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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • itsdanriley
  • Gig Goer
  • 257407 Views
  • 783 replies
  • 81 likes
  • Account
  • 257407 Views
  • 783 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1126838 Views
  • 118 replies
  • 106 likes
  • Account
  • 1126838 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 69962 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 69962 Views
  • 63 replies
  • 8 likes

Bought a gift code as a birthday present but I've been emailed the code??

Hi there, I've recently bought a gift code online as a birthday present for my boyfriend and on the purchase screen it claims that I will have the option to print or email the gift card to him once I've authorised payment. I really wanted to print it...

  • Visitor
  • Hi there,   I've recently bought a gift code online as a birthday present for my boyfriend and on the purchase screen it claims that I will have the option to print or email the gift card to h...
  • gnovella16
  • Roadie
  • 126 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 126 Views
  • 1 replies
  • 0 likes

Increased ads after cancelling sub?

I tried the "3 months for $.99" over the summer and then cancelled my subscription. Before I tried it I had an ad every 7-8 songs, now it's every 4-5 songs. Did this happen to anyone else? Why exactly is Spotify punishing me for deciding to not purch...

  • Casual Listener
  • I tried the "3 months for $.99" over the summer and then cancelled my subscription. Before I tried it I had an ad every 7-8 songs, now it's every 4-5 songs. Did this happen to anyone else? Why exactl...
  • gnovella16
  • Roadie
  • 113 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 113 Views
  • 1 replies
  • 1 likes

Prepaid premium account to Spotify family

Hi, I have a prepaid subscription until July 2016, and now I would like to change to Spotify Family. In the FAQ I didn't read anything about this specific case. Could somebody tell me if I have to cancel the prepaid subscription or the price will be ...

  • Music Fan
  • Hi,    I have a prepaid subscription until July 2016, and now I would like to change to Spotify Family. In the FAQ I didn't read anything about this specific case. Could somebody tell me ...
  • muammar
  • Music Fan
  • 1385 Views
  • 6 replies
  • 0 likes
  • Account
    Subscription
  • 1385 Views
  • 6 replies
  • 0 likes

Paying but no access

I have been a premium customer for 2+ years and am up to date on my payments. Yet I haven't been able to log into my account for days. Desktop allows me to login then kicks me out in seconds with an error code that the password is wrong. Can't reset ...

  • Visitor
  • I have been a premium customer for 2+ years and am up to date on my payments. Yet I haven't been able to log into my account for days. Desktop allows me to login then kicks me out in seconds with an ...
  • 65 Views
  • 0 replies
  • 0 likes
  • Login
  • 65 Views
  • 0 replies
  • 0 likes

quelqun parle francais et peu maider svp

je dois fermer mon compte car il est inclus dans mon forfait mais lorsque jessai de le faire avec les etappe cela ne fonctionne pas savez vous comment je peu le faire svp

  • Casual Listener
  • je dois fermer mon compte car il est inclus dans mon forfait  mais lorsque jessai de le faire avec les etappe cela ne fonctionne pas savez vous comment je peu le faire svp  
  • mcstc18
  • Casual Listener
  • 163 Views
  • 2 replies
  • 0 likes
  • 163 Views
  • 2 replies
  • 0 likes

Premium

I paid for a year long subscription of spotify premium a few months ago, but now it's saying that I no longer have premium. I've tried logging out and then logging back in three times now and it hasn't worked.

  • Newbie
  • I paid for a year long subscription of spotify premium a few months ago, but now it's saying that I no longer have premium. I've tried logging out and then logging back in three times now and it hasn...
  • spacetripper-ca
  • Casual Listener
  • 154 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 154 Views
  • 2 replies
  • 0 likes

Charged even though I cancelled

I cancelled my Spotify subscription about a week ago, maybe more, and then today I woke up, checked my bank account, and saw that I was charged ten dollars for Spotify. I checked my subscriptions on my account page, and it said I was still subscribed...

  • Newbie
  • I cancelled my Spotify subscription about a week ago, maybe more, and then today I woke up, checked my bank account, and saw that I was charged ten dollars for Spotify. I checked my subscriptions on ...
  • 55 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 55 Views
  • 0 replies
  • 0 likes

Paid 9.99 euros for 3 months with paypal, but spotify says I didn't

I used paypal to subscribe to the offer "3 months for 9.99 euros", and I received the email from paypal saying I made the payment, I don't have the 9.99 euros on my credit card account anymore, but spotify said the payment was unsuccessful so I still...

  • Newbie
  • I used paypal to subscribe to the offer "3 months for 9.99 euros", and I received the email from paypal saying I made the payment, I don't have the 9.99 euros on my credit card account anymore, ...
  • 79 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 79 Views
  • 0 replies
  • 0 likes

Error en Suscripción Premium

He tratado de renovar mi suscripción dos veces... y las dos veces me han generado el cargo a mi tarjeta pero recibo un error diciendo que hay problemas con mi banco y no se ha relizado el cargo cuando si lo han hecho... que hago?

  • Newbie
  • He tratado de renovar mi suscripción dos veces... y las dos veces me han generado el cargo a mi tarjeta pero recibo un error diciendo que hay problemas con mi banco y no se ha relizado el cargo cuand...
  • 64 Views
  • 0 replies
  • 0 likes
  • Premium
  • 64 Views
  • 0 replies
  • 0 likes

Account hacked

Hi - Please help! My original account has been hacked and email reassigned to a chinese email address 126.com I received an email from account-details-changed@spotify.com and tried to respond but have received no response. I had to set up a new accou...

