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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9845 Views
  • 3 replies
  • 9 likes
  • Security
  • 9845 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 492320 Views
  • 981 replies
  • 111 likes
  • Account
  • 492320 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213519 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213519 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122472 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122472 Views
  • 72 replies
  • 12 likes

Device password

I bought spotify premium so I could use app on my Smart TV. I use Facebook to login to Spotify. I wanted to create device password so I can login on Smart TV (there is no option to login via FB). After I click on link in mail to set up new password e...

  • Visitor
  • I bought spotify premium so I could use app on my Smart TV. I use Facebook to login to Spotify. I wanted to create device password so I can login on Smart TV (there is no option to login via FB). Aft...
  • user-removed
  • Not applicable
  • 1166 Views
  • 3 replies
  • 0 likes
  • Login
    Premium
  • 1166 Views
  • 3 replies
  • 0 likes

Random is not efficient

Hi,I'm a software engineer and I think that if I'm paying for a service, it should be a good one. I think that Spotify has a lot of good things, but the random in the playlists is not OK. How could be possible that a song repeats itself every 5 track...

  • Newbie
  • Hi, I'm a software engineer and I think that if I'm paying for a service, it should be a good one. I think that Spotify has a lot of good things, but the random in the playlists is not OK. How could...
  • 189 Views
  • 0 replies
  • 0 likes
  • Other
    Premium
  • 189 Views
  • 0 replies
  • 0 likes

How to use the same Card for a new account?

So, i canceled my suscription for my past account since it was linked to a facebook account that i want to disable. I registered to create this new account and i want to make it premium, buuut, the problem is it is rejecting my card because it was al...

  • Casual Listener
  • So, i canceled my suscription for my past account since it was linked to a facebook account that i want to disable.   I registered to create this new account and i want to make it premium, buu...
  • gorymeraz
  • Casual Listener
  • 1057 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1057 Views
  • 1 replies
  • 0 likes

Superuser Contribution Contact form not working

Hi I'm trying to delete my account and when I go through the help sction to bring up the contact foam, it just doesn't load up and just takes me back to the "Hello. How can we help you?" section. I have tried using different web browsers and via mobi...

  • Newbie
  • Hi I'm trying to delete my account and when I go through the help sction to bring up the contact foam, it just doesn't load up and just takes me back to the "Hello. How can we help you?" section. I h...
  • FTHISSSSSSS
  • Newbie
  • 1056 Views
  • 4 replies
  • 1 likes
  • Account
    Other
  • 1056 Views
  • 4 replies
  • 1 likes

purchased however still showing as free

Haven't received a receipt to any of my emails. I also started all the trouble shooting of logging out and also re installed the app. Nothing worked.

  • Newbie
  • Haven't received a receipt to any of my emails. I also started all the trouble shooting of logging out and also re installed the app. Nothing worked.
  • Bittencourt
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • Premium
  • 148 Views
  • 1 replies
  • 0 likes

Spotify premium not working on spotify app

ive had spotify premium for a while now and it all of a sudden stopped working. I had a payment issue and have corrected it but since then, it hasn't let me use premium. Under "Account type" it says "free" but when I click get premium, it says I am a...

  • Newbie
  • ive had spotify premium for a while now and it all of a sudden stopped working. I had a payment issue and have corrected it but since then, it hasn't let me use premium. Under "Account type" it says ...
  • Bittencourt
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 207 Views
  • 1 replies
  • 0 likes

Subscription

Hello,I wanted to start a subscription and I saw that there was a plan for students. Do you offer any plans for military? I am currently serving in the Airforce and I PCSed to Tokyo Japan. I've been using Spotify for years and I really want to upgrad...

  • Newbie
  • Hello, I wanted to start a subscription and I saw that there was a plan for students. Do you offer any plans for military? I am currently serving in the Airforce and I PCSed to Tokyo Japan. I've bee...
  • Bittencourt
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 204 Views
  • 1 replies
  • 0 likes

Somebody is using my account

On the recently played songs feature theres a bunch of songs that appear which I never played. its leading me to think somebody is using my account. My account was recently hacked a few weeks ago and they even chaged my email so i couldnt access it. ...

  • Casual Listener
  • On the recently played songs feature theres a bunch of songs that appear which I never played. its leading me to think somebody is using my account. My account was recently hacked a few weeks ago and...
  • Bittencourt
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
  • 163 Views
  • 1 replies
  • 0 likes

Changing over data/cache/music

Okay so i was wondering if theres a way we can contact spotify and ask them if theres any possible way take all the music and my premium from my current spotify (which i dont know the password to) to my old account which is the account im typing this...

  • Visitor
  • Okay so i was wondering if theres a way we can contact spotify and ask them if theres any possible way take all the music and my premium from my current spotify (which i dont know the password to) to...
  • Maradeí
  • Casual Listener
  • 238 Views
  • 2 replies
  • 0 likes
  • Account
  • 238 Views
  • 2 replies
  • 0 likes

Cuenta premium x 7 días pero tengo plan familiar

Hola! La semana pasada Seleccioné la cuenta premium por 7 días. Y a mediados de semana mi hermana me agregó al plan familiar. Ahora me aparece que mañana vence mi cuenta premium. Cuando empiezo a tener cuenta premium con mi hermana. Muchas gracias a ...

