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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156762 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156762 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10621 Views
  • 3 replies
  • 10 likes
  • Security
  • 10621 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507091 Views
  • 985 replies
  • 112 likes
  • Account
  • 507091 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124502 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124502 Views
  • 74 replies
  • 12 likes

Solved!! Login error in app but not online

Hello, I have my own account on Spotify (for years) but recently I cannot access to my account using the App (mobile/pc). I have access if I go through the web...How could I fix this? Thank you!

  • Casual Listener
  • Hello,    I have my own account on Spotify (for years) but recently I cannot access to my account using the App (mobile/pc). I have access if I go through the web... How could I fix this...
  • alsanal
  • Casual Listener
  • 427 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 427 Views
  • 2 replies
  • 0 likes

Login without using Facebook

I want to use Spotify within Plex and therefore I need to login with my username and password. My Spotify profile (https://www.spotify.com/dk/account/overview/) doesn't mention exactly what my username is. However, if I press 'Set device password' I ...

  • Casual Listener
  • I want to use Spotify within Plex and therefore I need to login with my username and password. My Spotify profile (https://www.spotify.com/dk/account/overview/) doesn't mention exactly what my userna...
  • StefanNHansen
  • Casual Listener
  • 572 Views
  • 2 replies
  • 0 likes
  • Login
  • 572 Views
  • 2 replies
  • 0 likes

I forgot my password and dont know the email i subscribed with!!

I forgot my password and dont know the email i subscribed with.. The account name is sishxnds and i do have the paypal transaction and the transaction id

  • Visitor
  • I forgot my password and dont know the email i subscribed with.. The account name is sishxnds and i do have the paypal transaction and the transaction id
  • DasPeter
  • Community Legend
  • 384 Views
  • 3 replies
  • 0 likes
  • Premium
  • 384 Views
  • 3 replies
  • 0 likes

login failed

hello everyonei am new to spotifyi just created my account and although i can log in and out of my account on my web browser i cannot log in at all on the app neither on the laptop or the iphoneit says login failed error number 3 any ideas?i have a g...

  • Newbie
  • hello everyone i am new to spotify i just created my account and although i can log in and out of my account on my web browser  i cannot log in at all on the app neither on the laptop or the ...
  • selenagayle
  • Casual Listener
  • 445 Views
  • 3 replies
  • 0 likes
  • Login
  • 445 Views
  • 3 replies
  • 0 likes

Student discount

I tried getting the student discounted premium last night and inputted my card info then I went onto valiadating my college student status. I wasn't valiadated but I was still charged! How do I get a refund? I did not get premium

  • Casual Listener
  • I tried getting the student discounted premium last night and inputted my card info then I went onto valiadating my college student status. I wasn't valiadated but I was still charged! How do I get a...
  • DasPeter
  • Community Legend
  • 256 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 256 Views
  • 4 replies
  • 0 likes

Says that there are more than three offline devices in app but no offline devices listed to remove

I'm trying to download songs with my Spotify Premium trial that I just opted in for. The problem is that, when I try downloading the playlist, it says I have more than three offline devices. I just got the account though, so I shouldn't have any offl...

  • Newbie
  • I'm trying to download songs with my Spotify Premium trial that I just opted in for. The problem is that, when I try downloading the playlist, it says I have more than three offline devices. I just g...
  • jhansford98
  • Casual Listener
  • 1367 Views
  • 6 replies
  • 0 likes
  • Premium
  • 1367 Views
  • 6 replies
  • 0 likes

Problemas con la Activity Feed

Mi Activity Feed no se actualiza a menos que cierre sesión y la vuelvo a abrir, ya he intentado todo, necesito saber que puedo hacer?

  • Casual Listener
  • Mi Activity Feed no se actualiza a menos que cierre sesión y la vuelvo a abrir, ya he intentado todo, necesito saber que puedo hacer?
  • 146 Views
  • 0 replies
  • 0 likes
  • Other
  • 146 Views
  • 0 replies
  • 0 likes

Help

Spotify web says I'm running a free account but I'm still paying?

  • Newbie
  • Spotify web says I'm running a free account but I'm still paying?
  • DasPeter
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • Premium
  • 194 Views
  • 1 replies
  • 0 likes

Consolidating to Family Premium

Without being aware of the Family Premium plan, I had allowed my three daughters to each sign up for individual Premium plans. How do I consolidate them into one Family Premium plan?

  • Newbie
  • Without being aware of the Family Premium plan, I had allowed my three daughters to each sign up for individual Premium plans. How do I consolidate them into one Family Premium plan?
  • DasPeter
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 187 Views
  • 1 replies
  • 0 likes

Solved!! Explicit songs

Is there any way to find out if a song is explicit before listening to it. Like on iTunes it has a C next to the title for clean and an E next to the title for explicit.

  • Casual Listener
  • Is there any way to find out if a song is explicit before listening to it. Like on iTunes it has a C next to the title for clean and an E next to the title for explicit.
  • Ambivalence
  • Community Legend
  • 488 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
  • 488 Views
  • 3 replies
  • 0 likes

Premium Offer

I paid for the 99¢ offer where you receive 3 months for that price. It was about a week before Christmas when this offer started and I payed for it around then as well! I know I paid in the right timeframe but my subscription just ran out even though...

