Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Rising Star 4
2024-08-20 3:38:03 PM
1869 Views
0 replies
8 likes
Security

1869 Views
0 replies
8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
7 hours ago
cmill9704
Casual Listener
449042 Views
972 replies
109 likes
Account

449042 Views
972 replies
109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1199775 Views
119 replies
116 likes
Account

1199775 Views
119 replies
116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
a week ago
Maria
Moderator
108817 Views
72 replies
11 likes
Account
Login
Premium

108817 Views
72 replies
11 likes

Solved!! Premium not allowing me to make payment

I have been using premium for a long time and just received a message saying that my payment would not work. Went in several times with the same payment card used previously as well as trying different cards and the same message keeps popping up. I s...

riteorrong
Newbie
I have been using premium for a long time and just received a message saying that my payment would not work. Went in several times with the same payment card used previously as well as trying d...
2016-02-06 7:24:16 PM
2016-02-06 7:29:26 PM
jean3601
Community Legend
253 Views
1 replies
0 likes
Subscription

253 Views
1 replies
0 likes

Spotify premium subscription confusion

I am subscribed to Spotify premium according to my iPhone settings however on my actual Spotify app account it keeps saying free and that it "could not buy premium". When I try to buy premium it says I am already subscribed and that the premium perio...

Shavedsnake
Newbie
I am subscribed to Spotify premium according to my iPhone settings however on my actual Spotify app account it keeps saying free and that it "could not buy premium". When I try to buy premium it says...
2016-02-03 10:01:29 PM
2016-02-06 7:24:55 PM
jean3601
Community Legend
217 Views
1 replies
0 likes

217 Views
1 replies
0 likes

Solved!! Can't renew Spotify premium

Last month I bought a gift card for Spotify premium while the 3 month for 99 cents offer was going, now my first month is over, but I don't know why Spotify I can't renew my subscription.

Emilymoritz
Newbie
Last month I bought a gift card for Spotify premium while the 3 month for 99 cents offer was going, now my first month is over, but I don't know why Spotify I can't renew my subscription.
2016-01-28 8:22:31 PM
2016-02-06 7:21:48 PM
jean3601
Community Legend
430 Views
1 replies
0 likes
Other
Premium
Subscription

430 Views
1 replies
0 likes

Solved!! Student Discount

I was going to use the student discount because I thought it was for students of all levels. I am in high school. After I paid it will not let me finish registration. How do I get my refund or how do I finish registration?

Parkerho
Newbie
I was going to use the student discount because I thought it was for students of all levels. I am in high school. After I paid it will not let me finish registration. How do I get my refund or how do...
2016-01-28 12:16:44 AM
2016-02-06 7:19:51 PM
jean3601
Community Legend
274 Views
1 replies
0 likes
Subscription

274 Views
1 replies
0 likes

Solved!! Free 1 Month Premium Not Received.

Hi, In short: I see an offer for 1 month premium free if you sign up for premium.Click on it. Change my payment method to Redeem Gift Card.Submit legit Gift Card.Get only 1 month. I am sure that the honest people of spotify did not design this **Prom...

b44rt
Newbie
Hi, In short: I see an offer for 1 month premium free if you sign up for premium. Click on it. Change my payment method to Redeem Gift Card. Submit legit Gift Card. Get on...
2016-02-02 3:12:51 PM
2016-02-06 7:13:38 PM
jean3601
Community Legend
252 Views
1 replies
0 likes
Account
Premium
Subscription

252 Views
1 replies
0 likes

Solved!! Account reset after password reset

Hi,after I had forgotten my password yesterday, I changed it by the option 'Reset password'.Now I'm very surprised, because my premium and playlists are not visible.On what is this?

juliman9
Newbie
Hi, after I had forgotten my password yesterday, I changed it by the option 'Reset password'. Now I'm very surprised, because my premium and playlists are not visible. On what is this?
2016-02-02 3:30:40 PM
2016-02-06 7:10:58 PM
jean3601
Community Legend
245 Views
1 replies
0 likes
Account
Premium

