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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80426 Views

9 replies

2 likes

Account
Login
  • 80426 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653866 Views

13 replies

4 likes

Account
  • 653866 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734327 Views

18 replies

29 likes

  • 734327 Views
  • 18 replies
  • 29 likes

Unable to change country

I created this spotify account to use in a family plan. When I tried to redeem the family plane code I saw that my new account had GB as country. When checking the help site for instructions on how to change country for my account, I followed the ins...

Newbie

I created this spotify account to use in a family plan. When I tried to redeem the family plane code I saw that my new account had GB as country. When checking the help site for instructions on how t...

kbrooksc

Community Legend

204 Views

1 replies

0 likes

Account
  • 204 Views
  • 1 replies
  • 0 likes

"Remove" button not showing up under famlly members name

I'm tryng to go through the process of deleteing a family member so I go in and add more family members. It says to click "remove" under the perosn's name you want to remove, but there is nothing that says "remove." It doesn't say "remove", it just s...

Regular

I'm tryng to go through the process of deleteing a family member so I go in and add more family members. It says to click "remove" under the perosn's name you want to remove, but there is nothing tha...

MaryS

Roadie

525 Views

5 replies

0 likes

Account
  • 525 Views
  • 5 replies
  • 0 likes

Solved!! Overcharge student discount

I tried to apply the student account this morning. I filled in all blanks that are required and then submitted, but it said that I was failed to apply to student account because they weren't able to validate my student details. However, later when I ...

Casual Listener

I tried to apply the student account this morning. I filled in all blanks that are required and then submitted, but it said that I was failed to apply to student account because they weren't able to ...

ingrid_861112

Casual Listener

841 Views

4 replies

0 likes

Account
Premium
  • 841 Views
  • 4 replies
  • 0 likes

Cannot get online on Spotify abroad with premium account!

iHelloI am a gigantic fan of spotify. However, it's getting a bit ridiculous these days with regional limitations. First, I tried to download Spotify after a clean OS Install, Guess what? It's not possible to download when you are abroad even though ...

Regular

iHello I am a gigantic fan of spotify. However, it's getting a bit ridiculous these days with regional limitations.   First, I tried to download Spotify after a clean OS Install, Guess what...

1116995534

Regular

687 Views

6 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 687 Views
  • 6 replies
  • 0 likes

Solved!! I can upgrade only into family?

So what is the deal here spotify? On main page of spotify I can see that you have 2 tables. Free and Premium for 5.99. When I click to have the one for 5.99 it redirects me into Family pack webpapage. But I dont want to have that one... I want to pay...

Regular

So what is the deal here spotify?   On main page of spotify I can see that you have 2 tables. Free and Premium for 5.99. When I click to have the one for 5.99 it redirects me into Family pack ...

MaryS

Roadie

572 Views

7 replies

0 likes

Account
Premium
Subscription
  • 572 Views
  • 7 replies
  • 0 likes

Solved!! Charged £9.99 for Christmas special deal?

Hi there,I noticed strangely I've been charged £9.99 on my account despite Spotify advertising a ChristmasSpecial Deal in the UK where if you upgraded to Spotify premium I think before the end of December you only pay £1 per month for 3 months. Howev...

Casual Listener

Hi there, I noticed strangely I've been charged £9.99 on my account despite Spotify advertising a Christmas Special Deal in the UK where if you upgraded to Spotify premium I think before the end ...

direngrey

Casual Listener

397 Views

2 replies

0 likes

Premium
  • 397 Views
  • 2 replies
  • 0 likes

Account Stolen while listening to Spotify

Spotify needs some better security, truly. While I was on my laptop LISTENING to my music, my account was stolen, email changed, password reset, and facebook unlinked, all without any indication to me. The only thing I got? An email a few minutes lat...

Casual Listener

Spotify needs some better security, truly. While I was on my laptop LISTENING to my music, my account was stolen, email changed, password reset, and facebook unlinked, all without any indic...

albionheroqueen

Regular

473 Views

3 replies

0 likes

Account
  • 473 Views
  • 3 replies
  • 0 likes

Can not upgrade to premium account (Message javascript not activated - wrong, it is activated)

I can not upgrade my account to premium. I have tried it from my notebook and from my mobil. No chance, I always get the message "You must activate javascript". Javascript is enabled for spotify.com and for for the paypal sites. So what is wrong? Don...

Visitor

I can not upgrade my account to premium. I have tried it from my notebook and from my mobil. No chance, I always get the message "You must activate javascript". Javascript is enabled for spotify.com ...

KatesHere

Community Legend

369 Views

3 replies

0 likes

Account
Premium
  • 369 Views
  • 3 replies
  • 0 likes

Charged for 3 month $.99, no email confirmation, no premium upgrade - HELP

I have been trying for hours to determine what is going on with my account. I clicked the promotional link in the Spotify app for the three months at $.99 and was charged $1.07 but am not seeing the upgrade in the Spotify app. At the time of clicking...

Casual Listener

I have been trying for hours to determine what is going on with my account. I clicked the promotional link in the Spotify app for the three months at $.99 and was charged $1.07 but am not seeing the ...

KatesHere

Community Legend

354 Views

5 replies

0 likes

Account
Premium
Subscription
  • 354 Views
  • 5 replies
  • 0 likes

Spotify family

I want to upgrade to Spotify family but ideally through an in app purchase - As I already have the Spotify premium which I pay for through iTunes.I don't want a direct sub with Spotify as it sounds like they can mess it up/charge twice etc... I don't...

Newbie

I want to upgrade to Spotify family but ideally through an in app purchase - As I already have the Spotify premium which I pay for through iTunes. I don't want a direct sub with Spotify as it soun...

