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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9950 Views
  • 3 replies
  • 9 likes
  • Security
  • 9950 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 496485 Views
  • 982 replies
  • 112 likes
  • Account
  • 496485 Views
  • 982 replies
  • 112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1214105 Views
  • 119 replies
  • 117 likes
  • Account
  • 1214105 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122768 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122768 Views
  • 72 replies
  • 12 likes

Solved!! I thought I canceled my premium trial, but I was charged

I set a reminder on my phone to cancel the subscription. I distinctly remember the cancellation process, but I got charged today. I logged into my account to double check and SURPRISE! It didnt get cancelled for some reason? I went through the cancel...

  • Newbie
  • I set a reminder on my phone to cancel the subscription. I distinctly remember the cancellation process, but I got charged today. I logged into my account to double check and SURPRISE! It didnt get c...
  • Callum221
  • Music Fan
  • 572 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 572 Views
  • 3 replies
  • 0 likes

my spotify trial ends today and before i could cancel they charged me can i get a refund??

today my tiral ends and i was trying to cancel it around 4:00 this afternoon and when i did they had already charged me for this month and i really dont want to contiune on usign premium.. i need a refund asap

  • Newbie
  • today my tiral ends and i was trying to cancel it around 4:00 this afternoon and when i did they had already charged me for this month and i really dont want to contiune on usign premium.. i need a r...
  • Callum221
  • Music Fan
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Solved!! Can't play music offline on iphone

Hi Just downloaded spotify on my iphone, all my playlists are there but when I press available offline a grey arrow pointing down appears next to the tracks but not green and doesn't seem to download/sync. I've on wifi, I can play music, but can't of...

  • Casual Listener
  • Hi  Just downloaded spotify on my iphone, all my playlists are there but when I press available offline a grey arrow pointing down appears next to the tracks but not green and doesn't seem to ...
  • russellpipe
  • Newbie
  • 2269 Views
  • 3 replies
  • 0 likes
  • Other
  • 2269 Views
  • 3 replies
  • 0 likes

Premium no longer billing through sprint?

For the past few years I have had Spotify premium set up through sprint. The $9.99 charge would be added on to my phone bill each month. Today I got an email from spotify saying that there was a billing error. So I logged into my sprint account tryin...

  • Newbie
  •   For the past few years I have had Spotify premium set up through sprint. The $9.99 charge would be added on to my phone bill each month. Today I got an email from spotify saying that there wa...
  • 890 Views
  • 0 replies
  • 0 likes
  • Premium
  • 890 Views
  • 0 replies
  • 0 likes

Free?

I use Spotify on my iPad and my 48 hour trial ended. After I got on after the trial it said the radio is still free. I would just like to know if the Spotify app is free after the 48 hour trial has ended. My account has me marked as a Spotify free me...

  • Casual Listener
  • I use Spotify on my iPad and my 48 hour trial ended. After I got on after the trial it said the radio is still free. I would just like to know if the Spotify app is free after the 48 hour trial has e...
  • nicolechan-10
  • Newbie
  • 241 Views
  • 3 replies
  • 0 likes
  • 241 Views
  • 3 replies
  • 0 likes

Solved!! Does premium users can use sporify all over?

Hey, I'm a premium user from California, and I'm about to travel to Israel.I know Spotify doesn't work there, but will I be able to use it as a premium user?Thank you!

  • Regular
  • Hey, I'm a premium user from California, and I'm about to travel to Israel. I know Spotify doesn't work there, but will I be able to use it as a premium user? Thank you!
  • Ynui
  • Regular
  • 326 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 326 Views
  • 3 replies
  • 0 likes

COBRO SIN SERVICIO PREMIUM

Tengo 5 Veces el cargo a mi Tarjeta el dia d ayer y PREMIUM Sigue pausado.

  • Casual Listener
  • Tengo 5 Veces el cargo a mi Tarjeta el dia d ayer y PREMIUM Sigue pausado.
  • gerry0002
  • Casual Listener
  • 197 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 197 Views
  • 2 replies
  • 0 likes

reclamo

Bueno compre en diciembre la oferta de 3meses por 0.99 y pues bueno la page con la tarjeta de mi madre y mi hermana y madre tambien la compraron y me cobraron mas de 60 dolares osea necesito un reembolso

  • Newbie
  • Bueno compre en diciembre la oferta de 3meses por 0.99 y pues bueno la page con la tarjeta de mi madre y mi hermana y madre tambien la compraron y me cobraron mas de 60 dolares osea necesito un reemb...
  • Juan
  • Spotify Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium
  • 182 Views
  • 1 replies
  • 0 likes

Solved!! Password won't update

I change my password and then log out of the app and when I log back into the app after changing the password it still will only log in with the password I had before I changed it, someone help me? Is there a solution to getting my password to change...

