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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • 1286584072
  • Visitor
  • 265350 Views
  • 519 replies
  • 34 likes
  • Account
    Free
  • 265350 Views
  • 519 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13055 Views
  • 6 replies
  • 11 likes
  • Security
  • 13055 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529748 Views
  • 989 replies
  • 113 likes
  • Account
  • 529748 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128159 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128159 Views
  • 74 replies
  • 12 likes

problems with vodafone partnership

Hi, I have activated a vodafone offer that includes 6 months of free spotify premium, but when I go in my personal page voda.it/entertainment to activate spotify offer there is only an offer for one months of free spotify. Vodafone help desk said to ...

  • Casual Listener
  • Hi,   I have activated a vodafone offer that includes 6 months of free spotify premium, but when  I go in my personal page voda.it/entertainment to activate spotify offer there is on...
  • ene_ire
  • Casual Listener
  • 524 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 524 Views
  • 2 replies
  • 0 likes

Unknown Payment Method?

Hello, I have just subcribed to spotify premium, it is finally successful. However, I do not know what was my payment method. Earlier today, i tried using my credit card multiple times as the screen did not respond and it just refresh onto the same p...

  • Newbie
  • Hello,    I have just subcribed to spotify premium, it is finally successful. However, I do not know what was my payment method.    Earlier today, i tried using my credit card...
  • KatesHere
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 311 Views
  • 1 replies
  • 0 likes

Payment Problem (Turkey)

Hello there; It's been almost 5 months that i have premium account but since last week, i keep getting e-mails that my payment wasn't a success and i have to update my payment info. BUT whenever i try to update it, it says i have a problem with my ba...

  • Casual Listener
  • Hello there;   It's been almost 5 months that i have premium account but since last week, i keep getting e-mails that my payment wasn't a success and i have to update my payment info...
  • KatesHere
  • Community Legend
  • 419 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 419 Views
  • 3 replies
  • 0 likes

Applying uni days

I can't apply my uni days code to my new spotify accout because it says the the code is already being used by another account. Need to find out the account details of the account it is being used by so I can change this. Any suggestions?

  • Newbie
  • I can't apply my uni days code to my new spotify accout because it says the the code is already being used by another account. Need to find out the account details of the account it is being used by ...
  • user-removed
  • Not applicable
  • 348 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 348 Views
  • 1 replies
  • 0 likes

Solved!! HELP ME!!

I am paying for an account i cannot access. I try to write to the help forum, but it says it will answer to an email account that i cannot access, and when i try to change the email, i have to write the password i dont rememeber. when i try to change...

  • Casual Listener
  • I am paying for an account i cannot access. I try to write to the help forum, but it says it will answer to an email account that i cannot access, and when i try to change the email, i have to write ...
  • sarah-donkybutt
  • Casual Listener
  • 623 Views
  • 4 replies
  • 0 likes
  • Account
  • 623 Views
  • 4 replies
  • 0 likes

Trying to delete my account

Hi,I tried to delete my Spotify account a few days ago which didn't succeed.I asked for more help on the Spotify page, still haven't had any news...Please delete my Spotify account, I don't want my private information to be stored without me using th...

  • Visitor
  • Hi, I tried to delete my Spotify account a few days ago which didn't succeed. I asked for more help on the Spotify page, still haven't had any news... Please delete my Spotify account, I don't...
  • user-removed
  • Not applicable
  • 453 Views
  • 6 replies
  • 0 likes
  • Account
    Other
    Security
  • 453 Views
  • 6 replies
  • 0 likes

Having problems with my emailadress!

Hello I'm trying to start using a own spotify but the problem is that my email is already in use so I can't make an account. I have an account thats registered on facebook but i don't whant it to be so connected with facebook. So I would like to dele...

  • Visitor
  • Hello I'm trying to start using a own spotify but the problem is that my email is already in use so I can't make an account. I have an account thats registered on facebook but i don't whant it to be ...
  • philicious27
  • Newbie
  • 343 Views
  • 4 replies
  • 0 likes
  • 343 Views
  • 4 replies
  • 0 likes

Gifting Spotify

Hey guys! Can anyone from the Spotify team let me know if a student can gift another student Spotify Premium at the student price, please?

  • Newbie
  • Hey guys!   Can anyone from the Spotify team let me know if a student can gift another student Spotify Premium at the student price, please?
  • Nico
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 230 Views
  • 1 replies
  • 0 likes

Where is my profile photo in the app?

First of all I do not have a computer and I shouldn't need one. I only use the app which is a mobile service. I am on iPhone 5 and iPad retina. My operating systems are up-to-date. I'm a premium account user with Spotify. My username is ditzygypsy. A...

  • Newbie
  • First of all I do not have a computer and I shouldn't need one. I only use the app which is a mobile service. I am on iPhone 5 and iPad retina. My operating systems are up-to-date. I'm a premium acco...
  • djmikeystrange
  • Roadie
  • 702 Views
  • 1 replies
  • 0 likes
  • Account
  • 702 Views
  • 1 replies
  • 0 likes

Solved!! I saw a facebook user that is selling a premium account for less than half the price!

