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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420544 Views
  • 965 replies
  • 108 likes
  • Account
  • 420544 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186050 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186050 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103334 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103334 Views
  • 69 replies
  • 10 likes

Wrong Email Address on Account

A stranger typed in my email address to create this spotify account. I contacted support twice, no help.I then went to the Spotify password reset, and then typed in my email address, and reset the password for this strangers account to log in, since ...

  • Casual Listener
  • A stranger typed in my email address to create this spotify account. I contacted support twice, no help. I then went to the Spotify password reset, and then typed in my email address, and reset th...
  • Gerajara
  • Casual Listener
  • 235 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Security
    Subscription
  • 235 Views
  • 2 replies
  • 0 likes

Trouble linking account

It seems that I have 2 Spotify accounts, one linked to Facebook, and one that is a premium account. I really want to connect my premium account to my Facebook, but I can't seem to, any solutions? Also, I think I created the account linked to Facebook...

  • Newbie
  • It seems that I have 2 Spotify accounts, one linked to Facebook, and one that is a premium account. I really want to connect my premium account to my Facebook, but I can't seem to, any solutions? Als...
  • Steph_B
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 155 Views
  • 1 replies
  • 0 likes

device error

i just got spotify premium and when i tried to make songs offline it said i have to many offline devices but when i looked at my account it said i have no devices offline and ive tried to fix this for an hour but i cant so theres no way i can make of...

  • Newbie
  • i just got spotify premium and when i tried to make songs offline it said i have to many offline devices but when i looked at my account it said i have no devices offline and ive tried to fix this fo...
  • camerondcollins
  • Newbie
  • 236 Views
  • 3 replies
  • 1 likes
  • Premium
  • 236 Views
  • 3 replies
  • 1 likes

PlayStation 4 error

Could anybody help me try and figure this out. I had a Spotify account a while back and I had it connected to my PlayStation 4. I became bored with it so I deleted my account on my mobile device. Then recently a friend showed me Spotify again and I m...

  • Newbie
  • Could anybody help me try and figure this out. I had a Spotify account a while back and I had it connected to my PlayStation 4. I became bored with it so I deleted my account on my mobile device. The...
  • Steph_B
  • Roadie
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
  • 214 Views
  • 1 replies
  • 0 likes

Album Incomplete on Spotify

The John Mayer Battle Studies Album is incomplete on Spotify- why is that and can it be fixed?

  • Newbie
  • The John Mayer Battle Studies Album is incomplete on Spotify- why is that and can it be fixed?
  • Steph_B
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 185 Views
  • 1 replies
  • 0 likes

Spotify Abroad

Hi, I just subscribed for Spotify Premium a few weeks ago. I am paying $0.99 for the first 3 months. I am studying abroad in a couple days for 4 months. Is there any way to modify my Spotify plan now to charge me the student price of $4.99/month when...

  • Newbie
  • Hi,   I just subscribed for Spotify Premium a few weeks ago. I am paying $0.99 for the first 3 months. I am studying abroad in a couple days for 4 months. Is there any way to modify my Spotify...
  • Steph_B
  • Roadie
  • 161 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 161 Views
  • 1 replies
  • 0 likes

New device

Hi, i have Sold my iPhone and bought a new one and even though i removed 2 devices out of 3 I am still receiving a message on spotify that I reached the limit and unable to listen music offline. Annoying!

  • Newbie
  • Hi, i have Sold my iPhone and bought a new one and even though i removed 2 devices out of 3 I am still receiving a message on spotify that I reached the limit and unable to listen music offline. Anno...
  • MaryS
  • Roadie
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
  • 139 Views
  • 1 replies
  • 0 likes

I tried a few times to subscribe to premium, something went wrong but said that I had not been charg

I tried to subscribe to premium, something went wrong but said that I had not been charged. Now I have been charged $5.48 four times and would like to be refunded because I still do not have premium and do not wish to pay for it.

  • Newbie
  • I tried to subscribe to premium, something went wrong but said that I had not been charged. Now I have been charged $5.48 four times and would like to be refunded because I still do not have premium ...
  • 105 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 105 Views
  • 0 replies
  • 0 likes

Always charged £4.99 for premium service, changed card details, Spotify now requesting £9.99

Hello. I have been a service user for over three years, getting on board in the early days of Spotify and have always been charged £4.99. In those three or so years, I have changed card details and simply updated my card and the subsciption continued...

  • Casual Listener
  • Hello.  I have been a service user for over three years, getting on board in the early days of Spotify and have always been charged £4.99.  In those three or so years, I have changed card ...
  • KatesHere
  • Community Legend
  • 190 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 190 Views
  • 3 replies
  • 0 likes

spotify and gema (germany) - deutsch / english

deutsch: Hallo liebes Spotify Team, ich bis vor kurzem, wurde bei euch jede Episode von ASOT (a state of trance) hochgeladen. Dies war für mich der Hauptgrund für die Premium Version. Leider ist seit der Episode 591 keine neue Episode mehr hochgelade...

