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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • 11146330189
  • Casual Listener
  • 222328 Views
  • 731 replies
  • 70 likes
  • Account
  • 222328 Views
  • 731 replies
  • 70 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1111519 Views
  • 118 replies
  • 106 likes
  • Account
  • 1111519 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 58702 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 58702 Views
  • 61 replies
  • 8 likes

I can't change my country so the payment can't go through because country and credit card don't matc

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • A_Musicophile
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
  • 172 Views
  • 1 replies
  • 0 likes

My account has been reset to a free account but I am still paying for a premium family

PlanPremiumCountryNZ My Question or IssueLast week all my playlists disappeared on my phone. I logged in on my laptop to see what was happening, and it says that I am on a free account even though I have been subscribed to a family premium account fo...

  • Visitor
  • Plan Premium Country NZ   My Question or Issue Last week all my playlists disappeared on my phone.  I logged in on my laptop to see what was happening, and it says that I am on a free...
  • A_Musicophile
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 172 Views
  • 1 replies
  • 0 likes

i can't see my own profile

i tried and tried with different usernames but it didnt work only i can see my first spotify account, is the issue related to time i mean should i just wait 24 hours? i know that it is not about having premium any idea? thanks in advance

  • Casual Listener
  • i tried and tried with different usernames but it didnt work only i can see my first spotify account, is the issue related to time i mean should i just wait 24 hours? i know that it is not about havi...
  • Loxer
  • Spotify Star
  • 521 Views
  • 8 replies
  • 0 likes
  • Account
  • 521 Views
  • 8 replies
  • 0 likes

Canceling premium but don’t have ANY LOGIN INFO!

My Question or Issue My husband got a Spotify account but didn’t put in the right email and he doesn’t remember the user name or password!! He broke his phone and had to get a new one so now we don’t know the login. We have been charged for 4 months ...

  • Visitor
  • My Question or Issue   My husband got a Spotify account but didn’t put in the right email and he doesn’t remember the user name or password!! He broke his phone and had to get a new one so now...
  • Billy-J
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • Login
  • 189 Views
  • 1 replies
  • 0 likes

Been added to a family package when I haven't requested

Email address *snip* I was on a free account solo package. Got email saying I could upgrade to premium for 60 days. Did that then next thing I know £14.99 had been taken out of my account for a family package. This is absolutely DISGUSTING! I want re...

  • Visitor
  • Email address *snip*   I was on a free account solo package. Got email saying I could upgrade to premium for 60 days. Did that then next thing I know £14.99 had been taken out of my account fo...
  • Billy-J
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Security
    Subscription
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone else is using my account

PlanPremiumCountryPhilippinesDevice(iPhone 7)Operating System(iOS 11) My Question or IssueAs the subject states, someone else (I’m guessing from another country) has been using my spotify account for the past 2 weeks . Changed my password (yesterday)...

  • Casual Listener
  •     Plan Premium Country Philippines Device (iPhone 7) Operating System (iOS 11)   My Question or Issue As the subject states, someone else (I’m guessing from another count...
  • donbergaaas
  • Composer
  • 428 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 428 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Desktop][Other] Shuffle only shuffles one artist!

I have a playlist the entire back catalogue for 2 artists (Slayer and Municipal Waste) and when I hit shuffle, it only plays songs by Slayer. I tried clearing the queue, the sorting by title, but it's all **bleep**. The shuffle feature on Spotify is ...

  • Regular
  • I have a playlist the entire back catalogue for 2 artists (Slayer and Municipal Waste) and when I hit shuffle, it only plays songs by Slayer. I tried clearing the queue, the sorting by title, but it'...
  • Katerina
  • Spotify Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mixed up accounts

Hi there, I logged in at a friends place on her computer with my own account, and accidentally matched my facebook account with her Spotify account. Now it seems like we share the account: everytime we both try to use Spotify it pauses because the ac...

  • Newbie
  • Hi there,   I logged in at a friends place on her computer with my own account, and accidentally matched my facebook account with her Spotify account. Now it seems like we share the account: e...
  • Katerina
  • Spotify Legend
  • 588 Views
  • 4 replies
  • 1 likes
  • 588 Views
  • 4 replies
  • 1 likes

Superuser Contribution Account issues

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I have Spotify installed on my Lenovo laptop and Samsung tablet and have been usung it on ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I ...
  • Katerina
  • Spotify Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • Login
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify isn't logging in with Facebook, I've logged in once and it was fine but this time it doesn't

The moment I get into the account it gives me a black screen and it logs right out of it, how can I fix this pls PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) ...

  • Casual Listener
  • The moment I get into the account it gives me a black screen and it logs right out of it, how can I fix this pls  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbo...
  • Katerina
  • Spotify Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 305 Views
  • 1 replies
  • 0 likes

Solved!! How do i show my name instead of my username

Hey guys, I deactivated my facebook (which is what I used to make my spotify account), and ever since then my username (random numbers) shows up on my profile rather than my actual name. I reactivated my facebook and allowed spotify to process my fac...