Please investigate this https://www.facebook.com/groups/hachisbuysellswap/permalink/1520444471588125/

  • Newbie
  • Please investigate this    https://www.facebook.com/groups/hachisbuysellswap/permalink/1520444471588125/
  • user-removed
  • Not applicable
  • 460 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 460 Views
  • 1 replies
  • 0 likes

Change Country Settings

Hi, I need to change my country back tot UK as it wont let me do it on my profile page. It means my family plan members are unable to activate their account because it says we are not in the same country. my user name is stone090 thanks

  • Casual Listener
  • Hi, I need to change my country back tot UK as it wont let me do it on my profile page.   It means my family plan members are unable to activate their account because it says we are not in the...
  • 1112198400
  • Casual Listener
  • 228 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 228 Views
  • 2 replies
  • 0 likes

Spotify in Japan

I have a Swedish spotify premium account but am moving to Tokyo in january 2016. As far as I understand Spotify is not available in Japan. What do I do - can I use my swedish subscription in japan?

  • Newbie
  • I have a Swedish spotify premium account but am moving to Tokyo in january 2016. As far as I understand Spotify is not available in Japan. What do I do - can I use my swedish subscription in japan? ...
  • ojuice1018
  • Casual Listener
  • 605 Views
  • 2 replies
  • 0 likes
  • Account
  • 605 Views
  • 2 replies
  • 0 likes

Premium subscription in japan?

As a owner of a swedish Spotify premium subscription, will there be any problems if i use it in Japan for 5 months, or are there a maximum usage timelimit where it works abroad?

  • Newbie
  • As a owner of a swedish Spotify premium subscription, will there be any problems if i use it in Japan for 5 months, or are there a maximum usage timelimit where it works abroad?
  • ojuice1018
  • Casual Listener
  • 981 Views
  • 2 replies
  • 0 likes
  • 981 Views
  • 2 replies
  • 0 likes

Fido: Removing Premium Feature

Hi, I wanted to deactivate my current Premium plan through Fido (not the free 2 year subscription, but the discounted price) as I have another phone plan that comes with the 2 years. I've contacted Fido, which then told me to contact Spotify, which t...

  • Newbie
  • Hi,   I wanted to deactivate my current Premium plan through Fido (not the free 2 year subscription, but the discounted price) as I have another phone plan that comes with the 2 years.  ...
  • daviniachew
  • Newbie
  • 1470 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 1470 Views
  • 1 replies
  • 1 likes

Never signed up to spotify premium but still charged.

I have been signed up to spotify free for a while but I see spotify charged me $12.99 last night from my bank account. My spotify is still free, why was I charged?

  • Newbie
  • I have been signed up to spotify free for a while but I see spotify charged me $12.99 last night from my bank account. My spotify is still free, why was I charged?
  • KatesHere
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 259 Views
  • 1 replies
  • 0 likes

Register password for other devices , not accepting any passwords

Hi, I am trying to register a new password to use with other devices (the triode plugin for slimserver). I received a link in my email. Then I can type my new password, and the a second time. All the passwords I have tried are not valid.What are the ...

  • Regular
  • Hi,   I am trying to register a new password to use with other devices (the triode plugin for slimserver). I received a link in my email. Then I can type my new password, and the a second time...
  • kit-kat
  • Regular
  • 558 Views
  • 8 replies
  • 0 likes
  • Premium
  • 558 Views
  • 8 replies
  • 0 likes

Solved!! Unsubscribed from Spotify Premium, but still says I'm subscribed to Premium

As the title says, I unsubscribed from Spotify Premium, but when I open Spotify, it still says I'm subscribed to Premium. Is there anyone who also has this? And is it possible that Spotify charges the monthly price for it, because I have the feeling ...

  • Casual Listener
  • As the title says, I unsubscribed from Spotify Premium, but when I open Spotify, it still says I'm subscribed to Premium. Is there anyone who also has this? And is it possible that Spotify charges th...
  • ramirezdaniel62
  • Regular
  • 1988 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1988 Views
  • 5 replies
  • 0 likes

Solved!! Fraud Account Cancellation Emails

Hello,Lately i've been recieving emails regarding my spotify account that tells me thar my subscribtion has faild and I need to fill in my account details. It looks quite realistic but, if you study the sender you can see that it's somthing fishy goi...

Skärmavbild 2016-01-21 kl. 14.09.51.png
  • Newbie
  • Hello, Lately i've been recieving emails regarding my spotify account that tells me thar my subscribtion has faild and I need to fill in my account details. It looks quite realistic but, if you st...
  • KatesHere
  • Community Legend
  • 855 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 855 Views
  • 1 replies
  • 0 likes

Password reset emails not arriving - can't log in

Hi, I am not getting the email to reset my password. I can't actually remember which email I signed up with but I have checked them all. I have also checked spam folders, junk mail folders. The only thing I know for sure is my username, and that's be...

  • Visitor
  • Hi,   I am not getting the email to reset my password. I can't actually remember which email I signed up with but I have checked them all. I have also checked spam folders, junk mail folders.&...
  • user-removed
  • Not applicable
  • 385 Views
  • 4 replies
  • 0 likes
  • Login
  • 385 Views
  • 4 replies
  • 0 likes

Refund for premium?

So I saw today that my Spotify premium had renewed. I had been wanting to cancel it for a few days now and had completely forgotten to, so after seeing the newest charge on my bank account I instantly cancelled my subscription. Is there anyway I can ...

  • Newbie
  • So I saw today that my Spotify premium had renewed. I had been wanting to cancel it for a few days now and had completely forgotten to, so after seeing the newest charge on my bank account I instantl...
  • KatesHere
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 194 Views
  • 1 replies
  • 0 likes