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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

83168 Views

9 replies

2 likes

Account
Login
  • 83168 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

658919 Views

13 replies

4 likes

Account
  • 658919 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

740604 Views

18 replies

29 likes

  • 740604 Views
  • 18 replies
  • 29 likes

Spotidy charging 2x student, not getting premium.

This morning I tried to use the Spotify Student discount, but I didn't know it was for only college students, not high school students. I exited the page, and I didn't think it charged me, although I did put in my debit card information. About 20 min...

Newbie

This morning I tried to use the Spotify Student discount, but I didn't know it was for only college students, not high school students. I exited the page, and I didn't think it charged me, although I...

Oreste

Composer

246 Views

1 replies

0 likes

Subscription
  • 246 Views
  • 1 replies
  • 0 likes

Problem subscribing to Premium again

Hey, my name is Andres. I have the same problem. With no report, suddenly my premium account was cancelled. I tryed to subscribe again but is rejecting my card. I check with my bank and everything is ok. If theres any solution please let me know. Tha...

Casual Listener

Hey, my name is Andres.   I have the same problem. With no report, suddenly my premium account was cancelled. I tryed to subscribe again but is rejecting my card. I check with my bank and ever...

Oreste

Composer

262 Views

1 replies

0 likes

Account
Premium
Subscription
  • 262 Views
  • 1 replies
  • 0 likes

Solved!! Wrong facebook account

Hi, This weekend, I connected my spotify account to my girlfriend's iPad. His brother wanted to share a playlist, so I pressed on "Find Friends", which bring me to the Facebook Connection. I pressed on "Connect to Facebook", and it automatically conn...

Casual Listener

Hi,   This weekend, I connected my spotify account to my girlfriend's iPad. His brother wanted to share a playlist, so I pressed on "Find Friends", which bring me to the Facebook Connection. I...

Oreste

Composer

359 Views

1 replies

0 likes

Account
  • 359 Views
  • 1 replies
  • 0 likes

3 month trial lasted 5 days.

I signed up for the 3 month trial at 0.99$, and after 5 days it stopped working, said my 3 month trial was up, and i now need to pay the 9.99$/month. what a scam.

Newbie

I signed up for the 3 month trial at 0.99$, and after 5 days it stopped working, said my 3 month trial was up, and i now need to pay the 9.99$/month. what a scam. 

Oreste

Composer

243 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 243 Views
  • 1 replies
  • 0 likes

I've paid for premium but I'm still on free?

I paid for the 3 months for £0.99 this morning about 7:30am and it's now 6:45pm but I have still not going premium. I have contacted the support team by email but they have not replied.

Casual Listener

I paid for the 3 months for £0.99 this morning about 7:30am and it's now 6:45pm but I have still not going premium. I have contacted the support team by email but they have not replied.

zoxtoby-11

Casual Listener

321 Views

2 replies

0 likes

Subscription
  • 321 Views
  • 2 replies
  • 0 likes

Registered for 3 month $0.99 premium trial and being charged full price!

I just went to sign up for the 3 month trial where you pay $0.99/month, and the next thing I know I've got a message saying that the full $9.99 charge starts now! I'm definitely not ready for that - I really am still trying to decide if I want to sub...

Regular

I just went to sign up for the 3 month trial where you pay $0.99/month, and the next thing I know I've got a message saying that the full $9.99 charge starts now! I'm definitely not ready for that - ...

Oreste

Composer

333 Views

1 replies

1 likes

Account
Premium
Subscription
  • 333 Views
  • 1 replies
  • 1 likes

Cannot login to the app on Windows or iPhone, but I can login to the website

Hi all, I've tried using a different browser, logging out of facebook and logging in again, reseting my password (from the app), re-installing and re-starting spotify. I've also looked in the board and found someone with a very similar problem as me ...

Casual Listener

Hi all,   I've tried using a different browser, logging out of facebook and logging in again, reseting my password (from the app), re-installing and re-starting spotify.   I've also loo...

chaos_generator

Casual Listener

282 Views

1 replies

0 likes

Account
Premium
  • 282 Views
  • 1 replies
  • 0 likes

Premium

I wanted to buy a premium, but after I enter the password and click on the paypal confirm an empty window of spotify and nothing happens, what to do?

Casual Listener

I wanted to buy a premium, but after I enter the password and click on the paypal confirm an empty window of spotify and nothing happens, what to do?

Nico

Community Legend

386 Views

3 replies

0 likes

Account
Other
Premium
  • 386 Views
  • 3 replies
  • 0 likes

Can't get into my spotify premium account

When I go to my fidohub.CA link and am asked to enter my phone number to verify account it does not recognize my phone number why ? I phoned fido but they can't fix it .

Newbie

When I go to my fidohub.CA link and am asked to enter my phone number to verify account it does not recognize my phone number why ? I phoned fido but they can't fix it .

sebastiankreuz

Spotify Legend

360 Views

1 replies

0 likes

Premium
  • 360 Views
  • 1 replies
  • 0 likes

Can't Select USA when purchasing E-card

I want to buy an e-card. I have to select my country, USA. The default country is, of course Lithuania. When I click to select i get a large list of countries that is alphabatized and cuts off the page at S. I need to get to the U's so I can select m...

