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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

290873 Views

529 replies

34 likes

Account
Free
  • 290873 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13678 Views

6 replies

11 likes

Security
  • 13678 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541101 Views

990 replies

115 likes

Account
  • 541101 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129659 Views

74 replies

12 likes

Account
Login
Premium
  • 129659 Views
  • 74 replies
  • 12 likes

Add member to family plan

Hi, I've updated my premium to a family plan with 2 members to try it out, which works fine. However, now I want to my dad as a 3d member, but it doesn't allow me without completely canceling my subscription, and I'm not sure what the implications of...

Casual Listener

Hi,   I've updated my premium to a family plan with 2 members to try it out, which works fine.   However, now I want to my dad as a 3d member, but it doesn't allow me without comple...

famz1227

Regular

3144 Views

12 replies

1 likes

  • 3144 Views
  • 12 replies
  • 1 likes

I was charged for three accounts. I have only two

Dear Sr My credit card summary showed three monthly charges, however I have only two accounds that I was signed for. One under [email snipped for security reasons] Another: [email snipped for security reasons] Please let me know which one is the thir...

Casual Listener

Dear Sr My credit card summary showed three monthly charges, however I have only two accounds that I was signed for. One under [email snipped for security reasons]   Another: [email snip...

KatesHere

Community Legend

314 Views

3 replies

0 likes

Account
  • 314 Views
  • 3 replies
  • 0 likes

Discover Weekly Image

Alright, probably a minor problem, and ultimately if it can't be solved, I won't lose sleep over it. The image in my Discover Weekly playlist does not match my display picture in the top right hand corner. Normally not an issue, however having just g...

Newbie

Alright, probably a minor problem, and ultimately if it can't be solved, I won't lose sleep over it.   The image in my Discover Weekly playlist does not match my display picture in the top rig...

KatesHere

Community Legend

409 Views

1 replies

0 likes

Account
Other
  • 409 Views
  • 1 replies
  • 0 likes

Patment

Can i cancel my premium and have money back?Account updated today for wrong

Newbie

Can i cancel my premium and have money back? Account updated today for wrong

KatesHere

Community Legend

434 Views

1 replies

0 likes

Premium
  • 434 Views
  • 1 replies
  • 0 likes

Date of monthly subscription

My monthly payment was taken on March 10th. Does that mean my month expires April 9th. The reason I need to know this is I want to deactivate my Facebook and am connected to spotify via Facebook. So I need to cancel my spotify account and start a new...

Newbie

My monthly payment was taken on March 10th. Does that mean my month expires April 9th. The reason I need to know this is I want to deactivate my Facebook and am connected to spotify via Facebook. So ...

KatesHere

Community Legend

215 Views

1 replies

0 likes

Subscription
  • 215 Views
  • 1 replies
  • 0 likes

Solved!! Impossible to connect on any device

Hi,Since saturday I can't connect my spotify account on any device, even on the website. I've had to create a new account to contact the support and post here. I'm sure it is the good password, but I always get an error when I try to connect. On my f...

Casual Listener

Hi, Since saturday I can't connect my spotify account on any device, even on the website. I've had to create a new account to contact the support and post here. I'm sure it is the good password, but...

Bittencourt

Spotify Star

590 Views

5 replies

0 likes

Account
Login
  • 590 Views
  • 5 replies
  • 0 likes

Cant seem to get premium in any way

Ive been trying to get the premium account for the last 4 daysIm traveling at the moment in central americaChanged the country in my spotify profileTrying to pay with a credit card i get a msg saying it cant accept payments from this countryUsing my ...

Casual Listener

Ive been trying to get the premium account for the last 4 days Im traveling at the moment in central america Changed the country in my spotify profile Trying to pay with a credit card i get a msg ...

osornios

Spotify Star

286 Views

1 replies

0 likes

Account
Premium
Subscription
  • 286 Views
  • 1 replies
  • 0 likes

Using Vodafone's premium offer when you already have Premium.

This has probably been asked before. I've currently paid for Premium for a year up front, next payment due in Oct 2016. I want to switch to Vodafone's offer of 12 months free Premium and it says I need to cancel my account to do this. Is this just ca...

Casual Listener

This has probably been asked before. I've currently paid for Premium for a year up front, next payment due in Oct 2016. I want to switch to Vodafone's offer of 12 months free Premium and it says I ne...

user-removed

Not applicable

425 Views

3 replies

0 likes

Account
Premium
Subscription
  • 425 Views
  • 3 replies
  • 0 likes

Solved!! canceling of my subscription

HI i wish to cancel my subscription but i was having a wake can i cant canecl my subcription in time before spotify auto bill me again by 1 day. so if i cancel my subcription now will i can get my money back?

Casual Listener

HI i wish to cancel my subscription but i was having a wake can i cant canecl my subcription in time before spotify auto bill me again by 1 day. so if i cancel my subcription now will i can get my mo...

11172638295

Casual Listener

485 Views

2 replies

0 likes

Subscription
  • 485 Views
  • 2 replies
  • 0 likes

Reset password email not being sent

Hi.I'm spotify premium user and I want to reset my password because I forgot it. The username of my spotify account is cyrilbenson47 and the associated email I used there is cyrilbenson47@gmail.com but it keeps on telling me that the email is not ass...

