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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Vikost
  • Visitor
  • 223625 Views
  • 732 replies
  • 70 likes
  • Account
  • 223625 Views
  • 732 replies
  • 70 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1112042 Views
  • 118 replies
  • 106 likes
  • Account
  • 1112042 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 58885 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 58885 Views
  • 61 replies
  • 8 likes

Browse is Not Available Offline when I'm actually Online!

I recently arrived in South Africa on business and am a Premium account holder. Spotify worked for one day, and the second day this happened. My spotify on MAC and iPhone 6 says that I'm offline when I'm Online. It says I can not browse as I'm offlin...

  • Roadie
  • I recently arrived in South Africa on business and am a Premium account holder. Spotify worked for one day, and the second day this happened.  My spotify on MAC and iPhone 6 says that I'm off...
  • Musicologist
  • Roadie
  • 361 Views
  • 2 replies
  • 0 likes
  • Premium
  • 361 Views
  • 2 replies
  • 0 likes

Family invitation not possible

We upgraded to a Familiy account(premium) t last month. This month we tried to add another family member. But this was not possible for unknown reason. The "invite" bottom did not show up. We are today 2 member and want to increase this to 4. Any tip...

  • Newbie
  • We upgraded to a Familiy account(premium) t last month. This month we tried to add another family member. But this was not possible for unknown reason. The "invite" bottom did not show up. We are tod...
  • Nico
  • Community Legend
  • 88 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 88 Views
  • 1 replies
  • 0 likes

I am being charged twice after country change

Hello Spotify Support,I was living in Brazil 4 months ago and now I am living in Spain. Since I got here, I changed the country and the payment to my new Spanish credit card, however I am still being charged in my Brazilian credit card too.How can we...

  • Casual Listener
  • Hello Spotify Support, I was living in Brazil 4 months ago and now I am living in Spain. Since I got here, I changed the country and the payment to my new Spanish credit card, however I am still bei...
  • jaalcinojr
  • Casual Listener
  • 189 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 189 Views
  • 2 replies
  • 0 likes

Facebook deactivated & can't access spotify.

My Facebook was deactivated & now I can't access my account.I want everything transferred to a new profile I made but support isn't replied.Not sure what to do.

  • Casual Listener
  • My Facebook was deactivated & now I can't access my account. I want everything transferred to a new profile I made but support isn't replied. Not sure what to do.
  • BizzareCarmine
  • Casual Listener
  • 167 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 167 Views
  • 1 replies
  • 0 likes

Student Discount Change Account

I have a regular Premium subscription for my Spotify but I started going to a Univeristy. How can I change my payemtn option so I can start paying half instead of the full $9.99/month?

  • Newbie
  • I have a regular Premium subscription for my Spotify but I started going to a Univeristy. How can I change my payemtn option so I can start paying half instead of the full $9.99/month? 
  • Nico
  • Community Legend
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Failed to update payment details

Hi, My payment failed yesterday as my account was empty, but I got payed today, so i want to pay my Spotify subscription asap.However, when I tried to update payment details (just reenter my credit card info) it just says something went wrong.I don't...

  • Newbie
  • Hi,   My payment failed yesterday as my account was empty, but I got payed today, so i want to pay my Spotify subscription asap. However, when I tried to update payment details (just reenter ...
  • 110 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 110 Views
  • 0 replies
  • 0 likes

Spotify won't let me subscribe to premium

I've been a Spotify premium subscriber for several months, now. I recently changed my Visa-Debit card through my bank, and Spotify wouldn't let me update my payment info, citing a vague "something went wrong" message with no additional details. I tri...

  • Regular
  • I've been a Spotify premium subscriber for several months, now. I recently changed my Visa-Debit card through my bank, and Spotify wouldn't let me update my payment info, citing a vague "something we...
  • Bearses
  • Regular
  • 305 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 305 Views
  • 2 replies
  • 0 likes

payment

The strip on my card went out so i got a new one from the bank with different numbers so my subscription cant renew. When i go to put in the new card it says there is a problem. Ive done it multiple cards and get the same message. I have followed the...

  • Newbie
  • The strip on my card went out so i got a new one from the bank with different numbers so my subscription cant renew. When i go to put in the new card it says there is a problem. Ive done it multiple ...
  • Bearses
  • Regular
  • 107 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 107 Views
  • 1 replies
  • 1 likes

Account not registered

Pretty straightforward, for some reason whenever I try to log on to my main premium account it lets me in for 2 before throwing out and saying it wrong username or password, ofc I then proceeded to trying the reset password feature but it shortly sai...

  • Casual Listener
  • Pretty straightforward, for some reason whenever I try to log on to my main premium account it lets me in for 2 before throwing out and saying it wrong username or password, ofc I then proceeded to t...
  • 182 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
  • 182 Views
  • 0 replies
  • 0 likes

Charged a month later

I cancelled my account a month ago and still got charged, I followed all the steps in the contact form, but I complete it and it brings me right back to where I started, I want a phone number, or some place I can submit a ticket. I loved spotify unti...

