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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83177 Views

29 replies

0 likes

  • 83177 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104064 Views

10 replies

3 likes

Account
Login
  • 104064 Views
  • 10 replies
  • 3 likes

Student

I gave my student name & school but it said I wasn't a student. It charged my cc & still don't have premium

Newbie

I gave my student name & school but it said I wasn't a student. It charged my cc & still don't have premium

gnovella16

Roadie

512 Views

1 replies

0 likes

Premium
  • 512 Views
  • 1 replies
  • 0 likes

Account made with a student email charged regular price?

I recently resubscribed to Spotofy Premium and was charged ~$10 even though the account is clearly listed as having qui****@live.unc.edu as the email address. Can I get any assistance, please?

Newbie

I recently resubscribed to Spotofy Premium and was charged ~$10 even though the account is clearly listed as having qui****@live.unc.edu as the email address. Can I get any assistance, please?

gnovella16

Roadie

1264 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 1264 Views
  • 1 replies
  • 0 likes

Add 3 person to family package

I was trying to add a third person to the family package and it kept telling me that unfortunately there is no support at the moment and to make this type of change I needed to contact customer service team who can help me further. And then I went ba...

Newbie

I was trying to add a third person to the family package and it kept telling me that unfortunately there is no support at the moment and to make this type of change I needed to contact customer servi...

gnovella16

Roadie

649 Views

1 replies

0 likes

Account
  • 649 Views
  • 1 replies
  • 0 likes

Paying £9.99 month and account is still showing free and now no access to sonos!

Please can anyone help. I am now on the 3rd month of paying 9.99 and still can't connect to sonos as my Spotify account still shows as free subscription. What do I do? I've deleted and added the app. I've raised 3 case ids with no responses. I've che...

Newbie

Please can anyone help.  I am now on the 3rd month of paying 9.99 and still can't connect to sonos as my Spotify account still shows as free subscription.  What do I do? I've deleted and ...

gnovella16

Roadie

480 Views

1 replies

0 likes

Subscription
  • 480 Views
  • 1 replies
  • 0 likes

Can not invite more then 2 People to Family Abo

Hi,as I know it should be possible to have more then 2 members of your family using your family abo.But if I try to add the 3 member I can not see the "Invite button".Can someone let me know what its wrong?Where should be this Invite link? Thanks so ...

Newbie

Hi, as I know it should be possible to have more then 2 members of your family using your family abo. But if I try to add the 3 member I can not see the "Invite button". Can someone let me know ...

gnovella16

Roadie

259 Views

1 replies

0 likes

Account
Premium
  • 259 Views
  • 1 replies
  • 0 likes

Purchased Premium PlaySation offer but still says I'm free on android

Hello there I purcahsed the PlayStaion music premium offer for £1.99 for 2 months however it says I'm still free on my android and my computer does this offer only work on my PlayStation? if so why will charge me full premium price after the 2 months...

Newbie

Hello there I purcahsed the PlayStaion music premium offer for £1.99 for 2 months however it says I'm still free on my android and my computer does this offer only work on my PlayStation? if so why w...

gnovella16

Roadie

215 Views

1 replies

0 likes

Account
Free
Premium
  • 215 Views
  • 1 replies
  • 0 likes

Can t pay to renew my spotify family subscription

Hello, My spotify family subscription will end the 14/01/2016 and i can t renew my subscription on the paiement page.It keeps me saying that my bank has some trouble... I've tried with Paypal and my credit card. What's the problem ? My credit card is...

Casual Listener

Hello,   My spotify family subscription will end the 14/01/2016 and i can t renew my subscription on the paiement page. It keeps me saying that my bank has some trouble... I've tried with Pay...

ordeith444

Casual Listener

480 Views

2 replies

0 likes

Account
Premium
Subscription
  • 480 Views
  • 2 replies
  • 0 likes

Premium Account change

I have a Premium account through Telefonica Movistar in Spain. Is it possible to have the same service through Orange in Spain?Thank you

Newbie

I have a Premium account through Telefonica Movistar in Spain. Is it possible to have the same service through Orange in Spain? Thank you

gnovella16

Roadie

284 Views

1 replies

0 likes

Premium
Subscription
  • 284 Views
  • 1 replies
  • 0 likes

Premium

I've suscribed to premium on Christmas. NeXT day I've downloaded a whole playlist in my iPhone for my new year's trip. However, the minute I went out of internet, I couldn't listen to any song from the downloaded playlist. What happened??

Casual Listener

I've suscribed to premium on Christmas. NeXT day I've downloaded a whole playlist in my iPhone for my new year's trip. However, the minute I went out of internet, I couldn't listen to any song from t...

gnovella16

Roadie

230 Views

1 replies

0 likes

Premium
Subscription
Unlimited
  • 230 Views
  • 1 replies
  • 0 likes

Problems with family subscription

i have a family subscription and for some reason my girlfriend is not able to accept the invite, it keeps on using the free subscription. she have an existing account, but i wont Work? what to do, we have tried several times with different invite cod...

