Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
4222 Views
0 replies
9 likes
Security

4222 Views
0 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
2 weeks ago
chiccawith2cs
Visitor
462826 Views
974 replies
110 likes
Account

462826 Views
974 replies
110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1204801 Views
119 replies
117 likes
Account

1204801 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-10-08 9:00:30 AM
Maria
Moderator
112759 Views
72 replies
12 likes
Account
Login
Premium

112759 Views
72 replies
12 likes

Changing back from Family plan to regular Premium, how to?

Hi,We, my family and I, took advantage of a 3-month free subscribtion to a Family plan. Now I would like to revert to what was my normal subscribtion, a normal Premium one-user plan. But how to? Your website doesn't indicate how to do so, and the for...

lachprivate
Casual Listener
Hi, We, my family and I, took advantage of a 3-month free subscribtion to a Family plan. Now I would like to revert to what was my normal subscribtion, a normal Premium one-user plan. But how to? Yo...
2016-02-08 11:15:16 AM
2016-03-07 9:01:59 AM
Bennymartin1234
Newbie
251 Views
5 replies
0 likes
Subscription

251 Views
5 replies
0 likes

Mi Spotify se cierra continuamente

Tengo premium y cada 10 minutos se cierra mi cuenta. ¿Qué pasa?

cgarciamoises
Newbie
Tengo premium y cada 10 minutos se cierra mi cuenta. ¿Qué pasa?
2016-03-07 7:56:49 AM
155 Views
0 replies
0 likes
Account
Premium
Subscription

155 Views
0 replies
0 likes

Prepaid subscription?

I accidentally clicked get premium on my iPhone and it has billing info onto it, I'm kinda worried considering the billing info related to it isn't my own and I'm not sure whether a prepaid spotify account (It got me the 7 day trial onto it) takes mo...

user-removed
Visitor
I accidentally clicked get premium on my iPhone and it has billing info onto it, I'm kinda worried considering the billing info related to it isn't my own and I'm not sure whether a prepaid spotify a...
2016-03-06 12:17:58 AM
2016-03-07 3:55:09 AM
KatesHere
Community Legend
379 Views
1 replies
0 likes
Free
Premium
Subscription

379 Views
1 replies
0 likes

Can't register for Spotify

I have been told that I qualify for free Spotify from my telephone company and they sent me a link so I can register and start using Spotify. However when I try and log in it tells me my email address is already taken (which means maybe I tried to jo...

tracyvo
Newbie
I have been told that I qualify for free Spotify from my telephone company and they sent me a link so I can register and start using Spotify. However when I try and log in it tells me my email addres...
2016-03-07 1:06:48 AM
728 Views
0 replies
0 likes
Account
Login
Premium

728 Views
0 replies
0 likes

payment page will not take my debit card

I have used this debit card before and for some reason the payment page will no longer accept it. Can you help me out with this?Mitch

MrGrinch
Newbie
I have used this debit card before and for some reason the payment page will no longer accept it. Can you help me out with this? Mitch
2012-03-08 2:08:57 PM
2016-03-06 12:50:55 AM
annerison30
Newbie
6943 Views
7 replies
0 likes

6943 Views
7 replies
0 likes

Solved!! Spotify isn't playing certain songs or playlists

I had premium for about 2 months, after that ended it converted me over to the free version. When it relaunched I tried to play some songs but they didn't seem to play and would get skipped with the message "Can't play song" before I was converted I ...

Kurox
Newbie
I had premium for about 2 months, after that ended it converted me over to the free version. When it relaunched I tried to play some songs but they didn't seem to play and would get skipped with the ...
2016-03-06 10:42:32 PM
2016-03-06 11:45:18 PM
KatesHere
Community Legend
393 Views
1 replies
1 likes
Free

393 Views
1 replies
1 likes

Cannot login due to wrong country but it's set correctly

Hi, I cannot login to spotify since several days. Tried several PC installations and on mobile. All the same. My IP address is from Germany and my country in the spotify account settings is also Germany. Still, not possible to login. Can you please l...

crisp451
Newbie
Hi, I cannot login to spotify since several days. Tried several PC installations and on mobile. All the same. My IP address is from Germany and my country in the spotify account settings is ...
2016-03-06 11:16:17 PM
233 Views
0 replies
0 likes
Account
Login

233 Views
0 replies
0 likes

I can't disconnect my moms facebook account off my spotify account, help!

