Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
81876 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
657327 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
738631 Views
18 replies
29 likes
I've cancelled my subscription, will I still get charged as its saying payment failed, we will try again to take payment. So do I need to set it up again even though I've cancelled it on my account
I've cancelled my subscription, will I still get charged as its saying payment failed, we will try again to take payment. So do I need to set it up again even though I've cancelled it on my account
125 Views
0 replies
0 likes
Hello Guys Unfortunately I lost my account password and was trying to recover it by email. I have full access to the email account registered in my account settings. Unfortunately, I don't receive the recovery email. I already checked my spam folder....
Hello Guys Unfortunately I lost my account password and was trying to recover it by email. I have full access to the email account registered in my account settings. Unfortunately, I don't r...
Community Legend
847 Views
5 replies
0 likes
For the past couple days I have been trying to upgrade my account to premium and then when I get to the page to type in my payment info it just has the two options, paying by credit card or pay pal and under those two options it just has the loading ...
For the past couple days I have been trying to upgrade my account to premium and then when I get to the page to type in my payment info it just has the two options, paying by credit card or pay pal a...
Newbie
362 Views
1 replies
0 likes
My account has been hacked and it appears that I am not the first. It also appears that there is no way to contact Spotify when this happens except online and from trawling the community it appears that users may get a response within 24 or 48 hours....
My account has been hacked and it appears that I am not the first. It also appears that there is no way to contact Spotify when this happens except online and from trawling the community it appears t...
Not applicable
252 Views
1 replies
0 likes
Due to my busy schedule I now rarely use Spotify (about once a week). I forgot to cancel my subscription this month and was charged today(14dec2015) . I would like to terminate immediately. May I seek my full refund?
Due to my busy schedule I now rarely use Spotify (about once a week). I forgot to cancel my subscription this month and was charged today(14dec2015) . I would like to terminate immediately. May I see...
Community Legend
161 Views
1 replies
0 likes
Please expand Spotify supporting countries and add Albania!
Please expand Spotify supporting countries and add Albania! 😊
181 Views
0 replies
0 likes
Hello, I guess a few months back I took a free trial for spotify primium and completely forgot about it. Today I got a notification on my phone notifiying me that I was charged $10. I don't use this service at all and I wish to get a full refund. I'v...
Hello, I guess a few months back I took a free trial for spotify primium and completely forgot about it. Today I got a notification on my phone notifiying me that I was charged $10. I don't ...
236 Views
0 replies
0 likes
I've had spotify for awhile but I just changed my password and somehow I can't save music offline. I tap available offline and it goes green then immediately grey it won't stay green. In account overview it says now offline deviceso but I knew for a ...
I've had spotify for awhile but I just changed my password and somehow I can't save music offline. I tap available offline and it goes green then immediately grey it won't stay green. In account over...
Casual Listener
247 Views
1 replies
0 likes
Hey!So me and my sister saw that new deal where you pay 0.99€ for a 3-month-subscription. Yesterday we decided to buy it for both her and my account. Her subscription was verified without any problems and she was able to use it right away, mine howev...
Hey! So me and my sister saw that new deal where you pay 0.99€ for a 3-month-subscription. Yesterday we decided to buy it for both her and my account. Her subscription was verified without any probl...
205 Views
0 replies
0 likes
Got an advertisement, 3 months for €9,99. Sounded great, clicked on it (I meet the named requirements) and I was able to pay using a giftcard. I also did a €0,01 transfer using Ideal to confirm my bank details. Afterwards I cashed another giftcard.So...
Got an advertisement, 3 months for €9,99. Sounded great, clicked on it (I meet the named requirements) and I was able to pay using a giftcard. I also did a €0,01 transfer using Ideal to co...
198 Views
0 replies
0 likes
Hi. My account on my iPad app shows premium but the web based one shows Spotify free I want to down grade back to free on my iPad app , but I can't see how to do that regaffs dave
Hi. My account on my iPad app shows premium but the web based one shows Spotify free I want to down grade back to free on my iPad app , but I can't see how to do that &nbs...
162 Views
0 replies
0 likes
I saw that my payment was due 12/13/15 but on 12/12/15 I paid for the $0.99 Three month plan. But yeaterday I was playing music as a premium member. Now today 12/14/15 I can't buy the Three month plan nor listen to music as a premium member. Help and...
I saw that my payment was due 12/13/15 but on 12/12/15 I paid for the $0.99 Three month plan. But yeaterday I was playing music as a premium member. Now today 12/14/15 I can't buy the Three month pla...
160 Views
0 replies
0 likes
I have been a premium customer for 2+ years and am up to date on my payments. Yet I haven't been able to log into my account for days. Desktop allows me to login then kicks me out in seconds with an error code that the password is wrong. Can't reset ...
I have been a premium customer for 2+ years and am up to date on my payments. Yet I haven't been able to log into my account for days. Desktop allows me to login then kicks me out in seconds with an ...
173 Views
0 replies
0 likes
je dois fermer mon compte car il est inclus dans mon forfait mais lorsque jessai de le faire avec les etappe cela ne fonctionne pas savez vous comment je peu le faire svp
je dois fermer mon compte car il est inclus dans mon forfait mais lorsque jessai de le faire avec les etappe cela ne fonctionne pas savez vous comment je peu le faire svp
Casual Listener
297 Views
2 replies
0 likes
I have just upgraded to premium. However, I am here also to have signed up for a trial. How can I verify I only have one charge.
I have just upgraded to premium. However, I am here also to have signed up for a trial. How can I verify I only have one charge.
Community Legend
215 Views
1 replies
0 likes
I cancelled my Spotify subscription about a week ago, maybe more, and then today I woke up, checked my bank account, and saw that I was charged ten dollars for Spotify. I checked my subscriptions on my account page, and it said I was still subscribed...
I cancelled my Spotify subscription about a week ago, maybe more, and then today I woke up, checked my bank account, and saw that I was charged ten dollars for Spotify. I checked my subscriptions on ...
179 Views
0 replies
0 likes
I used paypal to subscribe to the offer "3 months for 9.99 euros", and I received the email from paypal saying I made the payment, I don't have the 9.99 euros on my credit card account anymore, but spotify said the payment was unsuccessful so I still...
I used paypal to subscribe to the offer "3 months for 9.99 euros", and I received the email from paypal saying I made the payment, I don't have the 9.99 euros on my credit card account anymore, ...
191 Views
0 replies
0 likes
He tratado de renovar mi suscripción dos veces... y las dos veces me han generado el cargo a mi tarjeta pero recibo un error diciendo que hay problemas con mi banco y no se ha relizado el cargo cuando si lo han hecho... que hago?
He tratado de renovar mi suscripción dos veces... y las dos veces me han generado el cargo a mi tarjeta pero recibo un error diciendo que hay problemas con mi banco y no se ha relizado el cargo cuand...
186 Views
0 replies
0 likes
Hi - Please help! My original account has been hacked and email reassigned to a chinese email address 126.com I received an email from account-details-changed@spotify.com and tried to respond but have received no response. I had to set up a new accou...
Hi - Please help! My original account has been hacked and email reassigned to a chinese email address 126.com I received an email from account-details-changed@spotify.com and tried ...
174 Views
0 replies
0 likes
I messaged Spotify asking them to permanetly delete my account. I was directed here and the help pages as well. The help pages did not help me delete my account and I do not know what else to do.
I messaged Spotify asking them to permanetly delete my account. I was directed here and the help pages as well. The help pages did not help me delete my account and I do not know what else to do.
Roadie
332 Views
1 replies
0 likes
