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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ssydmarie
  • Visitor
  • 9245 Views
  • 2 replies
  • 9 likes
  • Security
  • 9245 Views
  • 2 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 483781 Views
  • 979 replies
  • 111 likes
  • Account
  • 483781 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211386 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211386 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121136 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121136 Views
  • 72 replies
  • 12 likes

Subscription

I changed my subscription last mont to a 50% off a month student version with my code and it said that it was confirmed but then I have been charged full price again I would like to be able to set my subscription up so it is 50% off and I would like ...

  • Casual Listener
  • I changed my subscription last mont to a 50% off a month student version with my code and it said that it was confirmed but then I have been charged full price again I would like to be able to set my...
  • Bittencourt
  • Spotify Star
  • 487 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 487 Views
  • 3 replies
  • 1 likes

refund

I already had spotify premium for only couple days and accidentally started the month over again so how do I get refund back on the second purchase of spotify premium?

  • Casual Listener
  • I already had spotify premium for only couple days and accidentally started the month over again so how do I get refund back on the second purchase of spotify premium?
  • juanrea1980
  • Newbie
  • 2603 Views
  • 10 replies
  • 0 likes
  • 2603 Views
  • 10 replies
  • 0 likes

I got premium but all I get is errors saying I have it

I got premium but all I get is errors saying I have it... Plz fix my acocunt

  • Visitor
  • I got premium but all I get is errors saying I have it... Plz fix my acocunt
  • kbrooksc
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 331 Views
  • 1 replies
  • 0 likes

spotify account got hacked

My spotify account got hacked. I whas doing groceries and my phone whas sending everytime a message that spotify is playing a song.When i got home i saw that spotify whas playing on a computer Matal and all my playlists where gone. That person also c...

  • Newbie
  • My spotify account got hacked. I whas doing groceries and my phone whas sending everytime a message that spotify is playing a song. When i got home i saw that spotify whas playing on a computer Mata...
  • kbrooksc
  • Community Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 339 Views
  • 1 replies
  • 0 likes

Creating a family account with two existing premium accounts

My sister and I have seperate existing premium spotify accounts. Our parents would now like to create their own account, and we would like to begin a family plan. How do I ensure both of our existing accounts are on the same family plan?

  • Newbie
  • My sister and I have seperate existing premium spotify accounts. Our parents would now like to create their own account, and we would like to begin a family plan. How do I ensure both of our existing...
  • kbrooksc
  • Community Legend
  • 479 Views
  • 1 replies
  • 0 likes
  • Premium
  • 479 Views
  • 1 replies
  • 0 likes

Being charged for premium when I don't have it

Could anyone help me, I originally had premium when my phone broke so I had to buy a new one. I logged back into Spotify and it said I'm using free but I'm still being charged monthly for thisThe contact sheet hasn't been helpful

  • Casual Listener
  • Could anyone help me, I originally had premium when my phone broke so I had to buy a new one. I logged back into Spotify and it said I'm using free but I'm still being charged monthly for this The c...
  • Alexxdimple72
  • Casual Listener
  • 514 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 514 Views
  • 4 replies
  • 0 likes

Charged too much

I am a student and have just began a subscription with spotify, there was no choice to get the student discount and I have been charged £10 rather than £5 for this month. Although I have just gone on unidays to subscribe through there and from next m...

  • Newbie
  • I am a student and have just began a subscription with spotify, there was no choice to get the student discount and I have been charged £10 rather than £5 for this month. Although I have just gone on...
  • kbrooksc
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 287 Views
  • 1 replies
  • 0 likes

Student Subscription

I was charged with the student discount subscription but it's doesn't show at my Spotify account. What should I do?

  • Newbie
  • I was charged with the student discount subscription but it's doesn't show at my Spotify account. What should I do?
  • kbrooksc
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 286 Views
  • 1 replies
  • 0 likes

Charged for student discount but didn't sign up?

I was in the middle of signing up until I realized high school students were not eligible. I had already put my credit card info in, so it charges me $4.99, however I still have Spotify free and never received an email receipt.

  • Newbie
  • I was in the middle of signing up until I realized high school students were not eligible. I had already put my credit card info in, so it charges me $4.99, however I still have Spotify free and neve...
  • kbrooksc
  • Community Legend
  • 437 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 437 Views
  • 1 replies
  • 0 likes

Problems with Paypal or Spotify

Hi guys,i tried to buy spotify Premium and spotify says i can use the free trial and then i have to pay. But when i pay on the Paypal site it sends me back to the agree with the agbs and pay now site.Why?can somone help me?

