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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420537 Views
  • 965 replies
  • 108 likes
  • Account
  • 420537 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186047 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186047 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103332 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103332 Views
  • 69 replies
  • 10 likes

removed my facebook

Hello,I recently removed my facebook amd now i can't use facebook anymore. I have made a new account, can you please transfer al my music from to username: m.lambeck-nl. I have a premium account included in my Phone bill. It's a shame if i can't us...

  • Newbie
  • Hello, I recently removed my facebook amd now i can't use facebook anymore. I have made a new account, can you please transfer al my music from <Snip-Email ~Anthony> to <Snip-Email&g...
  • Taylor
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • Premium
  • 164 Views
  • 1 replies
  • 0 likes

Not getting password reset link in email

I have tried to send a password reset link to my email but it is not coming through. My account may be set up under an old email address but I need to reset my password so I can access my premium account in my new device. Someone please help. I can't...

  • Casual Listener
  • I have tried to send a password reset link to my email but it is not coming through. My account may be set up under an old email address but I need to reset my password so I can access my premium acc...
  • Janinacountegan
  • Casual Listener
  • 327 Views
  • 3 replies
  • 0 likes
  • Account
  • 327 Views
  • 3 replies
  • 0 likes

Switching from regular subscription to student subscription

I am a student but I have the regular spotify subscription paying 9.99 a month. I want to switch over to the student version so that I will only have to pay 4.99 a month but I am not sure if I will be charged extra for that. I have to reenter in all ...

  • Newbie
  •  I am a student but I have the regular spotify subscription paying 9.99 a month. I want to switch over to the student version so that I will only have to pay 4.99 a month but I am not sure if I ...
  • kevin92294
  • Newbie
  • 138 Views
  • 1 replies
  • 0 likes
  • Premium
  • 138 Views
  • 1 replies
  • 0 likes

Change from montly to yearly payment?

Hi guys, Does anyone know how to change my premium subscription payment from montly to yearly? I can only find where I change HOW I pay, change creditcard no etc. Any ideas? Regards,Smulan

  • Newbie
  • Hi guys,   Does anyone know how to change my premium subscription payment from montly to yearly? I can only find where I change HOW I pay, change creditcard no etc. Any ideas?   Regards...
  • Bittencourt
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 145 Views
  • 1 replies
  • 0 likes

How to know when your premium ends?

I've recently purchased a 30 day trial for $0.99, but I don't know when my trial ends, and I do not wish to be charged for the next month. Where can I find out how long I have before my trial ends?

  • Newbie
  • I've recently purchased a 30 day trial for $0.99, but I don't know when my trial ends, and I do not wish to be charged for the next month. Where can I find out how long I have before my trial ends?
  • Bittencourt
  • Spotify Star
  • 28370 Views
  • 1 replies
  • 1 likes
  • Premium
  • 28370 Views
  • 1 replies
  • 1 likes

Solved!! premium

I was charged .99 for a 7 day trail why? I was expecting i was paying for 3 months at .99cent each. I also received a email conformation that i will be charge in sept 8 2015 9.99 plus tax. What should i do?

  • Newbie
  • I was charged .99 for a 7 day trail why? I was expecting i was paying for 3 months at .99cent each. I also received a email conformation that i will be charge in sept 8 2015 9.99 plus tax. What shoul...
  • EAGLESFAN4LIFE
  • Regular
  • 273 Views
  • 4 replies
  • 0 likes
  • 273 Views
  • 4 replies
  • 0 likes

my premium gets billed to Vodafone italy... but Vodafone IT is not billing me!

since I moved my mobile number from Vodafone to 3Italy (now I am back to Vodafone Italy), I get premium billed to Vodafone, but vodafone is not billing me! even since I came back to Vodafone, Vodafone says premium is not billed to my Vodafone account...

  • Regular
  • since I moved my mobile number from Vodafone to 3Italy (now I am back to Vodafone Italy), I get premium billed to Vodafone, but vodafone is not billing me!   even since I came back to Vodafone...
  • naevus
  • Regular
  • 325 Views
  • 8 replies
  • 0 likes
  • Premium
    Subscription
  • 325 Views
  • 8 replies
  • 0 likes

Vodafone Spotify premium code

I used my Vodafone rewards to get a 30 day premium Spotify code but when I typed it in to Spotify the site said it wasn't valid how do I resolve this can anyone help??

  • Newbie
  • I used my Vodafone rewards to get a 30 day premium Spotify code but when I typed it in to Spotify the site said it wasn't valid how do I resolve this can anyone help??
  • KatesHere
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 216 Views
  • 1 replies
  • 0 likes

Charged more than four times for the student premium

A couple of days ago I was trying to get the student premium but I could not get it, It said that they could not verify my student status or something like that and as today I'm checking my bank account and I've been charged more than 4 time with the...

  • Newbie
  • A couple of days ago I was trying to get the student premium but I could not get it, It said that they could not verify my student status or something like that and as today I'm checking my bank acco...
  • KatesHere
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 137 Views
  • 1 replies
  • 0 likes

Solved!! MY 3MONTHS OFFER

How can I stop my offer once it hits 3months? I don't want to hit next month bill?Because am thinking of switching to student discount or stay as a starter for now.