  • Newbie
  • deutsch:   Hallo liebes Spotify Team,   ich bis vor kurzem, wurde bei euch jede Episode von ASOT (a state of trance) hochgeladen. Dies war für mich der Hauptgrund für die Premium Ve...
  • Meister66
  • Newbie
  • 887 Views
  • 1 replies
  • 0 likes
  • 887 Views
  • 1 replies
  • 0 likes

Cancel Subscription help please

Hello I have been trying to cancel my spotify payment for a long time and I am so frustrated as no one responds but tells me to go to help pages.The subscription under my account is free but every month I get charged 9.99 what do I do?

  • Casual Listener
  • Hello I have been trying to cancel my spotify payment for a long time and I am so frustrated as no one responds but tells me to go to help pages. The subscription under my account is free but every ...
  • KatesHere
  • Community Legend
  • 315 Views
  • 5 replies
  • 0 likes
  • Account
  • 315 Views
  • 5 replies
  • 0 likes

how can I Change the country of a free account?

Hi! I have subcribed to the family plan and I can't activate the plan on my family's accounts because the country of my spotify acccount is spain and them accounts are france. I would like to change them account to spain as we need to have all the ac...

  • Casual Listener
  • Hi! I have subcribed to  the family plan and I can't activate the plan on my family's accounts because the country of my spotify acccount is spain and them accounts are france. I would like...
  • KatesHere
  • Community Legend
  • 1917 Views
  • 5 replies
  • 0 likes
  • Account
  • 1917 Views
  • 5 replies
  • 0 likes

help i have two spotify acts Acct

I signed up for spotify premium today through my Facebook sign in info. kathleen hadder swiney. I then saw i could of gotten family premium so my husband could utilize it too. I signed up for a new spotify act not through Facebook sign in called user...

  • Newbie
  • I signed up for spotify premium today through my Facebook sign in info. kathleen hadder swiney. I then saw i could of gotten family premium so my husband could utilize it too. I signed up for a new s...
  • Jason
  • Spotify Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 137 Views
  • 1 replies
  • 0 likes

Spotify premiun

Disculpe las molestias, en la pagina cuando entro a mi cuenta me dice que iba a volver a ser premium desde el 18-01 y ya me acreditar los 36 en la tarjeta quisiera saber cual es el problema

  • Newbie
  • Disculpe las molestias, en la pagina cuando entro a mi cuenta me dice que iba a volver a ser premium desde el 18-01 y ya me acreditar los 36 en la tarjeta quisiera saber cual es el problema
  • 211 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 211 Views
  • 0 replies
  • 0 likes

No puedo entrar a mi cuenta de spotify

Al tratar de iniciar cesión me dice que estoy en el extranjero y que solo puedo usarlo 14 días y no es verdad... ¿Qué pasa?

  • Newbie
  • Al tratar de iniciar cesión me dice que estoy en el extranjero y que solo puedo usarlo 14 días y no es verdad... ¿Qué pasa?
  • Jason
  • Spotify Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • Security
  • 254 Views
  • 1 replies
  • 0 likes

pre-pray account, double billed

Hi!I think I have a problem with my spotifiy payments and believe I am getting double charged.I have a pre-paid premium account registered to my account that is valid untill March 6th 2016. But I am also being charged on PayPal for a period of Januar...

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  • Newbie
  • Hi! I think I have a problem with my spotifiy payments and believe I am getting double charged. I have a pre-paid premium account registered to my account that is valid untill March 6th 2016. But I...
  • 143 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
  • 143 Views
  • 0 replies
  • 0 likes

Changing email address

I have set up my account with my ex husbands email address. How do I change it to my email address? Thanks

  • Visitor
  • I have set up my account with my ex husbands email address. How do I change it to my email address? Thanks
  • 154 Views
  • 0 replies
  • 0 likes
  • Login
  • 154 Views
  • 0 replies
  • 0 likes

Can't Login to Windows 7 App with Web App Password

I logged into the web app at spotify.com and downloaded the app for my desktop computer. When I tried to login there, it said error code 3. (password or username incorrect. Do I need to sign up for two different accounts? I also had trouble posting t...

  • Visitor
  • I logged into the web app at spotify.com and downloaded the app for my desktop computer. When I tried to login there, it said error code 3. (password or username incorrect. Do I need to sign up for t...
  • Jason
  • Spotify Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • Login
  • 222 Views
  • 1 replies
  • 0 likes

Doubt with the spotify premium family bill

Hi guys, today i selected the premium family on my account with 3 members. But todays is 20th of january and the bill will charge 25th... only 5 days.. anybody knows if the bill will be the total or a proportional part?

  • Newbie
  • Hi guys,   today i selected the premium family on my account with 3 members. But todays is 20th of january and the bill will charge 25th... only 5 days.. anybody knows if the bill will be the ...
  • 116 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 116 Views
  • 0 replies
  • 0 likes

problem logging in

I use spotify free. And i wanted to upgrade to premium and for that I logged in but they say you are logging in from a different country. But my account has been created and used in Germany. Also I tried to change my country but there is no other opt...

  • Casual Listener
  • I use spotify free. And i wanted to upgrade to premium and for that I logged in but they say you are logging in from a different country. But my account has been created and used in Germany. Also I t...
  • user-removed
  • Not applicable
  • 228 Views
  • 3 replies
  • 0 likes
  • Login
  • 228 Views
  • 3 replies
  • 0 likes