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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • 1286584072
  • Visitor
  • 265092 Views
  • 519 replies
  • 34 likes
  • Account
    Free
  • 265092 Views
  • 519 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13055 Views
  • 6 replies
  • 11 likes
  • Security
  • 13055 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529684 Views
  • 989 replies
  • 113 likes
  • Account
  • 529684 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128156 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128156 Views
  • 74 replies
  • 12 likes

Wrong Song Title

I noticed that on the Bee Gees' To Whom It May Concern album, the second track, "We Lost the Road" is titled "Haunted House." Is there a way to change the title?

  • Casual Listener
  • I noticed that on the Bee Gees' To Whom It May Concern album, the second track, "We Lost the Road" is titled "Haunted House." Is there a way to change the title? 
  • penna29
  • Casual Listener
  • 219 Views
  • 2 replies
  • 0 likes
  • 219 Views
  • 2 replies
  • 0 likes

Student discount but just paid full price for a month

Hi I've just paid for a months suspcription, after having 3 months for 99p. Didn't realise it was 3 months already and the payment went out of my paypal account the other day. If i was to sign up to a student account will it debit me another £4.99 or...

  • Newbie
  • Hi I've just paid for a months suspcription, after having 3 months for 99p. Didn't realise it was 3 months already and the payment went out of my paypal account the other day. If i was to sign up to ...
  • MattSuda
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
  • 198 Views
  • 1 replies
  • 0 likes

Paid for premium but my subscription is still on FREE, how to fix this?

I paid for a 6 months premium via Metrobank direct to Dragonpay and reeived an email that says they received my payment and my status is SUCCESS. But why is my account still in FREE? I can't access my playlists since I can't put it in offline mode be...

  • Newbie
  • I paid for a 6 months premium via Metrobank direct to Dragonpay and reeived an email that says they received my payment and my status is SUCCESS. But why is my account still in FREE? I can't access m...
  • MattSuda
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • Premium
  • 241 Views
  • 1 replies
  • 0 likes

Free songs

I started the 3 month .99 cents,,ok,,,so my 3 months run out and half the free songs in my collection won't play,,over half the songs liked from radio won't play...really dissapointed and ******* pissed off,,,****heads,,Taylor Swift was right!!!!

  • Newbie
  • I started the 3 month .99 cents,,ok,,,so my 3 months run out and half the free songs in my collection won't play,,over half the songs liked from radio won't play...really dissapointed and ******* pis...
  • MattSuda
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • Other
  • 178 Views
  • 1 replies
  • 0 likes

All account information deleted

Hey people, Yesterday I logged into my spotify account and all my songs and playlists were deleted. Then, today morning I was logged out of all the devices. Then, I changed my password and logged in again and I don't have any songs that I used to lis...

  • Newbie
  • Hey people,   Yesterday I logged into my spotify account and all my songs and playlists were deleted. Then, today morning I was logged out of all the devices. Then, I changed my password and l...
  • MattSuda
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 181 Views
  • 1 replies
  • 0 likes

Dar de baja suscripcion

Hola, estoy pagando con mi tarjeta de credito a un tercero (otra persona) spotify y ya no quiero hacerlo más. La cuestion es que desconozco el email y contraseña que esta usa y ya no tengo contacto c el. Como puedo hacer para darme de baja. espero pu...

  • Newbie
  • Hola, estoy pagando con mi tarjeta de credito a un tercero (otra persona) spotify y ya no quiero hacerlo más. La cuestion es que desconozco el email y contraseña que esta usa y ya no tengo contacto c...
  • MattSuda
  • Spotify Star
  • 591 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 591 Views
  • 1 replies
  • 0 likes

Locked out of my premium account no access to email

I upgraded to spotify premium on my work computer and did not realize that I was signed in to spotify using my old work email address. I disabled the facebook connection on my desktop because I didn't want to get in trouble for work. Now I have no wa...

  • Newbie
  • I upgraded to spotify premium on my work computer and did not realize that I was signed in to spotify using my old work email address. I disabled the facebook connection on my desktop because I didn'...
  • MattSuda
  • Spotify Star
  • 1658 Views
  • 1 replies
  • 0 likes
  • Login
  • 1658 Views
  • 1 replies
  • 0 likes

Student Spotify Premium not working

The card I used was billed twice, I'm assuming for the first and last month, and I do not have spotity pro. I've tried logging out and back in, and I've checked my subscription tab and it says I'm not subscribed. Please help.

  • Newbie
  • The card I used was billed twice, I'm assuming for the first and last month, and I do not have spotity pro. I've tried logging out and back in, and I've checked my subscription tab and it says I'm no...
  • MattSuda
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 312 Views
  • 1 replies
  • 0 likes

Paid for student premium pass but it doesn't work

I tried to get the student premium pass a couple of times and it says that it doesn't work because I'm not a valid student, but I am. And now when look at my account it has drawn money from my account 3 times and it still doesn't work..

  • Newbie
  • I tried to get the student premium pass a couple of times and it says that it doesn't work because I'm not a valid student, but I am. And now when look at my account it has drawn money from my accoun...
  • MattSuda
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 214 Views
  • 1 replies
  • 0 likes

Didn't Sign Up for Family Plan, Want to go back to Regular Premium?

