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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1456 Views
  • 0 replies
  • 7 likes
  • Security
  • 1456 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445053 Views
  • 970 replies
  • 108 likes
  • Account
  • 445053 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198675 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198675 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108052 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108052 Views
  • 70 replies
  • 11 likes

Please, DELETE my account

Hi there. I've been trying to delete my Spotify account since a lot of time, but it seems impossible. After having filled the contact form, which simply redirects me to the same page (which links me to the contact form, which redirects to the same pa...

  • Visitor
  • Hi there.   I've been trying to delete my Spotify account since a lot of time, but it seems impossible. After having filled the contact form, which simply redirects me to the same page (which ...
  • Ox1
  • Roadie
  • 213 Views
  • 2 replies
  • 0 likes
  • Account
  • 213 Views
  • 2 replies
  • 0 likes

I can't seem to change my email info

I'm trying to exchange my email so i may reuse it for a premium account, without the secuirity limitations of the Facebook social media site....I have updated my Facebook email as instructed on the account page, it has been 48 hours and it has not up...

  • Visitor
  • I'm trying to exchange my email so i may reuse it for a premium account, without the secuirity limitations of the Facebook social media site.... I have updated my Facebook email as instructed on t...
  • KatesHere
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 153 Views
  • 1 replies
  • 0 likes

Cancel Spotify Family

Hello, How can I cancel my Spotify Family ? At this moment, I've an "empty slot" in my Spotify Family since 2 month. But I'm continue to pay for one slot + my "normal" subscription. What's wrong ? How can I cancel this "empty slot" without cancel my ...

  • Casual Listener
  • Hello,   How can I cancel my Spotify Family ?   At this moment, I've an "empty slot" in my Spotify Family since 2 month. But I'm continue to pay for one slot + my "normal" subscription....
  • Ox1
  • Roadie
  • 199 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 199 Views
  • 3 replies
  • 0 likes

unable to set password

Hi trying to set a password to login to devices other then with facebook. It sends me an email, which sends me to set password device page, i've tried putting in a few different passwords, all lower case, upper and lower, uper, lower, and numbers, bu...

  • Newbie
  • Hi trying to set a password to login to devices other then with facebook. It sends me an email, which sends me to set password device page, i've tried putting in a few different passwords, all lower ...
  • KatesHere
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
  • 213 Views
  • 1 replies
  • 0 likes

Chase Sapphire Not Working....AGAIN

I know this has been an issue, but it has once again appeared. I received an email that my premium status was on hold because of a payment issue (which I simply have set to autopay from my Sapphire card). Tried to go in and re-enter my credit card in...

  • Casual Listener
  • I know this has been an issue, but it has once again appeared. I received an email that my premium status was on hold because of a payment issue (which I simply have set to autopay from my Sapphire c...
  • jbssfelix
  • Casual Listener
  • 347 Views
  • 3 replies
  • 2 likes
  • Other
    Premium
    Subscription
  • 347 Views
  • 3 replies
  • 2 likes

No customer service number! Act of Congress to cancel account!!!

It took me WEEKS to have my account CLOSED with this company. Not having a customer service # should have been my first clue that Spotify was going to be a problem!!!! But I paid for the time I used the services and then we made the decision to finan...

  • Newbie
  • It took me WEEKS to have my account CLOSED with this company. Not having a customer service # should have been my first clue that Spotify was going to be a problem!!!! But I paid for the time I used ...
  • KatesHere
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
  • 164 Views
  • 1 replies
  • 0 likes

Did not receive a gift card - loading after payment

I wanted to get a 6 month gift card. My payment was through dotpay. It wen through - I got confirmation from dotpay, but the spotify page only shows "Loading please wait" And that the pay meant is getting processed. Normally it takes only few second ...

  • Casual Listener
  • I wanted to get a 6 month gift card. My payment was through dotpay. It wen through - I got confirmation from dotpay, but the spotify page only shows "Loading please wait" And that the pay meant is ge...
  • KatesHere
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 172 Views
  • 1 replies
  • 0 likes

Adding a non spotify member

My daughter and i are on the spotify premium 129.00 monthly plan. I want to add my husband who's trying spotify for the first time on a different device. How do i do that? Will i be charged twice since ill be using the same card?

  • Newbie
  • My daughter and i are on the spotify premium 129.00 monthly plan. I want to add my husband who's trying spotify for the first time on a different device. How do i do that? Will i be charged twice sin...
  • Taylor
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • Other
  • 152 Views
  • 1 replies
  • 0 likes

Student premium charge

Someone please help me. I have tried several times to contact Spotify but haven't received an answer only an automated answer. This is my problem... I tried to purchase the student premium and when I put all my credit card information in and tried to...

  • Visitor
  • Someone please help me. I have tried several times to contact Spotify but haven't received an answer only an automated answer. This is my problem... I tried to purchase the student premium and when I...
  • Taylor
  • Community Legend
  • 116 Views
  • 1 replies
  • 0 likes
  • Premium
  • 116 Views
  • 1 replies
  • 0 likes

accidentally upgraded to family.

Hi I accidentally upgraded to Spotify family.I thought I could share my playlists that way but I was wrong. I have no one to share with so it feels kind of stupid to pay for family package. How can I go back to my premium?

