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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mjespada
  • Visitor
  • 179482 Views
  • 191 replies
  • 13 likes
  • Account
    Free
  • 179482 Views
  • 191 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 11655 Views
  • 6 replies
  • 11 likes
  • Security
  • 11655 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517865 Views
  • 986 replies
  • 113 likes
  • Account
  • 517865 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126369 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126369 Views
  • 74 replies
  • 12 likes

Spotify family

My husband just upgraded to Spotify family plan so he put in to email me the invite but for some reason I am not getting the email. He has tried twice. I did look in spam but not there

  • Newbie
  • My husband just upgraded to Spotify family plan so he put in to email me the invite but for some reason I am not getting the email. He has tried twice. I did look in spam but not there
  • Bittencourt
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 158 Views
  • 1 replies
  • 0 likes

Scam artists that don't care about customers

I have had a student subscription since last February. It was supposed to end today; however, last month I didn't pay on my normal day of the 25th of each month... I paid on the 28th because of a new card number. Knowing that my receipt said the 28th...

  • Newbie
  • I have had a student subscription since last February. It was supposed to end today; however, last month I didn't pay on my normal day of the 25th of each month... I paid on the 28th because of a new...
  • 147 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 147 Views
  • 0 replies
  • 0 likes

Charged twice

Hi, these past two months I've been getting charged by you guys twice one through apple and one through Spotify which are both the same thing but for some reason I still keep getting charged. Last month I had to renew my account because I changed my ...

  • Newbie
  • Hi, these past two months I've been getting charged by you guys twice one through apple and one through Spotify which are both the same thing but for some reason I still keep getting charged. Last mo...
  • Bittencourt
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 160 Views
  • 1 replies
  • 0 likes

Was Charged Twice when subscribing to spotify premium

I was charged today 5 bucks and 10 bucks when i was trying to upgrade to premium

  • Newbie
  • I was charged today 5 bucks and 10 bucks when i was trying to upgrade to premium
  • Bittencourt
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • Premium
  • 166 Views
  • 1 replies
  • 0 likes

Double billed

I was double billed this month. But I can't find any contact information. The phone number that the bank gave me leads to a web radio ad trying to sell you a cruise. I need a way to get a hold of someone so that I can get this resolved. Can anyone he...

  • Casual Listener
  • I was double billed this month. But I can't find any contact information. The phone number that the bank gave me leads to a web radio ad trying to sell you a cruise. I need a way to get a hold of som...
  • Bittencourt
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 199 Views
  • 1 replies
  • 0 likes

Account has spilt

Hello,Yesterday I tried to log into Spotify on my work computer (Mac), it worked but there was a pop up every minute asking if I would allow Spotify to post to facebook, I kept saying no. After I existed the pop up instead of saying no, it logged me ...

  • Visitor
  • Hello, Yesterday I tried to log into Spotify on my work computer (Mac), it worked but there was a pop up every minute asking if I would allow Spotify to post to facebook, I kept saying no. After I...
  • 144 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
  • 144 Views
  • 0 replies
  • 0 likes

Can't reactivate account

My account was deactivated due to a bad payment, now I can't reactivate it due to issues with redirects on the spotify site. Would like to get this taken care of ASAP. Please help.

  • Newbie
  • My account was deactivated due to a bad payment, now I can't reactivate it due to issues with redirects on the spotify site. Would like to get this taken care of ASAP. Please help.
  • 505 Views
  • 0 replies
  • 1 likes
  • Account
    Login
    Premium
  • 505 Views
  • 0 replies
  • 1 likes

Logging in

I have a premium account..! I forgot my password ,retired several times to reset it but won't let me log in .. Can someone help me

  • Newbie
  • I have a premium account..! I forgot my password ,retired several times to reset it but won't let me log in .. Can someone help me
  • gargarulla
  • Newbie
  • 303 Views
  • 2 replies
  • 0 likes
  • 303 Views
  • 2 replies
  • 0 likes

Need Help! My dad can't log in.

Hello! So i'm trying to help out my not so techincally gifted dad over the phone, as he can't log in to spotify anymore. According to him his password hasn't worked for a week (or he forgot it), and password reset does NOT work. He's been trying ever...

  • Casual Listener
  • Hello!   So i'm trying to help out my not so techincally gifted dad over the phone, as he can't log in to spotify anymore.   According to him his password hasn't worked for a week (or h...
  • Nico
  • Community Legend
  • 314 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
  • 314 Views
  • 3 replies
  • 0 likes

Charging 9.99EUR for Canadian Account?

Can anybody explain why when I switch my account from US to Canada, Spotify wants to charge me 9.99EUR/month as opposed to the Canadian equivalent of $9.99US?