I logged into my accoutn today and it said that I am now under a family plan.But I never signed up for it? How do I change that???I just want regular Premium.

  • Newbie
  • I logged into my accoutn today and it said that I am now under a family plan. But I never signed up for it? How do I change that??? I just want regular Premium.
  • MattSuda
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • Premium
  • 344 Views
  • 1 replies
  • 0 likes

Charged 5.24 and received no premium, can't remove payment method

I'm getting pretty sick of Spotify charging my card repeatedly. I have been charged 5 dollars, my last five dollars mind you, and I don't have or want Spotify Premium. If my card isn't reimbursed promptly, I will be taking matters into legal hands. I...

  • Newbie
  • I'm getting pretty sick of Spotify charging my card repeatedly.   I have been charged 5 dollars, my last five dollars mind you, and I don't have or want Spotify Premium. If my card isn't reimb...
  • MattSuda
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • Premium
  • 209 Views
  • 1 replies
  • 0 likes

My payment for premium went through yet I still don't have it.

I have the reference number and everything. My subscription still says that I am on free.

  • Newbie
  • I have the reference number and everything.  My subscription still says that I am on free.
  • MattSuda
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 195 Views
  • 1 replies
  • 0 likes

My subscriptions date is wrong.

My first pay date is 28.1.2016 and finished subscriptions date 28.2.2016.Automitically pay is cancelled by credit card and im pay today 1 month premium so today 1.3.2016 and that spotify says : your subscriptions finish 29.3.2016 but why ? it's not 1...

  • Newbie
  • My first pay date is 28.1.2016 and finished subscriptions date 28.2.2016.Automitically pay is cancelled by credit card and im pay today 1 month premium so today 1.3.2016 and that spotify says : your ...
  • OviiiOne
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 226 Views
  • 1 replies
  • 0 likes

Solved!! Grace period of a premium account

Hi! How much is the grace period for an account? I'm currently using premium for a while now, but yesterday was the payment day and unfortunately there was no money on my bank account. However I do not want to lose any content of my account, and I wi...

  • Newbie
  • Hi!   How much is the grace period for an account? I'm currently using premium for a while now, but yesterday was the payment day and unfortunately there was no money on my bank account. Howev...
  • MattSuda
  • Spotify Star
  • 7334 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 7334 Views
  • 2 replies
  • 0 likes

Solved!! spotify charged me automatically when I was offered a 30-day trial

Hi, I had just gotten off a 2-month trial period of Premium when I saw a banner for a 30 -day free trial. I clicked on it just to see what would happen (who knows, maybe I'd get another 30 days of Premium free?). It took me to a page where I could ch...

  • Casual Listener
  • Hi, I had just gotten off a 2-month trial period of Premium when I saw a banner for a 30 -day free trial. I clicked on it just to see what would happen (who knows, maybe I'd get another 30 days of Pr...
  • ahovism1
  • Newbie
  • 767 Views
  • 2 replies
  • 0 likes
  • Free
    Login
    Premium
    Subscription
  • 767 Views
  • 2 replies
  • 0 likes

premium login from computer

i have premium on my phone and just bought a laptop. im trying to use my premium and can figure out how to get into my premium account

  • Newbie
  • i have premium on my phone and just bought a laptop. im trying to use my premium and can figure out how to get into my premium account  
  • Bittencourt
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 208 Views
  • 1 replies
  • 0 likes

Need an answer for family plan

How can i fix this isuue? 

Screen Shot 2016-02-29 at 9.09.22 PM.png
  • Casual Listener
  • How can i fix this isuue? 
  • rafaelinho10
  • Casual Listener
  • 158 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 158 Views
  • 1 replies
  • 0 likes

Billed twice for no reason

I recently renewed my membership, and I saw that student was an option. I go to NCC in Easton, PA but yet it wouldnt accept that. SO I said forget it, and just paid the 9.99. My bank said Spotify billed me for 9.99 and 4.99. That is not cool, I am go...

  • Newbie
  • I recently renewed my membership, and I saw that student was an option. I go to NCC in Easton, PA but yet it wouldnt accept that. SO I said forget it, and just paid the 9.99.  My bank said Sp...
  • LordRollin
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! Offline songs now not playing in online in free mode

Hi,I recently had a premium account and had saved some offline songs. Now i am back on free but the offline files won't play while online now. e.g. if i had an album saved as offline it all worked when i had a premium account, now i am on free and wh...

  • Regular
  • Hi, I recently had a premium account and had saved some offline songs. Now i am back on free but the offline files won't play while online now. e.g. if i had an album saved as offline it all worked ...
  • fester_30
  • Regular
  • 303 Views
  • 1 replies
  • 0 likes
  • Account
  • 303 Views
  • 1 replies
  • 0 likes

Someone else using Credit card

Hey guys,I recently found out that i had been charged despite never having spotify,I tried to request a query but found out its just an automated response.is there a way I can contact spotify directly?many thanks.

  • Newbie
  • Hey guys, I recently found out that i had been charged despite never having spotify, I tried to request a query but found out its just an automated response. is there a way I can contact spotify d...
  • LordRollin
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
    Subscription
  • 264 Views
  • 1 replies
  • 0 likes