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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Newbie
  • 167252 Views
  • 180 replies
  • 13 likes
  • Account
    Free
  • 167252 Views
  • 180 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11261 Views
  • 6 replies
  • 11 likes
  • Security
  • 11261 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 514449 Views
  • 986 replies
  • 112 likes
  • Account
  • 514449 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125779 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125779 Views
  • 74 replies
  • 12 likes

What Happens to downloaded music when premium subscription ends?

Hi .It's been 3 months now with Spotfiy and it was a really great anyway, I'm going to buy a premium subscription for 1 month .and I may can't re-new it again, my question is: If I downloaded music for offline use can I listen to them even after my p...

  • Visitor
  • Hi . It's been 3 months now with Spotfiy and it was a really great 😄 anyway, I'm going to buy a premium subscription for 1 month . and I may can't re-new it again, my question is: If I downloaded...
  • macca2000
  • Casual Listener
  • 36607 Views
  • 6 replies
  • 0 likes
  • 36607 Views
  • 6 replies
  • 0 likes

Solved!! Can't log in to app anymore

Hi, my Premium account ended on 23th and app logged out automatically. Since then I can't logg in to my app - it says "Unable to logg in. Either username or password is incorrect". I uninstalled, reinstalled, changed country but I can still log in to...

  • Newbie
  • Hi, my Premium account ended on 23th and app logged out automatically. Since then I can't logg in to my app - it says "Unable to logg in. Either username or password is incorrect". I uninstalled, rei...
  • jean3601
  • Community Legend
  • 395 Views
  • 1 replies
  • 0 likes
  • Login
  • 395 Views
  • 1 replies
  • 0 likes

paid for premium and still on free

I updated to premium and I uninstalled than reinstalled it still isn't working I logged out and logged in still not working I reached out to stoptfy and they sent me here can someone please help me thanks

  • Newbie
  • I updated to premium and I uninstalled than reinstalled it still isn't working I logged out and logged in still not working I reached out to stoptfy and they sent me here can someone please help me t...
  • OviiiOne
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • Premium
  • 309 Views
  • 1 replies
  • 0 likes

subscription payment

It was supposed to charge me after my third month after the 99 cent three month promotion which ended tomorrow, turns out it already charged me today as i went to go cancel it. how do i get my $9.99 back?

  • Newbie
  • It was supposed to charge me after my third month after the 99 cent three month promotion which ended tomorrow, turns out it already charged me today as i went to go cancel it. how do i get my $9.99 ...
  • OviiiOne
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 247 Views
  • 1 replies
  • 0 likes

You are listening on

I have logged out all units, changed password, nothing helps.see pic. No music is gone, no playlists is changed, but that unit is always listening to Finnish metal, I kid you not I have had premium since the beginning and had this problem for a coupl...

image.jpeg
  • Newbie
  • I have logged out all units, changed password, nothing helps. see pic. No music is gone, no playlists is changed, but that unit is always listening to Finnish metal, I kid you not 🙂 I have had pre...
  • OviiiOne
  • Community Legend
  • 501 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 501 Views
  • 1 replies
  • 0 likes

Solved!! Cant log into Spotify

Spotify wont let me log in it says an account with this email already exists

  • Casual Listener
  • Spotify wont let me log in it says an account with this email already exists 
  • irishbun
  • Casual Listener
  • 352 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 352 Views
  • 2 replies
  • 0 likes

Can't play track - skips through all songs in playlist

My premium sub just ended and now any song in my playlist says can't play song and it just skips through them all. Songs not in my playlist seem to play fine. I've tried setting my audio devices to default and my high quality streaming is unchecked. ...

  • Casual Listener
  • My premium sub just ended and  now any song in my playlist says can't play song and it just skips through them all. Songs not in my playlist seem to play fine. I've tried setting my audio device...
  • 296 Views
  • 0 replies
  • 0 likes
  • Free
    Other
  • 296 Views
  • 0 replies
  • 0 likes

Solved!! Something really strange happened to me this morning

Hi, i wanted to share the experience that i had this morning, that really weird me out, in hopes of getting an explanation of what could have happened.So what happened was that i opened up the spotify app in my cell phone to listen to some music, as ...

  • Casual Listener
  • Hi, i wanted to share the experience that i had this morning, that really weird me out, in hopes of getting an explanation of what could have happened. So what happened was that i opened up the sp...
  • beatloafer
  • Casual Listener
  • 1295 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
  • 1295 Views
  • 4 replies
  • 0 likes

Lost Collaborative Playlist

Hi, I've had a collaborative playlist with my girlfriend for the last 4 years, and in the last couple days it disappeared. How can I get it back? Here are the possibly relevant points I know:- It doesn't appear under Recover Playlist at spotify.com.-...

