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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80306 Views

28 replies

0 likes

  • 80306 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

100525 Views

9 replies

2 likes

Account
Login
  • 100525 Views
  • 9 replies
  • 2 likes

Anmelden geht nicht. Irgendetwas ist schief gelaufen

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Bella_K

Composer

2836 Views

1 replies

0 likes

Login
  • 2836 Views
  • 1 replies
  • 0 likes

Solved!! Artist Profile Claim Leaves Two Profiles, Does not Merge

My Question or Issue Hey Community,we recently launched our first techno project on Spotify @ unbenannt unbekanntLaunched through a distributor, an artist profile was automatically created.We claimed the profile through our regular account (with the ...

Newbie

My Question or Issue   Hey Community, we recently launched our first techno project on Spotify @ unbenannt unbekannt Launched through a distributor, an artist profile was automatically cre...

Maxim

Spotify Star

791 Views

1 replies

0 likes

Account
  • 791 Views
  • 1 replies
  • 0 likes

Superuser Contribution "This address is already associated with an existing account ?"

Hello everyone!I'm having a really tiring problem with this Spotify thing....I created a premium Family account. The whole family has been listening to their music - no problems.Suddenly!Spotify sends an email asking me to change my password because ...

Regular

Hello everyone! I'm having a really tiring problem with this Spotify thing.... I created a premium Family account. The whole family has been listening to their music - no problems. Suddenly! Spot...

CarlosE

Spotify Legend

1165 Views

1 replies

0 likes

Account
Login
Security
  • 1165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with Log in after changing my password

Hi,I had problem to log in after i changed my password.First I changed my password sucessfuly and navigated to my account to the web browser, but I can't login to my phone and laptop.

Newbie

Hi, I had problem to log in after i changed my password. First I changed my password sucessfuly and navigated to my account to the web browser, but I can't login to my phone and laptop.

Elena

Moderator

1004 Views

4 replies

0 likes

  • 1004 Views
  • 4 replies
  • 0 likes

Cannot make a new account. What is this god-awful signup process?

I am trying to create a new Spotify account for the TV, so it's not linked to my own personal account so anyone can come and add their own stuff while they visit. Whatever. Should be simple. I have tried every legit email I have. I have even tried my...

Newbie

I am trying to create a new Spotify account for the TV, so it's not linked to my own personal account so anyone can come and add their own stuff while they visit. Whatever. Should be simple.   ...

Maxim

Spotify Star

439 Views

1 replies

0 likes

Account
  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Username Shown Publicly when not Logged in

PlanPremiumCountryUnited StatesDeviceDesktopOperating SystemWin 10 My Question or IssueFor privacy, I have my profile/display name set to random gibberish. My actual account name contains my real name, but my understanding is that is only visible to ...

Casual Listener

Plan Premium Country United States Device Desktop Operating System Win 10   My Question or Issue For privacy, I have my profile/display name set to random gibberish. My actual acc...

Kiril

Moderator

531 Views

1 replies

0 likes

Account
  • 531 Views
  • 1 replies
  • 0 likes

Can't change my country in Settings

PlanPremiumCountry: Belarus in the past, now - in Lithuania Device(Xiaomi redmi note 5 )Operating System(Android) My Question or IssueI can't change my country in the Settings. The problem is, when I update payment method, currency changes to Euros, ...

Newbie

  Plan Premium Country: Belarus in the past, now - in Lithuania   Device (Xiaomi redmi note 5 ) Operating System (Android)   My Question or Issue I can't change my country i...

Maxim

Spotify Star

471 Views

1 replies

0 likes

Account
  • 471 Views
  • 1 replies
  • 0 likes

Superuser Contribution CAN'T LOG IN ON DESKTOP APP

PlanFreeCountry USADeviceMac My Question or Issue One day I was logged out of the spotify app on my mac, and I've been unable to log back in since. My username and password (and logging in with facebook) works on the spotify website and the iPhone ap...

Music Fan

Plan Free Country  USA Device Mac     My Question or Issue  One day I was logged out of the spotify app on my mac, and I've been unable to log back in since.  My use...

jc007

Newbie

18521 Views

22 replies

0 likes

Login
  • 18521 Views
  • 22 replies
  • 0 likes

Solved!!Superuser Contribution Username is not appearing in searches

Plan: Premium (Family)Device: all (friends using various)Country: Canada My username is not appearing in searches. I was told by a Spotify representative a few things that are not accurate or reasonable responses. The first is that my username is uf9...

Music Fan

Plan: Premium (Family) Device: all (friends using various) Country: Canada    My username is not appearing in searches. I was told by a Spotify representative a few things that are not ...

Kiril

Moderator

8742 Views

20 replies

4 likes

Account
  • 8742 Views
  • 20 replies
  • 4 likes

Problems with Discover Weekly "infected" with awful music.

I'm trying to fix a heavily infected discover weekly. I'm describing it as infected because this all comes from a playlist of rain noise that I was using to help with sleep, and now means I get nothing but ambient pan pipes and chanting "music" on my...

Regular

I'm trying to fix a heavily infected discover weekly. I'm describing it as infected because this all comes from a playlist of rain noise that I was using to help with sleep, and now means I get nothi...

LucasAM

Newbie

3199 Views

6 replies

5 likes

Premium
Subscription
  • 3199 Views
  • 6 replies
  • 5 likes

Superuser Contribution When I ask Google Home to shuffle daily mix, it instead shuffles a album by Luis Masters.

