Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi - I received an email a few days ago saying 'come back to premium' offering 3 months premium for AUD$11.99. When I clicked on the link in the email, I received a message telling me I was ineligible for this offer but I could still pay for regular ...
Hello!I have never been a Premium user before.There is currently an offert for buying a 3 months of premium for 0.99PLN.The coincidence is that I recently received a 60PLN (equivalent of 3 months of premium) gift card which i did not redeemed yet. Th...
I have been being charged monthly for the premium option although in trying to cancel my subscription says I have the free version therefore I can not cancell and no way to contact this stupid company. Help.
Rogers is offering a 24months subscription of spotify per line of their Share Everything Plan, yet I was charged by Spotify for 21.98. When I spoke to Rogers, they said it is a mistake by Spotify and ask me to contact Spotify's (non-exisitant) custom...
I subscribed to the 3 month trial for $0.99 a week ago. Still says I'm a free user and not premium. I've tried logging out and back in again and reinstalling the app. This was a week ago, as soon as I got payed I got charged another $12 for no reason...
It took my payment and didn't upgrade my account please get back to me as soon as possible thank you
Hi I've completely forgotten my password for my account, so naturally I've tried to do password reset. I've tried to put in my email address and put in my username separately to get it to send a password reset to my email address. Both have failed on...
I got email telling me that I can buy premium for 3 months with only 0,99€. At spotifys website it says it's only for new accounts but in my mail and in the link I got in there there is nothing about the age of the account. What should I do?
Hello,i went premium with my credit card, the first month it went ok, but the following it says that the subscription couldn't go on because Spotify don't process the payment. I call to the bank and they say the card is with no problem, that i have t...
The country listed in my account is wrong and I need to change it (says I've been abroad too long), and yet it does not give me an option to change - the only country list is USA. Can anything be done about this? Thank you!
so when i go to pay for spotify premium with paypal it doesnt work, it just takes me back to the part where you have to choose how you want to pay.
HelloI'm new on spotify and they told me that i get 3 month s for one.I use my code.I go to my accountAnd i see that my abbonoment stops one month after,Help me please.What can i do?
Hi!I got Spotify gift cards for christmas present, three of them. Two of them for 1 month and 1 for 3 moths. I loaded the first one of 1 month for 1 hour ago, what happens if I load the next one now? Will there be 2 months of premium or 1? Thanks.
Hi. i just upgraded my spotify to premium, and to make it easier i logged in via Facebook at spotify.com. when i opened spotify again it wasn't upgraded. i finally figured out that i suddenly have two spotify accounts. and the one upgraded is the one...
Where are my playlists, Spotify? Only a few of them are showing up on all my devices.My Premium lasts until the 27th.
I tried paiding for the premium service for 9.99 and was charged .99 cents instead. It is telling me to still pay 9.99. What about the .99 you already charged me (and I'm still didn't get any premium service ) and now if I pay 9.99 the total cost wil...
I bought a gift card for 10$ and I entered the code as it read on the card into the redeem area and I was given this response: "Unfortunately this Premium code does not seem to be valid. Try again or contact customer service." I entered the code in e...
Hi guys,I'm trying to upgrade to premium (thought I would give the service a go given that it's $0.99/month at the moment). When I submitt my CC details it just brings up a message that I have Javascript disabled and takes me back to the CC screen ag...
HelloI've been trying to buy the 0.99 promo on my mobile and computer with a credit card but it said that the credit card or the bank had a trouble but any charge wasn't made, but I received a message from my bank for a charge made by Spotify for 0.9...
I went to claim this offer but spotify says"Looks like you've already taken a similar offer"when I have only trialed for 7 days a few months ago. Can I still get this deal? Why won't it let me?