Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9961 Views
  • 3 replies
  • 9 likes
  • Security
  • 9961 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 497231 Views
  • 982 replies
  • 112 likes
  • Account
  • 497231 Views
  • 982 replies
  • 112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1214242 Views
  • 119 replies
  • 117 likes
  • Account
  • 1214242 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122797 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122797 Views
  • 72 replies
  • 12 likes

Album Incomplete on Spotify

The John Mayer Battle Studies Album is incomplete on Spotify- why is that and can it be fixed?

  • Newbie
  • The John Mayer Battle Studies Album is incomplete on Spotify- why is that and can it be fixed?
  • Steph_B
  • Roadie
  • 206 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 206 Views
  • 1 replies
  • 0 likes

Spotify Abroad

Hi, I just subscribed for Spotify Premium a few weeks ago. I am paying $0.99 for the first 3 months. I am studying abroad in a couple days for 4 months. Is there any way to modify my Spotify plan now to charge me the student price of $4.99/month when...

  • Newbie
  • Hi,   I just subscribed for Spotify Premium a few weeks ago. I am paying $0.99 for the first 3 months. I am studying abroad in a couple days for 4 months. Is there any way to modify my Spotify...
  • Steph_B
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 194 Views
  • 1 replies
  • 0 likes

New device

Hi, i have Sold my iPhone and bought a new one and even though i removed 2 devices out of 3 I am still receiving a message on spotify that I reached the limit and unable to listen music offline. Annoying!

  • Newbie
  • Hi, i have Sold my iPhone and bought a new one and even though i removed 2 devices out of 3 I am still receiving a message on spotify that I reached the limit and unable to listen music offline. Anno...
  • MaryS
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
  • 163 Views
  • 1 replies
  • 0 likes

I tried a few times to subscribe to premium, something went wrong but said that I had not been charg

I tried to subscribe to premium, something went wrong but said that I had not been charged. Now I have been charged $5.48 four times and would like to be refunded because I still do not have premium and do not wish to pay for it.

  • Newbie
  • I tried to subscribe to premium, something went wrong but said that I had not been charged. Now I have been charged $5.48 four times and would like to be refunded because I still do not have premium ...
  • 148 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 148 Views
  • 0 replies
  • 0 likes

Always charged £4.99 for premium service, changed card details, Spotify now requesting £9.99

Hello. I have been a service user for over three years, getting on board in the early days of Spotify and have always been charged £4.99. In those three or so years, I have changed card details and simply updated my card and the subsciption continued...

  • Casual Listener
  • Hello.  I have been a service user for over three years, getting on board in the early days of Spotify and have always been charged £4.99.  In those three or so years, I have changed card ...
  • KatesHere
  • Community Legend
  • 223 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 223 Views
  • 3 replies
  • 0 likes

spotify and gema (germany) - deutsch / english

deutsch: Hallo liebes Spotify Team, ich bis vor kurzem, wurde bei euch jede Episode von ASOT (a state of trance) hochgeladen. Dies war für mich der Hauptgrund für die Premium Version. Leider ist seit der Episode 591 keine neue Episode mehr hochgelade...

  • Newbie
  • deutsch:   Hallo liebes Spotify Team,   ich bis vor kurzem, wurde bei euch jede Episode von ASOT (a state of trance) hochgeladen. Dies war für mich der Hauptgrund für die Premium Ve...
  • Meister66
  • Newbie
  • 944 Views
  • 1 replies
  • 0 likes
  • 944 Views
  • 1 replies
  • 0 likes

Cancel Subscription help please

Hello I have been trying to cancel my spotify payment for a long time and I am so frustrated as no one responds but tells me to go to help pages.The subscription under my account is free but every month I get charged 9.99 what do I do?

  • Casual Listener
  • Hello I have been trying to cancel my spotify payment for a long time and I am so frustrated as no one responds but tells me to go to help pages. The subscription under my account is free but every ...
  • KatesHere
  • Community Legend
  • 399 Views
  • 5 replies
  • 0 likes
  • Account
  • 399 Views
  • 5 replies
  • 0 likes

how can I Change the country of a free account?

Hi! I have subcribed to the family plan and I can't activate the plan on my family's accounts because the country of my spotify acccount is spain and them accounts are france. I would like to change them account to spain as we need to have all the ac...

  • Casual Listener
  • Hi! I have subcribed to  the family plan and I can't activate the plan on my family's accounts because the country of my spotify acccount is spain and them accounts are france. I would like...
  • KatesHere
  • Community Legend
  • 2257 Views
  • 5 replies
  • 0 likes
  • Account
  • 2257 Views
  • 5 replies
  • 0 likes

help i have two spotify acts Acct

I signed up for spotify premium today through my Facebook sign in info. kathleen hadder swiney. I then saw i could of gotten family premium so my husband could utilize it too. I signed up for a new spotify act not through Facebook sign in called user...

