Announcements

Having trouble seeing your Wrapped stories? To fix this, update the Spotify app to the latest version.

Find more info on our community FAQ.

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • PROPERnahui
  • Newbie
  • 233558 Views
  • 734 replies
  • 71 likes
  • Account
  • 233558 Views
  • 734 replies
  • 71 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1120256 Views
  • 118 replies
  • 106 likes
  • Account
  • 1120256 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 66077 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 66077 Views
  • 61 replies
  • 8 likes

Deleting

I made my self an old account when I was younger and I want only one account so how do I delete my old one?

  • Newbie
  • I made my self an old account when I was younger and I want only one account so how do I delete my old one?
  • jean3601
  • Community Legend
  • 97 Views
  • 1 replies
  • 0 likes
  • Premium
  • 97 Views
  • 1 replies
  • 0 likes

HELP - Cannot change country of residence

Hello,I created my Spotify account a very long time ago (I honestly do not remember when) in the USA, but I am currently in South Africa until March 2016. Spotify will all of a sudden not let me log in because my country does not match the country li...

  • Newbie
  • Hello, I created my Spotify account a very long time ago (I honestly do not remember when) in the USA, but I am currently in South Africa until March 2016. Spotify will all of a sudden not let me ...
  • 100 Views
  • 0 replies
  • 0 likes
  • Free
  • 100 Views
  • 0 replies
  • 0 likes

Help

I paid for my subscription and was charged and it said they could not verify my student status. So why was I still charged but I have no access to spotify?

  • Newbie
  • I paid for my subscription and was charged and it said they could not verify my student status. So why was I still charged but I have no access to spotify?
  • Ox1
  • Roadie
  • 93 Views
  • 1 replies
  • 0 likes
  • Premium
  • 93 Views
  • 1 replies
  • 0 likes

What Happened To My Account? Not Active

What is going on? I redeemed a one year prepaid gift card on my account (not this one. I had to make this account to post on the forums) and 4 days later, out of the blue, I can't log in. My password doesn't work and when I try to reset my password, ...

  • Casual Listener
  • What is going on? I redeemed a one year prepaid gift card on my account (not this one. I had to make this account to post on the forums) and 4 days later, out of the blue, I can't log in. My password...
  • accountdeleted
  • Casual Listener
  • 422 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 422 Views
  • 1 replies
  • 1 likes

Going from Family to Premium Account

I share a family account with my brother but now I have a spotify voucher for my birthday (and so does he), we can't use them while we have a family account!!?? (stupid idea).So now I have to change my subscription so I can actually use my birthday p...

  • Newbie
  • I share a family account with my brother but now I have a spotify voucher for my birthday (and so does he), we can't use them while we have a family account!!??  (stupid idea). So now I have to...
  • Ox1
  • Roadie
  • 101 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 101 Views
  • 1 replies
  • 0 likes

spotify student

How can i change from premium to spotify student? do i have to cancel my subscription and start it all over or can i do it directly somehow?

  • Newbie
  • How can i change from premium to spotify student? do i have to cancel my subscription and start it all over or can i do it directly somehow?  
  • Ox1
  • Roadie
  • 98 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 98 Views
  • 1 replies
  • 0 likes

Spotify Family no Invte

I have a Spotify Family Account £14.99 per month with just myself and one member on it.I would like to add another member of my family I cannot see an 'INVITE" button on my account only view is myself as administrator and option to remove my one curr...

  • Newbie
  • I have a Spotify Family Account £14.99 per month with just myself and one member on it. I would like to add another member of my family   I cannot see an 'INVITE" button on my account only vi...
  • 111 Views
  • 0 replies
  • 1 likes
  • Account
  • 111 Views
  • 0 replies
  • 1 likes

Was a happy premium for 2months then suddenly free

Got Spotify premium right away in August. About 2 weeks ago I noticed I couldn't pick songs and it says I'm under free. I tried upgrading again with the same payment didn't work. Tried reinstalling didn't work. Sent an email didn't get a response. Yo...

  • Newbie
  • Got Spotify premium right away in August. About 2 weeks ago I noticed I couldn't pick songs and it says I'm under free. I tried upgrading again with the same payment didn't work. Tried reinstalling d...
  • 72 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 72 Views
  • 0 replies
  • 0 likes

No more Facebook connect

Hi,I have created my account with facebook connect. Now i don't to want to log with facebook. I create a password in my profil. But my ID is a number and not my mail. How to canceled my Facebook connect for Spotify ? And How to get back my mail as my...

  • Newbie
  • Hi, I have created my account with facebook connect. Now i don't to want to log with facebook. I create a password in my profil. But my ID is a number and not my mail. How to canceled my Facebook ...
  • 72 Views
  • 0 replies
  • 0 likes
  • Account
  • 72 Views
  • 0 replies
  • 0 likes

Payment problems with Premium

I tried to get Spotify Premium which cost 9,99 euros. When I got my receipt it shows that I have paid over 119,99 euros. My account shows that my Premiun will last till 4.11.2016. It seems that I have paid for one year but it was ment to be every mon...

