Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 306 Views
  • 0 replies
  • 6 likes
  • Security
  • 306 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 436411 Views
  • 971 replies
  • 108 likes
  • Account
  • 436411 Views
  • 971 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1193984 Views
  • 119 replies
  • 116 likes
  • Account
  • 1193984 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106369 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106369 Views
  • 70 replies
  • 11 likes

Solved!! How do I permanently delete my Spotify account?

How do I permanently delete my Spotify account? Tried - contact us form but it doesn't seem to work, is there an email I can send to

  • Visitor
  • How do I permanently delete my Spotify account?   Tried - contact us form but it doesn't seem to work, is there an email I can send to  
  • KatesHere
  • Community Legend
  • 65311 Views
  • 12 replies
  • 1 likes
  • Account
  • 65311 Views
  • 12 replies
  • 1 likes

been charged 2 months in a row

I dont have or want premium but after canceling, my account still gets charged

  • Casual Listener
  • I dont have or want premium but after canceling, my account still gets charged
  • ElusiveHalcyon
  • Gig Goer
  • 211 Views
  • 3 replies
  • 0 likes
  • Account
  • 211 Views
  • 3 replies
  • 0 likes

changing email address

I heard that you get a discount for being a student. How do I change my email address on my account to my school email to get the discount?

  • Newbie
  • I heard that you get a discount for being a student. How do I change my email address on my account to my school email to get the discount? 
  • KatesHere
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 253 Views
  • 1 replies
  • 0 likes

#ThrowboackThursday Playlist

I really liked Spotify's own "#ThrowboackThursday" playlist that's been available the last week or so. However, it appears that it was updated today with all new songs. Is there a way to retreive last week's version?

  • Newbie
  • I really liked Spotify's own "#ThrowboackThursday" playlist that's been available the last week or so.  However, it appears that it was updated today with all new songs.  Is there a way to ...
  • KatesHere
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • Premium
  • 131 Views
  • 1 replies
  • 0 likes

Help Me! Can I get a cancellation and refund

I have never gone premium with Spotify, I always have used the free version logged in with Facebook.With financial issues I have been looking into my transactions and back statements. To my Complete horror I find that from January 2014 I have been pa...

  • Newbie
  • I have never gone premium with Spotify, I always have used the free version logged in with Facebook. With financial issues I have been looking into my transactions and back statements. To my Complet...
  • KatesHere
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 192 Views
  • 1 replies
  • 0 likes

passwod reset

i reset my password and it still wont let me log on from the app. what is that?? everytime i want to use spotify i have to reset password in order to use my account

  • Casual Listener
  • i reset my password and it still wont let me log on from the app. what is that?? everytime i want to use spotify i have to reset password in order to use my account
  • m_yu84
  • Casual Listener
  • 206 Views
  • 2 replies
  • 1 likes
  • Account
    Login
  • 206 Views
  • 2 replies
  • 1 likes

Can't Purchase Gift Card

I'm trying to purchase a gift card for 6 months, but I keep getting an error that states: Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method. But, I know ther...

  • Newbie
  • I'm trying to purchase a gift card for 6 months, but I keep getting an error that states:   Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charge...
  • LordRollin
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 211 Views
  • 1 replies
  • 0 likes

Changing Premium Accounts

I have been trying to contact spotify and has emailed spotify for help. I am currently a college student who has been on the Premium account and has been wanting to get switched over to the college one. Is there anyway I can get refunded for the time...

  • Newbie
  • I have been trying to contact spotify and has emailed spotify for help. I am currently a college student who has been on the Premium account and has been wanting to get switched over to the college o...
  • LordRollin
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 178 Views
  • 1 replies
  • 0 likes

Student Discount

I originally signed up with a student premium account ($4.99/mo), but now I am being charged $9.99/mo; yet, I'm still a student. How do I alter the settings on my account?

  • Newbie
  • I originally signed up with a student premium account ($4.99/mo), but now I am being charged $9.99/mo; yet, I'm still a student. How do I alter the settings on my account?
  • Nico
  • Community Legend
  • 281 Views
  • 3 replies
  • 0 likes
  • Premium
  • 281 Views
  • 3 replies
  • 0 likes

How i can deled a facebook account i log in with the wrong one of a friend

I have a subscription with Rogers Canada for 24 months , I just want to delete the account and put the right on log in with facebook and get all my playlist back .

  • Casual Listener
  • I have a subscription with Rogers Canada for 24 months , I just want to delete the account and put the right on log in with facebook and get all my playlist back .
  • Epiialdasoro8
  • Casual Listener
  • 237 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 237 Views
  • 1 replies
  • 0 likes

Family Plan

Approximately 2 weeks ago I upgraded to the family plan so my kids could both listen to spotify at the same time on different devices. Unfortunately, it isn't working properly. When one is using spotify and the other accesses their own play list, the...

