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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83630 Views

29 replies

0 likes

  • 83630 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104896 Views

10 replies

3 likes

Account
Login
  • 104896 Views
  • 10 replies
  • 3 likes

Solved!! Weird changes in my account, it might have been compromised

Hello, Today when I executed Spotify on my computer it couldn't log in. I recovered and changed the password but when I entered Spotify I found some changes. All of my playlists had been deleted (I restored them, that's not a big problem) and, more i...

Casual Listener

Hello,   Today when I executed Spotify on my computer it couldn't log in. I recovered and changed the password but when I entered Spotify I found some changes. All of my playlists had bee...

MauriceMV

Spotify Star

401 Views

1 replies

0 likes

Security
Subscription
  • 401 Views
  • 1 replies
  • 0 likes

Solved!! Unable to contact spotify

Opened a premium account with Spotify via Sonos and have been charged £9.99 a month since November 2015. Unfortunately somehow I seem to have a free account as well. Both have the same email address. I cant log on to the premium account as I cant rem...

Visitor

Opened a premium account with Spotify via Sonos and have been charged £9.99 a month since November 2015. Unfortunately somehow I seem to have a free account as well. Both have the same email address....

MauriceMV

Spotify Star

603 Views

1 replies

0 likes

Account
  • 603 Views
  • 1 replies
  • 0 likes

[work around] problem subscribing with credit card in firefox due to javascript error ..

System : Windows 10Browser : Firefox v43.0.4 I tried upgrading to premium using but it did not allow me to proceed as I couldn't select a payment method. Symptom :This didn't work because the website had several issues :- selecting 'credit card' as a...

Newbie

System : Windows 10 Browser : Firefox v43.0.4   I tried upgrading to premium using but it did not allow me to proceed as I couldn't select a payment method.   Symptom : This didn't wo...

304 Views

0 replies

0 likes

Account
  • 304 Views
  • 0 replies
  • 0 likes

Change username to a existing account aka merge to accounts

Hy there, I use Spotify with my username Mixermachin but I want to change that to the name I used bevor (Mixermachine with 'e' at the end).I tried to connect my Mixermachin (without the 'e') account to facebook to somehow connect the old the new (the...

Casual Listener

Hy there,   I use Spotify with my username Mixermachin but I want to change that to the name I used bevor (Mixermachine with 'e' at the end). I tried to connect my Mixermachin (without the 'e...

Mixermachin

Casual Listener

451 Views

2 replies

0 likes

Account
Premium
  • 451 Views
  • 2 replies
  • 0 likes

SDK

Hi,is it possible to bring the Bose Soundtouch Connect / AirPlay Functionality into the SDK?thx

Regular

Hi, is it possible to bring the Bose Soundtouch Connect / AirPlay Functionality into the SDK? thx

197 Views

0 replies

0 likes

Other
  • 197 Views
  • 0 replies
  • 0 likes

Radio Thumbs don't work on Mac

I've been trying to figure this out forever. I've given up. Now, I don't use the Spotify Radio at all. Ever! The reason is simple. On something like Pandora, a thumbs up or down changes the program's overall perception of your taste. On Spotify (at l...

Casual Listener

I've been trying to figure this out forever. I've given up. Now, I don't use the Spotify Radio at all. Ever!   The reason is simple. On something like Pandora, a thumbs up or down changes the ...

211 Views

0 replies

0 likes

Other
Premium
  • 211 Views
  • 0 replies
  • 0 likes

Contact spotify

I am trying to listen to music and I have no playlist which I had over a thousand yesterday and I'm paying $10 a month somebody needs to call me and fix this asap

Casual Listener

I am trying to listen to music and I have no playlist which I had over a thousand yesterday and I'm paying $10 a month somebody needs to call me and fix this asap

alegnayerf

Casual Listener

465 Views

3 replies

0 likes

Account
  • 465 Views
  • 3 replies
  • 0 likes

Unable to unfollow

Hello I did a while ago the option to follow all Facebook friends on SpotifyNow I deleted a person from Facebook, but she still shows up in the sidebar when she listens to musicThe thing is, when I go to my "Following" tab, she's not thereI've gone t...

Casual Listener

Hello   I did a while ago the option to follow all Facebook friends on Spotify Now I deleted a person from Facebook, but she still shows up in the sidebar when she listens to music The thing...

allibaba9996

Casual Listener

401 Views

2 replies

0 likes

Account
Other
  • 401 Views
  • 2 replies
  • 0 likes

Solved!! [Solved] Missing artist list. More than one account?

Hi! I've been using Spotify (free) on mi iPod touch for a few months, and I was following several artists. I had logged in only once on this device, and today I logged out for the first time. When I logged in again, my account looked totally differen...

Casual Listener

Hi! I've been using Spotify (free) on mi iPod touch for a few months, and I was following several artists. I had logged in only once on this device, and today I logged out for the first time. When I ...

efege

Casual Listener

395 Views

1 replies

0 likes

Account
  • 395 Views
  • 1 replies
  • 0 likes

Spotify Premium Payment

Hi guys. I recently got a payment to Spotify in order to renew my subscription to Spotify Premium. But there's a problem. Here in Italy, there's an offer with a mobile carrier, Vodafone, that gives the user a whole year of Spotify Premium for free. I...