  • Newbie
  • Hi guys, i tried to buy spotify Premium and spotify says i can use the free trial and then i have to pay. But when i pay on the Paypal site it sends me back to the agree with the agbs and pay now si...
  • kbrooksc
  • Community Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 299 Views
  • 1 replies
  • 0 likes

Starred list still shows in web player but those songs missing from the songs list in the ap

I'm aware the shared list moved toyour music under songs but it's empty on the android app and desktop app but in the webplayer the starred is there with my songs.

  • Newbie
  • I'm aware the shared list moved toyour music under songs but it's empty on the android app and desktop app but in the webplayer the starred is there with my songs.
  • 275 Views
  • 0 replies
  • 0 likes
  • Account
  • 275 Views
  • 0 replies
  • 0 likes

How to revert to free while Spotify is not working?

How do I revert to free from premium subscription?Spotify is not working, just keeps rolling through all my playslists saying can't play current track to every song although I'm online. I don't want to pay for something that I can't use at the moment...

  • Regular
  • How do I revert to free from premium subscription? Spotify is not working, just keeps rolling through all my playslists saying can't play current track to every song although I'm online.  I don...
  • Mirei
  • Casual Listener
  • 722 Views
  • 6 replies
  • 0 likes
  • Subscription
  • 722 Views
  • 6 replies
  • 0 likes

Wrong payment

Hi, I didn't buy anything but you guys deduct me about $180Would you mind tell me what happen?

  • Casual Listener
  • Hi,  I didn't buy anything but you guys deduct me about $180 Would you mind tell me what happen? 
  • KatesHere
  • Community Legend
  • 761 Views
  • 3 replies
  • 0 likes
  • Account
  • 761 Views
  • 3 replies
  • 0 likes

Resetting my password on Spotify

Hi there! I signed up to Spotify directly on your website years ago (2011/2012?) using my Hotmail account. That account was hijacked a few years back and now my only log in is through my Facebook account. I'm also paying for a Premium account today s...

  • Newbie
  • Hi there! I signed up to Spotify directly on your website years ago (2011/2012?) using my Hotmail account. That account was hijacked a few years back and now my only log in is through my Facebook acc...
  • Bittencourt
  • Spotify Star
  • 464 Views
  • 3 replies
  • 0 likes
  • Other
  • 464 Views
  • 3 replies
  • 0 likes

No me funciona la suscripción premium

Tengo pago el premium y me aparece cuenta free

  • Newbie
  • Tengo pago el premium y me aparece cuenta free
  • OviiiOne
  • Community Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 338 Views
  • 1 replies
  • 0 likes

premium

I subscribed to premium almost a month ago. I'm not getting premium yet. I tried signing out and back in, Uninstalled and reinstalled but no change. I paid with PayPal and got a receipt from them but no receipt from spotify. What is going on? Why is ...

  • Casual Listener
  • I subscribed to premium almost a month ago. I'm not getting premium yet. I tried signing out and back in, Uninstalled and reinstalled but no change. I paid with PayPal and got a receipt from them but...
  • jean3601
  • Community Legend
  • 573 Views
  • 1 replies
  • 0 likes
  • Premium
  • 573 Views
  • 1 replies
  • 0 likes

Payment

Y am i being charged for a subscription already cancelled even tho originally iT WAS FREE...

  • Visitor
  • Y am i being charged for a subscription already cancelled even tho originally iT WAS FREE...
  • jean3601
  • Community Legend
  • 850 Views
  • 1 replies
  • 0 likes
  • Account
  • 850 Views
  • 1 replies
  • 0 likes

Deleting your account

Hi everyone! So some of you will be visiting these forums looking to delete your account. First, is there something we can help with? If you're just having trouble with your account, I'd having a quick search on these forums first. Odds are the solut...

  • Spotify
  • Spotify
  • Hi everyone! So some of you will be visiting these forums looking to delete your account.    First, is there something we can help with? If you're just having trouble with your acco...
  • jean3601
  • Community Legend
  • 268702 Views
  • 1093 replies
  • 14 likes
  • Account
  • 268702 Views
  • 1093 replies
  • 14 likes

Solved!! Unexpected change to my account

Hi all, I had the spotify premium free for six months through vodafone, i then continued with spotify premium with vodafone charging me for it through my phonebill. I opened my app today and i have been dropped from spotify premium to spotify free, m...

  • Casual Listener
  • Hi all,   I had the spotify premium free for six months through vodafone,  i then continued with spotify premium with vodafone charging me for it through my phonebill. I opened my app tod...
  • Laurenbambi
  • Casual Listener
  • 1222 Views
  • 2 replies
  • 0 likes
  • Account
  • 1222 Views
  • 2 replies
  • 0 likes