  • Newbie
  • I tried to get Spotify Premium which cost 9,99 euros. When I got my receipt it shows that I have paid over 119,99 euros. My account shows that my Premiun will last till 4.11.2016. It seems that I hav...
  • 71 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 71 Views
  • 0 replies
  • 0 likes

login Failed

I've never logged into spotify before and now that i've tried, it says 'You can only use Spotify abroad for 14 days'. I've read other forums where it says to change the country, but I can't log in to do that!

  • Newbie
  • I've never logged into spotify before and now that i've tried, it says 'You can only use Spotify abroad for 14 days'. I've read other forums where it says to change the country, but I can't log in to...
  • RaùlSegarra
  • Newbie
  • 124 Views
  • 2 replies
  • 0 likes
  • Login
  • 124 Views
  • 2 replies
  • 0 likes

I have paid but appears as a free account

I have paid but it appears as a free account, please help me this is tus ID MJ6F879M2T of the pay.Tan you

  • Newbie
  • I have paid but it appears as a free account, please help me this is tus ID MJ6F879M2T of the pay. Tan you
  • 67 Views
  • 0 replies
  • 0 likes
  • Account
  • 67 Views
  • 0 replies
  • 0 likes

Had been set up with recurring payments for over 2 years, now credit card not working

Hi, I've had recurring payments set up with my credit card for over a year. Yesterday, I received an email saying my premium account had been paused because my payment didn't go through. I've contacted my credit card company and they report no issues...

  • Casual Listener
  • Hi, I've had recurring payments set up with my credit card for over a year. Yesterday, I received an email saying my premium account had been paused because my payment didn't go through. I've contact...
  • Emh39
  • Casual Listener
  • 97 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 97 Views
  • 1 replies
  • 0 likes

Transferring Account

I just signed up for a Rogers account and now I get spotify for free, so how do I transfer my current trial account under my rogers one?

  • Newbie
  • I just signed up for a Rogers account and now I get spotify for free, so how do I transfer my current trial account under my rogers one?
  • 94 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 94 Views
  • 0 replies
  • 0 likes

Account Issues

Hi, I had a Spotify account that I had created a long time ago through Facebook, but I recently decided I no longer liked the username. I discovered by reading the community support pages that the only way I could change my username was to create a t...

  • Casual Listener
  • Hi, I had a Spotify account that I had created a long time ago through Facebook, but I recently decided I no longer liked the username. I discovered by reading the community support pages that the on...
  • 88 Views
  • 0 replies
  • 0 likes
  • Account
  • 88 Views
  • 0 replies
  • 0 likes

Starred Playlist Gone

All of the songs in my starred playlist are gone since the only one there is a track I liked yesterday even though all tracks on my other playlist still exist. I'm using the online play.spotify, have always logged in through Facebook, and never delet...

  • Casual Listener
  • All of the songs in my starred playlist are gone since the only one there is a track I liked yesterday even though all tracks on my other playlist still exist. I'm using the online play.spotify, have...
  • MaryS
  • Roadie
  • 93 Views
  • 1 replies
  • 0 likes
  • Free
    Other
  • 93 Views
  • 1 replies
  • 0 likes

using spotify on multiple devices.

I have 3 stereo systems that are spotify capable, but it seems I can only stream to one at a time. (iTunes allows me to stream to multiple) how do I do this on the spotify app?

  • Newbie
  • I have 3 stereo systems that are spotify capable, but it seems I can only stream to one at a time.  (iTunes allows me to stream to multiple) how do I do this on the spotify app?
  • MaryS
  • Roadie
  • 112 Views
  • 1 replies
  • 0 likes
  • Premium
  • 112 Views
  • 1 replies
  • 0 likes

Card is OK, Spotify thinks otherwise?

My payment details are fine, spotify still says unable to renew my family subscription.Can you please try again? I shouldn`t have to ask this to a comunity. Thanks and please let me know if you see more problems with the card. It has been working goo...

  • Newbie
  • My payment details are fine, spotify still says unable to renew my family subscription. Can you please try again? I shouldn`t have to ask this to a comunity.   Thanks and please let me know i...
  • MaryS
  • Roadie
  • 117 Views
  • 1 replies
  • 1 likes
  • Account
    Subscription
  • 117 Views
  • 1 replies
  • 1 likes

Not able to update Credit Card

Spotify will not allow me to update my card to my AMEX saying that it is out of country, even though it is a USA card and my account is set as being in the USA. I also do not want to log in with Facebook anymore, so I created a new account as advised...

  • Newbie
  • Spotify will not allow me to update my card to my AMEX saying that it is out of country, even though it is a USA card and my account is set as being in the USA.    I also do not want to l...
  • MaryS
  • Roadie
  • 122 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 122 Views
  • 1 replies
  • 0 likes

Does the student discount expire?

A while back I signed up with spotifty using the student discount deal and it's worked fine as long I can remember. Recently though, when I was looking through my transactions it started to charge me $9.99 instead of the $4.99 that i've always been c...

  • Newbie
  • A while back I signed up with spotifty using the student discount deal and it's worked fine as long I can remember. Recently though, when I was looking through my transactions it started to charge me...
  • MaryS
  • Roadie
  • 2460 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 2460 Views
  • 1 replies
  • 0 likes