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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80429 Views

9 replies

2 likes

Account
Login
  • 80429 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653887 Views

13 replies

4 likes

Account
  • 653887 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734357 Views

18 replies

29 likes

  • 734357 Views
  • 18 replies
  • 29 likes

I've had premium for almost a year and now customer service told me to resubscribe

The sotify customer service told me I need to resubscribe but I've already paid. Is it going to cost me more money to cancel my subscription and resubscribe like they said? The Email just said to cancel my subscription and resubscribe and didn't ment...

Newbie

The sotify customer service told me I need to resubscribe but I've already paid. Is it going to cost me more money to cancel my subscription and resubscribe like they said? The Email just said to can...

gnovella16

Roadie

204 Views

1 replies

0 likes

Subscription
  • 204 Views
  • 1 replies
  • 0 likes

Payment issue

Hi, I tried going premium but there's a problem.I use PayPal and evrytime I finish paying from PayPal it redirects me to a blank page . I tried to pay from another device same issue

Newbie

Hi, I tried going premium but there's a problem.I use PayPal and evrytime I finish paying from PayPal it redirects me to a blank page . I tried to pay from another device same issue

gnovella16

Roadie

277 Views

1 replies

0 likes

Premium
  • 277 Views
  • 1 replies
  • 0 likes

Charges are not the same from month to month.

In the last 3 months, my charges have changed. It's really small but I'm just curious as to why it isn't the same from month to month. This past month it was $10.66 after tax and the month before that it was $10.81 after tax. Is this happening to any...

Newbie

In the last 3 months, my charges have changed. It's really small but I'm just curious as to why it isn't the same from month to month. This past month it was $10.66 after tax and the month before tha...

KatesHere

Community Legend

278 Views

1 replies

0 likes

Subscription
  • 278 Views
  • 1 replies
  • 0 likes

Spotify still trying to take money from acoount

Hi I cancelled my subscription 7/15/2015, recived this mesage today "We couldn't take your payment, so we have paused your subscription for now" This will really look bad on my credit score, why you still trying to take money after cancelling

Newbie

Hi   I cancelled my subscription 7/15/2015, recived this mesage today "We couldn't take your payment, so we have paused your subscription for now"   This will really look bad on my cred...

gnovella16

Roadie

220 Views

1 replies

0 likes

Subscription
  • 220 Views
  • 1 replies
  • 0 likes

Reserved money??

Hi! When checked my credit card statemant I saw I have 230 SEK as reserved. Is there any possibility to get answer if it was Spotify who reserved those money?

Casual Listener

Hi!   When checked my credit card statemant I saw I have 230 SEK as reserved. Is there any possibility to get answer if it was Spotify who reserved those money?

KatesHere

Community Legend

337 Views

1 replies

0 likes

Other
Subscription
  • 337 Views
  • 1 replies
  • 0 likes

Solved!! Just lost the 3 month Premium offer

Hello! I started the 7 day trial today but then i saw the offer for 3 months premium for 0.99€ and i activated that cause i would like to become and stay a premium member anyway. Then i noticed i got billed 0.01€ and i didn't understand if it was act...

Casual Listener

Hello! I started the 7 day trial today but then i saw the offer for 3 months premium for 0.99€ and i activated that cause i would like to become and stay a premium member anyway. Then i noticed i got...

v-light

Casual Listener

521 Views

2 replies

0 likes

Account
Premium
Subscription
  • 521 Views
  • 2 replies
  • 0 likes

Looks i paid money but cant get premium

Hi everyone,İ wanna to check new sale which is 3 month 0.99. İ was get premıum try and i canceled it before times with same credit card. Now when i wanna to go premium with sale it says "U cant get this because you get premium try before with this ca...

Casual Listener

Hi everyone, İ wanna to check new sale which is 3 month 0.99. İ was get premıum try and i canceled it before times with same credit card. Now when i wanna to go premium with sale it says "U cant get...

xlaxege

Newbie

314 Views

3 replies

0 likes

Account
Premium
Subscription
  • 314 Views
  • 3 replies
  • 0 likes

Only got my own account and i cant avail of the premium deal

So months back a friend used my card to sign up to spotify premium for him but now i want to sign up and avail of the 3 months for 0.99 but its wont allow me !! what can i do

Casual Listener

So months back a friend used my card to sign up to spotify premium for him but now i want to sign up and avail of the 3 months for 0.99 but its wont allow me !! what can i do 

OviiiOne

Community Legend

391 Views

5 replies

0 likes

Account
Premium
Subscription
  • 391 Views
  • 5 replies
  • 0 likes

Solved!! I can't login since moving

So in April I moved from UK to Indonesia. Once I tried to login it told me that I have to pay for premium or change my countries. Since I was going to stay here more long term, I wanted to do latter. Issue I have encountered is that only selection in...

Casual Listener

So in April I moved from UK to Indonesia. Once I tried to login it told me that I have to pay for premium or change my countries. Since I was going to stay here more long term, I wanted to do latter....

11157578232

Casual Listener

437 Views

2 replies

0 likes

Account
Login
  • 437 Views
  • 2 replies
  • 0 likes

The App plays a similar, but wrong Song from Playlist

I added a song (Udit Narayan - Yaara yaara) from local device on one of my spotify playlist on spotify desktop version.The song "yaara yaara" is not availible in the german spotify version. if I play this on desktop, all works. if I play the playlist...

Casual Listener

I added a song (Udit Narayan - Yaara yaara) from local device on one of my spotify playlist on spotify desktop version.The song "yaara yaara" is not availible in the german spotify version. if I play...

