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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422307 Views
  • 965 replies
  • 108 likes
  • Account
  • 422307 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187000 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187000 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103662 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103662 Views
  • 70 replies
  • 10 likes

Re: Why is noone answering to this question ?

Where can I ask questions?with regards to payments?Does spotify have customer hotline in the Phils?

  • Newbie
  • Where can I ask questions?with regards to payments?Does spotify have customer hotline in the Phils?
  • Steph_B
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

2 Different accounts but only one premium

HELP!! I have two different accounts that appear to be linked to the same email but only one of them are a PREMIUM account. The problem it is creating is the account that is the PREMIUM account can not connect to facebook but the other account is con...

  • Newbie
  • HELP!! I have two different accounts that appear to be linked to the same email but only one of them are a PREMIUM account. The problem it is creating is the account that is the PREMIUM account can n...
  • Steph_B
  • Roadie
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 141 Views
  • 1 replies
  • 0 likes

Account

So I tried to get premium on another account and used my same card and it charged me $.99 two times and I still don't have premium how do I get a refund? Or do I? I'm a college student so every penny counts!

  • Newbie
  • So I tried to get premium on another account and used my same card and it charged me $.99 two times and I still don't have premium how do I get a refund? Or do I? I'm a college student so every penny...
  • Steph_B
  • Roadie
  • 113 Views
  • 1 replies
  • 0 likes
  • Account
  • 113 Views
  • 1 replies
  • 0 likes

I've sent three emails through the contact form requesting to delete my other account linked to fac

I've sent three emails through the contact form requesting to delete my other account linked to facebookI've recieved an automatic response of my spotify case # but MY ACCOUNT IS STILL THERE!

  • Newbie
  • I've sent three emails through the contact form requesting to delete my other  account linked to facebook I've recieved an automatic response of my spotify case # but MY ACCOUNT IS STILL THERE!
  • Steph_B
  • Roadie
  • 200 Views
  • 1 replies
  • 1 likes
  • 200 Views
  • 1 replies
  • 1 likes

Adding additional family member to existing family plan

I currently have Spotify family myself the admin plus another member... its been this way for 3+ months.... Today I'd like to add one more member but when I log into my admin account and click on "family plan" I am not given any options to add an add...

  • Newbie
  • I currently have Spotify family myself the admin plus another member... its been this way for 3+ months....    Today I'd like to add one more member but when I log into my admin account a...
  • Steph_B
  • Roadie
  • 356 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 356 Views
  • 1 replies
  • 0 likes

Ecards gift

Hi,i purchased an ecard for a friend this afternoon and i have not received a confirmation email of this transaction. Il is ok? This card Will be delivered at the end of the week to my firiend. i Will received it on the same Time?Thanks in advance fo...

  • Newbie
  • Hi, i purchased an ecard for a friend this afternoon and i have not received a confirmation email of this transaction. Il is ok?  This card Will be delivered at the end of the week to my firien...
  • Adam_B
  • Spotify
  • 199 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 199 Views
  • 1 replies
  • 0 likes

free 30 day trial, still available?

Is the spotify free 30 day trial still available? If so, where can I find it? I have searched everywhere, thanks in advance!

  • Newbie
  • Is the spotify free 30 day trial still available? If so, where can I find it? I have searched everywhere, thanks in advance!
  • Steph_B
  • Roadie
  • 124 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
  • 124 Views
  • 1 replies
  • 0 likes

cancelled subscription twice and still getting charged

ive tried to cancel my subscription twice it says i cancelled it so i delete it off my phone then i look at my account and i got charged again i havent hit anything to sign me up for premium again i just get premium again seein if i can get a refund ...

  • Newbie
  • ive tried to cancel my subscription twice it says i cancelled it so i delete it off my phone then i look at my account and i got charged again i havent hit anything to sign me up for premium again i ...
  • Adam_B
  • Spotify
  • 141 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 141 Views
  • 1 replies
  • 0 likes

refund

I canceled my subscrition and have not been refunded for funds taken off my account. Please help

  • Newbie
  • I canceled my subscrition and have not been refunded for funds taken off my account. Please help
  • Steph_B
  • Roadie
  • 101 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 101 Views
  • 1 replies
  • 0 likes

Cancelled membership but still paid

I cancelled my Spotfy membership when the it ran out and I used a prepaid card at the time and there was nothing left on the card but when I added my new bank card onto my paypal I got charged even though I canncelled my payments.

  • Newbie
  • I cancelled my Spotfy membership when the it ran out and I used a prepaid card at the time and there was nothing left on the card but when I added my new bank card onto my paypal I got charged even t...
  • joesalazar569
  • Newbie
  • 282 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 282 Views
  • 2 replies
  • 0 likes

Hhmm

Some odd reason you guys pulled money out of my banking. I did not allow this. I do have perimum but not threw my banking account. I would like this to be corrected and have the 10.99 put back in to my account. A.S.a.p.

