Announcements
Happy Values Week! Today we celebrate *Respect* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156205 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156205 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10605 Views
  • 3 replies
  • 10 likes
  • Security
  • 10605 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506595 Views
  • 985 replies
  • 112 likes
  • Account
  • 506595 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124451 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124451 Views
  • 74 replies
  • 12 likes

Family Premium Subscription

I have a premium subscription and I live in France (profile country = France)I want to add 2 members of my family in my subscription and go for a Family Premium subscripton.I then updated my subscriptoon to add 2 family members and I got the code for...

  • Newbie
  • I have a premium subscription and I live in France (profile country = France) I want to add 2 members of my family in my subscription and go for a Family Premium subscripton. I then updated my subs...
  • kbrooksc
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 314 Views
  • 1 replies
  • 0 likes

Student discount

If I already signed up for Spotify premium how do I get the student discount added to my account?

  • Newbie
  • If I already signed up for Spotify premium how do I get the student discount added to my account?
  • kbrooksc
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • Premium
  • 197 Views
  • 1 replies
  • 0 likes

too many commercials

my account for some reason is giving more commercials - an amount that i have never experienced before. i listen to 1 song, i get a commercial or the 30 min break option. sometimes i need to pause it because of my commute before the 30 mins are over....

  • Newbie
  • my account for some reason is giving more commercials - an amount that i have never experienced before. i listen to 1 song, i get a commercial or the 30 min break option. sometimes i need to pause it...
  • kbrooksc
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 253 Views
  • 1 replies
  • 0 likes

future evol

When is future new album gonna post? It came out today. It's called evol.

  • Casual Listener
  • When is future new album gonna post? It came out today. It's called evol.
  • kbrooksc
  • Community Legend
  • 12171 Views
  • 12 replies
  • 12 likes
  • Premium
  • 12171 Views
  • 12 replies
  • 12 likes

Subscription Cancellation

I've seen many post "Unable to cancel my subscription"! I have tried every suggestion and hought it was cancelled 5 months ago but they are still charging me, this is cazy! Any new suggestions? Thanks

  • Casual Listener
  •  I've seen many post "Unable to cancel my subscription"! I have tried every suggestion and hought it was cancelled 5 months ago but they are still charging me, this is cazy! Any new suggestions?...
  • kbrooksc
  • Community Legend
  • 348 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 348 Views
  • 3 replies
  • 0 likes

Subscription not activating

Ok, so to start this off, i paid for spotify premium on my iPad using an iTunes card (which usually works) and when i logged onto my pc and ipad, it says that my last payment didnt work, but i got a receipt for it? what is going on and how do i fix i...

  • Regular
  • Ok, so to start this off, i paid for spotify premium on my iPad using an iTunes card (which usually works) and when i logged onto my pc and ipad, it says that my last payment didnt work, but i got a ...
  • kbrooksc
  • Community Legend
  • 467 Views
  • 9 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 467 Views
  • 9 replies
  • 0 likes

I was charged when I shouldn't have been

I am a Rogers customer in Canada, and my spotify is linked to my Rogers account so Spotify should not be charging me monthly for premium, yet I have been charged every month. I'd really like to be refunded that money.

  • Casual Listener
  • I am a Rogers customer in Canada, and my spotify is linked to my Rogers account so Spotify should not be charging me monthly for premium, yet I have been charged every month. I'd really like to be re...
  • kbrooksc
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 213 Views
  • 1 replies
  • 0 likes

military using overseas... it wont let me use the app or buy premium?

okay so im stationed over seas and i always used spotify or pandora in the states. for about 4 months they let me use it her but now spotify wont let me use or pay for a subcition for the ukI do not know what to do. looking for advice

  • Newbie
  • okay so im stationed over seas and i always used spotify or pandora in the states. for about 4 months they let me use it her but now spotify wont let me use or pay for a subcition for the uk I do no...
  • kbrooksc
  • Community Legend
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

After deleting facebook account - Problem the signing in on Spotify

Hello folks, I've got a problem with signing in. I'm registered on spotify with my facebook account. Now I deleted my facebook account and it's not possible to log in on spotify.I tried the "further links" - it doesn't works, I'm always reconnected t...

  • Newbie
  • Hello folks,   I've got a problem with signing in. I'm registered on spotify with my facebook account. Now I deleted my facebook account and it's not possible to log in on spotify. I tried th...
  • kbrooksc
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 230 Views
  • 1 replies
  • 0 likes

Solved!! Family Plan Address Q

Hi There. I want to have my sister be on a Spotify family plan with me, but she doesn't "reside at the same physical address" as me. Can someone tell me, does this mean only for the billing address or the actual IP addresses are checked to be at the ...