1121915376

Casual Listener

219 Views

1 replies

0 likes

Other
  • 219 Views
  • 1 replies
  • 0 likes

Not eligible for offer?

I previously attempted to subscribe to Spotify premium on the basis of an offer which I didn't receive, so I cancelled the premium. The reason given to me by support was that the e-mail I received from Spotify with the offer I was subscribing for was...

Casual Listener

I previously attempted to subscribe to Spotify premium on the basis of an offer which I didn't receive, so I cancelled the premium. The reason given to me by support was that the e-mail I received fr...

skirty_007

Casual Listener

449 Views

2 replies

0 likes

Premium
  • 449 Views
  • 2 replies
  • 0 likes

Back Charge on my CC

Just curious, my account was disabled...due to spotify needing updated credit card info. Will I be backcharged for time used after premium free trial over? Like instead of paying $10...will I be charged more than that?

Newbie

Just curious, my account was disabled...due to spotify needing updated credit card info. Will I be backcharged for time used after premium free trial over? Like instead of paying $10...will I be char...

Steph_B

Roadie

219 Views

1 replies

0 likes

Account
Premium
  • 219 Views
  • 1 replies
  • 0 likes

One email two accounts????

When I log in to spotify with my email address on my samsung android s4 it takes me to a different account (has a different usere name and none of my music) I am using the exact same email on the computer and the phone but on the phone it takes me to...

Casual Listener

When I log in to spotify with my email address on my samsung android s4 it takes me to a different account (has a different usere name and none of my music)  I am using the exact same email on t...

gnovella16

Roadie

298 Views

1 replies

0 likes

Account
  • 298 Views
  • 1 replies
  • 0 likes

Ramdomly adding songs to playlist

I am thinking of upgrading to premium but have a question.... I'm listening to a movie soundtrack, only a couple of songs in and Spotify starts playing "suggested songs"... does that go away when I upgrade? Can I then just play a certain soundtrack o...

Newbie

I am thinking of upgrading to premium but have a question.... I'm listening to a movie soundtrack, only a couple of songs in and Spotify starts playing "suggested songs"... does that go away when I u...

sebastiankreuz

Spotify Legend

222 Views

1 replies

0 likes

Subscription
  • 222 Views
  • 1 replies
  • 0 likes

I can't login because I'm from a different country

Hello! I am having problems with my spotify. I can't login because I'm from a different country. I can login before but now I can't. I can't change my country it's set on USA only. Please help! Thanks!

Newbie

Hello! I am having problems with my spotify. I can't login because I'm from a different country. I can login before but now I can't. I can't change my country it's set on USA only. Please help! Thank...

gnovella16

Roadie

210 Views

1 replies

0 likes

Free
  • 210 Views
  • 1 replies
  • 0 likes

Cannot renew my UNLIMITED subscription?!?!?!

Unfortunately my payment information expired and upon updating it it seems that the unlimited subscription which I´ve had for so many years (since 2011 if I´m not mistaken) is no longer available?!?!?!? What´s the deal with that? I refuse to upgrade ...

Newbie

Unfortunately my payment information expired and upon updating it it seems that the unlimited subscription which I´ve had for so many years (since 2011 if I´m not mistaken) is no longer available?!?!...

Steph_B

Roadie

232 Views

1 replies

0 likes

Account
Other
Subscription
Unlimited
  • 232 Views
  • 1 replies
  • 0 likes

Solved!! Cancelt spotify, not correct

A few weeks ago i canceld my spotify premium account and everything said it was correct. today i openend my desktop spotify and it said 'spotify premium' insted of 'spotify free' so i checked on thet site and found my account was not canceld but my p...

Casual Listener

A few weeks ago i canceld my spotify premium account and everything said it was correct. today i openend my desktop spotify and it said 'spotify premium' insted of 'spotify free' so i checked on thet...

Kars-Keizer

Casual Listener

447 Views

2 replies

0 likes

Account
Free
Premium
Subscription
  • 447 Views
  • 2 replies
  • 0 likes

My Stolen Email Used To Register Premium

After months of Spam email from spotify, the latest got my attention: I would be charged monthly unless I cancelled. Trouble is, I've never registered or used Spotify until after asking a password reset sent to my email. There's a credit card attache...

Newbie

After months of Spam email from spotify, the latest got my attention: I would be charged monthly unless I cancelled. Trouble is, I've never registered or used Spotify until after asking a password re...

Steph_B

Roadie

205 Views

1 replies

0 likes

Account
Login
Other
Premium
Security
  • 205 Views
  • 1 replies
  • 0 likes

A bug about canceling premium subscription on Taiwan website.

The Taiwan website has a bug about canceling premium subscription. I cannot cancel Premium subscription on Taiwan website. The function for "contiune" does not work.

Newbie

The Taiwan website has a bug about canceling premium subscription. I cannot cancel Premium subscription on Taiwan website. The function for "contiune" does not work.

gnovella16

Roadie

317 Views

1 replies

0 likes

Premium
Subscription
  • 317 Views
  • 1 replies
  • 0 likes

Money held reserved by spotify

I've tried to make a spotify premium account with the standing offer in Denmark that says 3 months of premium for only 9kr, i've tried it twice, but both times, you guys have just withdrawn money from my account, and i haven't gotten spotify premium,...

Newbie

I've tried to make a spotify premium account with the standing offer in Denmark that says 3 months of premium for only 9kr, i've tried it twice, but both times, you guys have just withdrawn money fro...

gnovella16

Roadie

354 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 354 Views
  • 1 replies
  • 0 likes