  • Casual Listener
  • Hi - Please help!   My original account has been hacked and email reassigned to a chinese email address 126.com   I received an email from account-details-changed@spotify.com and tried ...
  • 71 Views
  • 0 replies
  • 0 likes
  • Account
  • 71 Views
  • 0 replies
  • 0 likes

Can't Login. E-mailed 5 times, didn't get any response.

Dear Spotify, It's been more than 2 weeks since I last used spotify. I've e-mailed 5 times and didn't get any response so far. The problem is I can't login to spotify. I get an error saying that the username or password is incorrect. I've tried every...

  • Regular
  • Dear Spotify,   It's been more than 2 weeks since I last used spotify.  I've e-mailed 5 times and didn't get any response so far.    The problem is I can't login to spotify. ...
  • 1114336922
  • Regular
  • 303 Views
  • 6 replies
  • 0 likes
  • Login
  • 303 Views
  • 6 replies
  • 0 likes

Solved!! Not getting notifications

Hi,Already for a while I'm not getting any notifications from Spotify.I have double (triple actually) checked settings from desktop player and notifications are endabled, also from account settings I have basically all e-mail and push notifications e...

  • Casual Listener
  • Hi, Already for a while I'm not getting any notifications from Spotify. I have double (triple actually) checked settings from desktop player and notifications are endabled, also from account sett...
  • Janar
  • Casual Listener
  • 4041 Views
  • 6 replies
  • 1 likes
  • Account
    Other
  • 4041 Views
  • 6 replies
  • 1 likes

Can I remove/block/ban artists?

I am so tired of Justin Bieber and I would love to NOT hear all his songs 200000 times every day.So is it possible to ban music? My gf uses my Spotify at home from time to time and when she starts playing either Spotify radio or Bustin Jieber there i...

  • Regular
  • I am so tired of Justin Bieber and I would love to NOT hear all his songs 200000 times every day. So is it possible to ban music? My gf uses my Spotify at home from time to time and when she start...
  • OviiiOne
  • Community Legend
  • 988 Views
  • 1 replies
  • 3 likes
  • Other
  • 988 Views
  • 1 replies
  • 3 likes

Subscription

I wanted to do the upgrade 3months for .99 but it only says i have a subscription for a month.

  • Newbie
  • I wanted to do the upgrade 3months for .99 but it only says i have a subscription for a month.
  • 66 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 66 Views
  • 0 replies
  • 0 likes

Turkey card problem

I'm from Turkey, I use a prepaid card named ininal and i used it for a year for spotify subscription, now i cant use it for the payment it says my card is having a bad day but my friends' cards don't work too i cant use anything for paying and I dont...

  • Newbie
  • I'm from Turkey, I use a prepaid card named ininal and i used it for a year for spotify subscription, now i cant use it for the payment it says my card is having a bad day 😄 but my friends' c...
  • Steph_B
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • Premium
  • 176 Views
  • 1 replies
  • 0 likes

cancel old subscription but dont know password

I'm trying to cancel old account because they r still charging me 9.99 a month for it n want to keep my new one don't know old password but I know my old email address

  • Newbie
  • I'm trying to cancel old account because they r still charging me 9.99 a month for it n want to keep my new one don't know old password but I know my old email address
  • Ox1
  • Roadie
  • 112 Views
  • 1 replies
  • 0 likes
  • Other
  • 112 Views
  • 1 replies
  • 0 likes

Premium problem

I subscribed to the $4.99 student premium and it will not load. I've deleted the app and reinstalled it and it still won't load. I've also tried getting on the Internet and logging in but that also says I still have the free account. What do I do?

  • Casual Listener
  • I subscribed to the $4.99 student premium and it will not load. I've deleted the app and reinstalled it and it still won't load. I've also tried getting on the Internet and logging in but that also s...
  • Ox1
  • Roadie
  • 162 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 162 Views
  • 3 replies
  • 0 likes

Solved!! Gifting a Premium Spotify Account - with Playlists

Hi, I want to gift a Spotify Premium Account to a family member. So far so easy, but I'd also like prepare a few playlists on their account to personalize the gift a bit. To do that I would have to log in on their account, which means I would have to...

  • Newbie
  • Hi,   I want to gift a Spotify Premium Account to a family member. So far so easy, but I'd also like prepare a few playlists on their account to personalize the gift a bit. To do that I would ...
  • Steph_B
  • Roadie
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 204 Views
  • 1 replies
  • 0 likes

Family not allowing one member

Hi. I just upgrade from family +2 members to family +3 members. But one of the members I already had on my account can not subscribe to my family again. I have tried to eliminate her and invite her again, but it says there is a trouble. What can I do...

  • Visitor
  • Hi. I just upgrade from family +2 members to family +3 members. But one of the members I already had on my account can not subscribe to my family again. I have tried to eliminate her and invite her a...
  • Steph_B
  • Roadie
  • 84 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 84 Views
  • 1 replies
  • 0 likes

Unable to change country

I have managed to change payment from New Zealand dollars to Australia dollars, but my country is still set to New Zealand. I am unable to change to Australia.

  • Newbie
  • I have managed to change payment from New Zealand dollars to Australia dollars, but my country is still set to New Zealand.    I am unable to change to Australia.
  • Steph_B
  • Roadie
  • 95 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 95 Views
  • 1 replies
  • 0 likes