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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420522 Views
  • 965 replies
  • 108 likes
  • Account
  • 420522 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186038 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186038 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103329 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103329 Views
  • 69 replies
  • 10 likes

Solved!! Premium to student discount

I have a spotify premium account but I am a student, I would really like to save the money by switching to the student discount. How can I do that without being double charged or by loosing my premuim ?Thanks in advance.

  • Casual Listener
  • I have a spotify premium account but I am a student, I would really like to save the money by switching to the student discount. How can I do that without being double charged or by loosing my premui...
  • lorelle11
  • Casual Listener
  • 238 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 238 Views
  • 2 replies
  • 0 likes

Premium Subscription

Can you uprade to spotify premium with a prepaid debit card that you buy from the store?

  • Casual Listener
  • Can you uprade to spotify premium with a prepaid debit card that you buy from the store?
  • dshreve19
  • Casual Listener
  • 279 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 279 Views
  • 2 replies
  • 0 likes

Solved!! Not able to pay with creditcard from another country?

Hi, I come from Denmark, but are currently living in Germany. I still get payed from Denmark, and therefore still use my danish creditcard instead of a german one. But now my Premium has been cancelled, apparently because it's not possible to pay wit...

  • Newbie
  • Hi,   I come from Denmark, but are currently living in Germany. I still get payed from Denmark, and therefore still use my danish creditcard instead of a german one. But now my Premium has bee...
  • driveflanger
  • Community Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 304 Views
  • 1 replies
  • 0 likes

Payment - You need to activate Javascript

I want to upgrade my free spotify account to a premium version, but everytime I click on buy, I get the message that I have to activate Javascript. Javascript is activated and it doesn't matter which means of payment i chose.

  • Newbie
  • I want to upgrade my free spotify account to a premium version, but everytime I click on buy, I get the message that I have to activate Javascript.   Javascript is activated and it doesn't mat...
  • stern88
  • Newbie
  • 378 Views
  • 2 replies
  • 1 likes
  • Premium
  • 378 Views
  • 2 replies
  • 1 likes

ayuda!

tengo cuenta premium pero no se pido realizar el pago del mes, porque la tarjeta se quedo sin crédito, sin embargo hasta en unos dias depositare a mi tarjeta y no quiero que se pierda mi música, me podrian esperar unos dias? porfavor! quiero seguir p...

  • Newbie
  • tengo cuenta premium pero no se pido realizar el pago del mes, porque la tarjeta se quedo sin crédito, sin embargo hasta en unos dias depositare a mi tarjeta y no quiero que se pierda mi música, me p...
  • driveflanger
  • Community Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • Premium
  • 118 Views
  • 1 replies
  • 0 likes

Unable to add more family members

According to this post: https://support.spotify.com/us/learn-more/guides/#!/article/spotify-family/?in=search I should be able to have up to five family members. I've added my three kids to my account, but I'm unable to add my wife. Seems four member...

  • Casual Listener
  • According to this post: https://support.spotify.com/us/learn-more/guides/#!/article/spotify-family/?in=search I should be able to have up to five family members. I've added my three kids to my a...
  • driveflanger
  • Community Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 133 Views
  • 1 replies
  • 0 likes

Premium doeesn't work

Hi Spotify and Users. I have payed 1time for premium this month but it doesnt work. The money are taken from the card and, but premium arent activated on my account. So if you can look if there are a mistake going on it would be greate. Thanks.

  • Newbie
  • Hi Spotify and Users.   I have payed 1time for premium this month but it doesnt work. The money are taken from the card and, but premium arent activated on my account. So if you can look if th...
  • driveflanger
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • Premium
  • 140 Views
  • 1 replies
  • 0 likes

Sharing - family

We upgraded to family and paid - confirmed. Invited my wife and she accepted and I appear as administrator and her now as a member .... But we cannot yet play on each iPhone at same time!! What do I do - who to contact ??

  • Newbie
  • We upgraded to family and paid - confirmed. Invited my wife and she accepted and I appear as administrator and her now as a member .... But we cannot yet play on each iPhone at same time!! What do I ...
  • user-removed
  • Not applicable
  • 127 Views
  • 1 replies
  • 0 likes
  • Premium
  • 127 Views
  • 1 replies
  • 0 likes

Solved!! Being charged for Premium!

For the past five months £9.99 has been taken from my bank account by Spotify. My Spotify account is Free and not Premium so why is this amount being taken from me each month??? Have e-mailed Spotify Help twice but just get an automated response. How...

  • Casual Listener
  • For the past five months £9.99 has been taken from my bank account by Spotify.   My Spotify account is Free and not Premium so why is this amount being taken from me each month???  Have e-m...
  • wball-gb
  • Casual Listener
  • 277 Views
  • 2 replies
  • 0 likes
  • Account
  • 277 Views
  • 2 replies
  • 0 likes

Solved!! I can't use my account for mysterious reason and I'm not getting any help

I have a big problem and the SpotifyCares account on twitter is not helping me. My last message to them has been left unanswered for 24 hours. Despite me trying to remind them with posts on their open page (the details being through DMs). My account ...