  • Casual Listener
  • Hi There. I want to have my sister be on a Spotify family plan with me, but she doesn't "reside at the same physical address" as me.   Can someone tell me, does this mean only for the billing ...
  • kbrooksc
  • Community Legend
  • 1552 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 1552 Views
  • 1 replies
  • 0 likes

my phone reset and forgot the email I used

I need to know the email I have with my premium account

  • Visitor
  • I need to know the email I have with my premium account
  • kbrooksc
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
  • 210 Views
  • 1 replies
  • 0 likes

change facebook user

Hi, i changed the facebook account to fanpage and my spotify premium continue with this username. I have a new profile in facebook because the other i only use commercialy.How can i keep the spotify premium but use my new facebook account with this? ...

  • Newbie
  • Hi, i changed the facebook account to fanpage and my spotify premium continue with this username. I have a new profile in facebook because the other i only use commercialy. How can i keep the spotif...
  • kbrooksc
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 254 Views
  • 1 replies
  • 0 likes

Price increase?

I've been subscribed to premium for about 8 months now and this month the payment that was taken was $17.99 but still says it's only $16.99 per month on the accounts tab?Just curious as to why the price increase with no warning and why it's not showi...

  • Casual Listener
  • I've been subscribed to premium for about 8 months now and this month the payment that was taken was $17.99 but still says it's only $16.99 per month on the accounts tab? Just curious as to why the ...
  • miss-sash
  • Casual Listener
  • 1080 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1080 Views
  • 2 replies
  • 0 likes

Regarding 29 days offline renew on mobile

Hello, I have just recently upgarded to Premium because of the offline use for mobile. I noticed it says "You have 29 days before you go online"? I thought offline was permanent and did not need to do that??? I dropped Slacker to come to you guys. Ca...

  • Visitor
  • Hello,   I have just recently upgarded to Premium because of the offline use for mobile. I noticed it says "You have 29 days before you go online"? I thought offline was permanent and did no...
  • mike3889
  • Casual Listener
  • 1923 Views
  • 2 replies
  • 0 likes
  • 1923 Views
  • 2 replies
  • 0 likes

Getting premium with student discount and being charged 4 times

I just got spotify premium with student discount and I had issues getting the discount so when I finally qualified to get the discount I got charged 4 time 1 for the month and 3 for I don't know what but it is still pending on my card

  • Casual Listener
  • I just got spotify premium with student discount and I had issues getting the discount so when I finally qualified to get the discount I got charged 4 time 1 for the month and 3 for I don't know what...
  • Bittencourt
  • Spotify Star
  • 423 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 423 Views
  • 5 replies
  • 0 likes

Student Discount Problem

I attempted to sign up for the student discounted Premium account because I am a current student at Full Sail University. I put in my card information and I was charged the discounted fee. When I filled out the forum to verify I was a student it gave...

  • Newbie
  •  I attempted to sign up for the student discounted Premium account because I am a current student at Full Sail University. I put in my card information and I was charged the discounted fee. When...
  • baharrin
  • Newbie
  • 973 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 973 Views
  • 6 replies
  • 0 likes

Spotify in Brazil being charged in dollars

Why dispite I have a brazilian account, and contracted a Brazilian plan (in BRL), spotify is charging me in USD? How can I change it?

  • Newbie
  • Why dispite I have a brazilian account, and contracted a Brazilian plan (in BRL), spotify is charging me in USD? How can I change it?
  • Bittencourt
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 245 Views
  • 1 replies
  • 0 likes

Don't want Spotify to remember my username on public PCs

Hi, I hopoe someone can help:I use my spotify account at work, but don't want the whole company using it. Befor logging in, I disable the 'remember me' button but the spotify player still saves my username. How can I avoid this?I want the player to d...

  • Casual Listener
  • Hi,   I hopoe someone can help: I use my spotify account at work, but don't want the whole company using it. Befor logging in, I disable the 'remember me' button but the spotify player still ...
  • 1bla
  • Casual Listener
  • 2583 Views
  • 2 replies
  • 1 likes
  • Account
    Security
  • 2583 Views
  • 2 replies
  • 1 likes

It keeps on saying I'm trying to login in a different country

Hi my names Oscar.I was listening to music today when it suddenly my cut off. I checked & it seemed like I had been logged out.. I then tried to login but it told me that I was trying to login in a different time country.. I'm in California & Idk wha...

  • Newbie
  • Hi my names Oscar. I was listening to music today when it suddenly my cut off. I checked & it seemed like I had been logged out.. I then tried to login but it told me that I was trying to login ...
  • user-removed
  • Not applicable
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 173 Views
  • 1 replies
  • 0 likes