  • Newbie
  • Hi I accidentally upgraded to Spotify family. I thought I could share my playlists that way but I was wrong. I have no one to share with so it feels kind of stupid to pay for family package. How can...
  • Taylor
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
  • 225 Views
  • 1 replies
  • 0 likes

I wish I never SAW spotify

Spotify won't let me cancel this subscription that I didn't order in the FIRST PLACE!! THERE IS NO BUTTON FOR ME TO CANCEL!!

  • Casual Listener
  • Spotify won't let me cancel this subscription that I didn't order in the FIRST PLACE!! THERE IS NO BUTTON FOR ME TO CANCEL!!
  • Taylor
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 140 Views
  • 1 replies
  • 0 likes

Preço da assinatura premium

Estou realmente sem entender a política do Spotify. Primeiro vejo uma oferta pelo facebook de assinatura do premium por 1,99 nos três primeiros meses. Assino o Spotify contando com o que foi anunciado. Uma semana depois minha assinatura do premium é ...

  • Newbie
  • Estou realmente sem entender a política do Spotify. Primeiro vejo uma oferta pelo facebook de assinatura do premium por 1,99 nos três primeiros meses. Assino o Spotify contando com o que foi anunciad...
  • 165 Views
  • 0 replies
  • 0 likes
  • Premium
  • 165 Views
  • 0 replies
  • 0 likes

Cannot cancel my subscription

Hello, I recently got Spotify subscription as part of my Vodafone contract, i cannot use this until I cancel my exsiting Spotify subscription, issues below; 1. There is no 'cancel subscription' button on the subscription page of Spotify2. It shows as...

  • Regular
  • Hello,   I recently got Spotify subscription as part of my Vodafone contract, i cannot use this until I cancel my exsiting Spotify subscription, issues below;   1. There is no 'cancel s...
  • bre19
  • Casual Listener
  • 618 Views
  • 10 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 618 Views
  • 10 replies
  • 0 likes

premium dissapered

I payed for premium for 6 months via Swedbank and entered The code. Everything worked fine for like 2 weeks an Rhen dissapered. I should mention otroligt wass about The same time i got too usa (from sweden)I got a recipt from you With this text.Thank...

  • Casual Listener
  • I payed for premium for 6 months via Swedbank and entered The code. Everything worked fine for like 2 weeks an Rhen dissapered. I should mention otroligt wass about The same time i got too usa (from ...
  • Danielgudmarsso
  • Casual Listener
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 140 Views
  • 1 replies
  • 0 likes

Unable to change e-mail adress, default one is non-existing

So I'm trying to update my email adress in my profile because the current one there no longer exists.My facebook and spotify accounts are linked but the default emails are not the same.Facebook has the right one but spotify does not.When I try to cha...

  • Newbie
  • So I'm trying to update my email adress in my profile because the current one there no longer exists. My facebook and spotify accounts are linked but the default emails are not the same. Facebook h...
  • user-removed
  • Not applicable
  • 201 Views
  • 2 replies
  • 0 likes
  • Account
  • 201 Views
  • 2 replies
  • 0 likes

problem changing country

I am a spotify free userand want to change my country so that I have access to my music while I am travelling.However, when I go to settings I can only choose my home country. I remember though that it did work 2 month ago when I was in thailand (now...

  • Newbie
  • I am a spotify free userand want to change my country so that I have access to my music while I am travelling. However, when I go to settings I can only choose my home country. I remember though tha...
  • user-removed
  • Not applicable
  • 149 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 149 Views
  • 2 replies
  • 0 likes

Premium account withdrew funds then froze account saying I'm don't have premium

I've had a premium account for over a year and started having issues in the past few months. The latest being that my account was charged and paid but froze while playing telling me that my payment didn't go through and only giving me the option to d...

  • Casual Listener
  • I've had a premium account for over a year and started having issues in the past few months. The latest being that my account was charged and paid but froze while playing telling me that my payment d...
  • Hlbaird5
  • Casual Listener
  • 201 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 201 Views
  • 4 replies
  • 0 likes

Help- saved songs

I recently got a new iPhone and logged back into my Spotify account, and noticed all the songs I had saved from the past month are gone. They aren't on my desktop either. Can I get them back somehow?

  • Newbie
  • I recently got a new iPhone and logged back into my Spotify account, and noticed all the songs I had saved from the past month are gone. They aren't on my desktop either. Can I get them back somehow?
  • Bittencourt
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • Premium
  • 125 Views
  • 1 replies
  • 0 likes

Payment

Hey, I have tried to cancel my account for a while until I had more money and it still takes money out my my account. How do I stop this and get a. Refund?

  • Newbie
  • Hey, I have tried to cancel my account for a while until I had more money and it still takes money out my my account. How do I stop this and get a. Refund?
  • kbrooksc
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 132 Views
  • 1 replies
  • 0 likes

Payment Problem: "Oops, seems..."

Hello Spotify users and employees,I am attempting to sign back up for Spotify Premium (as Spotify unfortunately cancels my account every month for some reason unknown to me). When I went to sign back up again, I received the following message: "Oops,...

  • Newbie
  • Hello Spotify users and employees, I am attempting to sign back up for Spotify Premium (as Spotify unfortunately cancels my account every month for some reason unknown to me).  When I went to...
  • kbrooksc
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 170 Views
  • 1 replies
  • 0 likes