  • Casual Listener
  • I have a big problem and the SpotifyCares account on twitter is not helping me. My last message to them has been left unanswered for 24 hours. Despite me trying to remind them with posts on their ope...
  • nohelp2016
  • Casual Listener
  • 330 Views
  • 2 replies
  • 0 likes
  • Account
  • 330 Views
  • 2 replies
  • 0 likes

Refund

I attempted to get Spotify student but realized it was only for college students only, but they already charged me 4,99 still no premium can I get a refund ??

  • Newbie
  • I attempted to get Spotify student but realized it was only for college students only, but they already charged me 4,99 still no premium can I get a refund ??
  • ql
  • Gig Goer
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 146 Views
  • 1 replies
  • 0 likes

Spotify capado

Hay canciones que quiero reproducir y spotify me notifica que no es posible hacerlo o simplemente salta al siguiente track y asi sucesivamente hasta llegar a otro album.Me he dado cuenta que me pasa con canciones que spotify me prohibia escuchar hace...

  • Music Fan
  • Hay canciones que quiero reproducir y spotify me notifica que no es posible hacerlo o simplemente salta al siguiente track y asi sucesivamente hasta llegar a otro album. Me he dado cuenta que me pas...
  • eva_cash
  • Music Fan
  • 408 Views
  • 1 replies
  • 0 likes
  • Premium
  • 408 Views
  • 1 replies
  • 0 likes

Facebook login alerts

I constantly get login alerts from facebook that my accoutn was logged in from a new brower or device .. from Madrid or Yokohama..I've changed my password several times but alerts keep coming.. !

  • Newbie
  •   I constantly get login alerts from facebook that my accoutn was logged in from a new brower or device .. from Madrid or Yokohama.. I've changed my password several times but alerts keep comi...
  • Bittencourt
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • Account
  • 324 Views
  • 1 replies
  • 0 likes

3 months for 99.- problems

Hi there! - I subscribed to spotify when you had the 3 months for 1 campaign running, but i've been paying for january and I'm going to pay for Febuary aswell. Is there any solution to this subscription problem? - I can't seem to find similar problem...

  • Newbie
  • Hi there! - I subscribed to spotify when you had the 3 months for 1 campaign running, but i've been paying for january and I'm going to pay for Febuary aswell.   Is there any solution to this ...
  • LucaMattheislm
  • Newbie
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 155 Views
  • 1 replies
  • 0 likes

Charged Incorrectly

I have been charged $9.99 per month since Dec. 2014 however I have never signed up for Spotify premium. When I look on my account, it says "free" and there is no payment method attached. Anyone have an idea if I can get in contact with someone to see...

  • Casual Listener
  • I have been charged $9.99 per month since Dec. 2014 however I have never signed up for Spotify premium. When I look on my account, it says "free" and there is no payment method attached. Anyone have ...
  • gatorgirl2283
  • Newbie
  • 571 Views
  • 14 replies
  • 0 likes
  • Account
  • 571 Views
  • 14 replies
  • 0 likes

I need to change login FROM Facebook to password

Any idea how to switch account from Facebook to user name and password? My office blocks FB so no Spotify at work. Need to change ASAP!

  • Newbie
  • Any idea how to switch account from Facebook to user name and password? My office blocks FB so no Spotify at work. Need to change ASAP!
  • holyghost1998
  • Newbie
  • 129 Views
  • 1 replies
  • 0 likes
  • Account
  • 129 Views
  • 1 replies
  • 0 likes

Logging in through Facebook won't let me use Spotify premium??

So I already have an account with Spotify, but silly me put a symbol in my username, I logged out of the account by accident and now can't log back in unless I put the symbol in, which is impossible to do on the app as it won't let me copy and paste ...

  • Casual Listener
  • So I already have an account with Spotify, but silly me put a symbol in my username, I logged out of the account by accident and now can't log back in unless I put the symbol in, which is impossible ...
  • MattSuda
  • Spotify Star
  • 172 Views
  • 3 replies
  • 0 likes
  • Login
  • 172 Views
  • 3 replies
  • 0 likes

Cancel Spotify subscription

I would like to cancel my spotify premium subscription because i wasn't satisfied with the 1 month trial and forgot to cancel the subscription before being charged. [email address removed for safety reasons]

  • Casual Listener
  • I would like to cancel my spotify premium subscription because i wasn't satisfied with the 1 month trial and forgot to cancel the subscription before being charged.   [email address removed ...
  • AustinTanguay
  • Roadie
  • 217 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 217 Views
  • 3 replies
  • 0 likes

Help with family account!!

I accidentally bought the 20 dollar spotify family account when i only wanted myself and another person. I cancelled but not sure if I got my money back, panicking here! Please help I only wanted the 15 dollar one...

  • Newbie
  • I accidentally bought the 20 dollar spotify family account when i only wanted myself and another person. I cancelled but not sure if I got my money back, panicking here! Please help I only wanted the...
  • 93 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 93 Views
  • 0 replies
  • 0 likes

Subscribed, but not getting Premium?

All of the sudden my subscription is gone and I am back to Spotify Free for no reason. Tried everything that there is, still not getting my subscription back. Weird that even some people other than me are getting the same problem as well. Still, I ne...

  • Casual Listener
  • All of the sudden my subscription is gone and I am back to Spotify Free for no reason. Tried everything that there is, still not getting my subscription back. Weird that even some people other than m...
  • HeliosLox
  • Casual Listener
  • 159 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 159 Views
  • 2 replies
  • 0 likes