Have a premium account, want to upgrade to the family plan

Like the topic says, I already have a premium account and have paid for the entire year.If I upgrade to the family plan, what happens to the amount I have already paid? Thanks,David

• ddustin
• Newbie
• Like the topic says, I already have a premium account and have paid for the entire year. If I upgrade to the family plan, what happens to the amount I have already paid?   Thanks, David
• 2016-02-19 6:27:02 PM
• 2016-02-20 2:19:04 AM
• kbrooksc
• Community Legend
• 183 Views
• 1 replies
• 0 likes
• Premium
  Subscription

Can't sign up to Spotify Premium via Klarna-Invoice

Hey,I wanted to sign up for Spotify Premium through "Klarna"-Invoice, but everytime I try to, it just says "Hmmm, bei einem dieser Felder ist etwas nicht in Ordnung. Versuch es bitte erneut." (German), which is "Mmmh, there's something wrong with one...

• marcoftk
• Newbie
• Hey, I wanted to sign up for Spotify Premium through "Klarna"-Invoice, but everytime I try to, it just says "Hmmm, bei einem dieser Felder ist etwas nicht in Ordnung. Versuch es bitte erneut." (Ge...
• 2016-02-19 3:35:41 PM
• 2016-02-20 2:13:19 AM
• kbrooksc
• Community Legend
• 511 Views
• 1 replies
• 0 likes
• Premium

I have spotify family plan oaying 15 dollars a month

Now my issue is, is since ive purchased the family plan i was under the impression it would allow 2 devices on Spotify at the same time. And everytime i go to use it, typically the girlfiend is alrrady on it. So i cant listen to music without it inte...

• Tennysonhowell9
• Newbie
• Now my issue is, is since ive purchased the family plan i was under the impression it would allow 2 devices on Spotify at the same time. And everytime i go to use it, typically the girlfiend is alrra...
• 2016-02-19 1:45:28 PM
• 2016-02-20 2:12:40 AM
• kbrooksc
• Community Legend
• 268 Views
• 1 replies
• 0 likes
• Premium

Account banned?

Hello, I've paid dubble so i return 1 month of my payment, but after 2 days i can't login anymore?is my accout blocked forever?how can i slove this?I had the right to return the money that i've paid dubble?And now my account has been closed?There is ...

• eeyk
• Casual Listener
• Hello, I've paid dubble so i return 1 month of my payment, but after 2 days i can't login anymore? is my accout blocked forever? how can i slove this? I had the right to return the money that i'...
• 2016-02-19 1:57:36 PM
• 2016-02-20 2:07:33 AM
• kbrooksc
• Community Legend
• 2313 Views
• 1 replies
• 0 likes
• Account
  Security
  Subscription
  Unlimited

Lost my favorites

Hi, I deleted a "Favorites" playlist on play.spotify.com which i thought was a duplicate, but now i can't see my favorites on the spotify desktop app. I can still see my favorites on play.spotify.com, but i can't share them unlike any other playlist ...

• VictusPerstiti
• Newbie
• Hi,   I deleted a "Favorites" playlist on play.spotify.com which i thought was a duplicate, but now i can't see my favorites on the spotify desktop app. I can still see my favorites on pl...
• 2016-02-19 12:08:11 AM
• 155 Views
• 0 replies
• 0 likes
• Account

I started the Spotify premium trial but I want to cancel it,my page doesn't let me

• Yohaxxa
• Newbie
• 2016-02-19 3:42:41 PM
• 2016-02-19 10:56:26 PM
• Nico
• Community Legend
• 255 Views
• 3 replies
• 0 likes

Paid dubble

Hello, i use a Giftcard that i got from my Girlfriend but after using it, i stil get a bill for this month.And i alo need to pay next month so Where did the 10€ giftcard money go?dutch :Hallo ik had een giftkaart gekregen van mijn vriendin maar na he...

• eeyk
• Casual Listener
• Hello, i use a Giftcard that i got from my Girlfriend but after using it, i stil get a bill for this month. And i alo need to pay next month so Where did the 10€ giftcard money go? dutch : Hal...
• 2016-02-17 10:05:47 AM
• 2016-02-19 8:17:02 PM
• eeyk
• Casual Listener
• 279 Views
• 3 replies
• 0 likes
• Account
  Premium
  Subscription
  Unlimited

Student - already a premium subscriber

Can any talk me through how to get a student discount added to my account? Im already a £9.99 premium user.

• jr286
• Newbie
• Can any talk me through how to get a student discount added to my account? Im already a £9.99 premium user.
• 2016-02-19 7:09:36 PM
• 2016-02-19 7:23:57 PM
• Nico
• Community Legend
• 138 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

Some else is using my spotify

Hello, I think I have been hacked. I have already signed out everywhere, but he came back. Then I changed my FB password (as I'm linked with fb) and then signed out everywhere but he keeps coming back. How can I get rid of him? He's been on my accoun...

• TimoWesterhoff
• Casual Listener
• Hello,   I think I have been hacked. I have already signed out everywhere, but he came back. Then I changed my FB password (as I'm linked with fb) and then signed out everywhere but he keeps c...
• 2016-02-19 6:01:32 PM
• 2016-02-19 7:19:13 PM
• brantb24
• Casual Listener
• 211 Views
• 2 replies
• 0 likes
• Account
  Security
  Subscription

Premium just ended and can't play anything.

