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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

294535 Views

529 replies

34 likes

Account
Free
  • 294535 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13767 Views

6 replies

11 likes

Security
  • 13767 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542496 Views

990 replies

115 likes

Account
  • 542496 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129825 Views

74 replies

12 likes

Account
Login
Premium
  • 129825 Views
  • 74 replies
  • 12 likes

no receipt yet for Premium subscription

I just paid through debit account yesterday and until now i havent received any confirmation if payment had been successful or what.

Newbie

I just paid through debit account yesterday and until now i havent received any confirmation if payment had been successful or what.

MaryS

Roadie

240 Views

1 replies

0 likes

Premium
  • 240 Views
  • 1 replies
  • 0 likes

subscriptions

I have used the free premium trial for a month and I unsubscribe to avoid the payment. Then I found out about the "3 months of premium for RM2" may I know am I still able to get it even though I have subscribed to premium before this?

Newbie

I have used the free premium trial for a month and I unsubscribe to avoid the payment. Then I found out about the "3 months of premium for RM2" may I know am I still able to get it even though I have...

Algee

Roadie

171 Views

1 replies

0 likes

Account
Premium
Subscription
  • 171 Views
  • 1 replies
  • 0 likes

Premium paused, but still getting charged.

I've been paying for Premium, but when I try to use Spotify it says that Premium has been pause because my payments are not going though. This has been going on for a few months now. I thought it was do to the new cc chips being updated, but I checke...

Newbie

I've been paying for Premium, but when I try to use Spotify it says that Premium has been pause because my payments are not going though. This has been going on for a few months now. I thought it was...

osornios

Spotify Star

284 Views

1 replies

0 likes

Account
Premium
  • 284 Views
  • 1 replies
  • 0 likes

Premium Subscription

Hi there!I'm a foreign vistor. About a month a ago I clicked "try Premium frr for 30 days" and doesn't realize I need to cancel the subscription.My Paypal was charged 10.77$ today. Actually I haven't use Spotify for a long while.Is there anyway I can...

Newbie

Hi there! I'm a foreign vistor. About a month a ago I clicked "try Premium frr for 30 days" and doesn't realize I need to cancel the subscription. My Paypal was charged 10.77$ today. Actually I hav...

Algee

Roadie

235 Views

1 replies

0 likes

Premium
Subscription
  • 235 Views
  • 1 replies
  • 0 likes

Someone uses my account

Hello,Today I saw some streaming on my Spotify account. I went to the account settings, changed the password and logged everything out. There is a lot of unwanted music added to my playlists. What can I do to prevent someone else using my account? Al...

Newbie

Hello, Today I saw some streaming on my Spotify account. I went to the account settings, changed the password and logged everything out. There is a lot of unwanted music added to my playlists. Wha...

Algee

Roadie

230 Views

1 replies

0 likes

Account
Login
Security
  • 230 Views
  • 1 replies
  • 0 likes

Subscription

I was changed 9.99 today because my free trial ended. I have cancelled it now but want to know if I get a refund or do I keep premium for this month.

Newbie

I was changed 9.99 today because my free trial ended. I have cancelled it now but want to know if I get a refund or do I keep premium for this month.

user-removed

Not applicable

200 Views

2 replies

0 likes

Subscription
  • 200 Views
  • 2 replies
  • 0 likes

Two users one account - Premium Accounts only

I have a premium account. It would be nice if me and my partner could listen to music at the same time. i.e. having two users linked to one account, but with their own user playlists. This would stop the hassle of say.... When I'm at work listening o...

Casual Listener

I have a premium account.   It would be nice if me and my partner could listen to music at the same time. i.e. having two users linked to one account, but with their own user playlists. &n...

whyregisterjeez

Newbie

3204 Views

5 replies

1 likes

  • 3204 Views
  • 5 replies
  • 1 likes

Change the country

Hello,I´m living in Mexico but my Credit Card is spanish. I made the premium account but now, in my profile says MX, but when I try to enter in spotify, I can´t. I receive an error 408 (My country is different in my profile) I would like to change th...

Casual Listener

Hello, I´m living in Mexico but my Credit Card is spanish. I made the premium account but now, in my profile says MX, but when I try to enter in spotify, I can´t. I receive an error 408 (My country ...

Matanf

Casual Listener

316 Views

4 replies

0 likes

Account
Premium
Subscription
  • 316 Views
  • 4 replies
  • 0 likes

Solved!! Username login problem

Hi there!I have 2 big problems. The first one is that I made a new Spotify account and I forgot my new username. The second one is that I can't get into my email account so I can fix the first problem. I tried to get in touch with the service support...

Newbie

Hi there! I have 2 big problems. The first one is that I made a new Spotify account and I forgot my new username. The second one is that I can't get into my email account so I can fix the first prob...

jean3601

Community Legend

310 Views

1 replies

0 likes

Account
Login
  • 310 Views
  • 1 replies
  • 0 likes

Solved!! Remove email bounded to facebook-login account

Hey all, I created an account a year or two back using facebook because it was simple and easy to do. However, I wish to go premium and want to remove my email (primary email for services I trust) from that account, so that I do not have to login usi...

