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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88769 Views

9 replies

2 likes

Account
Login
  • 88769 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

758303 Views

18 replies

29 likes

  • 758303 Views
  • 18 replies
  • 29 likes

i cannot log into my spotify account

Hi just want to make a report about my spotify globe premium account. Unfortunately may spotify and facebook are link together. And my facebook account got disabled due to what kind of reasons.. anyway i just like to transfer my songs to my new accou...

Newbie

Hi just want to make a report about my spotify globe premium account. Unfortunately may spotify and facebook are link together. And my facebook account got disabled due to what kind of reasons.. anyw...

Oreste

Composer

238 Views

1 replies

0 likes

Premium
  • 238 Views
  • 1 replies
  • 0 likes

Unable to delete account?

Hi,I'm trying to delete my account as suggested through the contact form, but the link to the 'actual' contact form keeps taking me back to the start of the 3-stage 'How can we help?' page. After trying 'I still need help' I was sent an email by a 'n...

Newbie

Hi, I'm trying to delete my account as suggested through the contact form, but the link to the 'actual' contact form keeps taking me back to the start of the 3-stage 'How can we help?' page. After t...

Oreste

Composer

297 Views

1 replies

0 likes

Account
  • 297 Views
  • 1 replies
  • 0 likes

Offer

There was an offer to subscribe to Spotify Premium 3 months for €9,99. I had a Gift Card with value €10,-, so I used it, but now I have Spotify Premium only for one month and I paid €10,-. This is not right, how can I fix this so I get the three mont...

Visitor

There was an offer to subscribe to Spotify Premium 3 months for €9,99. I had a Gift Card with value €10,-, so I used it, but now I have Spotify Premium only for one month and I paid €10,-. This is no...

user-removed

Not applicable

161 Views

1 replies

0 likes

Premium
  • 161 Views
  • 1 replies
  • 0 likes

Cannot login to spotify with facebook, email, usermane, or anything!

So it has been about a month of trying now, I have been to the Q&A, the FAQ, the support emails and there is still nothing I can find to help! I cannot connect to Spotify with my facebook, it will say logging in, it will login and then go back to the...

Newbie

So it has been about a month of trying now, I have been to the Q&A, the FAQ, the support emails and there is still nothing I can find to help! I cannot connect to Spotify with my facebook, it wil...

32382

Newbie

372 Views

2 replies

0 likes

Account
Login
Other
Premium
Security
Subscription
  • 372 Views
  • 2 replies
  • 0 likes

Spotify have charged me and not given me premium

Hello5 days ago I brought a 1 month gift certificate but never received it. I have checked with my bank and they confirmed spotify has taken my money. I have tried to contact spotify by email several times and only receive a generic email telling me ...

Casual Listener

Hello 5 days ago I brought a 1 month gift certificate but never received it. I have checked with my bank and they confirmed spotify has taken my money. I have tried to contact spotify by email sever...

user-removed

Not applicable

396 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 396 Views
  • 1 replies
  • 0 likes

Switching to student

I just purchased the premium version, but I wanted to get the student discount. It says I have to re-enter my card again and purchase the student version, but I just paid 10+ dollars for the regular version and I don't want to pay again. If I switch ...

Newbie

I just purchased the premium version, but I wanted to get the student discount. It says I have to re-enter my card again and purchase the student version, but I just paid 10+ dollars for the regular ...

moncalianm

Newbie

199 Views

2 replies

0 likes

Subscription
  • 199 Views
  • 2 replies
  • 0 likes

.99¢ offer vs student discount

I am trying to understand if I can get the current offer for 99¢ for 3 months but will that cause me to not be able to get the student discount after those 3 months?

Newbie

I am trying to understand if I can get the current offer for 99¢ for 3 months but will that cause me to not be able to get the student discount after those 3 months?

Oreste

Composer

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Spotify subscription

I paid for spotify premium but its not working

Newbie

I paid for spotify premium but its not working

Oreste

Composer

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Student Upgrade

I entered my credit card information for the student discount and then the page froze when asked for which university I attend. I closed the page and saw that I was charged..but not getting any of the benefits.. What do I do???

Newbie

I entered my credit card information for the student discount and then the page froze when asked for which university I attend.  I closed the page and saw that I was charged..but not getting an...

markd239

Newbie

247 Views

1 replies

1 likes

  • 247 Views
  • 1 replies
  • 1 likes

hilfe 2 kontos

hallo, mein problem ist das ich gerne mein spotify konto mit facebook verbinden will, aber spotify sagt das mein facebook account schon auf einem anderen spotify konto läuft, Wie bekomm ich raus auf welchen spotify konto mein facebook läuft? danke im...

Visitor

hallo, mein problem ist das ich gerne mein spotify konto mit facebook verbinden will, aber spotify sagt das mein facebook account schon auf einem anderen spotify konto läuft, Wie bekomm ich raus auf ...

Oreste

Composer

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

Al contratar la promoción me cobraron de mas

Al contratar la promoción de tres meses me hicieron cargos a mi tarjeta y no me activaron Premium me aparecía un error con mi tarjeta lo volví a intentar y me apareció lo mismo lo deje por un rato y al día siguiente me llegaron 4 cargos por el valor ...

