Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi. I recently just purchased the Student Premium Discount. I logged in and started picking music for a playlist and once I started to saved offline it told me I didn't have the premium options but I have the free subscription. I went to my bank acco...
this is stupid but I have been using the 7 day trial and decided to sign up for the 30 day trial as well. I didn't want it to automatically renew afterwards so I stupidly cancelled my 30 day trial thinking I was already using it and I simply cancelle...
Help please all of my playlists have vanished includeing my old starred playlist with lots of my fav songs saved (300ish) in.there is now only one playlist appearing composed by someone called knutmarak??? which i did not follow. this is strange I ha...
I was charged for student Spotify but when I log on it isn't stating that I have premium HELP
Hello.I'd like to be contacted on my email.I cancelled my subscription A LONG TIME AGO !!!And you're still withdrawing money from my account. And in my account it also says i am free user (I don't even use your services anymore). In the account manag...
My premium accound has been paused, but when I check my bank account information, the payment came out last week. How can I contact Spotify to solve this problem? I am a student and really cannot afford to be paying for something I'm unable to use.
I previously was paying for the student subscription which is £4.99 untill I recieved an email saying that I would need to renew it, unfortuanely I cannot find the email to take me through how to renew it and now I am paying for premium.How do I rene...
I have been a long term user of spotify premium and I love the service. Back in November 2015 I changed mobile carriers to Vodafone Ireland and took up a plan with them that provided me with a "free" spotify account. Before I signed up I had a second...
Hi, I can't turn off shuffle even tho I click on now playing and turn the twisty arrows to white... I REALLY need to turn off shuffle for a party urgently, please can someone help!
I tried to upgrade to Premim, but I had changed my mind before completing the transaction. I was still charged and wanted to know if anyone else had something like this. I would like to get the tranaction voided.
I was not a student when I first started the premium account for spotify. Now I am a student and want to pay the $5 instead of the $10. Is that an option to switch? Thanks!
I gave my student name & school but it said I wasn't a student. It charged my cc & still don't have premium
I recently resubscribed to Spotofy Premium and was charged ~$10 even though the account is clearly listed as having qui****@live.unc.edu as the email address. Can I get any assistance, please?
I was trying to add a third person to the family package and it kept telling me that unfortunately there is no support at the moment and to make this type of change I needed to contact customer service team who can help me further. And then I went ba...
Please can anyone help. I am now on the 3rd month of paying 9.99 and still can't connect to sonos as my Spotify account still shows as free subscription. What do I do? I've deleted and added the app. I've raised 3 case ids with no responses. I've che...
Hi,as I know it should be possible to have more then 2 members of your family using your family abo.But if I try to add the 3 member I can not see the "Invite button".Can someone let me know what its wrong?Where should be this Invite link? Thanks so ...
Hello there I purcahsed the PlayStaion music premium offer for £1.99 for 2 months however it says I'm still free on my android and my computer does this offer only work on my PlayStation? if so why will charge me full premium price after the 2 months...
Hello, My spotify family subscription will end the 14/01/2016 and i can t renew my subscription on the paiement page.It keeps me saying that my bank has some trouble... I've tried with Paypal and my credit card. What's the problem ? My credit card is...
I have premium and my account overview saywhen but when I try and play a song it says only premium users can play songs. Please fix!
I have a Premium account through Telefonica Movistar in Spain. Is it possible to have the same service through Orange in Spain?Thank you