Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • snickerdoc
  • Newbie
  • 195844 Views
  • 719 replies
  • 63 likes
  • Account
  • 195844 Views
  • 719 replies
  • 63 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1101408 Views
  • 118 replies
  • 106 likes
  • Account
  • 1101408 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Brimet316
  • Visitor
  • 54857 Views
  • 58 replies
  • 8 likes
  • Account
    Login
    Premium
  • 54857 Views
  • 58 replies
  • 8 likes

quitting spotify free - your marketing/ads are inappropriate

I have moved around in here to figure out where to give feedback and can't find it, so I realize this may not be the place for this, but hoping some of this may get some feedback to Spotify itself. I listen to Spotify for hours at work. I don't mind ...

  • Newbie
  • I have moved around in here to figure out where to give feedback and can't find it, so I realize this may not be the place for this, but hoping some of this may get some feedback to Spotify itself.&n...
  • thegrandchicken
  • Casual Listener
  • 375 Views
  • 2 replies
  • 4 likes
  • Free
  • 375 Views
  • 2 replies
  • 4 likes

Spotify won't play any albums that also happen to be on my iTunes

All albums I save on Spotify and store offline play, except if I already own it and have it on my iTunes. It's no coincidence, every single album on my iTunes has some issue if I listen on Spotify. Sometimes I like to control my desktop Spotify app t...

  • Newbie
  • All albums I save on Spotify and store offline play, except if I already own it and have it on my iTunes. It's no coincidence, every single album on my iTunes has some issue if I listen on Spotify. S...
  • 76 Views
  • 0 replies
  • 0 likes
  • Premium
  • 76 Views
  • 0 replies
  • 0 likes

Can't log back into Musixmatch

I accidently logged out of musixmatch...If I try to log into musixmatch on their website it works.But when I try in spotify, it fails.I'm trying to login with facebook.

  • Newbie
  • I accidently logged out of musixmatch... If I try to log into musixmatch on their website it works. But when I try in spotify, it fails. I'm trying to login with facebook.
  • 276 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
  • 276 Views
  • 0 replies
  • 0 likes

College Discount

I'm a high school student taking college class which enrolls me into the college. I am a student at Northern Virginia Community College yet when I put the college down it doesnt accept it. Is there anything I can do to fix this?

  • Newbie
  • I'm a high school student taking college class which enrolls me into the college. I am a student at Northern Virginia Community College yet when I put the college down it doesnt accept it. Is there a...
  • user-removed
  • Not applicable
  • 1306 Views
  • 1 replies
  • 0 likes
  • College
    Discounts
  • 1306 Views
  • 1 replies
  • 0 likes

Offline Saving & shuffle play

Hey Guys, Wanting some help with offline saving (Galaxy S5 - running Android 5.0 & all software updates completed) - I have a spotify premium subscription and noticed recently that my offline files are saving direct to my mobile device storage rather...

  • Newbie
  • Hey Guys,   Wanting some help with offline saving (Galaxy S5 - running Android 5.0 & all software updates completed) - I have a spotify premium subscription and noticed recently ...
  • 120 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 120 Views
  • 0 replies
  • 0 likes

Can't join family plan

When I type in the code I was sent. It says invalid code.

  • Casual Listener
  • When I type in the code I was sent. It says invalid code.
  • 3177771284
  • Casual Listener
  • 110 Views
  • 1 replies
  • 0 likes
  • Account
  • 110 Views
  • 1 replies
  • 0 likes

Charged me for Spotify Student discount but did not let me finish

I started putting my card info to subscribe to the student discount. I got a chance to put my card on and I accepted that Spotify is going to take the amount ($4.99) but when it asked me to put what school I attend it didn't let me click a box so I t...

  • Newbie
  • I started putting my card info to subscribe to the student discount. I got a chance to put my card on and I accepted that Spotify is going to take the amount ($4.99) but when it asked me to put what ...
  • Cryingbaby101
  • Newbie
  • 92 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 92 Views
  • 2 replies
  • 0 likes

Spotify 2 years Premium expired after 4 months ?

Hi; Today When I tried to use spotify I was surprised that my account was expired and I'm only using the free spotify ...I had a free 2 years subscribtion when I bought a Fido sim card from Canada 4 months ago. any idea why ?

  • Newbie
  • Hi;   Today When I tried to use spotify I was surprised that my account was expired and I'm only using the free spotify ... I had a free 2 years subscribtion when I bought a Fido sim car...
  • gnovella16
  • Roadie
  • 361 Views
  • 1 replies
  • 0 likes
  • Login
    Other
    Premium
    Subscription
    Unlimited
  • 361 Views
  • 1 replies
  • 0 likes

Please reset devices for me

I logged onto my Spotify on a friends phone and now he keeps kicking me off to play his music. I want my Spotify logged out everywhere. Thanks

  • Music Fan
  • I logged onto my Spotify on a friends phone and now he keeps kicking me off to play his music. I want my Spotify logged out everywhere. Thanks
  • 58 Views
  • 0 replies
  • 0 likes
  • Security
  • 58 Views
  • 0 replies
  • 0 likes

how to cancel

Well I managed to cancel my Premium subscription. Here's how. I cancelled my debit card. (I called my bank, said I lost it, getting a new one in the mail) Spotify sent me emails saying my automatic payment failed and asked me to updated my payment me...

