Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Visitor
83653 Views
29 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Visitor
104992 Views
10 replies
3 likes
Hello, I received a Spotify gift card for Christmas, although I am already a member. I can't seem to figure out how to apply the balance to my account - I typed in spotify.com/redeem and it redirects me to the main Premium page. I never even get a ch...
Hello, I received a Spotify gift card for Christmas, although I am already a member. I can't seem to figure out how to apply the balance to my account - I typed in spotify.com/redeem and it ...
Community Legend
332 Views
1 replies
0 likes
I have tried paying on different computers, with different credit cards, with different payment methods and it always ells me that there has been a problem with the server, I lost my spotify premium and cant get it back.
I have tried paying on different computers, with different credit cards, with different payment methods and it always ells me that there has been a problem with the server, I lost my spotify premium ...
Community Legend
250 Views
1 replies
0 likes
Hello everyone! When I was logged in earlier today I was given a banner that told me I could try spotify premium for 30 days by entering my credit credentials, which I did. I have premium, sure, but I was also charged a full amount for the month? Any...
Hello everyone! When I was logged in earlier today I was given a banner that told me I could try spotify premium for 30 days by entering my credit credentials, which I did. I have premium, sure, but ...
Community Legend
245 Views
1 replies
0 likes
Hey guys,I'm thinking of getting Spotify premium and I am currently a PhD student. However, I am not enrolled as a student at my university (it's not mandatory for PhD students and I don't require the benefits such as a local traffice ticket and deci...
Hey guys, I'm thinking of getting Spotify premium and I am currently a PhD student. However, I am not enrolled as a student at my university (it's not mandatory for PhD students and I don't requir...
Community Legend
391 Views
1 replies
0 likes
I had clicked for the free 30 days and then get charged for $9.99 a month, and it started charging me and I didn't do the trial yet.. Is there anyway to go back and get me the free trial first?
I had clicked for the free 30 days and then get charged for $9.99 a month, and it started charging me and I didn't do the trial yet.. Is there anyway to go back and get me the free trial first?
Community Legend
348 Views
1 replies
0 likes
Since last week I cannot log in, because of error code 408. I have checked my profil, here is everything ok (contry Germany) and I wasn't abroad the last time. I still try to log in in Germay but it does not work. Have anybody an idea what the proble...
Since last week I cannot log in, because of error code 408. I have checked my profil, here is everything ok (contry Germany) and I wasn't abroad the last time. I still try to log in in Germay but it ...
Casual Listener
436 Views
2 replies
0 likes
Impossível logar no desktop pelo facebook...
Impossível logar no desktop pelo facebook...
Spotify Star
235 Views
1 replies
0 likes
My renewal date is the 24th of the month. I understand the process required to change my renewal date. What I would like to ask is, if I wanted to cancel my Premium subscription now so I could make my new subscription date the 2nd of the month, will ...
My renewal date is the 24th of the month. I understand the process required to change my renewal date. What I would like to ask is, if I wanted to cancel my Premium subscription now so I could m...
Music Fan
682 Views
2 replies
0 likes
Hello, Today at about 3:30 I accidentally deleted a song from my playlist but don't remember it's name.Is there any way a moderator or someone from the spotify team could help? The playlist is called Top 600(Alt,Indie,Electro-Pop,Pop,EDM, and Rock) T...
Hello, Today at about 3:30 I accidentally deleted a song from my playlist but don't remember it's name.Is there any way a moderator or someone from the spotify team could help? The playlist is called...
Newbie
2265 Views
7 replies
0 likes
Hello all the apperently happy spotify users.....i know most post are not this kind... i would like to rant for a few if y'all don't mind, please bare with me..I have not really used Spotify much the past few months if at all. I've been watching conc...
Hello all the apperently happy spotify users.....i know most post are not this kind... i would like to rant for a few if y'all don't mind, please bare with me..I have not really used Spotify much the...
Spotify Star
386 Views
1 replies
1 likes
I subscribe to premium but the browse feature has suddenly disappeared. Had anyone else this? I'm using Android on phone.
I subscribe to premium but the browse feature has suddenly disappeared. Had anyone else this? I'm using Android on phone.
Spotify Star
382 Views
1 replies
0 likes
My tablet is where I first created my spotify account while my phone was broken, and when I got my new phone and signed on to spotify I can't do the same things like chose what song to play and replay a song over and over. I don't have spotify premiu...
My tablet is where I first created my spotify account while my phone was broken, and when I got my new phone and signed on to spotify I can't do the same things like chose what song to play and repla...
Casual Listener
2058 Views
3 replies
0 likes
HI there, and thanks in advance for anyone who can help me. I recently signed up to premium through my ps4 and have been enjoying the service so far, however im having difficulty connecting the premium service which i pay for, to the spotify app on m...
HI there, and thanks in advance for anyone who can help me. I recently signed up to premium through my ps4 and have been enjoying the service so far, however im having difficulty connecting ...
Community Legend
265 Views
1 replies
0 likes
I paid for a premium account, but I still only have a free account. I checked my online banking and I was charged the premium membership fee. I tried logging out of spotify and back in several times but still no change. Thank you.
I paid for a premium account, but I still only have a free account. I checked my online banking and I was charged the premium membership fee. I tried logging out of spotify and back in several times ...
Not applicable
258 Views
1 replies
0 likes
Hello guys! I have a problem paying Spotify Premium. I used to have a debit card and I used it for every Spotify's payment. Now I've changed my card, but it's still a debit card, thou, but the payment system doesn't work anymore. How can it be possib...
Hello guys! I have a problem paying Spotify Premium. I used to have a debit card and I used it for every Spotify's payment. Now I've changed my card, but it's still a debit card, thou, but the...
Community Legend
676 Views
3 replies
0 likes
Hi! Last year I borrows my Spotify premium account to a (then) good friend! Now I am not so good friends with him anymore! But I can't get him to log out from my account! How can I remove him from my Spotify?He makes me re-download my music every tim...
Hi! Last year I borrows my Spotify premium account to a (then) good friend! Now I am not so good friends with him anymore! But I can't get him to log out from my account! How can I remove him from my...
Not applicable
2682 Views
15 replies
0 likes
I am a US citizen and am studying in the UK for the year. How do I apply the student discount to my current account (which is just standard premium)?
I am a US citizen and am studying in the UK for the year. How do I apply the student discount to my current account (which is just standard premium)?
Community Legend
984 Views
5 replies
0 likes
Hi JeanI'm havin the same kind of problem, the difference being that my son now has access to Spotify as a Premium Family member but my account is still Free.Worried that if I upgrade to Premium I will be charged £14.99 for Family Me+1 and then anoth...
Hi Jean I'm havin the same kind of problem, the difference being that my son now has access to Spotify as a Premium Family member but my account is still Free. Worried that if I upgrade to Premium ...
Community Legend
1384 Views
10 replies
0 likes
Hi there, Hoping someone can help! For the past few days every track I try to listen to is unavailable - even songs that people I follow are currently listening to! Is there a fix for this? Thank you Kelly
Hi there, Hoping someone can help! For the past few days every track I try to listen to is unavailable - even songs that people I follow are currently listening to! ...
Newbie
1391 Views
16 replies
0 likes
Hi, so, on my account details, the correct card information is entered but I'm not getting charged from that card. I've waited a few months to see if it's just that one time but I'm still getting charged on my old card even though I updated my card i...
Hi, so, on my account details, the correct card information is entered but I'm not getting charged from that card. I've waited a few months to see if it's just that one time but I'm still getting cha...
Casual Listener
457 Views
3 replies
0 likes
