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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83512 Views

29 replies

0 likes

  • 83512 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104652 Views

10 replies

3 likes

Account
Login
  • 104652 Views
  • 10 replies
  • 3 likes

How can i remove my facebook created spotify account?

How can I remove my facebook created spotify account (with username metzzz03). Because I am planning on linking my other premium spotify account to my facebook account.Thanks and regards.P.S.I only have an android phone (with spotify app) with me so ...

Newbie

How can I remove my facebook created spotify account (with username metzzz03). Because I am planning on linking my other premium spotify account to my facebook account.Thanks and regards. P.S. I on...

alohabeastie

Newbie

395 Views

1 replies

0 likes

Account
  • 395 Views
  • 1 replies
  • 0 likes

how do I cancel my account?

I emailed support and was referee to this community. My account shows I am on free however I am being charge $9.99/month. I signed up months ago but have actually never used the service. Just want to cancel account.

Visitor

I emailed support and was referee to this community. My account shows I am on free however I am being charge $9.99/month. I signed up months ago but have actually never used the service. Just want to...

user-removed

Not applicable

778 Views

5 replies

0 likes

Account
Subscription
  • 778 Views
  • 5 replies
  • 0 likes

Ads

Hi I've upgraded to premium so shouldn't my Spotify be ad free??

Casual Listener

Hi I've upgraded to premium so shouldn't my Spotify be ad free??

v8fords

Casual Listener

378 Views

2 replies

0 likes

Premium
  • 378 Views
  • 2 replies
  • 0 likes

Solved!! Wrong Album for Artits

Hi for Artist Azra: wrong artist, filing, inccorecthttps://play.spotify.com/artist/7yvHtuNexUtCcH3gz9yjVw The albums should be heere: https://en.wikipedia.org/wiki/Azra#DiscographyBoth Azrabecks and Bomba are not the same artist as Kad fazani lete. C...

Casual Listener

Hi for Artist Azra: wrong artist, filing, inccorect https://play.spotify.com/artist/7yvHtuNexUtCcH3gz9yjVw   The albums should be heere: https://en.wikipedia.org/wiki/Azra#Discograp...

bursttplaylists

Roadie

746 Views

5 replies

0 likes

Other
  • 746 Views
  • 5 replies
  • 0 likes

Solved!! Error in buying subscription

In December in Argentina was a promotion for the premium package for 3 months just $ 9 ( Argentina currency) , but I have already generated in my credit cardnormal subscription premium collection from February ($36). As I can make a claim for this er...

Newbie

In December in Argentina was a promotion for the premium package for 3 months just $ 9 ( Argentina currency) , but I have already generated in my credit cardnormal subscription premium collection fro...

kbrooksc

Community Legend

573 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 573 Views
  • 1 replies
  • 0 likes

disabling paypal auto debit but not cancelled subscription

I'm one of the loyal premium subscribers of spotify. I got curious with this scenario.I'm currently paying monthly using my paypal account and it is auto renew every month.what if let's say, I disabled the auto debit settings within my paypal account...

Newbie

I'm one of the loyal premium subscribers of spotify.   I got curious with this scenario. I'm currently paying monthly using my paypal account and it is auto renew every month. what if let's ...

kbrooksc

Community Legend

335 Views

1 replies

0 likes

Premium
Subscription
  • 335 Views
  • 1 replies
  • 0 likes

Charged twice - Different days to same account!

I was charged twice, both January 14th and January 15th for same account number. I would like to be reimbursed immediately, and speak with someone about this to make sure something I did won't reoccur. Thank you.

Newbie

I was charged twice, both January 14th and January 15th for same account number. I would like to be reimbursed immediately, and speak with someone about this to make sure something I did won't reoccu...

kbrooksc

Community Legend

373 Views

1 replies

0 likes

Subscription
  • 373 Views
  • 1 replies
  • 0 likes

Error in subscription

i subscribe with my Iphone in december with the 9.99€ promotion with one month free.- I cant see my account detail on my phone- I have been charged 12.99€ on january - My account on my laptop show a free accountWhat s wrong with my account ?ThxEmmanu...

Newbie

i subscribe with my Iphone in december with the 9.99€ promotion with one month free. - I cant see my account detail on my  phone - I have been charged 12.99€ on january  - My account on ...

kbrooksc

Community Legend

285 Views

1 replies

0 likes

Subscription
  • 285 Views
  • 1 replies
  • 0 likes

I pay for Premium, but all I am getting is the Free version?

My next billing date is scheduled for 1/26...I've been paying for Premium for years, and now my account is downgraded to the free version...but I still have a payment scheduled. WTF Spotify.

Newbie

My next billing date is scheduled for 1/26...I've been paying for Premium for years, and now my account is downgraded to the free version...but I still have a payment scheduled. WTF Spotify.

kbrooksc

Community Legend

275 Views

1 replies

0 likes

Account
Premium
Subscription
  • 275 Views
  • 1 replies
  • 0 likes

Charged for no reason?

I was charged $5.40 for no reason. My account is free one still. I need help! :0

Casual Listener

I was charged $5.40 for no reason. My account is free one still. I need help! :0

user-removed

Not applicable

583 Views

5 replies

0 likes

Account
  • 583 Views
  • 5 replies
  • 0 likes

Password problems!

