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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76061 Views

28 replies

0 likes

  • 76061 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93679 Views

9 replies

2 likes

Account
Login
  • 93679 Views
  • 9 replies
  • 2 likes

How delete my facebook account and log me in woth my emailadres?

Hi, I tried to log myself in. But they said I am registrated on facebook so I cannot seem to log in on my emailadress. Whats really annoying because I dont wanna use my facebook account anymore :). Hope someone can help me.thxx

Newbie

Hi, I tried to log myself in. But they said I am registrated on facebook so I cannot seem to log in on my emailadress. Whats really annoying because I dont wanna use my facebook account anymore :). H...

Jason

Spotify Legend

506 Views

1 replies

1 likes

Account
Login
  • 506 Views
  • 1 replies
  • 1 likes

Spotify won't let me log in

So recently I had deleted Spotify off my iPhone because my storage was full so I downloaded the app again and tried to log in on my iPhone via Facebook but it said "can't connect error" but I can log in using my Spotify web player on my laptop and ta...

Casual Listener

So recently I had deleted Spotify off my iPhone because my storage was full so I downloaded the app again and tried to log in on my iPhone via Facebook but it said "can't connect error" but I can log...

Bittencourt

Spotify Star

351 Views

1 replies

0 likes

Free
  • 351 Views
  • 1 replies
  • 0 likes

Switching from Spotify Trial to Student

Hi, currently I am in a 3 month trial that is 0,99 €/p.M. and it says in my Account Details that it will get prolonged for the regular price of 9,99 in 2/28/16. I am studying at University so I could apply for the 4,99/p.M. Fee. Now I would like to k...

Newbie

Hi, currently I am in a 3 month trial that is 0,99 €/p.M. and it says in my Account Details that it will get prolonged for the regular price of 9,99 in 2/28/16. I am studying at University so I could...

Jon_UK

Roadie

287 Views

1 replies

0 likes

Account
Premium
Subscription
  • 287 Views
  • 1 replies
  • 0 likes

Downgraded again!!

Due to a bank card change Spotify was unable to take payment and automatically downgraded me. Fair enough. I then signed back up with the new details about a month ago and have just received an email saying I am to be downgraded again due to no payme...

Casual Listener

Due to a bank card change Spotify was unable to take payment and automatically downgraded me. Fair enough. I then signed back up with the new details about a month ago and have just received an email...

joesargeant-gb

Casual Listener

514 Views

2 replies

0 likes

Account
Premium
Subscription
  • 514 Views
  • 2 replies
  • 0 likes

I'm desperate. Notifications.

Hi to all. A few months ago that I don't receive any kind of notification. I've searched in the old threads but I can't solve this problem. I'm desperate. Please if someone could help me I'll be very greatful. Thanks!

Casual Listener

Hi to all.   A few months ago that I don't receive any kind of notification. I've searched in the old threads but I can't solve this problem. I'm desperate.    Please if ...

Edward_goo

Casual Listener

412 Views

1 replies

0 likes

Account
  • 412 Views
  • 1 replies
  • 0 likes

Spotify Gift Card not Received

I went on Spotify.come and sent a friend a 6 month subscription as a gift but I have yet to receive a confirmation email and they haven't received an email from Spotify either.I purchised the Spotify gift card on 1/25/2016 and set the Spotify gift ca...

Casual Listener

I went on Spotify.come and sent a friend a 6 month subscription as a gift but I have yet to receive a confirmation email and they haven't received an email from Spotify either. I purchised the Spo...

seis_llc

Casual Listener

573 Views

2 replies

0 likes

Subscription
  • 573 Views
  • 2 replies
  • 0 likes

Payment Failed with Paypal - NEED HELP

We have acouple accounts in this house and one of them was using a Paypal account that is no longer available.Today we got a payment failed message and when you log into the account it. We reedemed a 12 month gift card today and it shows in the recie...

Newbie

We have acouple accounts in this house and one of them was using a Paypal account that is no longer available. Today we got a payment failed message and when you log into the account it.   ...

bursttplaylists

Roadie

1021 Views

1 replies

0 likes

Account
  • 1021 Views
  • 1 replies
  • 0 likes

Spotify Student Discount

So I am a university student and I have been trying to get the student discount. The problem is that it says it cannot validate my student details. So I sent in a picture of my ID card and the email came back saying that they were unable to complete ...

Newbie

So I am a university student and I have been trying to get the student discount. The problem is that it says it cannot validate my student details. So I sent in a picture of my ID card and the email ...

niva87

Casual Listener

359 Views

1 replies

1 likes

Premium
  • 359 Views
  • 1 replies
  • 1 likes

Spotify For Student...

I paid for my Spotify Premium (Student). I only needed to confirm my school. I end up finding out my school isn't listed. So I exit out. Then I get an email saying my card had been charged. I don't know why it did this. It pissed me off. I have about...

Casual Listener

I paid for my Spotify Premium (Student). I only needed to confirm my school. I end up finding out my school isn't listed. So I exit out. Then I get an email saying my card had been charged. I don't k...

bursttplaylists

Roadie

482 Views

3 replies

0 likes

Premium
  • 482 Views
  • 3 replies
  • 0 likes

No premium!!!

Hello! My name is Damon Simms Jr. and I am trying to find out why I don't have my premium subscription! I tried logging out, and then back in. But, that didn't work! I was charged on my card today unexpectedly and even though I canceled my subscripti...

