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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 403 Views
  • 0 replies
  • 6 likes
  • Security
  • 403 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 439626 Views
  • 970 replies
  • 108 likes
  • Account
  • 439626 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195245 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195245 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106828 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106828 Views
  • 70 replies
  • 11 likes

Customer support sent me here

I got a redeem code of Vodafone rewards as I choose the Spotify premium 30 days. Soo they sent me a code. And I've tried that code and it's telling me it's not valid. It's a brand new code. I've tried both lower case, higher case and even both togeth...

  • Newbie
  • I got a redeem code of Vodafone rewards as I choose the Spotify premium 30 days. Soo they sent me a code. And I've tried that code and it's telling me it's not valid. It's a brand new code. I've trie...
  • KatesHere
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • Account
  • 143 Views
  • 1 replies
  • 0 likes

I´m abroad, and my account doesen´t allow me to change the country :(

I have spotify free account, and when i try to edit the country , It just offers me the option of Spain (where i was registered at first), no more countries appear. Anyone can help me? Thank you so much!!

  • Newbie
  • I have spotify free account, and when i try to edit the country , It just offers me the option of Spain (where i was registered at first), no more countries appear.   Anyone can help me? &nbs...
  • Lachsak
  • Music Fan
  • 164 Views
  • 1 replies
  • 0 likes
  • Free
  • 164 Views
  • 1 replies
  • 0 likes

Solved!! Max mumber of saved albums

Hi,today i tried to save an album, but the application denied the operation, because there is no other space to save other music.I am not speaking about offline saving. So i decided to upgrade my spotify hoping that, in the premium version, there was...

  • Visitor
  • Hi, today i tried to save an album, but the application denied the operation, because there is no other space to save other music. I am not speaking about offline saving. So i decided to upgrade my...
  • user-removed
  • Not applicable
  • 321 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 321 Views
  • 2 replies
  • 0 likes

logging in after premium PLEASE HELP

now i had premium, but not any longer. Due to the fact I moved across the country to Las vegas from New jersey, I Cancelled all my accounts everywhere. For the time being at least. Now becuase I'm not premium any longer, It wont allow me to sign into...

  • Newbie
  • now i had premium, but not any longer. Due to the fact I moved across the country to Las vegas from New jersey, I Cancelled all my accounts everywhere. For the time being at least. Now becuase I'm no...
  • KatesHere
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Subscription
  • 178 Views
  • 1 replies
  • 0 likes

Charged Twice!

Hello. my account was charged and has been charded twice each month. since 8/12/15. Please resloved this quickly.Case #: 04649302Thank you.. Please Please hurry.. Someone help me.

  • Casual Listener
  • Hello.     my account was charged and has been charded twice each month. since 8/12/15. Please resloved this quickly. Case #: 04649302 Thank you.. Please   Please hurry.. Someon...
  • KatesHere
  • Community Legend
  • 194 Views
  • 3 replies
  • 0 likes
  • Account
  • 194 Views
  • 3 replies
  • 0 likes

Charged for premium subscription straight after free trial without warning of trial end date

I had a free trial of premium but I was then charged 9.99 without being asked if I'd like to carry on using the service. Is this normal? I replied stop straight after I received a text saying I've been charged. I'm not really sure what the benefits o...

  • Newbie
  • I had a free trial of premium but I was then charged 9.99 without being asked if I'd like to carry on using the service. Is this normal? I replied stop straight after I received a text saying I've be...
  • Lachsak
  • Music Fan
  • 137 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 137 Views
  • 1 replies
  • 0 likes

App

I can't use my spotify app, keeps coming up problem with connection. WiFi is on, an I have rebooted. I pay for premium an can't use at all.

  • Casual Listener
  • I can't use my spotify app, keeps coming up problem with connection. WiFi is on, an I have rebooted. I pay for premium an can't use at all.
  • Katies1
  • Casual Listener
  • 154 Views
  • 1 replies
  • 0 likes
  • Premium
  • 154 Views
  • 1 replies
  • 0 likes

Most of my songs have been removed from my "song" file and idky! :(

Hi, All! So the only songs showing up in my file are songs I have saved over the past three days. Everything from before that is gone. Many have suggested reinstalling the app. I have done this three times already and have had no success. However, al...

  • Casual Listener
  • Hi, All!    So the only songs showing up in my file are songs I have saved over the past three days. Everything from before that is gone. Many have suggested reinstalling the app. I have ...
  • Bittencourt
  • Spotify Star
  • 246 Views
  • 5 replies
  • 0 likes
  • 246 Views
  • 5 replies
  • 0 likes

Solved!! 3-month Subscription December Promo Issues

I subscribed to Spotify's 3-month promo on December 2015 but now Spotify wants me to pay for premium again! Is there a live chat support I can contact?

  • Casual Listener
  • I subscribed to Spotify's 3-month promo on December 2015 but now Spotify wants me to pay for premium again! Is there a live chat support I can contact?
  • rjlacanlaled
  • Casual Listener
  • 272 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 272 Views
  • 2 replies
  • 0 likes

cant upgrade to premium

I have been trying to upgrade to premium for a few weeks now but couldnt. everytime I try a credit card is says try another payment method or try again later. I have tried paying with 4 different credit cards and yet still the same results.

