Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287231 Views

529 replies

34 likes

Account
Free
  • 287231 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13621 Views

6 replies

11 likes

Security
  • 13621 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540212 Views

990 replies

114 likes

Account
  • 540212 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129596 Views

74 replies

12 likes

Account
Login
Premium
  • 129596 Views
  • 74 replies
  • 12 likes

Premium data errada

Comprei o soptify Premium e o ativamento foi feito no dia 16/03/2016 ... No entanto, no meu perfil mostra que o Premium só irá até dia 16/04/2106... E quanto a propaganda dos 60 dias grátis? Depois só 14,90 ??? Comprei porque gostei do spotify e ache...

Newbie

Comprei o soptify Premium e o ativamento foi feito no dia 16/03/2016 ... No entanto, no meu perfil mostra que o Premium só irá até dia 16/04/2106... E quanto a propaganda dos 60 dias grátis? Depois s...

Steph_B

Roadie

136 Views

1 replies

0 likes

Account
Other
Premium
Security
Subscription
Unlimited
  • 136 Views
  • 1 replies
  • 0 likes

Premium

I signed up for the 9.99 a month 30 day free membership. When I turned it on today it made me log in through I tunes. And now says I have a 13.99 charge for that. When I already used my credit card for the 9.99 subscription. What's going on is this g...

Newbie

I signed up for the 9.99 a month 30 day free membership. When I turned it on today it made me log in through I tunes. And now says I have a 13.99 charge for that. When I already used my credit card f...

Steph_B

Roadie

195 Views

1 replies

0 likes

Premium
  • 195 Views
  • 1 replies
  • 0 likes

Transfer from friends playlist

Hello, I have a few friends that wasn't to share their playlist with me. How can we do this?

Visitor

Hello, I have a few friends that wasn't to share their playlist with me. How can we do this?

Steph_B

Roadie

143 Views

1 replies

0 likes

Premium
  • 143 Views
  • 1 replies
  • 0 likes

I forgot to activate student discount...

Hi, I forgot to activate my student discount and have been charged 9,99€ a few minutes ago after I tested premium. Is it possible to get another free month next month and then continue to pay 4,99€ as quoted in my account page? I made a note for the ...

Newbie

Hi, I forgot to activate my student discount and have been charged 9,99€ a few minutes ago after I tested premium. Is it possible to get another free month next month and then continue to pay 4,99€ a...

Steph_B

Roadie

345 Views

1 replies

0 likes

Subscription
  • 345 Views
  • 1 replies
  • 0 likes

Syncing with Rogers account

I renewed my contract with Rogers Wireless today, and I chose to have Spotify for free for 2 years. I had a one month free trial I activated a few days ago, which it had asked me to cancel in order to get the 2 years free. So I did that, but it is no...

Newbie

I renewed my contract with Rogers Wireless today, and I chose to have Spotify for free for 2 years. I had a one month free trial I activated a few days ago, which it had asked me to cancel in order t...

Steph_B

Roadie

207 Views

1 replies

0 likes

Account
Premium
Subscription
  • 207 Views
  • 1 replies
  • 0 likes

99c subscription trial - I was charged $9.99 immediately?

I thought I was initiating a 99c subscription trial. Instead, I was charged $9.99 immediately. If I was wrong about the 99c trial, I can cancel my $9.99 subscription and get a refund? EDIT: No one seems to be responding. I have no choice but to cance...

Visitor

I thought I was initiating a 99c subscription trial.  Instead, I was charged $9.99 immediately. If I was wrong about the 99c trial, I can cancel my $9.99 subscription and get a refund?   ...

Steph_B

Roadie

327 Views

4 replies

0 likes

Subscription
  • 327 Views
  • 4 replies
  • 0 likes

redownload the songs with premium accounts

Hello,I have a playlist with 2,953 songs stored on the SD memory of my smartphone .. because every week I have to re-download the songs ? ( I have a premium account )

Regular

Hello, I have a playlist with 2,953 songs stored on the SD memory of my smartphone .. because every week I have to re-download the songs ? ( I have a premium account )

_angelo

Regular

2506 Views

11 replies

0 likes

Account
Other
Premium
  • 2506 Views
  • 11 replies
  • 0 likes

Solved!! Spotify used to be good, now it really sucks... and they are still charging me 9.99!

This is my last attempt. If this fails, don't know what else to do. In the beginning, everything was good. So much so, I upgraded to Premium and have paid $9.99 ever since. Some time ago, Spotify made the incredibly stupid desicion of forcing us to c...

Visitor

This is my last attempt. If this fails, don't know what else to do.   In the beginning, everything was good. So much so, I upgraded to Premium and have paid $9.99 ever since.   Some tim...

nikieta27

Casual Listener

6653 Views

5 replies

5 likes

  • 6653 Views
  • 5 replies
  • 5 likes

Family account

I have Spotify family me plus 1 but heS logged in using my information on a separate device why can't we listen to what we want at the same time??

Newbie

I have Spotify family me plus 1 but heS logged in using my information on a separate device why can't we listen to what we want at the same time??

