Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I've seen many post "Unable to cancel my subscription"! I have tried every suggestion and hought it was cancelled 5 months ago but they are still charging me, this is cazy! Any new suggestions? Thanks
Ok, so to start this off, i paid for spotify premium on my iPad using an iTunes card (which usually works) and when i logged onto my pc and ipad, it says that my last payment didnt work, but i got a receipt for it? what is going on and how do i fix i...
I am a Rogers customer in Canada, and my spotify is linked to my Rogers account so Spotify should not be charging me monthly for premium, yet I have been charged every month. I'd really like to be refunded that money.
okay so im stationed over seas and i always used spotify or pandora in the states. for about 4 months they let me use it her but now spotify wont let me use or pay for a subcition for the ukI do not know what to do. looking for advice
Hello folks, I've got a problem with signing in. I'm registered on spotify with my facebook account. Now I deleted my facebook account and it's not possible to log in on spotify.I tried the "further links" - it doesn't works, I'm always reconnected t...
Hi There. I want to have my sister be on a Spotify family plan with me, but she doesn't "reside at the same physical address" as me. Can someone tell me, does this mean only for the billing address or the actual IP addresses are checked to be at the ...
I need to know the email I have with my premium account
Hi, i changed the facebook account to fanpage and my spotify premium continue with this username. I have a new profile in facebook because the other i only use commercialy.How can i keep the spotify premium but use my new facebook account with this? ...
I've been subscribed to premium for about 8 months now and this month the payment that was taken was $17.99 but still says it's only $16.99 per month on the accounts tab?Just curious as to why the price increase with no warning and why it's not showi...
Hello, I have just recently upgarded to Premium because of the offline use for mobile. I noticed it says "You have 29 days before you go online"? I thought offline was permanent and did not need to do that??? I dropped Slacker to come to you guys. Ca...
I just got spotify premium with student discount and I had issues getting the discount so when I finally qualified to get the discount I got charged 4 time 1 for the month and 3 for I don't know what but it is still pending on my card
I attempted to sign up for the student discounted Premium account because I am a current student at Full Sail University. I put in my card information and I was charged the discounted fee. When I filled out the forum to verify I was a student it gave...
Why dispite I have a brazilian account, and contracted a Brazilian plan (in BRL), spotify is charging me in USD? How can I change it?
I WANT TO CANCEL MY ACCOUNT AND I CANT!!!!!!!!!
Hi, I hopoe someone can help:I use my spotify account at work, but don't want the whole company using it. Befor logging in, I disable the 'remember me' button but the spotify player still saves my username. How can I avoid this?I want the player to d...
Hi my names Oscar.I was listening to music today when it suddenly my cut off. I checked & it seemed like I had been logged out.. I then tried to login but it told me that I was trying to login in a different time country.. I'm in California & Idk wha...
Hello, so I took off premium and am using spotify free but I was still charged 9.99 for spotify premium. Could I please get that refunded?
Hello, I purchased an annual subscription today by mistake thinking I was paying for a monthly subscription and need a refund as I can't afford the £99. Any help would appreciated.Thanks
I linked Spotify to my facebook account.I deleted my Facebook without thinking it would affect my Spotify account.What can I do?Sorry for my bad england
Hi. I have a really old account and just noticed that the e-mail connect too it is no longer in use.When I try to change my profile I just get an error message that says that my new address is already occupied. Maybe it is, but of me off course. What...