  • Newbie
  • I signed up for spotify premium today through my Facebook sign in info. kathleen hadder swiney. I then saw i could of gotten family premium so my husband could utilize it too. I signed up for a new s...
  • Jason
  • Spotify Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 165 Views
  • 1 replies
  • 0 likes

Spotify premiun

Disculpe las molestias, en la pagina cuando entro a mi cuenta me dice que iba a volver a ser premium desde el 18-01 y ya me acreditar los 36 en la tarjeta quisiera saber cual es el problema

  • Newbie
  • Disculpe las molestias, en la pagina cuando entro a mi cuenta me dice que iba a volver a ser premium desde el 18-01 y ya me acreditar los 36 en la tarjeta quisiera saber cual es el problema
  • 233 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 233 Views
  • 0 replies
  • 0 likes

No puedo entrar a mi cuenta de spotify

Al tratar de iniciar cesión me dice que estoy en el extranjero y que solo puedo usarlo 14 días y no es verdad... ¿Qué pasa?

  • Newbie
  • Al tratar de iniciar cesión me dice que estoy en el extranjero y que solo puedo usarlo 14 días y no es verdad... ¿Qué pasa?
  • Jason
  • Spotify Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • Security
  • 288 Views
  • 1 replies
  • 0 likes

pre-pray account, double billed

Hi!I think I have a problem with my spotifiy payments and believe I am getting double charged.I have a pre-paid premium account registered to my account that is valid untill March 6th 2016. But I am also being charged on PayPal for a period of Januar...

IMG_0910.jpg IMG_0911.jpg IMG_0913.jpg
  • Newbie
  • Hi! I think I have a problem with my spotifiy payments and believe I am getting double charged. I have a pre-paid premium account registered to my account that is valid untill March 6th 2016. But I...
  • 168 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
  • 168 Views
  • 0 replies
  • 0 likes

Changing email address

I have set up my account with my ex husbands email address. How do I change it to my email address? Thanks

  • Visitor
  • I have set up my account with my ex husbands email address. How do I change it to my email address? Thanks
  • 170 Views
  • 0 replies
  • 0 likes
  • Login
  • 170 Views
  • 0 replies
  • 0 likes

Can't Login to Windows 7 App with Web App Password

I logged into the web app at spotify.com and downloaded the app for my desktop computer. When I tried to login there, it said error code 3. (password or username incorrect. Do I need to sign up for two different accounts? I also had trouble posting t...

  • Visitor
  • I logged into the web app at spotify.com and downloaded the app for my desktop computer. When I tried to login there, it said error code 3. (password or username incorrect. Do I need to sign up for t...
  • Jason
  • Spotify Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • Login
  • 256 Views
  • 1 replies
  • 0 likes

Doubt with the spotify premium family bill

Hi guys, today i selected the premium family on my account with 3 members. But todays is 20th of january and the bill will charge 25th... only 5 days.. anybody knows if the bill will be the total or a proportional part?

  • Newbie
  • Hi guys,   today i selected the premium family on my account with 3 members. But todays is 20th of january and the bill will charge 25th... only 5 days.. anybody knows if the bill will be the ...
  • 144 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 144 Views
  • 0 replies
  • 0 likes

problem logging in

I use spotify free. And i wanted to upgrade to premium and for that I logged in but they say you are logging in from a different country. But my account has been created and used in Germany. Also I tried to change my country but there is no other opt...

  • Casual Listener
  • I use spotify free. And i wanted to upgrade to premium and for that I logged in but they say you are logging in from a different country. But my account has been created and used in Germany. Also I t...
  • user-removed
  • Not applicable
  • 263 Views
  • 3 replies
  • 0 likes
  • Login
  • 263 Views
  • 3 replies
  • 0 likes

Family fail?

I got premium family and added my daughter as a Christmas present, but today I got the message that my payment had failed. The bill was the cost for only my premium, as it was before I added my daughter. What's going on, and how do I solve it? Where ...

  • Newbie
  • I got premium family and added my daughter as a Christmas present, but today I got the message that my payment had failed. The bill was the cost for only my premium, as it was before I added my daugh...
  • 152 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 152 Views
  • 0 replies
  • 0 likes

Discounts for Students

I have the regular subscription that charges me $9.99 but I wanted to switch over to the Student subscription. How do I change it without automatically being charged after I sign up for the student discount becuase I have already been charged for thi...

  • Newbie
  • I have the regular subscription that charges me $9.99 but I wanted to switch over to the Student subscription. How do I change it without automatically being charged after I sign up for the student d...
  • Smallz21
  • Newbie
  • 727 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 727 Views
  • 1 replies
  • 0 likes

Switch account to the other country, but the payment seems have problem

Hello,I was a UK Spotify user, and now just move to Taiwan.I know I can change the region by update the payment to Taiwan credit card.But the subscription fee doesn't switch into Taiwanese charge, NTD 149, it charges me in British pound or NTD 223.50...

  • Newbie
  • Hello, I was a UK Spotify user, and now just move to Taiwan. I know I can change the region by update the payment to Taiwan credit card. But the subscription fee doesn't switch into Taiwanese...
  • 169 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 169 Views
  • 0 replies
  • 0 likes

Login Issues

I am trying to login to spotify from my android phone. However, I keep getting a message 'you've already created an account with this email address.' Can anyone help me resolve this issue?

  • Newbie
  • I am trying to login to spotify from my android phone. However, I keep getting a message 'you've already created an account with this email address.' Can anyone help me resolve this issue?
  • 138 Views
  • 0 replies
  • 0 likes
  • Login
    Premium
  • 138 Views
  • 0 replies
  • 0 likes