Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398654 Views
  • 948 replies
  • 107 likes
  • Account
  • 398654 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171585 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171585 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99120 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99120 Views
  • 68 replies
  • 10 likes

Over Charged

For 3 months I've been trying to add the student discount. Recently I was charged 2 times in the same month for premium and then charged 2 times with the student discount. I love Spotify I just can't handle all of these extra charges.

  • Newbie
  • For 3 months I've been trying to add the student discount. Recently I was charged 2 times in the same month for premium and then charged 2 times with the student discount. I love Spotify I just can't...
  • KatesHere
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 134 Views
  • 1 replies
  • 0 likes

Accident Choosing A Plan

I accidentally chose student and it charged me the 5.40 but I never got premium. I need tech support

  • Newbie
  • I accidentally chose student and it charged me the 5.40 but I never got premium. I need tech support
  • KatesHere
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Subscription
  • 151 Views
  • 1 replies
  • 0 likes

Lost e-mail and forgot password

Is there any other way to recover my account? I lost my e-mail account and forgot the password to spotify.

  • Newbie
  • Is there any other way to recover my account?   I lost my e-mail account and forgot the password to spotify.
  • MattSuda
  • Spotify Star
  • 177 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 177 Views
  • 2 replies
  • 0 likes

play 1 song n then goes blank

When updated, it will only play 1 song n then goes blank, I have to either skip to the next song or turn off ñ turn back on for it to play. Is anyone else having this problem and what can I do to solve the problem(s)?

  • Casual Listener
  • When updated, it will only play 1 song n then goes blank, I have to either skip to the next song or turn off ñ turn back on for it to play. Is anyone else having this problem and what can I do to sol...
  • Jason
  • Spotify Legend
  • 207 Views
  • 3 replies
  • 0 likes
  • Other
  • 207 Views
  • 3 replies
  • 0 likes

A Complaint

So I am disappointed - and I didn't know where to write it except for here. So, I have been using Spotify for a while now, and just recently decided I wanted to get Premium again. But last time, I used just the normal Spotify. So this time I was like...

  • Casual Listener
  • So I am disappointed - and I didn't know where to write it except for here.     So, I have been using Spotify for a while now, and just recently decided I wanted to get Premium again. &nb...
  • Jason
  • Spotify Legend
  • 230 Views
  • 4 replies
  • 0 likes
  • Other
  • 230 Views
  • 4 replies
  • 0 likes

Display Name for Account is Showing Wrong, please help!

We connected this account to a Facebook page not knowing that it would cause the display name to change. We need it to change back! Please help!

  • Casual Listener
  • We connected this account to a Facebook page not knowing that it would cause the display name to change. We need it to change back! Please help! 
  • uCatholic
  • Casual Listener
  • 129 Views
  • 1 replies
  • 0 likes
  • Account
  • 129 Views
  • 1 replies
  • 0 likes

Why Spotify is **bleep**

I have trusted Spotify with my money and with my music library, I am now abroad and every song I have downloaded and made available offline dissapeard and came back onto my iPhone but none of it is downloaded, my phone is now trying to download some ...

  • Newbie
  • I have trusted Spotify with my money and with my music library, I am now abroad and every song I have downloaded and made available offline dissapeard and came back onto my iPhone but none of it is d...
  • Jason
  • Spotify Legend
  • 123 Views
  • 1 replies
  • 0 likes
  • Account
  • 123 Views
  • 1 replies
  • 0 likes

Maxis Subscription Issues

Hi , i am an Maxis One Plan 158 user , i would like to upgrade my existing free spotify account created via facebook , and it has an error that says : Error , Sorry , this Spotify account is already tied to a Maxis number. Please try another or creat...

  • Newbie
  • Hi , i am an Maxis One Plan 158 user , i would like to upgrade my existing free spotify account created via facebook , and it has an error that says : Error , Sorry , this Spotify account is already ...
  • Jason
  • Spotify Legend
  • 601 Views
  • 1 replies
  • 0 likes
  • Account
  • 601 Views
  • 1 replies
  • 0 likes

so I've moved to Australia

So I've moved to Australia and I can't log in to change my country settings as I didn't realise I could only use Spotify abroad for 14 days.starting to get really annoyed as I'm paying for a service I'm not receiving. Is there a number I can call to ...

  • Newbie
  • So I've moved to Australia and I can't log in to change my country settings as I didn't realise I could only use Spotify abroad for 14 days. starting to get really annoyed as I'm paying for a servic...
  • Jason
  • Spotify Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • Premium
  • 212 Views
  • 1 replies
  • 0 likes

Gift Card Purchase

I'm trying to purchase a gift card, but I can't figure out what format to use for the delivery date. I tried MM/DD/YYYY as it shows in the example, but it returns Invalid Format. That's the same response I get for any format I try. Can someone help??...

