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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • SuStreepjeElle
  • Casual Listener
  • 332899 Views
  • 889 replies
  • 105 likes
  • Account
  • 332899 Views
  • 889 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1147358 Views
  • 119 replies
  • 110 likes
  • Account
  • 1147358 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 85742 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 85742 Views
  • 68 replies
  • 9 likes

Solved!! Lost my playlists

Where are my playlists, Spotify? Only a few of them are showing up on all my devices.My Premium lasts until the 27th.

  • Newbie
  • Where are my playlists, Spotify? 🙂 Only a few of them are showing up on all my devices. My Premium lasts until the 27th.
  • Oreste
  • Composer
  • 150 Views
  • 1 replies
  • 0 likes
  • Other
  • 150 Views
  • 1 replies
  • 0 likes

Why the extra charge for premium service.

I tried paiding for the premium service for 9.99 and was charged .99 cents instead. It is telling me to still pay 9.99. What about the .99 you already charged me (and I'm still didn't get any premium service ) and now if I pay 9.99 the total cost wil...

  • Newbie
  • I tried paiding for the premium service for 9.99 and was charged .99 cents instead. It is telling me to still pay 9.99. What about the .99 you already charged me (and I'm still didn't get any premium...
  • Oreste
  • Composer
  • 123 Views
  • 1 replies
  • 0 likes
  • Premium
  • 123 Views
  • 1 replies
  • 0 likes

Spotfity Gift Card - Unredeemable?

I bought a gift card for 10$ and I entered the code as it read on the card into the redeem area and I was given this response: "Unfortunately this Premium code does not seem to be valid. Try again or contact customer service." I entered the code in e...

  • Newbie
  • I bought a gift card for 10$ and I entered the code as it read on the card into the redeem area and I was given this response: "Unfortunately this Premium code does not seem to be valid. Try aga...
  • Oreste
  • Composer
  • 208 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 208 Views
  • 1 replies
  • 0 likes

Can't upgrade to Premium

Hi guys,I'm trying to upgrade to premium (thought I would give the service a go given that it's $0.99/month at the moment). When I submitt my CC details it just brings up a message that I have Javascript disabled and takes me back to the CC screen ag...

  • Newbie
  • Hi guys, I'm trying to upgrade to premium (thought I would give the service a go given that it's $0.99/month at the moment). When I submitt my CC details it just brings up a message that I have Ja...
  • 74 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 74 Views
  • 0 replies
  • 0 likes

Can't buy 0.99 promo.

HelloI've been trying to buy the 0.99 promo on my mobile and computer with a credit card but it said that the credit card or the bank had a trouble but any charge wasn't made, but I received a message from my bank for a charge made by Spotify for 0.9...

  • Newbie
  • Hello I've been trying to buy the 0.99 promo on my mobile and computer with a credit card but it said that the credit card or the bank had a trouble but any charge wasn't made, but I received a mess...
  • KatesHere
  • Community Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • Premium
  • 130 Views
  • 1 replies
  • 0 likes

3 months premium for $0.99

I went to claim this offer but spotify says"Looks like you've already taken a similar offer"when I have only trialed for 7 days a few months ago. Can I still get this deal? Why won't it let me?

  • Newbie
  • I went to claim this offer but spotify says "Looks like you've already taken a similar offer" when I have only trialed for 7 days a few months ago. Can I still get this deal? Why won't it let me?
  • Oreste
  • Composer
  • 758 Views
  • 3 replies
  • 0 likes
  • Premium
  • 758 Views
  • 3 replies
  • 0 likes

Solved!! After premium finish

Hello. Can i continue to listen my lists (which i already downloaded) after my premium time finished? I have got almost 1000 songs i downloaded for listen it without internet. Will i use this option after premium finish? Thank you.

  • Newbie
  • Hello. Can i continue to listen my lists (which i already downloaded) after my premium time finished? I have got almost 1000 songs i downloaded for listen it without internet. Will i use this option ...
  • KatesHere
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • Premium
  • 144 Views
  • 1 replies
  • 0 likes

Problemi con Premium

Pensavo di aver disdetto l'abbonamento premiun con Spotify, ma proprio poche ore fa ho visto che si è rinnovato in automatico prelevandomi dalla paypal i dieci euro dell'abbonamento. E' possibile avere il rimborso di questi dieci euro visto che ho an...

  • Newbie
  • Pensavo di aver disdetto l'abbonamento premiun con Spotify, ma proprio poche ore fa ho visto che si è rinnovato in automatico prelevandomi dalla paypal i dieci euro dell'abbonamento.   E' poss...
  • Oreste
  • Composer
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 148 Views
  • 1 replies
  • 0 likes

Charged me twice

One charge was .99 cents the other one was 4.99. Fix this please

  • Casual Listener
  • One charge was .99 cents the other one was 4.99. Fix this please
  • DanielArias
  • Regular
  • 182 Views
  • 3 replies
  • 1 likes
  • Subscription
  • 182 Views
  • 3 replies
  • 1 likes

Accidentally disconnected Spotify from Facebook. Now, Spotify does not allow me to login.

NOTE: I created this account (harmcoaching@gmail.com) because spotifywon't recognize my password for my former spotify account(danharm@gmail.com). I'm want to gain access to mydanharm@gmail.compremium account, which I've had for years with all myplay...