  • Newbie
  • Some odd reason you guys pulled money out of my banking. I did not allow this. I do have perimum but not threw my banking account. I would like this to be corrected and have the 10.99 put back in to ...
  • Steph_B
  • Roadie
  • 154 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 154 Views
  • 1 replies
  • 0 likes

Spotify Family - manage subaccount explicit content

New user to Spotify... With a family account, is there any way to manage subaccounts and the content that can be downloaded? While I get the user age is 13, some content isn't necessarily suitable for that age. It would be great to manage this from t...

  • Newbie
  • New user to Spotify... With a family account, is there any way to manage subaccounts and the content that can be downloaded?  While I get the user age is 13, some content isn't necessarily suita...
  • Adam_B
  • Spotify
  • 279 Views
  • 1 replies
  • 2 likes
  • Other
  • 279 Views
  • 1 replies
  • 2 likes

pease help

So I have a couple premium cards that I entered in to spotify for $30 per card. But for some reason it says that i only have 3 months still even though I entered 12 months worth of money

  • Newbie
  • So I have a couple premium cards that I entered in to spotify for $30 per card.  But for some reason it says that i only have 3 months still even though I entered 12 months worth of money
  • Steph_B
  • Roadie
  • 127 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 127 Views
  • 1 replies
  • 0 likes

Premium Problems

So i have been premium for a while now and suddenly it has popped up saying that I have issues on payments.. So i have tried for a while and when i tried it said this "Oops, seems your card or payment provider is having a bad day. Don't worry, no mon...

  • Regular
  • So i have been premium for a while now and suddenly it has popped up saying that I have issues on payments.. So i have tried for a while and when i tried it said this "Oops, seems your card or paymen...
  • Adam_B
  • Spotify
  • 161 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 161 Views
  • 1 replies
  • 0 likes

Three months december offer purchase failed.

Hi Spotify community, Recently I discovered the spotify offer to get three months premium for €9,99. I tried to redeem this offer with a €30 spotify gift card (which should be 5 months in total) but after filling in the code I just got three regular ...

  • Newbie
  • Hi Spotify community,   Recently I discovered the spotify offer to get three months premium for €9,99. I tried to redeem this offer with a €30 spotify gift card (which should be 5 months in to...
  • Steph_B
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 167 Views
  • 1 replies
  • 0 likes

FAMILY PLAN DOES NOT PERMIT TO PAY

I AM TRYING TO GET THE FAMILY PLAN FOR 3 PERSONS, PAYING THROUGH PAYPAL BUT IT DOES NOT ALLOW ME.I HAVE CONFIRM ALL THE DATA ON PAYPAL AND EVERYTHING IS CORRECWHAT CAN I DO?

  • Newbie
  • I AM TRYING TO GET THE FAMILY PLAN FOR 3 PERSONS, PAYING THROUGH PAYPAL BUT IT DOES NOT ALLOW ME. I HAVE CONFIRM ALL THE DATA ON PAYPAL AND EVERYTHING IS CORREC WHAT CAN I DO?
  • Steph_B
  • Roadie
  • 129 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 129 Views
  • 1 replies
  • 0 likes

Solved!! Premium with ads

Hi, I suscribed for the premium offer to get ridd of ads and I now have ads for premium family. Is it a bad joke ? How do I get rid of this ?I don't have any member to share my account with anyway. Thanks, Arnaud.

  • Newbie
  •  Hi,   I suscribed for the premium offer to get ridd of ads and I now have ads for premium family.  Is it a bad joke ?  How do I get rid of this ? I don't have any member to ...
  • saintjason33
  • Casual Listener
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 207 Views
  • 1 replies
  • 0 likes

I cancelled my subscription, but Spotify still took my money

It automatically paid before canceling...when I tried to get that month it says I have to pay.

  • Newbie
  • It automatically paid before canceling...when I tried to get that month it says I have to pay.
  • Adam_B
  • Spotify
  • 188 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 188 Views
  • 1 replies
  • 0 likes

how to change my invoice information.

how to change my invoice information (need to add a new VAT)? Does any one know how? thank youBestP.

  • Newbie
  • how to change my invoice information (need to add a new VAT)?   Does any one know how?   thank you Best P.    
  • Steph_B
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
  • 218 Views
  • 1 replies
  • 0 likes

Error log in

Hi For two weeks, I can't connect. This error message is appears : "Oups ! Une erreur s'est produite. Réessayez ou consultez notre rubrique d'aide." My account is an account Facebook. The password is ok. Thanks.

  • Casual Listener
  • Hi   For two weeks, I can't connect.   This error message is appears :    "Oups ! Une erreur s'est produite. Réessayez ou consultez notre rubrique d'aide."  ...
  • mrmojales
  • Casual Listener
  • 1146 Views
  • 2 replies
  • 0 likes
  • Login
  • 1146 Views
  • 2 replies
  • 0 likes