  • Newbie
  • Approximately 2 weeks ago I upgraded to the family plan so my kids could both listen to spotify at the same time on different devices.  Unfortunately, it isn't working properly.  When one i...
  • debstanley
  • Newbie
  • 705 Views
  • 7 replies
  • 0 likes
  • Premium
  • 705 Views
  • 7 replies
  • 0 likes

Pating for premium but unable to listen offline

So I have been paying for Spotify Premium for the last year or so, however now I can not listen offline. I have checked staus Im still at premium. I downloaded songs and suddenly they are not on my ipod. I go to my songs and it tells me I am offline ...

  • Newbie
  • So I have been paying for Spotify Premium for the last year or so, however now I can not listen offline. I have checked staus Im still at premium. I downloaded songs and suddenly they are not on my i...
  • Clascee
  • Newbie
  • 132 Views
  • 1 replies
  • 0 likes
  • Premium
  • 132 Views
  • 1 replies
  • 0 likes

Solved!! charged extra for College account

I had a Spotify College account and this last payment period I was charged 9.99 instead of the 4.99 and it says my next payment will also be 9.99. I'ts the middle of the semester and i'm still in college for a couple more years. Now when I try and go...

  • Newbie
  • I had a Spotify College account and this last payment period I was charged 9.99 instead of the 4.99 and it says my next payment will also be 9.99. I'ts the middle of the semester and i'm still in col...
  • kbrooksc
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 245 Views
  • 1 replies
  • 0 likes

Payment not working for free Chromecast offer

Hi, I am trying to redeem the free Chromecast with Premium membership offer: https://www.spotify.com/us/purchase/campaign/chromecast-2016/#__main-pci-credit-card I have tried both Chrome and IE (no-plugins) and neither CC or PayPal work. Here is Chro...

  • Newbie
  • Hi,   I am trying to redeem the free Chromecast with Premium membership offer:  https://www.spotify.com/us/purchase/campaign/chromecast-2016/#__main-pci-credit-card  I have tried bot...
  • kbrooksc
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Premium
  • 173 Views
  • 1 replies
  • 0 likes

Will my offline playlists be lost?

Hi so i'm planning on buying the 3 month gift card for myself. I'm currently on premium right now and it will expire on Feb 29. And I plan to redeem the gift card in the middle of march so when i switch back to premium will my offline playlists be go...

  • Visitor
  • Hi so i'm planning on buying the 3 month gift card for myself. I'm currently on premium right now and it will expire on Feb 29. And I plan to redeem the gift card in the middle of march so when i swi...
  • LordRollin
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 140 Views
  • 1 replies
  • 0 likes

Solved!! Starred Playlist gone

I think I accidently deleted my Starred Playlist. I can still save songs but since the starred playlist is gone they don't appear. How do I get the starred playlist back?

  • Newbie
  • I think I accidently deleted my Starred Playlist. I can still save songs but since the starred playlist is gone they don't appear. How do I get the starred playlist back?
  • LordRollin
  • Community Legend
  • 558 Views
  • 1 replies
  • 0 likes
  • Account
  • 558 Views
  • 1 replies
  • 0 likes

Solved!! Premium to Family

Hello, Me and my wife are using spotify, I have a premium account and she is having a free one. The question is if I upgrade to family pack will we should share the account or could we use different accounts with different playlists and so on.... Tha...

  • Casual Listener
  • Hello,   Me and my wife are using spotify, I have a premium account and she is having a free one. The question is if I upgrade to family pack will we should share the account or could we use d...
  • paulets
  • Casual Listener
  • 279 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 279 Views
  • 2 replies
  • 0 likes

No Receipt or Premium

Hi, I was trying to pay for premium through unidays discount but it kept failing so i rang my bank and they said that 4.99 has already been payed out to spotify yet i cant access premium on either of my accounts and i have not recieved a reciept. Can...

  • Newbie
  • Hi,    I was trying to pay for premium through unidays discount but it kept failing so i rang my bank and they said that 4.99 has already been payed out to spotify yet i cant access premi...
  • kbrooksc
  • Community Legend
  • 197 Views
  • 1 replies
  • 1 likes
  • Premium
    Subscription
  • 197 Views
  • 1 replies
  • 1 likes

Student Discount - Unidays

Hey!I linked my unidays account to spotify and reactivated my subscription but the discount hasn't been applied!Spotify don't answer any support emails so does anyone know how to get it applied?

  • Casual Listener
  • Hey! I linked my unidays account to spotify and reactivated my subscription but the discount hasn't been applied! Spotify don't answer any support emails so does anyone know how to get it applied?
  • kbrooksc
  • Community Legend
  • 1008 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 1008 Views
  • 5 replies
  • 0 likes

Solved!! Subscription

I want to cancel my subscription, but will my access to premium be cancelled right away, or do i have until.. like march 1.st until my acount is deleted? Thanks!

  • Newbie
  • I want to cancel my subscription, but will my access to premium be cancelled right away, or do i have until.. like march 1.st until my acount is deleted? 🙂 Thanks!
  • ElusiveHalcyon
  • Gig Goer
  • 288 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 288 Views
  • 1 replies
  • 0 likes