  • Newbie
  • I change my password and then log out of the app and when I log back into the app after changing the password it still will only log in with the password I had before I changed it, someone help me? I...
  • Juan
  • Spotify Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 339 Views
  • 1 replies
  • 0 likes

No Browse Button

Hi I am a premium user for over a year. For the last one week I cannot find the Browse button on the menu. What to do?

  • Newbie
  • Hi I am a premium user for over a year. For the last one week I cannot find the Browse button on the menu. What to do?
  • Juan
  • Spotify Legend
  • 516 Views
  • 1 replies
  • 0 likes
  • Premium
  • 516 Views
  • 1 replies
  • 0 likes

Impossible to change county in account section

Hello,I'm trying to logIn on my desktop PC and see this error message:after clicking on update your profile I only see 1 country in the dropdown any ideas?

Spotify 2016-02-11 16.12.01.png sp2.png
  • Casual Listener
  • Hello, I'm trying to logIn on my desktop PC and see this error message: after clicking on update your profile I only see 1 country in the dropdown      any idea...
  • Bittencourt
  • Spotify Star
  • 309 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 309 Views
  • 3 replies
  • 0 likes

Tengo cuenta Premium y sale Free

Buenas tardes, tengo contratada la cuenta Premium y me sale Free; quiero poder gestionar mi cuenta Premiun. Gracias

  • Visitor
  • Buenas tardes, tengo contratada la cuenta Premium y me sale Free; quiero poder gestionar mi cuenta Premiun. Gracias
  • Juan
  • Spotify Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • Premium
  • 181 Views
  • 1 replies
  • 0 likes

Premium Account Cancelation

I want to cancel my premium account but Spotify doesn't have a number to get in contact with customer support is there any other way to cancel my account or get refunds??

  • Newbie
  • I want to cancel my premium account but Spotify doesn't have a number to get in contact with customer support is there any other way to cancel my account or get refunds??
  • Bittencourt
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • Premium
  • 181 Views
  • 1 replies
  • 0 likes

Changing subscription

How do I change from the Family Plan back to my original premium plan for $12.99 a month?!

  • Newbie
  • How do I change from the Family Plan back to my original premium plan for $12.99 a month?!
  • Juan
  • Spotify Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 205 Views
  • 1 replies
  • 0 likes

Spark customer

I am a current spark customer and part of my contract is having premium Spotify, but it currently shows on my account that I'm registered as a 'free' account. I have contacted spark, they said there end is fine. I have tried unlogging and logging bac...

  • Newbie
  • I am a current spark customer and part of my contract is having premium Spotify, but it currently shows on my account that I'm registered as a 'free' account. I have contacted spark, they said there ...
  • Callum221
  • Music Fan
  • 343 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 343 Views
  • 1 replies
  • 0 likes

help! Account gone back to free despite me being a old paying premium-user..

I just noticed that my account has downgraded to free on my computer and on my phone. When I log onto spotify.com it says that I have a ongoing premium prenumeration and that next payment is in about 2 weeks. I have tried reistalling spotify on both ...

  • Casual Listener
  • I just noticed that my account has downgraded to free on my computer and on my phone.  When I log onto spotify.com it says that I have a ongoing premium prenumeration and that next payment is i...
  • sensproof
  • Casual Listener
  • 446 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 446 Views
  • 4 replies
  • 0 likes

My account

I just purchase the premium package but I cannot access my account

  • Newbie
  • I just purchase the premium package but I cannot access my account
  • kbrooksc
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • Premium
  • 175 Views
  • 1 replies
  • 0 likes

gifting someone 3 months of premium not working

I just tried to purchase a gift of a 3-month premium subscription for a friend. I selected the duration of 3 months, chose the card, entered my email, the recipients email and name. I went to put in today's date and it said "you cannot put a date in ...

  • Newbie
  • I just tried to purchase a gift of a 3-month premium subscription for a friend. I selected the duration of 3 months, chose the card, entered my email, the recipients email and name. I went to put in ...
  • kbrooksc
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 178 Views
  • 1 replies
  • 0 likes

Cannot update credit card details - spinning wheel

Cannot find an email or number to get assistance with updating my credit card details.I go through the process as required but all I get is a spinning wheel on the update page. Have tried multiple times now and cannot see where to get assistance!!!!!...

  • Casual Listener
  • Cannot find an email or number to get assistance with updating my credit card details. I go through the process as required but all I get is a spinning wheel on the update page.  Have tried mul...
  • kbrooksc
  • Community Legend
  • 354 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 354 Views
  • 3 replies
  • 0 likes

Facebook account hacked

My facebook was hacked and they changed the email on the account so I lost access to it. How do I cancel my spotify so I don't get charged because I can't access spotify without my facebook. I already made a new spotify account and would like to tran...

  • Casual Listener
  • My facebook was hacked and they changed the email on the account so I lost access to it.  How do I cancel my spotify so I don't get charged because I can't access spotify without my facebook.&nb...
  • kbrooksc
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 255 Views
  • 1 replies
  • 0 likes