Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ak_7
  • Visitor
  • 383462 Views
  • 918 replies
  • 107 likes
  • Account
  • 383462 Views
  • 918 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1166566 Views
  • 119 replies
  • 111 likes
  • Account
  • 1166566 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 97162 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 97162 Views
  • 68 replies
  • 10 likes

Paid for premium, but it hasn't updated.

I have paid for Spotify premium and it hasn't updated. There is no confirmation email either. However the transaction is on my PayPal. What shall I do ???

  • Casual Listener
  • I have paid for Spotify premium and it hasn't updated. There is no confirmation email either. However the transaction is on my PayPal. What shall I do ???
  • Steph_B
  • Roadie
  • 243 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 243 Views
  • 3 replies
  • 0 likes

Gift subscription not emailed

Hi community. I bought a 1 year membership as a Christmas gift for a family member that was supposed to be emailed on Christmas Day. The person has not received any emails from Spotify (and yes junk mail has been checked) with regard to the gift. I a...

  • Newbie
  • Hi community. I bought a 1 year membership as a Christmas gift for a family member that was supposed to be emailed on Christmas Day. The person has not received any emails from Spotify (and yes junk ...
  • Steph_B
  • Roadie
  • 155 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 155 Views
  • 3 replies
  • 0 likes

My account does not load my Facebook friends

I believe that by accident I removed the selection of connecting with Facebook friends when I was accepting the terms to connect with Facebook. And now I cant find a place to change that and connect with friends.I already contacted the support twice ...

  • Casual Listener
  • I believe that by accident I removed the selection of connecting with Facebook friends when I was accepting the terms to connect with Facebook. And now I cant find a place to change that and connect ...
  • seankn_1
  • Newbie
  • 138 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 138 Views
  • 2 replies
  • 0 likes

Billed 10 Days early.

Hello, I started my first month of service on December 10th, and was billed again today, December 30th. Each time I was billed an entire months worth. One, I was not prepared to be billed ten days early, two, I was not paying for 20 days of service, ...

  • Casual Listener
  • Hello,   I started my first month of service on December 10th, and was billed again today, December 30th. Each time I was billed an entire months worth. One, I was not prepared to be bill...
  • Steph_B
  • Roadie
  • 365 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 365 Views
  • 5 replies
  • 0 likes

Subscription options?

HI, I have a premium subscription and pay 99 SEK/month. Seeing that I listen to Spotify fairly infrequently, I've been considering cancelling my subscription and opting for the free version. But I'd rather skip the ads if possible and wonder therefor...

  • Newbie
  • HI, I have a premium subscription and pay 99 SEK/month. Seeing that I listen to Spotify fairly infrequently, I've been considering cancelling my subscription and opting for the free version. But I'd ...
  • user-removed
  • Not applicable
  • 124 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 124 Views
  • 1 replies
  • 0 likes

strange music in my account, right one gone...

Hi Today I discovered, that most of my saved artists are gone, but instead weird stuff showed up, music I never listen to, mostly chaep and horrible hiphop and other crap, all added 3 days ago. Is there a way to see who logged into my account and whe...

  • Casual Listener
  • Hi   Today I discovered, that most of my saved artists are gone, but instead weird stuff showed up, music I never listen to, mostly chaep and horrible hiphop and other crap, all added 3 days a...
  • rhonings
  • Casual Listener
  • 136 Views
  • 6 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 136 Views
  • 6 replies
  • 0 likes

Solved!! Payment

So I clicked on a ad back in December that said Spotify premium 99 cents for three months. It billed me December and pending for January 9.99. How do you fix that. Thas not right.

  • Newbie
  • So I clicked on a ad back in December that said Spotify premium 99 cents for three months. It billed me December and pending for January 9.99. How do you fix that. Thas not right.
  • jeessica16
  • Casual Listener
  • 221 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 221 Views
  • 4 replies
  • 0 likes

SPOT8FY HAS CHARGED ME 3 TIMES THIS MONTH

i NEED TO BE CONTACTED IMMEDIATELY AND OF COURSE i WAS UNAWARE THAT SPOTIFY DIDNT HAVE AN ACTUAL NUMBER WHERE THEY COULD BE REACHED, WOULD LIKE TO GET MY MONEY BACK AND JUST PAY ONE PAYMENT OF $4.99 FOR MY STUDENT SUBSCRIPTION. THIS IS UPSETTING ME I...

  • Newbie
  • i NEED TO BE CONTACTED IMMEDIATELY AND OF COURSE i WAS UNAWARE THAT SPOTIFY DIDNT HAVE AN ACTUAL NUMBER WHERE THEY COULD BE REACHED, WOULD LIKE TO GET MY MONEY BACK AND JUST PAY ONE PAYMENT OF $4.99 ...
  • JoeThomas
  • Community Legend
  • 388 Views
  • 1 replies
  • 0 likes
  • Account
  • 388 Views
  • 1 replies
  • 0 likes

Forgot username and old email. Actually HELP me delete my account

So I had a premium account under an old email address that I forgot. I ended up deleting the app off my phone before canceling my premium subscription, and I'm still getting charged monthly, even though I'm not using spotify. It's sooooo helpful that...

  • Casual Listener
  • So I had a premium account under an old email address that I forgot. I ended up deleting the app off my phone before canceling my premium subscription, and I'm still getting charged monthly, even tho...
  • Bigwilly4201970
  • Casual Listener
  • 113 Views
  • 1 replies
  • 0 likes
  • Account
  • 113 Views
  • 1 replies
  • 0 likes

Account delete

I am wondering on how to delete a spotify account. I made the account through Facebook and forgot the password to it. And it's still paying for the subscription. Any ideas or tips?

