. The two devices I have notice...
  • greatgeak
  • Casual Listener
  • 182 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 182 Views
  • 2 replies
  • 0 likes

Latest Spotify update crashes will not stay open

The latest version will not stay open and keeps crashing, anybody else experiencing this?

  • Roadie
  • The latest version will not stay open and keeps crashing, anybody else experiencing this?
  • jckinnick
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 231 Views
  • 1 replies
  • 0 likes

I want to unsubscribe premium

Hello, I want to unsubscribe the premium account I have, but the problem is that there is nowhere a button to unsubscribe. I can only see the payment details and when the money for the next month goes from my bank. Can someone help me before i have t...

  • Newbie
  • Hello,   I want to unsubscribe the premium account I have, but the problem is that there is nowhere a button to unsubscribe. I can only see the payment details and when the money for the next ...
  • Dreadlord
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
  • 202 Views
  • 1 replies
  • 0 likes