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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

285020 Views

529 replies

34 likes

Account
Free
  • 285020 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13575 Views

6 replies

11 likes

Security
  • 13575 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539397 Views

990 replies

114 likes

Account
  • 539397 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129513 Views

74 replies

12 likes

Account
Login
Premium
  • 129513 Views
  • 74 replies
  • 12 likes

My stupid Spotify account

I want to delete my Spotify account but it's not working!!P.S.- When I go to "about us" and then to "contact support" it's not working too!!!

Newbie

I want to delete my Spotify account but it's not working!! P.S.- When I go to "about us" and then to "contact support" it's not working too!!!

kbrooksc

Community Legend

218 Views

1 replies

0 likes

Account
  • 218 Views
  • 1 replies
  • 0 likes

Family plan

How can i switch my account and add a family member?

Casual Listener

How can i switch my account and add a family member?

kbrooksc

Community Legend

343 Views

2 replies

0 likes

Subscription
  • 343 Views
  • 2 replies
  • 0 likes

Account premium

Hi guys i logged as my Facebook account and now i want to connect a new smartphone( not mine) with my premium account but i can't because any email was sent to recovery it.Help me please

Newbie

Hi guys i logged as my Facebook account and now i want to connect a new smartphone( not mine) with my premium account but i can't because any email was sent to recovery it. Help me please 😉

kbrooksc

Community Legend

234 Views

1 replies

0 likes

Account
Login
Premium
  • 234 Views
  • 1 replies
  • 0 likes

Very disappointed with Spotify support on failed payment

I've been working with Spotify support for the past week via email on why my new Amex card is being rejected. Spotify is the only biller who's had any problems with the new card. Spotify's go-to response is "it's an issue you need to work out with yo...

Regular

I've been working with Spotify support for the past week via email on why my new Amex card is being rejected. Spotify is the only biller who's had any problems with the new card. Spotify's go-to resp...

kbrooksc

Community Legend

771 Views

10 replies

0 likes

Premium
Subscription
  • 771 Views
  • 10 replies
  • 0 likes

Solved!! Pay annually for student subscription?

The title kind of says it. I want to know if it's possible to pay student subscription annually. After Christmas this time of year I tend to have more money than at other times. So it would be easier if I could simply pay annually but I'd like to tak...

Visitor

The title kind of says it. I want to know if it's possible to pay student subscription annually. After Christmas this time of year I tend to have more money than at other times. So it would be easier...

kbrooksc

Community Legend

4531 Views

3 replies

1 likes

Account
Subscription
  • 4531 Views
  • 3 replies
  • 1 likes

Spotify removed my EP!!!

WTF??!! They claim that the hits were all coming from a limited number of devices and accused us of trying to kite our numbers. This is bull**bleep** as I have too much self-respect and too little time for such shenanigans. Also, they provided no sta...

Newbie

WTF??!! They claim that the hits were all coming from a limited number of devices and accused us of trying to kite our numbers. This is bull**bleep** as I have too much self-respect and too little ti...

Taylor

Community Legend

224 Views

1 replies

0 likes

Other
  • 224 Views
  • 1 replies
  • 0 likes

Charged

I was charged for a premium student account. The amount was $5.81. It showed up on my bank statement but I still do not have premium.

Newbie

I was charged for a premium student account. The amount was $5.81. It showed up on my bank statement but I still do not have premium.

Taylor

Community Legend

345 Views

1 replies

0 likes

Account
Premium
Subscription
  • 345 Views
  • 1 replies
  • 0 likes

Solved!! Card has been charged.

I tried to see if I could use the student premium. But first I had to add my card info, didn't think much of it. Cool ok maybe I have to do it to see if I can even get the student premium. I added all of the info and it said it was invalid. So I let ...

Casual Listener

I tried to see if I could use the student premium. But first I had to add my card info, didn't think much of it. Cool ok maybe I have to do it to see if I can even get the student premium. I added al...

sebastiankreuz

Spotify Legend

875 Views

5 replies

0 likes

  • 875 Views
  • 5 replies
  • 0 likes

Solved!! Doble cargo Spotify - Movistar

Hola, Soy cliente de Spotify Premium desde hace tiempo (importe de 9,99 €) y pago dicho importe directamente a Spotify. Con fecha de hoy he recibido una factura de Movistar por importe de 6,04 € por el servicio de Spotify, ya que al ser cliente de Mo...

Casual Listener

Hola, Soy cliente de Spotify Premium desde hace tiempo (importe de 9,99 €) y pago dicho importe directamente a Spotify. Con fecha de hoy he recibido una factura de Movistar por importe de 6,04 € ...

luis36

Newbie

1284 Views

10 replies

0 likes

  • 1284 Views
  • 10 replies
  • 0 likes

Finding other users

A few weeks ago I could not find one of my friends when I put their user name in the search bar. One of the community members helped me by way of telling me to input spotify:user:username. This worked and I was able to find my friend but now it has h...

Regular

A few weeks ago I could not find one of my friends when I put their user name in the search bar.  One of the community members helped me by way of telling me to input spotify:user:username.&nbsp...

