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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

291868 Views

529 replies

34 likes

Account
Free
  • 291868 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13689 Views

6 replies

11 likes

Security
  • 13689 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541444 Views

990 replies

115 likes

Account
  • 541444 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129676 Views

74 replies

12 likes

Account
Login
Premium
  • 129676 Views
  • 74 replies
  • 12 likes

Solved!! Spotify Unlimted on Netbook

Good morning. I have an ancient Acer Aspire 10.1 inch netbook which has died. What can I buy to use for my Spotify Unlimited playlists. It worked for years, I don't need Premium, I don't want adverts, so I am happy to pay a fiver a month for the priv...

Casual Listener

  Good morning. I have an ancient Acer Aspire 10.1 inch netbook which has died. What can I buy to use for my Spotify Unlimited playlists. It worked for years, I don't need Premium, I don't want...

Steph_B

Roadie

685 Views

3 replies

0 likes

Unlimited
  • 685 Views
  • 3 replies
  • 0 likes

WTF? Forced to upgrade from unlimited to premium

My credit card expires soon and I need to update the details. But before I can enter new credit card details Spotify forces me to upgrade from Unlimited to Premium. I'm seriously pissed off. I'm using your service from the very beginnings and I was a...

Casual Listener

My credit card expires soon and I need to update the details. But before I can enter new credit card details Spotify forces me to upgrade from Unlimited to Premium.   I'm seriously pissed off....

Ox1

Roadie

656 Views

1 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 656 Views
  • 1 replies
  • 0 likes

Solved!! Linking an existing Spotify account with Facebook app with two different email addresses.

Hi Spotify, I have an exisiting spotify free account which I wanted to link to my facebook account. My exsisitng spotify account is set up on a yahoo email address and my facebook account is linked to a gmail account. When I intall the facebook app i...

Newbie

Hi Spotify,   I have an exisiting spotify free account which I wanted to link to my facebook account. My exsisitng spotify account is set up on a yahoo email address and my facebook account is...

user-removed

Not applicable

88465 Views

9 replies

1 likes

  • 88465 Views
  • 9 replies
  • 1 likes

How old is my account?

I tried mailing support yesterday but never got a reply. Is it possible for a mod to tell me how old my account is?

Newbie

I tried mailing support yesterday but never got a reply. Is it possible for a mod to tell me how old my account is?

MauriceMV

Spotify Star

964 Views

1 replies

0 likes

Account
  • 964 Views
  • 1 replies
  • 0 likes

Doesn't work suddenly changing country

I'd have listened music by spotify when I was in Czech Rep and now i came back to Korea six months ago. It was not problem during the time, however, When I listened as usual, they said; spotify abroad is only use during 14days. Even i've paid as Prem...

Casual Listener

I'd have listened music by spotify when I was in Czech Rep and now i came back to Korea six months ago. It was not problem during the time, however, When I listened as usual, they said; spotify abroa...

Bittencourt

Spotify Star

754 Views

4 replies

0 likes

Account
Premium
Subscription
  • 754 Views
  • 4 replies
  • 0 likes

ACCOUNT HACKED

Someone is using my account, I've changed my password but I can't get rid of them. It's really irritating what do I do?

Newbie

Someone is using my account, I've changed my password but I can't get rid of them. It's really irritating what do I do?

Lil-Wayn3

Casual Listener

359 Views

1 replies

1 likes

Account
Premium
Security
  • 359 Views
  • 1 replies
  • 1 likes

AJUDAAAA

VENHO FALAR COM A COMUNIDADE SPOTIFYQUE ESTOU PASSANDO POR UM TRANSTORNOPAGUEI O SPOTIFY PREMIUM MAS NAO LIBEROU PRA MIM E JA FAZ 3 DIAS UTEISESTAVA GOSTANDO MUITO DO SPOTIFY ESPERO QUE ALGUEM OU A COMUNIDADE DO SPOTIFY ME AJUDEMMMMMMMMMMMM

Casual Listener

VENHO FALAR COM A COMUNIDADE SPOTIFY QUE ESTOU PASSANDO POR UM TRANSTORNO PAGUEI O SPOTIFY PREMIUM MAS NAO LIBEROU PRA MIM E JA FAZ 3 DIAS UTEIS ESTAVA GOSTANDO MUITO DO SPOTIFY ESPERO QUE ALGUEM ...

Adam_B

Spotify

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Offline playlists get desynchronized for no reason

Hello,Here is my problem : most of the time I use spotify in offline mode on my mobile, and I have a lot of playlists synchronized offline. After a crash of the spotify app, or an update, or after nothing, some of my playlists get desynchronized, par...

Newbie

Hello, Here is my problem : most of the time I use spotify in offline mode on my mobile, and I have a lot of playlists synchronized offline. After a crash of the spotify app, or an update, or afte...

niki_in_france

Casual Listener

1987 Views

16 replies

2 likes

  • 1987 Views
  • 16 replies
  • 2 likes

Removed Stop Payment but still can't login to account

I don't know if anyone can help me but I have been trying to figure this out for the last few months, Sometime in september, my bank put a stop payment on my accout and I wasn't "allowed" to sign in to my account because it would redirect the site an...