  • Newbie
  • Hola! La semana pasada Seleccioné la cuenta premium por 7 días. Y a mediados de semana mi hermana me agregó al plan familiar. Ahora me aparece que mañana vence mi cuenta premium. Cuando empiezo a ten...
  • 208 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 208 Views
  • 0 replies
  • 0 likes

Love the service but Support is Terrible. Just lost a customer :(

I simply cannot believe how bad the customer support is with Spotify. I really do love the service, but the support is absolutely horrible!! I have two Premium Accounts (one for myself and one for my wife). My wife actually had to login with her acco...

  • Casual Listener
  • I simply cannot believe how bad the customer support is with Spotify.  I really do love the service, but the support is absolutely horrible!!     I have two Premium Accounts (one f...
  • shiraklatzko
  • Newbie
  • 1159 Views
  • 6 replies
  • 4 likes
  • Account
    Premium
    Security
    Subscription
  • 1159 Views
  • 6 replies
  • 4 likes

Can't log in after creating account

I have signed up on spotify but now I am trying to log in and it keeps telling me that I already have an account with this email address. If thats the case, then why won't it just log me in?

  • Casual Listener
  • I have signed up on spotify but now I am trying to log in and it keeps telling me that I already have an account with this email address. If thats the case, then why won't it just log me in?
  • MzShawT
  • Casual Listener
  • 233 Views
  • 2 replies
  • 0 likes
  • Account
  • 233 Views
  • 2 replies
  • 0 likes

Unable to upgrade

Hello,I am unable to upgrade my account. I have tried 3 credit cards, all of them fail, and all of them are valid.

  • Newbie
  • Hello, I am unable to upgrade my account. I have tried 3 credit cards, all of them fail, and all of them are valid.
  • Ben5orange
  • Newbie
  • 187 Views
  • 2 replies
  • 0 likes
  • Premium
  • 187 Views
  • 2 replies
  • 0 likes

cannot re-subscribe Premium - credit card and paypal error

Hello, Today I have unsubscribed from premium spotify.My subscription is valid until 03 Feb.I realized that I want still have premium after that time. When I tred to re-enter credit card info i got error. The same situation is when I tried to subscri...

  • Newbie
  • Hello,   Today I have unsubscribed from premium spotify. My subscription is valid until 03 Feb. I realized that I want still have premium after that time. When I tred to re-enter credit card...
  • 131 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 131 Views
  • 0 replies
  • 0 likes

Problems with Credit card

Spotify seemed to have a problem taking my premium subscription from my credit card before Christmas and I decided to let it lapse as I don't use it much and there doesn't seem to be a family subscription for Canadians coming soon. So now I have been...

  • Newbie
  • Spotify seemed to have a problem taking my premium subscription from my credit card before Christmas and I decided to let it lapse as I don't use it much and there doesn't seem to be a family subscri...
  • 165 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 165 Views
  • 0 replies
  • 0 likes

Solved!! Accidentally Deleted All Songs in a Playlist

It took nearly a year for me to collec those songs and I tried to combine 2 playlists. I thought I added the songs into my other playlist. However, I hit delete button but could not see those songs in other playlist and could not get back them by UND...

  • Casual Listener
  • It took nearly a year for me to collec those songs and I tried to combine 2 playlists. I thought I added the songs into my other playlist. However, I hit delete button but could not see those songs i...
  • OviiiOne
  • Community Legend
  • 1427 Views
  • 6 replies
  • 0 likes
  • Account
  • 1427 Views
  • 6 replies
  • 0 likes

Please kick everyone using my account off

I gave my friend my password so she could use and every time I try to listen she changes the songs and won't let me listen to music. She will not log off and make her own account which makes me very mad, so please kick her off. Thank you

  • Newbie
  • I gave my friend my password so she could use and every time I try to listen she changes the songs and won't let me listen to music. She will not log off and make her own account which makes me very ...
  • Jason
  • Spotify Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • Account
  • 261 Views
  • 1 replies
  • 0 likes

transferring 2 paying premium accounts to get family discount

i already have a premium accout and my sister has another premium account, we would like to link them together and pay for the family sharing bundle instead of 2 seperate premium payments.. how can we link them and start paying for them in the family...

  • Newbie
  • i already have a premium accout and my sister has another premium account, we would like to link them together and pay for the family sharing bundle instead of 2 seperate premium payments.. how ...
  • user-removed
  • Not applicable
  • 298 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 298 Views
  • 2 replies
  • 1 likes

Movistar Spotify Premiun

Buenas, devido a un error con la facturación de movistar se ha cancelado mi suscripción premium. Me gustaría volver a disfrutar del servicio pero desde movistar no me dan una solución. ¿Me podéis ayudar?

  • Newbie
  • Buenas, devido a un error con la facturación de movistar se ha cancelado mi suscripción premium. Me gustaría volver a disfrutar del servicio pero desde movistar no me dan una solución. ¿Me podéis ayu...
  • Jason
  • Spotify Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 206 Views
  • 1 replies
  • 0 likes

cannot add two only one

I have signed up for Spotify Family with 3 slots - one for me, two for my daughters. I was able to send an e-mail to one daughter but I have been unable to send a second invite to my other daughter. The "invite" button seems to be missing from the Ad...

  • Newbie
  • I have signed up for Spotify Family with 3 slots - one for me, two for my daughters. I was able to send an e-mail to one daughter but I have been unable to send a second invite to my other daughter. ...
  • Jason
  • Spotify Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 159 Views
  • 1 replies
  • 0 likes