Announcements

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • alberez57
  • Visitor
  • 171433 Views
  • 695 replies
  • 57 likes
  • Account
  • 171433 Views
  • 695 replies
  • 57 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1090310 Views
  • 118 replies
  • 104 likes
  • Account
  • 1090310 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Brimet316
  • Visitor
  • 51911 Views
  • 58 replies
  • 8 likes
  • Account
    Login
    Premium
  • 51911 Views
  • 58 replies
  • 8 likes

Help, I have been kicked out of my Spotify Account and don’t know email and password!

I have two Spotify accounts and I have been kicked out of my account with premium usage and thousands of songs i don’t have access to my old email address so can’t change passwords. So would need to change my email information but can’t without acces...

  • Newbie
  • I have two Spotify accounts and I have been kicked out of my account with premium usage and thousands of songs 😞     i don’t have access to my old email address so can’t change password...
  • OneByBoo
  • Community Legend
  • 972 Views
  • 1 replies
  • 0 likes
  • Premium
  • 972 Views
  • 1 replies
  • 0 likes

email used to regoster no longer valid

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I'm sorry if this has been discussed already but I could not find any answer. I have an a...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I'm...
  • Brunelicia
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • Login
  • 289 Views
  • 1 replies
  • 0 likes

I am not a robot verification

I have recently set up a family account but when the invited people try to sign up they cannot get past the I am not a robot verification. They have completed all steps correctly and the page shows a tick to confirm it is successful but then the page...

  • Casual Listener
  • I have recently set up a family account but when the invited people try to sign up they cannot get past the I am not a robot verification. They have completed all steps correctly and the page shows a...
  • A_Musicophile
  • Community Legend
  • 3782 Views
  • 3 replies
  • 0 likes
  • Account
  • 3782 Views
  • 3 replies
  • 0 likes

Some albums won't play

PlanPremiumCountryNetherlandsDeviceAndroid phone, Android BOX, receiver, webplayerOperating SystemAndroid 8, Windows 10 My Question or IssueSome albums won't play (not greyed out) from my account (on multiple devices). Tested with a friend yesterday,...

  • Visitor
  • Plan Premium Country Netherlands Device Android phone, Android BOX, receiver, webplayer Operating System Android 8, Windows 10   My Question or Issue Some albums won't play (not greye...
  • ListenToGlobal
  • Composer
  • 180 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 180 Views
  • 2 replies
  • 0 likes

Not sticking to playlist, playing a random band?

PlanPremiumCountryFranceI am trying to play a simple playlist, however it plays 1 song then it jumps to a completely unrelated band and will ONLY play that band. It's not always the same song or even album but seems stuck on that band. The only way I...

  • Casual Listener
  • Plan Premium Country France I am trying to play a simple playlist, however it plays 1 song then it jumps to a completely unrelated band and will ONLY play that band. It's not always the same so...
  • A_Musicophile
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 276 Views
  • 1 replies
  • 0 likes

I will be leaving Spotify after being a loyal subscriber for half a decade

PlanPremiumCountryUSADevicePC and Android My Question or IssueI will be leaving Spotify after the latest update. Removing my entire library for artist that I've only followed is unacceptable and anti-consumer. I also found out that even as a Premium ...

  • Newbie
  • Plan Premium Country USA Device PC and Android   My Question or Issue I will be leaving Spotify after the latest update. Removing my entire library for artist that I've only followed is ...
  • OneByBoo
  • Community Legend
  • 413 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 413 Views
  • 1 replies
  • 1 likes

I don't know what email my account is registered under

About a week ago now I was logged out of my Spotify account, and I've been unable to log back in. I'm greeted with a Error: 3 message, and then I'm asked to give my email so I can get a password reset. However, it seems the email I thought I had used...

  • Visitor
  •   About a week ago now I was logged out of my Spotify account, and I've been unable to log back in. I'm greeted with a Error: 3 message, and then I'm asked to give my email so I can get a passw...
  • OneByBoo
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 255 Views
  • 1 replies
  • 0 likes

family subscription new phone missing all my playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OneByBoo
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't find shuffle button

can't find shuffle button in playlist, I'm new to spotify and using android from india.

Screenshot_2019-06-04-17-40-35-17.png
  • Newbie
  • can't find shuffle button in playlist, I'm new to spotify and using android from india.   
  • Peter
  • Spotify Legend
  • 739 Views
  • 2 replies
  • 0 likes
  • Account
  • 739 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify not Logging in due to Smart Lock

PlanPremiumCountryUSDeviceNexus 6POperating SystemAndroid (Not sure which one) My Question or IssueSo I had an issue earlier where when I was playing music it would take me to different songs, and I would notice that it would be playing it on a diffe...

  • Newbie
  • Plan Premium Country US Device Nexus 6P Operating System Android (Not sure which one)       My Question or Issue So I had an issue earlier where when I was playing music it...
  • Peter
  • Spotify Legend
  • 7691 Views
  • 2 replies
  • 0 likes
  • Login
  • 7691 Views
  • 2 replies
  • 0 likes

Deleting Facebook account without losing Spotify account

I am planning on deleting my Facebook account. However, I created my Spotify account with my Facebook account. Is there any possibility on deleting my Facebook account (hence, remove the connection with Spotify) without losing all my music and playli...