Casual Listener

Al contratar la promoción de tres meses me hicieron cargos a mi tarjeta y no me activaron Premium me aparecía un error con mi tarjeta lo volví a intentar y me apareció lo mismo lo deje por un rato y ...

driveflanger

Community Legend

184 Views

1 replies

0 likes

Security
  • 184 Views
  • 1 replies
  • 0 likes

Kontoinformation

Har ändrat min konto inloggning. Krävs jag nu på 2 betalningar i månaden eller vad händer?

Casual Listener

Har ändrat min konto inloggning. Krävs jag nu på 2 betalningar i månaden eller vad händer?

Kveldulven

Newbie

330 Views

2 replies

0 likes

Subscription
  • 330 Views
  • 2 replies
  • 0 likes

subscription

Hi, I'm paying monthly for spotify, but not getting premium, I mistakenly uninstalled my playstore app, I either want premium back or stop payments

Visitor

Hi, I'm paying monthly for spotify, but not getting premium, I mistakenly uninstalled my playstore app, I either want premium back or stop payments

Gooders

Newbie

212 Views

1 replies

0 likes

Subscription
  • 212 Views
  • 1 replies
  • 0 likes

"PREMIUM NOT WORKING

Hello,Today I have bought the £1.99 offer from my PLAYSTATION ACCOUNT. I soon after got an email with the confirmation of the payment. It is saying '' 2 months PREMIUM offer ( 2 months Web and Mobile Referral).It is still showing that Im on spotify f...

Newbie

Hello, Today I have bought the £1.99 offer from my PLAYSTATION ACCOUNT. I soon after got an email with the confirmation of the payment. It is saying '' 2 months PREMIUM offer ( 2 months Web and Mobi...

KatesHere

Community Legend

375 Views

1 replies

0 likes

Account
Premium
Subscription
  • 375 Views
  • 1 replies
  • 0 likes

Solved!! 3 months for 1 not working!

I signed up for the introductory trial offer for 9pesos for 3months but when I looked at my account details it charged me 129pesos (the standard price) and for 1 month only! I don't know what went wrong? Please help me. I'm confused. I used my moms c...

Visitor

I signed up for the introductory trial offer for 9pesos for 3months but when I looked at my account details it charged me 129pesos (the standard price) and for 1 month only! I don't know what went wr...

Oreste

Composer

872 Views

3 replies

0 likes

Account
Premium
Subscription
  • 872 Views
  • 3 replies
  • 0 likes

Cancelling subscription?

I purchased premium for 3mos for an introductory price, however I don't want it to autocharge my cc? Can I cancel the subscription without cancelling my premium?

Casual Listener

I purchased premium for 3mos for an introductory price, however I don't want it to autocharge my cc? Can I cancel the subscription without cancelling my premium?

KatesHere

Community Legend

380 Views

3 replies

0 likes

Subscription
  • 380 Views
  • 3 replies
  • 0 likes

Spotify Family, missing invite link

Hi, I currently am subscribe to spotify family for three. Since the time of my subscription (December 2014, last year) I only invited 1 family member, how do I invite another one? Problem is I don't see any invite links in the Manage Family page in m...

Regular

Hi, I currently am subscribe to spotify family for three. Since the time of my subscription (December 2014, last year) I only invited 1 family member, how do I invite another one?   Problem is...

webpoga

Regular

311 Views

1 replies

0 likes

Account
Premium
Subscription
  • 311 Views
  • 1 replies
  • 0 likes

Solved!! Adding a family members

If I add a family member under the current saving plan - do they have to crewate their own account or do they log in under the main account? TIA

Casual Listener

If I add a family member under the current saving plan - do they have to crewate their own account or do they log in under the main account?   TIA

Karenbws

Newbie

514 Views

3 replies

0 likes

Account
Login
Subscription
  • 514 Views
  • 3 replies
  • 0 likes

Can I download playlist for offline listening to more than one device?

Hi Everyone,I'm new to Spotify and have a few questions...1) My husband has an ipone and I have a Galaxy and a Kindle. Can I download my playlist for offline listening to any of these devices or would I have to get a family subscription to download t...

Newbie

Hi Everyone, I'm new to Spotify and have a few questions... 1) My husband has an ipone and I have a Galaxy and a Kindle.  Can I download my playlist for offline listening to any of these devic...

KatesHere

Community Legend

303 Views

1 replies

0 likes

Subscription
  • 303 Views
  • 1 replies
  • 0 likes

Payment was not accepted for second time

I want to buy a premium account, but my card is not accepted. However, yesterday I bought a premium account for my friend with the same card and is no issues with the bank. What I need to do to get my premium account?

Newbie

I want to buy a premium account, but my card is not accepted. However, yesterday I bought a premium account for my friend with the same card and is no issues with the bank.    What I...

Oreste

Composer

261 Views

1 replies

0 likes

Account
Premium
Subscription
  • 261 Views
  • 1 replies
  • 0 likes