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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420006 Views
  • 965 replies
  • 108 likes
  • Account
  • 420006 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185756 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185756 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103226 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103226 Views
  • 69 replies
  • 10 likes

Solved!! Free account charged with premium+ subscription

Hello, I'm from Poland and i was eager to test Spotify for free in Poland. Yesterday I noticed it was possible to setup free account, so I went to do it. Tried a few times, but each time my credit card was declined. So I clicked the button "Upgrade a...

  • Casual Listener
  • Hello,   I'm from Poland and i was eager to test Spotify for free in Poland. Yesterday I noticed it was possible to setup free account, so I went to do it. Tried a few times, but each time...
  • j-emro
  • Casual Listener
  • 576 Views
  • 5 replies
  • 0 likes
  • 576 Views
  • 5 replies
  • 0 likes

Dar de baja mi suscripcion a Spotify

Quisiera saber cómo dar de baja definitivamente mi cuenta de Spotify debido a que estoy suscrito a Spotify Premium por parte de movistar, en un plan que con ellos contrate; en este momento me voy a cambiar de plan de movistar y me comentan que para q...

  • Newbie
  • Quisiera saber cómo dar de baja definitivamente mi cuenta de Spotify debido a que estoy suscrito a Spotify Premium por parte de movistar, en un plan que con ellos contrate; en este momento me voy a c...
  • 588 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 588 Views
  • 0 replies
  • 0 likes

Premium just ended and can't play anything.

The error is, "Can't play current track"Ok, before anyone says a thing, high quality streaming unticked itself when my subscription ended. Even though it's unticked I can't play anything. I've reinstalled spotify, I've re-logged in on all devices, I'...

  • Newbie
  • The error is, "Can't play current track" Ok, before anyone says a thing, high quality streaming unticked itself when my subscription ended. Even though it's unticked I can't play anything. I've rein...
  • Jason
  • Spotify Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
  • 165 Views
  • 1 replies
  • 0 likes

Email entered incorrectly but correct email already in use by my other account, not my paid one

I am trying to get my money back for two £9.99 payments after i switched to the student account which is only £4.99. I then realised that my email was entered incorrectly when i started the support entry. When i tried to change it to my actual email ...

  • Newbie
  • I am trying to get my money back for two £9.99 payments after i switched to the student account which is only £4.99. I then realised that my email was entered incorrectly when i started the support e...
  • Jason
  • Spotify Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • Login
  • 178 Views
  • 1 replies
  • 0 likes

Charged and still on free

I was trying to add my college to varify it and the app would not let me. After trying for the 3rd time it said I had no money in my account when I just transferred money just for this. I was charged a few times, and I'm still on free mode. I couldn'...

  • Newbie
  • I was trying to add my college to varify it and the app would not let me. After trying for the 3rd time it said I had no money in my account when I just transferred money just for this. I was charged...
  • Jason
  • Spotify Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • Free
  • 176 Views
  • 1 replies
  • 0 likes

Directed to login with facebook, but then told there is no attached spotify

I used to have a spotify account linked to my primary email account, now when I try to log in using a new laptop (the old one is long gone) I don't remember my password. When I click forgot password it tells me that I must log in using my facebook ac...

  • Newbie
  • I used to have a spotify account linked to my primary email account, now when I try to log in using a new laptop (the old one is long gone) I don't remember my password. When I click forgot password ...
  • Jason
  • Spotify Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • Login
  • 138 Views
  • 1 replies
  • 0 likes

All my saved songs replaced with songs I don't know

All my saved songs were deleted and they were replaced with songs I've never heard of. No one has my password (my spotify account is connected with facebook and I keep it really secure, with two-step authentication and stuff). I lost pretty much ever...

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  • Newbie
  • All my saved songs were deleted and they were replaced with songs I've never heard of. No one has my password (my spotify account is connected with facebook and I keep it really secure, with two-step...
  • Jason
  • Spotify Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Security
  • 262 Views
  • 1 replies
  • 0 likes

Reinstalled Spotify--playlists are gone

I recently reverted my desktop to an older OS due to software crashes and had to reinstall Spotify (Free). Once reinstalled, I found that I was logged out across all devices and all of my playlists were gone, inlcuding friends' playlists to which I a...

  • Newbie
  • I recently reverted my desktop to an older OS due to software crashes and had to reinstall Spotify (Free). Once reinstalled, I found that I was logged out across all devices and all of my playlists w...
  • Jason
  • Spotify Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • Free
  • 130 Views
  • 1 replies
  • 0 likes

Want to change my Payment Method and it won't work

Hello I'm trying to change my Payment method to a Visa and it's still saving it as a Mastercard and for some reason charging a Credit card that I don't even have saved in the system. A litte worried here since my Credit card account wasn't even saved...

  • Casual Listener
  • Hello    I'm trying to change my Payment method to a Visa and it's still saving it as a Mastercard and for some reason charging a Credit card that I don't even have saved in the system.&n...
  • mjornella81786
  • Casual Listener
  • 207 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 207 Views
  • 2 replies
  • 0 likes

Solved!! I've got a premium but I get an offer to buy one

Hi there,I have family plan, which I'm owner of. Since yesterday my family accounts keep getting offer to change to Spotify Premium. When others try to get it, they're getting error saying they already have family plan. I've got option to buy one.It'...

