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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 397989 Views
  • 947 replies
  • 107 likes
  • Account
  • 397989 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171193 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171193 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99013 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99013 Views
  • 68 replies
  • 10 likes

My Rogers account was charged 21.98 when it is supposed to be a free 24 months subscription offer

Rogers is offering a 24months subscription of spotify per line of their Share Everything Plan, yet I was charged by Spotify for 21.98. When I spoke to Rogers, they said it is a mistake by Spotify and ask me to contact Spotify's (non-exisitant) custom...

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  • Newbie
  • Rogers is offering a 24months subscription of spotify per line of their Share Everything Plan, yet I was charged by Spotify for 21.98.  When I spoke to Rogers, they said it is a mistake by Spoti...
  • Oreste
  • Composer
  • 226 Views
  • 1 replies
  • 0 likes
  • Account
  • 226 Views
  • 1 replies
  • 0 likes

Subscription

I subscribed to the 3 month trial for $0.99 a week ago. Still says I'm a free user and not premium. I've tried logging out and back in again and reinstalling the app. This was a week ago, as soon as I got payed I got charged another $12 for no reason...

  • Newbie
  • I subscribed to the 3 month trial for $0.99 a week ago. Still says I'm a free user and not premium. I've tried logging out and back in again and reinstalling the app. This was a week ago, as soon as ...
  • Oreste
  • Composer
  • 248 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 248 Views
  • 5 replies
  • 0 likes

Solved!! Re: 3 months premium for $0.99

It took my payment and didn't upgrade my account please get back to me as soon as possible thank you

  • Newbie
  • It took my payment and didn't upgrade my account please get back to me as soon as possible thank you
  • Oreste
  • Composer
  • 259 Views
  • 3 replies
  • 0 likes
  • 259 Views
  • 3 replies
  • 0 likes

Password reset

Hi I've completely forgotten my password for my account, so naturally I've tried to do password reset. I've tried to put in my email address and put in my username separately to get it to send a password reset to my email address. Both have failed on...

  • Newbie
  • Hi I've completely forgotten my password for my account, so naturally I've tried to do password reset. I've tried to put in my email address and put in my username separately to get it to send a pass...
  • Oreste
  • Composer
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
  • 204 Views
  • 1 replies
  • 0 likes

Premium discount

I got email telling me that I can buy premium for 3 months with only 0,99€. At spotifys website it says it's only for new accounts but in my mail and in the link I got in there there is nothing about the age of the account. What should I do?

  • Casual Listener
  • I got email telling me that I can buy premium for 3 months with only 0,99€. At spotifys website it says it's only for new accounts but in my mail and in the link I got in there there is nothing about...
  • Oreste
  • Composer
  • 111 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 111 Views
  • 1 replies
  • 0 likes

Argentina - Pago con Galicia no procesa el pago.

Hello,i went premium with my credit card, the first month it went ok, but the following it says that the subscription couldn't go on because Spotify don't process the payment. I call to the bank and they say the card is with no problem, that i have t...

  • Casual Listener
  • Hello, i went premium with my credit card, the first month it went ok, but the following it says that the subscription couldn't go on because Spotify don't process the payment. I call to the bank an...
  • NERomanello
  • Casual Listener
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 153 Views
  • 1 replies
  • 0 likes

Account country is wrong

The country listed in my account is wrong and I need to change it (says I've been abroad too long), and yet it does not give me an option to change - the only country list is USA. Can anything be done about this? Thank you!

  • Casual Listener
  • The country listed in my account is wrong and I need to change it (says I've been abroad too long), and yet it does not give me an option to change - the only country list is USA.  Can anything ...
  • KatesHere
  • Community Legend
  • 198 Views
  • 7 replies
  • 0 likes
  • Free
  • 198 Views
  • 7 replies
  • 0 likes

having trouble when paying for spotify premium

so when i go to pay for spotify premium with paypal it doesnt work, it just takes me back to the part where you have to choose how you want to pay.

  • Casual Listener
  • so when i go to pay for spotify premium with paypal it doesnt work, it just takes me back to the part where you have to choose how you want to pay.
  • Deeznuts-0127
  • Casual Listener
  • 194 Views
  • 2 replies
  • 0 likes
  • 194 Views
  • 2 replies
  • 0 likes

Offer help

HelloI'm new on spotify and they told me that i get 3 month s for one.I use my code.I go to my accountAnd i see that my abbonoment stops one month after,Help me please.What can i do?

  • Newbie
  • Hello I'm new on spotify and they told me that i get 3 month s for one. I use my code. I go to my account And i see that my abbonoment stops one month after, Help me please. What can i do?
  • MattSuda
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Gift cards - please help!

Hi!I got Spotify gift cards for christmas present, three of them. Two of them for 1 month and 1 for 3 moths. I loaded the first one of 1 month for 1 hour ago, what happens if I load the next one now? Will there be 2 months of premium or 1? Thanks.

  • Casual Listener
  • Hi! I got Spotify gift cards for christmas present, three of them. Two of them for 1 month and 1 for 3 moths. I loaded the first one of 1 month for 1 hour ago, what happens if I load the next one ...
  • MattSuda
  • Spotify Star
  • 129 Views
  • 2 replies
  • 0 likes
  • 129 Views
  • 2 replies
  • 0 likes

Two accounts??

