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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154395 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154395 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10523 Views
  • 3 replies
  • 10 likes
  • Security
  • 10523 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505386 Views
  • 985 replies
  • 112 likes
  • Account
  • 505386 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124248 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124248 Views
  • 74 replies
  • 12 likes

Unlinking/deleting my facebook

Hey there, I want to delete my Facebook.. But when I do that im not able to usey SPOTIFY account.. Is there any way I can change that or at least delete my spotify account and make a new one that is not linked to my spotify??I'm a long term regular u...

  • Newbie
  • Hey there, I want to delete my Facebook.. But when I do that im not able to usey SPOTIFY account.. Is there any way I can change that or at least delete my spotify account and make a new one that is ...
  • Paucueval
  • Casual Listener
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
  • 203 Views
  • 1 replies
  • 0 likes

Changing subscription

Hey. I'm currently on a Premium promotion ($0.99 for 3 months) which is about to end. I'd like to continue with Spotify Premium, but with the US student discount, instead of full price. The Help on the Spotify website suggests I should cancel my curr...

  • Newbie
  • Hey. I'm currently on a Premium promotion ($0.99 for 3 months) which is about to end. I'd like to continue with Spotify Premium, but with the US student discount, instead of full price. The Help on t...
  • user-removed
  • Not applicable
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Family Plan Subscription

When sending invite to my family members, it ask for login info. I was under the impression that it is supposed to send an acceptance tag. What login info is proper or a solution to accepting the subscription?

  • Newbie
  • When sending invite to my family members, it ask for login info.  I was under the impression that it is supposed to send an acceptance tag.  What login info is proper or a solution to accep...
  • famz1227
  • Regular
  • 227 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 227 Views
  • 1 replies
  • 0 likes

Add member to family plan

Hi, I've updated my premium to a family plan with 2 members to try it out, which works fine. However, now I want to my dad as a 3d member, but it doesn't allow me without completely canceling my subscription, and I'm not sure what the implications of...

  • Casual Listener
  • Hi,   I've updated my premium to a family plan with 2 members to try it out, which works fine.   However, now I want to my dad as a 3d member, but it doesn't allow me without comple...
  • famz1227
  • Regular
  • 3051 Views
  • 12 replies
  • 1 likes
  • 3051 Views
  • 12 replies
  • 1 likes

I was charged for three accounts. I have only two

Dear Sr My credit card summary showed three monthly charges, however I have only two accounds that I was signed for. One under [email snipped for security reasons] Another: [email snipped for security reasons] Please let me know which one is the thir...

  • Casual Listener
  • Dear Sr My credit card summary showed three monthly charges, however I have only two accounds that I was signed for. One under [email snipped for security reasons]   Another: [email snip...
  • KatesHere
  • Community Legend
  • 279 Views
  • 3 replies
  • 0 likes
  • Account
  • 279 Views
  • 3 replies
  • 0 likes

Discover Weekly Image

Alright, probably a minor problem, and ultimately if it can't be solved, I won't lose sleep over it. The image in my Discover Weekly playlist does not match my display picture in the top right hand corner. Normally not an issue, however having just g...

  • Newbie
  • Alright, probably a minor problem, and ultimately if it can't be solved, I won't lose sleep over it.   The image in my Discover Weekly playlist does not match my display picture in the top rig...
  • KatesHere
  • Community Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 386 Views
  • 1 replies
  • 0 likes

Patment

Can i cancel my premium and have money back?Account updated today for wrong

  • Newbie
  • Can i cancel my premium and have money back? Account updated today for wrong
  • KatesHere
  • Community Legend
  • 415 Views
  • 1 replies
  • 0 likes
  • Premium
  • 415 Views
  • 1 replies
  • 0 likes

Date of monthly subscription

My monthly payment was taken on March 10th. Does that mean my month expires April 9th. The reason I need to know this is I want to deactivate my Facebook and am connected to spotify via Facebook. So I need to cancel my spotify account and start a new...

  • Newbie
  • My monthly payment was taken on March 10th. Does that mean my month expires April 9th. The reason I need to know this is I want to deactivate my Facebook and am connected to spotify via Facebook. So ...
  • KatesHere
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 202 Views
  • 1 replies
  • 0 likes

Solved!! Impossible to connect on any device

Hi,Since saturday I can't connect my spotify account on any device, even on the website. I've had to create a new account to contact the support and post here. I'm sure it is the good password, but I always get an error when I try to connect. On my f...

  • Casual Listener
  • Hi, Since saturday I can't connect my spotify account on any device, even on the website. I've had to create a new account to contact the support and post here. I'm sure it is the good password, but...
  • Bittencourt
  • Spotify Star
  • 560 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 560 Views
  • 5 replies
  • 0 likes

Cant seem to get premium in any way

Ive been trying to get the premium account for the last 4 daysIm traveling at the moment in central americaChanged the country in my spotify profileTrying to pay with a credit card i get a msg saying it cant accept payments from this countryUsing my ...

  • Casual Listener
  • Ive been trying to get the premium account for the last 4 days Im traveling at the moment in central america Changed the country in my spotify profile Trying to pay with a credit card i get a msg ...
  • osornios
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 194 Views
  • 1 replies
  • 0 likes

Using Vodafone's premium offer when you already have Premium.