  • Casual Listener
  • I am planning on deleting my Facebook account. However, I created my Spotify account with my Facebook account. Is there any possibility on deleting my Facebook account (hence, remove the connection w...
  • Bethany_Dawn
  • Community Legend
  • 334 Views
  • 3 replies
  • 0 likes
  • Account
  • 334 Views
  • 3 replies
  • 0 likes

New email on Facebook

I am planning on deleting one of my email accounts that I never use, the problem is that it is connected to my Facebook and through that Spotify (I created an account through Facebook).I already changed my email on Facebook but I cannot do it on Spot...

  • Casual Listener
  • I am planning on deleting one of my email accounts that I never use, the problem is that it is connected to my Facebook and through that Spotify (I created an account through Facebook). I already ch...
  • OneByBoo
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
  • 151 Views
  • 1 replies
  • 0 likes

Unable to log into premium account

I am unable to log into my premium account because the email on my file is unaccessible, I am not connected to facebook and my username/password isn't working. I do have my credit card information. How do I cancel account? I am currently on a differe...

  • Visitor
  • I am unable to log into my premium account because the email on my file is unaccessible, I am not connected to facebook and my username/password isn't working. I do have my credit card information. H...
  • OneByBoo
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • Account
  • 281 Views
  • 1 replies
  • 0 likes

Cant connect to social, alrdy tried different solutions

PlanPremiumCountry: US Operating SystemWindows 10 My Question or Issue: So my name on Spotify is my username which is random letters and numbers. I want to change it and the only solution is to connect to my Facebook. However, my settings look like t...

Screenshot_4.jpg
  • Visitor
  • Plan Premium Country: US   Operating System Windows 10   My Question or Issue:   So my name on Spotify is my username which is random letters and numbers. I want to change it ...
  • OneByBoo
  • Community Legend
  • 236 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 236 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account seems lost

Hi, today i got the Information, that my Account will be transferref to something like „Spotify Stockholm AB“i had to agree the new terms of privacy and so on.After Doing so, my account got lost. I could not log in. After resetting my password my acc...

  • Visitor
  • Hi,   today i got the Information, that my Account will be transferref to something like „Spotify Stockholm AB“ i had to agree the new terms of privacy and so on. After Doing so, my account ...
  • Guido
  • Spotify Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong Password/No Email

I've been kicked out of Spotify on my apple devices (IPhone X {personal phone} and IPhone 6 {work phone}). When trying to log back in, it is telling me that my password is incorrect and any attempt to get the password reset through my email has not w...

  • Casual Listener
  • I've been kicked out of Spotify on my apple devices (IPhone X {personal phone} and IPhone 6 {work phone}). When trying to log back in, it is telling me that my password is incorrect and any...
  • Katerina
  • Spotify Legend
  • 668 Views
  • 6 replies
  • 0 likes
  • Login
    Premium
  • 668 Views
  • 6 replies
  • 0 likes

Can't log in on android device.

PlanFree/PremiumCountryUK but set up in PeruSamsung tablet.Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I try to log in a pop up says ' you can only use spotify abroad for 14 days. Update your location using spotif...

  • Casual Listener
  • Plan Free/Premium Country UK but set up in Peru Samsung tablet. Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I try to log in a pop up says '...
  • OneByBoo
  • Community Legend
  • 2979 Views
  • 3 replies
  • 0 likes
  • Login
  • 2979 Views
  • 3 replies
  • 0 likes

Spotify Family: Going from one plan to another with the same account

PlanSpotify FamilyCountryBelgiumDeviceSamsung Galaxy S7 & DesktopOperating SystemAndroid & Windows 10 My Question or IssueI was using Spotify family with my ex-partner.When we broke up, I moved out of his house and I am now living with my parents, wh...

  • Newbie
  • Plan Spotify Family Country Belgium Device Samsung Galaxy S7 & Desktop Operating System Android & Windows 10   My Question or Issue I was using Spotify family with my ex-partne...
  • OneByBoo
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 177 Views
  • 1 replies
  • 0 likes

Account disappeared

My spotify account randomly disappeared. I know for a fact I am using the correct username and password to log in, but I've still got nothing. I had an old account for which I got an email to reset the password for, but it seems to think that my curr...

  • Newbie
  • My spotify account randomly disappeared. I know for a fact I am using the correct username and password to log in, but I've still got nothing. I had an old account for which I got an email to reset t...
  • OneByBoo
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • Premium
  • 293 Views
  • 1 replies
  • 0 likes

Cannot upload 2700x1200 Header image

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have windows 7, but cannot upload a header image jpg, 2700x1200.

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • OneByBoo
  • Community Legend
  • 578 Views
  • 1 replies
  • 0 likes
  • Account
  • 578 Views
  • 1 replies
  • 0 likes

Env: prod