  • Newbie
  • Can anybody explain why when I switch my account from US to Canada, Spotify wants to charge me 9.99EUR/month as opposed to the Canadian equivalent of $9.99US?
  • 155 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 155 Views
  • 0 replies
  • 0 likes

Ik krijg de hele tijd een foutmelding als ik probeer in te loggen.

Hallo Ik kan mij niett meer inloggen op mijn applicatie . Elke keer zeggen ze inloggen mislukt. je hebt al een account met dit emailadres gemaakt; Terwijl ik mij gewoon probeer in te loggen. Ik heb de app al eens eraf gezwierd en geinstalleerd

  • Newbie
  • Hallo   Ik kan mij niett meer inloggen op mijn applicatie . Elke keer zeggen ze inloggen mislukt. je hebt al een account met dit emailadres gemaakt; Terwijl ik mij gewoon probeer  in te l...
  • 421 Views
  • 0 replies
  • 0 likes
  • Login
  • 421 Views
  • 0 replies
  • 0 likes

Access without password?

I think the person that pays my subscription may be accessing my account even though they don't have my password. Is this possible?

  • Casual Listener
  • I think the person that pays my subscription may be accessing my account even though they don't have my password. Is this possible? 
  • 168 Views
  • 0 replies
  • 0 likes
  • Account
  • 168 Views
  • 0 replies
  • 0 likes

Needs better recovery

So I've been using Spotify lately till I got a new done but now I don't remember my Spotify stuff to get into my account I just recently paid for Spotify premium!!! But after searching for an hour for Spotify customer service number I've got no where...

  • Casual Listener
  • So I've been using Spotify lately till I got a new done but now I don't remember my Spotify stuff to get into my account I just recently paid for Spotify premium!!! But after searching for an hour fo...
  • Bkeller12
  • Casual Listener
  • 290 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 290 Views
  • 3 replies
  • 0 likes

Payment Fails

Hello,My card only accepts 3d secure code transactions. I was be able to buy premium when I send gift card to myself. But now I can't send gift card to myself. Because 3d secure window is not redirecting from spotify payment page. I did it last month...

  • Casual Listener
  • Hello, My card only accepts 3d secure code transactions. I was be able to buy premium when I send gift card to myself. But now I can't send gift card to myself. Because 3d secure window is not red...
  • 178 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 178 Views
  • 0 replies
  • 0 likes

No access to email

Hi! Please if anyone from Spotify is here. Heres my problem:I was with an ex boyfriend when I created my first Spotify account which is on premium until present. Spotify then updated on my phone and the next thing I know, it logged out on its own. I ...

  • Newbie
  • Hi! Please if anyone from Spotify is here. Heres my problem: I was with an ex boyfriend when I created my first Spotify account which is on premium until present. Spotify then updated on my phone ...
  • 222 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 222 Views
  • 0 replies
  • 0 likes

NEW VODAFONE CONTRACT

Hello, I've just signed a new contract with Vodafone which includes free premium Spotify. I have tried to use this but I am just getting standard Spotify with adverts. Vodafone say I need to cancel all accounts with Spotify and I am not sure if I hav...

  • Newbie
  • Hello, I've just signed a new contract with Vodafone which includes free premium Spotify. I have tried to use this but I am just getting standard Spotify with adverts. Vodafone say I need to cancel a...
  • 268 Views
  • 0 replies
  • 0 likes
  • Premium
  • 268 Views
  • 0 replies
  • 0 likes

Still charged for Spotify Unlimited??

Hello, I've a delicate problem and would be most grateful for any help availabe. I've had a Spotify Unlimited account for years, which I've been very pleased with. (Charged 49 SEK / month) Recently, I've decided to unsubscribe since me and my girlfri...

  • Newbie
  • Hello,   I've a delicate problem and would be most grateful for any help availabe. I've had a Spotify Unlimited account for years, which I've been very pleased with. (Charged 49 SEK / month)&n...
  • LordRollin
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 262 Views
  • 1 replies
  • 0 likes

Solved!! Double payment premium account to spotify and moviestar

I've been paying spotify premium to spotify and Moviestar since August 2014. I whould like to claim for the refund of the double payment I've been doing to spotify. I've filled the contact form and I've received an email asking me to post the problem...

  • Casual Listener
  • I've been paying spotify premium to spotify and Moviestar since August 2014. I whould like to claim for the refund of the double payment I've been doing to spotify. I've filled the contact form and I...
  • LordRollin
  • Community Legend
  • 611 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 611 Views
  • 4 replies
  • 0 likes

Not able to register with my Spotify Account

My Fido plan gives me 2 years of Spotify Premium The username registered for my Spotify acct is not being recognized by the Spotify App. Is there anything you can do to help me resolve this issue.

  • Newbie
  • My Fido plan gives me 2 years of Spotify Premium The username registered for my Spotify acct is not being recognized by the Spotify App. Is there anything you can do to help me resolve this issue.
  • 201 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 201 Views
  • 0 replies
  • 0 likes