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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81578 Views

9 replies

2 likes

Account
Login
  • 81578 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656687 Views

13 replies

4 likes

Account
  • 656687 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737768 Views

18 replies

29 likes

  • 737768 Views
  • 18 replies
  • 29 likes

Cancelled subscription before 99 cent period over. Still Charged twice...

I purchased a 99 cent trial for 3 month for my gf. I made her this account to try it. She did not want it post 3 month period so I cancelled it before it was over. I am a busy college student. And rely on emails for notifications on any charges. And ...

Newbie

I purchased a 99 cent trial for 3 month for my gf. I made her this account to try it. She did not want it post 3 month period so I cancelled it before it was over. I am a busy college student. And re...

kbrooksc

Community Legend

179 Views

1 replies

0 likes

Account
Free
Subscription
  • 179 Views
  • 1 replies
  • 0 likes

"There was a problem setting your password" - device password problem

I'm trying to use spotify on a device but it won't let me set a password. I get the email with the link to set a password, I go to it, enter a password in "Your device password" and "Confirm device password" and then I get a red box that says "There ...

Newbie

I'm trying to use spotify on a device but it won't let me set a password. I get the email with the link to set a password, I go to it, enter a password in "Your device password" and "Confirm device p...

KatesHere

Community Legend

2326 Views

3 replies

0 likes

Account
Login
Premium
Security
  • 2326 Views
  • 3 replies
  • 0 likes

HELP!!! Put premium on an account that i don't have access to

i have 3 spotify accounts, 2 were to just use the free trial and i decided to put premium on the other one. I payed for premium on the mobile app, uknowingly signed into one of my unused accounts, so it's gone to either one of those. The problem is, ...

Newbie

i have 3 spotify accounts, 2 were to just use the free trial and i decided to put premium on the other one.    I payed for premium on the mobile app, uknowingly signed into one of my unus...

kbrooksc

Community Legend

271 Views

1 replies

0 likes

Account
Premium
Subscription
  • 271 Views
  • 1 replies
  • 0 likes

"Rejoin Premium for 3 months for 9.99" - overcharged using gift card.

Have been getting emails from Spotify to 'Rejoin Premium for 3 months for 9.99'. So I rushed to sign up yesterday since the offer expired on 12/31 - followed my email link, clicked the '9.99/3 months' banner, logged in to my existing account, paid wi...

Casual Listener

Have been getting emails from Spotify to 'Rejoin Premium for 3 months for 9.99'. So I rushed to sign up yesterday since the offer expired on 12/31 - followed my email link, clicked the '9.99/3 months...

Samuel31

Newbie

26553 Views

6 replies

3 likes

Premium
  • 26553 Views
  • 6 replies
  • 3 likes

Spotify Family Issue

I hope some can help my I signed up for the family plan, today not I am unable to add my wife. can some help me. I cant belive there is no phone number to cantact a live person to speak about this.

Casual Listener

I hope some can help my I signed up for the family plan,  today not I am unable to add my wife. can some help me. I cant belive there is no phone number to cantact a live person to speak about t...

OviiiOne

Community Legend

544 Views

6 replies

1 likes

Account
Premium
  • 544 Views
  • 6 replies
  • 1 likes

Charged twice but no premium

I had another account a few months ago and i was signed in with my yahoo account, then i tried to subscribe for the 99 cent premium for 3 months on my gmail account but it said i couldnt cause i already used the card for my yahoo one and i couldnt us...

Newbie

I had another account a few months ago and i was signed in with my yahoo account, then i tried to subscribe for the 99 cent premium for 3 months on my gmail account but it said i couldnt cause i alre...

kbrooksc

Community Legend

307 Views

1 replies

1 likes

Account
Premium
Subscription
  • 307 Views
  • 1 replies
  • 1 likes

Over charged

Hello I tried doing the student discount and it said I wasn't verified but my account was charged 4.99 three times and I still don't have premium

Casual Listener

Hello I tried doing the student discount and it said I wasn't verified but my account was charged 4.99 three times and I still don't have premium

Wisejacob01

Casual Listener

321 Views

2 replies

0 likes

Subscription
  • 321 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Premium Issue

Hi there. I just bought Spotify Premium, since the other music app I used is going under. I bought it, got the receipt in my email and everything. I go to Spotify on my computer, a Windows, and at the top it still says "Spotify Free" and, being the p...

Casual Listener

Hi there. I just bought Spotify Premium, since the other music app I used is going under. I bought it, got the receipt in my email and everything. I go to Spotify on my computer, a Windows, and at th...

OviiiOne

Community Legend

620 Views

4 replies

0 likes

Account
Premium
Subscription
  • 620 Views
  • 4 replies
  • 0 likes

Incorrect Subscription

I tried to use a gift card to create a student premium account, but the system automatically signed me up for the $9.99 per month choice. I was attempting to use the card for the student option, so how can I change it from the $9.99 a month to $4.99?...

Casual Listener

I tried to use a gift card to create a student premium account, but the system automatically signed me up for the $9.99 per month choice. I was attempting to use the card for the student option, so h...

OviiiOne

Community Legend

250 Views

3 replies

0 likes

Subscription
  • 250 Views
  • 3 replies
  • 0 likes

Payed and havent got any premium!

Hey! Payed for 1 month and then after the payment i cancelled bc i just want 1 month for now, the money from my bank have been transfered but havent got premium! Why ?