Newbie

Hi guys.   I recently got a payment to Spotify in order to renew my subscription to Spotify Premium. But there's a problem. Here in Italy, there's an offer with a mobile carrier, Vodafone, tha...

kbrooksc

Community Legend

444 Views

1 replies

0 likes

Account
Premium
Subscription
  • 444 Views
  • 1 replies
  • 0 likes

Premium

I have a premium account which I pay 9.99 a month for. I logged out of my device and when I logged back in it wouldn't let me make my songs available offline said I need to get premium. Anyone else have this problem?

Newbie

I have a premium account which I pay 9.99 a month for. I logged out of my device and when I logged back in it wouldn't let me make my songs available offline said I need to get premium. Anyone else h...

kbrooksc

Community Legend

215 Views

1 replies

0 likes

Account
  • 215 Views
  • 1 replies
  • 0 likes

Account was Hacked

A while after I got Spotify, my account was hacked and the hacker changed the password. There are literally playlists through which he communicated to me that he hacked the account and bought it on some forum website. I emailed Spotify support a year...

Newbie

A while after I got Spotify, my account was hacked and the hacker changed the password. There are literally playlists through which he communicated to me that he hacked the account and bought it on s...

kbrooksc

Community Legend

285 Views

1 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 285 Views
  • 1 replies
  • 0 likes

no longer have access to email or password

i signed up using an email address that i no longer have access too i forgot my password and cant log into my spotify im a premium subscriber so i have to figure out how to fix this all i need to do is have them send me a password reset to my email t...

Newbie

i signed up using an email address that i no longer have access too i forgot my password and cant log into my spotify im a premium subscriber so i have to figure out how to fix this all i need to do ...

kbrooksc

Community Legend

285 Views

1 replies

0 likes

Account
  • 285 Views
  • 1 replies
  • 0 likes

Solved!! Cant add to family plan, we got same country.

Hello, I got this problem, that I cant add my brother to my family plan even though we have selected the same country and share the same IP at the moment.It just says that it couldnt add his account because we need to have the same country, which we ...

Casual Listener

Hello,   I got this problem, that I cant add my brother to my family plan even though we have selected the same country and share the same IP at the moment. It just says that it couldnt add h...

kbrooksc

Community Legend

633 Views

3 replies

0 likes

Account
Other
Premium
Subscription
  • 633 Views
  • 3 replies
  • 0 likes

Playlist Followers No Longer Receiving Email Notifications

Hi, I have been told by people who follow my playlist that they no longer receive email notifcations when I add songs to my playlist. Was wondering how I can change this so that they continue to receive notifications when I add new songs.Thank you

Regular

Hi,   I have been told by people who follow my playlist that they no longer receive email notifcations when I add songs to my playlist.   Was wondering how I can change this so that the...

317 Views

0 replies

1 likes

Account
Subscription
  • 317 Views
  • 0 replies
  • 1 likes

Usunięcie konta/Deleted account

Please for help me!!! What Deleted account? Please Contact with me a polish languageMam problemy z usunięciem konta. Wysłałam kilka razy prośbę o usunięcie konta, i nic z tego. Proszę o kontakt w Języku polskim. Proszę o pomoc.

Visitor

Please for help me!!! What Deleted account? Please Contact with me a polish language Mam problemy z usunięciem konta. Wysłałam kilka razy prośbę o usunięcie konta, i nic z tego. Proszę o kontakt w J...

733 Views

0 replies

0 likes

Account
Other
  • 733 Views
  • 0 replies
  • 0 likes

Having Problems Upgrading to Premium with Paypal

Every time I try to upgrade my account to premium with paypal.... It directs me to paypal, I log in, then takes me back to the same page in spotify trying to upgrade all over again. Why it keeps doing that? I don't get no errors or anything but I don...

Newbie

Every time I try to upgrade my account to premium with paypal.... It directs me to paypal, I log in, then takes me back to the same page in spotify trying to upgrade all over again. Why it keeps doin...

MaryS

Roadie

411 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 411 Views
  • 1 replies
  • 0 likes

Holiday Deal Not Applied

Over the holidays of 2015, they ads I listened to said that I could get three months of Spotify premium for the price of a single month. So I signed up before the end of December just like the add said. I just receive an e-mail that I've been charged...

Casual Listener

Over the holidays of 2015, they ads I listened to said that I could get three months of Spotify premium for the price of a single month.  So I signed up before the end of December just like the ...

kbrooksc

Community Legend

424 Views

3 replies

0 likes

Account
Premium
Subscription
  • 424 Views
  • 3 replies
  • 0 likes

Facebook got deactivated

Hi guys,Facebook recently canceled the facebook account i used for spotify, since it was an extra account of mine i just used for spotify(didnt want all the spammails on my main mail-account). now I cannot log in to change any account information or ...

Newbie

Hi guys, Facebook recently canceled the facebook account i used for spotify, since it was an extra account of mine i just used for spotify(didnt want all the spammails on my main mail-account). now ...

kbrooksc

Community Legend

930 Views

1 replies

0 likes

Account
Premium
  • 930 Views
  • 1 replies
  • 0 likes

Solved!! Cannot Login error 404

For the last week, I'm getting an error 404. My account was originally setup without Facebook which was many months ago. Last week I removed the Facebook link and now I cannot get into my account.I tried resetting my password on Facebook, re attached...

Visitor

For the last week, I'm getting an error 404.  My account was originally setup without Facebook which was many months ago.  Last week I removed the Facebook link and now I cannot get into my...

ALF4

Newbie

3528 Views

4 replies

0 likes

Account
Login
  • 3528 Views
  • 4 replies
  • 0 likes