Casual Listener

Hello! My name is Damon Simms Jr. and I am trying to find out why I don't have my premium subscription! I tried logging out, and then back in. But, that didn't work! I was charged on my card today un...

bursttplaylists

Roadie

473 Views

3 replies

1 likes

Subscription
  • 473 Views
  • 3 replies
  • 1 likes

Discounts for Students

I subscribed to Spotify Premium with a student discount last year, however, now i am being charged for full premium, ( 9.99 +tax), instead of the 4.99. Is this because the student discount only lasts so long? is it possible to resubscribe to student ...

Newbie

I subscribed to Spotify Premium with a student discount last year, however, now i am being charged for full premium, ( 9.99 +tax), instead of the 4.99. Is this because the student discount only lasts...

bursttplaylists

Roadie

289 Views

1 replies

0 likes

Account
Premium
Subscription
  • 289 Views
  • 1 replies
  • 0 likes

I Want to cancel Spotify

Hey, Even though I pay $10 every month, I appear to be on free trial. I wantto cancel the acoount. Help

Newbie

Hey,   Even though I pay $10 every month, I appear to be on free trial. I wantto cancel the acoount. Help

bursttplaylists

Roadie

359 Views

1 replies

0 likes

Account
  • 359 Views
  • 1 replies
  • 0 likes

Solved!! Somewone is using my account.

Can somewone tell me how to log out the other?

Casual Listener

Can somewone tell me how to log out the other?

bursttplaylists

Roadie

574 Views

3 replies

0 likes

Login
Security
  • 574 Views
  • 3 replies
  • 0 likes

Premium

Me he dado cuenta de que tengo dos cuentas de Spotify. Sin querer he renovado mi premium en la cuenta que no uso. Lo he cancelado pero no se me ha devuelto el dinero con lo que no puedo actualizar los datos de la otra cuenta y me he quedado sin premi...

Casual Listener

Me he dado cuenta de que tengo dos cuentas de Spotify. Sin querer he renovado mi premium en la cuenta que no uso. Lo he cancelado pero no se me ha devuelto el dinero con lo que no puedo actualizar lo...

MattSuda

Spotify Star

400 Views

1 replies

0 likes

Premium
  • 400 Views
  • 1 replies
  • 0 likes

I am totally blocked out of the app on each device, can't even get to change my pasword

I've been travelling recently and my Premium account worked perfectly until last week there was a problem with the payment, I revoked it unintentionally from my internet banking. The app on my iPhone and on my PC started showing "As a free user you c...

Casual Listener

I've been travelling recently and my Premium account worked perfectly until last week there was a problem with the payment, I revoked it unintentionally from my internet banking. The app on my iPhone...

NikolPopova

Casual Listener

495 Views

2 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 495 Views
  • 2 replies
  • 0 likes

Need a solution

I've been a spotify premium user for quite a while and i set the location in New Zealand in my profile. Currently I'm on vacation in another country and when I was trying to log in earlier today it said I can only use it abroad for 14 days. How do I ...

Newbie

I've been a spotify premium user for quite a while and i set the location in New Zealand in my profile. Currently I'm on vacation in another country and when I was trying to log in earlier today it s...

driveflanger

Community Legend

310 Views

1 replies

0 likes

Login
  • 310 Views
  • 1 replies
  • 0 likes

I can't sign up for Student Premium

I'm a student and I want to sign up for student premium. However, when I select get premium from the Student premium page, I get redirected to my account page without going to the student verification page. I can't figure out what what the problem is...

Newbie

I'm a student and I want to sign up for student premium. However, when I select get premium from the Student premium page, I get redirected to my account page without going to the student verificatio...

amandasirochman

Newbie

1236 Views

4 replies

1 likes

Account
Premium
  • 1236 Views
  • 4 replies
  • 1 likes

Last weak list

Hey is it possible to see last weaks tips from spotify? Would be really nice I've lost a song i really loved and i can´t find it.

Newbie

Hey is it possible to see last weaks tips from spotify?     Would be really nice I've lost a song i really loved and i can´t find it.

253 Views

0 replies

1 likes

Account
  • 253 Views
  • 0 replies
  • 1 likes

Premium monthly to annual and familiar (COLOMBIA)

Hello, Since my country's help page (Colombia) send me here, i will post here. I'm a premium user, with monthly payment, but i would like to change my suscription from monthly to annual, and would like to get the familiar plan, but i could not have f...

Casual Listener

Hello,    Since my country's help page (Colombia) send me here, i will post here.   I'm a premium user, with monthly payment, but i would like to change my suscription from monthly...

MigAngAgu

Casual Listener

495 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 495 Views
  • 1 replies
  • 0 likes

I cannot access my Spotify account

Hello.I've been sending messages to spotify support for weeks now, but nobody answers.One morning I tried to log onto spotify, but I couldn't. I had the option to log in with either my spotify username and password or make a new account. But my spoti...

Regular

Hello. I've been sending messages to spotify support for weeks now, but nobody answers. One morning I tried to log onto spotify, but I couldn't. I had the option to log in with either my spotif...

Samson-91

Gig Goer

1300 Views

9 replies

0 likes

Login
  • 1300 Views
  • 9 replies
  • 0 likes