Newbie

Hey all,   I created an account a year or two back using facebook because it was simple and easy to do. However, I wish to go premium and want to remove my email (primary email for services I ...

jean3601

Community Legend

540 Views

1 replies

0 likes

Account
  • 540 Views
  • 1 replies
  • 0 likes

Account Compromised

Hello. My account was compromised 2 hours ago. The person was able to change my email address and I have no way of recovering my account. Can I please have some assistance!

Newbie

Hello.   My account was compromised 2 hours ago. The person was able to change my email address and I have no way of recovering my account. Can I please have some assistance!

user-removed

Not applicable

240 Views

1 replies

0 likes

Account
Premium
Security
  • 240 Views
  • 1 replies
  • 0 likes

Bug on Spotify PS4

When I hit play on any song it will automatically switch back to pause instead. As a result I cannot play any song unless I play it by connecting to my mobile phone and selecting the song from the phone instead.

Newbie

When I hit play on any song it will automatically switch back to pause instead. As a result I cannot play any song unless I play it by connecting to my mobile phone and selecting the song from the ph...

user-removed

Not applicable

477 Views

4 replies

1 likes

Other
  • 477 Views
  • 4 replies
  • 1 likes

Remove linked apps from Spotify

I've connected my spotify account to various third party apps and I do not use most of them anymore. Is there a place to remove the link between the two?

Newbie

I've connected my spotify account to various third party apps and I do not use most of them anymore. Is there a place to remove the link between the two?

Rocksoulet

Newbie

1641 Views

2 replies

8 likes

Account
Login
Other
Security
  • 1641 Views
  • 2 replies
  • 8 likes

Vodafone and Spotify

Hello, Recently I have just finished my 6 month free subscription with Vodafone and would like to continue with Spotify Premium, however the only option to pay for Premium is to add it on top of my phone bill, this isn't something I would like to do....

Newbie

Hello,   Recently I have just finished my 6 month free subscription with Vodafone and would like to continue with Spotify Premium, however the only option to pay for Premium is to add it on to...

Algee

Roadie

338 Views

1 replies

0 likes

Subscription
  • 338 Views
  • 1 replies
  • 0 likes

Unlinking/deleting my facebook

Hey there, I want to delete my Facebook.. But when I do that im not able to usey SPOTIFY account.. Is there any way I can change that or at least delete my spotify account and make a new one that is not linked to my spotify??I'm a long term regular u...

Newbie

Hey there, I want to delete my Facebook.. But when I do that im not able to usey SPOTIFY account.. Is there any way I can change that or at least delete my spotify account and make a new one that is ...

Paucueval

Casual Listener

217 Views

1 replies

0 likes

Account
  • 217 Views
  • 1 replies
  • 0 likes

Changing subscription

Hey. I'm currently on a Premium promotion ($0.99 for 3 months) which is about to end. I'd like to continue with Spotify Premium, but with the US student discount, instead of full price. The Help on the Spotify website suggests I should cancel my curr...

Newbie

Hey. I'm currently on a Premium promotion ($0.99 for 3 months) which is about to end. I'd like to continue with Spotify Premium, but with the US student discount, instead of full price. The Help on t...

user-removed

Not applicable

170 Views

1 replies

0 likes

  • 170 Views
  • 1 replies
  • 0 likes

Family Plan Subscription

When sending invite to my family members, it ask for login info. I was under the impression that it is supposed to send an acceptance tag. What login info is proper or a solution to accepting the subscription?

Newbie

When sending invite to my family members, it ask for login info.  I was under the impression that it is supposed to send an acceptance tag.  What login info is proper or a solution to accep...

famz1227

Regular

246 Views

1 replies

0 likes

Login
Premium
Subscription
  • 246 Views
  • 1 replies
  • 0 likes

Add member to family plan

Hi, I've updated my premium to a family plan with 2 members to try it out, which works fine. However, now I want to my dad as a 3d member, but it doesn't allow me without completely canceling my subscription, and I'm not sure what the implications of...

Casual Listener

Hi,   I've updated my premium to a family plan with 2 members to try it out, which works fine.   However, now I want to my dad as a 3d member, but it doesn't allow me without comple...

famz1227

Regular

3147 Views

12 replies

1 likes

  • 3147 Views
  • 12 replies
  • 1 likes

I was charged for three accounts. I have only two

Dear Sr My credit card summary showed three monthly charges, however I have only two accounds that I was signed for. One under [email snipped for security reasons] Another: [email snipped for security reasons] Please let me know which one is the thir...

Casual Listener

Dear Sr My credit card summary showed three monthly charges, however I have only two accounds that I was signed for. One under [email snipped for security reasons]   Another: [email snip...

KatesHere

Community Legend

320 Views

3 replies

0 likes

Account
  • 320 Views
  • 3 replies
  • 0 likes

Discover Weekly Image

Alright, probably a minor problem, and ultimately if it can't be solved, I won't lose sleep over it. The image in my Discover Weekly playlist does not match my display picture in the top right hand corner. Normally not an issue, however having just g...

Newbie

Alright, probably a minor problem, and ultimately if it can't be solved, I won't lose sleep over it.   The image in my Discover Weekly playlist does not match my display picture in the top rig...

KatesHere

Community Legend

409 Views

1 replies

0 likes

Account
Other
  • 409 Views
  • 1 replies
  • 0 likes