So recently, I taught my mom how to use spotify so she'll stop asking me to pirate music for her... and so I did. She recently logged onto her Facebook account on my spotify account and I can't seem to disconnect it. Basically my spotify name and pro...

lauirvin
Newbie
So recently, I taught my mom how to use spotify so she'll stop asking me to pirate music for her... and so I did. She recently logged onto her Facebook account on my spotify account and I can't seem ...
2016-03-06 10:56:05 PM
247 Views
0 replies
0 likes
Account
Login
Other

247 Views
0 replies
0 likes

Redirect Loop Error

Hi,So I use the web player at work, at home and have the spotify app on my Android phone. I've logged into my premium account through facebook with no problems until yesterday. Suddenly, no matter what computer I'm on, I get a "redirect loop error." ...

onlysomeoftheti
Casual Listener
Hi, So I use the web player at work, at home and have the spotify app on my Android phone. I've logged into my premium account through facebook with no problems until yesterday. Sudden...
2015-07-29 7:28:10 PM
2016-03-06 10:16:10 PM
phuckthis
Newbie
1829 Views
4 replies
2 likes
Account
Login
Premium

1829 Views
4 replies
2 likes

Playstation promotion problem

When trying to use the spotify premium 2 month promotion for playstation users the website constantly gives me and error message, what should I do?

transizio
Newbie
When trying to use the spotify premium 2 month promotion for playstation users the website constantly gives me and error message, what should I do?
2016-03-06 9:34:38 PM
197 Views
0 replies
0 likes
Premium
Subscription

197 Views
0 replies
0 likes

Spotify crashes when playing ads

I've tried doing this multiple times and I'm still getting crashes. http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Spotify-crashes-when-adding-removing-tracks-from-playlist/m-p/538536/highlight/true#M61283 flash version 11.8.800.170 my os...

jeraldina
Newbie
I've tried doing this multiple times and I'm still getting crashes. http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Spotify-crashes-when-adding-removing-tracks-from-playlist/m-p/5...
2013-10-04 8:24:30 PM
2016-03-06 9:20:05 PM
jrc87
Newbie
406 Views
3 replies
0 likes

406 Views
3 replies
0 likes

Music on my laptop ...

Hi, Im new here so I dont know if this post goes here... Im going on a long trip with my husband, I just downloaded spotify on my Android and it seems it works just fine. Im going to download it here on his laptop and download music but my question i...

konnah
Newbie
Hi, Im new here so I dont know if this post goes here... Im going on a long trip with my husband, I just downloaded spotify on my Android and it seems it works just fine. Im going to downloa...
2016-03-06 9:14:56 PM
186 Views
0 replies
0 likes
Other

186 Views
0 replies
0 likes

Solved!! Spotify 3 months for 0.99

Clicked on this offer to sign up for 3 months for 0.99 and got charged 11.99! This is very misleading, why was I charged this amount!

manu_v_mv
Casual Listener
Clicked on this offer to sign up for 3 months for 0.99 and got charged 11.99! This is very misleading, why was I charged this amount!
2016-03-06 1:37:22 AM
2016-03-06 7:53:08 PM
JoeThomas
Community Legend
457 Views
2 replies
0 likes
Premium
Subscription

457 Views
2 replies
0 likes

I was charged twice and I would like to get a refund

I use Spotify student and spotify charged my card 9.99, I then realized my Spotify student account expired so immediately I registered as a student that same day. I am still a student and Spotify had said they would not charge again however it is now...