  • Newbie
  • I'm trying to purchase a gift card, but I can't figure out what format to use for the delivery date.  I tried MM/DD/YYYY as it shows in the example, but it returns Invalid Format.  That's t...
  • Jason
  • Spotify Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! Facebook Name Problem (Very Important!)

I change my Facebook name but does not change my Spotify display name. Help me pls.

  • Regular
  • I change my Facebook name but does not change my Spotify display name. Help me pls.
  • user-removed
  • Not applicable
  • 613 Views
  • 7 replies
  • 0 likes
  • Account
  • 613 Views
  • 7 replies
  • 0 likes

Music

Last night I was on Spotify and I went to download a song and it deleted all 691 of my songs. I didn't even hit delete. What happened? Is there a way I could get my songs back..?

  • Newbie
  • Last night I was on Spotify and I went to download a song and it deleted all 691 of my songs. I didn't even hit delete. What happened? Is there a way I could get my songs back..?
  • Jason
  • Spotify Legend
  • 114 Views
  • 1 replies
  • 0 likes
  • Premium
  • 114 Views
  • 1 replies
  • 0 likes

Can't find my profile our playlists in Search after making Public

I purchased the family plan so my kids would stop changing my music on their ipad.. Trying to get my sons playlists on his ipad by searching so he can follow some of his original playlists, but can't find them in search. I have searched for the playl...

  • Newbie
  • I purchased the family plan so my kids would stop changing my music on their ipad..   Trying to get my sons playlists on his ipad by searching so he can follow some of his original playlists, ...
  • Jason
  • Spotify Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • Premium
  • 135 Views
  • 1 replies
  • 0 likes

Solved!! Study abroad in Indonesia

Will I be able to use my German Spotify premium account during my study abroad in Indonesia?

  • Newbie
  • Will I be able to use my German Spotify premium account during my study abroad in Indonesia?
  • Jason
  • Spotify Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 301 Views
  • 1 replies
  • 0 likes

Family Activation Link didn't work

Please reset my Family Activation link. It was buggy. It asked my husband for a password without even trying to create an account for him. My password didn't work. Please helppppppppp, there's no other way to contact you

  • Newbie
  • Please reset my Family Activation link. It was buggy. It asked my husband for a password without even trying to create an account for him. My password didn't work. Please helppppppppp, there's no oth...
  • Jason
  • Spotify Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • Account
  • 254 Views
  • 1 replies
  • 0 likes

delete

 delete

  • Newbie
  •   delete
  • Jason
  • Spotify Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 146 Views
  • 1 replies
  • 0 likes

hello everyone. I have two problems

My first problem is when I save music it only allows me to save a certain amount of albums. Is there a limit on the quantity that you can save? Number 2 is when I build my queue I put enough music and it to last for 2 or 3 days but if I turn off my p...

  • Newbie
  • My first problem is when I save music it only allows me to save a certain amount of albums. Is there a limit on the quantity that you can save? Number 2 is when I build my queue I put enough music an...
  • Jason
  • Spotify Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • Premium
  • 136 Views
  • 1 replies
  • 0 likes

Account Statistics / Information

I made a mistake by updating to premium. I just want my unlimited account. Can I chanche it back?

  • Visitor
  • I made a mistake by updating to premium. I just want my unlimited account. Can I chanche it back?
  • driveflanger
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
  • 141 Views
  • 1 replies
  • 0 likes

I delete my Facebook account

Hola, borre mi cuenta de Facebook y me hize una nueva. Pague el premium de 3 meses con la antigua. Como puedo cambiar o pasar ese pago a la nueva cuenta de Facebook.??Hi I delete my old Facebook account, and I had payed the premium with the older. I ...

  • Newbie
  • Hola, borre mi cuenta de Facebook y me hize una nueva. Pague el premium de 3 meses con la antigua. Como puedo cambiar o pasar ese pago a la nueva cuenta de Facebook.?? Hi I delete my old Facebook ac...
  • driveflanger
  • Community Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 150 Views
  • 1 replies
  • 0 likes

My email address used to sign up for Spotify but NOT by me!

Hi,My email address has been used by somebody who isn't me to sign up! I only discovered this when actually signing up for myself, said email was already used. So I got a reset email sent, logged in and found play list etc, all not mine.As none of th...

  • Newbie
  • Hi, My email address has been used by somebody who isn't me to sign up! I only discovered this when actually signing up for myself, said email was already used. So I got a reset email sent, logged i...
  • jean3601
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • Account
  • 264 Views
  • 1 replies
  • 0 likes