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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83022 Views

29 replies

0 likes

  • 83022 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103832 Views

10 replies

3 likes

Account
Login
  • 103832 Views
  • 10 replies
  • 3 likes

Been charged twice after cancelled my premium

I have cancelled my premium account 2 months ago but still being charged ever since. Account name: girts mucins

Newbie

I have cancelled my premium account 2 months ago but still being charged ever since. Account name: girts mucins

Oreste

Composer

310 Views

1 replies

0 likes

Account
  • 310 Views
  • 1 replies
  • 0 likes

Solved!! WAAAROM

WAAROM ALTIJD DIE ALBUMS DIE ER WEER AFGEHAALD WORDEN??????WAAROM ALTIJD EEN DOWNGRADE BIJ ELKE UPDATE??????WAAAAAAROOOOOOOOOOOMM???

Casual Listener

WAAROM ALTIJD DIE ALBUMS DIE ER WEER AFGEHAALD WORDEN?????? WAAROM ALTIJD EEN DOWNGRADE BIJ ELKE UPDATE?????? WAAAAAAROOOOOOOOOOOMM???

Nicj56

Casual Listener

612 Views

3 replies

0 likes

Other
Premium
Security
Unlimited
  • 612 Views
  • 3 replies
  • 0 likes

Account Hacked

Hi, my account got hacked and someone changed the email. so i cant reset passwords because it just gets sent to that email. is there anyone i can talk to or a number i can call?

Newbie

Hi, my account got hacked and someone changed the email. so i cant reset passwords because it just gets sent to that email. is there anyone i can talk to or a number i can call?

user-removed

Not applicable

428 Views

3 replies

0 likes

Account
  • 428 Views
  • 3 replies
  • 0 likes

Student Subscription

I am a student at John Tyler Community college and have tried to sign up for the student subscription but it doesn't recognize my info, how can this be fixed?

Casual Listener

I am a student at John Tyler Community college and have tried to sign up for the student subscription but it doesn't recognize my info, how can this be fixed?

Bittencourt

Spotify Star

462 Views

3 replies

0 likes

Subscription
  • 462 Views
  • 3 replies
  • 0 likes

HELP I'M SCARED...

cant use my spotify when im offline. i use my pre-paid code from red label to enjoy music on Spotify even if im offline but it dosen't work.

Newbie

cant use my spotify when im offline. i use my pre-paid code from red label to enjoy music on Spotify even if im offline but it dosen't work.

KatesHere

Community Legend

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

Delete my account

Dear spotify, i'd like to delete my account but apparently you don't want users to leave. As i've seen with other users, if i try to delete my account through the "contact form" i get in an infinite loop. Can you please help me?

Visitor

Dear spotify, i'd like to delete my account but apparently you don't want users to leave. As i've seen with other users, if i try to delete my account through the "contact form" i get in an infinite ...

alessio_domini

Newbie

511 Views

5 replies

0 likes

Account
  • 511 Views
  • 5 replies
  • 0 likes

Gifting issues

I am currently trying to gift a membership and I can't get past the first page. I fill out all the fields press continue and it takes me right back to the first page.

Casual Listener

I am currently trying to gift a membership and I can't get past the first page. I fill out all the fields press continue and it takes me right back to the first page.

Payojovo

Casual Listener

391 Views

3 replies

0 likes

Other
Premium
Subscription
Unlimited
  • 391 Views
  • 3 replies
  • 0 likes

Solved!! Cancel my account

Hi there, I want to delete my account permanently. I have tried going through the contact form but I just recieve an automated response which doesn't help me at all. I understand Spotify doesn't want us to delete our accounts, however I only want to ...

Casual Listener

Hi there,   I want to delete my account permanently. I have tried going through the contact form but I just recieve an automated response which doesn't help me at all. I understand Spotify doe...

lukenolanharris

Casual Listener

503 Views

2 replies

0 likes

Account
Security
  • 503 Views
  • 2 replies
  • 0 likes

Disconnect FB from free account and connect with premium account

I have two Spotify accounts, one is free and the other is premium. Now i want to deactivate the free account created through FB. How can I disconnect my email address and Facebook account from my free Spotify account and use them in my premium accoun...

Visitor

I have two Spotify accounts, one is free and the other is premium. Now i want to deactivate the free account created through FB. How can I disconnect my email address and Facebook account from my fre...

Bittencourt

Spotify Star

246 Views

1 replies

0 likes

Account
Login
  • 246 Views
  • 1 replies
  • 0 likes

Solved!! Can't change payment card

I got a new card from my bank when they merged with other banks, but I can't change the current paying card to the one I use. There's nothing wrong with my card, I use it in stores and have used it to pay online, but for some reason I get a message t...

Newbie

I got a new card from my bank when they merged with other banks, but I can't change the current paying card to the one I use. There's nothing wrong with my card, I use it in stores and have used it t...

Bittencourt

Spotify Star

407 Views

1 replies

0 likes

Subscription
  • 407 Views
  • 1 replies
  • 0 likes

SAMSUNG UHD television UE48JU6415 48" 4K TELEVISIO and I can't find spotify application.