  • Newbie
  • Hi, I've had a collaborative playlist with my girlfriend for the last 4 years, and in the last couple days it disappeared. How can I get it back?   Here are the possibly relevant points I know...
  • 630 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
  • 630 Views
  • 0 replies
  • 0 likes

Account name just showing as a number after latest update

Hi, After the update that installed yesterday (I think....) my account name in my local spotify app now just shows my account number 1131112573 rather than my actual name, nor my profile pic (usually pulled through from FB - Some other friends that I...

  • Casual Listener
  • Hi,   After the update that installed yesterday (I think....) my account name in my local spotify app now just shows my account number 1131112573 rather than my actual name, nor my profil...
  • cyco
  • Newbie
  • 2032 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 2032 Views
  • 4 replies
  • 0 likes

Being Charged Twice on Same Card

Hello I have a Credit Card being charged twice for this service once on the 2nd and once on the 7th of each month. I have no idea why I only have one account attached to my FaceBook profile. I need help!

  • Newbie
  • Hello I have a Credit Card being charged twice for this service once on the 2nd and once on the 7th of each month. I have no idea why I only have one account attached to my FaceBook profile. I need h...
  • 270 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 270 Views
  • 0 replies
  • 0 likes

payment was not transfered

for some reason, Spotify could not charge my credit cart with the monthly Premium amount. Will they try again? because the credit card is working properly.. And Spotify only offers the option to alter the payment method instead of confirming the exis...

  • Casual Listener
  • for some reason, Spotify could not charge my credit cart with the monthly Premium amount. Will they try again? because the credit card is working properly.. And Spotify only offers the option to alte...
  • Taylor
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 173 Views
  • 1 replies
  • 0 likes

Paid for premium but it still says free

I paid for the student premium and it is saying I'm on the free subscription

  • Newbie
  • I paid for the student premium and it is saying I'm on the free subscription
  • Taylor
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • Premium
  • 149 Views
  • 1 replies
  • 0 likes

This track is unavailable, if you have the file on your computer you can import it

I am getting this issue again, i have tried everything postedo nt hese frums aside from one thing i cant find that was posted that helped me before, it was something to do with the network adapater settings, if anyone can help please do. I have tried...

  • Newbie
  • I am getting this issue again, i have tried everything postedo nt hese frums aside from one thing i cant find that was posted that helped me before, it was something to do with the network adapater s...
  • 163 Views
  • 0 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 163 Views
  • 0 replies
  • 0 likes

Accidentally paid for premium two times

Dear Spotify Team, I have made a mistake. Today, I have subscribed to Spotify Premium Student via paypal AND redeemed my 10€ gift card. BOTH subscriptions are running side by side until february 2015. How do I cancel the gift card subscription withou...

  • Music Fan
  • Dear Spotify Team,   I have made a mistake. Today, I have subscribed to Spotify Premium Student via paypal AND redeemed my 10€ gift card. BOTH subscriptions are running side by side u...
  • Gloria420
  • Newbie
  • 644 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 644 Views
  • 2 replies
  • 0 likes

You can only use spotify abroad for 14 days

Is their an actual way to fix this error, I have my account in Canada and my phone works perfectly fine, but it will not work on the Playstation 4. I looked up this error and nothing was useful. Is there an actual way to fix this. I don't want to pay...

  • Newbie
  • Is their an actual way to fix this error, I have my account in Canada and my phone works perfectly fine, but it will not work on the Playstation 4. I looked up this error and nothing was useful. Is t...
  • 256 Views
  • 0 replies
  • 0 likes
  • Login
    Premium
  • 256 Views
  • 0 replies
  • 0 likes

Wrong name and picture associated with my account

I've never logged into my spotify account on another computer/phone, I have no facebook account myself so I have no idea how this happened. I'm not following 300+ people and this guy is adding songs to my list. -.-I've changed my password and logged ...

  • Newbie
  • I've never logged into my spotify account on another computer/phone, I have no facebook account myself so I have no idea how this happened. I'm not following 300+ people and this guy is adding songs ...
  • 129 Views
  • 0 replies
  • 0 likes
  • Account
  • 129 Views
  • 0 replies
  • 0 likes

Changing my email, says it is taken, but clearly it is not.

At some point in the past I had spotify via facebook. Now my email is taken, and I can't recover the acct, as it says to use facebook, and after trying that spotify says no account is link to facebook. How can I free my email so that I can use it wit...

  • Newbie
  • At some point in the past I had spotify via facebook. Now my email is taken, and I can't recover the acct, as it says to use facebook, and after trying that spotify says no account is link to faceboo...
  • 128 Views
  • 0 replies
  • 0 likes
  • Account
  • 128 Views
  • 0 replies
  • 0 likes

Buying spotify premium with paypal without credit card

Today I added some paypal dollars to my paypal account to buy spotify premium, I have enough money on the account to buy the premium subscription, but it asks me to insert a credit card... so technically speaking, adding paypal to the paying methods ...

  • Newbie
  • Today I added some paypal dollars to my paypal account to buy spotify premium, I have enough money on the account to buy the premium subscription, but it asks me to insert a credit card... so technic...
  • 400 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 400 Views
  • 0 replies
  • 0 likes