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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83644 Views

29 replies

0 likes

  • 83644 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104942 Views

10 replies

3 likes

Account
Login
  • 104942 Views
  • 10 replies
  • 3 likes

2 Mal bezahlen für 1 Subscription

Sehr geehrte Damen und Herren, bitte überprüfen Sie , warum ich am 13. jeden Monats bezahlen muss und dann noch einmal zweites Mal am 16. Februar. Paypal ist angewiesen, Ihre Forderungen von 9,99 EU monatlich regelmäßig auszuführen. Mit freundlichen ...

Newbie

Sehr geehrte Damen und Herren,   bitte überprüfen Sie , warum ich am 13. jeden Monats bezahlen muss und dann noch einmal zweites Mal am 16. Februar.   Paypal ist angewiesen, Ihre Forder...

244 Views

0 replies

0 likes

Account
  • 244 Views
  • 0 replies
  • 0 likes

Log out family members

Is it possible to temporarily log out someone on my family account without deleting them?

Casual Listener

Is it possible to temporarily log out someone on my family account without deleting them?

253 Views

0 replies

0 likes

Account
  • 253 Views
  • 0 replies
  • 0 likes

Family plan doubt

My sister and I live under the same address, but every 2 months I have to go to a different city to continue my studies. I stay on that different city for about 4 months. So it's 2 months living with her, and then 4 months away. Is it possible for me...

Newbie

My sister and I live under the same address, but every 2 months I have to go to a different city to continue my studies. I stay on that different city for about 4 months. So it's 2 months living with...

184 Views

0 replies

0 likes

Account
Premium
Subscription
  • 184 Views
  • 0 replies
  • 0 likes

When I try to cancel my subscription it says password incorrect

I tried to cancel my subscription and when I get to the point where I have to put in my password to confirm the cancellation, it keeps saying password incorrect, even though I'm 100% sure I put in the right one - I even changed it once and tried with...

Newbie

I tried to cancel my subscription and when I get to the point where I have to put in my password to confirm the cancellation, it keeps saying password incorrect, even though I'm 100% sure I put in th...

227 Views

0 replies

0 likes

Subscription
  • 227 Views
  • 0 replies
  • 0 likes

No puedo cambiar el pais de origen ni iniciar sesion =(

Buenas, hace poco cree mi cuenta en Spotify en España y en ningun momento me conecte con mi cuenta desde otro pais, el problema esta en que no me dejan iniciar sesion con esta cuenta y tampoco puedo cambiar el pais, me sale solo la opción de Estados ...

Casual Listener

Buenas, hace poco cree mi cuenta en Spotify en España y en ningun momento me conecte con mi cuenta desde otro pais, el problema esta en que no me dejan iniciar sesion con esta cuenta y tampoco puedo ...

vatman

Casual Listener

827 Views

2 replies

0 likes

Account
Subscription
  • 827 Views
  • 2 replies
  • 0 likes

User Name Change

Love my friend for getting me a spotify premium account but the user name...can i change it?

Newbie

Love my friend for getting me a spotify premium account but the user name...can i change it?

Bittencourt

Spotify Star

246 Views

1 replies

0 likes

Account
Premium
  • 246 Views
  • 1 replies
  • 0 likes

Chromecast

I signed up through the premium membership to get the free chromcast. No email with a code has been recieved and yes I have looked in my spam. Friends who signed up after me have already recieved their units

Casual Listener

I signed up through the premium membership to get the free chromcast.  No email with a code has been recieved and yes I have looked in my spam.  Friends who signed up after me have already ...

dbraun68

Casual Listener

403 Views

2 replies

0 likes

Free
  • 403 Views
  • 2 replies
  • 0 likes

Stop payment of Account I dont have acces to

Hi,I have one premium account that i use username stma23, and I also pay for another account wich i dont have the username for.It was an arangement with an old friend.Now I want to stop paying the other account.Last transaction 21st of jan was marked...

Casual Listener

Hi, I have one premium account that i use username stma23, and I also pay for another account wich i dont have the username for. It was an arangement with an old friend. Now I want to stop paying ...

185 Views

0 replies

0 likes

Account
Subscription
  • 185 Views
  • 0 replies
  • 0 likes

Picture on Profile.account hacked!

Someone hack my account and set a picture in my profile, how can I change it???

Newbie

Someone hack my account and set a picture in my profile, how can I change it???

215 Views

0 replies

0 likes

Security
  • 215 Views
  • 0 replies
  • 0 likes

"Hmm, the Friend Feed failed to load"

I have had this problem for about 3 months +. Friend feed doesn't load no matter on what network or what compouter im using Spotify on.This must be a server problem/problem with my account.Any solution?All the way to the right

Casual Listener

I have had this problem for about 3 months +. Friend feed doesn't load no matter on what network or what compouter im using Spotify on. This must be a server problem/problem with my account. Any so...

