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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81448 Views

9 replies

2 likes

Account
Login
  • 81448 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656362 Views

13 replies

4 likes

Account
  • 656362 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737376 Views

18 replies

29 likes

  • 737376 Views
  • 18 replies
  • 29 likes

Cobrança indevida?

Fiz o upgrade da minha conta premium para conta família, porém fiz esse upgrade pegando uma promoção onde nos primeiros 3 meses seria gratiuito, no caso continuaria os mesmos 14,90. Depois que coloquei o cartão de crédito pra fazer o upgrade de conta...

Newbie

Fiz o upgrade da minha conta premium para conta família, porém fiz esse upgrade pegando uma promoção onde nos primeiros 3 meses seria gratiuito, no caso continuaria os mesmos 14,90. Depois que coloqu...

188 Views

0 replies

0 likes

Account
Subscription
  • 188 Views
  • 0 replies
  • 0 likes

99c subscription trial - I was charged $9.99 immediately?

I thought I was initiating a 99c subscription trial. Instead, I was charged $9.99 immediately. If I was wrong about the 99c trial, I can cancel my $9.99 subscription and get a refund? EDIT: No one seems to be responding. I have no choice but to cance...

Visitor

I thought I was initiating a 99c subscription trial.  Instead, I was charged $9.99 immediately. If I was wrong about the 99c trial, I can cancel my $9.99 subscription and get a refund?   ...

Steph_B

Roadie

393 Views

4 replies

0 likes

Subscription
  • 393 Views
  • 4 replies
  • 0 likes

Solved!! cannot log in

I can't log into my account and I reset my password twice but I still can't log in? Please help!

Casual Listener

I can't log into my account and I reset my password twice but I still can't log in? Please help!

Nico

Community Legend

460 Views

3 replies

0 likes

Account
Free
  • 460 Views
  • 3 replies
  • 0 likes

Solved!! Using spotify premium in another country after a gift in Italy

I purchased a gift card to my daughter (3 months premium). Now, she is going to go to UK for a long time. There will be problem with her account? I read that for spotify premium you should have an account in the country where you use spotify premium ...

Newbie

I purchased a gift card to my daughter (3 months premium). Now, she is going to go to UK for a long time. There will be problem with her account? I read that for spotify premium you should have an ac...

Arrowatty

Newbie

567 Views

2 replies

0 likes

Premium
Subscription
  • 567 Views
  • 2 replies
  • 0 likes

Anntuan

Hola quiero cotratar un plan familir pero no me permite el pago siempre q ingleso una targeta me apqrece la leyenda de q mi banco tiene un mal dia q intente mas tarde ya tengo meses igual por favoralguien me puede ayudar mi correo es saludos

Newbie

Hola quiero cotratar un plan familir pero no me permite el pago siempre q ingleso una targeta me apqrece la leyenda de q mi banco tiene un mal dia q intente mas tarde ya tengo meses igual por favoral...

Steph_B

Roadie

575 Views

1 replies

0 likes

  • 575 Views
  • 1 replies
  • 0 likes

Me cobraron doble y cancele mi cuenta.

Necesito ayuda para saber qué hacer en este caso, ya que cancelé hace dos días mi suscripción a Spotify cuando recién me cobraron (esperaría una reembolso), hoy me volvieron a cobrar, no es posible, no tengo otras cuentas en Spotify.

Visitor

Necesito ayuda para saber qué hacer en este caso, ya que cancelé hace dos días mi suscripción a Spotify cuando recién me cobraron (esperaría una reembolso), hoy me volvieron a cobrar, no es posible, ...

269 Views

0 replies

0 likes

Free
Subscription
  • 269 Views
  • 0 replies
  • 0 likes

Buy Premium account from mobile

Hello everyone I wanted to buy a premium account but from my smartphone I can not, I insert the card numbers but then tells me that I need to activate Javascript (already active in Chrome for Android). how can I do?

Newbie

Hello everyone I wanted to buy a premium account but from my smartphone I can not, I insert the card numbers but then tells me that I need to activate Javascript (already active in Chrome for Android...

163 Views

0 replies

0 likes

Account
Premium
Subscription
  • 163 Views
  • 0 replies
  • 0 likes

Solved!! Problem logging with due to country setting

From 2013 til 2014 I used SPOTIFY in koreathen in the mid 2014 I moved to another country and now I’m back in korea. I have been in korea for about 4 months and I didn’t had any problem using SPOTIFY. But I suddenly had problem logging in few days ag...

Regular

From 2013 til 2014 I used SPOTIFY in korea then in the mid 2014 I moved to another country and now I’m back in korea.    I have been in korea for about 4 months and I didn’t had any prob...

jkirk15

Casual Listener

423 Views

5 replies

0 likes

Account
  • 423 Views
  • 5 replies
  • 0 likes

URGENT! My premium isn't working but I'm paying

I have used for Spotify premium for over a month and the payment hasn't long left my account. This morning Spotify was working fine then for some reason it just stopped working, I thought it was the servers but it now says I have a free account pleas...

Newbie

I have used for Spotify premium for over a month and the payment hasn't long left my account. This morning Spotify was working fine then for some reason it just stopped working, I thought it was the ...