  • Newbie
  • I have been trying to upgrade to premium for a few weeks now but couldnt. everytime I try a credit card is says try another payment method or try again later. I have tried paying with 4 different cre...
  • KatesHere
  • Community Legend
  • 175 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 175 Views
  • 2 replies
  • 0 likes

Can't change country

Hey,I was at the Phillippines and changed my country to Phillipines. Now I'm back in Germany and I want to change back the country to Germany. It doesn't work! If I go to https://www.spotify.com/de/account/subscription/ and subscribe and choose Germa...

  • Newbie
  • Hey, I was at the Phillippines and changed my country to Phillipines. Now I'm back in Germany and I want to change back the country to Germany. It doesn't work! If I go to https://www.spotify.c...
  • djmikeystrange
  • Roadie
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 150 Views
  • 1 replies
  • 0 likes

I want a month try-out, but I have to pay 9,99 directly?

I want to get a spotify premium account, but first I'd like to try it out.But when I do that on the spotify website, they directly send me to iDeal to pay 9,99. But first month is for free? This message is from the Netherlands

  • Newbie
  • I want to get a spotify premium account, but first I'd like to try it out. But when I do that on the spotify website, they directly send me to iDeal to pay 9,99. But first month is for free?  ...
  • KatesHere
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 160 Views
  • 1 replies
  • 0 likes

Contact number

I need a contact PHONE number for an issue

  • Newbie
  • I need a contact PHONE number for an issue
  • KatesHere
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • Other
  • 259 Views
  • 1 replies
  • 0 likes

Can't login

I've had my phone for awhile and I got a new a few days ago. I've been trying to login to Spotify but it won't let me. I put forget password and I think it sends to my old email which I can't access either. Just want to cancel my subscription, move m...

  • Visitor
  • I've had my phone for awhile and I got a new a few days ago. I've been trying to login to Spotify but it won't let me. I put forget password and I think it sends to my old email which I can't access ...
  • Jordi
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • Premium
  • 187 Views
  • 1 replies
  • 0 likes

Migrating Spotify Account Data

So this is awkward... I got a divorce last year and my Spotify name had my married name on it. Now anyone who wants to follow me will see my old name and ask questions and that seems like maaaaybe a conversation I don't want to have just because some...

  • Newbie
  • So this is awkward...   I got a divorce last year and my Spotify name had my married name on it. Now anyone who wants to follow me will see my old name and ask questions and that seems like ma...
  • Jordi
  • Community Legend
  • 1162 Views
  • 1 replies
  • 0 likes
  • Account
  • 1162 Views
  • 1 replies
  • 0 likes

customizung playlist

https://partners.spotify.com/customizing-playlists/ It says on this website I should be able to custumize the image of my playlists, but I don't have the option to edit it?

  • Casual Listener
  • https://partners.spotify.com/customizing-playlists/   It says on this website I should be able to custumize the image of my playlists, but I don't have the option to edit it?
  • griff-in
  • Casual Listener
  • 164 Views
  • 2 replies
  • 0 likes
  • Other
  • 164 Views
  • 2 replies
  • 0 likes

Connection facebook

Even if i click to tab to connect the my Facebook and Spotify accounts, i can't do it. I allow the permissions and follow the steps however there is no connection.

  • Casual Listener
  • Even if i click to tab to connect the my Facebook and Spotify accounts, i can't do it. I allow the permissions and follow the steps however there is no connection.
  • gorkaekiza
  • Casual Listener
  • 253 Views
  • 2 replies
  • 0 likes
  • Account
  • 253 Views
  • 2 replies
  • 0 likes

Can't login

I've had my phone for awhile and I got a new a few days ago. I've been trying to login to Spotify but it won't let me. I put forget password and I think it sends to my old email which I can't access either. Just want to cancel my subscription, move m...

  • Visitor
  • I've had my phone for awhile and I got a new a few days ago. I've been trying to login to Spotify but it won't let me. I put forget password and I think it sends to my old email which I can't access ...
  • 337 Views
  • 0 replies
  • 0 likes
  • Premium
  • 337 Views
  • 0 replies
  • 0 likes

Activity not showing up Facebook

Anybody with the same problem? Tried everything. Logging off, deleted Facebook app and Spotify app. More with the same problem?

  • Newbie
  • Anybody with the same problem? Tried everything. Logging off, deleted Facebook app and Spotify app. More with the same problem?
  • Steph_B
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • Other
  • 215 Views
  • 1 replies
  • 0 likes

Solved!! I suscribe with the offer for three months and paid after a month

Hi. I suscribed by the offer for three months at 9,99€, but after a month I get a new paid in my paypal account, but in my account I get the correct info, my next paid is in 2016-3-9 (march - the first time was in december). How can I get a refund fo...

  • Casual Listener
  • Hi.   I suscribed by the offer for three months at 9,99€, but after a month I get a new paid in my paypal account, but in my account I get the correct info, my next paid is in 2016-3-9 (march ...
  • javiergobea
  • Casual Listener
  • 296 Views
  • 2 replies
  • 0 likes
  • Account
  • 296 Views
  • 2 replies
  • 0 likes