Rorey

Spotify

5045 Views

4 replies

6 likes

Account
  • 5045 Views
  • 4 replies
  • 6 likes

Changing Spotify Premium to another account

Hello, I just activated my Spotify premium with my Facebook account because my dad didn't know how to get this working.But I'm not the one who's listening to Spotify that much, he is. So I'm currently figuring out how to change the Spotify premium to...

Casual Listener

Hello,   I just activated my Spotify premium with my Facebook account because my dad didn't know how to get this working. But I'm not the one who's listening to Spotify that much, he is. So I...

222 Views

0 replies

0 likes

Account
Login
Premium
Subscription
  • 222 Views
  • 0 replies
  • 0 likes

Gift card - Hong kong

Hi guys, I have a UK based account which I am trying to change to Hong Kong so I can use a gift card. My premium has run out. I get to the update details screen and change my country to Hong Kong but after this it still only gives me the option of cr...

Casual Listener

Hi guys, I have a UK based account which I am trying to change to Hong Kong so I can use a gift card. My premium has run out. I get to the update details screen and change my country to Hong Kong but...

Davwestend

Casual Listener

994 Views

2 replies

0 likes

Account
Premium
Subscription
  • 994 Views
  • 2 replies
  • 0 likes

Solved!! Concern about cancelling Premium and offline playlists

Hello, I have a couple questions that I can't seem to find straight answers for on the board. I have been a Spotify user for the last four years, and up until December never had premium. My subscription will be expiring soon and I was wondering what ...

Visitor

Hello, I have a couple questions that I can't seem to find straight answers for on the board. I have been a Spotify user for the last four years, and up until December never had premium. My subscript...

OviiiOne

Community Legend

641 Views

3 replies

0 likes

Account
Premium
Subscription
  • 641 Views
  • 3 replies
  • 0 likes

Solved!! My Premium account has been hacked!

My premium account has been hacked, someone has taken it over with an email address that I've never heard of. I sent in a form, but it has been 3 days of receiving one useless message each day, and I'm getting nowhere. My email exchange is under [ref...

Visitor

My premium account has been hacked, someone has taken it over with an email address that I've never heard of. I sent in a form, but it has been 3 days of receiving one useless message each day, and I...

user-removed

Not applicable

4906 Views

12 replies

0 likes

Security
  • 4906 Views
  • 12 replies
  • 0 likes

Sync

I want to know how to sync my music from offline to back online

Regular

I want to know how to sync my music from offline to back online

chakabj

Regular

308 Views

2 replies

0 likes

Account
  • 308 Views
  • 2 replies
  • 0 likes

Spotify stops Google maps using music Bluetooth and prompts on speaker

Hello, Google maps and Waze have the option to split music and audio prompts (Bluetooth and phone speaker). The problem is when I activate that after a GPS prompt the music on Bluetooth stops.I have by default this setup because if I am less inning F...

Newbie

Hello, Google maps and Waze have the option to split music and audio prompts (Bluetooth and phone speaker). The problem is when I activate that after a GPS prompt the music on Bluetooth stops. I hav...

664 Views

0 replies

0 likes

Other
  • 664 Views
  • 0 replies
  • 0 likes

Offline

My playlist are offline I would love it if you could reset it for me

Regular

My playlist are offline I would love it if you could reset it for me

234 Views

0 replies

0 likes

Other
  • 234 Views
  • 0 replies
  • 0 likes

Year In Music playlist not working

Hi - Scrolling through my "Year in Music" there's an option to "see more Top Tracks" which I assume generates a playlist of your top tracks of the year. Only it doesn't work - it's load a page saying "Sorry, looks like something went wrong on our end...

Roadie

Hi - Scrolling through my "Year in Music" there's an option to "see more Top Tracks" which I assume generates a playlist of your top tracks of the year.  Only it doesn't work - it's load a page ...

tom_vidler

Casual Listener

425 Views

1 replies

0 likes

Other
  • 425 Views
  • 1 replies
  • 0 likes

Solved!! password username code 3 error

I can't login to my account even after changing passwords. I keep receiving Error 3 code. Can anyone help??

Casual Listener

I can't login to my account even after changing passwords. I keep receiving Error 3 code. Can anyone help??

Nico

Community Legend

915 Views

6 replies

0 likes

Login
  • 915 Views
  • 6 replies
  • 0 likes

Spotify paused my premium and i cant get premium back

Spotify paused my premium membership saying it they couldnt take my payment, I'm unsure why this happened because I have enough money for it to be paid out.I when i tried to reapply for my premium it wouldnt accept my debt card information saying tha...

Newbie

Spotify paused my premium membership saying it they couldnt take my payment, I'm unsure why this happened because I have enough money for it to be paid out. I when i tried to reapply for my premiu...

kbrooksc

Community Legend

565 Views

1 replies

0 likes

Subscription
  • 565 Views
  • 1 replies
  • 0 likes