Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8669 Views
  • 1 replies
  • 9 likes
  • Security
  • 8669 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 477512 Views
  • 979 replies
  • 111 likes
  • Account
  • 477512 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1209716 Views
  • 119 replies
  • 117 likes
  • Account
  • 1209716 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119768 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119768 Views
  • 72 replies
  • 12 likes

Discontinued Premium, Still Being Charged

I am not receiving Premium anymore, yet I am still being charged for it (12.99 a month). I would like to ensure that this stops happening and recover the 12.99 that I have been charged this month for a service which I am NOT receiving.

  • Newbie
  • I am not receiving Premium anymore, yet I am still being charged for it (12.99 a month). I would like to ensure that this stops happening and recover the 12.99 that I have been charged this month for...
  • kryptovik
  • Newbie
  • 255 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 255 Views
  • 1 replies
  • 1 likes

Changing country and payment method

Hi! I moved to Germany from the UK about 5 months ago and was able to keep up my payments from the UK but now I can't and want to change my country to Germany and therefore my payment into Euros.I tried my hardest and then just decided to unsubcribe ...

  • Newbie
  • Hi!   I moved to Germany from the UK about 5 months ago and was able to keep up my payments from the UK but now I can't and want to change my country to Germany and therefore my payment into E...
  • kbrooksc
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 182 Views
  • 1 replies
  • 0 likes

changing facebook account on spotify

Hi, I go under an assumed alias on Facebook. Recently I was kicked off that account (not a big deal) but I want my new account to be attached to my spotify. How do I change my facebook account on spotify?

  • Newbie
  • Hi,    I go under an assumed alias on Facebook.  Recently I was kicked off that account (not a big deal) but I want my new account to be attached to my spotify.  How do I change...
  • kbrooksc
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • Other
  • 250 Views
  • 1 replies
  • 0 likes

payment interface does not work

mac 10.10.5, chrome Version 48.0.2564.116 (64-bit)I want to use the free premuim trial and therefore enter my creditcard details, but the app. circles in a loop and does not get me to the payment interface. I need the premium in order to test it with...

  • Newbie
  •  mac 10.10.5, chrome Version 48.0.2564.116 (64-bit) I want to use the free premuim trial and therefore enter my creditcard details, but the app. circles in a loop and does not get me ...
  • kbrooksc
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 201 Views
  • 1 replies
  • 0 likes

Not remember email and password

I deleted Spotify account and when I returned to download not remember the email to which he was associated and password

  • Newbie
  • I deleted Spotify account and when I returned to download not remember the email to which he was associated and password
  • kbrooksc
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 208 Views
  • 1 replies
  • 0 likes

Subscription payment

My subscription payment came out, there was sufficient funds to cover it, but I still received an email saying it didn't go through. Not sure if I should just wait and see if it works itself out or do I need to do something about it?

  • Newbie
  • My subscription payment came out, there was sufficient funds to cover it, but I still received an email saying it didn't go through. Not sure if I should just wait and see if it works itself out or d...
  • kbrooksc
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 156 Views
  • 1 replies
  • 0 likes

Being charged

I reseted my phone, and when I tried to sign on to spotify, it told me that my old account wasn't working, so I made a new account but with the same username and email, but I was premium on the old account, and now I am free on the new account, but I...

  • Newbie
  • I reseted my phone, and when I tried to sign on to spotify, it told me that my old account wasn't working, so I made a new account but with the same username and email, but I was premium on the old a...
  • kbrooksc
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
  • 166 Views
  • 1 replies
  • 0 likes

ffff

ffff

  • Newbie
  • ffff
  • 231 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 231 Views
  • 0 replies
  • 0 likes

Somebody stole my account

Hey, somebody hacked into my spotify account. He is editing playlists, adding songs to collection and listening, which interrupts my listening. I have changed password multiple times. My password is over 15 characters, so he could not just guess it. ...

  • Regular
  • Hey, somebody hacked into my spotify account. He is editing playlists, adding songs to collection and listening, which interrupts my listening. I have changed password multiple times. My password is ...
  • kbrooksc
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Security
  • 207 Views
  • 1 replies
  • 0 likes

Cancellation

Cancelled 3-2-16,but still charged on3-3-16 for next month ending 4-3-16. And makes it so darn difficult to find contact info to get refund info. NICE

  • Newbie
  • Cancelled 3-2-16,but still charged on3-3-16 for next month ending 4-3-16. And makes it so darn difficult to find contact info to get refund info. NICE
  • kbrooksc
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 152 Views
  • 1 replies
  • 0 likes

unlimited subscription

Hi, I have realized that now I'm on Premium Suscription paying 9.99€, but I don't know why, because for some years I have been paying 4,99€ for my Unlimited Suscription. Can anybody tell me why is this change? Thanks,Miguel

  • Newbie
  • Hi,   I have realized that now I'm on Premium Suscription paying 9.99€, but I don't know why, because for some years I have been paying 4,99€ for my Unlimited Suscription.  Can anybody te...
  • kbrooksc
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • Unlimited
  • 249 Views
  • 1 replies
  • 0 likes

moving playlists from one account to another

I recently created a second Spotify account because I wanted a new username; however I don't know how to transfer my old playlists onto my new account. Is there any way to do this?

