Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
yesterday
Meghanleegill
Casual Listener
4528 Views
1 replies
9 likes
Security

4528 Views
1 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
Saturday
nolosabemos
Visitor
464355 Views
975 replies
110 likes
Account

464355 Views
975 replies
110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1205358 Views
119 replies
117 likes
Account

1205358 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-10-08 9:00:30 AM
Maria
Moderator
113060 Views
72 replies
12 likes
Account
Login
Premium

113060 Views
72 replies
12 likes

Can't login on my computer

Just downloaded spotify for my macbook, I already have a premium account. Tried logging in with my email address linked to my account, didn't work. Tried logging in with the username that I used to log into this forum, didn't work. Tried changing the...

rmpassero2012
Newbie
Just downloaded spotify for my macbook, I already have a premium account. Tried logging in with my email address linked to my account, didn't work. Tried logging in with the username that...
2016-02-16 11:33:13 PM
2016-02-17 4:38:41 AM
user-removed
Not applicable
308 Views
1 replies
0 likes
Account

308 Views
1 replies
0 likes

Facebook disabled my account, now I can't get into it or cancel it.

Facebook disabled my account and now I can't get into my Spotify account attatched to it. What do I do?

hyenagilbreth
Newbie
Facebook disabled my account and now I can't get into my Spotify account attatched to it. What do I do?
2016-02-17 1:27:33 AM
2016-02-17 3:31:20 AM
Kamran
Composer
182 Views
1 replies
0 likes
Account

182 Views
1 replies
0 likes

Username does not appear in search

I have a spotify account for my brand, it is very important to be able to find it in search. As a normal user the name simply does not appear on search if you look up for it. Username: mezcalamores. Any ideas why this is happening or what can I do?

mezcalamores
Newbie
I have a spotify account for my brand, it is very important to be able to find it in search. As a normal user the name simply does not appear on search if you look up for it. Username: mezcalamores. ...
2016-02-17 2:53:54 AM
2016-02-17 3:02:09 AM
Bittencourt
Spotify Star
376 Views
1 replies
0 likes
Free
Other

376 Views
1 replies
0 likes

Solved!! family plan

Hi, I signed up to spotify by my facebook account, so I would ike to know is i can expant to the family plan without trouble or if my family would have to use my fb account to log in? thanks

pau_bel
Casual Listener
Hi, I signed up to spotify by my facebook account, so I would ike to know is i can expant to the family plan without trouble or if my family would have to use my fb account to log in? thanks
2016-02-10 12:16:30 AM
2016-02-17 2:21:06 AM
pau_bel
Casual Listener
310 Views
2 replies
0 likes
Account
Login
Premium

310 Views
2 replies
0 likes

Solved!! FRUSTRATED WITH SPOTIFY

About a month ago I cancelled my facebook account and I have emailed spotify support repeatidly to move my email address associated with my accoung to my new user name. I have tried to add the email address myself but when i do I am told that the ema...

kmr1281984
Casual Listener
About a month ago I cancelled my facebook account and I have emailed spotify support repeatidly to move my email address associated with my accoung to my new user name. I have tried to add the email ...
2016-02-13 9:13:50 PM
2016-02-17 2:02:22 AM
MattSuda
Spotify Star
767 Views
8 replies
0 likes
Account
Premium
Subscription

767 Views
8 replies
0 likes

'Not eligible' for student discount?

Hi, I've had premium for a long time since signing up with the student discount (originally 4.99). Because im an idiot i've never noticed that it went up to 9.99, despite still being a student. When i go to log into my unidays account and get the dis...

ILovePies
Newbie
Hi, I've had premium for a long time since signing up with the student discount (originally 4.99). Because im an idiot i've never noticed that it went up to 9.99, despite still being a studen...
2015-02-26 4:14:22 PM
2016-02-17 1:05:21 AM
mac833
Newbie
3159 Views
3 replies
0 likes

3159 Views
3 replies
0 likes

I don't know what emails do I have with an account

So, I think I had two mails in one account or something like that.I created an account with an email but I put it with facebook, in which I use another email. Now, I wanted to create a new account because I'm not using Facebook for a while but it say...