This has probably been asked before. I've currently paid for Premium for a year up front, next payment due in Oct 2016. I want to switch to Vodafone's offer of 12 months free Premium and it says I need to cancel my account to do this. Is this just ca...

  • Casual Listener
  • This has probably been asked before. I've currently paid for Premium for a year up front, next payment due in Oct 2016. I want to switch to Vodafone's offer of 12 months free Premium and it says I ne...
  • user-removed
  • Not applicable
  • 383 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 383 Views
  • 3 replies
  • 0 likes

Solved!! canceling of my subscription

HI i wish to cancel my subscription but i was having a wake can i cant canecl my subcription in time before spotify auto bill me again by 1 day. so if i cancel my subcription now will i can get my money back?

  • Casual Listener
  • HI i wish to cancel my subscription but i was having a wake can i cant canecl my subcription in time before spotify auto bill me again by 1 day. so if i cancel my subcription now will i can get my mo...
  • 11172638295
  • Casual Listener
  • 427 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 427 Views
  • 2 replies
  • 0 likes

Reset password email not being sent

Hi.I'm spotify premium user and I want to reset my password because I forgot it. The username of my spotify account is cyrilbenson47 and the associated email I used there is cyrilbenson47@gmail.com but it keeps on telling me that the email is not ass...

  • Casual Listener
  • Hi. I'm spotify premium user and I want to reset my password because I forgot it. The username of my spotify account is cyrilbenson47 and the associated email I used there is cyrilbenson47@gmail.c...
  • cyrilbenson47
  • Casual Listener
  • 185 Views
  • 1 replies
  • 0 likes
  • Account
  • 185 Views
  • 1 replies
  • 0 likes

Never received voucher for chromecast

Hello. I bought 3 months of spotify on February 27th 2016. There was a promotion that said if you bought 3 months of spotify by February 28th you will receive a voucher for a free chromecast in email within a week and I never did. I have receipts for...

  • Visitor
  • Hello. I bought 3 months of spotify on February 27th 2016. There was a promotion that said if you bought 3 months of spotify by February 28th you will receive a voucher for a free chromecast in email...
  • user-removed
  • Not applicable
  • 254 Views
  • 2 replies
  • 0 likes
  • 254 Views
  • 2 replies
  • 0 likes

Can't Log in on new phone, playlist missing

I replaced my phone and now I can't log in to Spotify. Tried uninstalling, reinstalling, clearing the cache, resetting the password etc. and although it pulls up my account info and cc # for my account, and tells me when my subscription expiires, I c...

  • Casual Listener
  • I replaced my phone and now I can't log in to Spotify. Tried uninstalling, reinstalling, clearing the cache, resetting the password etc. and although it pulls up my account info and cc # for my accou...
  • pvd18
  • Casual Listener
  • 258 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 258 Views
  • 3 replies
  • 0 likes

Solved!! Offline

So I wanted to know while I have my music made "available offline" does it use my data while playing these songs?

  • Visitor
  • So I wanted to know while I have my music made "available offline" does it use my data while playing these songs?
  • user-removed
  • Not applicable
  • 279 Views
  • 2 replies
  • 0 likes
  • Premium
  • 279 Views
  • 2 replies
  • 0 likes

Can't book Premium due to Java Problem

When I'm trying to get the Premium (the 99 Cent offer) the page tells me I need to activate my JavaScript for the booking process. The problem: JavaScript is activated and there is nothing else I can switch on. What to do? Thanks

  • Newbie
  • When I'm trying to get the Premium (the 99 Cent offer) the page tells me I need to activate my JavaScript for the booking process. The problem: JavaScript is activated and there is nothing else I can...
  • user-removed
  • Not applicable
  • 866 Views
  • 5 replies
  • 4 likes
  • Other
    Premium
    Subscription
  • 866 Views
  • 5 replies
  • 4 likes

Spotify Gift Card Refund

Hello, I bought a gift card a while ago. On the same day, I refunded it. The Spotify Costumer said I get my Money in 3-5 working days back. I got his reply on the 9th Oct. Now we have almost November and I still didnt got the money on my bank account...

  • Regular
  • Hello,   I bought a gift card a while ago. On the same day, I refunded it.   The Spotify Costumer said I get my Money in 3-5 working days back.   I got his reply on the 9th...
  • teddybarreto
  • Newbie
  • 1312 Views
  • 14 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1312 Views
  • 14 replies
  • 0 likes

Subscription Cancelled

I cancelled my premium subscription and my bank was still charged. Who do i need to contact to get this resolved?

  • Newbie
  • I cancelled my premium subscription and my bank was still charged. Who do i need to contact to get this resolved?
  • osornios
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 163 Views
  • 1 replies
  • 0 likes

DESCONECTAR DE FACEBOOK

Buenos días,No puedo desconectar mi cuenta Spotify de Facebook. Tengo dos perfiles y me gustaría desconectar de uno y conectar el otro pero no me deja. Es como si estuviera bloqueado solo para uno de los perfiles. Ya he intentado de todo, pero no fun...

  • Regular
  • Buenos días, No puedo desconectar mi cuenta Spotify de Facebook. Tengo dos perfiles y me gustaría desconectar de uno y conectar el otro pero no me deja. Es como si estuviera bloqueado solo para un...
  • osornios
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 343 Views
  • 1 replies
  • 0 likes