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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Not applicable
  • 261710 Views
  • 508 replies
  • 33 likes
  • Account
    Free
  • 261710 Views
  • 508 replies
  • 33 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13014 Views
  • 6 replies
  • 11 likes
  • Security
  • 13014 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528918 Views
  • 989 replies
  • 113 likes
  • Account
  • 528918 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128040 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128040 Views
  • 74 replies
  • 12 likes

got billed when i cancelled my account

i just got billed 10 bucks putting my money account in a negative balance. also i cancelled my premium when i did not want to be billed it took money i did not have out of my account. you people make it impossable to contact you the number you provid...

  • Newbie
  • i just got billed 10 bucks putting my money account in a negative balance. also i cancelled my premium when i did not want to be billed it took money i did not have out of my account. you people make...
  • jean3601
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
  • 280 Views
  • 1 replies
  • 0 likes

Singular account becomes familiar, how can I link playlist from others users to my familiar account?

Dear all, I need your help, every single member of my family used to have his/her own spotify account, then we realized that we could use a familiar account, so I got a familiar subscription. The thing is that we want to link the previus playlist tha...

  • Newbie
  • Dear all,   I need your help,   every single member of my family used to have his/her own spotify account, then we realized that we could use a familiar account, so I got a fa...
  • jean3601
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • Premium
  • 219 Views
  • 1 replies
  • 0 likes

Moii

Hahahahsjbk

  • Newbie
  • Hahahahsjbk
  • 152 Views
  • 0 replies
  • 0 likes
  • Premium
  • 152 Views
  • 0 replies
  • 0 likes

30 day Free trial?

so i have a question do i everytime I upgrade on spotify do i get a 30 day free trial because I already had premiun but i finished so I newed it and when i sign up I got the receipt and I was wondering if I already got charge for this month or not

  • Casual Listener
  • so i have a question do i everytime I upgrade on spotify do i get a 30 day free trial because I already had premiun but i finished so I newed it and when i sign up I got the receipt and I was wonderi...
  • MaryS
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • Premium
  • 157 Views
  • 1 replies
  • 0 likes

30 day free trial

After 7 day trial,I got a e-mail offer 30 day trial.It lead me to a webpage to fill in payment data.I thought it might be 0 dollar trial.But my premium start charging without trial.

  • Casual Listener
  • After 7 day trial,I got a e-mail offer 30 day trial. It lead me to a webpage to fill in payment data. I thought it might be 0 dollar trial. But  my premium start  charging without trial.
  • sakura08
  • Roadie
  • 1835 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 1835 Views
  • 3 replies
  • 0 likes

Solved!! signed up for free month of premium

but i got directly charged for the first monthso how does this work then?

  • Newbie
  • but i got directly charged for the first month so how does this work then?
  • sakura08
  • Roadie
  • 293 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 293 Views
  • 1 replies
  • 0 likes

Solved!! Student Discount hasn't been active for 5 months

Hi Guys, I was kind of hoping that someone could please help me out with an issue. Basically, I signed up with Spotify on the basis that I get 50% off for student discount. I just realised (I don't check my online statement that much, truth be told) ...

  • Newbie
  • Hi Guys,   I was kind of hoping that someone could please help me out with an issue.   Basically, I signed up with Spotify on the basis that I get 50% off for student discount. I just r...
  • Algee
  • Roadie
  • 262 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 262 Views
  • 1 replies
  • 0 likes

30 days free premium trial

I have received two emails saying I can access 30 days of a free premium trial but when I click on the link it just gives me the option of 99 cents for three months. It seems a bit unethical if they are promising a free trial but then making you pay ...

  • Casual Listener
  • I have received two emails saying I can access 30 days of a free premium trial but when I click on the link it just gives me the option of 99 cents  for three months.  It seems a bit unethi...
  • LittleKanga
  • Casual Listener
  • 519 Views
  • 2 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 519 Views
  • 2 replies
  • 0 likes

As my name says My account got hacked

Hello it seems as if my spotify account got hacked. I recived an email one day ago saying that my account has switched emails the link spotify gave me to change emails back seemed to be dead. So I dug around the internet and found the anonymous ticke...

  • Casual Listener
  • Hello it seems as if my spotify account got hacked. I recived an email one day ago saying that my account has switched emails the link spotify gave me to change emails back seemed to be dead. So I du...
  • sakura08
  • Roadie
  • 357 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 357 Views
  • 3 replies
  • 0 likes

Won't let me log in through facebook

When I try to log into spotify on my laptop, the "log in with facebook" button does not work. Also, i tried to send my self a reset password email to log in the other way but I never get the email. I know that the email address is right, but I don't ...