  • Newbie
  • I cancelled my account a month ago and still got charged, I followed all the steps in the contact form, but I complete it and it brings me right back to where I started, I want a phone number, or som...
  • 57 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 57 Views
  • 0 replies
  • 0 likes

Problem Registering For Premium

I want to upgrade, but whenever I put in my card info it says oops please try again later. I've tried different browsers.I've tried on my iphone, but that subscription costs 12.99/month.I've done a 30 day trial already, but the only option is to do a...

  • Casual Listener
  • I want to upgrade, but whenever I put in my card info it says oops please try again later.   I've tried different browsers. I've tried on my iphone, but that subscription costs 12.99/month. ...
  • TLash02
  • Casual Listener
  • 158 Views
  • 3 replies
  • 0 likes
  • Premium
  • 158 Views
  • 3 replies
  • 0 likes

Can someone help please ?

I cant find and answer if its legal to use a VPN from other countries where spotify isnt available to use it, yes or no ? Thank you

  • Regular
  • I cant find and answer if its legal to use a VPN from other countries where spotify isnt available to use it, yes or no ? Thank you
  • 62 Views
  • 0 replies
  • 0 likes
  • Account
  • 62 Views
  • 0 replies
  • 0 likes

Spotify will not accept any of my payment methods

Hello, I have tried to re-sign up for Spotify premium because my credit card got canceled. However spotify will not accept any of my 3 credit cards, and I know they are not over the limit or canceled because I have use all three within the last coupl...

  • Casual Listener
  • Hello,   I have tried to re-sign up for Spotify premium because my credit card got canceled.  However spotify will not accept any of my 3 credit cards, and I know they are not over the li...
  • pnatoli
  • Casual Listener
  • 220 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 220 Views
  • 2 replies
  • 0 likes

Rogers Share Everything

I am a Rogers accountholder and I recently got Spotify Premium which I can share with 2 other people.I cannot figure out how to share or give them spotify premium though.Someone please tell me the exact steps how. Thanks!

  • Newbie
  • I am a Rogers accountholder and I recently got Spotify Premium which I can share with 2 other people. I cannot figure out how to share or give them spotify premium though. Someone please tell me th...
  • melissal0108
  • Newbie
  • 2801 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 2801 Views
  • 3 replies
  • 0 likes

Want to upgrade but none of my cards are working!

So i had the 4.99 student discount coming off of my credit card. for some reason they stopped debiting my card and when i tried to renew none of my credit cards work. helppppp

  • Newbie
  • So i had the 4.99 student discount coming off of my credit card. for some reason they stopped debiting my card and when i tried to renew none of my credit cards work. helppppp
  • kewkiemeelk
  • Newbie
  • 132 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 132 Views
  • 1 replies
  • 0 likes

"Can't play current track"

I can't play any of my music. The "Can't play current track" comes up in a blue banner at the top. I've recently changed from premium to a student premium account, so I still have premium, I'm just paying less.I've tried the high-quality streaming bu...

  • Newbie
  • I can't play any of my music. The "Can't play current track" comes up in a blue banner at the top.   I've recently changed from premium to a student premium account, so I still have premium, I...
  • sinapetersen
  • Gig Goer
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Solved!! payed but no premuim

Hello first why is it so hard to get support ? Oke but i have payed with paypal it is from my paypal ? but it never said that i get premuim it now some weeks ago but still nothing ? anybody support ? thats can help that i need to send a payment print...

  • Casual Listener
  • Hello first why is it so hard to get support ?   Oke but i have payed with paypal it is from my paypal ?   but it never said that i get premuim it now some weeks ago   but still ...
  • RodrigoFramrose
  • Newbie
  • 185 Views
  • 5 replies
  • 0 likes
  • Premium
  • 185 Views
  • 5 replies
  • 0 likes

Charged twice and STILL no premium

I decided to take advantage of the wonderful premium sevice that you all love to rave about in your persistent advertising. I was charged twice, and still have the status of 'free' on my account. Your customer service is aversive and is really lackin...

  • Visitor
  • I decided to take advantage of the wonderful premium sevice that you all love to rave about in your persistent advertising.  I was charged twice, and still have the status of 'free' on my acc...
  • Pahur8
  • Newbie
  • 93 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 93 Views
  • 1 replies
  • 0 likes

Account automatically renewed for Premium today. If I cancel...

So my account was automatically renewed TODAY for Premium ($10/month) after my 3-month for $0.99 promotion ended. If I cancel today, will I still have Premium benefits until the end of this month's bill cycle, or will my account be automatically back...

  • Newbie
  • So my account was automatically renewed TODAY for Premium ($10/month) after my 3-month for $0.99 promotion ended. If I cancel today, will I still have Premium benefits until the end of this month's b...
  • Nico
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 146 Views
  • 1 replies
  • 0 likes

renew

Helloi canceled my subscription but now i cant renew it .. it says "Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor galiba. Merak etme, senden hiç ücret alınmadı. Tekrar dene veya başka bir ödeme yöntemi kullan. "i dont understand what is wr...

  • Newbie
  • Hello i canceled my subscription but now i cant renew it ..  it says " Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor galiba. Merak etme, senden hiç ücret alınmadı. Tekrar dene vey...
  • 562 Views
  • 0 replies
  • 6 likes
  • Premium
    Subscription
  • 562 Views
  • 0 replies
  • 6 likes