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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83214 Views

29 replies

0 likes

  • 83214 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104142 Views

10 replies

3 likes

Account
Login
  • 104142 Views
  • 10 replies
  • 3 likes

Subscription not cancelled

Good morning , I tried to cancel the account a few days ago , and to my surprise I had to pay the subscription. I ask you to please give me back payment and cancel the subscription . It is a matter of necessity. Thank you very much

Newbie

Good morning , I tried to cancel the account a few days ago , and to my surprise I had to pay the subscription. I ask you to please give me back payment and cancel the subscription . It is a matter o...

Taylor

Community Legend

296 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 296 Views
  • 1 replies
  • 0 likes

Solved!! Premium subscription didn't cancel

I cancelled my premium and am still being charged for a extra 2 months now???? Help

Newbie

I cancelled my premium and am still being charged for a extra 2 months now???? Help

Taylor

Community Legend

1998 Views

1 replies

0 likes

Premium
  • 1998 Views
  • 1 replies
  • 0 likes

Change premium account to student account

I am a student but i have the main premium account that charges 9.99 instead of the student discount at 4.99. How do I get my account changed to the student discount?

Newbie

I am a student but i have the main premium account that charges 9.99 instead of the student discount at 4.99. How do I get my account changed to the student discount?

lior7

Newbie

989 Views

2 replies

0 likes

Account
Other
Subscription
  • 989 Views
  • 2 replies
  • 0 likes

Signing up for premium via Rogers wireless

Trying to get my Spotify upgraded to premium through my Rogers share everything plan, but is not letting me finish registration. I need to save my phone number, and when I try to add a provider. Nothing comes up

Visitor

Trying to get my Spotify upgraded to premium through my Rogers share everything plan, but is not letting me finish registration. I need to save my phone number, and when I try to add a provider. Noth...

Terra312

Newbie

927 Views

3 replies

0 likes

Account
Premium
  • 927 Views
  • 3 replies
  • 0 likes

Followed link on Spotify, clicked premium, and NOW I discover it costs more...?!?

Hello - I'm in th UK and a Spotify Unlimited customer who's had an 'Upgrade to Premium' banner at the top of my application for a looong time. On a whim, I clicked it today and it took me to a Spotify webpage that suggested I upgrade to all of the be...

Casual Listener

Hello - I'm in th UK and a Spotify Unlimited customer who's had an 'Upgrade to Premium' banner at the top of my application for a looong time. On a whim, I clicked it today and it took me to a S...

taokki

Newbie

556 Views

3 replies

0 likes

Premium
Unlimited
  • 556 Views
  • 3 replies
  • 0 likes

disappointed

Y the **bleep** did y'all charge my card without my consent

Casual Listener

Y the **bleep** did y'all charge my card without my consent

meme66285901

Casual Listener

653 Views

3 replies

0 likes

Other
  • 653 Views
  • 3 replies
  • 0 likes

How Do I Temporarily Suspend my Account?

Hello - I'd like to suspend my account for the month of September. I don't want to lose my playlist as I'd like to come back to Spotify in Oct. How do I do this? Thank you.

Newbie

Hello - I'd like to suspend my account for the month of September.  I don't want to lose my playlist as I'd like to come back to Spotify in Oct.  How do I do this?  Thank you.  &n...

ng64

Newbie

12557 Views

2 replies

2 likes

Account
Subscription
  • 12557 Views
  • 2 replies
  • 2 likes

Deactivating my Spotify Account

So, I never really use spotify anymore and it's kinda bothersome having to watch over this account that I never use and make sure that it doesn't get hacked or anything like that. (Because hacking is "all the rage" nowadays.) I was searching through ...

Newbie

So, I never really use spotify anymore and it's kinda bothersome having to watch over this account that I never use and make sure that it doesn't get hacked or anything like that. (Because hacking is...

MaryS

Roadie

297 Views

1 replies

0 likes

Account
Other
Security
  • 297 Views
  • 1 replies
  • 0 likes

Playlist only plays a few tracks, not all.

Hi! I have a playlist with over 1100 tracks, but when I play it, for some reason, it only shuffles like 100 of the tracks and just a few of the artists. It also shows a different track playing in the actual list, than to the right (with the picture)....

Casual Listener

Hi!   I have a playlist with over 1100 tracks, but when I play it, for some reason, it only shuffles like 100 of the tracks and just a few of the artists. It also shows a different track playi...

MaryS

Roadie

873 Views

5 replies

0 likes

Account
Other
  • 873 Views
  • 5 replies
  • 0 likes

Too many redirects, cant log in, cant access email on my account

Randomly I stopped being able to log in to my premium account. Now my username/pass wont work and whenever I log in through facebook I get a too many redirect error. I have tried multiple contact forms but the problem is the email I used for my accou...