PlanPremiumCountryCanadaDeviceGoogle Home My Question or Issue:When asking Google Home to shuffle Daily Mix, it instead plays a album by Luis Masters. This started happening on the 24th of November and applies to all 6 Daily Mixes

Newbie

Plan Premium Country Canada Device Google Home   My Question or Issue: When asking Google Home to shuffle Daily Mix, it instead plays a album by Luis Masters. This started happening on t...

Elena

Moderator

893 Views

1 replies

1 likes

Account
  • 893 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Community profile lost after switching from facebook-connected to email-based account?

Hi there, apparently I do not have access to my old facebook-connected profile here in the community after switching to a new, e-mail based account. Is there a way to merge my new account (alexanderklar) with my old one (klar)? Or maybe reactivate ac...

Visitor

Hi there,   apparently I do not have access to my old facebook-connected profile here in the community after switching to a new, e-mail based account.   Is there a way to merge my new a...

serbanpaun

Music Fan

1615 Views

10 replies

0 likes

Account
  • 1615 Views
  • 10 replies
  • 0 likes

Superuser Contribution Want to change email

I have a premium family account, based in Sweden.I want to change my work email (leaving jobs) which I use for my profile, to my private gmail. But this is being used for one of my daughters, but I can't change to her email address as it says that it...

Casual Listener

I have a premium family account, based in Sweden. I want to change my work email (leaving jobs) which I use for my profile, to my private gmail. But this is being used for one of my daughters, but I...

Jeremy

Spotify Legend

1239 Views

6 replies

0 likes

Account
Login
  • 1239 Views
  • 6 replies
  • 0 likes

Superuser Contribution Same email used for 2 accounts

Hello,First of all let me apologise for my poor english...Like said in the subject I have to accounts : one free and one premium. The premium account is used on android devices across my family and the free account is no more used. The problem is whe...

Visitor

Hello, First of all let me apologise for my poor english... Like said in the subject I have to accounts : one free and one premium. The premium account is used on android devices across my family a...

julienleclercq1

Newbie

1523 Views

2 replies

0 likes

Account
  • 1523 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Cannot change region to my account

Hey there, I'm having an issue where it's not updating my region from the EU (Malta) to the UK and is still charging my UK card in Euros...I can't fix this and now I can't listen to my music EVEN THOUGH it says I'm premium but still locks my account ...

Casual Listener

Hey there,   I'm having an issue where it's not updating my region from the EU (Malta) to the UK and is still charging my UK card in Euros... I can't fix this and now I can't listen to my mus...

Eni

Moderator

1298 Views

3 replies

0 likes

Account
Login
Premium
Subscription
  • 1298 Views
  • 3 replies
  • 0 likes

Multiple streams on Alexa devices under a single Google account

I just signed up for premium and the first thing I seem to have found is the single-stream limit. Ok, so I need a family plan... but then to use that on my Alexa devices I'll have to make a separate Amazon accounts for each device to associate with t...

Newbie

I just signed up for premium and the first thing I seem to have found is the single-stream limit.  Ok, so I need a family plan...  but then to use that on my Alexa devices I'll have to make...

manoochca

Visitor

4536 Views

5 replies

0 likes

Premium
  • 4536 Views
  • 5 replies
  • 0 likes

Superuser Contribution Plays not counting for Artists release

PlanFree & PremiumCountryWorldwideDeviceAndroid and Apple mobile phones Hi everyone!Hope you´re all doing well.I have an issue with spotify for the last three releases of my band Riot in the Attic.The day the songs were released, each time we started...

Casual Listener

Plan Free & Premium Country Worldwide Device Android and Apple mobile phones   Hi everyone! Hope you´re all doing well. I have an issue with spotify for the last three releases of m...

CarlosE

Spotify Legend

548 Views

1 replies

0 likes

Other
  • 548 Views
  • 1 replies
  • 0 likes

Me estan conbrando pagos a mi tarjeta y no tengo cuenta premium

Quiero cancelar la suscripcion que me estan cobrando a mi tarjeta ya que no lo contrate y no se que cuenta es la que este vinculada asi como domiciliadaPlanFree/PremiumCountryMexicoDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating Sy...

Newbie

Quiero cancelar la suscripcion que me estan cobrando a mi tarjeta ya que no lo contrate y no se que cuenta es la que este vinculada asi como domiciliada Plan Free/Premium Country Mexico Device ...

OneByBoo

Roadie

527 Views

1 replies

0 likes

Account
Subscription
  • 527 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transfer Samsung connection to laptop

Hey guys,if this is the wrong category or something, I'm really sorry. But I have a problem with my Spotify account and I don't know where to look anymore because I can't find anything helpful anywhere.So I've had an account for a while, which I'm co...

Newbie

Hey guys, if this is the wrong category or something, I'm really sorry. But I have a problem with my Spotify account and I don't know where to look anymore because I can't find anything helpful anyw...

Jeremy

Spotify Legend

1799 Views

1 replies

0 likes

Account
Login
  • 1799 Views
  • 1 replies
  • 0 likes

Superuser Contribution Continuously required to change password.

Around once a month my password is disabled and I am required to create a new one. I do not believe my account has been hacked and I am not logged out of any devices until I reset this password, hence the timeframe inaccuracy, but I am unsure how to ...

Visitor

Around once a month my password is disabled and I am required to create a new one. I do not believe my account has been hacked and I am not logged out of any devices until I reset this password, henc...

Alex

Spotify Legend

784 Views

3 replies

0 likes

Account
  • 784 Views
  • 3 replies
  • 0 likes