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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2965 Views
  • 0 replies
  • 8 likes
  • Security
  • 2965 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 455766 Views
  • 973 replies
  • 109 likes
  • Account
  • 455766 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1202073 Views
  • 119 replies
  • 116 likes
  • Account
  • 1202073 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110331 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110331 Views
  • 72 replies
  • 12 likes

Paid for premium still free

Hello i paid for premium, but it still shows as free. I have recieved the receipt for my purchase on my mail. Tried reinstall the app on my phone and on the computer but it still only says free. Hope you can help.

  • Newbie
  • Hello i paid for premium, but it still shows as free. I have recieved the receipt for my purchase on my mail.   Tried reinstall the app on my phone and on the computer but it still only says f...
  • 211 Views
  • 0 replies
  • 0 likes
  • Free
    Login
    Other
    Premium
    Subscription
  • 211 Views
  • 0 replies
  • 0 likes

Spotify app login failures

I need some help!!! I can login to the spotify website however i can't login to the spotify app on my phone. It tells me username or password is incorrect. I habe changed my passwords and deleted my phone from devices. I also uninstalled the app from...

  • Newbie
  • I need some help!!!  I can login to the spotify website however i can't login to the spotify app on my phone. It tells me username or password is incorrect. I habe changed my passwords and delet...
  • Jordi
  • Community Legend
  • 333 Views
  • 3 replies
  • 0 likes
  • Account
  • 333 Views
  • 3 replies
  • 0 likes

Solved!! Premium A week

Hello , I wanted to try one weekly premium . Does money received after this process?

  • Casual Listener
  • Hello , I wanted to try one weekly premium . Does money received after this process?
  • kapalikale1907
  • Casual Listener
  • 400 Views
  • 6 replies
  • 0 likes
  • Premium
  • 400 Views
  • 6 replies
  • 0 likes

already signed up with this email error

I can log into the spotify web page but when i try to log in on my andriod phone i get a pop up saying "you have already signed up with this email account"I logged into the web page and choose to lig out of everywhere and i have also uninstalled the ...

  • Newbie
  • I can log into the spotify web page but when i try to log in on my andriod phone i get a pop up saying "you have already signed up with this email account" I logged into the web page and choose to l...
  • Jordi
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • Premium
  • 244 Views
  • 1 replies
  • 0 likes

add new member in family made me lost promotion

Hi, I added a member in my family at christmas for which I had a promotion : 3 months free. I was supposed to pay 9,99€ until march and then 14,99€.This week-end I added another member and now I see that for this month I will pay like if I had no pro...

  • Newbie
  • Hi,   I added a member in my family at christmas for which I had a promotion : 3 months free. I was supposed to pay 9,99€ until march and then 14,99€. This week-end I added another ...
  • 116 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 116 Views
  • 0 replies
  • 0 likes

subscription

I put in a code i got off facebook for a free 3 month trial and soon after the trial ended, i canceled my subscription. But every month i have still been getting charged 10 bucks. I dont even have the premium even though i get charged for it. I need ...

  • Newbie
  • I put in a code i got off facebook for a free 3 month trial and soon after the trial ended, i canceled my subscription. But every month i have still been getting charged 10 bucks. I dont even have th...
  • corkey3160
  • Newbie
  • 155 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 155 Views
  • 1 replies
  • 0 likes

Premium student discount

I have spotify (free) and am trying to upgrade to premium via the student discount. I entered my card info, name, school, etc. I am then informed that my "CSRF token is invaled" and am unable to sign up. Does anyone know what to do from here? I reall...

  • Newbie
  • I have spotify (free) and am trying to upgrade to premium via the student discount. I entered my card info, name, school, etc. I am then informed that my "CSRF token is invaled" and am unable to sign...
  • Ratkinson2
  • Newbie
  • 366 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 366 Views
  • 2 replies
  • 0 likes

Subscription

I am a new premium member and my new phone will not let me sign in. It tells me there is already an account with that name. Yes I am pressing the right button and I have Un installed and reinstalled the app. I have not been able to get this resolved....

  • Casual Listener
  • I am a new premium member and my new phone will not let me sign in. It tells me there is already an account with that name. Yes I am pressing the right button and I have Un installed and reinstalled ...
  • Loriwc
  • Casual Listener
  • 192 Views
  • 1 replies
  • 0 likes
  • Login
  • 192 Views
  • 1 replies
  • 0 likes

Family plan not working

When I login to my account, it says that I am a family subscriber (even got a notice of my renewal of $14.99). However, when I try to invite someone to be part of my family plan (my daughter) she gets the link, but it is just a regular login for Spot...

  • Casual Listener
  • When I login to my account, it says that I am a family subscriber (even got a notice of my renewal of $14.99). However, when I try to invite someone to be part of my family plan (my daughter) sh...
  • DWP
  • Casual Listener
  • 331 Views
  • 2 replies
  • 0 likes
  • Premium
  • 331 Views
  • 2 replies
  • 0 likes

Unable to change country via Gif card

Hi I can not change country of my account. Please help. Current country of the account - Lithuania. Now I have Italy gift card (bought in Sardinia) and would like to change country to Italy. What I do:1 Go to 'Get Premium'2 Changed country to Italy3 ...

