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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84774 Views

9 replies

2 likes

Account
Login
  • 84774 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

661770 Views

13 replies

4 likes

Account
  • 661770 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

743830 Views

18 replies

29 likes

  • 743830 Views
  • 18 replies
  • 29 likes

Forgotten info

Hello, i forgot my info both my id and my pw although i still can use it because its linked to facebook, i aso forgot the email i used

Newbie

Hello, i forgot my info both my id and my pw although i still can use it because its linked to facebook, i aso forgot the email i used

KatesHere

Community Legend

182 Views

1 replies

0 likes

Login
  • 182 Views
  • 1 replies
  • 0 likes

Solved!! Rogers and spotify

I have set up a account through my fb account and had a premium account then i wanted the premotion from rogers and adding spotify to my account it tried to let me sign up by giving me a username of a rediculous amount of numbers and letters then no ...

Casual Listener

I have set up a account through my fb account and had a premium account then i wanted the premotion from rogers and adding spotify to my account it tried to let me sign up by giving me a username of ...

22a4m6imc6ttr5u

Casual Listener

667 Views

3 replies

0 likes

Subscription
  • 667 Views
  • 3 replies
  • 0 likes

Acoount deleted

My Spotify account was recently "disabled" or in other words deleted due to credit card issues and I can't even log back into my account to fix these issues. Is there anything I can do to access my account so that I do no have to lose all of my creat...

Newbie

My Spotify account was recently "disabled" or in other words deleted due to credit card issues and I can't even log back into my account to fix these issues. Is there anything I can do to access...

kbrooksc

Community Legend

264 Views

1 replies

0 likes

Account
Security
Subscription
  • 264 Views
  • 1 replies
  • 0 likes

I make the Upgrade to premium and I cant login in my TV and in my iphonrle

I was make the Upgrade to premium account in my Android phone, but i cant login in my account in my TV and in my iPhone, in above show me the message wrong Username or password.But the password its ok, because it works in my Android and when i try to...

Casual Listener

I was make the Upgrade to premium account in my Android phone, but i cant login in my account in my TV and in my iPhone, in above show me the message wrong Username or password. But the password its...

diegomacaciel

Casual Listener

169 Views

1 replies

0 likes

Account
Login
Other
Premium
  • 169 Views
  • 1 replies
  • 0 likes

False promotion

I was suposed to get 3 months for 9 pesos but it only gave me 1 month and took the whole 100 pesos

Casual Listener

I was suposed to get 3 months for 9 pesos but it only gave me 1 month and took the whole 100 pesos

rafagl2000

Casual Listener

340 Views

4 replies

0 likes

Account
Other
Premium
  • 340 Views
  • 4 replies
  • 0 likes

Subscribed, but not getting Premium?

Hello, Hope someone can help me with this issue. There was a promotion in Mexico to pay $99.00 MXN for three months, however I paid but didnt get the PREMIUM UPGRADE. According to Spotify there was a mistake with my credit car and no charge was made....

Newbie

Hello,    Hope someone can help me with this issue.   There was a promotion in Mexico to pay $99.00 MXN for three months, however I paid but didnt get the PREMIUM UPGRADE. Accordin...

ivan23110018

Newbie

222 Views

1 replies

0 likes

Premium
Subscription
  • 222 Views
  • 1 replies
  • 0 likes

Very disappointed in Spotify Services

I reaized early in December that I had been paying every month for Spotify services with my credit card and that I was not getting the premium service. I called my bank and they told me I had to contact customer service at Spotify. I finally was able...

Casual Listener

I reaized early in December that I had been paying every month for Spotify services with my credit card and that I was not getting the premium service. I called my bank and they told me I had to cont...

elise7711

Casual Listener

306 Views

4 replies

0 likes

Subscription
  • 306 Views
  • 4 replies
  • 0 likes

Discount does not work!

I was tempted by the deal to get three months for 9 SEK and payed for that. However, when the payment had gone through was told that I would receive a receipt that never arrived. Reregistering was not possible as i had "already used the offer". Has a...

Visitor

I was tempted by the deal to get three months for 9 SEK and payed for that. However, when the payment had gone through was told that I would receive a receipt that never arrived. Reregistering was no...

KatesHere

Community Legend

252 Views

3 replies

0 likes

Premium
  • 252 Views
  • 3 replies
  • 0 likes

Set device password

Why is there no mail when I try to create a code for the device. I use the name but I can not make a code even if I press the green button.

Newbie

Why is there no mail when I try to create a code for the device.   I use the name but I can not make a code even if I press the green button.

145 Views

0 replies

0 likes

Login
  • 145 Views
  • 0 replies
  • 0 likes

premium account problems

I have paid for premium via my PC online but cannot access it on my IFONE - ITUNES wants me to pay for it again. Need help

Casual Listener

I have paid for premium via my PC online but cannot access it on my IFONE  - ITUNES wants me to pay for it again.  Need help

kbrooksc

Community Legend

179 Views

1 replies

0 likes

Account
  • 179 Views
  • 1 replies
  • 0 likes

Student Discount being changed to full price

This is the second time this has happened. I will sign up for Spotify using my student discount which allows me to pay $4.99 instead of $9.99 and i checked my reciepts today and spotify is now charging me $9.99 for some reason with no notice or email...