Newbie

Hey!   Payed for 1 month and then after the payment i  cancelled bc i just want 1 month for now, the money from my bank have been transfered but havent got premium!    Why ?&n...

OviiiOne

Community Legend

238 Views

2 replies

0 likes

Subscription
  • 238 Views
  • 2 replies
  • 0 likes

kein premium bekommen trotz Zahlung

Hallo, Habe mir gestern Premium über PSN gekauft und es ist bis heute nicht aktiv, weder auf dem Handy noch im Web oder dem Computer. Weis einer was ich da machen kann ? Das Geld wurde sofort über Paypal abgebucht und ich habe das Testangebot von Spo...

Newbie

Hallo,   Habe mir gestern Premium über PSN gekauft und es ist bis heute nicht aktiv, weder auf dem Handy noch im Web oder dem Computer. Weis einer was ich da machen kann ? Das Geld wurde sofor...

272 Views

0 replies

0 likes

Account
Other
Premium
Subscription
  • 272 Views
  • 0 replies
  • 0 likes

Didn't get the deal even though i took it

Didnt, have premiun, so i took a deal that would give me 3 months for 9 sek, accepted terms and all that, now i see my account has been charged 99sek (the ordinary price) Why is that? and how can i fix this?

Casual Listener

Didnt, have premiun, so i took a deal that would give me 3 months for 9 sek, accepted terms and all that, now i see my account has been charged 99sek (the ordinary price) Why is that? and how can i f...

MaryS

Roadie

219 Views

1 replies

0 likes

Subscription
  • 219 Views
  • 1 replies
  • 0 likes

Unable to sync with Facebook

After seemingly endless back and forth with no solution I have decided to post here to see if there is ANY way to correct this issue. I am unable to connect my Facebook account with Spotify. I have attempted on my Samsung Galaxy S5, Windows PC, and e...

Casual Listener

After seemingly endless back and forth with no solution I have decided to post here to see if there is ANY way to correct this issue. I am unable to connect my Facebook account with Spotify. I have a...

lifeonthesly

Newbie

398 Views

2 replies

0 likes

Account
Login
Other
Subscription
  • 398 Views
  • 2 replies
  • 0 likes

Promotion

Hi I signed up for the Spotify 0.99$ Promotion for 3 months access. Filled in my card details yesterday but haven't moved from fee subscription. Anyone know what's going on?

Newbie

Hi I signed up for the Spotify 0.99$ Promotion for 3 months access. Filled in my card details yesterday but haven't moved from fee subscription. Anyone know what's going on?

MaryS

Roadie

318 Views

1 replies

0 likes

Premium
  • 318 Views
  • 1 replies
  • 0 likes

Facebook Hacked-Can't log in to Spotify

My boyfriend's Facebook was hacked and now he can't use his Spotify. He also can't log in to Facebook. If he made a new Facebook account, could my subscription to Spotify be moved to that account? -Marissa

Newbie

My boyfriend's Facebook was hacked and now he can't use his Spotify. He also can't log in to Facebook. If he made a new Facebook account, could my subscription to Spotify be moved to that account? &...

KatesHere

Community Legend

315 Views

1 replies

0 likes

Account
Subscription
  • 315 Views
  • 1 replies
  • 0 likes

Password not working

I just upgraded to premium and now my password does not work. I have reset my password twice, deleted and redownloaded the app and I still get the message that my password is wrong. How do I get in touch with someone from Spotify? So frustrated!

Casual Listener

I just upgraded to premium and now my password does not work. I have reset my password twice, deleted and redownloaded the app and I still get the message that my password is wrong. How do I get in t...

164 Views

0 replies

0 likes

Login
  • 164 Views
  • 0 replies
  • 0 likes

Can't play songs what were added to playlist on premium

Hello,I have a problem - I had premium until yesterday and now (at spotify free) I can't play that songs what were added on premium ..

Newbie

Hello, I have a problem - I had premium until yesterday and now (at spotify free) I can't play that songs what were added on premium ..

206 Views

0 replies

0 likes

Account
  • 206 Views
  • 0 replies
  • 0 likes

Spotify Running disappears

Hey everyone, I have a premium account and I also use the new Spotify running feature. Lately I ahve noticed that spotify running will disappear from my menu after I use it. I have to delete the app and reinstall it in order for it to show up again. ...

Newbie

Hey everyone,   I have a premium account and I also use the new Spotify running feature. Lately I ahve noticed that spotify running will disappear from my menu after I use it. I have to delete...

cmreinhart

Newbie

323 Views

2 replies

0 likes

Account
Login
Other
Premium
  • 323 Views
  • 2 replies
  • 0 likes

9.99 € for 3 months deal

Hey,I tried to get the holiday deal (3 months Spotify Premium for only 9.99€) with a giftcard, but now it says that I purchased only 1 month of Premium, even though last time I had Premium was in July or September, so I definitely did not end my Prem...

Casual Listener

Hey, I tried to get the holiday deal (3 months Spotify Premium for only 9.99€) with a giftcard, but now it says that I purchased only 1 month of Premium, even though last time I had Premium was ...

stratford1

Casual Listener

549 Views

5 replies

0 likes

Other
Premium
Subscription
  • 549 Views
  • 5 replies
  • 0 likes