  • Newbie
  • Hi   I can not change country of my account. Please help.   Current country of the account - Lithuania. Now I have Italy gift card (bought in Sardinia) and would like to change cou...
  • Ma35
  • Newbie
  • 877 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 877 Views
  • 5 replies
  • 0 likes

Friends cannot see my recent Top Artists!!

While I can see my and other people's top played artists, they can't see mine. I have checked both publish my activity on spotify + show my current top artists so cannot see what is the problem and Spotify's customer care team are totally useless to ...

  • Casual Listener
  • While I can see my and other people's top played artists, they can't see mine.   I have checked both publish my activity on spotify + show my current top artists so cannot see what is the prob...
  • noideaaa
  • Casual Listener
  • 302 Views
  • 1 replies
  • 0 likes
  • Account
  • 302 Views
  • 1 replies
  • 0 likes

i can't long in from my iphone

i can't log in from my iphone as it says the password or the user are incorrect but i can access to my account online with the same user and password

  • Newbie
  • i can't log in from my iphone as it says the password or the user are incorrect but i can access to my account online with the same user and password
  • 105 Views
  • 0 replies
  • 0 likes
  • Premium
  • 105 Views
  • 0 replies
  • 0 likes

Unlink Account from Bose SoundTouch

HELP! I stayed in a holiday home a few months back and linked my account to a Bose SoundTouch device. I didnt unlink it when I left and now I cant remove it. Now there are other people in the house using my account and the music keeps cutting out all...

  • Newbie
  • HELP!   I stayed in a holiday home a few months back and linked my account to a Bose SoundTouch device.  I didnt unlink it when I left and now I cant remove it.     Now there ...
  • 1276 Views
  • 0 replies
  • 1 likes
  • Account
    Login
    Other
    Security
  • 1276 Views
  • 0 replies
  • 1 likes

spotify premium payment fails each month

Hi,Im a spotify user in the Netherlands and I've been using premium for a couple of months now. I've set up my account so that the payment should be made automatically each month, but every month I get a notice that the payment has failed and I have ...

  • Newbie
  • Hi, Im a spotify user in the Netherlands and I've been using premium for a couple of months now. I've set up my account so that the payment should be made automatically each month, but every month I...
  • Taylor
  • Community Legend
  • 375 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 375 Views
  • 1 replies
  • 1 likes

No Access to Account

Hi, Initially I created a Spotify account using my major e-mail address. Then I moved to the United States for 2 years where I created another account with my school e-mail. I access my US account through Facebook. Now I cannot access my old account,...

  • Newbie
  • Hi, Initially I created a Spotify account using my major e-mail address. Then I moved to the United States for 2 years where I created another account with my school e-mail. I access my US account th...
  • Taylor
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
  • 203 Views
  • 1 replies
  • 0 likes

removed my facebook

Hello,I recently removed my facebook amd now i can't use facebook anymore. I have made a new account, can you please transfer al my music from to username: m.lambeck-nl. I have a premium account included in my Phone bill. It's a shame if i can't us...

  • Newbie
  • Hello, I recently removed my facebook amd now i can't use facebook anymore. I have made a new account, can you please transfer al my music from <Snip-Email ~Anthony> to <Snip-Email&g...
  • Taylor
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • Premium
  • 184 Views
  • 1 replies
  • 0 likes

Not getting password reset link in email

I have tried to send a password reset link to my email but it is not coming through. My account may be set up under an old email address but I need to reset my password so I can access my premium account in my new device. Someone please help. I can't...

  • Casual Listener
  • I have tried to send a password reset link to my email but it is not coming through. My account may be set up under an old email address but I need to reset my password so I can access my premium acc...
  • Janinacountegan
  • Casual Listener
  • 359 Views
  • 3 replies
  • 0 likes
  • Account
  • 359 Views
  • 3 replies
  • 0 likes

Switching from regular subscription to student subscription

I am a student but I have the regular spotify subscription paying 9.99 a month. I want to switch over to the student version so that I will only have to pay 4.99 a month but I am not sure if I will be charged extra for that. I have to reenter in all ...

  • Newbie
  •  I am a student but I have the regular spotify subscription paying 9.99 a month. I want to switch over to the student version so that I will only have to pay 4.99 a month but I am not sure if I ...
  • kevin92294
  • Newbie
  • 149 Views
  • 1 replies
  • 0 likes
  • Premium
  • 149 Views
  • 1 replies
  • 0 likes

Change from montly to yearly payment?

Hi guys, Does anyone know how to change my premium subscription payment from montly to yearly? I can only find where I change HOW I pay, change creditcard no etc. Any ideas? Regards,Smulan

  • Newbie
  • Hi guys,   Does anyone know how to change my premium subscription payment from montly to yearly? I can only find where I change HOW I pay, change creditcard no etc. Any ideas?   Regards...
  • Bittencourt
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 159 Views
  • 1 replies
  • 0 likes