MaryS

Roadie

176 Views

1 replies

0 likes

Subscription
  • 176 Views
  • 1 replies
  • 0 likes

How to cancel spotify premium on mobile

Hi I accidently pressed spotify premium trial and I cant cancel it on my iphone please help

Newbie

Hi I accidently pressed spotify premium trial and I cant cancel it on my iphone please help

KatesHere

Community Legend

4251 Views

1 replies

0 likes

Premium
Subscription
  • 4251 Views
  • 1 replies
  • 0 likes

Picture on Profile

How do I change my account name? Im desperate! And I also want to change my picture please!

Newbie

How do I change my account name? Im desperate! And I also want to change my picture please!

KatesHere

Community Legend

213 Views

1 replies

0 likes

Account
Other
  • 213 Views
  • 1 replies
  • 0 likes

Subscription

I can not unsubscribe. The directions that I have been given off the website are not correct. Thank you

Newbie

I can not unsubscribe. The directions that I have been given off the website are not correct. Thank you

KatesHere

Community Legend

226 Views

1 replies

0 likes

Subscription
  • 226 Views
  • 1 replies
  • 0 likes

Getting no where with customer support

Tweets , DM Messages on twitter , emails , contact forms , I've been on to Spotify since half past nine this morning and had 0 response , I have been charged four times for premium and im still on a free ... This is beyond a joke , I want my money ba...

Newbie

Tweets , DM Messages on twitter , emails , contact forms , I've been on to Spotify since half past nine this morning and had 0 response , I have been charged four times for premium and im still on a ...

KatesHere

Community Legend

216 Views

1 replies

0 likes

Account
Premium
Subscription
  • 216 Views
  • 1 replies
  • 0 likes

Receive error code 3 when tring to login with Windows app

Every time I try to login to the Windows app I recieve Error Code 3 that my user id or password is incorrect. I have no issues logging in through my browser. I disabled the sms code on my Facebook, and have tried uninstalling the app and unstalling a...

Newbie

Every time I try to login to the Windows app I recieve Error Code 3 that my user id or password is incorrect. I have no issues logging in through my browser. I disabled the sms code on my Facebook, a...

slingjack

Newbie

225 Views

1 replies

0 likes

Security
  • 225 Views
  • 1 replies
  • 0 likes

Spotify taking my money

I first started off by paying £0.99 for a 3 month deal which enables the user to listen to music without wifi (for my friend) but after 3 months I didnt know it would automatically go on Premium and my friend didnt know either so they charged me £9.9...

Newbie

I first started off by paying £0.99 for a 3 month deal which enables the user to listen to music without wifi (for my friend) but after 3 months I didnt know it would automatically go on Premium and ...

Steph_B

Roadie

156 Views

1 replies

0 likes

Other
  • 156 Views
  • 1 replies
  • 0 likes

Incorrect username or password

I cant login to spotify web player or the desktop version my accounts through facebook when i click login the screen just shakes and says incorrect username or password ive tried deleting spotify app off facebook and relogging to no effect.

Casual Listener

I cant login to spotify web player or the desktop version my accounts through facebook when i click login the screen just shakes and says incorrect username or password ive tried deleting spotify app...

osornios

Spotify Star

401 Views

3 replies

0 likes

Login
  • 401 Views
  • 3 replies
  • 0 likes

Problema al generar una contraseña para un dispositivo.

Saludos: Al generar una contraseña cualquiera, el sistema simplemente me arroja este error. Con cualquier combinacion. Que puedo hacer?

Newbie

Saludos:   Al generar una contraseña cualquiera, el sistema simplemente me arroja este error. Con cualquier combinacion.   Que puedo hacer?

Steph_B

Roadie

447 Views

1 replies

0 likes

Account
Security
  • 447 Views
  • 1 replies
  • 0 likes

Spotify on windows stops automaticly after some minutes

When I start up Spotify it automatically stops/ends after a few minutes which is very frustrating.

Newbie

When I start up Spotify it automatically stops/ends after a few minutes which is very frustrating.

Steph_B

Roadie

159 Views

3 replies

0 likes

Other
  • 159 Views
  • 3 replies
  • 0 likes

Spotify Premium Studenten

Hallo,Ich wollte mir spotify Premium für Studenten abonnieren. Mein Problem ist, dass meine Universität in der Niederlande ist und so nicht in dem Register vorhanden. Kann ich es trotzdem irgendwie abonnieren?

Newbie

Hallo, Ich wollte mir spotify Premium für Studenten abonnieren. Mein Problem ist, dass meine Universität in der Niederlande ist und so nicht in dem Register vorhanden. Kann ich es trotzdem irgendw...

Steph_B

Roadie

350 Views

1 replies

0 likes

Premium
  • 350 Views
  • 1 replies
  • 0 likes

Devices cannot log in

I have checked the subscription page, and I have premium. It worked for a week or two. Then this started. I can log in on the website. I cannot log in with devices. I have one password, and have used the one-password built-in functionality on the dev...

Newbie

I have checked the subscription page, and I have premium.   It worked for a week or two.   Then this started.  I can log in on the website.  I cannot log in with devices. &nb...

Steph_B

Roadie

222 Views

1 replies

0 likes

Account
Premium
Subscription
  • 222 Views
  • 1 replies
  • 0 likes