Helheim
Newbie
So, I think I had two mails in one account or something like that. I created an account with an email but I put it with facebook, in which I use another email. Now, I wanted to create a new accoun...
2016-02-16 11:41:07 PM
2016-02-16 11:47:37 PM
user-removed
Not applicable
175 Views
1 replies
0 likes
Account

175 Views
1 replies
0 likes

Logs me into wrong account on windows app

Hi, whenever I sign into spotify account (using my email that has premium) on the desktop app it logs me into my old account I made using facebook that does not have premium. I can log into the website using the web browser and the android app onto t...

Zomgalama
Newbie
Hi, whenever I sign into spotify account (using my email that has premium) on the desktop app it logs me into my old account I made using facebook that does not have premium. I can log into the websi...
2016-02-12 6:21:05 AM
2016-02-16 11:10:39 PM
LordRollin
Community Legend
303 Views
1 replies
0 likes
Account
Login
Other
Premium
Subscription

303 Views
1 replies
0 likes

Gym Spotify Account

Hello, We are wondering the best way to let our instructors access our company spotify account. We would like to have 1 account that all of our instructors can access during their classes. The family share plan is a good option but each instructor wo...

cab5572
Newbie
Hello, We are wondering the best way to let our instructors access our company spotify account. We would like to have 1 account that all of our instructors can access during their classes. T...
2016-02-15 3:28:07 PM
2016-02-16 11:04:28 PM
LordRollin
Community Legend
489 Views
1 replies
0 likes
Premium

489 Views
1 replies
0 likes

Solved!! Cannot upgrade to paid subscription

I am attempting to upgrade from a free subscription to a paid subscription. I am taken to this page and can get no further:https://www.spotify.com/nz/purchase/panel/#__main-pci-credit-card When I select "Start 30-day trial now" the button flashes but...

RemahCable
Regular
I am attempting to upgrade from a free subscription to a paid subscription. I am taken to this page and can get no further: https://www.spotify.com/nz/purchase/panel/#__main-pci-credit-card...
2016-02-14 6:29:39 PM
2016-02-16 10:40:04 PM
kbrooksc
Community Legend
686 Views
5 replies
0 likes
Premium
Subscription

686 Views
5 replies
0 likes

Cancell

Web site not working, can't cancell subscription. No phone numbers to contact, What the hell

brcarswell
Newbie
Web site not working, can't cancell subscription. No phone numbers to contact, What the hell
2016-02-16 5:36:27 PM
2016-02-16 10:18:23 PM
kbrooksc
Community Legend
177 Views
1 replies
0 likes
Premium

177 Views
1 replies
0 likes

Paying for premium but subscription says I am on free.

I'm trying to cancel my spotify premium which I pay £9.99 a month for. Whilst trying to cancel, I was directed to my subscription page and informed that I am on the free version.Why have I been charged for this service?Please cancel my account.

Thewaddys
Regular
I'm trying to cancel my spotify premium which I pay £9.99 a month for. Whilst trying to cancel, I was directed to my subscription page and informed that I am on the free version. Why have I been c...
2016-02-08 2:59:06 PM
2016-02-16 10:06:51 PM
AcidBeard
Casual Listener
465 Views
11 replies
0 likes
Account
Premium
Subscription

465 Views
11 replies
0 likes

Your weekly mix and my ex gf

Hello everyone, Spotify is suggesting something called my weekly mix with an old profile picutre of mine. (Screenshot is attached). The unfortunate thing is, that its a picutre of me and my ex gf.How can i update/change this?Many Thanks and Best Rega...

Destera
Casual Listener
Hello everyone, Spotify is suggesting something called my weekly mix with an old profile picutre of mine. (Screenshot is attached). The unfortunate thing is, that its a picutre of m...
2016-02-15 3:00:04 PM
2016-02-16 9:49:56 PM
KatesHere
Community Legend
457 Views
3 replies
0 likes
Account
Other

457 Views
3 replies
0 likes

i cant upgrade to premium

i cant upgrade to premium for 3 days. my credit cart has enough money but when i tryied upgrade to premium system is failed and say 'your card or payment provider on bad days try again or find another way to get premium'. please help me to get premiu...