Casual Listener

i have a family subscription and for some reason my girlfriend is not able to accept the invite, it keeps on using the free subscription.   she have an existing account, but i wont Work? &nbs...

gnovella16

Roadie

265 Views

1 replies

0 likes

Account
Subscription
  • 265 Views
  • 1 replies
  • 0 likes

Spotify credit card payment problem! Oops, seems your card or payment provider is having a bad day

One month ago my credit card was accidentally canceled, so I lost my premium on Spotify, 2 weeks ago I've tried to upgrade my account back to premium, but every time this error message appears "Oops, seems your card or payment provider is having a ba...

Newbie

One month ago my credit card was accidentally canceled, so I lost my premium on Spotify, 2 weeks ago I've tried to upgrade my account back to premium, but every time this error message appears  ...

gnovella16

Roadie

456 Views

1 replies

0 likes

Account
Premium
Subscription
  • 456 Views
  • 1 replies
  • 0 likes

Spotify premium

The 9 peso offer, is it still available till now ?

Newbie

The 9 peso offer, is it still available till now ?

gnovella16

Roadie

198 Views

1 replies

0 likes

Premium
  • 198 Views
  • 1 replies
  • 0 likes

cancel premium not possible, receiving payment update notification despite correct giftcard payment

Hi,Due to a service from xs4all (spotify premium included), I need to downgrade my current spotify account from premium to free spotify account.. There is no option in my spotify settings to cancel the premium, i receive the message that the payment ...

Newbie

Hi, Due to a service from xs4all (spotify premium included), I need to downgrade my current spotify account from premium to free spotify account.. There is no option in my spotify settings to cancel...

gnovella16

Roadie

341 Views

1 replies

0 likes

Subscription
  • 341 Views
  • 1 replies
  • 0 likes

changing from family plan

Is it possible to go from the family premuim plan to normal premuim after the 3 month bonus offer without having to totally cancel the account thwn make a new one?

Newbie

Is it possible to go from the family premuim plan to normal premuim after the 3 month bonus offer without having to totally cancel the account thwn make a new one?

gnovella16

Roadie

264 Views

1 replies

0 likes

Premium
  • 264 Views
  • 1 replies
  • 0 likes

Gezinsabbonement

Beste, In december ging ik in op de aanbieding voor een gezinsabonnement. Ik voegde mijn echtgenote en mijn dochter toe. De aanbieding was dat het de eerste 3 maanden gratis zou zijn voor de gezinsleden.Nochtans hebt u voor de gezinsleden onmiddellij...

Newbie

Beste,   In december ging ik in op de aanbieding voor een gezinsabonnement.  Ik voegde mijn echtgenote en mijn dochter toe. De aanbieding was dat het de eerste 3 maanden gratis zou zijn ...

Flixx

Community Legend

382 Views

2 replies

0 likes

Other
  • 382 Views
  • 2 replies
  • 0 likes

Premium doesnt work before fue charge

Spotify made me a charge two times to my credit card and the Premium doesnt work.What can I do?...

Newbie

Spotify made me a charge two times to my credit card and the Premium doesnt work. What can I do?...

gnovella16

Roadie

288 Views

1 replies

0 likes

Account
Premium
Subscription
  • 288 Views
  • 1 replies
  • 0 likes

Problem paying via klarna

hey i've got this problem paying with Klarna: (german) Ups, Deine Karte oder Dein Zahlungsanbieter scheinen einen schlechten Tag zu haben. Keine Sorge, die Karte wurde nicht belastet. Versuchs noch mal oder verwende eine andere Zahlungsmethode. so vi...

Newbie

hey i've got this problem paying with Klarna:   (german)   Ups, Deine Karte oder Dein Zahlungsanbieter scheinen einen schlechten Tag zu haben. Keine Sorge, die Karte wurde nicht belast...

gnovella16

Roadie

1279 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 1279 Views
  • 1 replies
  • 0 likes

Bought Spotify Premium for 9,99(3Months) and After this Spotify Family

My Problem is I bought yesterday Premium for 3 Months and today I saw Spotify Family and bought it, because I think I can Buy it for the 4 Month but now I have the Problem That My Month are deleted. My Question: Can I reset My Premium to the 3Month a...

Newbie

My Problem is I bought yesterday Premium for 3 Months and today I saw Spotify Family and bought it, because I think I can Buy it for the 4 Month but now I have the Problem That My Month are deleted. ...

gnovella16

Roadie

277 Views

1 replies

0 likes

Premium
  • 277 Views
  • 1 replies
  • 0 likes

cant access account

hi i setup an account name with the name orangeone918 and i cant remember the email address or password i used to set it up.

Newbie

hi i setup an account name with the name orangeone918 and i cant remember the email address or password i used to set it up.

gnovella16

Roadie

222 Views

1 replies

0 likes

Account
Login
  • 222 Views
  • 1 replies
  • 0 likes

I wanted 3 months for 0,99 € but I got 7 days for free!!! :-(

Hello, what can I do?I wanted 3 months for 0,99 € but it came out 7 days for free.I tried to upgrade it but it seems to don't work... I submit my payment data but it comes back to the offer page... Can anybody help? Offer expires today

Newbie

Hello, what can I do? I wanted 3 months for 0,99 € but it came out 7 days for free. I tried to upgrade it but it seems to don't work... I submit my payment data but it comes back to the offer page....

gnovella16

Roadie

210 Views

1 replies

0 likes

Account
Premium
Subscription
  • 210 Views
  • 1 replies
  • 0 likes