Hi. i just upgraded my spotify to premium, and to make it easier i logged in via Facebook at spotify.com. when i opened spotify again it wasn't upgraded. i finally figured out that i suddenly have two spotify accounts. and the one upgraded is the one...

  • Newbie
  • Hi. i just upgraded my spotify to premium, and to make it easier i logged in via Facebook at spotify.com. when i opened spotify again it wasn't upgraded. i finally figured out that i suddenly have tw...
  • Oreste
  • Composer
  • 138 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 138 Views
  • 1 replies
  • 0 likes

Solved!! Lost my playlists

Where are my playlists, Spotify? Only a few of them are showing up on all my devices.My Premium lasts until the 27th.

  • Newbie
  • Where are my playlists, Spotify? 🙂 Only a few of them are showing up on all my devices. My Premium lasts until the 27th.
  • Oreste
  • Composer
  • 175 Views
  • 1 replies
  • 0 likes
  • Other
  • 175 Views
  • 1 replies
  • 0 likes

Why the extra charge for premium service.

I tried paiding for the premium service for 9.99 and was charged .99 cents instead. It is telling me to still pay 9.99. What about the .99 you already charged me (and I'm still didn't get any premium service ) and now if I pay 9.99 the total cost wil...

  • Newbie
  • I tried paiding for the premium service for 9.99 and was charged .99 cents instead. It is telling me to still pay 9.99. What about the .99 you already charged me (and I'm still didn't get any premium...
  • Oreste
  • Composer
  • 143 Views
  • 1 replies
  • 0 likes
  • Premium
  • 143 Views
  • 1 replies
  • 0 likes

Spotfity Gift Card - Unredeemable?

I bought a gift card for 10$ and I entered the code as it read on the card into the redeem area and I was given this response: "Unfortunately this Premium code does not seem to be valid. Try again or contact customer service." I entered the code in e...

  • Newbie
  • I bought a gift card for 10$ and I entered the code as it read on the card into the redeem area and I was given this response: "Unfortunately this Premium code does not seem to be valid. Try aga...
  • Oreste
  • Composer
  • 217 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 217 Views
  • 1 replies
  • 0 likes

Can't upgrade to Premium

Hi guys,I'm trying to upgrade to premium (thought I would give the service a go given that it's $0.99/month at the moment). When I submitt my CC details it just brings up a message that I have Javascript disabled and takes me back to the CC screen ag...

  • Newbie
  • Hi guys, I'm trying to upgrade to premium (thought I would give the service a go given that it's $0.99/month at the moment). When I submitt my CC details it just brings up a message that I have Ja...
  • 82 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 82 Views
  • 0 replies
  • 0 likes

Can't buy 0.99 promo.

HelloI've been trying to buy the 0.99 promo on my mobile and computer with a credit card but it said that the credit card or the bank had a trouble but any charge wasn't made, but I received a message from my bank for a charge made by Spotify for 0.9...

  • Newbie
  • Hello I've been trying to buy the 0.99 promo on my mobile and computer with a credit card but it said that the credit card or the bank had a trouble but any charge wasn't made, but I received a mess...
  • KatesHere
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • Premium
  • 145 Views
  • 1 replies
  • 0 likes

3 months premium for $0.99

I went to claim this offer but spotify says"Looks like you've already taken a similar offer"when I have only trialed for 7 days a few months ago. Can I still get this deal? Why won't it let me?

  • Newbie
  • I went to claim this offer but spotify says "Looks like you've already taken a similar offer" when I have only trialed for 7 days a few months ago. Can I still get this deal? Why won't it let me?
  • Oreste
  • Composer
  • 772 Views
  • 3 replies
  • 0 likes
  • Premium
  • 772 Views
  • 3 replies
  • 0 likes

Solved!! After premium finish

Hello. Can i continue to listen my lists (which i already downloaded) after my premium time finished? I have got almost 1000 songs i downloaded for listen it without internet. Will i use this option after premium finish? Thank you.

  • Newbie
  • Hello. Can i continue to listen my lists (which i already downloaded) after my premium time finished? I have got almost 1000 songs i downloaded for listen it without internet. Will i use this option ...
  • KatesHere
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • Premium
  • 163 Views
  • 1 replies
  • 0 likes

Problemi con Premium

Pensavo di aver disdetto l'abbonamento premiun con Spotify, ma proprio poche ore fa ho visto che si è rinnovato in automatico prelevandomi dalla paypal i dieci euro dell'abbonamento. E' possibile avere il rimborso di questi dieci euro visto che ho an...

  • Newbie
  • Pensavo di aver disdetto l'abbonamento premiun con Spotify, ma proprio poche ore fa ho visto che si è rinnovato in automatico prelevandomi dalla paypal i dieci euro dell'abbonamento.   E' poss...
  • Oreste
  • Composer
  • 171 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 171 Views
  • 1 replies
  • 0 likes

Charged me twice

One charge was .99 cents the other one was 4.99. Fix this please

  • Casual Listener
  • One charge was .99 cents the other one was 4.99. Fix this please
  • DanielArias
  • Regular
  • 235 Views
  • 3 replies
  • 1 likes
  • Subscription
  • 235 Views
  • 3 replies
  • 1 likes