Casual Listener

I don't know if anyone can help me but I have been trying to figure this out for the last few months,   Sometime in september, my bank put a stop payment on my accout and I wasn't "allowed" to...

kbrooksc

Community Legend

682 Views

5 replies

0 likes

Account
Login
Subscription
  • 682 Views
  • 5 replies
  • 0 likes

Help

My Spotify keeps saying I'm abroad ? I think cause I downloaded it in Amsterdam, now I'm in England and it's not allowing me to login ...the language is in Dutch but I'm here In the uk

Casual Listener

My Spotify keeps saying I'm abroad ? I think cause I downloaded it in Amsterdam, now I'm in England and it's not allowing me to login ...the language is in Dutch but I'm here In the uk

kbrooksc

Community Legend

434 Views

3 replies

0 likes

Free
  • 434 Views
  • 3 replies
  • 0 likes

forgot password, and email

Hi, I have a problem with my login. I have forgotten my password to my spotify and the e-mail I used to register my spotify account does no longer exist. Up until now I have been logging in with my facebook. And since I do not remember the password a...

Newbie

Hi,   I have a problem with my login. I have forgotten my password to my spotify and the e-mail I used to register my spotify account does no longer exist. Up until now I have been logging in ...

kbrooksc

Community Legend

427 Views

1 replies

0 likes

Login
  • 427 Views
  • 1 replies
  • 0 likes

HELP!!

I tried subscribing for the student membership, everything went fine but I guess spotify can't find me as a student, and now they've taken money out of my account and my account isnt upgradedanyone know what's going on!?!

Newbie

I tried subscribing for the student membership, everything went fine but I guess spotify can't find me as a student,  and now they've taken money out of my account and my account isnt upgraded ...

kbrooksc

Community Legend

340 Views

1 replies

0 likes

Premium
Subscription
  • 340 Views
  • 1 replies
  • 0 likes

Unapproved charges for premium, yet not receiving premium advantages

I am being charged 9.99 for Spotify Premium, which I didn't upgrade to. And also, I am listening with the free version where there is only shuffle play, not premium access at all. So I am being charged for unreceived services. How do I reverse the ch...

Newbie

I am being charged 9.99 for Spotify Premium, which I didn't upgrade to. And also, I am listening with the free version where there is only shuffle play, not premium access at all. So I am being charg...

kbrooksc

Community Legend

397 Views

1 replies

0 likes

Subscription
  • 397 Views
  • 1 replies
  • 0 likes

I cant be premium

says wrong id. after 5 times I cant write my id then says wrong. but isnt. why???

Newbie

says wrong id. after 5 times I cant write my id then says wrong. but isnt. why???

kbrooksc

Community Legend

590 Views

1 replies

0 likes

Premium
  • 590 Views
  • 1 replies
  • 0 likes

Student discount disappearing, spotify back to full price

I have had a US student account with the discount for the past 8 months, being charged $4.99 every month. Then, this month it started charging me $9.99 out of nowhere. I have since gotten my student status reapproved the same way I did before, but do...

Newbie

I have had a US student account with the discount for the past 8 months, being charged $4.99 every month. Then, this month it started charging me $9.99 out of nowhere. I have since gotten my student ...

kbrooksc

Community Legend

337 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 337 Views
  • 1 replies
  • 0 likes

Charged for student premium and no premium service

Hello!Yesterday I upgraded to premium using the student discount, I was charged the premium fee to my debit card however, nothing has changed on my actual spotify. I have tried signing in and out, nothing changed. please help!

Newbie

Hello! Yesterday I upgraded to premium using the student discount, I was charged the premium fee to my debit card however, nothing has changed on my actual spotify. I have tried signing in and out...

kbrooksc

Community Legend

368 Views

1 replies

0 likes

Account
Premium
Subscription
  • 368 Views
  • 1 replies
  • 0 likes

Charged twice in one month

was charged twice this month! once on the 11th and I have a pending charge that I noticed today (the 24th). I checked my old account and it says "get premium" on the side bar, so its not that account causing the second charge. I sent an email to supp...

Visitor

was charged twice this month! once on the 11th and I have a pending charge that I noticed today (the 24th). I checked my old account and it says "get premium" on the side bar, so its not that account...

kbrooksc

Community Legend

246 Views

1 replies

0 likes

Account
Premium
Subscription
  • 246 Views
  • 1 replies
  • 0 likes

Duda sobre compra de suscripción.

Es que, no sé si recordarán que en Diciembre había una promoción que decía que si compraba 1 mes de suscripción me regalaban 3 meses, y que era válido solo hasta el 31, esa promoción yo la compré el 24 de Diciembre, y tuve todo este tiempo la duda de...

Visitor

Es que, no sé si recordarán que en Diciembre había una promoción que decía que si compraba 1 mes de suscripción me regalaban 3 meses, y que era válido solo hasta el 31, esa promoción yo la compré el ...

user-removed

Not applicable

375 Views

2 replies

0 likes

Account
Premium
Subscription
  • 375 Views
  • 2 replies
  • 0 likes

cant be premium

Hi! I want to use spotify premium but when i want to use my credit card it says that is not possible. Why?? I dont have another credit card and i want to use premium!! Help!!!

Casual Listener

Hi! I want to use spotify premium but when i want to use my credit card it says that is not possible. Why?? I dont have another credit card and i want to use premium!! Help!!!

DasPeter

Community Legend

399 Views

3 replies

0 likes

Premium
  • 399 Views
  • 3 replies
  • 0 likes