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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ssydmarie
  • Visitor
  • 9134 Views
  • 2 replies
  • 9 likes
  • Security
  • 9134 Views
  • 2 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 482988 Views
  • 979 replies
  • 111 likes
  • Account
  • 482988 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211154 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211154 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121065 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121065 Views
  • 72 replies
  • 12 likes

Adding a non spotify member

My daughter and i are on the spotify premium 129.00 monthly plan. I want to add my husband who's trying spotify for the first time on a different device. How do i do that? Will i be charged twice since ill be using the same card?

  • Newbie
  • My daughter and i are on the spotify premium 129.00 monthly plan. I want to add my husband who's trying spotify for the first time on a different device. How do i do that? Will i be charged twice sin...
  • Taylor
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • Other
  • 166 Views
  • 1 replies
  • 0 likes

Student premium charge

Someone please help me. I have tried several times to contact Spotify but haven't received an answer only an automated answer. This is my problem... I tried to purchase the student premium and when I put all my credit card information in and tried to...

  • Visitor
  • Someone please help me. I have tried several times to contact Spotify but haven't received an answer only an automated answer. This is my problem... I tried to purchase the student premium and when I...
  • Taylor
  • Community Legend
  • 125 Views
  • 1 replies
  • 0 likes
  • Premium
  • 125 Views
  • 1 replies
  • 0 likes

accidentally upgraded to family.

Hi I accidentally upgraded to Spotify family.I thought I could share my playlists that way but I was wrong. I have no one to share with so it feels kind of stupid to pay for family package. How can I go back to my premium?

  • Newbie
  • Hi I accidentally upgraded to Spotify family. I thought I could share my playlists that way but I was wrong. I have no one to share with so it feels kind of stupid to pay for family package. How can...
  • Taylor
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • Account
  • 239 Views
  • 1 replies
  • 0 likes

I wish I never SAW spotify

Spotify won't let me cancel this subscription that I didn't order in the FIRST PLACE!! THERE IS NO BUTTON FOR ME TO CANCEL!!

  • Casual Listener
  • Spotify won't let me cancel this subscription that I didn't order in the FIRST PLACE!! THERE IS NO BUTTON FOR ME TO CANCEL!!
  • Taylor
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 149 Views
  • 1 replies
  • 0 likes

Preço da assinatura premium

Estou realmente sem entender a política do Spotify. Primeiro vejo uma oferta pelo facebook de assinatura do premium por 1,99 nos três primeiros meses. Assino o Spotify contando com o que foi anunciado. Uma semana depois minha assinatura do premium é ...

  • Newbie
  • Estou realmente sem entender a política do Spotify. Primeiro vejo uma oferta pelo facebook de assinatura do premium por 1,99 nos três primeiros meses. Assino o Spotify contando com o que foi anunciad...
  • 189 Views
  • 0 replies
  • 0 likes
  • Premium
  • 189 Views
  • 0 replies
  • 0 likes

Cannot cancel my subscription

Hello, I recently got Spotify subscription as part of my Vodafone contract, i cannot use this until I cancel my exsiting Spotify subscription, issues below; 1. There is no 'cancel subscription' button on the subscription page of Spotify2. It shows as...

  • Regular
  • Hello,   I recently got Spotify subscription as part of my Vodafone contract, i cannot use this until I cancel my exsiting Spotify subscription, issues below;   1. There is no 'cancel s...
  • bre19
  • Casual Listener
  • 656 Views
  • 10 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 656 Views
  • 10 replies
  • 0 likes

premium dissapered

I payed for premium for 6 months via Swedbank and entered The code. Everything worked fine for like 2 weeks an Rhen dissapered. I should mention otroligt wass about The same time i got too usa (from sweden)I got a recipt from you With this text.Thank...

  • Casual Listener
  • I payed for premium for 6 months via Swedbank and entered The code. Everything worked fine for like 2 weeks an Rhen dissapered. I should mention otroligt wass about The same time i got too usa (from ...
  • Danielgudmarsso
  • Casual Listener
  • 144 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 144 Views
  • 1 replies
  • 0 likes

Unable to change e-mail adress, default one is non-existing

So I'm trying to update my email adress in my profile because the current one there no longer exists.My facebook and spotify accounts are linked but the default emails are not the same.Facebook has the right one but spotify does not.When I try to cha...

  • Newbie
  • So I'm trying to update my email adress in my profile because the current one there no longer exists. My facebook and spotify accounts are linked but the default emails are not the same. Facebook h...
  • user-removed
  • Not applicable
  • 206 Views
  • 2 replies
  • 0 likes
  • Account
  • 206 Views
  • 2 replies
  • 0 likes

problem changing country

I am a spotify free userand want to change my country so that I have access to my music while I am travelling.However, when I go to settings I can only choose my home country. I remember though that it did work 2 month ago when I was in thailand (now...

  • Newbie
  • I am a spotify free userand want to change my country so that I have access to my music while I am travelling. However, when I go to settings I can only choose my home country. I remember though tha...
  • user-removed
  • Not applicable
  • 159 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 159 Views
  • 2 replies
  • 0 likes

Premium account withdrew funds then froze account saying I'm don't have premium

I've had a premium account for over a year and started having issues in the past few months. The latest being that my account was charged and paid but froze while playing telling me that my payment didn't go through and only giving me the option to d...