  • Newbie
  • I recently created a second Spotify account because I wanted a new username; however I don't know how to transfer my old playlists onto my new account. Is there any way to do this?
  • OviiiOne
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • Other
  • 188 Views
  • 1 replies
  • 0 likes

edited songs

I'm trying to see if I can can have already made playlists edited of explicit lyrics. I like the songs on the playlists but some songs are not good for the kids. I really don't want to create an all edited playlist if I don't have to.

  • Newbie
  • I'm trying to see if I can can have already made playlists edited of explicit lyrics. I like the songs on the playlists but some songs are not good for the kids. I really don't want to create an all ...
  • 300 Views
  • 0 replies
  • 0 likes
  • Other
  • 300 Views
  • 0 replies
  • 0 likes

Taiwan PS Music Can't buy premium

Hi I use Taiwan PS Music and Taiwan PSN On web pagehttps://www.spotify.com/tw/playstation/ I click the buttom "取得 PREMIUM 優惠". link tohttps://link.playstationmusic.com/?return_uri=https%3A%2F%2Fwww.sonyentertainmentnetwork.com%2Fmusic&cancel_uri=http...

  • Newbie
  • Hi   I use Taiwan PS Music and Taiwan PSN   On web page https://www.spotify.com/tw/playstation/   I click the buttom "取得 PREMIUM 優惠". link to https://link.playstationmusic.com/...
  • 172 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 172 Views
  • 0 replies
  • 0 likes

Problem Paying spotify with Boleto Bancario

I live in Brazil and I'm trying to renew my subscription. I want to pay with Boleto Bancário, but it says my CPF is invalid. I'm 100% sure my cpf is correct.

  • Casual Listener
  • I live in Brazil and I'm trying to renew my subscription. I want to pay with Boleto Bancário, but it says my CPF is invalid. I'm 100% sure my cpf is correct.
  • 221 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 221 Views
  • 0 replies
  • 0 likes

Spotify on PlayStation

When I try and link my account it says it already linked I have tryed both my PSN accounts and same thing how can i unlink it because i do not know what account it is linked on.

  • Music Fan
  • When I try and link my account it says it already linked I have tryed both my PSN accounts and same thing how can i unlink it because i do not know what account it is linked on.
  • jetsetluv
  • Casual Listener
  • 272 Views
  • 2 replies
  • 0 likes
  • Login
  • 272 Views
  • 2 replies
  • 0 likes

30-day free trial not working

Hello, I "bought" the 30-day trial of Spotify Premium a month ago and already paid the 10€ for the next month, but for some reason my premium is gone now, any ideas why the 30 "free" trial-days weren't added?

  • Casual Listener
  • Hello, I "bought" the 30-day trial of Spotify Premium a month ago and already paid the 10€ for the next month, but for some reason my premium is gone now, any ideas why the 30 "free" trial-days weren...
  • zenderix
  • Casual Listener
  • 277 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 277 Views
  • 2 replies
  • 0 likes

Bank is having a bad day

I have been trying to pay for my subscription that I have had for a year and it says my bank is having a bad day. I have tried to switch cards and it still says that. I am very unimpressed that I have been having this issue for 2 months now and have ...

  • Newbie
  • I have been trying to pay for my subscription that I have had for a year and it says my bank is having a bad day. I have tried to switch cards and it still says that. I am very unimpressed that I hav...
  • 188 Views
  • 0 replies
  • 1 likes
  • Account
  • 188 Views
  • 0 replies
  • 1 likes

subscription

So my subscription for this month is supposed to end today, 5/3/15, and so I was planning to cancel today because I didn't want to pay 9.99 a month. I woke up and it said that it had already charged, so straight away I went online and canceled the su...

  • Newbie
  • So my subscription for this month is supposed to end today, 5/3/15, and so I was planning to cancel today because I didn't want to pay 9.99 a month. I woke up and it said that it had already charged,...
  • Taylor
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 192 Views
  • 1 replies
  • 0 likes

Account Opened Without Approval

I didn't open this account, and I didn't give approval for anyone to open an account for me. I started getting emails today, and I went to the spotify login page to reset the password for this mystery account. I logged in and even the information in ...

  • Newbie
  • I didn't open this account, and I didn't give approval for anyone to open an account for me.  I started getting emails today, and I went to the spotify login page to reset the password for this ...
  • Taylor
  • Community Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 279 Views
  • 1 replies
  • 0 likes