245 Views
1 replies
0 likes

Solved!! Dobbel payment

I have been a Spotify client long time.I have a problem now with Spotify. Since June 2015 I have been charget dobbelt for Spotify Premium.Something is wrong with the sistem and I had till now a dobble payment every months, in total 9 months.Apple sup...

priscaboffa
Newbie
I have been a Spotify client long time. I have a problem now with Spotify. Since June 2015 I have been charget dobbelt for Spotify Premium. Something is wrong with the sistem and I had till now a d...
2016-02-03 11:47:39 AM
2016-02-06 7:07:39 PM
jean3601
Community Legend
301 Views
1 replies
0 likes
Subscription

301 Views
1 replies
0 likes

Solved!! upgraded to premium and phone still asking me to upgrade

Hi, All.. I have upgraded to premium (actually 3 times by mistake) Site is not very user friendly. I keep pulling site up on phone and I am not getting premium, just the same question to upgrade,(how many times do I have to do it to get what I have a...

TACOMA-0388
Newbie
Hi, All.. I have upgraded to premium (actually 3 times by mistake) Site is not very user friendly. I keep pulling site up on phone and I am not getting premium, just the same question to upgrade,(how...
2016-02-03 10:17:53 PM
2016-02-06 7:07:00 PM
jean3601
Community Legend
560 Views
1 replies
0 likes
Account

560 Views
1 replies
0 likes

Solved!! Payment , after cancelled subscription.

I cancled my premium spotify two or three months ago, and I havent had a problem. But just this morning I noticed that the money for a premium accout has been taken out of my paypal. I no longer have this subscription, and have not been upgraded to t...

taliadelphina
Newbie
I cancled my premium spotify two or three months ago, and I havent had a problem. But just this morning I noticed that the money for a premium accout has been taken out of my paypal. I no lo...
2016-02-05 3:19:46 AM
2016-02-06 7:04:34 PM
jean3601
Community Legend
332 Views
1 replies
0 likes
Account

332 Views
1 replies
0 likes

Solved!! Account

I have Spotify premium from Telia until 5 March, but I have now realized that I have payed as a private person as well! I want that money back, it is a couple of mounths á 99:-/m. Can you help me? //Anna Mähler

annamahler
Newbie
I have Spotify premium from Telia until 5 March, but I have now realized that I have payed as a private person as well! I want that money back, it is a couple of mounths á 99:-/m. Can you h...
2016-02-04 11:24:46 AM
2016-02-06 7:03:51 PM
jean3601
Community Legend
216 Views
1 replies
0 likes
Account

216 Views
1 replies
0 likes

Solved!! Gift Code

Dear Spotify Community, I remembered today, that I bought some gift cards for spotify on my Turkey trip this summer and now I want to use this gift cards on my account, but I am now back in Germany, is there a possibility to use this gift cards on my...

user-removed
Visitor
Dear Spotify Community, I remembered today, that I bought some gift cards for spotify on my Turkey trip this summer and now I want to use this gift cards on my account, but I am now back in ...
2016-02-06 4:34:28 PM
2016-02-06 7:03:22 PM
jean3601
Community Legend
243 Views
1 replies
0 likes
Premium
Subscription

243 Views
1 replies
0 likes

The App

Why if I pay for premium is the app not included? I keep getting set to the iPhone App Store and they want me to pay for it. Seems like a rip off to me.

sgvanderschelde
Newbie
Why if I pay for premium is the app not included? I keep getting set to the iPhone App Store and they want me to pay for it. Seems like a rip off to me.
2016-02-06 6:43:12 PM
2016-02-06 6:53:00 PM
user-removed
Not applicable
153 Views
1 replies
0 likes
Premium

153 Views
1 replies
0 likes

30 day free trial

Ok, so I signed up for the 30 day free premium trial. I entered my payment details and everything. I changed my mind and decided I didn't want to do that shortly after, so I cancelled my subscription. Will I still be charged even though I cancelled m...

Thrash777
Newbie
Ok, so I signed up for the 30 day free premium trial. I entered my payment details and everything. I changed my mind and decided I didn't want to do that shortly after, so I cancelled my subscription...
2016-02-03 8:55:04 PM
2016-02-06 6:26:19 PM
user-removed
Not applicable
157 Views
1 replies
0 likes
Premium
Subscription

157 Views
1 replies
0 likes

Spotify says I am a free user yet they are charging my card.