  • Newbie
  • NOTE: I created this account (harmcoaching@gmail.com) because spotify won't recognize my password for my former spotify account (danharm@gmail.com). I'm want to gain access to my danharm@gmail.com...
  • 173 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 173 Views
  • 0 replies
  • 0 likes

Spotify Familiar

Estimados, quiero contratar spotify familiar para mi esposa, hijo y hermano. Una de las restricciones dice que debe vivir en el mismo domicilio, esto se cumple para mi esposa e hijo, mi hermano vive conmigo los sabados y domingos, pero los otros días...

  • Newbie
  • Estimados, quiero contratar spotify familiar para mi esposa, hijo y hermano. Una de las restricciones dice que debe vivir en el mismo domicilio, esto se cumple para mi esposa e hijo, mi hermano vive ...
  • driveflanger
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 275 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Colombia

Durante Julio, Spotify Colombia ofrece el servicio premium durante 3 meses por $1000 COP. Sin embargo cuando trato de pagar con mi tarjeta débito, el precio cambia a $11490 COP por solo un mes de servicio.

  • Casual Listener
  • Durante Julio, Spotify Colombia ofrece el servicio premium durante 3 meses por $1000 COP. Sin embargo cuando trato de pagar con mi tarjeta débito, el precio cambia a $11490 COP por solo un mes de ser...
  • holman287
  • Newbie
  • 500 Views
  • 4 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 500 Views
  • 4 replies
  • 0 likes

How to transfer playlist?

Hey everyone, not long ago I recieved a Spotify Premium account. I used to have Spotify Free version before and therefore have all my songs and playlist on that account. Is there a way to sync/transfer my old playlists to my new account?I know I can ...

  • Regular
  • Hey everyone, not long ago I recieved a Spotify Premium account. I used to have Spotify Free version before and therefore have all my songs and playlist on that account. Is there a way to sync/transf...
  • KonstantinSp
  • Roadie
  • 239 Views
  • 4 replies
  • 0 likes
  • Premium
  • 239 Views
  • 4 replies
  • 0 likes

cancelling subscription question

if i cancel my subscription does it get rid of my current premium or just stop it from recurring again? i bought the 3 months for 99p but dont want it to charge me again for £10 in 3 months time

  • Casual Listener
  • if i cancel my subscription does it get rid of my current premium or just stop it from recurring again? i bought the 3 months for 99p but dont want it to charge me again for £10 in 3 months time
  • Oreste
  • Composer
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Can't buy premium

Hello,I hope this question hasn't been asked yet ^^'Everytime i try to buy the 0,99€-offer for 3 months via PayPal, it just sends me back to the page i can buy it on (after i payed via PayPal). The thing is; It doesn't even buy it. I complete all ste...

  • Newbie
  • Hello, I hope this question hasn't been asked yet ^^' Everytime i try to buy the 0,99€-offer for 3 months via PayPal, it just sends me back to the page i can buy it on (after i payed via PayPal)....
  • Oreste
  • Composer
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 162 Views
  • 1 replies
  • 0 likes

Cancelling account with only CC information

Hi there, New to the message board community-- but does anyone know if it's possible to cancel my Spotify Premium account with only my CC information? I don't have access to the origianl email, username, or password. Look forward to hearing from ever...

  • Casual Listener
  • Hi there,   New to the message board community-- but does anyone know if it's possible to cancel my Spotify Premium account with only my CC information? I don't have access to the origianl ema...
  • Oreste
  • Composer
  • 92 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 92 Views
  • 1 replies
  • 0 likes

Billing Period Changed

Have a support ticket out (Case #: 04356647), but wanted to type it out in here as well to see if anyone esle experienced the same thing. Billing period as been on the 10th of the month for over a year now. Switched from the single plan to family, fo...

  • Visitor
  • Have a support ticket out (Case #: 04356647), but wanted to type it out in here as well to see if anyone esle experienced the same thing.    Billing period as been on the 10th of the mont...
  • Oreste
  • Composer
  • 160 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 160 Views
  • 1 replies
  • 0 likes

I want a refund

You guys are charging me twice each month and I only I have 1 Spotify account. I want a refund.

  • Newbie
  • You guys are charging me twice each month and I only I have 1 Spotify account. I want a refund.
  • thelions1003
  • Newbie
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 139 Views
  • 1 replies
  • 0 likes

Cuenta premium y no esta

Supuestamente yevo pagando tres meses en spotify y en la app no consta. Quiero concelarlo pero pero como no consta no puedo. No kiero seguir necesito ayuda ya

  • Newbie
  • Supuestamente yevo pagando tres meses en spotify y en la app no consta. Quiero concelarlo pero pero como no consta no puedo. No kiero seguir necesito ayuda ya
  • Oreste
  • Composer
  • 90 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 90 Views
  • 1 replies
  • 0 likes

Family plan not discounted

I signed up for Spotify Family after seeing the email that I would get 3 months at $9.99. I've been trying to convince my parents that Spotify is the music service they really needed so I thought it would be a good opportunity for them to get to try ...

  • Newbie
  • I signed up for Spotify Family after seeing the email that I would get 3 months at $9.99. I've been trying to convince my parents that Spotify is the music service they really needed so I thought it ...
  • Oreste
  • Composer
  • 118 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 118 Views
  • 1 replies
  • 0 likes