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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83361 Views

29 replies

0 likes

  • 83361 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104340 Views

10 replies

3 likes

Account
Login
  • 104340 Views
  • 10 replies
  • 3 likes

Available devices

I am logged onto my iPhone with my Spotify Premium account. Every now and then when I look at my available devices there is an unknown account. Does this mean this user has access to my account or that they are on the same wifi with their own Spotify...

Newbie

 I am logged onto my iPhone with my Spotify Premium account.  Every now and then when I look at my available devices there is an unknown account.  Does this mean this user has access t...

kbrooksc

Community Legend

351 Views

1 replies

0 likes

Security
  • 351 Views
  • 1 replies
  • 0 likes

30 days free trial?

Hi, I just got a spotify premium student membership after a 7 days trial but I have been charged for my subscription even though 30 days free trial was promised - where should I contact for the issue? Thank You.

Newbie

Hi,   I just got a spotify premium student membership after a 7 days trial but I have been charged for my subscription even though 30 days free trial was promised - where should I contact for ...

kbrooksc

Community Legend

362 Views

1 replies

0 likes

Free
Premium
Subscription
  • 362 Views
  • 1 replies
  • 0 likes

Ads being played on premium account

I have had a premium account for a while now and it works perfectly fine on my phone app. However a month or so back i used my laptop to play Spotify and ads are being played between songs. My phone still works fine but the laptop still plays ads. Bo...

Newbie

I have had a premium account for a while now and it works perfectly fine on my phone app. However a month or so back i used my laptop to play Spotify and ads are being played between songs. My phone ...

kbrooksc

Community Legend

299 Views

1 replies

0 likes

Account
Premium
  • 299 Views
  • 1 replies
  • 0 likes

me esta cobrando Spotify y cuando le quiero dar de baja me dice q mi cuenta es free y no es asi

Se me está cobrando de mi cuenta y cuando le quiero dar de baja me dice qun mi suscripcion es free y no es asi xq me están cobrando como hago para darme de baja?

Newbie

Se me está cobrando de mi cuenta y cuando le quiero dar de baja me dice qun mi suscripcion es free y no es asi xq me están cobrando como hago para darme de baja?

Joa7

Newbie

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

Solved!! Can't log in to app anymore

Hi, my Premium account ended on 23th and app logged out automatically. Since then I can't logg in to my app - it says "Unable to logg in. Either username or password is incorrect". I uninstalled, reinstalled, changed country but I can still log in to...

Newbie

Hi, my Premium account ended on 23th and app logged out automatically. Since then I can't logg in to my app - it says "Unable to logg in. Either username or password is incorrect". I uninstalled, rei...

jean3601

Community Legend

505 Views

1 replies

0 likes

Login
  • 505 Views
  • 1 replies
  • 0 likes

paid for premium and still on free

I updated to premium and I uninstalled than reinstalled it still isn't working I logged out and logged in still not working I reached out to stoptfy and they sent me here can someone please help me thanks

Newbie

I updated to premium and I uninstalled than reinstalled it still isn't working I logged out and logged in still not working I reached out to stoptfy and they sent me here can someone please help me t...

OviiiOne

Community Legend

407 Views

1 replies

0 likes

Premium
  • 407 Views
  • 1 replies
  • 0 likes

subscription payment

It was supposed to charge me after my third month after the 99 cent three month promotion which ended tomorrow, turns out it already charged me today as i went to go cancel it. how do i get my $9.99 back?

Newbie

It was supposed to charge me after my third month after the 99 cent three month promotion which ended tomorrow, turns out it already charged me today as i went to go cancel it. how do i get my $9.99 ...

OviiiOne

Community Legend

336 Views

1 replies

0 likes

Account
Premium
Subscription
  • 336 Views
  • 1 replies
  • 0 likes

You are listening on

I have logged out all units, changed password, nothing helps.see pic. No music is gone, no playlists is changed, but that unit is always listening to Finnish metal, I kid you not I have had premium since the beginning and had this problem for a coupl...

Newbie

I have logged out all units, changed password, nothing helps. see pic. No music is gone, no playlists is changed, but that unit is always listening to Finnish metal, I kid you not 🙂 I have had pre...

OviiiOne

Community Legend

608 Views

1 replies

0 likes

Account
Login
Premium
Security
  • 608 Views
  • 1 replies
  • 0 likes

Solved!! Cant log into Spotify

Spotify wont let me log in it says an account with this email already exists

Casual Listener

Spotify wont let me log in it says an account with this email already exists 

irishbun

Casual Listener

479 Views

2 replies

0 likes

Account
Login
  • 479 Views
  • 2 replies
  • 0 likes

Can't play track - skips through all songs in playlist

My premium sub just ended and now any song in my playlist says can't play song and it just skips through them all. Songs not in my playlist seem to play fine. I've tried setting my audio devices to default and my high quality streaming is unchecked. ...

