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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75987 Views

28 replies

0 likes

  • 75987 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93453 Views

9 replies

2 likes

Account
Login
  • 93453 Views
  • 9 replies
  • 2 likes

Superuser Contribution My accounts seems to be not up-to-date even tho my app is

Hi there, I just wanted to make a quick post here to show an issue that I noticed days ago. It's been a long time since I have had issues with the Spotify app, I missed some features like canvas and lyrics (I somehow got the lyrics back but I'm still...

Regular

Hi there, I just wanted to make a quick post here to show an issue that I noticed days ago.  It's been a long time since I have had issues with the Spotify app, I missed some features like canv...

MafeG

Spotify Legend

1078 Views

5 replies

1 likes

Account
  • 1078 Views
  • 5 replies
  • 1 likes

Superuser Contribution App on landline has no option to connect to FB

I don't see how to do this on the account even on the landline. How do I do it? There is nothing in the Apps tab to add apps.

Casual Listener

I don't see how to do this on the account even on the landline.  How do I do it?  There is nothing in the Apps tab to add apps.

MafeG

Spotify Legend

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify plays last played song by itself

Operating SystemAndroid My Question or IssueFor the last few weeks at random times in the middle of the night, Spotify has been starting on its own to play the last songs that I had been listening to without anyone touching my phone. Last night it pl...

Regular

Operating System Android   My Question or Issue For the last few weeks at random times in the middle of the night, Spotify has been starting on its own to play the last songs that I had been...

MafeG

Spotify Legend

2185 Views

11 replies

1 likes

Account
Premium
  • 2185 Views
  • 11 replies
  • 1 likes

Solved!!Superuser Contribution Connect

PlanFreeCountryIndiaDeviceOppo F15 My Question or IssueMusic played in Spotify is not audible in earphones while audio from other apps is clear in same earphones. What should i do?

Casual Listener

  Plan Free Country India Device Oppo F15   My Question or Issue Music played in Spotify is not audible in earphones while audio from other apps is clear in same earphones. What sh...

Ver

Spotify Legend

660 Views

1 replies

0 likes

Other
  • 660 Views
  • 1 replies
  • 0 likes

Banned community account

PlanPremiumCountryNL/UK/USMy account (not this one) was banned from the community.I would very much like to appeal the banning of my account. How may I do this please?

Visitor

Plan Premium Country NL/UK/US My account (not this one) was banned from the community. I would very much like to appeal the banning of my account. How may I do this please?    

Maxim

Spotify Star

700 Views

1 replies

0 likes

Account
  • 700 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist targeted

My playlist is being targeted. It is continuously being reported with the playlist name being deleted. No matter how often I change it back or to a different name, it gets reported IMMEDIATELY. It is just a hits playlist. The title is just saying it'...

Newbie

My playlist is being targeted. It is continuously being reported with the playlist name being deleted. No matter how often I change it back or to a different name, it gets reported IMMEDIATELY. It is...

Alex

Spotify Legend

463 Views

1 replies

0 likes

Account
Other
  • 463 Views
  • 1 replies
  • 0 likes

Superuser Contribution Copy/move playlists to another account?

Is there a way to copy or move some of my playlists to another spotify account please? PlanPremiumCountry UkDeviceNokia 8/PS4/lenovo/Sony avOperating SystemAndroid Oreo, Windows 10

Newbie

Is there a way to copy or move some of my playlists to another spotify account please?   Plan Premium Country  Uk Device Nokia 8/PS4/lenovo/Sony av Operating System Android Or...

Liam_Flint

Casual Listener

25345 Views

5 replies

0 likes

Account
  • 25345 Views
  • 5 replies
  • 0 likes

Superuser Contribution Songs not streaming through mobile data

PlanPremiumCountryAustralia DeviceiPhone 12 Pro MaxOperating System(iOS 15.1.1) My Question or IssueI’m having trouble streaming music on mobile data. The moment I switch from wifi to mobile data all the songs grey out. Happened 3 days ago. It works ...

Casual Listener

Plan Premium Country Australia  Device iPhone 12 Pro Max Operating System (iOS 15.1.1)   My Question or Issue I’m having trouble streaming music on mobile data. The moment I switc...

Mario

Spotify Legend

2569 Views

8 replies

5 likes

Account
Free
Other
Premium
Security
Subscription
Unlimited
  • 2569 Views
  • 8 replies
  • 5 likes

Superuser Contribution remote connection security issue

Hi My friend lives in other city and other country and he has my playing device on his account (because i gave him access some time ago when he was visitng me) so he is able to play music on this anytime from anywhere) I am not able to remove him fro...

Casual Listener

Hi    My friend lives in other city and other country and he has my playing device on his account  (because i gave him access some time ago when he was visitng me) so he is able to p...

Alex

Spotify Legend

788 Views

3 replies

0 likes

Security
  • 788 Views
  • 3 replies
  • 0 likes

Change Email...

My Question or Issue Hi, I'm trying to change the email on my account to another email of mine but it keeps saying that the email is already being used by another account. However, I deleted the other account that it was tied to so I'm wondering why ...

Newbie

My Question or Issue   Hi, I'm trying to change the email on my account to another email of mine but it keeps saying that the email is already being used by another account. However, I deleted...