Dukins
Casual Listener
i cant upgrade to premium for 3 days. my credit cart has enough money but when i tryied upgrade to premium system is failed and say 'your card or payment provider on bad days try again or find a...
2016-02-15 11:46:17 PM
2016-02-16 9:11:13 PM
Dukins
Casual Listener
180 Views
2 replies
0 likes
Account
Premium

180 Views
2 replies
0 likes

Impossible to delete Spotify account

Hi, I'm trying to permanently delete my Spotify account. Since there is no way of deleting it myself, I've read that you have to e-mail Spotify to do so. The link that I eventually found (by using Google) to contact Spotify is:https://support.spotify...

viriol
Casual Listener
Hi, I'm trying to permanently delete my Spotify account. Since there is no way of deleting it myself, I've read that you have to e-mail Spotify to do so. The link that I eventually found (by...
2016-02-02 7:39:25 PM
2016-02-16 8:45:47 PM
driveflanger
Community Legend
457 Views
3 replies
0 likes
Account

457 Views
3 replies
0 likes

Help, my Spotify Premium Account is hacked!

Someone is playing Music on another mobile device with my account. i logged him out and tried to change my Password for mobile devices but that doesn`t work, i can`t change my Password. Please help!!

BoogeyBo
Regular
Someone is playing Music on another mobile device with my account. i logged him out and tried to change my Password for mobile devices but that doesn`t work, i can`t change my Password. ...
2016-02-16 6:25:22 PM
2016-02-16 8:41:48 PM
BoogeyBo
Regular
645 Views
12 replies
0 likes
Account
Premium
Security

645 Views
12 replies
0 likes

This track is not available. If you have the file on your computer you can import it.

This messaage is encountered on every single Spotify-created playlist. Every playlist under Classical. Every playlist under Chill. I have a premium membership and am just about to cancel it if I can't find someone to help. Several other people have t...

cheryldubbs
Casual Listener
This messaage is encountered on every single Spotify-created playlist. Every playlist under Classical. Every playlist under Chill. I have a premium membership and am just about to canc...
2016-02-16 6:58:18 PM
2016-02-16 7:48:49 PM
driveflanger
Community Legend
571 Views
3 replies
1 likes
Account
Other

571 Views
3 replies
1 likes

Help please

Trying after several attempts to permanently delete my account with spotify and all I get is what I posted below. Is there an easier way to go about this that I am not aware of? Please help I'm starting to feel frustrated with this.Hi there,Thanks fo...

imandag3
Newbie
Trying after several attempts to permanently delete my account with spotify and all I get is what I posted below. Is there an easier way to go about this that I am not aware of? Please help I'm start...
2016-02-16 7:03:03 PM
2016-02-16 7:12:42 PM
driveflanger
Community Legend
148 Views
1 replies
0 likes
Account

148 Views
1 replies
0 likes

Possibly hacked account

Hello, The last 12 hours i have observed weird behaviour on my account. It all started with a email on feb 14 saying " Your Spotify device password" , did open it, did not click anything, the original sender is spotify and it all looks good ... excep...

aviatrix
Casual Listener
Hello, The last 12 hours i have observed weird behaviour on my account. It all started with a email on feb 14 saying " Your Spotify device password" , did open it, did not click an...
2016-02-15 10:28:45 PM
2016-02-16 5:27:53 PM
driveflanger
Community Legend
252 Views
3 replies
0 likes
Security

252 Views
3 replies
0 likes

Solved!! Someone use my account

Hello, I use Spotify since a while, but since 1-2 months I experience some weird thing on my account. I launch my music, and some minute/hours after, the sound is turned off and I see another device use my account "ASUS_Z00AD" or or other. I've tried...

opium84
Newbie
Hello, I use Spotify since a while, but since 1-2 months I experience some weird thing on my account. I launch my music, and some minute/hours after, the sound is turned off and I s...
2016-02-16 3:58:40 PM
2016-02-16 5:10:48 PM
Bittencourt
Spotify Star
213 Views
1 replies
0 likes
Account

213 Views
1 replies
0 likes

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