SilverLad

Regular

267 Views

2 replies

0 likes

Account
  • 267 Views
  • 2 replies
  • 0 likes

Solved!! Re: Card has been charged.

It's been a while since I sought help here on "community help"...so I'm not sure exactly where to go for answers to my particular problem. I have had the regular subscription for several years now...and finally decided to try the Premium for a month ...

Visitor

It's been a while since I sought help here on "community help"...so I'm not sure exactly where to go for answers to my particular problem. I have had the regular subscription for several years now......

jean3601

Community Legend

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Device password

I bought spotify premium so I could use app on my Smart TV. I use Facebook to login to Spotify. I wanted to create device password so I can login on Smart TV (there is no option to login via FB). After I click on link in mail to set up new password e...

Visitor

I bought spotify premium so I could use app on my Smart TV. I use Facebook to login to Spotify. I wanted to create device password so I can login on Smart TV (there is no option to login via FB). Aft...

user-removed

Not applicable

1238 Views

3 replies

0 likes

Login
Premium
  • 1238 Views
  • 3 replies
  • 0 likes

Random is not efficient

Hi,I'm a software engineer and I think that if I'm paying for a service, it should be a good one. I think that Spotify has a lot of good things, but the random in the playlists is not OK. How could be possible that a song repeats itself every 5 track...

Newbie

Hi, I'm a software engineer and I think that if I'm paying for a service, it should be a good one. I think that Spotify has a lot of good things, but the random in the playlists is not OK. How could...

221 Views

0 replies

0 likes

Other
Premium
  • 221 Views
  • 0 replies
  • 0 likes

How to use the same Card for a new account?

So, i canceled my suscription for my past account since it was linked to a facebook account that i want to disable. I registered to create this new account and i want to make it premium, buuut, the problem is it is rejecting my card because it was al...

Casual Listener

So, i canceled my suscription for my past account since it was linked to a facebook account that i want to disable.   I registered to create this new account and i want to make it premium, buu...

gorymeraz

Casual Listener

1105 Views

1 replies

0 likes

Account
Other
Premium
  • 1105 Views
  • 1 replies
  • 0 likes

Superuser Contribution Contact form not working

Hi I'm trying to delete my account and when I go through the help sction to bring up the contact foam, it just doesn't load up and just takes me back to the "Hello. How can we help you?" section. I have tried using different web browsers and via mobi...

Newbie

Hi I'm trying to delete my account and when I go through the help sction to bring up the contact foam, it just doesn't load up and just takes me back to the "Hello. How can we help you?" section. I h...

FTHISSSSSSS

Newbie

1109 Views

4 replies

1 likes

Account
Other
  • 1109 Views
  • 4 replies
  • 1 likes

purchased however still showing as free

Haven't received a receipt to any of my emails. I also started all the trouble shooting of logging out and also re installed the app. Nothing worked.

Newbie

Haven't received a receipt to any of my emails. I also started all the trouble shooting of logging out and also re installed the app. Nothing worked.

Bittencourt

Spotify Star

204 Views

1 replies

0 likes

Premium
  • 204 Views
  • 1 replies
  • 0 likes

Spotify premium not working on spotify app

ive had spotify premium for a while now and it all of a sudden stopped working. I had a payment issue and have corrected it but since then, it hasn't let me use premium. Under "Account type" it says "free" but when I click get premium, it says I am a...

Newbie

ive had spotify premium for a while now and it all of a sudden stopped working. I had a payment issue and have corrected it but since then, it hasn't let me use premium. Under "Account type" it says ...

Bittencourt

Spotify Star

231 Views

1 replies

0 likes

Account
Premium
  • 231 Views
  • 1 replies
  • 0 likes

Subscription

Hello,I wanted to start a subscription and I saw that there was a plan for students. Do you offer any plans for military? I am currently serving in the Airforce and I PCSed to Tokyo Japan. I've been using Spotify for years and I really want to upgrad...

Newbie

Hello, I wanted to start a subscription and I saw that there was a plan for students. Do you offer any plans for military? I am currently serving in the Airforce and I PCSed to Tokyo Japan. I've bee...

Bittencourt

Spotify Star

222 Views

1 replies

0 likes

Subscription
  • 222 Views
  • 1 replies
  • 0 likes

Somebody is using my account

On the recently played songs feature theres a bunch of songs that appear which I never played. its leading me to think somebody is using my account. My account was recently hacked a few weeks ago and they even chaged my email so i couldnt access it. ...

Casual Listener

On the recently played songs feature theres a bunch of songs that appear which I never played. its leading me to think somebody is using my account. My account was recently hacked a few weeks ago and...

Bittencourt

Spotify Star

174 Views

1 replies

0 likes

Account
  • 174 Views
  • 1 replies
  • 0 likes

Changing over data/cache/music

Okay so i was wondering if theres a way we can contact spotify and ask them if theres any possible way take all the music and my premium from my current spotify (which i dont know the password to) to my old account which is the account im typing this...

Visitor

Okay so i was wondering if theres a way we can contact spotify and ask them if theres any possible way take all the music and my premium from my current spotify (which i dont know the password to) to...

Maradeí

Casual Listener

262 Views

2 replies

0 likes

Account
  • 262 Views
  • 2 replies
  • 0 likes