MaryS

Roadie

233 Views

1 replies

0 likes

Other
  • 233 Views
  • 1 replies
  • 0 likes

I canceled my subscription but still charged

I canceled my subscription last month however I was charged again this month!!!! This is very frustrating since I can't seem to be able to talk to an actual human! Please quit charging my card!!!!

Newbie

I canceled my subscription last month however I was charged again this month!!!! This is very frustrating since I can't seem to be able to talk to an actual human! Please quit charging my card!!!!

MaryS

Roadie

222 Views

1 replies

0 likes

Subscription
  • 222 Views
  • 1 replies
  • 0 likes

Grammatical mistakes advertisements Dutch version // Spellingsfouten reclame Nederlandse uitvoering

Hello community, There are advertisers on the Dutch Spotify which haven't a good Dutch language at all. For example this advertiser, Filtr. There stands "ALLE HITS EEN PLAYLIST DAGELIJKS GEÜPDATE", but it has to be "ALLE HITS EEN AFSPEELLIJST DAGELIJ...

Newbie

Hello community,   There are advertisers on the Dutch Spotify which haven't a good Dutch language at all. For example this advertiser, Filtr. There stands "ALLE HITS EEN PLAYLIST DAGELIJKS GEÜ...

gnovella16

Roadie

206 Views

1 replies

0 likes

Account
Other
Security
  • 206 Views
  • 1 replies
  • 0 likes

Promotion not found

I was listening to spotify when I heard trough spotify that it was possible to upgrade to premium for three months for 9.99 I can not find the promotion. Could you help me with a link to that promotion? Thanks in advance.

Casual Listener

I was listening to spotify when I heard trough spotify that it was possible to upgrade to premium for three months for 9.99   I can not find the promotion. Could you help me with a link to tha...

kbrooksc

Community Legend

433 Views

5 replies

0 likes

Premium
  • 433 Views
  • 5 replies
  • 0 likes

problema con cuenta premium

Hola, quisiera saber donde reclamar, ayer intente hacerme premium y me tiraba error, intente varias veces y con 2 cuentas sin tener exito, pero al consultar mi tarjeta de credito me cargaron 5 veces el premium.

Newbie

Hola, quisiera saber donde reclamar, ayer intente hacerme premium y me tiraba error, intente varias veces y con 2 cuentas sin tener exito, pero al consultar mi tarjeta de credito me cargaron 5 veces ...

Steph_B

Roadie

186 Views

1 replies

0 likes

Account
Premium
Subscription
  • 186 Views
  • 1 replies
  • 0 likes

Ma friend is instant Premium in Nowhere

Well my friend told me like this january.That last november she payed for 3 months premium..then she stopped spotify then like weeks then after awhile she opened her spotify to look her subscription its still premium..so when she got vacation and hav...

Newbie

Well my friend told me like this january.That last november she payed for 3 months premium..then she stopped spotify then like weeks then after awhile she opened her spotify to look her subscription ...

user-removed

Not applicable

376 Views

2 replies

3 likes

Account
Free
Login
Premium
Subscription
Unlimited
  • 376 Views
  • 2 replies
  • 3 likes

Can anyone suggest a good alternative to Spotify

I've been a premium subscriber for over a year and while I'm happy to pay to support artists in sick of Spotifys corporate greed and **bleep**e support:1) I have an android with 95% internal storage used and an SD card with several gb free yet Spotif...

Regular

I've been a premium subscriber for over a year and while I'm happy to pay to support artists in sick of Spotifys corporate greed and **bleep**e support: 1) I have an android with 95% internal storag...

arscava

Newbie

450 Views

1 replies

0 likes

Premium
  • 450 Views
  • 1 replies
  • 0 likes

Military serving outside home country

Thought I'd posted yesterday, but maybe I hit cancel by mistake; I don't see the post. I am active military serving for three years outside my home country. However, my credit card and all financial is still from my home country. I'd like to register...

Casual Listener

Thought I'd posted yesterday, but maybe I hit cancel by mistake; I don't see the post.   I am active military serving for three years outside my home country. However, my credit card and all f...

Paww

Casual Listener

249 Views

2 replies

0 likes

Account
Premium
Subscription
  • 249 Views
  • 2 replies
  • 0 likes

Solved!! You can only use spotify abroad for 14 days

Hey guys,English guy with an English phone.. Living in Australia for a year, bought Spotify in May when in the Phillipines. Some recent issues with payment (money ran out on English card linked to the spotify account) tried to sort it after I have tr...

Casual Listener

Hey guys, English guy with an English phone.. Living in Australia for a year, bought Spotify in May when in the Phillipines. Some recent issues with payment (money ran out on English card linked t...

MaryS

Roadie

2367 Views

4 replies

0 likes

Account
Premium
Subscription
  • 2367 Views
  • 4 replies
  • 0 likes

Solved!! Getting Premium, then switching countries.

Hi !I live in Portugal, but will soon move to Spain. Since Premium is cheaper in Portugal, if i subscribe now, what happens when i move to Spain? Will i keep paying the same or will it change to the Spanish price?Thank you

Regular

Hi ! I live in Portugal, but will soon move to Spain. Since Premium is cheaper in Portugal, if i subscribe now, what happens when i move to Spain? Will i keep paying the same or will it change to ...

sandravantzand

Newbie

2379 Views

9 replies

0 likes

Account
Premium
Subscription
  • 2379 Views
  • 9 replies
  • 0 likes

Abonnement

Bonjour,je suis en spotify free mais je paye le prenium. Comment cela se fait? Pouvez vous m aider.Merci

Newbie

Bonjour,je suis en spotify free mais je paye le prenium. Comment cela se fait? Pouvez vous m aider. Merci

KatesHere

Community Legend

333 Views

1 replies

0 likes

Subscription
  • 333 Views
  • 1 replies
  • 0 likes