Regular

I want to buy an e-card.  I have to select my country, USA.  The default country is, of course Lithuania.  When I click to select i get a large list of countries that is alphabatized a...

udhoops

Regular

408 Views

5 replies

0 likes

Other
Premium
Subscription
  • 408 Views
  • 5 replies
  • 0 likes

Solved!! Premium on the wrong account

Turns out I have 2 spotify accounts and used the $0.99 promotion on the wrong account (not through facebook). I have cancelled the subscription and would like to re-order the promotion on my other account (through facebook) but once I enter my credit...

Newbie

Turns out I have 2 spotify accounts and used the $0.99 promotion on the wrong account (not through facebook). I have cancelled the subscription and would like to re-order the promotion on my other ac...

user-removed

Not applicable

985 Views

2 replies

0 likes

Account
Premium
Subscription
  • 985 Views
  • 2 replies
  • 0 likes

Charged but no account

I attempted to sign up for premium student account but was told my credentials did not qualify. Spotify still charged my account for the subscription fee. I need my account activated or my money refunded.

Newbie

I attempted to sign up for premium student account but was told my credentials did not qualify. Spotify still charged my account for the subscription fee. I need my account activated or my money refu...

Megmucheer09

Newbie

433 Views

2 replies

0 likes

Account
Subscription
  • 433 Views
  • 2 replies
  • 0 likes

No Contact Form To Complete to Get My Money Back! Cancelled Subscription & Was Still Charged!!

I canceled my subscription 2 weeks ago and was STILL charged today. When I go to the Help Section it says fill out the contact form but THERE IS NO CONTACT FORM! Does anyone know how to get in touch with these people? This is the 2nd time this has ha...

Newbie

I canceled my subscription 2 weeks ago and was STILL charged today. When I go to the Help Section it says fill out the contact form but THERE IS NO CONTACT FORM! Does anyone know how to get in touch ...

Oreste

Composer

224 Views

1 replies

0 likes

Subscription
  • 224 Views
  • 1 replies
  • 0 likes

Subscription Problem

Last year i decided to switch to premium and a few days ago.. automatically my premium membership has been dropped. When i try to apply again it said that it is from my card or provider. I've used the VISA Electron card to pay for my membership all y...

Newbie

Last year i decided to switch to premium and a few days ago.. automatically my premium membership has been dropped. When i try to apply again it said that it is from my card or provider. I've used th...

Oreste

Composer

240 Views

1 replies

0 likes

Premium
Subscription
  • 240 Views
  • 1 replies
  • 0 likes

Account problem

HelloI don't know how to close this account, can someone help me? 

Visitor

Hello I don't know how to close this account, can someone help me? 

user-removed

Not applicable

260 Views

2 replies

0 likes

Account
  • 260 Views
  • 2 replies
  • 0 likes

How to Remove My Music From Spotify As An Artist

Sorry if i'm posting thus in the wrong place, i find the Spotify Webstite reeeeally difficult to use. Ok so i'm a 15 year old Producer who recently released a song on spotify with the label "Sonik Sound Rec" but i hate the song i made and now i regre...

Casual Listener

Sorry if i'm posting thus in the wrong place, i find the Spotify Webstite reeeeally difficult to use.   Ok so i'm a 15 year old Producer who recently released a song on spotify with the label ...

AstroNinjaBen

Casual Listener

473 Views

2 replies

0 likes

Account
Other
  • 473 Views
  • 2 replies
  • 0 likes

30 days of premium free

I have had a 7 day free trial using premium. During this time I received an email saying I can continue using it for another 30 days free. When I click on this button it takes me to the '99 cents a month for 3 months' deal. Am I missing something?

Casual Listener

I have had a 7 day free trial using premium. During this time I received an email saying I can continue using it for another 30 days free. When I click on this button it takes me to the '99 cents a m...

Natd1-au

Casual Listener

1007 Views

4 replies

0 likes

Free
  • 1007 Views
  • 4 replies
  • 0 likes

Premium does't works

I paid premium to try 30 days but doesn't works and nobody's spotify solve my problem.I tried to restart and uninstall but nothing solves.

Newbie

I paid premium to try 30 days but doesn't works and nobody's spotify solve my problem. I tried to restart and uninstall but nothing solves.

Merik

Community Legend

271 Views

1 replies

0 likes

Premium
  • 271 Views
  • 1 replies
  • 0 likes

Facebook name and picture still linked

So I'm guessing my account was hacked because when I opened Spotify on my phone it showed another device available that was a PC I've never heard of. I went to my account and it was linked with some random persons Facebook. I then clicked sign out ev...

Casual Listener

So I'm guessing my account was hacked because when I opened Spotify on my phone it showed another device available that was a PC I've never heard of. I went to my account and it was linked with some ...

user-removed

Not applicable

428 Views

4 replies

0 likes

Security
  • 428 Views
  • 4 replies
  • 0 likes

Solved!! Subscripción con tarjetas de regalo

Hola yo soy nuevo en esto y quería preguntar porque me ofrecieron por facebook comprar una tarjeta de regalo (código) pero es de Estados Unidos y yo soy de Argentina. Mi duda es si me puede servir o no, porque yo no tengo tarjeta de crédito y mi únic...

Newbie

Hola yo soy nuevo en esto y quería preguntar porque me ofrecieron por facebook comprar una tarjeta de regalo (código) pero es de Estados Unidos y yo soy de Argentina. Mi duda es si me puede servir o ...

OviiiOne

Community Legend

751 Views

3 replies

0 likes

Premium
Security
  • 751 Views
  • 3 replies
  • 0 likes