  • Newbie
  • Hi there, I have family plan, which I'm owner of. Since yesterday my family accounts keep getting offer to change to Spotify Premium. When others try to get it, they're getting error saying they a...
  • Jason
  • Spotify Legend
  • 312 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 312 Views
  • 1 replies
  • 1 likes

PS4 App

Bonjour,Voila mon problème je tente d'associer mon compte spotify a ma ps4 mais c'est impossible. Il m'indique de basculer sur le compte playstation network associé à mon compte spotify mais c'est impossible. je n'ai qu'un compte spotify et qu'un com...

  • Newbie
  • Bonjour, Voila mon problème je tente d'associer mon compte spotify a ma ps4 mais c'est impossible. Il m'indique de basculer sur le compte playstation network associé à mon compte spotify mais c'est ...
  • Jason
  • Spotify Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • Account
  • 161 Views
  • 1 replies
  • 0 likes

Account

I paid for student premium and it charged my card but my spotify isn't premium!!!

  • Casual Listener
  • I paid for student premium and it charged my card but my spotify isn't premium!!!
  • arianacruz392
  • Casual Listener
  • 289 Views
  • 7 replies
  • 0 likes
  • Account
  • 289 Views
  • 7 replies
  • 0 likes

Changing user name

I want to change the username on my account, but not the password! Is there a way I can do it?

  • Roadie
  • I want to change the username on my account, but not the password! Is there a way I can do it?
  • LordRollin
  • Community Legend
  • 298 Views
  • 3 replies
  • 0 likes
  • Account
  • 298 Views
  • 3 replies
  • 0 likes

Avslutade att betala via telefonräkningen hos Telia

hur gör jag med att betala mitt premiumabonnemang fortsättningsvis ? Avslutasde min betalning på 99 kr /mån för premium de 9/2 -2016 genom min telefonräkning. Hur gör för att ändra betalningsätt så jag kan tex betala med e faktura eller kort framöver...

  • Newbie
  • hur gör jag med att betala mitt premiumabonnemang fortsättningsvis ? Avslutasde min betalning på 99 kr /mån för premium de 9/2 -2016 genom min telefonräkning. Hur gör för att ändra betalningsätt så j...
  • 215 Views
  • 0 replies
  • 0 likes
  • Account
  • 215 Views
  • 0 replies
  • 0 likes

Login error

Vodafone my provider changed my Spotify so I had to reinstall. On doing so it will not recognise my username and password. Keeps saying login error. I have tried changing my password and I can login in on here but not the app on iOS

  • Casual Listener
  • Vodafone my provider changed my Spotify so I had to reinstall. On doing so it will not recognise my username and password. Keeps saying login error. I have tried changing my password and I can login ...
  • MaryS
  • Roadie
  • 305 Views
  • 7 replies
  • 0 likes
  • Account
  • 305 Views
  • 7 replies
  • 0 likes

Account being hacked every week...

Hi there.It appears im fighting with an hacker since 5-6 weeks to keep control of my premium account.. Every now and then, mostly every week, all my playlists disapears and new user created ones get in... Its clearly not from me because I listen to e...

  • Newbie
  • Hi there. It appears im fighting with an hacker since 5-6 weeks to keep control of my premium account.. Every now and then, mostly every week, all my playlists disapears and new user created ones ...
  • Harlowin
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
  • 213 Views
  • 1 replies
  • 0 likes

Premium paused

I have a message on my iphone and online application saying that premium is paused because my last payment didn't work. However I have an Apple Store receipt in my email and I can see via my online banking that payment went through. How can I fix thi...

  • Newbie
  • I have a message on my iphone and online application saying that premium is paused because my last payment didn't work.  However I have an Apple Store receipt in my email and I can see via my on...
  • Raysfan11
  • Newbie
  • 426 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 426 Views
  • 2 replies
  • 0 likes

Problem with a premium account

Hi!. Recently i have a problem with my account because the application and the web page has not allowed to pay the premium... And I do not know why.. Last year I had premium account without problems until now.. Thanks for the support.

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  • Casual Listener
  • Hi!. Recently i have a problem with my account because the application and the web page has not allowed to pay the premium... And I do not know why.. Last year I had premium account without problems ...
  • KatesHere
  • Community Legend
  • 247 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 247 Views
  • 3 replies
  • 0 likes

Solved!! How do I permanently delete my Spotify account?

How do I permanently delete my Spotify account? Tried - contact us form but it doesn't seem to work, is there an email I can send to

  • Visitor
  • How do I permanently delete my Spotify account?   Tried - contact us form but it doesn't seem to work, is there an email I can send to  
  • KatesHere
  • Community Legend
  • 65246 Views
  • 12 replies
  • 1 likes
  • Account
  • 65246 Views
  • 12 replies
  • 1 likes

been charged 2 months in a row

I dont have or want premium but after canceling, my account still gets charged

  • Casual Listener
  • I dont have or want premium but after canceling, my account still gets charged
  • ElusiveHalcyon
  • Gig Goer
  • 193 Views
  • 3 replies
  • 0 likes
  • Account
  • 193 Views
  • 3 replies
  • 0 likes