  • Newbie
  • Well I managed to cancel my Premium subscription. Here's how.   I cancelled my debit card. (I called my bank, said I lost it, getting a new one in the mail)   Spotify sent me emails say...
  • 75 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 75 Views
  • 0 replies
  • 0 likes

Deactivated Facebook Account

So I deactivated my facebook account which means I lost access to my Premium Spotify account. I have contacted spotify, I have emailed their Australian email address, but I keep getting ignored. Paypal just took out my latest payment for a service I ...

  • Casual Listener
  • So I deactivated my facebook account which means I lost access to my Premium Spotify account.   I have contacted spotify, I have emailed their Australian email address, but I keep getting igno...
  • adrian8020
  • Casual Listener
  • 85 Views
  • 1 replies
  • 0 likes
  • Account
  • 85 Views
  • 1 replies
  • 0 likes

Repeated charges

Earlier today I upgraded my account with the student discount option. However my card has now been charge 3 times. How do I get my money back?

  • Newbie
  • Earlier today I upgraded my account with the student discount option. However my card has now been charge 3 times. How do I get my money back?
  • dsa_7
  • Roadie
  • 96 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 96 Views
  • 1 replies
  • 0 likes

Vodafone Premium offer

Hey, I activated my vodafone 6 month premium offer on 19/09/2015. I had the trial offer from spotify active at the time, but was told my vodafone offer would kick in after the trial ended. The trial ended a few weeks ago and my vodafone offer still h...

  • Casual Listener
  • Hey, I activated my vodafone 6 month premium offer on 19/09/2015. I had the trial offer from spotify active at the time, but was told my vodafone offer would kick in after the trial ended. The trial ...
  • Iwiliam
  • Casual Listener
  • 124 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 124 Views
  • 2 replies
  • 0 likes

I keep getting charged for Free account

Device:iPad mini Operating System Version:9 Spotify Version:4.4.0.1576 Description: my account keeps getting charged $9.99/mo though I unsubscribed from Premium To reproduce:Step 1Step 2...Workaround: Additional information:

  • Casual Listener
  • Device:iPad mini   Operating System Version:9   Spotify Version:4.4.0.1576   Description: my account keeps getting charged $9.99/mo though I unsubscribed from Premium   To...
  • jean3601
  • Community Legend
  • 181 Views
  • 3 replies
  • 0 likes
  • iOS
  • 181 Views
  • 3 replies
  • 0 likes

Solved!! I am able to pay for premium via paypal but i can't test the free month because of paypal?

Hey there, I am a user from germany and i wanted to try spotify premium. However, when i click on "test premium now" and try to link my spotify account to my paypal account there is always an error: Ihre Zahlung von Ihrem PayPal-Konto kann momentan n...

  • Casual Listener
  • Hey there,   I am a user from germany and i wanted to try spotify premium. However, when i click on "test premium now" and try to link my spotify account to my paypal account there is always...
  • cocco
  • Newbie
  • 849 Views
  • 2 replies
  • 0 likes
  • 849 Views
  • 2 replies
  • 0 likes

i can not add a payment option all i see is that i have spotify free no option to add a credit card

and when i try to try spotify premuim it just loads for ever and i cant add a credit card there either please help me

  • Newbie
  • and when i try to try spotify premuim it just loads for ever and i cant add a credit card there either please help me 
  • raimis109
  • Casual Listener
  • 108 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 108 Views
  • 2 replies
  • 0 likes

my premium has dissapeared

I have purchased the premium on the 25th of this month but today has disappeared and the account come back to free, without reason , what I should do?

  • Newbie
  •   I have purchased the premium on the 25th of this month but today has disappeared and the account come back to free, without reason , what I should do?  
  • Michellenegron
  • Newbie
  • 80 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 80 Views
  • 1 replies
  • 0 likes

Soy spotifree

Soy spotifree y me siguen cobrando! Como lo solucionoo?

  • Newbie
  • Soy spotifree y me siguen cobrando! Como lo solucionoo?
  • Steph_B
  • Roadie
  • 118 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 118 Views
  • 1 replies
  • 0 likes

Como solucionar problema de pago de Spotify

Hola, cancele la tarjeta de credito en la cual spotify hace los cargos respctivos de mi servicio premium, como actualizo mi servicio para cargar una nueva tarjeta ya que la anterior dejara de servir en unos dias y pues quiero seguir disfrutando del s...

  • Newbie
  • Hola, cancele la tarjeta de credito en la cual spotify hace los cargos respctivos de mi servicio premium, como actualizo mi servicio para cargar una nueva tarjeta ya que la anterior dejara de servir ...
  • Steph_B
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 181 Views
  • 1 replies
  • 0 likes

Hernan trujillo

I was discounted $ 70,000 Colombians my account Davivienda and still not go as premium can do?me descontron los 70000$ colombianos mi cuenta davivienda y no soy premium aun que puedo hacer?

  • Newbie
  • I was discounted $ 70,000 Colombians my account Davivienda and still not go as premium can do? me descontron los 70000$ colombianos mi cuenta davivienda y no soy premium aun que puedo hacer?
  • Steph_B
  • Roadie
  • 304 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 304 Views
  • 1 replies
  • 0 likes