Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
In december I chose to subscribe for Spotify Premium. That subscription would cost me 0,99 euro for the next three months. So my plan was to cancel the subscription on the 7th of march so that I did not have to pay the 9,99 euro's a month for the sub...
When I created my Spotify account, I used my AOL email. When I heard of the cheaper student rate, I switched my account email to my .edu address. Will I automatically be charged the student rate from now on for Premium?
Hello, I have created an account just yesterday and used Facebook to do so. That means I don't have an username besides my name on Facebook (I would like to have one). I have already signed premium. When I use "find friends" option (not sure if it is...
Spotify is moving to a Google cloud service. Say it ain't so!!NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO! Google already has more than enough information about the populace - giving them our music listening habits by having them host for Spotify is ...
I try to upgrade to premium but the section to enter your creit card details just spirals around, not letting me enter any information. Can anyone help??
P9 was deducted in my Gcash account but my spotify account isnt premium. i was deducted already and yet my account isnt premium? need someone to help me.
I am currently using my Facebook account to connect my Spotify. A couple months back, I bought the Spotify for 3 months for 99.¢ and I want to switch to the student account, but I don't want to lose my music or create a new account. Can someone help?
Hello,I upgraded to the family plan +2 I want to downgrade to just the +1 is this possible? Please let me know.Thank you
I signed up for the trial by accident and now all it says is that I have 29 days left on my offline but it's been saying that for the last five days and I don't want to be charged. How do I stop that but keep my account?
I need to remove the devices I don't use. There is a SM-T110 who's using my account and I have no idea who this is. It's not me and really annoying.
Hello, Two days ago i bought a Spotify Gift Card at Aral in Germany.Now i tried to activate it, but it doesnt work. Actually i think that the last number/letter of the Code is missing.Can I restore it some way, for example with the serial number? I c...
What the F$&* happened to the Neil young album catalog? Decade? Zuma? All the great albums!! WTF??
Dear Spotify, I want a Premium account, and I just notice this: So this means that if I upgrade to a Premium account, I will have a free trial fir 60 days and then you will charge me $99 dlls per month?!! I thought the monthly fee was $11dlls or so, ...
I’ve been using Spotify for over a year now and a few months ago I stopped receiving notifications on my account from new tracks added to playlists, uploads by artists etc. I have searched online but have found no solution. I have checked my online a...
Hi! I availed the 9 pesos promo for 3 months but it is charging me 129php.i dont understand. I have a postpaid plan on my phone and the charges will be deducted from this. i received an email with the receipt and it says my premium account will be ac...
Fiz o pagamento da minha spotify e não sou membro Premium
Hi, Two debits are made each month on my MasterCard. Please someone from the support contact me in private to resolve this !
I have been a premium subscriber for about a year now, and I just upgraded to the Family plan so that I can listen on my desktop at work while my wife uses my iPad at home to play lullaby playlists for our baby througout the day. However, when my iPa...
I have been living in Austria with a UK Spotify account for 7 months and all of a sudden I don't have a premium account anymore. I can't sign up with a student account for premium and I have no idea what to do.
I couldn't log in to Spotify since yesterday so today I created a free account to check if my Premium account was still there. Some guy is using my account and making playlists and everything! Someone. Anyone. Help, PLEASE! //AW