AdamDamon

Community Legend

530 Views

1 replies

0 likes

Account
Login
  • 530 Views
  • 1 replies
  • 0 likes

How do I change the now playing color?

Help! I noticed that most gave my friends have different colors on the now playing thing. This never happens for me, and it just stays a solid gray. Does anyone know how to change this?

Newbie

Help! I noticed that most gave my friends have different colors on the now playing thing. This never happens for me, and it just stays a solid gray. Does anyone know how to change this?

Maxim

Spotify Star

3423 Views

1 replies

0 likes

Account
  • 3423 Views
  • 1 replies
  • 0 likes

Can’t log in

My downloaded Music hasn’t been playing offline for 3 days. I updated my iPhone, deleted the app, reinstalled, and now I can’t login. I reset my password and still can’t login. Message is “something went wrong try again later”PremiumCountryUSA Device...

Casual Listener

My downloaded Music hasn’t been playing offline for 3 days. I updated my iPhone, deleted the app, reinstalled, and now I can’t login. I reset my password and still can’t login. Message is “something ...

Kentaro1503

Casual Listener

1064 Views

4 replies

1 likes

Login
  • 1064 Views
  • 4 replies
  • 1 likes

Anmelden geht nicht. Irgendetwas ist schief gelaufen

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Bella_K

Composer

2813 Views

1 replies

0 likes

Login
  • 2813 Views
  • 1 replies
  • 0 likes

Solved!! Artist Profile Claim Leaves Two Profiles, Does not Merge

My Question or Issue Hey Community,we recently launched our first techno project on Spotify @ unbenannt unbekanntLaunched through a distributor, an artist profile was automatically created.We claimed the profile through our regular account (with the ...

Newbie

My Question or Issue   Hey Community, we recently launched our first techno project on Spotify @ unbenannt unbekannt Launched through a distributor, an artist profile was automatically cre...

Maxim

Spotify Star

746 Views

1 replies

0 likes

Account
  • 746 Views
  • 1 replies
  • 0 likes

Superuser Contribution "This address is already associated with an existing account ?"

Hello everyone!I'm having a really tiring problem with this Spotify thing....I created a premium Family account. The whole family has been listening to their music - no problems.Suddenly!Spotify sends an email asking me to change my password because ...

Regular

Hello everyone! I'm having a really tiring problem with this Spotify thing.... I created a premium Family account. The whole family has been listening to their music - no problems. Suddenly! Spot...

CarlosE

Spotify Legend

1150 Views

1 replies

0 likes

Account
Login
Security
  • 1150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with Log in after changing my password

Hi,I had problem to log in after i changed my password.First I changed my password sucessfuly and navigated to my account to the web browser, but I can't login to my phone and laptop.

Newbie

Hi, I had problem to log in after i changed my password. First I changed my password sucessfuly and navigated to my account to the web browser, but I can't login to my phone and laptop.

Elena

Moderator

983 Views

4 replies

0 likes

  • 983 Views
  • 4 replies
  • 0 likes

Cannot make a new account. What is this god-awful signup process?

I am trying to create a new Spotify account for the TV, so it's not linked to my own personal account so anyone can come and add their own stuff while they visit. Whatever. Should be simple. I have tried every legit email I have. I have even tried my...

Newbie

I am trying to create a new Spotify account for the TV, so it's not linked to my own personal account so anyone can come and add their own stuff while they visit. Whatever. Should be simple.   ...

Maxim

Spotify Star

427 Views

1 replies

0 likes

Account
  • 427 Views
  • 1 replies
  • 0 likes

Superuser Contribution Username Shown Publicly when not Logged in

PlanPremiumCountryUnited StatesDeviceDesktopOperating SystemWin 10 My Question or IssueFor privacy, I have my profile/display name set to random gibberish. My actual account name contains my real name, but my understanding is that is only visible to ...

Casual Listener

Plan Premium Country United States Device Desktop Operating System Win 10   My Question or Issue For privacy, I have my profile/display name set to random gibberish. My actual acc...

Kiril

Moderator

505 Views

1 replies

0 likes

Account
  • 505 Views
  • 1 replies
  • 0 likes

Can't change my country in Settings

PlanPremiumCountry: Belarus in the past, now - in Lithuania Device(Xiaomi redmi note 5 )Operating System(Android) My Question or IssueI can't change my country in the Settings. The problem is, when I update payment method, currency changes to Euros, ...

Newbie

  Plan Premium Country: Belarus in the past, now - in Lithuania   Device (Xiaomi redmi note 5 ) Operating System (Android)   My Question or Issue I can't change my country i...

Maxim

Spotify Star

461 Views

1 replies

0 likes

Account
  • 461 Views
  • 1 replies
  • 0 likes

Superuser Contribution CAN'T LOG IN ON DESKTOP APP

PlanFreeCountry USADeviceMac My Question or Issue One day I was logged out of the spotify app on my mac, and I've been unable to log back in since. My username and password (and logging in with facebook) works on the spotify website and the iPhone ap...

Music Fan

Plan Free Country  USA Device Mac     My Question or Issue  One day I was logged out of the spotify app on my mac, and I've been unable to log back in since.  My use...

jc007

Newbie

18379 Views

22 replies

0 likes

Login
  • 18379 Views
  • 22 replies
  • 0 likes