  • Visitor
  • Hey guys,  I deactivated my facebook (which is what I used to make my spotify account), and ever since then my username (random numbers) shows up on my profile rather than my actual name. I rea...
  • user-removed
  • Not applicable
  • 351 Views
  • 3 replies
  • 0 likes
  • Account
  • 351 Views
  • 3 replies
  • 0 likes

Solved!! Offline music

Hi. I always use offline mode to listen to music. I have a list down and now when I want to listen in the street I can not because it does not let me enter spotify because I am not connected ... why i download the songs? I only have it for that momen...

  • Casual Listener
  • Hi.  I always use offline mode to listen to music. I have a list down and now when I want to listen in the street I can not because it does not let me enter spotify because I am not connected .....
  • Billy-J
  • Spotify Star
  • 697 Views
  • 7 replies
  • 0 likes
  • Login
  • 697 Views
  • 7 replies
  • 0 likes

Someone else has access to my account.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFor a while now I've had playlists show up on my account that I for sure didn't add. They are...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue For a w...
  • Billy-J
  • Spotify Star
  • 228 Views
  • 1 replies
  • 1 likes
  • Account
  • 228 Views
  • 1 replies
  • 1 likes

Solved!! will cancelling my subscription to make a new one delete my playlists?

PlanPremiumUS Deviceiphone XS My Question or Issueim trying to get the student bundle with premium and hulu and i am subscribed through Apple but i have to change it to Spotify, so if i cancel my subscription and then subscribe through spotify, will ...

  • Visitor
  • Plan Premium US   Device iphone XS     My Question or Issue im trying to get the student bundle with premium and hulu and i am subscribed through Apple but i have to change it...
  • Billy-J
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 254 Views
  • 1 replies
  • 0 likes

Can't Login to Spotify app

Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can login on the website but not the app. I've already reset my password and tried reinstalling the app, but nothin...

  • Regular
  •   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can login on the website but not t...
  • Billy-J
  • Spotify Star
  • 314 Views
  • 8 replies
  • 0 likes
  • Account
  • 314 Views
  • 8 replies
  • 0 likes

Change email to an existing account

I have an account with associated email: *snip*I have a second account with associated email: *snip*PlanFirst account is a Premium (Family) planSecond account is a Free planCountryFrance My Question or IssueHow can I set my first account with the ass...

  • Visitor
  • I have an account with associated email: *snip* I have a second account with associated email: *snip* Plan First account is a Premium (Family) plan Second account is a Free plan Country France ...
  • Billy-J
  • Spotify Star
  • 274 Views
  • 3 replies
  • 0 likes
  • Account
  • 274 Views
  • 3 replies
  • 0 likes

Password reset does not come to my email

PlanPremiumCountryUsaDevice(iPhone 10 My Question or Issuethis past week my account suddenly stopped working and I am unable to do the password reset. The email does not appear in my in box or spam.

  • Casual Listener
  • Plan Premium Country Usa Device (iPhone 10   My Question or Issue this past week my account suddenly stopped working and I am unable to do the password reset. The email does not appear i...
  • Billy-J
  • Spotify Star
  • 780 Views
  • 6 replies
  • 0 likes
  • Account
  • 780 Views
  • 6 replies
  • 0 likes

Superuser Contribution No se realiza mi pago con tarjeta de credito

No se actualizó mi pago premium familiar y al volver a insertar los datos de mi tarjeta de crédito me dice que el problema se debe a que mi tarjeta no está pasando. Pero no puede ser porque si he podido realizar otros pagos y mi tarjeta funciona en o...

  • Newbie
  • No se actualizó mi pago premium familiar y al volver a insertar los datos de mi tarjeta de crédito me dice que el problema se debe a que mi tarjeta no está pasando. Pero no puede ser porque si he pod...
  • marbelhdz-mx
  • Casual Listener
  • 854 Views
  • 5 replies
  • 0 likes
  • 854 Views
  • 5 replies
  • 0 likes

Solved!! Cannot upload photos to my Artist profile

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI am trying to upload some new photos to my Spoitfy Artist profile via artists.spotify.com. Previously I had uploaded photos just fine but now nothing will upload. I've tried...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue I am trying to upload some new photos to my Spoitfy Artist profile via artists.spotify.com. Previo...
  • Robert_W
  • Community Legend
  • 1066 Views
  • 1 replies
  • 0 likes
  • Account
  • 1066 Views
  • 1 replies
  • 0 likes

[Desktop][Radio] Radio on Windows App is just a playlist

Starting about 2 months ago I can no loger launch the real radio (that has thumbs up and thumbs down) from my Desktop APP. I need to start it on my phone in order to "Improve" the station. the Windows App Radio is just a play list that never changes ...

  • Casual Listener
  • Starting about 2 months ago I can no loger launch the real radio (that has thumbs up and thumbs down) from my Desktop APP. I need to start it on my phone in order to "Improve" the station. the Window...
  • Loxer
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • Desktop
    Radio
  • 241 Views
  • 1 replies
  • 0 likes