  • Casual Listener
  • I've had a premium account for over a year and started having issues in the past few months. The latest being that my account was charged and paid but froze while playing telling me that my payment d...
  • Hlbaird5
  • Casual Listener
  • 211 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 211 Views
  • 4 replies
  • 0 likes

Help- saved songs

I recently got a new iPhone and logged back into my Spotify account, and noticed all the songs I had saved from the past month are gone. They aren't on my desktop either. Can I get them back somehow?

  • Newbie
  • I recently got a new iPhone and logged back into my Spotify account, and noticed all the songs I had saved from the past month are gone. They aren't on my desktop either. Can I get them back somehow?
  • Bittencourt
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • Premium
  • 131 Views
  • 1 replies
  • 0 likes

Payment

Hey, I have tried to cancel my account for a while until I had more money and it still takes money out my my account. How do I stop this and get a. Refund?

  • Newbie
  • Hey, I have tried to cancel my account for a while until I had more money and it still takes money out my my account. How do I stop this and get a. Refund?
  • kbrooksc
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 148 Views
  • 1 replies
  • 0 likes

Payment Problem: "Oops, seems..."

Hello Spotify users and employees,I am attempting to sign back up for Spotify Premium (as Spotify unfortunately cancels my account every month for some reason unknown to me). When I went to sign back up again, I received the following message: "Oops,...

  • Newbie
  • Hello Spotify users and employees, I am attempting to sign back up for Spotify Premium (as Spotify unfortunately cancels my account every month for some reason unknown to me).  When I went to...
  • kbrooksc
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 181 Views
  • 1 replies
  • 0 likes

Preimum not working on Desktop or iOS app

I have been a preimum subscriber for well over a year. Just hours ago, my Spotify account is showing as Free on both my desktop (Windows 8.1) and my iOS (iPhone 6S, iOS9) app. I have reinstalled the application mutliple times and it still will not sh...

  • Newbie
  • I have been a preimum subscriber for well over a year. Just hours ago, my Spotify account is showing as Free on both my desktop (Windows 8.1) and my iOS (iPhone 6S, iOS9) app. I have reinstalled the ...
  • kbrooksc
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 197 Views
  • 1 replies
  • 0 likes

Spotify student

I went to subscribe with spotify student, but it couldnt verify my school. However it charged me $5.40 to my card for the subscription. But when I go under my account to receipts or subscription there is no trace of it anywhere to be found?

  • Newbie
  • I went to subscribe with spotify student, but it couldnt verify my school. However it charged me $5.40 to my card for the subscription. But when I go under my account to receipts or subscription ther...
  • kbrooksc
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • Premium
  • 144 Views
  • 1 replies
  • 0 likes

Neeed a contact phone number or email for support!

I was charged money even though I canceled at the beginning of the month. Need to get in touch with customer support. The online form does not work! Help please!

  • Casual Listener
  • I was charged money even though I canceled at the beginning of the month.  Need to get in touch with customer support.  The online form does not work!  Help please!
  • KatesHere
  • Community Legend
  • 279 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 279 Views
  • 3 replies
  • 0 likes

Charged twice...

I paid for three months of spotify family for $9.99 on 12/15/15 and was charged again for it on 1/15/16. Why am I being charged twice?

  • Newbie
  • I paid for three months of spotify family for $9.99 on 12/15/15 and was charged again for it on 1/15/16. Why am I being charged twice?
  • darraaagh
  • Newbie
  • 162 Views
  • 1 replies
  • 0 likes
  • Premium
  • 162 Views
  • 1 replies
  • 0 likes

ACCIDENTLY DELETED A WHOLE BUNCH OF SONGS FROM PLAYLIST HOW I GET IT BACK

So I accidently uninstalled a whole bunch of songs, how do I get it back? I have already clsoed the programmes is there any other way to restore them. I have seen tthreads where mods have restored peoples songs.

  • Casual Listener
  • So I accidently uninstalled a whole bunch of songs, how do I get it back? I have already clsoed the programmes is there any other way to restore them. I have seen tthreads where mods have restored pe...
  • Dreadlord
  • Community Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
  • 150 Views
  • 1 replies
  • 0 likes

Solved!! Spotify ecard does not work

Hello, At Christmas, I bought a 6 month Spotify Premium ecard for my girlfirend but she has not been able to activate it so far. How could we fix this issue? Many thanks!

  • Casual Listener
  • Hello,   At Christmas, I bought a 6 month Spotify Premium ecard for my girlfirend but she has not been able to activate it so far. How could we fix this issue? Many thanks!
  • mattebarbio
  • Casual Listener
  • 387 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 387 Views
  • 4 replies
  • 0 likes

Student Discount

Bought and verified student monthly. Money was taken from cc but I dont see my account updated to premuim. Did I miss something?

  • Regular
  • Bought and verified student monthly.   Money was taken from cc but I dont see my account updated to premuim.    Did I miss something?    
  • ybmyers
  • Regular
  • 396 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 396 Views
  • 8 replies
  • 0 likes