Casual Listener

This is the second time this has happened. I will sign up for Spotify using my student discount which allows me to pay $4.99 instead of $9.99 and i checked my reciepts today and spotify is now chargi...

kbrooksc

Community Legend

297 Views

3 replies

1 likes

Account
Other
Premium
Subscription
  • 297 Views
  • 3 replies
  • 1 likes

Solved!! Need help with premium subscription

HelloI recently tried to get Premium using the 0.99 for three months promotion. I ordered it but noticed I was charged $10.69 for it. I read somewhere that people who previously had a spotify trial were charged full price. I have not previously had a...

Casual Listener

Hello I recently tried to get Premium using the 0.99 for three months promotion. I ordered it but noticed I was charged $10.69 for it. I read somewhere that people who previously had a spotify...

kbrooksc

Community Legend

457 Views

3 replies

0 likes

Premium
Subscription
  • 457 Views
  • 3 replies
  • 0 likes

Facebook account deactivated & still paying for Premium account -very unhelpful Spotify

I deactivated my Facebook account, which I unfortunately used to create my Premium Spotify account. I've searched these forums and help pages, and am doing exactly what they advise - set up a new Spotify account, and contact Spotify directly to ask t...

Newbie

I deactivated my Facebook account, which I unfortunately used to create my Premium Spotify account. I've searched these forums and help pages, and am doing exactly what they advise - set up a new Spo...

kbrooksc

Community Legend

179 Views

1 replies

0 likes

Account
  • 179 Views
  • 1 replies
  • 0 likes

When do I need to cancel my 99c/3 months Spotify Premium?

Hi there, until what day do I need to cancel my 99 cents/3 months Spotify Premium to not pay 9,99 for the next month? I bought it the day before yesterday.Or can I already cancel Premium or does it go back to Spotify Free then? I'm afraid that I'll f...

Newbie

Hi there,   until what day do I need to cancel my 99 cents/3 months Spotify Premium to not pay 9,99 for the next month? I bought it the day before yesterday. Or can I already cancel Premium o...

kbrooksc

Community Legend

1080 Views

1 replies

0 likes

Account
Free
Premium
  • 1080 Views
  • 1 replies
  • 0 likes

Solved!! Account Hacked, NO response from Spotify, Horrible security flaws!

I'm really disgusted right now. I have tried to contact Spotify via email (responding to the email notification that someone logged into my account and changed my email and password WITHOUT giving me a chance to intercept and say, "hey, that's not au...

Regular

I'm really disgusted right now. I have tried to contact Spotify via email (responding to the email notification that someone logged into my account and changed my email and password WITHOUT giving me...

mistersomebody

Newbie

3369 Views

11 replies

2 likes

Account
  • 3369 Views
  • 11 replies
  • 2 likes

I was charged when my account was deleted.

I had spotify linked to my facebook and deleted my facebook account and still got charged for subscription and i want a refund.

Newbie

I had spotify linked to my facebook and deleted my facebook account and still got charged for subscription and i want a refund.

kbrooksc

Community Legend

212 Views

1 replies

0 likes

Account
Premium
Subscription
  • 212 Views
  • 1 replies
  • 0 likes

i want delete test version

i want delete test version for re back in free version because i don't want buy this app someone can help me ? Thanks

Newbie

i want delete test version for re back in free version because i don't want buy this app someone can help me ?  Thanks

KatesHere

Community Legend

238 Views

1 replies

0 likes

Account
  • 238 Views
  • 1 replies
  • 0 likes

Cancelled subscription before 99 cent period over. Still Charged twice...

I purchased a 99 cent trial for 3 month for my gf. I made her this account to try it. She did not want it post 3 month period so I cancelled it before it was over. I am a busy college student. And rely on emails for notifications on any charges. And ...

Newbie

I purchased a 99 cent trial for 3 month for my gf. I made her this account to try it. She did not want it post 3 month period so I cancelled it before it was over. I am a busy college student. And re...

kbrooksc

Community Legend

180 Views

1 replies

0 likes

Account
Free
Subscription
  • 180 Views
  • 1 replies
  • 0 likes

"There was a problem setting your password" - device password problem

I'm trying to use spotify on a device but it won't let me set a password. I get the email with the link to set a password, I go to it, enter a password in "Your device password" and "Confirm device password" and then I get a red box that says "There ...

Newbie

I'm trying to use spotify on a device but it won't let me set a password. I get the email with the link to set a password, I go to it, enter a password in "Your device password" and "Confirm device p...

KatesHere

Community Legend

2332 Views

3 replies

0 likes

Account
Login
Premium
Security
  • 2332 Views
  • 3 replies
  • 0 likes

HELP!!! Put premium on an account that i don't have access to

i have 3 spotify accounts, 2 were to just use the free trial and i decided to put premium on the other one. I payed for premium on the mobile app, uknowingly signed into one of my unused accounts, so it's gone to either one of those. The problem is, ...

Newbie

i have 3 spotify accounts, 2 were to just use the free trial and i decided to put premium on the other one.    I payed for premium on the mobile app, uknowingly signed into one of my unus...

kbrooksc

Community Legend

278 Views

1 replies

0 likes

Account
Premium
Subscription
  • 278 Views
  • 1 replies
  • 0 likes