Casual Listener

Randomly I stopped being able to log in to my premium account. Now my username/pass wont work and whenever I log in through facebook I get a too many redirect error.    I have tried multi...

kbrooksc

Community Legend

3014 Views

5 replies

0 likes

Account
Login
  • 3014 Views
  • 5 replies
  • 0 likes

Spotify premium has stopped working

I got a vodaphone iPhone upgrade but it has knocked my Spotify premium off. How do I get it back?

Newbie

I got a vodaphone iPhone upgrade but it has knocked my Spotify premium off. How do I get it back?

kbrooksc

Community Legend

334 Views

1 replies

0 likes

Premium
  • 334 Views
  • 1 replies
  • 0 likes

I cannot find where I can cancel my 30 day free trial when it ends in order to not be charged

I think I signed up to the 30 day trial on the website but I want to know how to cancel it in advance as I dont want to be charged after the trial ends (as the websites state will happen unless I cancel) however after following numerous links I still...

Casual Listener

I think I signed up to the 30 day trial on the website but I want to know how to cancel it in advance as I dont want to be charged after the trial ends (as the websites state will happen unless I can...

kbrooksc

Community Legend

251 Views

1 replies

0 likes

Premium
Subscription
  • 251 Views
  • 1 replies
  • 0 likes

Cant restore my spotify account want to make a payment

How can I restore my account if it says no account can be found and if I do another one it says credit card already in use

Newbie

How can I restore my account if it says no account can be found and if I do another one it says credit card already in use  

kbrooksc

Community Legend

245 Views

1 replies

0 likes

Account
Login
  • 245 Views
  • 1 replies
  • 0 likes

Have a premium account, want to upgrade to the family plan

Like the topic says, I already have a premium account and have paid for the entire year.If I upgrade to the family plan, what happens to the amount I have already paid? Thanks,David

Newbie

Like the topic says, I already have a premium account and have paid for the entire year. If I upgrade to the family plan, what happens to the amount I have already paid?   Thanks, David

kbrooksc

Community Legend

266 Views

1 replies

0 likes

Premium
Subscription
  • 266 Views
  • 1 replies
  • 0 likes

Can't sign up to Spotify Premium via Klarna-Invoice

Hey,I wanted to sign up for Spotify Premium through "Klarna"-Invoice, but everytime I try to, it just says "Hmmm, bei einem dieser Felder ist etwas nicht in Ordnung. Versuch es bitte erneut." (German), which is "Mmmh, there's something wrong with one...

Newbie

Hey, I wanted to sign up for Spotify Premium through "Klarna"-Invoice, but everytime I try to, it just says "Hmmm, bei einem dieser Felder ist etwas nicht in Ordnung. Versuch es bitte erneut." (Ge...

kbrooksc

Community Legend

622 Views

1 replies

0 likes

Premium
  • 622 Views
  • 1 replies
  • 0 likes

I have spotify family plan oaying 15 dollars a month

Now my issue is, is since ive purchased the family plan i was under the impression it would allow 2 devices on Spotify at the same time. And everytime i go to use it, typically the girlfiend is alrrady on it. So i cant listen to music without it inte...

Newbie

Now my issue is, is since ive purchased the family plan i was under the impression it would allow 2 devices on Spotify at the same time. And everytime i go to use it, typically the girlfiend is alrra...

kbrooksc

Community Legend

362 Views

1 replies

0 likes

Premium
  • 362 Views
  • 1 replies
  • 0 likes

Account banned?

Hello, I've paid dubble so i return 1 month of my payment, but after 2 days i can't login anymore?is my accout blocked forever?how can i slove this?I had the right to return the money that i've paid dubble?And now my account has been closed?There is ...

Casual Listener

Hello, I've paid dubble so i return 1 month of my payment, but after 2 days i can't login anymore? is my accout blocked forever? how can i slove this? I had the right to return the money that i'...

kbrooksc

Community Legend

2498 Views

1 replies

0 likes

Account
Security
Subscription
Unlimited
  • 2498 Views
  • 1 replies
  • 0 likes

Lost my favorites

Hi, I deleted a "Favorites" playlist on play.spotify.com which i thought was a duplicate, but now i can't see my favorites on the spotify desktop app. I can still see my favorites on play.spotify.com, but i can't share them unlike any other playlist ...

Newbie

Hi,   I deleted a "Favorites" playlist on play.spotify.com which i thought was a duplicate, but now i can't see my favorites on the spotify desktop app. I can still see my favorites on pl...

236 Views

0 replies

0 likes

Account
  • 236 Views
  • 0 replies
  • 0 likes