Casual Listener

Hi. I'm spotify premium user and I want to reset my password because I forgot it. The username of my spotify account is cyrilbenson47 and the associated email I used there is cyrilbenson47@gmail.c...

cyrilbenson47

Casual Listener

204 Views

1 replies

0 likes

Account
  • 204 Views
  • 1 replies
  • 0 likes

Never received voucher for chromecast

Hello. I bought 3 months of spotify on February 27th 2016. There was a promotion that said if you bought 3 months of spotify by February 28th you will receive a voucher for a free chromecast in email within a week and I never did. I have receipts for...

Visitor

Hello. I bought 3 months of spotify on February 27th 2016. There was a promotion that said if you bought 3 months of spotify by February 28th you will receive a voucher for a free chromecast in email...

user-removed

Not applicable

270 Views

2 replies

0 likes

  • 270 Views
  • 2 replies
  • 0 likes

Can't Log in on new phone, playlist missing

I replaced my phone and now I can't log in to Spotify. Tried uninstalling, reinstalling, clearing the cache, resetting the password etc. and although it pulls up my account info and cc # for my account, and tells me when my subscription expiires, I c...

Casual Listener

I replaced my phone and now I can't log in to Spotify. Tried uninstalling, reinstalling, clearing the cache, resetting the password etc. and although it pulls up my account info and cc # for my accou...

pvd18

Casual Listener

302 Views

3 replies

0 likes

Account
Login
Premium
  • 302 Views
  • 3 replies
  • 0 likes

Solved!! Offline

So I wanted to know while I have my music made "available offline" does it use my data while playing these songs?

Visitor

So I wanted to know while I have my music made "available offline" does it use my data while playing these songs?

user-removed

Not applicable

317 Views

2 replies

0 likes

Premium
  • 317 Views
  • 2 replies
  • 0 likes

Can't book Premium due to Java Problem

When I'm trying to get the Premium (the 99 Cent offer) the page tells me I need to activate my JavaScript for the booking process. The problem: JavaScript is activated and there is nothing else I can switch on. What to do? Thanks

Newbie

When I'm trying to get the Premium (the 99 Cent offer) the page tells me I need to activate my JavaScript for the booking process. The problem: JavaScript is activated and there is nothing else I can...

user-removed

Not applicable

914 Views

5 replies

4 likes

Other
Premium
Subscription
  • 914 Views
  • 5 replies
  • 4 likes

Spotify Gift Card Refund

Hello, I bought a gift card a while ago. On the same day, I refunded it. The Spotify Costumer said I get my Money in 3-5 working days back. I got his reply on the 9th Oct. Now we have almost November and I still didnt got the money on my bank account...

Regular

Hello,   I bought a gift card a while ago. On the same day, I refunded it.   The Spotify Costumer said I get my Money in 3-5 working days back.   I got his reply on the 9th...

teddybarreto

Newbie

1345 Views

14 replies

0 likes

Account
Other
Premium
  • 1345 Views
  • 14 replies
  • 0 likes

Subscription Cancelled

I cancelled my premium subscription and my bank was still charged. Who do i need to contact to get this resolved?

Newbie

I cancelled my premium subscription and my bank was still charged. Who do i need to contact to get this resolved?

osornios

Spotify Star

171 Views

1 replies

0 likes

Subscription
  • 171 Views
  • 1 replies
  • 0 likes

DESCONECTAR DE FACEBOOK

Buenos días,No puedo desconectar mi cuenta Spotify de Facebook. Tengo dos perfiles y me gustaría desconectar de uno y conectar el otro pero no me deja. Es como si estuviera bloqueado solo para uno de los perfiles. Ya he intentado de todo, pero no fun...

Regular

Buenos días, No puedo desconectar mi cuenta Spotify de Facebook. Tengo dos perfiles y me gustaría desconectar de uno y conectar el otro pero no me deja. Es como si estuviera bloqueado solo para un...

osornios

Spotify Star

447 Views

1 replies

0 likes

Account
Login
  • 447 Views
  • 1 replies
  • 0 likes

Unfollow

How can i unfollow everyone fast? Im following 1k people.

Newbie

How can i unfollow everyone fast? Im following 1k people.

osornios

Spotify Star

4410 Views

1 replies

3 likes

Account
Other
Subscription
  • 4410 Views
  • 1 replies
  • 3 likes

HELP !

if I upgrade to premium for 9.99 will I get charged as soon as I upgrade or in a month ?

Newbie

if I upgrade to premium for 9.99 will I get charged as soon as I upgrade or in a month ?

osornios

Spotify Star

366 Views

1 replies

0 likes

Account
Premium
Subscription
  • 366 Views
  • 1 replies
  • 0 likes

No puedo obtener premium

Me hicieron dos cargos a mi tarjeta de credito y sigo siendo free, necesito que me reembolsen o cambien a premium. Mi tarjeta esta en orden. Un cargo fue el 5 de marzo y el otro el 12 de marzo

Casual Listener

Me hicieron dos cargos a mi tarjeta de credito y sigo siendo free, necesito que me reembolsen o cambien a premium. Mi tarjeta esta en orden. Un cargo fue el 5 de marzo y el otro el 12 de marzo

osornios

Spotify Star

480 Views

6 replies

0 likes

Subscription
  • 480 Views
  • 6 replies
  • 0 likes