The error is, "Can't play current track"Ok, before anyone says a thing, high quality streaming unticked itself when my subscription ended. Even though it's unticked I can't play anything. I've reinstalled spotify, I've re-logged in on all devices, I'...

• DevinBuol
• Newbie
• The error is, "Can't play current track" Ok, before anyone says a thing, high quality streaming unticked itself when my subscription ended. Even though it's unticked I can't play anything. I've rein...
• 2016-02-17 7:25:55 AM
• 2016-02-19 5:57:18 PM
• Jason
• Spotify Legend
• 185 Views
• 1 replies
• 0 likes
• Account

Email entered incorrectly but correct email already in use by my other account, not my paid one

I am trying to get my money back for two £9.99 payments after i switched to the student account which is only £4.99. I then realised that my email was entered incorrectly when i started the support entry. When i tried to change it to my actual email ...

• daridimech
• Newbie
• I am trying to get my money back for two £9.99 payments after i switched to the student account which is only £4.99. I then realised that my email was entered incorrectly when i started the support e...
• 2016-02-19 12:13:24 PM
• 2016-02-19 5:45:52 PM
• Jason
• Spotify Legend
• 197 Views
• 1 replies
• 0 likes
• Login

Charged and still on free

I was trying to add my college to varify it and the app would not let me. After trying for the 3rd time it said I had no money in my account when I just transferred money just for this. I was charged a few times, and I'm still on free mode. I couldn'...

• Missmoeller
• Newbie
• I was trying to add my college to varify it and the app would not let me. After trying for the 3rd time it said I had no money in my account when I just transferred money just for this. I was charged...
• 2016-02-19 4:42:33 AM
• 2016-02-19 5:22:54 PM
• Jason
• Spotify Legend
• 204 Views
• 1 replies
• 0 likes
• Free

Directed to login with facebook, but then told there is no attached spotify

I used to have a spotify account linked to my primary email account, now when I try to log in using a new laptop (the old one is long gone) I don't remember my password. When I click forgot password it tells me that I must log in using my facebook ac...

• sterlingsilvah
• Newbie
• I used to have a spotify account linked to my primary email account, now when I try to log in using a new laptop (the old one is long gone) I don't remember my password. When I click forgot password ...
• 2016-02-19 3:07:52 AM
• 2016-02-19 5:19:32 PM
• Jason
• Spotify Legend
• 165 Views
• 1 replies
• 0 likes
• Login

All my saved songs replaced with songs I don't know

All my saved songs were deleted and they were replaced with songs I've never heard of. No one has my password (my spotify account is connected with facebook and I keep it really secure, with two-step authentication and stuff). I lost pretty much ever...

• vahhalmeida
• Newbie
• All my saved songs were deleted and they were replaced with songs I've never heard of. No one has my password (my spotify account is connected with facebook and I keep it really secure, with two-step...
• 2016-02-17 4:57:35 AM
• 2016-02-19 5:16:03 PM
• Jason
• Spotify Legend
• 290 Views
• 1 replies
• 0 likes
• Other
  Premium
  Security

Reinstalled Spotify--playlists are gone

I recently reverted my desktop to an older OS due to software crashes and had to reinstall Spotify (Free). Once reinstalled, I found that I was logged out across all devices and all of my playlists were gone, inlcuding friends' playlists to which I a...

• lprospere
• Newbie
• I recently reverted my desktop to an older OS due to software crashes and had to reinstall Spotify (Free). Once reinstalled, I found that I was logged out across all devices and all of my playlists w...
• 2016-02-16 7:03:03 PM
• 2016-02-19 4:03:17 PM
• Jason
• Spotify Legend
• 152 Views
• 1 replies
• 0 likes
• Free

Want to change my Payment Method and it won't work

Hello I'm trying to change my Payment method to a Visa and it's still saving it as a Mastercard and for some reason charging a Credit card that I don't even have saved in the system. A litte worried here since my Credit card account wasn't even saved...

• mjornella81786
• Casual Listener
• Hello    I'm trying to change my Payment method to a Visa and it's still saving it as a Mastercard and for some reason charging a Credit card that I don't even have saved in the system.&n...
• 2016-02-08 5:01:17 PM
• 2016-02-19 4:00:13 PM
• mjornella81786
• Casual Listener
• 244 Views
• 2 replies
• 0 likes
• Account
  Other
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PS4 App

Bonjour,Voila mon problème je tente d'associer mon compte spotify a ma ps4 mais c'est impossible. Il m'indique de basculer sur le compte playstation network associé à mon compte spotify mais c'est impossible. je n'ai qu'un compte spotify et qu'un com...

• Asdepique71
• Newbie
• Bonjour, Voila mon problème je tente d'associer mon compte spotify a ma ps4 mais c'est impossible. Il m'indique de basculer sur le compte playstation network associé à mon compte spotify mais c'est ...
• 2016-02-15 12:31:05 AM
• 2016-02-19 3:53:23 PM
• Jason
• Spotify Legend
• 188 Views
• 1 replies
• 0 likes
• Account