  • Newbie
  • I paid for the 99¢ offer where you receive 3 months for that price. It was about a week before Christmas when this offer started and I payed for it around then as well! I know I paid in the right tim...
  • 153 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 153 Views
  • 0 replies
  • 0 likes

Device Password and Facebook Email

I've been doing research through the course of attempting to navigate Spotify's buggy device password/email system. That research has taught me that use of the system itself will get me nowhere. Here are the facts as I have learned them thus far from...

  • Newbie
  • I've been doing research through the course of attempting to navigate Spotify's buggy device password/email system. That research has taught me that use of the system itself will get me nowhere. Here...
  • 197 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 197 Views
  • 0 replies
  • 0 likes

Subscription

Hi i'm new with fido so i have the 24 months free but when they gave me my registration code i entered the wrong user name so now it's all messed up! What can i do to have my subsciption?

  • Newbie
  • Hi i'm new with fido so i have the 24 months free but when they gave me my registration code i entered the wrong user name so now it's all messed up! What can i do to have my subsciption?
  • 175 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 175 Views
  • 0 replies
  • 0 likes

It says I am limited to 3 devices but I just checked online and have 0 offline devices listed.

I just bought Spotify premium for iOS and I want to download songs, but when I try it says "you can download to a maximum of three devices" and then it forces me to quit. I checked on my account and it says I have 0 offline devices, what do I do?

  • Casual Listener
  • I just bought Spotify premium for iOS and I want to download songs, but when I try it says "you can download to a maximum of three devices" and then it forces me to quit. I checked on my account and ...
  • Jordi
  • Community Legend
  • 414 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 414 Views
  • 4 replies
  • 0 likes

Charged, but never subscribed

Hello. I tried to sign up for the student discount but my school didnt show up, so i just decided to cancel the whole thing. I looked at my bank accout statement today, and see that i was charged $5.40 for spotify. Why?! I never went through with the...

  • Newbie
  • Hello. I tried to sign up for the student discount but my school didnt show up, so i just decided to cancel the whole thing. I looked at my bank accout statement today, and see that i was charged $5....
  • madmonkey23
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 231 Views
  • 1 replies
  • 0 likes

ONE YEAR CUSTOMER READY TO STOP MY SUBSCRIPTION

I've had issues for the last few months and I'm so frustrated I'm ready to stop my subscription! I've been a customer for a year now and recently I've had a ton of problems. You all have charged me this month for my premium yet paused my subscription...

  • Casual Listener
  • I've had issues for the last few months and I'm so frustrated I'm ready to stop my subscription! I've been a customer for a year now and recently I've had a ton of problems. You all have charged me t...
  • Lindsay_michell
  • Casual Listener
  • 262 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 262 Views
  • 2 replies
  • 0 likes

Can't log in to spotify: This webpage has a redirect loop

Alright, I've seen this topic a couple of times but there are no solutions on the forums that work for me.I am a premium account user, I log into spotify using my facebook, and what I believe triggered the issue is the use of spotify in another count...

  • Visitor
  • Alright, I've seen this topic a couple of times but there are no solutions on the forums that work for me. I am a premium account user, I log into spotify using my facebook, and what I believe ...
  • Steph_B
  • Roadie
  • 1740 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 1740 Views
  • 1 replies
  • 0 likes

Very slow searched premium account. Maddening.

Hello there! Forgive my writing, I'm Spanish and use Google translator for this message.I have Spotify Premium account. Use the service in Macbook Pro, iPad 2 and Huawei P8.In the three devices I have the same problem.The application opens well.The m...

  • Casual Listener
  • Hello there! Forgive my writing, I'm Spanish and use Google translator for this message. I have Spotify Premium account. Use the service in Macbook Pro, iPad 2 and Huawei P8. In the three devices I...
  • albertonogales
  • Casual Listener
  • 274 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 274 Views
  • 2 replies
  • 0 likes

Help with permanently closing my account

I have attempted to close my account by trying to use the contact form but when i click on the link for the form it's a never ending loop back to the help topics page. I would like to close my account permanently.please advise how i can do this ASAP

  • Visitor
  • I have attempted to close my account by trying to use the contact form but when i click on the link for the form it's a never ending loop back to the help topics page.   I would like to close ...
  • KatesHere
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • Account
  • 227 Views
  • 1 replies
  • 0 likes

Promotional Rate not being applied

Good morning, On 11/29/15, I received an email to try out spotify premium for a 3-month trial for a total of 99 cents. However, I only recently noticed that I have been getting charged the full amount of $9.99/month. This charge occurred on 11/29/15 ...

  • Newbie
  • Good morning,   On 11/29/15, I received an email to try out spotify premium for a 3-month trial for a total of 99 cents. However, I only recently noticed that I have been getting charged the f...
  • Steph_B
  • Roadie
  • 220 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 220 Views
  • 1 replies
  • 0 likes