Hi! I bought a new television:SAMSUNG UHD television UE48JU6415 48" 4K TELEVISIO and I can't find spotify application.I can only find Deezer. I don't wanna change to Deezer! When the Spotify is coming to this TV model? Even the sales person told me t...

Newbie

Hi!   I bought a new television: SAMSUNG UHD television UE48JU6415 48" 4K  TELEVISIO and I can't find spotify application. I can only find Deezer. I don't wanna change to Deezer! W...

Bittencourt

Spotify Star

494 Views

1 replies

1 likes

Account
  • 494 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify don't accept my address

You all know you have to give your adress for signing the premium account. I've tried plenty of times but spotify always says my adress is not valid then I can't buy the premium account. What does it mean? Do they think I live in a jungle or somethin...

Newbie

You all know you have to give your adress for signing the premium account. I've tried plenty of times but spotify always says my adress is not valid then I can't buy the premium account. What does it...

Bittencourt

Spotify Star

5815 Views

1 replies

1 likes

Account
Free
Login
Premium
Security
Subscription
  • 5815 Views
  • 1 replies
  • 1 likes

Solved!! 3 months for 1 not working!

I signed up for the introductory trial offer for 9pesos for 3months but when I looked at my account details it charged me 129pesos (the standard price) and for 1 month only! I don't know what went wrong? Please help me. I'm confused. I used my moms c...

Visitor

I signed up for the introductory trial offer for 9pesos for 3months but when I looked at my account details it charged me 129pesos (the standard price) and for 1 month only! I don't know what went wr...

Oreste

Composer

913 Views

3 replies

0 likes

Account
Premium
Subscription
  • 913 Views
  • 3 replies
  • 0 likes

Contratar Spotify familiar

Tengo contratado Premium a través de Movistar. He solicitado la baja y se ha realizado en los servicios de Movistar pero sigo teniendo Premium y en Spotify aparece como a través de un tercero de tal forma que no puedo dar de alta Spotify familiar. He...

Newbie

Tengo contratado Premium a través de Movistar. He solicitado la baja y se ha realizado en los servicios de Movistar pero sigo teniendo Premium y en Spotify aparece como a través de un tercero de tal ...

397 Views

0 replies

0 likes

Premium
  • 397 Views
  • 0 replies
  • 0 likes

spotify family invitation

A couple of days ago I created a spotify Family account and sent the invitation to a member but she has never recieved anything on her mail. Whant can I do to solve this situation?? We both had a free spotify account before getting the fa,mily one. T...

Newbie

A couple of days ago I created a spotify Family account and sent the invitation to a member but she has never recieved anything on her mail. Whant can I do to solve this situation??   We both ...

Bittencourt

Spotify Star

446 Views

1 replies

0 likes

Premium
  • 446 Views
  • 1 replies
  • 0 likes

Solved!! PS4 claims Spotify is "already linked" glitch

Hey, I'm getting really frustrated. Here's the deal: - I logged in to spotify on my husband's profile. - I made my own profile.- I logged out of spotify on his profile and logged in on my profile.- Next time I go to spotify on my profile, it's logged...

Casual Listener

Hey, I'm getting really frustrated. Here's the deal:   - I logged in to spotify on my husband's profile.  - I made my own profile. - I logged out of spotify on his profile and logged in...

Mike1127

Newbie

17047 Views

3 replies

0 likes

Login
  • 17047 Views
  • 3 replies
  • 0 likes

I want to delete my Facebook Token so I can stop the Hack on my account

I had to cancel my Premium and would love to delete my account for good since the system that spotify uses for account management is ridiculously bad. Also there is a complete disregard for customers, I sent 2 emails complaining about my account bein...

Casual Listener

I had to cancel my Premium and would love to delete my account for good since the system that spotify uses for account management is ridiculously bad. Also there is a complete disregard for customers...

Steph_B

Roadie

401 Views

1 replies

0 likes

Account
Subscription
  • 401 Views
  • 1 replies
  • 0 likes

[iOS] Buy Premium in app for 99 cents with gift card?

Hi there, I recently got an iTunes gift card so I thought I'd buy premium since that 99 cent promotion is running but when I went to buy it, it told me it would be $12.99, so is there anyway for it be 99 cents in app?

Newbie

Hi there, I recently got an iTunes gift card so I thought I'd buy premium since that 99 cent promotion is running but when I went to buy it, it told me it would be $12.99, so is there anyway for it b...

Steph_B

Roadie

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Spotify offering a promotion but I don't get to subscribe it.

The Spotify is offering me (audio commercial) a promotion of 3 months (Premium) for BRL 1.99 but when I click on the picture of the promotion the current price is BRL 14.99.

Newbie

The Spotify is offering me (audio commercial) a promotion of 3 months (Premium) for BRL 1.99 but when I click on the picture of the promotion the current price is BRL 14.99.

Steph_B

Roadie

253 Views

1 replies

0 likes

Premium
Subscription
  • 253 Views
  • 1 replies
  • 0 likes