Spotify's user page states that I am on a free subscription yet I recieved a charge on my credit card. I have signed in to my spotify accont and there is no option that allows me to cancel it. Anyone know how to?

gwdesola
Newbie
Spotify's user page states that I am on a free subscription yet I recieved a charge on my credit card. I have signed in to my spotify accont and there is no option that allows me to cancel it. Anyone...
2016-02-06 4:53:01 PM
2016-02-06 5:46:21 PM
user-removed
Not applicable
158 Views
1 replies
0 likes
Account
Premium
Subscription

158 Views
1 replies
0 likes

Solved!! Family Plan not adding users correctly

Today I purchased the family plan with 1 additional user. When I add the user, and the accept the request by clicking on the link from the email, they get the following error message: "Cannot join Spotify Family Sorry! You're already a member of this...

1252429582
Casual Listener
Today I purchased the family plan with 1 additional user. When I add the user, and the accept the request by clicking on the link from the email, they get the following error message: "Canno...
2016-01-22 8:37:26 AM
2016-02-06 5:41:52 PM
jean3601
Community Legend
1469 Views
8 replies
0 likes
Subscription

1469 Views
8 replies
0 likes

I pay for premium but only Get free accounts!!!

Spotify you to fix this asap. I have always for years been a premium user, now all my accounts are free??!!

carstenmolin
Casual Listener
Spotify you to fix this asap. I have always for years been a premium user, now all my accounts are free??!!
2016-02-06 11:13:32 AM
2016-02-06 5:25:37 PM
user-removed
Not applicable
216 Views
3 replies
0 likes
Premium

216 Views
3 replies
0 likes

Help! My Spotify account is totally screwed up!

I originally subscribed whilst on holiday in Spain 2 years ago....and even though I now have Spotify premium (and paying for it!) when I try to access it on iPad or iPhone it still thinks I'm in Spain and tells me I cannot login from a foreign locati...

Alanhaley2016
Casual Listener
I originally subscribed whilst on holiday in Spain 2 years ago....and even though I now have Spotify premium (and paying for it!) when I try to access it on iPad or iPhone it still thinks I'm in Spai...
2016-02-06 10:19:14 AM
2016-02-06 5:19:32 PM
user-removed
Not applicable
378 Views
3 replies
0 likes
Premium

378 Views
3 replies
0 likes

No puedo pagar premium

Aparece este mensaje al intentar pagar:-Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pago- Mi tarjeta es Visa

rookkid11
Newbie
Aparece este mensaje al intentar pagar: -Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro méto...
2016-02-01 12:27:05 AM
2016-02-06 4:55:08 PM
user-removed
Not applicable
216 Views
1 replies
0 likes
Subscription

216 Views
1 replies
0 likes

Solved!! Button to start 30-day trial of premium does nothing

Currently using Free account on Windows 10 (in Canada). I want to activate the 30-day free trial of premium, but the button to do so does nothing -- tried on multiple devices, multiple browsers. No response at all. Never get to screen to enter paymen...

pmosher441
Casual Listener
Currently using Free account on Windows 10 (in Canada). I want to activate the 30-day free trial of premium, but the button to do so does nothing -- tried on multiple devices, multiple browsers. No r...
2016-02-05 6:16:20 PM
2016-02-06 2:22:51 PM
pmosher441
Casual Listener
353 Views
2 replies
0 likes
Premium
Subscription

353 Views
2 replies
0 likes

Solved!! error code 18 - can't reinstall Spotify!

Hi to everyone, I'm trying to reinstall my spoytify, sorry for my english but i'm italian. I can't reinstall cause it comes to me an error: ERROR 18 with a message. What can i do to resolve? Thank you!

alessio16
Casual Listener
Hi to everyone, I'm trying to reinstall my spoytify, sorry for my english but i'm italian. I can't reinstall cause it comes to me an error: ERROR 18 with a message. What can i do to resolve? Thank yo...
2016-02-06 11:39:10 AM
2016-02-06 1:30:32 PM
alessio16
Casual Listener
640 Views
2 replies
0 likes
Account

640 Views
2 replies
0 likes

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