  • Casual Listener
  • How can I stop my offer once it hits 3months? I don't want to hit next month bill? Because am thinking of switching to student discount or stay as a starter for now.
  • KatesHere
  • Community Legend
  • 276 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 276 Views
  • 3 replies
  • 0 likes

Issue changing credit card information

Hey guys good morning, I've been trying to change my credit card info for a while, but it doesn't let me, the system continues charging me in a MC credit card, i did all the process well, and it shows me that the update was done correctly, but when i...

  • Newbie
  • Hey guys good morning, I've been trying to change my credit card info for a while, but it doesn't let me, the system continues charging me in a MC credit card, i did all the process well, and it show...
  • steinamo
  • Regular
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 175 Views
  • 1 replies
  • 0 likes

Solved!! Saying Username Already Exists during Login

When I'm trying to log into my app it states that the username already exists. I've already turned off my phone as well as deleted the app and reinstall it. The same issues occurring. Help !

  • Newbie
  • When I'm trying to log into my app it states that the username already exists. I've already turned off my phone as well as deleted the app and reinstall it. The same issues occurring. Help !
  • jean3601
  • Community Legend
  • 1676 Views
  • 1 replies
  • 0 likes
  • Login
  • 1676 Views
  • 1 replies
  • 0 likes

Solved!! Not able to logon to spotify application

Hi, I'm new to spotify. I can log in to the website no problems however when I download and run the spotify application it gives and error saying the user name or password is incorrect (error code:3) The password is the same password I use to log ont...

  • Newbie
  • Hi,   I'm new to spotify. I can log in to the website no problems however when I download and run the spotify application it gives and error saying the user name or password is incorrect (erro...
  • jean3601
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 277 Views
  • 1 replies
  • 0 likes

Solved!! What happened to Dream Theater Songs?

Some songs are in HORRIBLE quality or with live records on studio albuns... That doesn't make senseSome examples: When Dream and Day Unite:A Fortune In Lies - Terrible qualityYtse Jam - Terrible qualityAfterlife - Terrible quality of a LIVE PERFORMAN...

  • Casual Listener
  • Some songs are in HORRIBLE quality or with live records on studio albuns... That doesn't make sense Some examples:   When Dream and Day Unite: A Fortune In Lies - Terrible quality Ytse...
  • Bittencourt
  • Spotify Star
  • 995 Views
  • 5 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 995 Views
  • 5 replies
  • 0 likes

Bakermat zomer

Why is the song bakermat zomer delete on spotify

  • Newbie
  • Why is the song bakermat zomer delete on spotify
  • Bittencourt
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Other
  • 179 Views
  • 1 replies
  • 0 likes

Solved!! Cancel supscription Vodafone

Hi i want to cancel my subscription but my premium icontinue until 2016-02-16. What if i cancel my sub, my account is free immediatly or at 2016-02-16? i want to cancel my subs because i use vodafona deal.

  • Casual Listener
  • Hi   i want to cancel my subscription but my premium icontinue until  2016-02-16. What if i cancel my sub, my account is free immediatly or at  2016-02-16?   i want to cancel ...
  • LeonardoPavone
  • Newbie
  • 747 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 747 Views
  • 4 replies
  • 0 likes

Help logging in

I can't remember my log in...I have tried everything I have my subscription through Vodafone so who is the best one to contact on this matter

  • Newbie
  • I can't remember my log in...I have tried everything I have my subscription through Vodafone so who is the best one to contact on this matter
  • MattSuda
  • Spotify Star
  • 590 Views
  • 1 replies
  • 0 likes
  • 590 Views
  • 1 replies
  • 0 likes

Spotify thinks I'm in Sweden

I have created a spotify account, paid on a UK debit card and tried to go into account settings and change the country I'm registered in. I can't. It says I'm in sweden, it keeps giving me the swedish charts etc etc Really annoying, can you sort it o...

  • Casual Listener
  • I have created a spotify account, paid on a UK debit card and tried to go into account settings and change the country I'm registered in.   I can't.   It says I'm in sweden, it keeps gi...
  • spicycowman
  • Regular
  • 404 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 404 Views
  • 5 replies
  • 0 likes

Spotify Premium MOVISTAR

Hi, I am a Movistar customer in Spain, I have paired my account with Moistar to my premium account with Spotify. I shoud be charged 4,99 eur /month. Instead, I keep receiving charges every month with the 9.99 eur. How can I solve this?? I have realiz...

  • Newbie
  • Hi,   I am a Movistar customer in Spain, I have paired my account with Moistar to my premium account with Spotify. I shoud be charged 4,99 eur /month. Instead, I keep receiving charges every m...
  • spicycowman
  • Regular
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 198 Views
  • 1 replies
  • 0 likes

Help

Every time I go to the from y'all tell me to go to this is what it show me I need to talk to some one about refund me my $9.99 back in my bank account asap

  • Regular
  • Every time I go to the from y'all tell me to go to this is what it show me I need to talk to some one about refund me my $9.99 back in my bank account asap
  • spicycowman
  • Regular
  • 562 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 562 Views
  • 3 replies
  • 0 likes