  • Newbie
  • I am wondering on how to delete a spotify account. I made the account through Facebook and forgot the password to it. And it's still paying for the subscription. Any ideas or tips?
  • JoeThomas
  • Community Legend
  • 108 Views
  • 1 replies
  • 0 likes
  • Premium
  • 108 Views
  • 1 replies
  • 0 likes

New phone, now my account says it's free, no premium? ?

Just got a new phone, and tried to get my account logged in, but says I don't have premium. Chance it might be under a different account but can't find a way to figure it out. Help!!! I miss my music

  • Newbie
  • Just got a new phone, and tried to get my account logged in, but says I don't have premium. Chance it might be under a different account but can't find a way to figure it out. Help!!! I miss my music
  • JoeThomas
  • Community Legend
  • 204 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 204 Views
  • 2 replies
  • 0 likes

Delete/kill/cancel my Account for ever!

Hello, i wrote to:kundendienst_de@spotify.comoffice@spotify.com to delete/kill/cancel my Account for ever.But not the german support writes back and delete my account also the international mailadress. Please help me!Thanks!

  • Visitor
  • Hello,   i wrote to: kundendienst_de@spotify.com office@spotify.com   to delete/kill/cancel my Account for ever. But not the german support writes back and delete my account also the...
  • Bittencourt
  • Spotify Star
  • 692 Views
  • 13 replies
  • 0 likes
  • Login
  • 692 Views
  • 13 replies
  • 0 likes

Been charged twice after cancelled my premium

I have cancelled my premium account 2 months ago but still being charged ever since. Account name: girts mucins

  • Newbie
  • I have cancelled my premium account 2 months ago but still being charged ever since. Account name: girts mucins
  • Oreste
  • Composer
  • 134 Views
  • 1 replies
  • 0 likes
  • Account
  • 134 Views
  • 1 replies
  • 0 likes

Solved!! WAAAROM

WAAROM ALTIJD DIE ALBUMS DIE ER WEER AFGEHAALD WORDEN??????WAAROM ALTIJD EEN DOWNGRADE BIJ ELKE UPDATE??????WAAAAAAROOOOOOOOOOOMM???

  • Casual Listener
  • WAAROM ALTIJD DIE ALBUMS DIE ER WEER AFGEHAALD WORDEN?????? WAAROM ALTIJD EEN DOWNGRADE BIJ ELKE UPDATE?????? WAAAAAAROOOOOOOOOOOMM???
  • Nicj56
  • Casual Listener
  • 231 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
    Security
    Unlimited
  • 231 Views
  • 3 replies
  • 0 likes

Account Hacked

Hi, my account got hacked and someone changed the email. so i cant reset passwords because it just gets sent to that email. is there anyone i can talk to or a number i can call?

  • Newbie
  • Hi, my account got hacked and someone changed the email. so i cant reset passwords because it just gets sent to that email. is there anyone i can talk to or a number i can call?
  • user-removed
  • Not applicable
  • 233 Views
  • 3 replies
  • 0 likes
  • Account
  • 233 Views
  • 3 replies
  • 0 likes

Student Subscription

I am a student at John Tyler Community college and have tried to sign up for the student subscription but it doesn't recognize my info, how can this be fixed?

  • Casual Listener
  • I am a student at John Tyler Community college and have tried to sign up for the student subscription but it doesn't recognize my info, how can this be fixed?
  • Bittencourt
  • Spotify Star
  • 221 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 221 Views
  • 3 replies
  • 0 likes

HELP I'M SCARED...

cant use my spotify when im offline. i use my pre-paid code from red label to enjoy music on Spotify even if im offline but it dosen't work.

  • Newbie
  • cant use my spotify when im offline. i use my pre-paid code from red label to enjoy music on Spotify even if im offline but it dosen't work.
  • KatesHere
  • Community Legend
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Delete my account

Dear spotify, i'd like to delete my account but apparently you don't want users to leave. As i've seen with other users, if i try to delete my account through the "contact form" i get in an infinite loop. Can you please help me?

  • Visitor
  • Dear spotify, i'd like to delete my account but apparently you don't want users to leave. As i've seen with other users, if i try to delete my account through the "contact form" i get in an infinite ...
  • alessio_domini
  • Newbie
  • 216 Views
  • 5 replies
  • 0 likes
  • Account
  • 216 Views
  • 5 replies
  • 0 likes

Gifting issues

I am currently trying to gift a membership and I can't get past the first page. I fill out all the fields press continue and it takes me right back to the first page.

  • Casual Listener
  • I am currently trying to gift a membership and I can't get past the first page. I fill out all the fields press continue and it takes me right back to the first page.
  • Payojovo
  • Casual Listener
  • 128 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
    Subscription
    Unlimited
  • 128 Views
  • 3 replies
  • 0 likes

Solved!! Cancel my account

Hi there, I want to delete my account permanently. I have tried going through the contact form but I just recieve an automated response which doesn't help me at all. I understand Spotify doesn't want us to delete our accounts, however I only want to ...

  • Casual Listener
  • Hi there,   I want to delete my account permanently. I have tried going through the contact form but I just recieve an automated response which doesn't help me at all. I understand Spotify doe...
  • lukenolanharris
  • Casual Listener
  • 237 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 237 Views
  • 2 replies
  • 0 likes