Hey Spotify, here's the deal:So I decided to switch my Spotify account back to the one connected to my Facebook after using premium for a few months on a different email of mine. After doing this, I realized I had forgotten the password i used(and wa...

Newbie

Hey Spotify, here's the deal: So I decided to switch my Spotify account back to the one connected to my Facebook after using premium for a few months on a different email of mine. After doing this, ...

supertilapia

Newbie

400 Views

1 replies

0 likes

Account
  • 400 Views
  • 1 replies
  • 0 likes

Subscription premiun different country

Hello, I'm trying to get the premiun subscription in Mexico, but my credit cards are from Spain, and it doent's let me get it... as the meessage saids that i have to change the country of residece (to spain and i cant) or just change the credit cards...

Visitor

Hello,   I'm trying to get the premiun subscription in Mexico, but my credit cards are from Spain, and it doent's let me get it... as the meessage saids that i have to change the country of re...

user-removed

Not applicable

294 Views

1 replies

0 likes

Account
Login
Other
Premium
Subscription
  • 294 Views
  • 1 replies
  • 0 likes

Loggin in to my account

I have a spotify premium account that I can't log into. I don't have access to the email address that it's tied to and I can't cancel or log in because I don't remeber the password.

Newbie

I have a spotify premium account that I can't log into. I don't have access to the email address that it's tied to and I can't cancel or log in because I don't remeber the password.

bursttplaylists

Roadie

901 Views

1 replies

0 likes

Login
  • 901 Views
  • 1 replies
  • 0 likes

HELP PLEASE

I don't usualy post on forums like this, but this problem is honestly killing me. I am so frustrated I could pull my hair out and go into a crying fit. So a couple weeks ago, I heard a song on my "Discover Weekly" Playlist. AND I REMEMBER LOVING IT S...

Casual Listener

I don't usualy post on forums like this, but this problem is honestly killing me. I am so frustrated I could pull my hair out and go into a crying fit.   So a couple weeks ago, I heard a song ...

sugaaarkimberly

Casual Listener

1110 Views

2 replies

0 likes

artist
country
Music
Other
Pop
  • 1110 Views
  • 2 replies
  • 0 likes

Change mail adress ?

Hican anybody help me to change my email adress in my account, has been using my daughters spotify account for a year.....but it was stopped because she changed ethernet supplyer......so it suddently changed to Spotify freeNow i have paid for premium...

Newbie

Hi can anybody help me to change my email adress in my account, has been using my daughters spotify account for a year.....but it was stopped because she changed ethernet supplyer......so it suddent...

bursttplaylists

Roadie

594 Views

1 replies

0 likes

Account
  • 594 Views
  • 1 replies
  • 0 likes

GOOD DAY

HELLO, I AM HAVING TROUBLE LWITH THE APP SPOTIFY.THE PROBLEM IN WHICH I AM HAVING TROUBLE IS THAT I PAID FOUR TIMES ALREADY TO GET THE PREMIUM SPOTIFY SO THAT I CAN DOWNLOAD MUSIC AND PLAY IT WITHOUT INTERNET CONNECTION. NOW, EVERY TIME I TRY TO DOWN...

Newbie

HELLO, I AM HAVING TROUBLE LWITH THE APP SPOTIFY. THE PROBLEM IN WHICH I AM HAVING TROUBLE IS THAT I PAID FOUR TIMES ALREADY TO GET THE PREMIUM SPOTIFY SO THAT I CAN DOWNLOAD MUSIC AND PLAY IT WITHO...

MattSuda

Spotify Star

441 Views

1 replies

0 likes

  • 441 Views
  • 1 replies
  • 0 likes

I don't remember I used premium service of spotify, but I got charged.

Dear sir, I don't remember I used this service at all, but I got charged from May until Novermber.. I need to talk to your customer service, but I can't find phone number. Please advise. Thanks. // Jack

Newbie

Dear sir,   I don't remember I used this service at all, but I got charged from May until Novermber..   I need to talk to your customer service, but I can't find phone number.   ...

user-removed

Not applicable

346 Views

1 replies

0 likes

Subscription
  • 346 Views
  • 1 replies
  • 0 likes

Delete accounts

Hi there, I am a father of two, and have tried to invite both my daughters to become part of a family subscription from my account (Jesper Holland, jesperhojland@gmail.com). Having now tried for the most of the day to make the accounts work, I'm givi...

Newbie

Hi there, I am a father of two, and have tried to invite both my daughters to become part of a family subscription from my account (Jesper Holland, jesperhojland@gmail.com). Having now tried for...

user-removed

Not applicable

495 Views

3 replies

0 likes

Account
  • 495 Views
  • 3 replies
  • 0 likes

Only got 1 month of premium when I paid for the 3 month deal for $9.99

December 2014 I was offered the $0.99 for 3 months deal and absolutely loved it. This past December (2015) I was surprised but excited when I was offered $9.99 for 3 months! However my subscription canceled today, having lasted only a month. /: why y...

Newbie

December 2014 I was offered the $0.99 for 3 months deal and absolutely loved it. This past December (2015) I was surprised but excited when I was offered $9.99 for 3 months! However my subscription c...

user-removed

Not applicable

340 Views

1 replies

0 likes

Account
Premium
Subscription
  • 340 Views
  • 1 replies
  • 0 likes