Casual Listener

My premium sub just ended and  now any song in my playlist says can't play song and it just skips through them all. Songs not in my playlist seem to play fine. I've tried setting my audio device...

383 Views

0 replies

0 likes

Free
Other
  • 383 Views
  • 0 replies
  • 0 likes

Solved!! Something really strange happened to me this morning

Hi, i wanted to share the experience that i had this morning, that really weird me out, in hopes of getting an explanation of what could have happened.So what happened was that i opened up the spotify app in my cell phone to listen to some music, as ...

Casual Listener

Hi, i wanted to share the experience that i had this morning, that really weird me out, in hopes of getting an explanation of what could have happened. So what happened was that i opened up the sp...

beatloafer

Casual Listener

1541 Views

4 replies

0 likes

Account
Login
Other
Premium
Security
  • 1541 Views
  • 4 replies
  • 0 likes

Lost Collaborative Playlist

Hi, I've had a collaborative playlist with my girlfriend for the last 4 years, and in the last couple days it disappeared. How can I get it back? Here are the possibly relevant points I know:- It doesn't appear under Recover Playlist at spotify.com.-...

Newbie

Hi, I've had a collaborative playlist with my girlfriend for the last 4 years, and in the last couple days it disappeared. How can I get it back?   Here are the possibly relevant points I know...

699 Views

0 replies

0 likes

Account
Other
Premium
  • 699 Views
  • 0 replies
  • 0 likes

Account name just showing as a number after latest update

Hi, After the update that installed yesterday (I think....) my account name in my local spotify app now just shows my account number 1131112573 rather than my actual name, nor my profile pic (usually pulled through from FB - Some other friends that I...

Casual Listener

Hi,   After the update that installed yesterday (I think....) my account name in my local spotify app now just shows my account number 1131112573 rather than my actual name, nor my profil...

cyco

Newbie

2250 Views

4 replies

0 likes

Account
Login
Subscription
  • 2250 Views
  • 4 replies
  • 0 likes

Being Charged Twice on Same Card

Hello I have a Credit Card being charged twice for this service once on the 2nd and once on the 7th of each month. I have no idea why I only have one account attached to my FaceBook profile. I need help!

Newbie

Hello I have a Credit Card being charged twice for this service once on the 2nd and once on the 7th of each month. I have no idea why I only have one account attached to my FaceBook profile. I need h...

325 Views

0 replies

0 likes

Subscription
  • 325 Views
  • 0 replies
  • 0 likes

payment was not transfered

for some reason, Spotify could not charge my credit cart with the monthly Premium amount. Will they try again? because the credit card is working properly.. And Spotify only offers the option to alter the payment method instead of confirming the exis...

Casual Listener

for some reason, Spotify could not charge my credit cart with the monthly Premium amount. Will they try again? because the credit card is working properly.. And Spotify only offers the option to alte...

Taylor

Community Legend

242 Views

1 replies

0 likes

Account
Premium
  • 242 Views
  • 1 replies
  • 0 likes

Paid for premium but it still says free

I paid for the student premium and it is saying I'm on the free subscription

Newbie

I paid for the student premium and it is saying I'm on the free subscription

Taylor

Community Legend

201 Views

1 replies

0 likes

Premium
  • 201 Views
  • 1 replies
  • 0 likes

This track is unavailable, if you have the file on your computer you can import it

I am getting this issue again, i have tried everything postedo nt hese frums aside from one thing i cant find that was posted that helped me before, it was something to do with the network adapater settings, if anyone can help please do. I have tried...

Newbie

I am getting this issue again, i have tried everything postedo nt hese frums aside from one thing i cant find that was posted that helped me before, it was something to do with the network adapater s...

212 Views

0 replies

0 likes

Other
Premium
Subscription
  • 212 Views
  • 0 replies
  • 0 likes

Accidentally paid for premium two times

Dear Spotify Team, I have made a mistake. Today, I have subscribed to Spotify Premium Student via paypal AND redeemed my 10€ gift card. BOTH subscriptions are running side by side until february 2015. How do I cancel the gift card subscription withou...

Music Fan

Dear Spotify Team,   I have made a mistake. Today, I have subscribed to Spotify Premium Student via paypal AND redeemed my 10€ gift card. BOTH subscriptions are running side by side u...

Gloria420

Newbie

729 Views

2 replies

0 likes

Premium
Subscription
  • 729 Views
  • 2 replies
  • 0 likes

You can only use spotify abroad for 14 days

Is their an actual way to fix this error, I have my account in Canada and my phone works perfectly fine, but it will not work on the Playstation 4. I looked up this error and nothing was useful. Is there an actual way to fix this. I don't want to pay...

Newbie

Is their an actual way to fix this error, I have my account in Canada and my phone works perfectly fine, but it will not work on the Playstation 4. I looked up this error and nothing was useful. Is t...

312 Views

0 replies

0 likes

Login
Premium
  • 312 Views
  • 0 replies
  • 0 likes