llorine93
Newbie
I use Spotify student and spotify charged my card 9.99, I then realized my Spotify student account expired so immediately I registered as a student that same day. I am still a student and Spotify had...
2016-03-06 4:45:09 AM
2016-03-06 7:50:59 PM
JoeThomas
Community Legend
141 Views
1 replies
0 likes
Subscription

141 Views
1 replies
0 likes

URGENT: College Discount/ Change Payment Form

I created a Premium account with Facebook, and I LOVE it. Now, however, I wish to change my payment method from my parent's credit card to mine, as I am in college. I would like to activate the 12 month college discount using my own card information ...

fernando97
Newbie
I created a Premium account with Facebook, and I LOVE it. Now, however, I wish to change my payment method from my parent's credit card to mine, as I am in college. I would like to activate the ...
2016-03-06 6:15:54 PM
2016-03-06 7:41:28 PM
JoeThomas
Community Legend
160 Views
1 replies
0 likes
Account
Premium
Subscription

160 Views
1 replies
0 likes

Subscribed to Premium but still showing free subscription

Hello Everyone,I hope you can help me. I subscribed for premium and received a confirmation it has been charged already but I did not receive an email confirmation and the status reflected when I checked my account is still free.

inzywinzyy
Newbie
Hello Everyone, I hope you can help me. I subscribed for premium and received a confirmation it has been charged already but I did not receive an email confirmation and the status reflected when I...
2016-03-06 6:18:21 PM
2016-03-06 7:38:08 PM
JoeThomas
Community Legend
165 Views
1 replies
0 likes
Premium

165 Views
1 replies
0 likes

SPOTIFY SENT EMAIL SAYING I CANCELLED PREMIUM--I DID NOT!

I attempted to use my Spotify account this morning but had no success. Nothing would play on my devices. Very upsetting as I depend on music to help my state of being. In my panicked search I discovered an email from Spotify with the header, "Your Sp...

TiddlyWink
Regular
I attempted to use my Spotify account this morning but had no success. Nothing would play on my devices. Very upsetting as I depend on music to help my state of being. In ...
2016-02-27 1:41:02 PM
2016-03-06 7:36:34 PM
TiddlyWink
Regular
3110 Views
5 replies
0 likes
Other
Premium
Subscription

3110 Views
5 replies
0 likes

Spotify Hacked - E-Mail and password changed

Hello, So recently my spotify account was hacked and its linked to my facebook account,They managed to change the e-mail, password, they got my details and all.I believe this may be a leak in the system, but i was wondering if i could get some help f...

youtubestudioz
Newbie
Hello, So recently my spotify account was hacked and its linked to my facebook account, They managed to change the e-mail, password, they got my details and all. I believe this may be a le...
2016-03-06 11:55:29 AM
2016-03-06 7:35:49 PM
jean3601
Community Legend
299 Views
1 replies
0 likes
Account

299 Views
1 replies
0 likes

My Subscription

I bought the 3 month Dec-Feb £0.99 premium trial. I then cancelled it on the 29th February. I've been charged £9.99 for March even though I cancelled it.

jasminejohns
Newbie
I bought the 3 month Dec-Feb £0.99 premium trial. I then cancelled it on the 29th February. I've been charged £9.99 for March even though I cancelled it.
2016-03-06 3:52:28 PM
2016-03-06 7:34:57 PM
jean3601
Community Legend
178 Views
1 replies
0 likes
Premium
Subscription

178 Views
1 replies
0 likes

Being charged for no reason

Before trying to get the student code, I had to put in my debit card information & afterwards the student code didn't work out because it wasn't found in the system so I continued with just going with the free subscription but I checked my bank accou...

Bev1996
Newbie
Before trying to get the student code, I had to put in my debit card information & afterwards the student code didn't work out because it wasn't found in the system so I continued with just going...
2016-03-06 6:00:26 PM
2016-03-06 7:32:15 PM
jean3601
Community Legend
156 Views
1 replies
0 likes
Subscription

156 Views
1 replies
0 likes

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