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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81813 Views

9 replies

2 likes

Account
Login
  • 81813 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657192 Views

13 replies

4 likes

Account
  • 657192 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738443 Views

18 replies

29 likes

  • 738443 Views
  • 18 replies
  • 29 likes

14,99 por 3 meses

Fiz o pagamento porém consta a assinatura apenas para um mês como soluciono problema

Newbie

Fiz o pagamento porém consta a assinatura apenas para um mês como soluciono problema

201 Views

0 replies

0 likes

Account
Free
Login
Premium
  • 201 Views
  • 0 replies
  • 0 likes

Solved!! spotify 99 cent offer

I am trying to take the 3 month subscription offer. When I go to https://www.spotify.com/ie/purchase/product/premium/ I get this message:We're making a few little improvements. We'll be back real soon, promise. When I go to https://www.spotify.com/ie...

Casual Listener

I am trying to take the 3 month subscription offer. When I go to https://www.spotify.com/ie/purchase/product/premium/ I get this message: We're making a few little improvements. We'll be b...

rheamea

Casual Listener

6407 Views

17 replies

0 likes

Premium
  • 6407 Views
  • 17 replies
  • 0 likes

Solved!! Will not allow me to upgrade to the 3 months for $9.99 gives gateway error

I was trying to take advantage of the 3 months for $9.99 today and when I go to upgrade my account it goes to a page that says error 505 bad gateway. Tried it from my phone and my computer without sucess. Anyone know why?

Casual Listener

I was trying to take advantage of the 3 months for $9.99 today and when I go to upgrade my account it goes to a page that says error 505 bad gateway. Tried it from my phone and my computer without su...

addison5429

Casual Listener

414 Views

2 replies

0 likes

Account
Premium
Subscription
  • 414 Views
  • 2 replies
  • 0 likes

spotify hard to reproduce errors

on desktop client"song is not available" for all songs .. on play.spotify.comcan't log in (via facebook) keeps putting the loading "dots" after click to never leave the page on spotify.comcan log in to my account page, says I am not subscribed on mob...

Newbie

on desktop client "song is not available" for all songs ..   on play.spotify.com can't log in (via facebook) keeps putting the loading "dots" after click to never leave the page   on ...

215 Views

0 replies

0 likes

Account
Login
Premium
  • 215 Views
  • 0 replies
  • 0 likes

Need help with student premium subscription!

It will not let me get the student subscription on my spotify account because my student details are saved on an old facebook account which i dont go on anymore , i tried to message spotify and they directed me to here? what shall i do?

Newbie

It will not let me get the student subscription on my spotify account because my student details are saved on an old facebook account which i dont go on anymore , i tried to message spotify and they ...

gnovella16

Roadie

171 Views

1 replies

0 likes

Premium
  • 171 Views
  • 1 replies
  • 0 likes

Subscription

"Right now we're doing some system maintenance, so you are not able to manage your subscription or update your payment details. Please check back a little later or contact customer support." I just updated to premium and this is what it shows! Is thi...

Newbie

"Right now we're doing some system maintenance, so you are not able to manage your subscription or update your payment details. Please check back a little later or contact customer support."  &n...

Marissaaaam

Newbie

356 Views

3 replies

0 likes

Account
Premium
Subscription
  • 356 Views
  • 3 replies
  • 0 likes

spotify 99 cent offer

I tried to sign up for the three months for 99 cent offer but was told I was ineligible. I have never been a premium subscriber before, I have only used premium through the free 7 day offer.

Newbie

I tried to sign up for the three months for 99 cent offer but was told I was ineligible. I have never been a premium subscriber before, I have only used premium through the free 7 day offer. 

liammacai

Casual Listener

266 Views

1 replies

0 likes

Subscription
  • 266 Views
  • 1 replies
  • 0 likes

Spotify Forfeited 8 Days of My Premium Account Subscription When Upgrading to Family Plan.

Hi, I have just upgraded my Spotify Premium account to the Family Plan, However I noticed some discrepancy in the billing date. My Spotify recurring payment date for the premium account is on the 22nd of every month. As I have made payment on 22 Dec ...

Newbie

Hi, I have just upgraded my Spotify Premium account to the Family Plan, However I noticed some discrepancy in the billing date.   My Spotify recurring payment date for the premium account is o...

gnovella16

Roadie

279 Views

1 replies

0 likes

Premium
Subscription
  • 279 Views
  • 1 replies
  • 0 likes

spotify student

Hi I recently applyed for spotify premium but I'm in High School and I didnt know it was for colleges until it had already charge me credit card, so is there a way to get refunded and pay the regular price instead? Help me

Newbie

Hi I recently applyed for spotify premium but I'm in High School and I didnt know it was for colleges until it had already charge me credit card, so is there a way to get refunded and pay the regular...

gnovella16

Roadie

246 Views

1 replies

0 likes

Premium
Subscription
  • 246 Views
  • 1 replies
  • 0 likes

Very Frustrating Subscription issues

I have a spotify account. It is charged 10.99 a month because I live in Chicago. I do not get ads. I am not on free. I tried to ad a family member and entered my cc information but can not invite them as it says I am on free with no subsciption. I ca...