  • Newbie
  • When I try to log into spotify on my laptop, the "log in with facebook" button does not work. Also, i tried to send my self a reset password email to log in the other way but I never get the email. I...
  • Algee
  • Roadie
  • 386 Views
  • 2 replies
  • 0 likes
  • Free
  • 386 Views
  • 2 replies
  • 0 likes

Charged extra times for subscription

I signed up for a student discount, and it had me enter my card information more than once, therefore I was charged 5.33 three times just for the first month. How do I get this fixed?

  • Newbie
  • I signed up for a student discount, and it had me enter my card information more than once, therefore I was charged 5.33 three times just for the first month. How do I get this fixed?
  • MaryS
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 215 Views
  • 1 replies
  • 0 likes

Solved!! CONTACT FORM

The contact form is not working. I deactivated my facebook and need to swap all my playlist over to this email based login account. Please contact me. Thank youl.

  • Casual Listener
  • The contact form is not working.  I deactivated my facebook and need to swap all my playlist over to this email based login account.  Please contact me.  Thank youl.
  • MaryS
  • Roadie
  • 9479 Views
  • 8 replies
  • 0 likes
  • 9479 Views
  • 8 replies
  • 0 likes

No renovation of Premium

Please, can help me? I just activated 7 free days premium. How can I do to not renove premium after the end of these 7 days? Thank you

  • Regular
  • Please, can help me? I just activated 7 free days premium. How can I do to not renove premium after the end of these 7 days? Thank you
  • MaryS
  • Roadie
  • 340 Views
  • 8 replies
  • 0 likes
  • 340 Views
  • 8 replies
  • 0 likes

account

I had a free account and I signed up for student premium and my debit card was charged but i still do not have the features of premium on my cell phone and I already tried signing in and out and deleting adn reinstalling the app. what do i need to do...

  • Casual Listener
  • I had a free account and I signed up for student premium and my debit card was charged but i still do not have the features of premium on my cell phone and I already tried signing in and out and dele...
  • MaryS
  • Roadie
  • 216 Views
  • 4 replies
  • 0 likes
  • Account
  • 216 Views
  • 4 replies
  • 0 likes

Changing account from regular premium to student discount

I signed up for spotigy premium free 30 day trial and that just ended and it charged me the $10 for the next 30 days. Im a student and cant figure out how to change to the $5 a month subscription now. Do i have to cancel this subscription and start a...

  • Newbie
  • I signed up for spotigy premium free 30 day trial and that just ended and it charged me the $10 for the next 30 days.  Im a student and cant figure out how to change to the $5 a month subscripti...
  • sakura08
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
    Unlimited
  • 185 Views
  • 1 replies
  • 0 likes

no receipt yet for Premium subscription

I just paid through debit account yesterday and until now i havent received any confirmation if payment had been successful or what.

  • Newbie
  • I just paid through debit account yesterday and until now i havent received any confirmation if payment had been successful or what.
  • MaryS
  • Roadie
  • 227 Views
  • 1 replies
  • 0 likes
  • Premium
  • 227 Views
  • 1 replies
  • 0 likes

subscriptions

I have used the free premium trial for a month and I unsubscribe to avoid the payment. Then I found out about the "3 months of premium for RM2" may I know am I still able to get it even though I have subscribed to premium before this?

  • Newbie
  • I have used the free premium trial for a month and I unsubscribe to avoid the payment. Then I found out about the "3 months of premium for RM2" may I know am I still able to get it even though I have...
  • Algee
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 169 Views
  • 1 replies
  • 0 likes

Premium paused, but still getting charged.

I've been paying for Premium, but when I try to use Spotify it says that Premium has been pause because my payments are not going though. This has been going on for a few months now. I thought it was do to the new cc chips being updated, but I checke...

  • Newbie
  • I've been paying for Premium, but when I try to use Spotify it says that Premium has been pause because my payments are not going though. This has been going on for a few months now. I thought it was...
  • osornios
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 246 Views
  • 1 replies
  • 0 likes

Premium Subscription

Hi there!I'm a foreign vistor. About a month a ago I clicked "try Premium frr for 30 days" and doesn't realize I need to cancel the subscription.My Paypal was charged 10.77$ today. Actually I haven't use Spotify for a long while.Is there anyway I can...

  • Newbie
  • Hi there! I'm a foreign vistor. About a month a ago I clicked "try Premium frr for 30 days" and doesn't realize I need to cancel the subscription. My Paypal was charged 10.77$ today. Actually I hav...
  • Algee
  • Roadie
  • 187 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 187 Views
  • 1 replies
  • 0 likes

Someone uses my account

Hello,Today I saw some streaming on my Spotify account. I went to the account settings, changed the password and logged everything out. There is a lot of unwanted music added to my playlists. What can I do to prevent someone else using my account? Al...

  • Newbie
  • Hello, Today I saw some streaming on my Spotify account. I went to the account settings, changed the password and logged everything out. There is a lot of unwanted music added to my playlists. Wha...
  • Algee
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 211 Views
  • 1 replies
  • 0 likes