Steph_B

Roadie

295 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 295 Views
  • 1 replies
  • 0 likes

Still being charged

Hi, I was still charged in Dec despite cancelling my account. Also, my student discount wasn't applied in November. Please refund me!

Newbie

Hi, I was still charged in Dec despite cancelling my account. Also, my student discount wasn't applied in November. Please refund me!

Steph_B

Roadie

181 Views

1 replies

0 likes

  • 181 Views
  • 1 replies
  • 0 likes

Solved!! Unsuscribing Spotify Premium from mobile operator (URGENT before 1/1/2015)

Hello, I would need to finalise the unsubscribtion of Spotify Premium from my mobile operator (Bouygues Telecom - France), in order to suscribe to Spotify Premium directly from Spotify. --> In order to get the 3 months discount offer with Spotify Fam...

Newbie

Hello,   I would need to finalise the unsubscribtion of Spotify Premium from my mobile operator (Bouygues Telecom - France), in order to suscribe to Spotify Premium directly from Spotify....

Steph_B

Roadie

462 Views

1 replies

0 likes

Account
Other
Premium
  • 462 Views
  • 1 replies
  • 0 likes

Re: Why is noone answering to this question ?

Where can I ask questions?with regards to payments?Does spotify have customer hotline in the Phils?

Newbie

Where can I ask questions?with regards to payments?Does spotify have customer hotline in the Phils?

Steph_B

Roadie

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Solved!! Can't login !!

I had to reset my password three times. An each time I try to log in with the new password it tells me the login failed. I'm not gonna pay $10 a month an have my login not work. I want to be able to listen to my music, not struggling with the passwor...

Regular

I had to reset my password three times. An each time I try to log in with the new password it tells me the login failed. I'm not gonna pay $10 a month an have my login not work. I want to be able to ...

Twizzles

Casual Listener

664 Views

6 replies

0 likes

Login
Premium
  • 664 Views
  • 6 replies
  • 0 likes

2 Different accounts but only one premium

HELP!! I have two different accounts that appear to be linked to the same email but only one of them are a PREMIUM account. The problem it is creating is the account that is the PREMIUM account can not connect to facebook but the other account is con...

Newbie

HELP!! I have two different accounts that appear to be linked to the same email but only one of them are a PREMIUM account. The problem it is creating is the account that is the PREMIUM account can n...

Steph_B

Roadie

211 Views

1 replies

0 likes

Account
Login
Subscription
  • 211 Views
  • 1 replies
  • 0 likes

Spotify Premium upgrade to Family Plan

Hi! I have a question. I recently just upgraded to Premium, took advantage of the PHP129.00 for my first three months. Just now, I upgraded to a Family Plan, and it says on my subscription details that I will be charged PHP129.00 on January 26, 2016....

Newbie

Hi! I have a question. I recently just upgraded to Premium, took advantage of the PHP129.00 for my first three months. Just now, I upgraded to a Family Plan, and it says on my subscription details th...

Rykin7600

Newbie

221 Views

1 replies

0 likes

Premium
Subscription
  • 221 Views
  • 1 replies
  • 0 likes

Account

So I tried to get premium on another account and used my same card and it charged me $.99 two times and I still don't have premium how do I get a refund? Or do I? I'm a college student so every penny counts!

Newbie

So I tried to get premium on another account and used my same card and it charged me $.99 two times and I still don't have premium how do I get a refund? Or do I? I'm a college student so every penny...

Steph_B

Roadie

178 Views

1 replies

0 likes

Account
  • 178 Views
  • 1 replies
  • 0 likes

I've sent three emails through the contact form requesting to delete my other account linked to fac

I've sent three emails through the contact form requesting to delete my other account linked to facebookI've recieved an automatic response of my spotify case # but MY ACCOUNT IS STILL THERE!

Newbie

I've sent three emails through the contact form requesting to delete my other  account linked to facebook I've recieved an automatic response of my spotify case # but MY ACCOUNT IS STILL THERE!

Steph_B

Roadie

276 Views

1 replies

1 likes

  • 276 Views
  • 1 replies
  • 1 likes

Adding additional family member to existing family plan

I currently have Spotify family myself the admin plus another member... its been this way for 3+ months.... Today I'd like to add one more member but when I log into my admin account and click on "family plan" I am not given any options to add an add...

Newbie

I currently have Spotify family myself the admin plus another member... its been this way for 3+ months....    Today I'd like to add one more member but when I log into my admin account a...

Steph_B

Roadie

495 Views

1 replies

0 likes

Account
Other
  • 495 Views
  • 1 replies
  • 0 likes

Mixed accounts

Hi guys, The problem: I accidently got a 3month sub on my facebook account, and used a spotify gift card on my main account which I actually use. Any ideas on what to do about this? Ideally I'd love to be able to bring over all the paid for subscript...

Newbie

Hi guys,   The problem: I accidently got a 3month sub on my facebook account, and used a spotify gift card on my main account which I actually use.   Any ideas on what to do about this?...

161 Views

0 replies

0 likes

Account
Other
Premium
Subscription
  • 161 Views
  • 0 replies
  • 0 likes