Newbie

I have a spotify account. It is charged 10.99 a month because I live in Chicago. I do not get ads. I am not on free. I tried to ad a family member and entered my cc information but can not invite the...

gnovella16

Roadie

210 Views

1 replies

1 likes

Premium
  • 210 Views
  • 1 replies
  • 1 likes

3 months for R$ 1,99

I just payed for the 3 months for R$ 1,99... As soon as I payed, I saw in my spitify account that the my premium account was going to expire today... well, if I payed for 3 months TODAY, how is it possible that it will expire also today?

Newbie

I just payed for the 3 months for R$ 1,99... As soon as I payed, I saw in my spitify account that the my premium account was going to expire today... well, if I payed for 3 months TODAY, how is it po...

gnovella16

Roadie

322 Views

1 replies

0 likes

Premium
  • 322 Views
  • 1 replies
  • 0 likes

I pay whit a card and can't have the premium account

Please I need that you solve the problem. . . I made the pay whit a mexican card (I live here) to take the promotion, when the page was loading, it just fall off and I can't have the premium account. . . You can give me the premium account or give me...

Casual Listener

Please I need that you solve the problem. . . I made the pay whit a mexican card (I live here) to take the promotion, when the page was loading, it just fall off and I can't have the premium account....

Petit010

Casual Listener

500 Views

5 replies

0 likes

Account
Other
Premium
Subscription
  • 500 Views
  • 5 replies
  • 0 likes

Premium

Hello I payed for my spotify premium the money has been taken off but it's not working ? How's that ?

Newbie

Hello I payed for my spotify premium the money has been taken off but it's not working ? How's that ?

gnovella16

Roadie

279 Views

1 replies

0 likes

Premium
  • 279 Views
  • 1 replies
  • 0 likes

Solved!! New computer/New OS

Hi there - I'm currently running Spotify on a Dell computer with XP SP3. I need to upgrade to a new computer/OS. When I signed up for Spotify it was for the special intro price of $4.99/mo. Can I keep that price grade when I upgrade to the new comput...

Casual Listener

Hi there -  I'm currently running Spotify on a Dell computer with XP SP3. I need to upgrade to a new computer/OS. When I signed up for Spotify it was for the special intro price of $4.99/mo. Ca...

OviiiOne

Community Legend

303 Views

3 replies

0 likes

Account
  • 303 Views
  • 3 replies
  • 0 likes

Cant pay for 3months offer

Hello, I try to get the subscription since yesterday but it won't let me pay. It says : "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method." I tried with ano...

Casual Listener

Hello, I try to get the subscription since yesterday but it won't let me pay. It says : "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try aga...

McDranac1213

Casual Listener

378 Views

3 replies

0 likes

Subscription
  • 378 Views
  • 3 replies
  • 0 likes

Edgar vela

I subscribed to the promotion of $ 0.99 for 3 months and was charged $ 9.99 and expire in January said that my account please I need an urgent response

Newbie

I subscribed to the promotion of $ 0.99 for 3 months and was charged $ 9.99 and expire in January said that my account please I need an urgent response

gnovella16

Roadie

362 Views

1 replies

0 likes

Other
  • 362 Views
  • 1 replies
  • 0 likes

Bug - Username badly spelt because of apostrophe in family name

Hi all Possibly you can help or at least point me at who I should report the bug to. My family name is O'Toole. This can sometimes freak out anglisised web programmers and I'm not even allowed to insert it when signing up (this is by far the exceptio...

Newbie

Hi all   Possibly you can help or at least point me at who I should report the bug to.   My family name is O'Toole. This can sometimes freak out anglisised web programmers and I'm not e...

211 Views

0 replies

1 likes

Account
  • 211 Views
  • 0 replies
  • 1 likes

Payment

Hello there! A few minutes ago I paid for my brother's Premium account (worked immediately) and after that I tried to do the same for myself. After a payment with the same card a message popped up, something like "the card has already been used for t...

Casual Listener

Hello there! A few minutes ago I paid for my brother's Premium account (worked immediately) and after that I tried to do the same for myself. After a payment with the same card a message popped up, s...

luciadvorakova

Casual Listener

235 Views

2 replies

0 likes

Premium
  • 235 Views
  • 2 replies
  • 0 likes

Solved!! Subscription inquiries

Hi! I availed the 9 pesos promo for 3 months but it is charging me 129php.i dont understand. I have a postpaid plan on my phone and the charges will be deducted from this. i received an email with the receipt and it says my premium account will be ac...

Casual Listener

Hi! I availed the 9 pesos promo for 3 months but it is charging me 129php.i dont understand. I have a postpaid plan on my phone and the charges will be deducted from this. i received an email with th...

giailagan

Casual Listener

561 Views

3 replies

0 likes

Premium
  • 561 Views
  • 3 replies
  • 0 likes